I give sales and service 5 stars!Robbie in sales was just the salesperson you hope to work with. He genuinely works with you and gets to know you without feeling pushy. He will do his absolute best to get you the best deal and make sure it’s exactly what you’re looking for.I’ve also worked with the gentleman in service and you can’t go wrong with who you work with. They are all amazing and do a great job at communicating.
This was by far the BEST experience I have ever had buying a car. Eric White was simply amazing! Very friendly, knowledgeable and accommodating. We did not feel pressured at all to buy something we didnt want. Shervin in the finance section was awesome as well. If you are looking for a dealership that actually cares about their customers and provides an amazing experience I HIGHLY RECCOMEND this place. Ask for Eric White and you wont be disappointed!
Just got my new For Bronco after 18 months of waiting. Robbie helped me along the entire process: from the initial order to having to make changes due to supply issues. The best part was that everything was in order when I came to pick it up. 15 minutes and I was good to go.
In this very difficult market for both buyers and dealerships Santa Margarita Ford showed they are above the cut in every way. It was a lengthy drive for me so initiating the deal remotely was required. I received a level of service far above any local dealership I could visit or call and visit. Michal was my rep and was outstanding with his patience and help. Seriously the best service I could ask for from the entire team there.
By far the absolute best car buying experience ever! Nick Troy is the best salesman I have ever had the opportunity to work with. So good in fact, that we will be back in March to buy another car! Thank you Nick!! I always said that I disliked Ford but you have converted me!!
This is what I wish all car dealerships were like. We bought a great little used car, the price was exactly as advertised, no pressure at all, no weird fees or accessory mark-ups, and Nick & Shervin were truly helpful and accommodating! This was maybe the 10th dealership we visited in the past month, and the only one Id care to go back to in the future. Thanks guys!
Always the best customer service, no cold sales pressure. They are only there to help and always easy going friendly and professional. I own a lemon certified but I love the car and they keep taking care of it. Even wash it before I pick it up. They are the only reason Im keeping the car. I will trade it in there when Im ready. Used, new they just take care of you.
Purchasing our new vehicle with them was fast, easy and they were so friendly. They were there to help every step the way. Nick was and AWESOME salesman. Thank you! I love my new truck!!!!
5 Star Service at a 5 Star Dealership! We purchased our third vehicle from Rancho Santa Margarita Ford and could not be happier. They made the process easy and our salesman, Robbie was great to work with as always. Would not think of going anywhere else for our next Ford.
Hands down the BEST dealership I’ve ever been to. The staff made buying a new car stress-free and super fast! Everyone was very knowledgeable and customer service was outstanding! Shout out to Robbie (the manager) who helped us every step of the way. If you’re looking to purchase a car- Robbie is your man!
Arvin. our sales representative is very polite and very courteous gentleman. He has made our car d very pleasant and at ease the time our family were there. Thank you for his honest service, I truly appreciated for his time. We definitely will be back for another pick up our Mavericks when is ready for delivery.
My new Mustang Mach-E arrived this weekend and the transaction was very smooth. I was surprised at getting a trade-in value above what I was expecting! Mathew our salesman was very friendly and helpful!
We recently purchased our second car from Santa Margarita Ford. Both of our experiences have been very pleasant. Our salesperson that handled our purchase was Mathew Dobyn. I can’t say enough good things about Mathew. He has gone above and beyond to make our deal go smoothly and went out of his way to take good care of our needs, even after the deal was complete. I will definitely buy from this dealership in the future even though it is quite a drive since we live in Palm Springs….. we’ll worth the time to drive!
I have an escape and an edge that I get serviced at Santa Margarita Ford. Miguel is always very helpful and does a great job in pointing out what the car needs and getting it back to us in a timely manner. Thanks Miguel
The two gentlemen I worked with were amazing. Mathew and Brandon took great care of me. I highly recommend Santa Margarita Ford
Had a terrific experience yesterday buying a new 2021 Ford Explorer at Santa Margarita Ford. The entire staff was friendly & accommodating. Meehow was my sales consultant. He was extremely courteous & professional creating a very pleasant experience. I cant say enough good things about this dealership.
Duane and the team do a great job and always go above and beyond. Excellent service, even better people. Highly recommend.
