When they were doing my oil change hey noticed I had a leak that needed repair. hey called me and explained all costs associated with the repair and when my car would be ready. They complete the work that day, as promised and the cost was as they estimated. They were professional and did great work. I will definitely be using them as my regular mechanics!
Ive been using Auto Pro for several years. My latest experience with them for the oil change has been consistent with the service I have come to expect from them. Each time I have been their, the people were courteous, knowledgeable of my car, and my needs; performed the required work in a professional manner, and kept me informed of any unexpected problems they might discover. A quality operation at competitive prices. Highly recommend.
Blew a tire out in my wife’s car right up the road. Very professional, and courteous. If you are looking for a top notch repair shop in the Reading area, this is your place! 10/10
If you’re looking for a new repair shop these guys are it. I found them when my old car ended up needing a transmission after my dash board lit up like a Christmas tree. Their communication was took notch during the repair process. Since then I’ve taken our other car there for routine service and new tires. The entire staff at Auto Pro are top shelf. Extremely friendly and honest. Five stars across the board.
Fast, courteous service. The mission was basic, (reattaching a partially disconnected engine cover, as a new cover was not needed), but they didnt make more of it than they needed to. In and out quickly, and I was treated like a return customer, not a new one whom they had no concern for. This bodes well for their ability to handle more involvedchallenges.
Went in for oil change, 2 bulbs including turn signal, and intermittent start problem. Long story short, they padded the bill, didnt replace the turn signal though they assured me they did, and misled be about my starter problem. Im left with a still unsafe vehicle and having to lose another day to service elsewhere. Offered compensation was $16 for a bulb they did not replace. Beware of condescension toward females and bill padding and work not done. : (
Came in for inspection. I was told I needed new front barakes. I was Quoted $250 for front brakes, when I went home to change them, (wich only took about 20 min. total and parts cost $37). The old pads were not as bad as I was told (should not have failed.)Seems dishonest to me.
Also had state inspections performed. Had an appointment, arrived on time and waited while car was serviced. In and out in about an hour. Ive been using Auto Pro for over 10 years and will do so for another 10 or more.
Auto pro is awesome, they help every step of the way and won’t preform the work until you give the ok, they call you often with updates, Brandon and Alex are easy to work with, would recommend auto pro to anyone
Great place and very helpful checked my oil for a long trip home very professional
This place is great.I would drive by it almost daily, as its close to my home.As a rule; I can fix most things in my garage but have found that life demands more time than it used to. This made me wary of mechanic shops for some reason.I was tired of my wife reminding me that her check engine light was on after clearing it several times and replacing all all O2 sensors and I didnt have time to deal with 10yo exhaust studs/bolts. Mervines actually turned it down out of concern of complexity (not faulting him, just painting the full picture)Brandon at Auto Pro was happy to handler it. He and his team take a very well balanced approach to diagnosing issues. They dont just throw parts at problems but dont get into analysis paralysis either. As a mechanically inclined person I obviously love all of the updates I get. The Jeep came out, runs good, no light happy wife!This inclined me to take my SAAB TX to have the rear diff replaced (wasnt doing any good in the factory package on my work bench...) and suspension overhauled (got air to pick it up so I dont plow snow). They handled that mess of work with grace and ingenuity.I wont be taking my vehicles anywhere else.
Went for an inspection, was told I needed an ungodly amount of work for $1600 and change. Went else where and passed inspection no work needed. What a joke
Went in to have oil check, was checked right away and oil was filled up
You are treated like family. Every repair that needs to be done is explained to you. No repair is completed without you approval.They go over in detail everything that needs to be done.If your repairs are more than you anticipated they offer financing to assist with payment. If you car will be in the shop for a few days they offer a loner vehicle. They offer drop off and pick up.I will certainly recommend Auto Pro to my family and friends. And I will continue to have my car serviced at Auto Pro.Ready assured that your vehicle is in good hands when serviced at Auto Pro.
They are honest and efficient, courteous and professional. And, reasonably priced.
John & his family. Have always been very respectful of our family. Pricing is always fair.
Top of the line!
I have been using Auto Pro for 10 years now and I never have any issues. Everyone is friendly, professional and very knowledgeable. I think the pricing matches the great service you get. I won’t go anywhere else for my vehicle servicing needs. Great quality work!!
