I went to the Beaumont store and they didn’t want to help me, said cheaper to order online. I have always had good service in Port Arthur so went there and was pleased again it’s the service. I didn’t have to wait and the sales lady was happy to help me. I was in and out quick and ordered a new IPhone. I will drive farther from here on out.

Does not back up the products they sell. We bought an iPhone 12 from them last night that does not send or receive messages, among other issues. We were told there’s nothing they can do, and that we would have to contact Apple support ourselves to resolve the issue. Since we bought the phone from them less than 24 hours ago, they should back their products and either repair it themselves, call Apple themselves and repair it, or offer us another phone. Just a warning if you expect full service you will NOT obtain it from this store.

Reggie was very knowledgeable and kind. He is a pleasure to do business with!

Reggie very smart and helpful. Switching phones can be stressful but he made the experience much better with his assistance. Great to work with!

Reggie gave excellent service. Kind and compassionate. Would give 10 stars if I could!

I was helped by Mr. Reginald Sutton on switching over to FirstNet services. It was a fast and great experience. Definitely would recommend.

Strongly recommend! Very good service and great experience! Mr. Kevin’s service was amazing and served as good help!

Reggie was super awesome. Very helpful and kind. I was upset when I first went in the store and he calmed me down and helped with my issue.

Very poor customer service. Spent 4 hours trying to get data from old phone to new phone. Excuses were internet busy, weather was bad. Made 2 trips to the store and still not resolved. Talked to the manager she acted like she could care less. Reps were helpful but overall service was terrible. Save yourself so head aches and go to Verizon or T mobile.

Reggie did awesome, very pleasant experience. Took his time with me. THANK GOODNESS

This has been the best experience of the day to have Mr.Reginald Sutton offer excellent customer service to an former classmate.

Reggie was excellent!! He was so patient and worked through our problem! Well done!

I recommend Reggie. Hes very Awesome! Thank you!

Allanah was sooo helpful I need some codes sent to my phone and she helped me she was also very polite and assisted with no hesitation.

Reggie was the best person I have talked with with att you guys should give him a raise

Allanah the manager at the ATT Store in Port Arthur,Tx. She is amazing in so many ways. If you ever need any help go see her she knows so much. And will definitely go see her anytime I need help. She made my insurance claim go so easy.

Reggie was able to take care of me, he was kind and able to steer me in the direction I needed to get on to leave the shop without breaking the bank, and with everything I was looking for!

I was extremely pleased with my service representative, and I must admit it was the patience, knowledge and helpfulness of Reggie who was the deciding factor and reason for my joining the AT&T family.

Poor customer service from my experience. I made multiple opponents in person for no personal solution for my problem. In store solution buy a new phone or go home and call overseas customer service.

Cedric was very welcoming and helpful, definitely recommend asking for his assistance.

Reggie is the bomb. Great service, pleasant personality. Highly recommend you see him for your cellphone updates or new service. 😃

Chelsea was a big help and so sweet after the beaumont at&t ruined my initial customer experience.

My experience was awsome! 1st time customer and the service was so good. I had an appointment and I didnt have to wait past that time. Havent tried the actual tv or internet yet but if its as good as the customer service I received then I will remain a happy customer.

Reginald was so knowledgeable and helpful...appreciate the great service

The customer service is absolutely amazing. Very courteous and extremely knowledgeable. I highly recommend Chelsie Cooper & Allanah Nero !!!

Reggie is a very knowledgeable and helpful employee. Wonderful personality is definitely a plus!

Makiya & RaquelReI would like to say this has to be the best experience that I have ever had in AT&T store.Makiya new everything on the purchase I made today. Never rushed me. Listened to my questions are concern.Thanks again for customer service at the Port Arthur,Texas store.

Bridgette and Allanah. I give these two ladies an A++++. They had me dancing to some zydeco and taking me back to my younger days. I really enjoyed my time this morning. Thanks ladies!!!

Reggie went above and beyond to help me with my new phone and Apple Watch purchase. He is the BEST!

Ehlo is AMAZING!!!! She is the only rep that knows what she is doing at that store. She is extremely helpful and I appreciate all of her knowledge. I will not work with anyone else but her. She deserves a raise!!!

Bridgette is so awesome, love her spirit she make you feel like family not just a customer

Reggie was absolutely amazing tried to help in anyway possible. I really enjoyed my experience because of him.

Reggie was very patient, helpful and provided an awesome experience.