Santa Margarita Ford has been my choice for service on my Explorer since moving to Mission Viejo 4 years ago. They have always immediately respond to all my needs and are quick to get repairs/services done in a timely fashion. Their service department is always happy to assist you in a professional manner.
Ive been bringing my trucks to SMF for service for 17 years. I bought my last truck there 12.5 years ago and was given a great deal on a custom ordered truck. I just took delivery on my new truck that I ordered before the chip shortage. They agreed to a very favorable deal for me when I ordered it and honored that deal when it finally came in even in light of the very different situation surrounding new car availability. Duane in service and Robbie in sales are top notch.
They do a very good job maintaining my 3 Ford cars. Have had a 12 year relationship with them and happy for the most part. A couple of sticky issues over the years but they ended up taking care of them. Overall happy!
Had a great experience at Santa Margarita Ford! Robbie was a very knowledgeable salesman that treated us great without the high pressure sales. This is the 3rd car we have purchased from SM Ford and will definitely be back for a 4th when the time comes.
Miguel was awesome! He solved the problem, made sure I was kept informed of any progress, and helped me navigate my extended warranty. This dealership has never disappointed me. Everyone has always been honest and helpful. Thanks again Miguel!
Had a great experience here. Working with Shervin made everything so easy. Got exactly what I wanted for a reasonable price and had one of the easiest and best car buying experiences I have ever had. Would recommend, 10/10
They were very efficient with dealing with my service request. The person that initially assisted me was not my service rep but another rep. It seemed to me that they try and help out one another to deliver the highest quality of service. My service request was handled quickly and I was able to enjoy my day. Thank you
Ive dealt with this dealership a number of times now, for service and purchased two vehicles. Before meeting Santa Margarita Ford I hated Stealerships, I avoided them and even paid more at times from 3rd party services so i didnt have to go in and play games all day. These guys made my last two cars easy and reasonable to buy. The service team was actually honest the times i dealt with them as well.
I just picked up my truck from service. I was not greeted by anybody in the service department. I also had to wait 30 minutes for them to retrieve it. Without my knowing, they were washing it and neglected to dry it completely. When it finally pulled up, the runner exited the vehicle without acknowledging me, left the door open, the engine running and walked away. Wow!
Fantastic Service. I have had my 1012 F150 Lariat serviced there since new and this last service at 157,000 miles made t run like new again. These vehicles today are very sophisticated and require genuine Ford trained mechanics and techs, it does make a difference.
Great dealership. Took excellent care of my wife and daughter for their cars. Highly recommended dealership
Once again, great service! Thanks for the accurate estimate and the on-time follow through!
Great Service - Great Service Advisors - Professional, knowledgeable and personable. Pricing is same as other Ford dealerships - so this one wins on performance and personnel.
Friendly Environment, Eric was very service oriented. The sales mgr. got to the point of the deal fast. Accommodating when he could be. All in all a good experience! I would recommend friends and family to the dealership
Great experience in acquiring a new 2021 Ford Ranger. Pretty much the whole process was done online and once I made a decision I test drove the vehicle and signed all the paperwork and drove off in a new Ford Ranger in 30 minutes.
The sales manager was very nice and NOT pushy
Great job getting me my truck .... F 250 Superduty ... Following threw with the deal from beginning to end with care and that professional touch !!
Had a very pleasant experience purchasing a car from Arvin at Santa Margarita Ford. Would highly recommend shopping for your next vehicle here.
It was as good a car buying experience as one can have. Robbie and his sales team were not pushy and presented the facts fast and efficiently. I would definitely recommend Santa Margarita Ford to my family and friends. I will be reaching out to Robbie for my next Ford purchase. Thanks Robbie!
This dealerships service department is exceptional. They deliver quality work, they keep you well informed.
The rsm service dept took care of my 2013 water pump issue in good time and as quoted. It was tough job due to the design, and overall I feel the price was fair and the service good
I absolutely love Santa Margarita Ford and would recommend to anyone.A little over a year ago I came to this dealership to look for a car that would provide a bit more space, since my kids are involved in sports we really needed more leg room, and truck space.Before I came here, I always had very painful experiences with dealerships. I’d get haggled, feel pressured, pushed to make a deal and made to feel as though that was the only deal I’d be able to get, etc. BUT when I came to SM Ford, the experience was quite the opposite.I’ve always been told to never ever go alone to a dealership because I’ll get a bad deal...and they may be true for some places but not here. I walked onto that lot with my 2 kids in tow, and we were not pushed, or pressured at all from the moment we arrived. I was listened to, treated with respect and patience. The people I worked with related to me, treated me with fairness and worked hard to ensure that I drove off with a great experience and with the perfect car.I can honestly say, I don’t think I ever want to go anywhere else. I’ll be directing all my friends and family there, and be going back if I ever want to get another vehicle! Oh—their service department is great as well!
