Steve C was awesome . I told him exactly what I wanted in the car. Due to Pandemic, it took 4 months to get what I wanted and my Sexy Lexi is finally here. Steve never pushed me to get a car that I didnt want . He was helpful and easy to work with. I highly recommend Lexus of Pleasanton for new ride. Look him up and he will be ready to work with you . Thank You Steve.

Steve Cacela is an AWESOME person to work with... always a pleasant experience. I was able to return a leased vehicle while out of state with the assistance of my sister... Steve sent the docs via FedEx... & the entire process was seamless. Cant wait to get the next vehicle!

We’ve had an amazing experience with Joseph Minster! Very knowledgeable and accomodating! Coffee is great and staff are very courteous and well mannered, they work in harmony! I will definitely tell my friends and family to consider this dealership! Thanks to Lexus of Pleasanton and more power! Thanks Joseph, you’re the Man!

Syed was so awesome to work with. He was patient (especially with all of my back and forth) and understanding. We will definitely be going back to him when we are ready to buy bigger! JV was also extremely nice and made the buying process easy. The facility as a whole was awesome too, everyone is so nice and welcoming.

Steve Cacela is the man, If your getting your classy Lexus, Steve is the person that you need to make your dreams come true. He is very proactive and knowledgeable about the vehicle, 5 star world class service he treated me and my friend as a family, very warm and compassionate, I believe its not about the sales but its the sincerity of giving you a best experience. Not pushy. Excellent experience. I would love to get another lexus. Thanks Steve. Kudos to you😁😁😁 Very happy person!

Gavin the car salesman is very awesome.. I was able choose the car I want and he is patient enough to show me the color that they have in stock and decided to purchase the black.. Thank you so much Gavin your the best..

This is a long story so grab a bowl of popcorn, and kick back and relax. I’m new to the Bay Area. I got a new job here while still being a full-time student in a foreign country because of my girlfriend. Two days after moving in together, my girlfriend and I went shopping for a new car for me to be able to commute to work. We – after several hours at the Lexus of Pleasanton and the help of Jeff Lao and the “finance guy” who’s name I can’t recall – got approved for a loan. Initially we had gone in for a Honda Accord, but we spotted this Used Audi A4 and fell in love with it, and decided to get it instead. I was pretty happy about my new purchase, and eager to get settled into my new life here in the Bay Area. A few days later I realized that the left rear door wasn’t opening on the inside or outside, and I lamented on whether or to ask Jeff if anything could be done about it, after 1/2 days of thinking I went ahead and shot him a message and he gladly decided to help me despite not being obligated to. After a week of back and forth and taking my car in to be diagnosed, they were unable to fix the door. Jeff managed to get his boss to offer to buy the car back at it’s original value, which I turned down, partially because of the inconvenience it would have been and the fact that I really loved this car, the first car I ever bought with my hard-earned money. Despite Jeff not being able to offer any other alternatives, I decided to keep this Audi with a non-functional rear door, and tell this story. Jeff went above and beyond to help me and for that I am very grateful, and I just want to pay Jeff’s small act of kindness, and hours of advocacy on my behalf, forward by letting every reader know about this story. I 10000% recommend that if you are looking for a car then Jeff Lao is your guy. He is cheerful, earnest and courteous, and willing to go above and beyond for his customers, and he will never do you wrong. I hope that you all will see what I saw and have an even better experience buying a car from Jeff than I did.

We are working with John Clutter for many years. Every time it is a pleasure to see his professionalism and friendliness. GREAT customer service. Great work.

