I am so done with this location. You guys obviously have no care in the world for your customers. Not only did I find bugs in my drink ( Chocolate Almond Milk Shaken Espresso) once back in September, but today I was dumb enough to get the same drink at the same location again ( not thinking this is something that would be consistent) and I literally pulled bugs out of my mouth. As I looked more into the cup I found tons more floating.Both times when I attempted to call you guys the phone continued to ring and then eventually just disconnected.This Starbucks was once my favorite because of how friendly staff is (most of the time) but it is absolutely a problem when bugs are found in drinks from your location multiple times.You guys are clearly careless.

A Drive Thru experience... A busy Starbucks with a great patio out front. Made to order. Extra Hot is how I like it. Recommended.

I love my Starbucks drinks. Staff is always super friendly and my orders are always made good and served relatively quickly.

Passing through but everywhere I went said, mask required if not vaccinated. Then Starbucks, lobby closed and mask required by local mandate. Well, which is it? More importantly, for a billion dollar company with record profits, you cant keep a lobby open or clean?

Just stopped at the Starbucks on Green Bay Rd - out of lemonade. Went to the Starbucks on Hwy 20 - out of lemonade as well, and have discontinued items still on the drive through menu. Settled on the strawberry açaí refresher. What a waste of money! Nothing more than pink sugar water. Didn’t even bother to add the strawberries. Call me stupid for paying that much for nothing!

The only way to get through the day after only 4 hours of sleep the night before, due to a severe late night storm, is a venti flat white from Starbucks which contains 4 shots of espresso, customized with almond milk and 3 pumps each of classic and brown sugar syrups, in a big girl sippy cup.

Lexi that works at this Starbucks is an absolute doll! While I was waiting for my food and drink to be made in the drive-through we had such a good conversation about bumblebees😂 thank you for making my day way brighter Lexi!

Ordered a grande nitro swet cream coffee and a sausage and egg breakfast sandwich. When I walked in my sandwich was ready but my coffee wasnt. I had to wait for my coffee. It appeared my slip was misplaced snd it was taking care of right away. I will be back. Staff friendly and working so hard during morning rush.

Great drinks and have always received good communication anytime theyve run out of an item Ive ordered. My puppy is also satisfied with her first puppachino!

I love this place! I come here all the time. Kayla is the best.

Great service. Always nice and and cheerfull. Had a nice talk with the person at the window while waiting for my drinks. Drinks where very good as well and no mistakes made on the drinks. Usually always a long line and hard to find a parking spot but its worth it. Everyone working inside was wearing a mask.

Cinnamon dolce latte or the vanilla chai are my 2 favs. Plus their cheese danishes are phenomenal

Just comparing the store on Hwy20 to the one on Greenbay Rd and sad to say the service is so much more better on Greenbay Rd. the Starbucks on Hwy20 needs everybody to be retrained how to make the product with consistency and how to greet the customers... The one on Greenbay Rd. Keep up the good work and doing a great job... Thank You

Good place for coffee, its the average Starbucks.

Great customer service, but I ordered a drink with Java chips and a shot of espresso but did not receive either of them. I didn’t realize till I was already at work and could stop back in. I tried calling but just got a busy tone. The phone was pick up once but not answered and I could hear the workers in the background. Therefore my issue was not resolved.

Drive-thru was expeditious and accurate.Friendly service from the staff.

Love the drinks and food love the atmosphere great people very nice and polite people

I went through the drive through and asked for the biggest, coldest, most caffinated coffee beverage and a gorgeous young woman helped me get the most awesome iced coffee drink Ive ever had. A+

I love this Starbucks location. The staff is always friendly and helpful.

Definitely very rude. I have had better customer service at a ghetto McDonalds in the hood.

Let me have a large cup of water for free. Doesnt seem like much, but its wonderful to receive such a thing after a long day of work.

So I’m sixteen and kinda knew to the whole world of independence. So I ordered pickup at a different location (not knowing that I did) than drove to this location and waited like 15 mins before asking 🤦‍♀️. So then I finally ask and they tell me I never order from that location. But what made my day is that they made my order for my anyways. The were very nice to me through the whole situation. I will be going back to this location again because of the great service and the good quality service provided.

Terrible terrible drive through time. Took 20 mins to get through the line... ridiculous

There were no sanitary practices. A worker came from taking a break and started preparing my latte without washing his hands prior. There were no napkins available in the lobby I had to ask for some.

Never used to be much of a fan of their coffee, but something must have changed. I do enjoy it now, & their customer service is over the top. Love the variety & there always seems to be something new.

They have no idea how to make the drinks….. customer service was Theeeeeeee worst I have ever seen. Thus is my first review ever!!!!