I’ve tried a couple Ford dealerships in the area and this is the best by far. Highly recommend
I always get awesome service from Miguel. He keeps me informed throughout the entire process. From drop off to pick hp. Thank you Miguel.
Me and my husband had an amazing car buying experience here! Blake helped us find the perfect car. We definitely recommend working with him! He made the whole process so seamless and stress free. RC in finance also did a great job processing the paperwork and was really patient throughout the transaction!
Unbelievable service and complete satisfaction! Do not shop ANYWHERE else for your next Ford. Inventory is strong even when other dealers are struggling, and the attention you will receive is second to none. Thank you Santa Margarita Ford for making my childhood dream come true with the purchase of my Mach 1!
Dropped off my car this morning at 7:40 they just drove it to my house to drop it off it’s 3 o’clock they did a full synthetic oil change and 100,000 mile tuneup including Throttlebody cleaning fuel injection flush coolant flush upper intake manifold gasket replacement spark plugs coil boots etc. I didn’t even have to get out of my car when I dropped it off someone ran out grab my information asked if I needed a ride home and when I told him I couldn’t pick it up because my wife was working they sent someone to drive the car back, With another employee in a different car following. Handed me my receipt my keys, and thanked me for my business. In all my years of owning mustangs never had a service so efficient and quick and easy
Great customer service, Blake Williamson was awesome! Dave Franco, Finance Manager got me in and out. I will purchase from Santa Margarita Ford. Well done Team SM Ford!!! Thank you!
I had a very positive experience. They follow up, as good sales people do, but they dont keep pressing you so I didnt feel pressure. They led with good terms, rather than a quote high, watch them buy mentality, and I felt good about the terms I agreed to. They gave me space to look at and consider different options, rather than direct me in any way. Everyone was courteous and responsive. Getting in and out with my new car was stress-free and didnt take a ton of time. I would definitely recommend this dealership to friends and family.
The tough part was deciding which make and model of pickup I wanted to buy. Once I landed on a Ford Raptor, choosing the dealership was easy! I have heard so many great things about Santa Margarita Ford over the last 20+ years that I knew this was the only place to go.Sales manager Jason Saling, Finance Manager Dave Franco and Sales Rep Skye Saab treated me like a king, were very efficient, friendly, knowledgeable and professional every step of the way. The team that the Graham family has assembled here is so impressive. In the high-turnover auto dealer industry, people come to work at Santa Margarita Ford and stay! Most I met have been with the store 10 to 30 years! Impressive! That means the same person will be there to help you throughout your ownership experience!
Got a great deal on a car. Enjoyed the experience and the salesmen was very helpful.
We have been going to Santa Margarita Ford for years! That is because we have always received exceptional service from all of their employees. However, I must give a special shout out to customer rep, Miguel, who has gone above and beyond for me on many occasions. He always keeps me updated on the status of my car, recalls and my extended warranty. Best yet, he always does it with a smile! Thank you Miguel as well as the rest of the team at SMF!
Wonderful experience! From beginning to end, the service provided was top notch with very attentive and caring employees, going above and beyond to ensure my car needs were properly adhered to. My service advisor Miguel, took the time to update me frequently, and went so far as to have my car washed and vacuumed so it was looking brand new upon pick up! Will definitely return here time and time again for all my car needs!
I am extremely disappointed in the service department at this dealership. I had an appointment and upon my arrival, I had to wait 15 minutes for someone to speak to me. Once they did, the person that helped me was completely unhelpful. He insisted on having my oil changed when that was NOT the reason I took my car in. Once I explained the reason for my visit, the tech proceeds to tell me that I would have to leave my car for a day or more to have it looked at. LOOKED at! Not to repair a problem once it was found but only to be looked at. When I asked why, he explained that they had a lot of cars to work on. I then ask what the point is of scheduling an appointment and he started to try to spin some story and I just left. So in essence, all they did was waste my time. I drove from Laguna Niguel, took time off work and was fed nothing but nonsense. I should mention that my other vehicle is a BMW and the difference in service is unbelievable. Hey, service manager, why dont you to one of their dealerships and learn a thing or two about how to treat your clients.
