My hubby dropped my laptop off on a Friday. Just needed a cleaning. I put my password and what I wanted done on a piece of paper and sent it with the computer and told my husband to make sure they get it. So,Monday my husband gets a call that they need the password. So I get there,the tech comes out with my computer, I type my password in and I write it down again for him.( even though he said he had tried 4 times prior to me coming in. So,I thought that was the end of it. Nope. They call my husbands phone (after I told them to call me) and left a message this morning. They need the password!!! Guess we dont have a problem with that guy(tech) trying to hack anyone. And I have called the phone number getting techs on the line only to be disconnected! My hubby spends alot of money there but Im fixing to change that!! Im beyond frustrated!! Deserve a 0

Absolutely amazing service! I greatly appreciate all the help! Big shout out to Dennis for the awesome Tech support!

I had the best experience truly the best experience at Best Buy today! I brought my Surface Pro in that I thought had the black screen of death on it and they were able to open it up on a new screen and are now transferring everything to a new computer that I bought from them. It was on sale and I saved $400. They were extremely knowledgeable and courteous and helpful!!

Jordon at the pick up desk was not only rude, but acted as if we were bothering him/her by being there. Had ordered an item online for store pick up and upon arriving had to cancel the online order and purchase directly from the store. The item was in stock and available they just had not gotten around to pulling it for pick up in the almost 6 hours from purchase to arrival. Now I have to wait for up to 48 hours for them to refund my money for the canceled order.Poor customer service seems to be normal policy with Best Buys now days.

Personnel is always courteous and professional. This location is always clean and usually has everything Ive gone there for.

Found the microwave I needed with the help of Helen . Despite the store being very busy, I was in and out quickly.

Came by with my grandfather who is buying some gifts for family out of the country. Nicki was tremendous help with all her knowledge helping choose the best choices. her patience didn’t go unnoticed either!

On 3/16 I purchased a Bosch dishwasher and was assisted by Helen M. She was very helpful and efficient. I was able to get the model I wanted and have it delivered in a timely manner.I also made it to my doctors appointment in time that afternoon!Thank you, Helen!

If you need answers to any electronic questions, the staff is both knowledgeable and friendly.

I went there because my iPad wouldnt let me access it. Apple help on the phone couldnt fix it and made an appointment for me the next day at Best buy. I had to wait about 10 minutes, not bad, for them to call me and take it out back and try and reset it and fix it. Unfortunately it was dead. While I was there I decided to look at other tablets and within 5 minutes I had a salesperson there, very nice, who was able to explain all the different tablets to me and most of all was not pushy about making a sale which is HUGE with me. I absolutely hate pushy salesman. So I would definitely go back or buy online and purchase whatever I needed to purchase.

Best ever service from Adam. No pressure. Easy ordering on site. No wonder the stock price of Best Buy r quiet proper. Ordered washer on site.

Greeted and given directions right at the door.Wanted a microphone for my computer. Selection limited, only 5 but probably because they limit to ones that are good quality.

Jesse was A PLEASURE TO WORK WITH...his knowledge of LG products were amazing..Jesse u were vacationing the next day..but Lovely Helen sealed the deal!! KUDOS 2 U BOTH

Any Best Buy is a great place to shop Electronics. This particular store the staff were very friendly and helpful. Been there twice in the past week. 1 for a refund of an item i recently purchased but the price dropped $30.bucks and the 2nd my friend purchased a TV set which was a little time consuming but we left with the TV that my friend liked and at the right price.

Totally Elated with the wonderful service that the young lady Gisela provided me with today,Very impressive- that while she was working on on my laptop and my watching her- of the repeating multitasking with three or more store workers at a time.My Kudos to HerAnd All The Great Staff As Well At The Best Buy Store In Port Charlotte !Ray Romeo

Service was great very knowledgeable sales rep what I wanted was not in store however it will be delivered to my home free of charge in 3 days which is great their extended warranty was offered to me which I purchased, I always buy my tv,s from Best Buy because of the fabulous extended warranty trust me it real I have used it several times, they stand behind it 100 0/0 finally a store that offers and stands behind their warranty,s. Thank you Best Buy.

Seaton at the Geeksquad (Car audio electronics install) is very knowledgeable. He gained my full confidence that my car is always in good hands and plan to go back to do more installs. Sub, speakers and amp plus my other cars!

I am not from this state but when I first went to go look at audio radio for cars.The sales clerk told me I had to go to the front of the store.and wait on a yellow 🟡.bI only wanted to ask him a question ❓.

