An airport gift shop which has some products not found in other similar stores.

They run an unethical scheme here. They have the PDX store and sell you products not caring if they fit. Second they lead you down a path to believe you can return the product for full cash back. The website states if an item is bought and returned in 10 days money will be returned. Yet inside the store they say they won’t refund cash but only a gift card. The reason for this is because the companies use two different banks. I’m filling an ethics report on then, reporting to BBB and taking legal action. DO NOT BUY FROM THEM!!!

I truly feel taken advantage of. I bought a pair of shoes and at the time I was discussing with the sales associate about if they didn’t work I would return them shortly there after. There was never a mention of only receiving store credit. This needs to be stated to each customer when purchasing a pair of shoes or any item for that matter. Very bad business practices. This is the first and last purchase I make here.

Ive been shopping here for years while at the airport. Recently I bought some boots after confirmation that I could RETURN them if it was within 10 days. The definition of RETURN is to bring back and receive money back, but their definition is to receive store credit or another item. Their website offers returns (refunds) but they do not. It was very difficult getting my money back despite the fact that I was told I could return them, and that there was a defect in the stitching.Theyve lost my business.Buyer beware.

Old lady with short blonde hair was so patronizing at the location outside of security. I can’t believe this woman’s lack of true customer service exists; it sort of stains the reputation of Portland having the kindest people I’ve met thus far. What a shame... I will say, the younger ladies over at the C6 location are amazing. They’re the reason why I want to return... Please, to the rude woman who I spoke to today, stop acting like you’re better than people due to whatever judgments you make of them and take some customer service cue’s from the lovely people at C6. I honestly will never go back to this store because of how unpleasant and unwelcoming you were.

Considering the high end products the customer service is severely lacking. No returns only exchanges. You have to purchase online to return an item and then the return time frame is so stringent you would be hard pressed to try and return in time to meet requirements for a refund. Shipping is also not free. As a return customer and purchaser of 3 pair of Pikolino boots I showed them a problem I had with the pair I was wearing and told them I had called Pikolinos customer service and they advised me to go to where I had purchased them to have them sent back so they could see what went wrong. Before I could say I was not going to do so because I dont want to be without my boots, they told me they would not do that. Their boots average $250. And they treat you as if you are buying at Kmart.

Love the shoes but elder lady with short blonde hair was brutally obvious that she didnt believe I could afford to shop there and followed me like i was a shoplifter. At every item i stopped to look at she acted like i was wasting her time. I was dressed in casual comfortable clothes and wasnt polished up so she was quite surprised when i was able to buy the very comfortable shoes and earrings I love but felt dirty after having been treated like a criminal. Id like to return without being subject to her judgemental better than everyone attitude

I needed a pair of comfortable shoes suitable for walking and business casual use. Got the perfect pair right before a flight. Very helpful staff, super convenient, and great selection.

Excellent clothes, great value and super nice sales people. Couldn’t be happier with the store.

Love the store..plan at least 30 minutes more if leaving on air plane cause the help is more interested in visiting with each other and dont want to help customer ..the last 2 Sunday I shopped for boots no help and took awhile to get them to ring up my purchases

Great stuff and great staff! I get something from this store every time I fly. I got a cool sweater I can wear like 5 ways, the boots in the fall are SUPER CUTE. Just check it out - I love it!

Purchased a pair of dress heels (pikolinos). Wore them for a few occasions, maybe 5 or 6 in the 9 months since I had purchased them. They were well taken care of and had no wear or scuffs. The insole on one shoe came apart. I travel frequently, so stopped by the store in the airport to see what they could do. Store employees were friendly but said they couldnt do anything there but to email them pictures and someone would get back to me. I emailed, attached pictures, after a couple of weeks with no reply, I stopped by again, bringing the shoes with me. They took pictures and told me someone would be in touch. I had to stop by two more times. The ladies in the store were nice and apologetic but could not help. When someone finally called me they basically told me they could not warranty them since it was more than 45 days since the purchase. OK, I get it... but if the staff had that information it could have saved me a whole bunch of time and frustration. Basicallythe manager suggested I just have them repaired, which I will do. But, I shouldnt need to have 120.00+ shoes repaired after so few wearings. I would give the store staff 4, quality 1, and management a 0.

If you love great shoes and unique clothing finds and you are lucky enough to be flying through Portland, Oregons Airport you must stop by this store. Whenever we are visiting Portland I make sure stop by and browse the latest collections.

The store has a terrific staff. These are elegant, sassy ladies who have a flair for style. The clothing and shoe lines are my favorites. I go to the airport just for this store.

Love love love this store and their employees!!

Love their clothes. Sales folks sometimes overly assertive, tho.

Great shoes and costumer service

Great service every stop!

Love this store and the staff.