My husband and I recently purchased our 4th Lexus SUV with Steve Cacela of Lexus of Pleasanton, and while working with the same dealership over the years makes a statement, what is more noteworthy is that we live in Los Angeles! Unlike many luxury car sales people, Steve spent the better half of a day with us making sure that we saw both used and new hybrid SUVs. When at the end of the day we couldn’t decide, he allowed us to drive the pre-owned hybrid home to allow us more time to become familiarized us with the special features of the vehicle. At no time did Steve try to pressure us to make a sale. He was extremely knowledgeable and most helpful, and in the end, we purchased another fantastic Lexus SUV!Not only have we purchased all four of our vehicles from Lexus of Pleasanton, we have them exclusively serviced with service advisor extraordinaire Jason Portillo and Forrest Yee (previously our service advisor, and now the Lexus Service Manager) of Lexus of Pleasanton. Why? Because we have never found a dealership with such a high level of integrity and honesty. We never feel like we are being “sold,” but rather, they provide superlative customer service, and treat us like family. Besides only receiving service for legitimate problems, Jason looked for ways to help us save on services, which is something we greatly appreciated! I would give this dealership 10 stars if I could. They are sincerely the very best at what they do!

This Lexus store is by far the prettiest in the bay area! Staff is super friendly and the service department does a fantastic job of getting me my car back quickly and clean!

Steve Cacela, our sales person, did an excellent job getting us into our new lease. He created a seamless process that had us in and out of there in no time. Weve worked with Steve before and hes always extremely professional, friendly and goes above and beyond! The paperwork process was also quick and easy… We love everyone at Pleasanton Lexus!!

Murphy Castillo was awesome from first contact all through our car purchase. Although he was very busy with so many customers that day, he took really good care of us and kept us updated through each stage of process. If I am to buy another Lexus, I would definitely come back to him. Id recommend him to friends and family as well.Another young filipino dude product specialist, Nate, helped us setup the cars tech features. He was very polite and helpful, typical traits of young filipinos. Shoutout to him as well.Id like to mention also how accommodating Murphys manager, DJ San Juan, to my requests for additional discounts and incentives. As long as its reasonable and makes sense, he granted all my requests.Overall, our car buying experience at Lexus of Pleasanton went really well. It was a very pleasant experience!

Always great service and appreciate the care Manny took to explain the detail of the maintenance required for my vehicle and tire options as we head into wet/snow season.

Murphy was great, we had a fantastic experience buying our car with him. Nate who showed us around the car was super helpful. The process was great and they even put a big bow on our car which was super fun.

My sales person Leo Knowles was great. I really appreciated the time he and the finance manager took to guide me through with my first new car purchase in over 20 years!Lexus of Pleasanton is a very professional and courteous dealership. They have a large selection of vehicles and I will definitely recommend them to my friends and family!Love my new Lexus!!❤❤😍😍

Salesperson Jonathan is wonderful to work with, knowledgeable, and patient with our questions, extremely helpful. Everything went great.

Funday on a Sunday at the dealership.I was impressed by the customer service I received from the sales representative Gavin. I went to the dealership on a Sunday afternoon and received excellent customer service. Gavin was polite, friendly, professional and patient. He was extremely knowledgeable and well versed regarding the Lexus brand. He reassured me that the car I purchased was the best fit for my current situation. I was looking for a commuter but I still wanted luxury and power. The car I was looking for was a used Lexus GS 350 F sport, with low mileage. That’s what I got. 😀 Gavin was great, I would highly recommend him, when purchasing a new or used Lexus. Overall, I had a great experience here at Lexus of Pleasanton.Happy Customer🎀

My service visit was the usual great experience.Manny addressed all my concerns and was friendly and professional.The car looked good and drove well after service.Thank you.

Jospeh Minster was our sales associate and he gave us platinum service from start to finish. He was patient as we test drove several cars. He helped us without being pushy. Once we found what we wanted, he went above and beyond to ensure it was detailed and ready for us to drive off in.Joseph has an energetic and positive personality and made the car buying experience much less painful! Also the finance guy, Sonny, was awesome to work with!!!! Both gentlemen provided us with the most professional and overall excellent customer service.I highly Recommend Lexus of Pleasanton! The service there is unbeatable!