They called and set up my service appointment. Once there, the made it super easy and very professional. This is how customers should be appreciated and dealt with. They are my dealership from now on.
Purchased a vehicle with excellent customer service from Blake & RC. Blake made the purchase as stress free as possible & answered questions in a timely fashion. RC made the financial part of the purchase as pleasant as possible. Thank you everyone at Santa Margarita Ford.7/17/21 Update: This past week I received exceptional and above & beyond customer service from Miguel, Asst Service Mgr & Brandyl. Thank you so very much.
I had my first service on my Ford Escape 2020. My service rep is Duane Litz. He got my car in right away and it was done under the estimated time. When I picked my car up it was washed and cleaned and looks brand new. Also I was having some issues on how to work some of the features on the car. So one of the reps name George sat in the car with me explained everything. The next day I had an issue with the hood on my car with some marks that were not their fault but mine. I took my car in and talk to George and he brought Duane out to my car and within minutes they had it buffed out and I was on my way. The service there is outstanding and I’m very happy with it. I would certainly buy another car and recommend Rancho Santa Margarita Ford. Kelly 🚗💨
Friendly staff that is dedicated to the customer experience. every time I take my Expedition in for service I am never disappointment. Thanks Duane and Miguel. You guys rock!
Outstanding service. Extremely professional and friendly.
I am over the moon with my positive service experience!
Everyone needs to know that Sal is the best service person that I have experienced for many years. He is very direct to the point and does not give you run around about anything! He is absolutely one of the best employees that RSM Ford have and he deserves a raise or a promotion! Thank you again Sal for everything that you do. You add value to that dealership!
As always. Amazing Customer Service by the Service Department. Miguel is always above and Beyond.
Who here has bought a vehicle and spent hours waiting... negotiating... buying accessories... having your kids whine they are hungry. Been there... and I can tell you working with Robbie Moore the experience was far from the one described. If you want to deal with a straight shooter... no nonsense... he got my paperwork to me... I did it almost all online. When I got to the dealer he already had the truck washed, waiting out front... I even bought the truck and relied on his description and FaceTime video. His description was perfect and the truck was BETTER than he had described. If you want a new experience with a car dealership... give Robbie a call at Santa Margarita Ford. I was done in 30 min and had the keys to my new car!
Had a terrific experience. Freddy was my service advisor, and he would always keep me in the loop by contacting me on the phone. Went previously to a Ford dealership in Tustin, these guys are way more professional and courteous. No issues, my new go to Ford dealer.
Best Dealership I have purchased a vehicle from. Strait shooters, no games, no gimmicks, no added dealer markup or added accessories to raise the price. Number 1 Ford Dealership in So California!
We had such an amazing experience at RSM Ford. Robbie and Jeremy were great and friendly. Would highly recommend.
The employees were super friendly and helpful. The only issue I had was that I had to wait an hour and a half just to get my car battery tested and to put a new battery in, and no one updated me on the progress of my car until I went up and asked them. I understand car dealerships can be really busy in their service department, it just would’ve been nice to know the time frame a head of time. They did give me a complimentary car wash, so that was great.
Fast and friendly service, glad Santa Margarita Ford is taking care of my Fords! Thanks again Fredy
Majority of purchase was done online. Less than 2 hours in the dealership to pick-up. Original purchase price quoted, payment amount, and trade-in offer didnt change 1 penny! Friendly staff, clean and modern dealership. I drove almost 60 miles from Los Angeles to Rancho Santa Margarita Ford to purchase my vehicle. Due to the industry-wide shortage of vehicles, dealerships are marking-up MSRPs and charging for dealer installed add-ons. RSMF only had a minimal mark-up and no add-ons!For an example, I wrote Huntington Beach Ford regarding basically the same truck and was quoted a $10,000 markup and had some add-ons to put it $12,000 above MSRP!I drove to Citrus Ford in Ontario and it was a waste of time! They upped their price once I arrived, said there was no rebate (B.S. it was on Fords website), and marked the vehicle up for security devices and door edging. Plus they lowballed my trade by $3,000 !I would recommend RSMF not just for pricing and online sales, but for their integrity. Also the fact that the dealership Backs the Blue!