Took care of us quickly, but prices seem very high. 1400 for an 02 sensor and a hose? You be the judge.
John and his staff are very knowledgeable and always professional. Their workmanship is top-notched with very fair pricing. I have recommended, to my friends, Autopro, for vehicle service and maintenance.
Everything about this place is extraordinary. The folks that run the place are very friendly, warm, and its one of the best run small businesses Ive seen. The way they integrate technology makes the customer experience seamless. For example, they text you with updates and links to photos and reports so that you can see everything thats going on with your car almost in real time. Theyre also super communicative and transparent. Last but not least they treat your car like its theirs and they treat customers like dear friends.
The customer service they demonstrated really went above and beyond. Also me being a person not knowing much about cars they were honest about everything and explained things that I would understand and didnt take advantage of my lack of knowledge. Also they did fantastic work on my car. They work with you and your schedule and I have been looking for a reliable, trustworthy mechanic and I definitely found it. Thank you guys for all your hard work and I will continue to bring my vehicle there 🙂.
John and the entire crew at Auto Pro do an amazing job. They are very thorough in explaining what needs to be done and prioritizing the service to make sure you know what it is and what they are doing. At Auto Pro they put customer service at the forefront. They even follow up with you after you’ve paid and left with your vehicle to ensure your satisfaction. I will never use another shop for any of my vehicles.Jason E.
Took car in for inspection. Quoted one price on one day and agreed to the work that needed to be done. When I called to see if I could pick up the car three days later, the price had doubled. Then, they told me I had to drive the car 50 miles so they could reset the check engine light, so I did, took it back and they said they hooked up the machine wrong and I would have to come back the next day....still no inspection sticker. I came back the next day and they said a new code showed up that would require more work on the car. I still have no inspection sticker and was not offered any type of a refund as I paid the bill and for the inspection sticker but am taking my car elsewhere to get my car inspected. Expensive mistake to come to this auto shop. Will not be returning.
As a first time customer, I was delighted with the work that Auto Pro performed on my car. The Auto Pro team were friendly, informative and professional. The work performed was complete, timely and cost was as expected. I look forward to continued service with Auto Pro for my other vehicles.
We have been using Auto Pro to service our vehicles for close to 8 years now. John’s honesty and integrity is what originally made us repeat customers. John and the staff provide efficient service work in a timely manner. Pricing is fair and estimates are accurate. I would highly recommend Auto Pro to others.
My first experience with this shop was great. Everything was laid out before hand and all pricing and work was explained in detail up front. Everyone I spoke to was friendly and helpful. Will return to this local shop!
Very thorough review, assisted with a service I did not know I needed that is saving me money down the line. Friendly, family-oriented business. Showed me exactly what was happening inside my car and what was going to be repaired. Strong value play here and saves at least 30% from the dealership. Will return!
Wonderful and Professional staff, and the mechanics work miracles! Alex explains the repairs (what is absolutely necessary and others which are optional, or can wait). Very caring and considerate staff! Auto Pro has been working on my vehicles for over 10 years; I will take my cars no where else!
Called around all morning other shops looking for an appointment for a wheel alignment within 3 day range, after damaging and replacing a tire on front end.Everyone was booked for 2 weeks in advance. Kept going down the list and called Auto Pro.To my surprise they took me in same day.Very professional and friendly. John explained to me that although symptoms on vehicle might suggest needing a wheel alignment, best approach was to test vehicle. Even offer me the option to drop off the car and take one of their lenders. I had the day off so I declined his offer, still appreciated.Results. Balancing tires was needed, and only the rear end alignment (Not the front as I initially though).Total cost was fair.They just earned a new costumer.Would recommend.
This was a great experience from the time i stopped and made the appointment until i picked up my car when finished. They kept me posted and provided me with information by text so i would not be surprised with any repairs. 5 stars for me
I had to take my truck here for a code that came up and horrible misfire. They actually have a great system of making analysis and Diagnostic system. Though it may not be what you need at the moment they will let you know any issue, or concerns for later. They replaced a few things I needed and had my truck running the next day. Very pleased with the Tech service and the customer service. Great communication between the shop and myself. Never left me out of the loop. Great work! Great Staff! Thanks for everything.
I had a great experience at Auto Pro. They were very nice and professional and fixed my car the same day. They gave me a loaner car so, I could handle my business threw out the day until they were done. I highly recommend them to anyone in regards to any car needs you may have. Job well done!!!