Im standing in the area where Im trying to buy a tablet and you just take somebody around me and start helping them and I was there first... But as I go to walk out nobody even offers to help me and theres three people standing by the door and nobody offers can I help you find anything or anything like that this is how you lose customers and business

Had an My appointment today for for everywhere on my stereo system in a matter of minutes turn to find out that it was my Radiohead unit that needed to be replaced Sergey Was on the dehoy what day what definitely recommend using them again for for any of my needs 5 stars across-the-board he was very good

Simple computer order, (carside) . Said about 1 hour. Waited the hour, then another half. Went in and the guy refused to check on order. Sit in your car... if you dont hear from us 10 min before closing, come back in.

I really liked the staff was at the front of the store. They took over and knew what I needed and took me directly where I needed go. In and out. I didnt have to walk all over the store.

This bestbuy is far from anything great. Shelves are not full gaming Section needs a lot of help. Forget about buying anything from them online and picking up at that store because they will sell it to another customer. Feels like its ran by a bunch of kids that have no idea whats going on.

Went in with my son to have his car stereo tested. Techs were really great. They took the time to help us out on the spot. Thats the way customer service should be. You guys rock

They were not that crowded (Walmart was packed), so I stopped in looking for a sound bar and a chromecast, they had very little inventory, but they did have what I was looking for, salesperson was helpful and I was in and out in about 20-30 mins

I have to say that Helen M at Best Buy is the best salesperson around. She has been patient and helpful with me. She is an asset to that store!!!

Cant complain at all staff is friendly and knowledgeable always help with whatever solution Im looking for and. they fix their mistakes the latter being important. the contract delivery driver screwed up a washer and dryer install by not bringing parts they needed they bent over backwards to fix it took money off the units and gave us the parts for free. In todays world of being able to buy anything from an online retailer customer service is key and. this best buy does not have a short supply of customer service happy to give them my business again and again.

Went with a friend to fix her device. Nice people cool store.

I know the head company is to blame for the mask mandate...IN FLORIDA, of all places....but there are those...who take it way to far. Sad. We used to go here all the time...and its not just the mask..I have several...its the Attitude....we will never go to Best Buy again...not even online. Amazon has better prices anyways. I feel sad for the employees that are losing their jobs due to store closures...maybe corporate should re-evaluate...its like they dont even want this store open, anymore. 🥺

My husband and I are starting to renovate our first fixer upper and were so pleased with our experience shopping for appliances with Helen. She was really good at her job. We felt like she had our best interest at heart and was honestly trying to help us out. Thank you for making spending thousands of dollars and unexpectedly pleasant experience, Helen!:)

Toys toys and more toys, still hard to get an xbox series x or a PS 5 but love it

Although the young lady helping us awesome. I wasted my time coming to Best Buys. You had NOTHING I wanted in stock. My daughter needed a lap too ASAP for college and she left with NADA! Whats the point of opening your doors for business if you do not carry the merchandise. That is why Amazon is making business and you are not.

If you want good service this location is not for you. Tried to buy a laptop waited for 30 minutes for help showed one I wanted. Didnt have it couldnt order it. So I asked about another didnt have it could order it and have it in 2 weeks. But had no problem showing me laptops twice as much he had in stock. So asked to speak to the manager. Speaking to her was like speaking to a wall. Best buy just isnt what it use to be.

Bought a new 65 LG tv. Having Best Buy take away old tv. Sales woman was very informative and pleasant. However was charged 29.99 for removal of old tv when website quotes a price of 19.99 and then the next day got a 10% off offer for my birthday dated 6 days previous, but received AFTER my purchase. Just my luck!

Brought my Jeep JLU in for a speaker swap since I’m a squad member met with Sergey in the vehicle audio department, not only was he knowledgeable but also took time in detail on my install. Great in customer service and beyond! Highly recommend

Firstly I was stopped and prevented from entering because I didnt have a mask on my face though it was in my hand and being put on.Secondly the selection of this store has been steadily declining lately including the functionality of their display items. Why would you spend your money somewhere where they dont have the item, are among the most expensive for almost everything and their only redeeming features of actually seeing the product work in person doesnt actually work as the result of being poorly maintained!Best Buy as a company use to be the place to go but in recent years its following the same path as Circuit City!

Quick easy to find stuff too. Staff friendly, but not much staff that will be willing to PERSONALLY help, but got what was needed so, all aroundGood experience.

Great service installed a radio and alarm. Perfect

Great experience as usual at Best Buy. Friendly, knowledgeable sales staff allow you to browse uninterrupted, or will walk you through the store and help you make the most suitable choice from a well stocked inventory.

Bought an LG 43 8000 series Smart TV, great picture.

A young man named Matt was working in the computer area and I was so frustrated with the Google Drive not attaching my pictures to emails and what was being attached were all distorted and wrong size.. He listened to me and was kind and patient as he showed me some steps to try and resolve the issues. I have been treated like a pain in the butt when I needed help in the past at BestBuy. I am 62 and it was nice to be treated like a person and helped. It is greatly appreciated and I am Grateful! Thank you Matt!