Received exceptional service from Gary Chan. He is very customer focused and went above and beyond to identify the problem. This is the first Lexus service representative in my 20 years of owning Lexus cars that provided this level of service. He is pleasant to work with and picks up on calls instead of me leaving messages and waiting for a callback. He is a keeper.

60k Service. Because of the length of service I was provided with a loaner.Mr. Jason Portillo handled all the details reviewing my service plan. Put me at ease.Car was ready next morning. Runs much better.Thanks

I was fortunate to be assisted by Jason Portillo. Jason took the time to explain the process in detail. The level of customer service at Lexus of Pleasanton shared in training for the other locations in the Bay Area.

The best experience I’ve had at a dealership honestly. DJ, Syed & Austin (I believe that was his name) are the ish. They’re professional, respectful, welcoming & will share a few laughs with you lol. We were in & out on the purchase of my GS 350, oh and they give you the signed forms on a usb drive. That’s dope!! I would definitely recommend anyone looking for a car or Lexus to go to Pleasanton and let THEM assist you. Great men & not bad on the eyes either…

Strongly recommending this dealership. Very professional and smooth transaction process.

From the moment we arrived at Lexus, Zabi Nasiri treated us with professionalism and kindness. We ultimately decided to purchase the certified pre-owned vehicle that we test drove. Everything about our experience was smooth and comfortable, not like other car makers dealerships that we have been to in search of our next car. It is obvious that Lexus not only stands for excellence in their products, but also in their treatment of people and in the overall experience and service they deliver. I could not be happier with the purchasing experience, and with the level of expertise and professionalism from the staff. It is easy to see why Lexus is so highly regarded. Thank you Zabi and also to the team at Lexus of Pleasanton!! Well done!

Lexus of Pleasanton is such an awesome experience. Their people are professional, polite and prompt. I always feel very taken care of.

10k service very good but did not fix Lexus Enform issue, even after I made an xtra trip to the dealership. Was a wasted trip!

Nick Wilson and all the others I came into contact with at the service department went out of their way (as usual) to see that my experience was as smooth and rewarding as possible. I was kept informed of the progress of my service appointment to a tee. Ive been a sales and service customer for over 25 years at Pleasanton Lexus and Ive yet to be disappointed with the level of service and personal attention at this dealership. The attention to customer satisfaction and comfort is unparalleled!

Ola and Jeremy were both great. They were helpful and did not drag out the process or transaction.I have been looking for a similar car for a few months, and often they are not in as good a condition as presented, or the salesman is squirrely.My teenage children really appreciated the experience, and will remember Hendricks Lexus as the measure for future car buying.

Great customer service. I felt welcomed since we walked in! I had looked online ahead of time and found the car I was looking for at this location. I inquired online if it was still available and Leo contacted me right away. Leo communicated with me throughout the weekend and the car was ready for me to look at when I showed up. Leo also took the time to set up my new car, connect my phone, and how to use the tech devices!

Very good service in all aspects. Very happy with the service.

Time to checkin and check out were was too long. I could have had my oil changed at Jiffy Lube in half the time. I appreciated the complementary car wash.

This is a huge shout out for Steve Cacela @ Lexus of Pleasanton. We have been going to him for 15 years and it amazes me how well he understands our requirements, how responsive he is, and his attention to details. He always makes me feel as if I am his only customer. BTW, he is an amazing baker as well :) Thanks Steve for all your help & support over all these years!!

Murphy Castillo was a great salesman and the process was so quick and easy! He was very knowledgeable and explained everything thoroughly. I would definitely purchase from him again and recommend him to friends and family.

My service experience was very pleasant. Facility is great. Service advisors are very polite and professional. My wifes car was ready on time. I even received a video of the inspection while I was waiting in the breakroom. Simply fantastic.

I bought my dream car here and received great customer service! Steve Cacela was awesome, patient, and never made me feel pressured into buying any car. After taking my time weighing out my options, I ended up buying an NX300t and I LOVE it! Thanks so much for all your help, patience, and follow up, Steve!

