Best car buying experience by far! Patrick was friendly and welcoming. Never felt pressured in the slightest. And the finance manager genuinely seemed interested in conversing as well as made the paperwork experience clear and efficient. Totally recommend!

Found a car we were interested in and we were easily able to contact the salesperson, Stephen, without getting automatically called the second we provided a phone number online. Test drove it and another one for comparison. The decision maker made a decision to buy and we were able to get everything done with Covid-19 precautions like doing paperwork outside. The paperwork pushed them past closing time but we left with the car the decision maker in the family wanted :p (I wanted it too so she didnt need to twist my arm too bad).My only issue was that they stated my bank financing authorization was something they werent able to process directly but they were able to match the financing terms and now the ball is in my court on whether to have my bank take over or let their finance company earn some low interest. It would be a bigger concern if they tried to get me into a higher interest loan and Im taking them at their word that this wasnt a financing tactic to pass me off to another lender.

Jaime helped us out and we have nothing but fantastic things to say about how he represented himself as a Car Salesman. He remained extremely transparent throughout the process and went above and beyond to make sure we were satisfied with our purchase.To my knowledge Jaime has only worked for Hertz for a short period of time; the world needs more salesman like Jaime. He was a pleasure to work with and the rest of the team at this location did a fine job as well.

Nice hertz location its closed to 580😊

We just purchased our newest family car. The experience was very efficient. We called prior to make sure they had the cars in stock. We were attended by Adan originally. He let us test drive the vehicles we had in mind of purchasing. Once his appointment arrived we were transitioned to Jaime our sales representative. He was beyond helpful and courteous! The staff was friendly and didnt hassle us in anyway.Would definitely recommend purchasing here!

Bait and switch, make sure you refinance with your own bank.

Allowing for the obstacle of renovations & that this process was mainly done by email. The car was not pulled from.lot. cleaned or tidied up. And for purchasing out right waiting more than an hour for paperwork to be completed. Salesman was nice & tried to be helpful.

Hertz Car Sales has raised the bar for other dealerships! One specific sales person named Adan was extremely helpful and on top of his job. He made sure every question was answered, papers filed and even on his day off he made sure things were being followed through. If I could I would give him his own rating it would be 10 stars.I have a crazy 2 year old so Adan made sure papers were ready to go when we got there. He made things go simple and smoothly. Also our son loves him. It says a lot when a car sales man gets down and plays cars with your kid.My husband and I were extremely pleased with our experience and we highly recommend Hertz Car Sales Pleasanton and Sales man Adan!

Wife purchased a car there for $16k. After two days of driving it she found it to be not not a good fit for her, so she returned it on the 29th of Nov. Its now the 23rd of Dec and they still havent returned any of her money, Hertz state on their web page that they return the money paid minus a rental charge for the two days she had it. Shes called multiple times to the office and they cant tell her when shell see her money. Very poor service! Be warned, Hertz wont give your money back right away.

I’ve never had such a smooth experience while purchasing a car until I came here and met Adam! He was on it from the beginning and made every step as transparent as possible. He went above and beyond for us during the whole process. If you need someone who puts their customers first, go see Adam!

Not a good experience here. I drove about 60 miles total to get here. Was an existing customer trying to give my business. Was told zero down with west lake and when I get there they slam me with a $750 down. Sales rep didn’t know what he was doing and was trying to close me using sticky notes. I’m a sale manager myself and would never let my reps use sticky notes to close a sale. Definitely wouldn’t recommend this dealer.

I was my first time buying a car and Adan made it very easy. He was patient and helped me choose the right car for me. There were a few problems with the bank but he helped us solve the problem.He was very considerate and stayed within my budget and did not hassle us to buy a more expensive car.

The people were really polite and detailed.

We had a very good experience buying from Hertz car sales dealership in Pleasanton. Sal Sanchez was excellent sales person who made the whole process very easy

Sal was awesome. Most efficient car buying experience ever.

Adan was a great help. Very good at staying in touch with prospective customers.

Tim was the absolute best he went above and beyond to meet my expectations I drove away a proud new car owner thank you Tim

Purchased a car today. Adan was amazing! Go to him, hes theeee best!

Go see Ari, she is awesome!

Good cars and offers but overloaded staff, so to get a tool deal be ready for some wait time first