This was the best car buying experience I’ve ever had! Shervin was a pleasure to work with! A day prior we had attempted to purchase a vehicle at another dealership, the process was horrible and definitely felt like we were getting swindled. Luckily we walked away and 12 hours later found the exact same vehicle at Santa Margarita Ford. Shervin responded within minutes of my inquiry and did everything he could to ensure we were getting what we wanted. He made the process easy, even while dealing with my husband who can be a little overwhelming at times. The process was very transparent and seamless. Thank you Shervin for making it happen! I will definitely recommend you and your team to anyone in the market for a Ford vehicle!!!
Came in to look at their selection of used F150s and was pleased with the selection they had. Shervin helped me out tremendously and they even took care of an issue on the truck I purchased at their cost. The process to purchase was very easy and I found exactly what I was looking for. Thank you Santa Margarita Ford for helping me out with my purchase. I will send family or friends here for sure.
Using Uber as a shuttle replacement was less thannusefull. Otherwise the experience in the RSM Ford Service Department was excellent
Perhaps the easiest transaction I’ve ever had. Jeremy was super helpful, answering all and any questions. Not at all pushy. A great experience from start to finish.
I drive past other Ford dealers to get my Fords serviced at Rancho Santa Margita Ford.
Brought my 2016 Explorer in for servicing for a second time to RSM Ford. My vehicle was overheating on a recent trip to Arizona and it was discovered a grill shutter and motor were bad, causing a restriction to the airflow. My Service Tech Sal Preciado called and advised the part was not covered under my premium Ford Extended Warrantee Plan. Not satisfied with Fords response, I contacted the Prior Approval Dept of Ford and pleaded my case.Ford advised the part may be considered Potentially Covered but needed the Service Tech to make contact and provide added details. I reached out to Sal and let him know Fords response. Sal spent nearly an hour on the phone with Ford and was able to get the part covered under warrantee! Talk about going above and beyond to ensure a positive customer experience!My sincerest gratitude goes out to Sal and RSM Ford. If you are searching for a upstanding dealership to get your Ford serviced at, look no further than RSM Ford and give Sal a call!
Showed up for appointment to drive the MachE. Acted like they never heard of me. Car not available to drive. Tried to blame the mixup on me. Awful customer experience. Made me wonder how Ford expects to compete against Tesla which I did test drive earlier the same day.
Robbie Moore and Dave Franco were great! Couldnt be happier with my dealership experience.Both Robbie and Dave went out of their way to make sure we were happy.
Our service manager, Miguel Aparicio is always incredible. He is very personable, up-beat, knowledgable, professional, and keeps us well in the loop through every step of the process. We have a service warranty on our Ford Flex and Miguel helps us to make sure we get every bit of value out of it that we need.
What a great experience we had yesterday at Santa Margarita Ford! All the people we worked with were professionals who know the products and made the decision to lease (as opposed to buying) easy and fun. We came after we struck out at Carmax (too many people, too few cars) we left Carmax drained and frustrated, got back in our car, and started looking online for the car we really wanted (we were thinking a recent model Ford Edge) anyway, we found a listing on the SMF website that interested us - we went there, and were very glad we did. Our sales consultant Matt knew his stuff...it turned out they had several Edges in stock we liked, we got to test drive all of them - and we ended up LEASING a brand new 2020 Edge ST (absolutely beautiful) - and the numbers worked out better for us than BUYING a 2017 or 2018 Edge! By the way, there is another Ford dealership (I wont drop the name) close by this one - and they are marking up their new cars 3000 to 5000K OVER THE LIST PRICE right now due to the scarcity of new 2021 cars (an issue related to covid?) anyway, Im happy to say, this dealership is NOT participating in this reprehensible practice. This place is kind of a small, more intimate place than some other Ford dealers weve been to - its kinda got a Mom and Pop vibe. All the guys we worked with were super nice, and patient as I ask ALOT of questions...Anyway, if youre in the market for a new or used car, give these guys a chance. We couldnt be happier! Thank you, Santa Margarita Ford!