Joe was excellent in taking care of us since the moment he greeted us at the door. He is knowledgeable, honest, courteous, professional and provided all the information even before we ask or think!We love Lexus and the service as well. Recommend pleasanton Lexus without hesitation.

The sales manage I worked with of Lexus Pleasanton, Steve Cacela was and is absolutely fabulous. He was great working with before the deal was done and delivered and after the delivery he was even greater helping me understand the complicated electronics of the auto. He made me feel we were friends. I have never had a better experience buying an auto.

Communications from my service advisor (Jason) was very good, service-oriented, expectations were set well and despite dealing with a check engine light issue that required diagnostics, the serve was done within the agreed upon timeframe within the cost parameters he provided. I waited at the dealership for the car which worked out well, but was offered a loaner car or a shuttle ride, so overall, a really good experience..

From the moment Gary Chan answered my call (unknown to me….his day off!), I received 10 star service. Came in the following day and, once again, enthusiastically greeted by Dan. While the car was given a thorough inspection, I was Lyfted home, courtesy of the dealership.Thank you ALL for the amazing care of my vehicle AND me!In the past, Michael Sullivan has also gone over and above “superior” !Alas, he was on a long overdue vacation.Thank you to Lexus of Pleasanton for First Class service.

I could not have asked for a better experience as a first time buyer! The sales team at Hendrick made the process as smooth and hassle free as possible. I left the lot with exactly what I can for all the way from Sacramento!

Jason Vaughan has great knowledge on maintenance, and he is professional and very friendly. During the maintenance, they found my car needs additional work on it. He explained the reasons well and even send me a short video showing the issues. No one wants to spend more money on top of the original estimation, but for necessary fixes, thats actually a good news.

Purchased a few vehicles from Lexus of Pleasanton and every time was better than the last. Steve Cacela is my go to guy and the management team there seems to be very supportive in my purchase / lease process. Would highly recommend you consider all of your future Lexus purchases from Pleasanton. Beautifully remodeled store too with an excellent service department. I always enjoy going there.

As always, staff was courtesy, helpful, and kept me up on what was occurring. I continue to like your use of technology to explain / walk thru the service.

Very nice dealership. Competitive prices. Friendly helpful staff. Salesman even stopped by my home later to pick up a few things we forgot to bring when we traded our old vehicle. Highly recommend Lexus of Pleasanton. I love my car.

Steve Cacela is the primary reason that we are happy & repeat Lexus owners!The buying experience is enjoyable because of Steves affable personality as well has his professional insights about the latest Lexus technology.

Great customer service. They make it easy to do business!

We worked with Syed in the purchase of our new Lexus RX350. He was great to work with and made it a pleasant experience. Everyone was exceptionally friendly and easy going - we love our new car!!!

Forgot to mention that David Scott was super helpful. He explained everything that he did and what was needed. He was also very proactive giving me quote for my next service so I will not be surprised for my next visit.

It was awesome working with Leo at Lexus of Pleasanton. He was very professional and knows the details in the car that we interested. He answered any questions we have. I would recommend anyone to go buy there next car at Lexus of Pleasanton. This was our first time buying Lexus.

Good customer service. Michael Sullivan the service advisor discussedwith me the overall condition of my vehicle. Good job.

I cannot say enough good things about this team. They make it so easy and conveinient to get my car serviced. They are so professional, kind and accomodating. I will probably never go anywhere else for the services for my Lexus.

My recent service with Lexus of Pleasanton was such a good first impression for me to want to continuously come back to get all my future car services done at this location. I was helped by David Scott who is one of the advisors who made this experience actually go above and beyond my expectations. The moment I had sat down with him I can appreciate that he actually took the liberty to put a face mask on as I wore mines out of respect as he introduced himself to me. I am all about customer service and it’s the way he was personable throughout our interactions that made me feel more of a valued customer. David was honest about the recommendations of repairs that needed to be done in the duration of my car inspection with provided detail photos. Which made everything to make sense and explaining the efforts of preventative care. I took the quotes he gave me and honestly had the intentions to get my tires replaced else where but even after my service he was quick to respond back to my following call and texts providing the best service in answer all my other questions and quotes that convinced me to come back to Lexus of Pleasanton for the service because of David. SOMEONE GIVE HIM A RAISE. Thank you Lexus of Pleasanton team and David Scott

I have been doing business with Pleasanton Lexus for almost 30 years; specifically with Steve Cacela. Steve is personable, very knowledgeable, easy to deal with, and always professional. He knows his stuff and has consistently solved my concerns without hesitation. Ive yet to have an issue with his service.

