Well maintained store. Friendly associates. If you are looking for something in particular, it is best to check ahead before making the trip. With the worldwide shortage in Tech, inventory can be a little short sometimes. Still, a good store with decent prices.

Always great service. The supply chain problems are definitely showing but they help as much as they can to get what you want.

Jon B the store manager was amazing explaining all the TVs and differences between them. We felt very confident with our choice. Our best buy in home rep was Andy who came out the same day to ensure our wall and space was adequate for the install. Couldnt have asked for a better experience. Best Buy has really stepped up to very high quality customer service.

I. Any believe. A great corporate like Best Buy hire people that don’t want to work.I walked in and as soon I walked someone asked how can we help you I indicated am here to purchase a pc. His respond was we have few reps. In the area they will help you. I went and waited 20 minutes til someone came and asked if I need help I indicated with yes. He walked away I waited another 15 minute. Then I walked out. Even thought the store was empty from customers.I chooses one star because it’s the lowest you can choose

Great service from a great person.(CHANDLER) is very professional, polite, and attentive. As a business owner I wish I have an employee like him 👍👍👍 .

Employees completely ignored me as I walked the store. Merchandise was scattered all over. For example, I found a computer power supply...like a clearance display of them...in home appliances. Which to me, was completely dumb.

Demetrius at the Racine location was super helpful and made sure I got what works best for me. Most helpful location around the Racine/Kenosha area with a great selection

Very unhappy with experience. Went to purchase 2 cell phones and waited patiently for about 40 minutes in a chair by cellular desk. I finally was asked if I needed help with something. I responded I wanted to purchase 2 cell phones. The associate went to get someone to help out and then went back to helping another customer without saying anything else to me. I sat patiently for about another 15 minutes and nobody came to help me out so I left. I very seldom write 1 star reviews but the service was not good at all and someone should address this issue with the staff in the cellular phone area. At least, they could have said hello and they would be with me as soon as they finished with the customer they were working with rather just ignoring me. I went to another place that sells cellular phones and got all the info I was looking for and will most likely be purchasing the phones there.

Ok experience. Not enough staff in order to ask questions or help finding a certain item. Once the female associate was available she was happy to help me.

You know thats where I got my unlocked Note 20. Did that.

Clean store with low traffic. The shelves were not fully stocked, but plenty of good items readily available.

Chris, the PATIENT, PROFESSIONAL AND HELPFUL AND COURTEOUS ASSOCIATE that assisted me made my EXPENSIVE shopping trip VERY PLEASANT!!!! SO MUCH SO I ASKED CHRIS TO HAVE HIS MANAGER COME UP FRONT SO I COULD LET HIM KNOW HOW EXCEPTIONAL CHRIS IS!!!!!!

Had a worker ask if I needed help finding anything as soon as I walked in the door. Told him I was looking for an AV to HDMI converter. He told me they didn’t have that and it would be hard to find without even looking it up in the system. Walked through the store to find that they did, in fact, have exactly what I was looking for.

Their return policy sucks.My last experience here was horrible.I spent $1,800.00 there last month. Treated like a queen that day.Any other day after that. Diet beneath their shoe.

Efficient, friendly & helpful staff. Best deal in area for large variety of products incl beds online. Supv JP very pleasant & informative.

Ive always had a good experience at this location. Just got a price match with no arguments. Tim helped me in audio and he is great to work with. Good attitude and very personable.

Bought a 4K TV here and the gentleman that helped me find the TV actually brought it to my car and put it in very nicely as well. Curious workers and simple In-and-Out experience!

Got an SD card and the guy was so helpful and informative. I found exactly what I was looking for and not a bad price either.

Greeted at the door . No wasted time here. Geek Squad recycle program is great!

Love this outlet, smack dab in the middle of town. Nice employees that go out of their way to greet you and knowledgeable.

The workers where very nice and assisted me as soon as I walked in. Helped me get what I needed and got out.

Every time I go in the sales associates are friendly and helpful in directing me to the items Im looking for and answering any questions I may have

The person that helped me was very knowledgeable and very courteous

The guy helped us w finding a dvd. He was very knowledgeable!

Went in looking for appliance items there was no one working in appliance video games TVs or towards the front of the store even when I went to ask for help all I got was a stair and then an employee walking away. I asked for help and was eventually told that no one was staffed in those areas. As someone who worked for Best Buy in the past this should not be frankly the GM should be removed if he’s not going to schedule appropriate coverage

Is customer service really nice and polite and I found everything I needed

ABSOLUTELY the RUDEST Cashier we have EVER experienced in our lives.She shouldnt have ANY HUMAN CONTACT...EVER!! It was the most DISGUSTING, UGLY attitude weve ever experienced!! She needs to get out of Customer Service ASAP & Crawl back into the hole she came out of. There are plenty of PLEASANT people out here that would gladly appreciate working..AND working with the public. Shes in the wrong line of work.

