Brian went above and beyond in helping me replace my car battery. They did it under 10 mins (!) and I was impressed with the service. They also carried the size of wiper blades I was looking for, which were out of stock at Walmart and Target. I will be coming back!

I have had the best experience in this AutoZone. Went in last week (July 2021) to buy a replacement battery for a Ford Transit and the employee Paco was extremely helpful. An example of kindness and professionalism: he was helpful in changing the battery at no extra cost even though the battery was located in an extremely difficult to reach spot. He helped out with patience and I really appreciated it. Thanks Paco

I really liked the hospitality of Felix who helped me in changing the headlight bulb today of my car. I will again visit this store in future. Felix gave full attention to my needs and answered all my questions with happy face..

Visited 3 times, First time told my battery looks fine, second time visited around 7.15 PM. Closing time was 8PM and told its closing time, third time they told it is complex and they are not capable of doing it. My car battery located and top can be changed easily. I tried to speak to chat on website before going, they also dont know whether they are capable of doing it or not and suggested me to visit even after providing every detail of my car. Total time waste. EDIT - Visited other well known store, they changed it in 5 min.

The customer service is AWFUL! The old gray haired associate was not interested in helping me at all. He ignored me and went outside to smoke a cigarette. The overweight middle aged cashier was a very pushy salesman. No class at all. Dont waste your time at this place. I would give zero stars if it were possible.

Great experience getting a new battery! The gentleman that helped me, Felix, was very nice, helpful, and friendly. Great guy, great business! Highly recommend!!

Art was awesome! Great customer service. Im definitely going to Auto Zone from now on. Thank you again Art!!

Brian was wonderful! He was able to replace my battery in under 20 minutes and had great referrals.

Excellent Service!! Felix was very knowledgeable, check are battery and also installed a new battery. Definitely I will comeback to this store thank you very much!!!.

Autozone service was really good today. I brought in my battery (which I had purchased 2 years, 10 months earlier). They checked it and said it is dead, let me get a new one for you. Could not have been easier.I was also entertained by the political conversation taking place among the employees 😀

The person at the counter was really helpful. They even change my battery .

This place is my go to. Needed oil and had to get rid of old oil. Bam! They take used oil for free. Now that is gonna get my attention. Free! Please dont pour it in the gutter or down the drain. Go to Autozone baby!!! Very helpful and courteous employees willing to assist. Look for the loan a tool program, that is a nice service and can save you some 💰 💰 Great place

Great help friendly all the time

01/10: We went back to this location to get our battery replaced and Teddie B helped us. Great guy - very patient and helpful.Helpful staff at this location.

I came to this store twice for returning a bad car battery and just couldnt get a very simple thing correct here. The battery was purchased in the summer of 2016 and went bad this month. It is prorated under a five-year warranty and there was still about a year left in the warranty, which meant a refund of about $30. Okay, this part is simple enough and both me and the store agreed on it. Now comes the fun part - the core charge.In my first visit, the store worker insisted that they dont refund the core charge and told me that I only have two choices - either take the $30 or take the battery back, no matter how clearly I explained the charge to him. He was either saying that was what his manager told him or asking me do you work here? Oh, geez!So I made a second trip to the store today and talked to another store worker. The guy told me that he knew the case and he is the manager of the guy I talked to last time. Uh-oh. He also refused to refund the core charge and what he kept saying is we cant refund the core twice. I told him there is no twice. Say, if I purchase a new battery now, I have to pay the price of the battery AND the core charge. Assume a few years later the warranty already expired, I return this battery to you and you still have to refund me the core charge. Then he said that because last time when purchasing the new battery, I brought my old battery in and I was not charged the core fee. I explained that I was indeed charged but I paid it with my old battery instead of cash or credit card. Then that means the core was already refunded with your old battery last time, so we cant refund you again this time. he responded. Geez, what kind of logic this is!A few minutes later I was already in the AutoZone store in downtown Livermore. Within another couple of minutes, I got both the battery refund and the core charge refund in hand. Im just amazed with those store employees who can screw a thing that is so routine and so simple.So what is a core charge? The core charge is actually a deposit charged in addition to the batterys price, which is a way designed to encourage people to return used batteries (for refund of the deposit).