Reggie, nice services. Thank you for everything, you are very kind

Reginald was amazing in his knowledge and professionalism. He explained everything as we went along and was very patient with me. The best experience I have had with ATT and also the best customer service Ive seen anywhere in a long time.

Very helpful and knowledgeable, explained everything completely. I will highly recommend him to my friends.

We had the best experience ever. Cedric with wings was hilarious and welcoming. Also LaQuan was very helpful and knowledgeable. They both did outstanding work. We would definitely ask for those 2 again.

Chelsie is absolutely AMAZING!!!!!!! We had problems with both phones, so Chelsie had her hands full. We got my daughter a new phone number. She is so understanding and a great listener. She s my forever phone goddess.

Service was great thank you so much ! Totally recommend Reginald 🤗

Reginald was very courteous and helpful! All our requests were met! Will definitely recommend to all family and friends!! Thanks Reggie!!

I highly recommend !!! Makiya is the BOMB !

I had to wait a very long time to get assistance at this store for someone to put my sim card in my cell phone. No one even greeted me when I walked into the store. They just ignored me like I wasnt even there. I almost did not get my problem solved before they closed on Tuesday, June 8, 2021 if I would not have just asked the young man myself to quickly help me put the sim card im my new AT & T Cell Phone after already waiting in there for an hour.

Allanah the manager went above and beyond the call of duty in helping me find my phone. My phone was called to see if anyone would answer and the guy that found my phone answered. He gave us his address and Allanah didnt want me to go by myself so I followed her and was able to get it back. Allanahs actions were very caring about my safety. We need more people like her in this world.

Great staff. Easy going no pressure atmosphere

Frustrating, to say the least. Came to replace a charger cable I bought from them not even a full 2 weeks ago. The head of cable completely snapped off the end of the wire. Waited almost a full hour for them to look up said receipt. Didn’t find it. I wasn’t asking for a refund, just a replacement. They wouldn’t replace it. This just tells me that they don’t stand behind their products. I could have bought, busted and replaced a cheaper cable at Walmart in less time than it took for them to screw me over today.

They are open and available to serve! I walked in they had around 5 associates with 2 customers including myself. Best & quickest experience I’ve had upgrading my phone. Also I’m loving my 12 pro max...

Very poor customer service and the manager acted like she could care less. Go to Verizon or T mobile

This was a horrible experience for a disabled person, I arrived around 5pm on 3/18/2021, concerning a problem with a fast charger or the lighting cable not operating. Took 10 minutes to get signed in (location was busy) I waited for over an hour and then a person that works there (whom I found out was the manager for that evening ), came in did her duties before taking over after which she proceeded to assist with the line of people to see who had not been signed in what they were there for to explain the wait time and if they wanted to make a appointment. This is where things went down hill now it’s a hour and 10 minutes and she helps a lady who came in 15 minutes after me it’s at this time I asked her if she had an appointment (if she did then I could except it)But she didn’t, the service person said that all she needed was the shield put on her iPad, heck all I needed was a charger or a cable, things got verbal with her saying you can make an appointment if you want to. Also during this time she directed another service person to help another person who came in 25 minutes after me. Now to rub salt she finished with the person she was working with and went into the back office, the service person who had finished with the person with the bill problem was sent from the back to come out and take care of my orderI got what I needed in 15 minutesThat lady stayed in the back office until I had left the store. I know this because I sat in my truck testing out the charger and cable and I watched her come out. 25 years defending this country and 16 years patrolling these streets I am very observant of people.Unfortunately since the ATT store is the only one in the city we are stuck.

Chelsie Cooper was amazing and signed us up with new phones.

My costumer representative Reggie was really helpful and I highly recommend going to him with any issues or concerns.

Reggie was very Informative and sweet helped me with all my questions he should definitely get a raise.

Reggie is the best and very knowledgeable.

Reggie was a great help!

The manager allahah was very friendly and helpful so was Christie thank you so much

Reggie was great. He did an amazing job with my new service.

Very helpful staff, my recent visit was very informative with how much they helped me with my new devices. They also helped lower my plan with a newer one that suited my needs

Thank goodness for ReginaldAwesome

Reginald was excellent, service was awesome. My experience was incredible. He isnt extremely knowledgeable and thorough. Again my experience was excellent he took care of all my needs today.

Reggie is the bomb always always!!! Since 2008

The employees were very nice and considerate Mary Ann Judice

Reggie is the greatest! He takes his time and explains the process while going through the process of transferring the data from phone to phone. He has a great personality with all the customers

Excellent help. Reggie was very patient and helpful.