My long drive to get my Kindle repaired was a disaster. I didnt get the repair and was treated inconsiderately by the man at the front entrance. We had angry wordsGiven I was struggling to stand on a walker during the entire exchange, I shockedby this treatment. My Kindle is not repaired, but I will not go to Best Buy again. Unsatisfactory

Store only open by appointment. Purchased cell phone online, only curbside pick up. Picked up phone went in for help with activation. Was told by guy from phone department that We dont do that. Even though they have done it for me many times. Have Geek Squad tech support I pay $200 a year for. Was told by phone guy Geek Squad wont do it either. Will NEVER buy any more large ticket items from Best Buy again.

They are turning into such a disappointment. They used to be the Go-to place for stuff and now your lucky if someone answers the phone!

Quick. In and out. Customer service was top notch. Every time i come i get high quality help and patience. Even if im just window shopping.For example I came in once 3 times prior to buying a computer. Got lots of information and closed in on direction i was heading to buy one. With their help, I felt secure with my purchase.

The best part of this place is lower tax rate for electronics and very helpful staff;)

Was looking for tv I got all the info I needed. They staff is knowledgeable and knows their stuff. I wont shop any where else for tvs.

A basic electronic store for your gadgets, lol. Not too many places left for household electronic necessities, so, I appreciate Best Buy.

I picked up an online order for a client of mine. Very easy to do. Just wish the store opened earlier than 11:00am

John was fantastic at helping me find everything I need :)

I went in and they asked me what I needed. They found it quickly. I was in and out of there within 5 minutes. fast and friendly. Great service.

Very friendly staff lots of items on the shelves Love it

Always pleasant. Not too busy. Really like the digital price tags that identify open box prices as well

I dont know why anyone shops at best buy anymore. I went to Greenfield and the Racine store and had to do my own research before I went. I knew that they had the product in stock but the associate didnt. I remember going to Best Buy was the best place to get your information and get your research information. Sorry best buy ☹

Good place for electronics little pricey on some things. I dont like the fact that they dont Sanitize peoples hands when you come through the door. You dont know what people touch and people come into the store touching everything.

They actually had a screen protector for my wifes dinosaur iPhone 8. Woohoo.

Tried calling the store in racine wi for an estimate on a TV repair the location is not accepting calls so I tried calling the lake Zurich store and same thing this is ridiculous all because of coid

Had Just what I needed

Very helpful staff. Not stalking you like most places do. Got us checked out fast, with courtesy & a smile

Was in and out & customers service Was 💯 knowledgeable of what I was shopping for Party On 🥳BestBuy

Sales dude horrible but my geek squad guy Danny is awesome

Best Buy still has decent customer service and I like to buy certain things at a brick and mortar, that I I dont want shipped (like TVs and certain other appliances).

Usually has what I need and polite customer service

Severely poor customer service. Cashier was looking at Walmart ads on her cellphone while ringing up my purchase. Manager told cashier to take a break and she wants to get into disagreement while I’m reporting her lack of professionalism and enthusiasm from r sales.

I always get great advice. Clerk saved me $20 by retrieving a cheaper product in back storage.

Walked into the Apple store with a broken phone. Showed them the phone & we discussed my apple care. They told me I had to have an appointment, but since I bought the phone at Best Buy I could go there to get it taken care of. Made an appointment with Best Buy of Racine, which is an hour from my house because it’s the ONLY place that had an appointment. Drove all the way down & they refused to take it. Complete waste of my time....3 hours of my day AND all the gas money for driving. Communication between companies & what’s acceptable with things like this should be consistent across the board. I’d like to be reimbursed for my time & gas.

Best Buy has survived along time being slightly pricier than other electronic stores. I wasnt here for a purchase but here to return a black Friday on line laptop purchase that had issues. Beware of purchasing a deal.

Great service. Honest workers. Took all the time I needed to answer questions and help me.

Great customer service

Love tech places

🙌 i dont know what to say lolBut i had a good time

I always find something here. Good staff.

Good ppl working

We purchased a refrigerator on Friday and delivery was set up for Tuesday. We took everything out of the old one and when the 3rd party delivery people got there they said they didn’t know how to install it? We order a replacement water line that that had because the store said we needed a new one. They got back in there truck and left without a word. When I called the store 4 times then the geek squad 3 times and was hung up on then a spoke with a man named Devin extremely rude said it was our fault and refused to let me speak with a manager. Then transferred me to someone else to be told that I have to go in the store to reschedule the delivery. Even though I didn’t cancel it now we are being told that it will be Friday. This has been the absolute worse Customer Service experience and I will never go back again. These new refrigerators cost over $2200 and this is the kind of treatment you get. Just sorry not to mention the all the food that went bad and the time off of work. No follow up nothing. Horrible Customer Service especially from the Geek Squad call center Devin no empathy over talking me and blaming us for the new people with no experience then sent for the instal. Good luck if you go there.

Its a Best Buy pretty much like any other Best Buy. The staff was friendly, not pushy.

Selection is continually declining. Service you receive depends on who you get. Some are helpful and happy to do their job while others are just there to get paid.