I love starting my day with a carmel Frappuccino and smiles at the drive thru from friendly Starbucks employees

Drinking my Starbucks this morning when I felt something funny. Took it out of my mouth and it was a bug. Opened my cup and it’s full of dead bugs. Called the location and they apologized since this has been a problem they haven’t been able to fix. They have bugs and they knew it. Avoid Starbucks on Highway 20 in Racine.

I had great service here a month ago, but for the past 2 weeks this location has been closed.

Quick service

Great smiles at the drive thru!

Always fast service and kind baristas. Parking lot can get full but it’s worth finding a spot.

Always a friendly smile and hello. Very welcoming.

Absolutely love the staff!! Always makes me feel welcome. Drinks always taste great!

I love my bucks...the line is almost always long and the parking lot gets crazy. The wait is longer, but thats what happens when you customize a fabulous coffee!

Everyone was wearing face masks 😷, as required. Plastic barriers up between customers and baristas. Social distancing measures in place.[Definition of barista: a person who makes and serves coffee (such as espresso) to the public]

Amazing and friendly staff i go there quite often and i always feel welcome

Elizabeth, Kelsey and Skyler were AMAZING. These ladies were very pleasant and nice. I will definitely return to this location just because of their service.

They’ve always done a great job and are friendly. Extremely friendly during this recent pandemic and it’s much appreciated. It’s the small things these days.

This place is terrible! I highly suggest going somewhere else if you have health restrictions on dairy or whatever else!They messed up our drinks two times and on the second time, after making it very clear I cant have dairy due to difficult and serious health reasons, they gave me a cup of flavored milk!Its frustrating because I was being understanding that things happen and I was given attitude in return! And just the complete disrespect I got made me concerned my drink would be tampered with. But I definitely didnt think they would give me straight MILK after making it EXTREMELY clear i literally cant handle dairy! Its not like I just have a lactose issue, I swell up and get an allergic reaction that can leave me in pain for days, having to call out of work sometimes!

If I could give a 0 I would. My order was messed up not one time, two times but three times! Each time I was told I would have to get back in line and repay. I understand that this time is hard for everyone but if a customer is paying for an order and the order is not correct it should be fixed without having to repay. Each day it was wrong I called with rings for two minutes and then a hung up with no answer. I am very disappointed in this Starbucks. Never had any problems with the one on Durand Ave.

Love it

Im going to debug the bug comments here. True Starbucks regulars, who frequent this location - know that is false information. The manager of this location is kind and generous. He really is a nice guy and I dont even know him personally, so I can only imagine how nice he is outside of his job. The staff is always sweet and pleasant and I am picky when it comes to customer service, since I work in that field as well. All of my co-workers frequent this location and we have had nothing but great drinks and service. We will continue to support them.

It was better than burger king

Honestly not hard to follow what I want when I clearly say light cream in my cold brew than when you try to hand me it and ask oh you only want white chocolate syrup. 🤦‍♀️ I said light cream and clearly said it’s to light. Hire people that listen not happy

My order was made exactly like I hoped. The people who work there are nice and helpful.

Refreshers are great and keep my energy levels up!!

My wife and daughter love this place Im always going here for them

Love the Chai!

The staff is amazing!! So personable and professional!!

Background music is kind of loud, as if its playing for the entertainment of the baristas. Bar-height chairs are not very comfortable if youre not a young hipster, but the coffee is consistent and its still a decent place to hang out with friends.

Have a Medicine Ball tea during these times. It will make you feel a little better despite what is happening around us.

Staff are always friendly. My order is always correct. It can sometimes get very busy, but I am served in a decent amount of time regardless. This is my favorite Starbucks to go to around here!

The staff at this location is always extremely helpful and friendly. I have diet restrictions and the barista helped me navigate the menu, as I watched for allergens. She helped me find the most delightful new beverage for my personal selections. It was, as always, another very pleasant visit!

Went to Starbucks the other day. Woke up happy, excited to get my coffee. When I was handed my coffee the worker gave me a disgusting look. I get that some of the employees don’t like their job, but you still have to provide good customer service to each and every customer you serve. Leave your attitude at the door.Sorry this was meant for a different Starbucks

I usually get pretty good service. My order has been mixed up a couple times but very rarely compared to how often I go. Coffee is good and the wait is short. Theres two employees who always look like they hate their job but thats typical. Overall decent place

Normally I love going to this Starbucks, great service and kind people. Today when i went through the drive through, my order got messed up and the barista thought I ordered a large instead of a medium. when I tried to tell her at the window I wanted the medium size she tried to charge me full price for the drink size I didn’t even order, and then she scoffed in my face and said “are you kidding me??” When $3 of my money was in quarters... After I got my drink I apologized to the blonde haired lady again for the misunderstanding and she shut the window in my face without saying a word... talk about bad service

Always a positive experience theyre always accurate in their order that they take. Very fast and I always enjoy going there for my fuel to get moving in a day I always order green tea matcha Latte iced with whole milk.