Steve Cacela was the professional that helped us pick our car. He was not pushy but very knowledgeable and helpful. He made our experience a pleasure. He provided great customer service and I would go to him again.

This is a 5 star dealership. Very happy with my 2008 RX. I would buy from these folks again. They were very straight up and honest about everything. What more can you ask for?

Excellent service all the way. They took care of the prescribed maintenance plus a few other items I asked them to fix, all within the warranty coverage.

Rick was an honest, fun, and friendly salesperson who helped me get my very first Lexus! He did a wonderful job explaining everything from the cars features to the warranties. The whole sales team was knowledgeable and helped make my car buying experience smooth. I highly recommend Hendricks of Pleasanton if you are looking to buy your next Lexus.

Great service! My salesman Joseph Minster was very friendly and helpful. He helped me get my dream car (Jeep Wrangler 2019). He took the time to make sure sure everything was perfect and got a good service and deal. If you are looking for a car at a dealership that provides good service and will get a good car deal ask for Joseph! He is the salesman you want. Overall, great experience at Lexus of Pleasanton!

Got my 2020 Lexus 300h from Pleasanton Lexus. Had a nice experience. Zabi from sales gave all the information needed and followed up on time. There were couple of things that were supposed to be taken care of which were done in a timely way. I would definitely recommend. Thanks.

My service representative, Manny Solano, was courteous, prompt, and informative. Very impressed with Lexus of Pleasanton.

Really enjoyed working with Steve Cacela. He is very thorough and gives you lots of time without pressure. We look forward to working with him in the future and would recommend him highly.

After bouncing around with the sales team, they connected me with Service Advisor Michael and everything was done in record time. I would highly recommend Michael for his professionalism, honesty, courteousness and overall ease to work with.

David Scott always provide excellent Customer Service.When I called David for service, his reply was when do you want to bring your car in.He always accommodate me when I need service on my vehicle. David is the bestService Consultant I have ever met. If I need a car loaner, he always provides one.I would give David Scott a10+. He has the best personality!

Always a good experience from the Lexus service department. Michael Sullivan really knows his stuff, as do most of the folks,and he was very helpful and professionally friendly.However, I waited for my car to be done, and the waiting room while well laid out, was freezing. You could hang beef. It either needs to be kept warmer, or Lexus of Pleasanton should proactively provide a friendly suggestion to those waiting for their cars, to bring an extra jacket. I noticed the salesmen were wearing jackets or down shells.

David Scott is the best Service Consultant I have ever met.David have always followed up on my 2017 Lexus before and after service.He have always provided excellent Customer Service. We have always been completely satisfied with Lexus of Plesanton.

I scheduled an appointment for a test drive but the consultant was out that day. Fortunately, I had the pleasure to meet Gavin who helped me throughout the entire process. From the test drive to the purchase of the vehicle. The entire process was smooth and hassle free.Id highly recommend this place for your purchase.

Many Solano is an outstanding customer service employee who deserves recognition. I rate him as a five star employee.

This is by far the best experience I’ve ever had at a car dealership. I was greeted by Joseph Minster, and he took excellent care of me and never pressured me into a sale. He was extremely helpful, knowledgeable and friendly. I would recommend anyone looking for a new or used vehicle to this location.

Very friendly and dedicated staff at Lexus of Pleasanton. Mike Sullivan, service staff, is professional and knowledgeable. He follows up after services to ensure that customer is 100% satisfied.