The Geek squad was very helpful, even though I was supposed to have an appointment, I didnt and they squeezed me in. They have very competitive prices on their electronics and they also sell legos which i didnt know.

Very nice receptionist, however another customer was there talking to her when I entered with my service dog to look for an amp. The customer drilled me about my dog, credentials, etc. She tried to deter his questions but he was relentless. Finally she got rid of him. She was very nice

For such a small best buy I was actually pleasantly surprised on how much stuff they had in stock compared to larger Best Buys I have gone to. Everyone of the employees here were nice and very helpful. If I need anything else while Im on vacation I would definitely go here.

Went into port charlotte retail store requesting a serious subwoofer and the salesman recommended a kids toy for $400.Subwoofer is ameatuer and the salesman just didnt understand subwoofer.Plus the store was super unfriendly and I asked for help from 10 people. I finally cornered a guy and made him help me.

Went into there to check on Memorial Day sales. Seems better organized if u have a question by placing yourself on yellow circle.Staff courteous and knowledgeable. Thank you Blake in the Windows computer section. 😁

Looking for a new laptop. Found a very knowledgeable employee!

Very helpful salesperson and price was comparable but Best Buy had the TV in stock.

Everyone very helpful. Usually can always find what you need at a good price

Rob Y in mobile was incredibly knowledgeable, patient. Excellent customer service!

We ordered online, curbside pickup. Exelent service. Bought a scandisc 1Tb external drive, cheapest i could find. Fast service. Thx

Love my new phone and had the best sales person. So helpful and kind.

Thanks to the sales man at the computer department. Tom.. Many thanks for you help in finding affordable computer. Keep up the good work. Great! Costumer skills!

Bought pacman arcade1up and used curbside pickup. The rep was quick and courteous. Highly recommend Best Buy!

Im not very tech savvy! When I tried to explain what I was looking for the guy looked at me like I had three heads. Besides that it was a great visit LOL

Stood there for 40 minutes waiting for help as I watch two other people get help period only to find out if Im the price tag if there is a little red X it is not available for purchase in the store So I wasted 40 minutes Waiting to find out that I could order right online period order it online from anyone but best by especially after this version of service

Helen in appliances was a life savor and made my experience the greatest possible. Thank you for everything you did to help me and my husband with our new appliance package

Needed a SATA to usb connector to replace an old HDD with a 2.5 SSD 1tb in kids computer. Had one, in and out in 5 min

They had no 3090,3080,3070 and had a short to no supply of ram. Other than thatIs was ok.

The guy who helped us was nice and got me what I needed. Beware of the hand sanitizer up by the checkout register!!! It makes your hands smell like chicken soup. I wish I was kidding.

Great in-person shopping experience! Everyone was helpful!

Came in black Friday. Very friendly and helpful staff. Didnt feel unsafe the entire time. Not crowded.

Please, please, please! Do not buy anything from this Best Buy or anything from this company. I’ve never seen such poor service and customer relations ever! We got a defective Kitchen Aid dishwasher that was supposed to be replaced. The day of the exchange- no one showed or called. When we FINALLY got in touch, the delivery people said the new dishwasher was defective, too. Not only had we waited all day for them to show, but they also wrote their report wrong, showing they had delivered the new one. It took us about 4 weeks to straighten that out!Guess what happened next? We got a new delivery date-and- no one showed!!After countless hours on the phone,(you can’t call the store by the way- they aren’t taking calls!)we got a new delivery date for May 27th. About another 4 weeks away. But yesterday, we got a message saying our new dishwasher was going to be delivered today! April 27! We received an email confirmation and a phone call. Take one guess!!! No one showed today and no one called! What do you think will happen May 27th?My husband and I are extremely patient people. We completely understand manufacturer delays with everything that has been happening in the world. But these issues are from a company that is completely disorganized, rude, inconsiderate, and a company where no one can resolve problems. We honestly don’t know what to do from here. This has been going on since February! We are completely disappointed!

Loved the curbside pickup. Parked car, texted my arrival and location, the purchase was promptly brought out and loaded into my car.

They had nothing I wanted or needed. There was zero help. I had just gotten a new phone and wanted protection for it. I wont be going back there again.

Bought a new Smart Phone. Im a techno idiot and Jennifer in setup walks on water.

Very organized as far as the covid-19 and warnings. They had hand sanitizers at almost every time you turned around there was a bottle that you could wash sanitize your hands with. Everybody knew what the customer wanted what we wanted the gentleman behind the counter was very helpful and pointing out different laptops to us and explaining things. Best buy was a very good visit today, thank you.