I recently purchased new wheels for my car and contacted Auto Pro for installation services. They gave me an appointment for only two days later and completed the installation within only a few hours. Auto Pro does most of the regular servicing and maintenance on my two vehicles and has always provided fast and friendly service at reasonable prices.
I grew up a mechanics daughter and a daddys girl. My dad now lives in Florida, so now AutoPro takes care of all my automotive needs. I wouldnt trust anyone else. Their prices are great too!
Nicest guys youll ever meet. Honest and completely open about everything that they do. Not to mention how accommodating they are. They know people need to get to work and get around and they do everything they can to make sure youre never stuck. Its hard today to find a mechanic you can trust but in John and all the guys that work for him all you will find is exceptional work and complete honesty. They have a lifelong customer in me.
We have been bringing our familys vehicles here for years for service and maintenance and inspections. Great service on our cars and customer service is excellent. Its hard to find a mechanic you trust but this one is top notch.
Took my car today to get the oil change and 27 point check up deal that they have going on. In the process they found some issues. Some major, some minor. Took care of the ones that needed attention right away for safety and to pass inspection. They took care of everything for me in one day and even did the front end alignment as I requested and the did the inspection early. Plus gave me a ride home and picked me up when my car was done. I will definitely be returning for any future needs. John and Alex definitely makes their customers feel like part of the family. Thank You all again for taking care of my car.
The location was very clean and the associates were extremely friendly. Car is running better than before and I will be back soon to get my car inspected. Would recommend this location to anyone in Reading or the surrounding areas. Thanks again guys!
Strongly recommend.Its a family owned business and the proprietary are very friendly, nice people who make you feel at home. I also found their service to be excellent and their rates reasonable.Thank you guys!
The owner and his wife were sitting there as I walked in to pick up my car and greeted me with a smile and ask me how my day was. they are truly involved with their customers which is what you want. I told one person I was going to Disneyland and I needed my car in Tip-Top shape and when I went to get my car everyone there knew I was going to Disney and told me to have a safe trip and be careful. This truly is a awesome place to bring your car highly recommended and their prices are very reasonable. Their customer service was outstanding and that you cannot put a price on....Thank you, Auto Pro
Always get great service from the people at AutoPro. They do awesome work on my cars and are fantastic to deal with. Very trustworthy!
Great work but a bit pricey
I had brought my 1985 mr2 to auto pro due to my transmission not shifting into any other gear. John was very professional and walked me through the process as he was working on the transmission. Auto pro puts their customers first and treats your vehicle as if it’s their very own project. I would recommend anyone to this shop if they want quality repairs to their vehicles done
These guys are extremely nice, they know what they’re talking about, their prices are fair and consistent and probably most importantly they’re quick. Highly recommend.
I have been taking my vehicles to Auto Pro for the past 11 years. The staff is always professional and the service is top notch. They always do their best to accommodate my schedule. They have even gone out of their way when I was in need of a repair right before my vacation. John is excellent!
Love this place. Great prices. Superb service. Very friendly and professional staff!
I pass Auto Pro everyday on my way to and from work. I had a screw in my tire and just decide to stop to see if they could help me with my problem. They took care of it right away. Very friendly. Love the waiting room! Thank you!
First time taking my car there. Alex and John were pleasant and professional. They did a great job of explaining what was needed for my car. Pictures were sent to me in order to show the parts that were broke or wearing down. I got a phone call from John after the pics were sent so he could explain everything plus to see which route I wanted to go in order to fix my car. I will definitely take my car back and continue to go back for maintenance, inspections, etc...
Never used auto pro before but I will always go to them for now on. The guy are nice to work with. They even sent pictures of what was wrong. The work was done in a timely manner. Thanks auto pro
First time here and the fellas were polite and kept me informed and answered all my questions. They worked with my extended warranty company and handled getting payment from them, saving me money out of pocket. Ill go back again
You all are very kind and considerate. Work is always great and if I ever had an issue you fixed it asap. Thanks John,Alex.