Steve Cacela is both honest and forthright. He is knowledgeable and treats all his customers as friends. Our family has purchased a number of cars from Steve over the years and have never been disappointed.

Bought our first brand new Lexus and JV our salesman was the absolute best!! He helped us and made the process seamless! If there’s ever a time we want another lexus, Lexus of Pleasanton is where we will shop.

We have always had a great experience getting our Lexus NX serviced at Lexus of Pleasanton. Our service advisor, Manny, is amazing and I highly recommend him. Hes been able to throughly understand our needs, is able to schedule us for service very quickly, and is very polite and courteous. The team at Lexus of Pleasanton has always been able to complete the service tasks on our car within the promised timeframe, and most of the time on the same day as when I drop off the car.

Had the easiest and best experience with Rick Rose! I was in and out quick, and Rick was so nice to work with!

Service was excellent as I expected and am use too. We now owe two Lexus’s, one that I purchased just last year. One of the Key factors in getting a lexus again was the after care and service provided.

I recently purchased a new vehicle at this location and was very impressed with all the help that I got from Steve Cacela and the team. It was a fast and easy process for the car I was looking at for quite some time and I’m glad that I came into the right dealer to buy it from! I definitely recommend purchasing from this dealer as they are very professional and they are also responsive. Steve went above and beyond to answer any questions and made me feel comfortable and at ease buying my first car. I look forward to coming back for my next vehicle purchase! 10/10

Greeted immediately by Joe, showed us the used vehicle we had discussed. Immaculate condition, even with 125k miles. Handed over keys for a test drive. Car performed as advertised. No pressure, no upselling, just professional behavior throughout. Will definitely be returning for future buys. Thanks for the great experience.

As usual the whole experience was excellent and very smooth. Loved the video.Thank you Lexus

I had the best experience with JV at Lexus of Pleasanton. It was my first time buying a new car. It was easy to schedule a test drive and from test to purchase it was a seamless 48 hours. They answered all of my questions with prompt responses. The final signing was simple and fast. Definitely recommend.

Lexus of Pleasaton was fast and easy. The wait was not very long and they had a comfortable waiting area. I found a new place to service my RX 350.

We just had the most positive buying experience with JV at Pleasanton Lexus. He was responsive, personable, communicative and thoroughly professional. We were shopping for a particular car and everywhere else we went, we just encountered used-car salesmen. But JV was the exact opposite. Were extremely pleased and highly recommend.

I believe because of covid it took longer than normal to buy a car. But my daughter is happy with her purchase.

Wow what great customer service! I usually dread taking my car for maintenance and beg my husband to take it for me. But today was a very pleasant experience. My advisor Chris Shahbazian was extremely kind and helpful. Definitely went above the norm. Thank you again !

I had an excellent customer experience in buying a new Lexus automobile at Lexus of Pleasanton. It started with an excellent website, that was very transparent, in showing the available cars and the prices for them. It continued with excellent customer service from salesman Leo Knowles, to excellent customer service by two sales managers and a finance manager. I am very happy with both the quality of the car that I purchased, and the discounted price for that car. Fortunately, this dealership had the exact car that I wanted in stock, for a good price, so I bought the first car that I test drove, since it met my needs so well. Thank you, Lexus of Pleasant.John P. Carty

Arrive early for my 10am appointment. Customer Service was friendly but ir all changed. It was a standard required safety check. I saw customer come and go. (My fault I didnt ask) but 4 hours later the service writer came and said my car was done. 4 hours OK? Looked at the invoice and found it was done in a hour. I sat in their waiting room for 3 extra hours. Trust me this wont happed again.

Leased a 2021 IS350 F Sport Sedan here and loved the experience. JV in sales helped us find the exact car in the (very rare) color my wife wanted. The price was right, and the service was excellent, including the pleasant leasing experience with Hash in finance. Would definitely return here for my next Lexus!