Way overpriced, same exact item at Target $10 cheaper!

Went to the cell phone Department to purchase an unlocked phone for a carrier Best Buy does not offer. The cell phone associate was very knowledgeable and told us how we can activate this phone on an outside plan. Everything worked very well

Needed computer connection help for new printer. They know what they are doing!!!

Jarian from the Geek Squad department is incredibly kind and helpful. He went ABOVE AND BEYOND to help me with annoying issues I was having with my phone when Sprint told me they couldnt do anything. He is an amazing employee, you guys are lucky to have him.

The Geek Squad is great!! So thankful to have this store with technical support in out area. Thank you Geek Squad.

Serg was wonderful. Very informative and helpful. Made an appointment for service.

Trying to understand some details on a pc and a worker named Matt helped me understand and options

I usually find what I need here. Unfortunately blue tooth devices are still low in stock, but that’s a manufacturing issue.

Poor poor service...I should not have wasted my time here. I hate to do it but Amazon is the only solution

Great place to shop for all electronics products and tech gadgets. From TV to laptops, you name it, they have it. I got a Samsung tab S4 tablet with the case here, they match price with Amazon and other big box stores which is great because you dont have to wait for shipping. Lol.Store employees are helpful and friendly.Would definitely recommend.

Had to wait 30 minutes before being helped because they are short staffed. Was there to buy a laptop but they didnt have the one we wanted in stock and its not available to order....why have it on display then. We ended up going elsewhere and got an even better deal.

Have given them several tries. Inventory is low (some isles look like theyre going out of business even), prices are high, and staff is not friendly nor.helpful. Im done trying.

Went to get the wife a new laptop--old one crashed . Good selection of units and we got a good deal on an hp since my birthday was coming up. The young lady who assisted us with our purchase was informative and friendly. Great experience all around.

Absolutely no one available and mobile phone sales. Someone was at lunch. Had to wait about 15 minutes for someone else to come over that didn’t really know much about what I needed.

You couldnt find anyone in auto speaker section not only that your shelve were bear

Thanks geek squad im definitely not tech savvy

Ill never buy with Best Buy again. Ill never understand went business are opposed to things getting better. About a month ago I was at this location with no mask and nothing said about it. I CANT wear a mask and certain things I wont buy without being able to put my hands on them or like the office chair i was looking to buy, sit in it first. Today I was greeted by a sign and a man who stopped me at the door because I cant wear a mask. Im done with this company and my mother is canceling her credit card with them.

Great store very helpful staff great products!!

Best Buy was a good experience. Helpful and attentive staff. Everyone was knowledgeable and answered all of our questions.

Jarian was excellent, very patient with an oldster.

Good selection: help available when needed: competitive prices

Helpful employees and found what I needed. Tx

Shopped online and picked up in store. No waiting lines.

Always good for price comparisons.

Enjoyed shopping at this store, Awesome merchandise.

Great place, Matt in Electronic was very professional and pleasant, he helps us with all questions and answers. We did a Chromebook purchase and we went home happy 😊

I felt a out of place when I asked for help and was thrown from one salesperson/staff to another. At times I was treated as if I was not important enough; one of the kids even said dude you help him ...Im in the store with my kids and my wife. Im a teacher at the High School, and at no time was I rude or insolent with anyone there... I felt so uncomfortable, all I wanted was a 32 or higher monitor plus any wiring necessary to connect both the monitor and TV; I was ready to spend money, but they looked at me and my family and guessed that we were there just looking or not important enough for them.It was extremely uncomfortable!Please DO NOT try to reach me to change this post.

Very poor service, after waiting for over a half hour in line to purchase an Apple Watch, the representative told me he would assist me after ringing out his current customer. Then a woman who has been wondering the store walks up to him and demands she’s helped first because she’s purchasing a computer. The rep then looks at me and says “there’s no real line” and the representative walks off with her. All while she wasn’t wearing a mask. So much for a mask mandate, as someone who works in sales, that was extremely unprofessional and I won’t be doing further business here.

Wrong parts, Parts Color way off, Horribile Install, Radio Functions Dont Work, 2100 dollars in n damage to our car. They had to turn into insurance to pay for damages. Simply disgusting. My Dog could have done better.

Great customer service and deals

Received very poor customer during the holiday season. Sarasota is a better store. However, I had to make a return to the PC store and Delano was the first decent staff member I encountered.

Always excellent with all staff friendly & helpful.

They are clearly unaware that they have a phone that needs to be answered. Me and my fiance were on hold for an hour the first time and 30 minutes 3 times after that. They called me early this morning just to not answer the phone 20 minutes later. I just want to find out what they called me about. Excellent customer service!