Before I get to this 1 star review, the one major exception to my experience was the really excellent sales associate, Hamza, who was so kind and helpful and trying his best to get us a good deal and help out. Then his manager (a large grey haired, perpetually disgruntled man) came over, who hilariously had something about excellent customer service pinned to his vest. He condescendingly spoke to both his employee and us, pretending that the minutia of the autozone battery warranty was the bible and it was blasphemous for us to not have it memorized by heart. He belittled the employee, and then when we decided not to take the coupon as we had a better deal on a new battery at Costco, he yelled us out the door. Poor Hamza was still kind and embarassed, waved us out sheepishly. I feel bad for him having to spend time with such a big fish in a small autozone attitude and mean man and hope none of his manager rubs off on him. I dont not recommend this autozone (i hear theyre usually pretty great), but if you see a stout, old white angry man, turn around and run to costco!

I went there for wiper blades and was greeted by friendly staff and immaculate service. Would recommend. Felix, the manager, helped us out and installed the wiper blades for free.

Staff was helpful. I asked where the product I was looking for was I was directed to it got it and was out in just a few minutes.

Love this place...go-to destination for quality auto parts, do-it-yourself repair advice and tools, and everything you need to keep your car, truck or SUV running smoothly. Provide free installation services on many items such as headlight bulbs, wiper blades etc.

They ripped me off again I bought that creeper because he give me a gift card then give me another gift card AutoZone sucks I wouldnt shop there if I was I would ever up yours out

Pahko was amazing.....love this guy....always wants to do everything he can to make my life easier! Way to go!!!

Felix was awesome! He was knowledgeable and patient answering my questions.

Really helpful staff, some of the customers were a little rude, staff were totally cool. Thanks for being there for US

Very helpful staff

Everyone in the store was excellent they went the extra mile to help me during the visit to the store. Pedro the store associate was so amazing he even offered to help me install the light in my car after purchasing it for FREE. Thats unheard of.Thank you autozone and thank you Pedro for your kindess and proffessionalism

Despite a sign on the door requiring customers to wear a pandemic mask, the employee at the desk was wearing his around his neck. When I asked him to wear it correctly over his mouth and nose, he said he wasn’t worried about it and refused. At this point I left.Please let your employees know that masks are not for their safety, they are for your customers safety. If Auto Zone doesn’t care about their customers’ safety, what else don’t they care for?

Pedro spent the better part of 45 minutes helping me install my headlights and figure out the correct bulb size for my car. He also helped me with my brake lights and install a part not from this location just to help me out. I can’t thank him enough for the help and for being so compassionate and patient. I will be coming back here for all my car part needs!

Felix helped me with a bad battery corrosion. I was upset that I had to deal with a dead battery when I am working 80 hour weeks without much rest. Felix was kind and helped me out quickly. He went out of his way to make sure that I was taken care of and I am really grateful for him. He absolutely made my day. Thank you!

Helpful associates

They went above and beyond to find a tiny light bulb my car. Very helpful staff.

Pablo helped super helpful and nice!

Came in today.Felix He is a store manager very helpful and very polite and very kind person.I had no clue what kind of headlights I needed and how to fix. But he helped me and he fixed my car head lights. If you ever need anything parts of your vehicles in a hurry I’d recommend you this place. Thank you very much Felix.

Bad costumer services, do not want to be worth the guarantee of a battery that I bought a month ago, very bad service, 100% better in san jose

Pretty good selection of parts and tools, staff members are pretty knowledgeable. But what sets it apart is that staff members are so helpful: coming outside to look at the vehicle, even lending me tools when I had a flat just up the street!

Very helpful and polite!

I call on the phone and ask for the most simple thing being a GM distributor hold down clamp and the guy on the phone gives me an. Uhhmmmm, what kind of car? Wow. I look it up online and give him his own part number. They didnt have it so he puts me on hold for 5 minutes to walk around and still found nothing. If you want tire shine or car wax, this is your spot. If you want to actually fix your car, plan on going to a real auto parts store.

Some of the management there might need to be changed but the red shirts excellent

Great service.

Very helpful and management goes out of their way to assist!

Fantastic service and assistance as always. Eugene is the man!