So the chick said “i can set you up with service but i cant promise it will work, you usually have to end up buying a phone through us” BULL! we spoke to multiple people over the phone, and couldn’t believe why someone would say that. Nice try. Be aware anyone who comes here requesting new services. YOU DONT HAVE TO BUY A NEW PHONE

Very informative and helpful. Very nice!

Excellent service and kind staff very helpful im am very happy with my experience.

They can sure hook you up with service at the store, but I went down to cancel my service because it was terrible. They said you have to call customer service to cancel it, they can’t do it in the store. I told her I did call customer service and they put me on hold for an hour. Absolutely terrible

Reggie was great & knowledgeable

Great service from Cedric! He was very helpful!

Makiya is the best...thank you so much

Reggie was very helpful

Reggie did a fantastic job!!! Made it so easy!!! 😊

AWESOME ATMOSPHERE,QUICK AND ON POINT.

Cedric made the experience wonderful!!

The rep got right to use and helped us get our phones upgraded and out of there in a timely manner.

Bought new phone today and was very pleased with very professional and friendly help during exchange process,thank you!

Jesse helped me set up a data plan on my iPad and let me know discounts that were available given my current employment status! Super helpful and would come back again!

Reggie is the bestSo helpful an so friendlyKnows his jobThank you to mr Reggie

Excellent service

Awesome people there they helped my mom get her atttv running and issues with her cell thanks Kenneth white

Warand and Bridgette were super helpful. Wont waste my time with Beaumont anymore.

Reggie very go service

Allanah the manager and cedrick

I had a great friendly and professional experience at this AT&T location. The staff was courteous and helpful. They gave equal care and support to each customer that came into the store.

Raquel was very helpful! I do not agree with the previous reviews about her. She gave me all the information I needed to fix my phone. She was super sweet! People are so quick to point out negative experiences so I want to give my positive experience.

Mr Warren the store manager was extremely helpful, kind, professional and fast. Would recommend to anyone looking for the best customer experience in town.

Rickiea was awesome!! Highly recommend anyone to ask for her!

Very unhappy with the customer help here. Especially inside and them either not telling me the whole truth or just lieing to my . Especially with 5G information which I know i have and they challenge that even thigh they never win. Im with Silicon Valley for a reason. Dont try to B.S. one of the people that1.) Is the reason you even have a job2.) The person that gives YOU the information not the other way around when it comes to buisness wise.And finally3.) Is with one of the providers that decides how much your getting payed

Reggie did a excellent job

Excellent customer service! Helped me and my girlfriend both set up new phone plans quick and easy.

Called for about an hour straight and they didn’t pick up ONCE. I watched them walk in out of the store and them talk to each other so I KNOW they were there. I had to call sales associates and 3 representatives tried calling too but it was the same story. They just wouldn’t pick up! I signed up for curbside pickup because I was uncomfortable going into the store and they refused to bring me my $1500 phone I ordered. Terrible service, and trust me, I’m not the only one this has happened to.

Employees were helpful, but not very knowledgeable. I was helped after maybe a minute on the waiting list. After the initial enthusiasm wore off, the retail side began to shine. I wasnt much a customer as I was a sale, I even had a separate retail specialist come up trying to sell me the unlimited data/direct TV package for only 180 dollars a month. Overall, though, my visit was quick and pleasant, however I wont be keeping the service as its much too expensive for the lack of data coverage in my area. I realize thats a network problem, and not the stores fault, which is why I give them 3 stars, not a bad store, but could be better.

Warren and Reagan where absolutely amazing. They where patient with us and took thier time to explain everything.

Reggie was a great help, very i formative!

Reginald was great help and very helpful easy to work with.

This is the worst location ever, I have never had a good experience with this location! I figured it had been quiet a while so maybe something changed, I was wrong and will be calling corporate, whatever it takes for them to get my point about their useless employees.....

Bad service, i stay there 1 hour and no body help, don’t waste your time on that store, people are lazy, go to Beaumont if yo don’t want to waste your time

My husband & I always get the most prompt, best sales & service at this store! Reggie was friendly, took care of our needs, gave us valuable info about new fiber optic internet service in our neighborhood to upgrade & improve our internet WiFi, and offered discounts on the products we needed that we gladly used! We made an appointment to come back & switch to the best internet service in town!!

Bridgette was very professional and extremely courteous ! Please someone give this Lady recognition in the Corporate Office !

RICKIEA AND RAQUEL ARE EXCELLENT

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