Despite the glowing reviews for Auto Pro, I have had two consecutive negative experiences here. The first was about two years ago when my car needed repairs. I was initially quoted about $750.00 for repairs I knew the car needed, but some of which I was skeptical about. When I went to pick the car up, John (who is always nice), told me the price was only $450.00. When I inquired, he said he personally checked the supposed issues and they were actually fine. Because of this, I did not go back until this past week, when I needed a tire plug because of a screw. After the repair was made, I was told that while the tire was off, the mechanic noticed that my break pads were dangerously thin on all the wheels. In fact, I was told that it was dire and needed to be looked at within the next few days. I was also told that there was another issue with the rotor not aligning properly with the break pad. This felt suspicious to me. I took my car into the dealership where I have always taken it, and they thoroughly inspected all the wheels, pads, and rotors, noting that there was dust build-up but no dire repairs needed. In fact, the 2 out of 10 break pad rating that AutoPro quoted me was rated at 8-10 by my dealership, a significant discrepancy.These two, consecutive instances of being told I needed repairs, which I actually did not need, have left me distrusting of this business. Either Auto Pro is unethical or just simply incompetent.
First time taking my car there for inspection after my normal mechanic was booked. I couldnt be happier about my choice. The staff is extremely polite and explained everything to me. Not to mention I had my car back in one day!!! Will definitely be a repeat customer!!!!! Thanks again for the awesome service!!!
Great experience! They provided transportation, quick, thorough service and answered all my questions in detail. Very friendly family business. Highly recommend!
Highly recommend. Very detailed oriented well operated shop. Didnt sell me on what I need to be get done in the near future. Some which I knew of and other issues that I didnt.
Auto Pro always goes above and beyond to both service my car and to explain the process to me. I have been going to them for years and won’t go anywhere else. John and his crew make sure I know exactly what is going on with my car, talk details, and never ever “talk down” to me as a woman. Everyone there is always friendly and incredibly helpful.
The Auto Pro Family was fantastic from start to finish. They made it easy to trust them, with my one and only vehicle, by being very transparent about what was in need of repairs. During the initial inspection all problems were photographed and sent to me. Along with the pictures there were notes explaining what I was looking at and why there was a problem. Im not a mechanic so this helped me understand the importance of the needed repairs and gained my confidence that I was in the right place. Overall everything was completed without surprises or complications. My vehicle & I are very happy. I would recommend using Auto Pro to anyone who wants a good company on their side for all of there automotive needs.
Great place to take your vehicles too! Great work for fair prices. Highly recommend!
Such a great place! When we brought our truck for inspection everyone was very nice. We needed some repairs and they never tried to talk me into anything. We fixed it and had it in 2 days later. Great great service!
I had a great experience. The people were nice and explained everything that was wrong with my car. They even are willing to do some work at a time. I will be sure to let other people know about them.
Excellent service! Will definitely be bringing my car back here for any service it needs.
My first time here, so far so good. Customer service was very good, didnt try to oversell, fixed what I needed fixed. Well run, clean shop and decent prices.
Great service
A first time customer. The problem was diagnosed and John actually took me into the shop and lift area to explain the solution. They also gave my car an overall evaluation and found no problems. You will not found many shops to give you this much time.
Very clean and well run shop. Staff is extremely helpful, honest and transparent. Glad I visited them and will sure to be back!
Auto pro is fantastic! Alex fixed my cars problem as soon as he heard I was having issues! The owner was AMAZING with my four year old hyperactive son while we waited for our car to be done as well! Other people have gotten annoyed by him in situations where we had to wait, and she kept him entertained and productive so that I didnt have to worry about him bothering anyone. I will definitely be recommending them to anyone who needs car work done, and be returning when I do as well! Thank you so much to everyone at AutoPro!!!
Good people good service
The staff was friendly and they did a great job identifying and explaining what needed to be done. I had use of a loaner car while the work was in progress.The photographic summary of the inspection is a nice feature.
The work at Auto pro has always been excellent everytime I have had my cars worked on by there mechanics! The service overall deserves 5 stars and more! I recommend them for all your Auto repairs needs!
We ve just moved in USA from Europe and our first service was in Auto pro.We were amazed with everything they did for us. Great service, amazing people there and we will remember that whole of our lives. We are so happy because this kind of people still exist. We will recommend them to everyone who we will meet in our future life in the States.
The McRaes are easy to work with. Their team provides top-quality service in a reasonable timeframe and at fair prices. Theyre honest, dependable, and trustworthy. Ill continue having my vehicles serviced at Auto Pro!