Went in for a battery test, the 15 year old Im guessing 1st day employee had no he how to test the battery so I trained him how to do so, tested at 0 so I bought a new battery and asked the kids to install it, I ended up showing him how to do it.Went back inside before I left to ask some questions about snow chains for my vehicle and the guys inside had no clue what they were or where to buy them or why I would even need them. They were clueless, I ended up buying the chains from OReilly in Dublin and next time I need a battery Ill just go to batteries+

Good service

I called the store before coming in for a new battery, I wanted to be sure there would be someone available to install. I spoke with Edgar who was helpful and advised they could help. When I arrived at the store, Edgar had gone to lunch. The man at the counter, Eugene, advised smugly that Edgar wouldnt be helping me anyway and that the tech has 2 customers in front of me, stating its going to be awhile. I said that I didnt mind waiting but asked about how long, to which he replied however long it takes him in quite the condescending tone. I then tried to reiterate that I didnt mind waiting but was trying to get an idea... would it be 45 mins.. 2 hours.. 4 hours. I just wanted to know so I could make proper arrangements to get a ride if needed, as my car wasnt cranking because of a completely dead battery and I was stuck in their parking lot. He still wouldnt answer my question. He began looking up my car battery info in an exacerbated manner. He then answered the phone, and after hanging up the receiver proceeded to mock the customer on the other end of the call for the questions he had asked. His demeanor made me extremely uncomfortable. I asked him if he was having a bad day, to which he answered in a way as to justify his condescending attitude toward me that he was extremely busy. At this point he answered the phone again, and I took the opportunity to walk out of the store.The tech, Hank D, who was outside helping other customers could see that I was visibly upset and stated he could help me in just a few moments if I didnt mind waiting. Thankfully, I stayed and waited for Hank to help me. He was courteous and knowledgeable, he offered to jump my car battery so that I could leave if I wanted to as well as offered to do the transaction himself so that I could get my battery issue fixed then and there. I took him up on his offer, and he was able to finish the transaction and install my battery with no further problems.Not everyone has extensive knowledge of cars and auto parts, and therefore are in need of more guidance and service. So I would imagine customer service should be of the utmost importance to management running an auto parts store in which the parts are a dime a dozen at any auto part shop. But Eugenes attitude was disrespectful and inappropriate. Although Hank was extremely helpful and kind, AND THE ONLY reason Im rating the store 2 stars instead of 1, I will surely be taking my business elsewhere for any auto part needs in the future and encourage you to do so too if you would like to avoid a similar inappropriate experience.

Friendly staff and great services (oil recycling, battery check, etc.)

They always have everything except the last visit so... they checked stock and pre set up the sale at the next closest AutoZone with a dummy receipt complete with part numbers so we didnt have to look them up all over again and the tossed a discount for the inconvenience on top of the great service... that is top notch service...with a smile.

Stopped by to check my battery b/c dash lights were on, one of which was battery. They tested my battery and alternator, and told me the battery was bad. I paid $160 to replace it. I literally could not start my car and hard to them get towed to the nearby dealership ($200) and get the real problem fixed - a $10 fuse. With the service fee from the dealership to evaluate the issue, this Autozone ended up costing me about $500 for a $10 fix. Do not recommend ever.

Felix is awesome! Great service.

Love this location! The employees are very helpful.

This is very good auto zone store in Santa Rita road，very good polite, very much helpful staff, when we go and ask for parts, we get good quality parts at reasonably low prices, very good service, very good supporting staff, very good quick service, good spacious parking. very good experience of this shop.

Always fast friendly knowledgeable service!

Super staffGreat products

Very nice, helpful and knowledgeable employees.. I frequent this place twice a month to purchase my octane booster.

AutoZone has an awesome Hold policy Parts waiting for me... Quickly on my way!!

Awesome service from Wes. I bought a new battery and he installed it very professionally and quickly. Thanks so much Wes!

Very convenient place very good place to get parts very helpful staff in and out quickly

I wasn’t there long enough to comment on their customer service. But, their window sticker should say “Loan a SPECIALTY tool service.” On a road trip thru California and have a loose part on my suspension. Needed a simple socket set and wrench for a quick fix... no joy. I’ve had other AutoZone‘s loan me socket sets, screwdrivers, wrenches, etc for unexpected alternator swaps, etc in their parking lot during road trips. This Autozone falls short.

Very helpful staff and knowledge is keyThey have it.