The staff took great care of my wife and I. So much so I went to the fleet department after i signed for my new car and started the process to buy 3 vehicles for my work. Big THANK YOU to Skye and Robbie!
I have always had a positive experience at Santa Margarita Ford, from purchase of my car to the service department.
I ended up talking with Dan Hernandez about the best deals on the used lot. Then before I made it across the sales floor, there was a seemless handoff to Brandon. I felt like the most important guy in the store and Brandon basically sold me a car without selling me on a car. I NEVER buy a car on the first visit to a dealership, but somehow I did this time, with zero buyers remorse. That sale would have normally not happened on that night. Big ups to Dan and ESPECIALLY Brandon.
I worked with Robbie Moore. He made my car buying experience very easy. He is pleasant and knowledgeable. Dave at finance was also quick, knowledgeable and courteous. This was the second car I bought from them. A big thanks to Santa Margarita Ford.
Always efficient service. I bought my car here. I make an early appointment and they finish in an hour and a half while I wait. Been doing this for 5 years.2021-bought a used car from Shift and Sirius XM wouldnt connect. Took it in and they diagnosed with no charge. Now to get Shift to take care of the $1,000 repair which they seem to be on top of.
Just want to say it was first class service from the point I arrived till I left. I had to tell a friend once I got home, it was that great can’t wait to come service my truck again. Wow great job everyone!!!
Just purchased an expedition from sm ford and am very delighted. Michael, the new guy from chicago helped my wife and I out and we appreciate him very much, as well as the rest of the team. I literally locked all three keys in the car within 2 hours of buying the car trying to set up a new code for the keyless entry and calls right before closing on Sunday and R.C. was able to run the VIN and get the stock code. I literally just waxed my beautiful new car, I was three beers deep and the car was parked half in and out of my garage... So I appreciate the help and the new car, and the trade in, and the service department for help on my other fords.
5 Star Experience with Cory Sweeney at Santa Margarita Ford. He made the process a breeze, which is not always the case when buying a car. His communication was spot on, making sure to keep us updated with texts and calls. He explained the entire process. Zero surprises. The inventory was great, the show room and waiting rooms are giant and very clean. Very friendly team, from finance to manager Jason. 5 Star experience. Would highly recommend.
Rc in finance was very nice and so easy to work with, ended up giving me a better interest rate and payment than we expected! Highly recommended
We bought a second vehicle from this dealership because they have always taken such great care of our family. The service department is excellent. The sales dept is friendly and helpful but never pushy. We absolutely LOVE working with Robbie. He is retired military, really knows the vehicles and is willing to do whatever it takes to make sure the customers get the vehicle they need regardless of whether they go thru him or another dealership. We plan to purchase a third vehicle from him soon. He treats us like family everytime he sees us at the dealership dropping off our vehicle for schedule service.
I had a good experience at Santa Margarita Ford. I stumbled upon the exact truck I was looking for online, it was at this dealer. I called and was put in-touch with a very friendly salesman who owned the same truck himself, named Drazen. I worked out a time to come down and check out the truck. When I showed up, they had parked the exact truck at the main entrance of the building and it had already been detailed inside and out. I got a very good vibe from Drazen, and the dealership as a whole. The deal on the truck was fair, we were in and out very quickly. My wife and I are very happy with our truck, and our entire experience with Santa Margarita Ford. Thanks again Drazen!
As always, my service was great. They really take care of you here!
A very nice place to do business with. Careful attention to customer needs. A very good service department. Miguel Apreciado has maintained great communication in regards to the serviced vehicle.
Service dept not very good.
Shervin was very helpful with the process. I live in the South bay San diego. Found the Car I wanted online did everything over the phone drove up signed all those papers🥺. Jumped on the 5 south enjoyed the ride home in my new car!
Friendly, Fair, FastSanta Margarita Ford was the best car buying experience my wife and I have ever had. Thank you
Sal Preciado was very easy to work with and did all he could to make sure my vehicle was serviced properly, for the least amount, and done on time!!
Duane Lutz was very helpful as always. He appeared to be training a new employee and that person was very helpful as well. I had a last minute addition to my service and they arranged to have it completed promptly. We have been customers here since 2001 I believe.
Duane and Jonathan are an absolute awesome team!
Manager Robbie Moore tells you like it is. Straight forward and honest and bottom line. He made the experience enjoyable. Im customer that will be back. Thank you.