It was a wonderful buying experience at Lexus of Pleasanton. Competent sales representative, Leo Knowles, and the finance department were knowledgeable and thorough without being pushy. They both made sure that I understood the vehicle specs, accessories to be installed and the financial impact. Looking forward to taking possession of the vehicle Friday. Great place to shop vehicles.

I recently purchased a Lexus NX 300 from Steve Cacela. I had an RX for many years that I loved. Steve was very patient with me as I test drove both the NX and RX and came back again to re-test drive with my husband. He addressed all of my questions and concerns and made the whole experience fun. Steve was informative about all of the new features and invited me back as often as I need so that I am comfortable with all of them. He even sent us off with baked goods! Delicious by the way.I also can not say enough about Jason Portillo the Master Certified Service Consultant who I have taken my RX to for many, many years. He is honest and straight forward about the maintenance needs of my car and is one of the main reasons I chose Lexus again for my new car. He provides excellent customer service and I look forward to that continued relationship with my new car.

I generally have had very good experiences with Lexus of Pleasanton. Helpful, reliable, modern, clean shop. Though not inexpensive. My latest experience was not as good. I was told the car would be ready at 3. I get a text saying they would TRY to be ready by 5. I had brought the car in at 7:30 am. When I reminded them they said it would be ready by 3 I was told I could have it earlier, if I wanted to skip having it washed. I was very annoyed and felt manipulated. I would certainly return here but probably ask for a different service advisor.

Service was great. Appreciate the video walkthrough by the mechanic showing the health of the vehicle. Thank you!!!

I had a 60,000 mile service done on my RX350 and received exceptional service from David Scott. I had a couple things that needed attention, including a rodent nest in my engine. He explained each issue, advised what was urgent and what wasn’t. I called my husband and David’s advice was spot on. I had the nest removed, with some repair, the cost was less than I expected and now in great shape. I’vealways received excellent service at Lexus of Pleasanton and David Scott went above and beyond.

We received excellent customer service! I would give Mr. Zabi Nasiri a 10 stars rating if possible. Friendly, but the whole team is very professional at the same time. They stayed with us late that evening, and made sure that all our questions were answered, while we got a great deal on a car that we like. Will go back there anytime we will need to buy another car.

You always do great work. Thank you!

I purchased an L/CERTIFIED IS300. It’s an amazing car!! I really appreciate all the help and guidance from JV the Sales rep. He was very patient, kind and knowledgeable. He made sure I had everything I needed, It was an exceptional experience!!!! Thank you JV

We had an extremely pleasant experience leasing a new car from Lexus of Pleasanton. Very knowledgeable and courteous staff.

Overall excellent experience. Zabi was.very helpful and committed to my car purchase in a very difficult environment. Thanks Zabi.

Ive been coming to service my RX300 for almost 20 years now. Their service advisors are top notch. I would not go anywhere else. Thank you Maria Vieira for your help and dedication.

At this dealership JV and Nima, will do anything to get you on the hook and after they will leave you hanging.I started the purchase of the Certified Lexus NX200T vehicle since 11/28/2020 and just now received the car 12/22/2020. Almost one month later - they sold me car with no license plate or temporary plate. I cant not use it currently. this purchase was done through JV and Nima. maybe others are better but this is most horrific experience ever, dont ever buy car at this Lexus dealership. I have reached out to CA Atty general to resolve this matter but just on standby since Christmas.Jung Y.

Steve Cacela our Corporate sales man & Sonny our finance manager couldn’t have given us a better experience of purchasing our 1st Lexus.For the first time we didn’t feel pressured, anxiety filled, guilty about buying our 2021 RX350 at a dealership.I’ve purchased 3 cars at a dealership in my 33 years and this has been the most easy going experience. Thank you both for our new ride & for years to come!

Prompt, friendly and professional service. I was told they may need to keep my car overnight but the service was completed the same day, which was great. Got a nice loaner car for the day and I received a text message with a video detailing the work performed. Both were very much appreciated.