Super helpful and friendly

Do not go there to check your battery! I took my car on Sunday to have it checked. A new battery was bought in Autozone half an year ago. The guy just checked it with his electronic thing and said it says good battery. He then suggests that it could be a starter problem. I ask if he can help to jump the car, he says oh, Im going to lunch, ask someone else. Some guy walks by claiming to be a mechanic and his friend who also was a seller comes out and both confirm the same issue and suggest to buy a starter and take it to the service. While buying the starter, I ask him if external warranty can cover it since I already have one. My mistake was not calling first, so I still bought per his recommendation. The other mechanic guy was nice enough to jump the car even though he really didnt know that these Autozone guys dont even properly check batteries, so he just recommended to take to the shop. Next day, the real mechanic says its a battery problem. You gonna have to go back and ask them to install a new one. I decided not to go to the same store but elsewhere. Pretty much forced them to do comprehensive check and have them install a new one with 3 year warranty. Terrible service at this particular store. Never come back!

Good place to go when you want to change your cars battery. I got a dead battery yesterday, which is almost 7 years old. So I stop by this nearest AutoZone, and ask if I can get a new one. The guy is professional there, check my old battery first, and offer a new one, with free installation. After 15 mins, I drive my car away with a Duralast Gold inside.

The younger guys in here are kinda inexperienced.. if you can catch the bold bearded guy in there, he is smart w cars.. kinda cranky, but its ok..

AutoZone is our go to spot for most of our car part needs. Eugene and the crew are solid and always willing to bounce ideas additional ideas around. Thanks for always pulling through in our times of need.

Update, Andrew did not last long at all so now it’s a just good place to buy oil And if you’re lucky they might have the particular budget oil filter or brake pads / rotors that you’re looking for. it’s just a typical DIY parts chain store that sells limited lower quality car parts. For professionals and independent shops, There are very few high quality auto parts stores or chains left like NAPA auto parts.Original post: Andrew Was very cordial and helpful getting the brake parts I needed for my Mini Cooper. They appear very good quality compared to OEM work great with no noise. Easy Bay BMW mini price gougers around the corner cost was more than twice as much.

Very helpful staff, good inventory.

Great service here, nice and helpful people.

Good service and price.

I just got off the phone with one of their employees and they laughed at me as I was trying to describe a part that I was looking for. And just making unnecessary comments in the background. I won’t be spending any money here.

Wanted my battery replaced. Great experience.

Great Service Great staff great store

The older gentleman here (I assume the manager?) was extremely rude and unhelpful. Most Autozones I go to a very willing to help out or even pull an owners manual to check youre getting the right item. This Autozone only had one person in it and the guy just said, we dont carry anything hybrid related. Very mean tone too. I did some research in my owners manual and the internet... Yes they had what I needed. It was in the back of the store.The younger gentleman I caught while searching found it for me and was very nice. He is the only reason I didnt give this place a one star.Seriously, Autozone of Pleasanton, I know it was a little early but you dont need to be rude to customers. We arent all 100% versed in auto lanuage, that is why we look to you guys. If I knew more about cars I would probably just order everything online. Cheaper and less hassle. Retail survives on customer experience alone.

Bought brakes for my car, price came to be about the same as I found on Amazon, but these have a lifetime warranty meaning your brakes wear out, bring them in and exchange them for new ones, no cost to you! Thats one good deal!

Good parts resource with extra services

Was looking for washer fluid for below freezing. Didnt carry it, and staff didnt seem to know much about their products.

Always nice and helpful.

My go-to auto parts store. Always helpful.

Fantastic service with helpful and knowledgeable employees in a very convenient location and with great opening hours. This is my one stop shop.

Staff were super helpful diagnosing my cars dead battery and helping me make a good choice for a replacement. They even carried the heavy battery out to my car for me.

Good help got exactly what i needed

I visited Autozone, Dublin branch to change my car batteries, Muhammed in Dublin autozone branch was very helpful and patient in helping me. He went out of the way and checked brake fluid and air filter of my car. He gave some useful suggestions regarding car maintenance . Overall it was a very pleasing experience. Thanks Muhammed for your help.

Neat clean and on point.

They had what I needed in and out in less than 5 minutes.

Very helpful employees!!

Rude & bed customer service.

Service was great! Thanks.

Good customer service

Try to avoid going during the busy times. You may have to wait a very long time

Quick .and polite.explained everything .

Bad Customer SAnd just one cashier and many customers

Great customer service!

Horrible horrible horrible. The managers are assholes!

Horrible customer service at the Pleasanton store. Wont go back

Great staff

Helpful people.

The Cashier is tha maximum...

Great service

Just fine

Rent tools

They had what I needed

Awesome staff

Noice