Went there for an inspection. Dropped the car off in the afternoon before the appointment and they actually did the inspection that day. Only negative was tripping on the way through the door. I was told I was the 2nd to fall that day. Hopefully they do something to make the step up more evident. But watch out!
We are in the midst of a pandemic.. Inspection and oil change were due. I felt very confident taking my car to AutoPro. Social distancing precautions were in place. These people are wonderful!I recently got a new-er car and I’m happy to have John, and his team there to service it!I’ve been a customer for nearly a decade. A family owned business where they know how to treat customers. Everyone treats you like you’re family. They’ve closed their Temple business but I’m willing to drive a few miles to get my car serviced at their other location. Great people, great service!
Great service, I definitely will go back
If excellent customer service, fair prices, and reliable expert automotive service is important to you, then John and his technicians will meet your satisfaction. I have been taking my cars for inspections and servicing to Auto Pro for years because they are honest, reasonable and their service is prompt.
I am an enthusiastic client of Auto Pro. The service is excellent, the mechanics are superb, very knowledgeable and helpful. In addition, John is very kind and always willing to accomodate my needs, from checking deflated tires to fixing a rusty battery. I have a long commute to Philadelphia several times a week and I need to rely on my vehicle a lot. With Auto Pros assistance I feel safe and reassured that any problem on the road is well assessed and often times prevented. I recommend Auto Pro as a five star service! Stefania B.
5 Star appreciation for always accommodating my needs with a timely and professional manner.
Wonderful all-around experience. Knowledgeable, fast and very nice crew - I will be a repeat customer.
They always have time for me to fit me in and fix my car when I have a problem. And they always give me the best price and the best care for my car Im grateful for them because they treat me really really well I need to give my car the best care regular
John is always friendly and helpful. Ive been bringing my cars for years. They have always been honest, and do what they say they are going to do. Ill keep coming back.
Bad news. Got bad service and customer service was worst I ever seen
John is the best!!!! Very helpful and compassionate! I will be back in the future.
The service was amazing! Instead of running extra tests and charging me extra, they fixed the actual problem which in turn fixed other issues my car had. Couldnt be happier with the service, car is running great. I would recommend this place to anyone who is unsure on where they should take their car.
Auto Pro is the best! You can trust John and his top notch crew to do great work on your car or truck at very reasonable prices! Dont go anywhere else!
Auto Pro has been the only company that takes care of my auto as if it was their personal auto.My experience with auto Pro has been great.My dashboard coming apart in my 2012 Mitsubishi Eclipse Spyder and I took to two Mitsubishi dealers even the one I bought it from could not help me.What kind of service was that.I have no plans ever to take it back to them for anything.Auto Pro has my service.I recommend them you wont be sorry.
After being gouged by the dealership for years I was referred here and have never looked back. I take both my vehicles here and trust then implicitly. When something goes wrong it is never a good day but they always find the right solution to turn the day around.
Excellent service as usual. Called with an emergency and Autopro was able to squeeze us in and take care of our issue.
Everyone I dealt with was extremely helpful and personable. Great people who do great work.
In my experience, Auto Pro does a thorough job, and they take the time to explain/teach.
Great place with good people to fix your vehicle right.
Autopro is a trustworthy shop I would never go somewhere else for my auto repair and maintenance needs
They do care about the jobs done on your car. They are not a franchise which is a bonus.They are so thorough and considerate.
The people at Auto Pro were very helpful and pleasant. They were very professional with working on my car, and cooperative in arranging finances to pay for the work done on my car.
Always great service-for years at my old garage I kept telling them about my A/C problem and the clicking noises when I idle with the A/C on. They kept telling me they couldnt find anything wrong. Auto Pro found the problem right away. I dont think the other place even looked at it. I love Auto Pro, and wont go anywhere else!
Excellant customer service. John, Janet, and Alex are great to work with. They will give you a ride or a loaner if you need it as well. They do quality work and are trustworthy people. They give you a full review before servicing your vehicle. Would definately recomend. Was able to work the car in at the last minute before inspection expired.
Love Auto Pro John is a very hard working and honest family man and truly cares about your experience and your family! I will always keep coming back. Besides we should support our local family businesses! Ty John and family
We have been going here for 20 years, best service we have ever had as pertains are vehicles, would go nowhere else