Disappointed because they had such little stock of basic things..... guess Ill have to go online rather than shop locally!

Waleed s was a wonderful help to us and didn’t give up which was awesome 👏 thank you geek squad!!

Did curbside pickup. It was so simple easy, convenient and didnt have to wait long.

Shelves are pretty limited. Still lots of shoppers. Stimulus works.

Very good job keeping customers and staff safe. Wear a mask, observe distance, hand sanitizer available.

Stopped in at Best Buy Racine to Look at repair or replacement of a Faulty LG Oven, and the Store Manager (Nick S.) was condescending, rude and aggressively shouted at me with F-Bombs, threats and insults. I asked him to call the Police, an filed a report with Them. This is how Customer service is supposed to be?

Not one person acknowledged us when we were looking for a new stove. Went and bought one from a place that actually cared we were there. It is too bad because we had previously had such good service buying a new TV. However after this we wont be back.

Great job with products

Nice staff, they really listen to what you want.

Informed and informative staff. Helped us to get just what we needed.

I had to ask 3 seperate people for help. The person who finally helped me acted like I was a complete idiot for asking where something was.

Just wanna say, I am not tech savvy. however, that didnt matter to Demetrius at store #29. He was patient with me and got me what I needed. so Thanks!!!!

Nothing in stock. Had to order what I needed

Great service! Staff was very helpful and very quick assisting me to find an item I could not locate in the store! Thanks!

Always have what I need

Great help to get what is needed.

More sales staff then customers plenty of black friday cyber Monday left overs

Was looking to buy a refrigerator. Had money in pocket. Went to 2 places. Lots on sales floor zero in stock. Had no time for me. Went to Best Buy. 5 min nought the Refrigerator I wanted. From a smart sales person. Cost less. Woo hoo. Had it in my kitchen. 3 days. Dellivered.

I really like going there because the staff is trained, well informed and usually conscious of good customer service. Although lately (4-5 weeks) they have had a very low inventory.Having been home, like most of us during this time, I have been working on some projects, improving my internet transmission, installing smart devises, upgrading home electronics etc. Unfortunately most of the electronics I purchased I had to find at alternative sources because Best Buy did not have them and still do not have them in.It is disappointing. It makes you wonder of the state of Best Buy: are they wanting to close many of their walk- in stores and become more of an internet distribution site. Cutting their overhead and not having a well trained staff for personal service?

Nice place but in my opinion it is not the cheapest option.

Had I what I needed, in and out as usual.

In and out experience. They filled my online order in under 10 minutes. Very cheerful greeter at door and friendly cashier as well.

Great store

Went to buy a new home theater reciever which we did and got it in the mail but they had next to nothing in stock in that area

Never had a bad experience here, preorders and pickups are smooth and hassle free. No one has ever been rude to me atleast.

Good electronic

Quick in and out!

Nice store. We are visiting from Arizona and stopped in to buy a cordless chargeable vacuum cleaner for our fifth wheel. Got great service and found what we needed. Store was clean and well stocked and the employees were very nice and helpful. Thanks again Best Buy!

Terrible customer service

Went in knowing what I was going to buy, was helped, checked out and left within 10 minutes! Great business!

Had a breakdown with my online order due to some technical problems. But best buy corrected my order within minutes and I was on my way with what I came for. Great service!

Horrible experience!! Purchased an item for curbside pick up, product was not available in my local store so I waited 2 weeks for them item to arrive. Well today I’m supposed to pick it up and they tell me it was never processed and they did nothing with my order. They managed to keep my $1k but couldn’t manage sending my item. Call customer service they say oops my bad and telll me it will be another 2 weeks before I get my item and they have no way to send it faster. For a multi million dollar company I did it hard to believe they can’t do anything to get this item here faster then 2 weeks. Be very cautious with this company and don’t trust what the store employees tell you. Never again!!!!!

The service itself warrants a higher rating but, if youre buying anything over a hundred bucks plan to be there a while. It seems like they have to jump through hoops to work their computer and system. Always getting other employees and a manager or three to check you out.The thing that is the worst about Best Buy these days is that they dont have the Power they used to have with the manufacturers that they sell. This is the whole reason that I shop there. If they CANT get a manufacturer to sell them the items needed to repair what they sell then there is no longer a point to go there.

Tyara great customer service !!! fast and informative

Employeee assistance to customers is minimal here. Cant ever seem to find anyone to help with questions! Its like they run away once they see you coming.Appliance sales manager kept trying to sell me a different style fridge even though i specifically wanted counter depth. Also couldnt figure out how to order LP conversion kit for the stove. Told me to pick a black stainless microwave instead of reg stainless cuz thats all that was in stock.Gave up and went to Grand Appliance. Have to wait an extra 2wks and pay a bit more, but worth it in the end. Sorry best buy, you made it too hard for me to give you my money.

Our salesperson Mike, was very helpful with our purchase of our laptop.

Helpful staff but inventory seemed low

Bought a Sharp smart Roku tv it was reasonable priced. We also bough our computer and lap top from them.