I come here almost every single day. At least twice a week my drink order is screwed up with the wrong milk or gets whipped cream put on it. I order the same two drinks every time I come here. I understand that it gets busy and things get hectic, but it happens far too often for it to feel like it happens just on accident.

Very friendly service. Visiting from out of town. We needed strong coffee in the morning. Starbucks did not fail us.

Im not much of a coffee drinker. So three is good from me. She made one of our drinks the wrong size, but she did make another one for us. They ran out of whip cream ☹️

The place was hard to get to. The parking lot was tight. Once I got there is was very nice.

The thought in this place was nice to see and very friendly staff

Clean friendly

Too expensive. The CEO said publically he doesnt want normal straight people to come there. I wouldnt patronize a place like that.

Service is excellent and the baristas are friendly.

Alex is the best barista at Starbucks on Washington avenue. Shes always on a positive mood and a smile on her face. In general the whole crew is awesome.

I must say this Starbucks has the best manager out of all the Starbucks in Wisconsin I believe the gentlemans name is Darnell King he always goes out of your way to help you out and is very kind and I always make sure he knows your name when you walk in

Staff and service are good but hard to get any work done with 80 flies flying around the place.

Service and atmosphere was great however I am personally responsible for the demise of 3 wasps and 6 flies in my short visit.

Always great coffee. Great place to sit and have a conversation.

Quick and easy. Highest quality coffee and extremely friendly staff

Barista made my keto Breve excellent!!!!

Its a Starbucks, just like any other. This one had a serious fly problem for some reason. The seating is not great for private discussions.

I have had great coffee but not from here. the refreshers are good but Id try local coffee places if i were you.

Great service, fastest drive through ive been through. patience is a virtue not getting bent outta shape because some one put 1 to many creams in my coffee, which would never happen because i drink it black. And it puts hair on your chest.

Strong Espresso, for Racine.

Starbucks was very busy, it was a BOGO day. The barista still took time to provide excellent service.

Nice workers but a little slow. Went inside to avoid drive thru. Originally asked for an iced Earl grey latte and they looked at us like we were aliens lol. Said they only serve those teas hot. Not as quiet as others if youre looking for that due to size and proximity to other patrons. Good over all.

Its Starbucks! Coffee, espresso, teas and so much more! Yummy.

I expect to have to wait in the drive-thru line for awhile on a Sat morning. I try to make it easier and order on the app so its ready when I get to the speaker. What I dont expect is my order to either be incomplete or wrong, then have to deal with the person at the window being rude. I ordered a coffee, grilled cheese and a coffee cake. All I got was my coffee, she said they sold out of the other two. My order was paid for on the app. I asked if I would be credited back the difference and she said oh ok yeah then she asked for my card back? Then asked for me to pull up the app. She scanned it then asked for it back again urghh ok and I still had to wait for the coffee. Her attitude was not what I am use to at Starbucks.

Always very very nice to come into the store as the employees all ways treat you well!!!! And there always smiling

Finding it was a challenge and the parking lot was tight. Once I got in all was good

Good drinks, terrific baristas, clean stores and quick accurate service.

My favorite place to start my day

Employees are super nice and the food/drinks are amazing. Ill always be a Starbucks supporter.

Constantly gets the order wrong to the point where Im no longer buying Starbucks. From the baristas arguing with you to well I heard you say xyz. Ill no longer be wasting money having to circle around in your drive thru to get the drink corrected.

Always a great environment when I grab a cup of coffee. The people there are great and its my ideal spot to go.

Drive thru was slow, but it could have been the people ahead of me. The service was friendly and the drinks were good as always.

When i went in this morning the drive up was very long so i went inside i ordered an iced coffee sweet with cream 2 other people came in ordered and received their coffee before i was given my order and the line outside was completely gone too i had to repeat my order to the person behind the counter 2 times what poor service i will not go back to this place again

Always friendly and always get right order!

Excellent service. Quite busy and pricey but almost always worth it.

Your drive through Customers need to be aware of cars parked in the handicap parking places adjacent to your business. They should allow cars to exit and not block them in while they wait to place an order.

Had the caramel crush and was very good

Paxton rocks, customer service that starts my day just right!

They were nice and pleasant to me and welcoming

They have bugs in their coffee and in their store

Love the friendly staff here, always worth going in.

Many people have recently been complaining about a bug issue in the coffee. Wouldnt recommend till the issue is fixed

Always able to get work done with coffee and good light food.