Great service. “Bodie” was extremely knowledgeable and pleasant to work with. Would unhesitatingly recommend this business to others.

Ryan R. who works there was very patient with my older gentleman friend and I. He helped maybe 4 or 5 different individuals or groups while we were in there for an hour helping us . We were a special case. Lol. Anyhow store very clean. As much as a surgical room . No dust anywhere. This has to be my most favorite Verizon store Ive ever and Ive been in bunch of them.

The level of incompetence at this store is astounding. They are an “authorized retailer”, not a true Verizon location, so be prepared for them to lie to you in order to upsell you. My mother in law was told she had to buy a new phone because her old phone wouldn’t work on her new plan (!), that she had to buy a new charger because the car charger she hadn’t wouldn’t work with the new iPhone (!), and they charged her a $20 fee to transfer her info from the old phone to the new phone but sent her home without doing that for her - I did it. Avoid coming here at all costs. If you can’t figure out how to take care of your situation on the Verizon website, recruit a younger person to help you and give them the hours of time and money you would have given this place instead.

No lines, no wait, stocked with what I needed and the staff was knowledgeable and friendly.

William was excellent. He was fast, informative, and got me a great deal on my new cell. He was patient and respectful on bringing me up to speed on all new tech. Thank you William.

Nice place. Was in and out in 30 minutes. Mark was very helpful and informative. Definitely coming back to this Verizon

Our experience at Verizon was fantastic. Billy, the associate who helped us order our new upgrades as well as activate them was very professional. Not only did he exceed our expectations on service he is also a very entertaining person. Instead of the typical dull account setup, like when we first set up our accounts. He definitely turned it into an experience and not just another sale. The whole process was quick, entertaining and overall felt rewarding.

Jennifer deserves a five star rate! She is friendly and very helpful. There was a glitch in the system which took an hour yesterday that they were not able to fix until today which was annoying to have to go in twice but through it all she was delightful to work with.

Ryan was super nice and extremely helpful. He made sure I got my turn in line but the wait was terrible. I’d say an hour with 3 other people there. Otherwise customer service was great. It was so clean in there some of us customers sat on the carpet!

Great customer service very helpful didnt know about the liquid glass screen protector. Once explained about it I was sold lol. Fast and friendly as well. Thank you Ryan

Went in to buy a phone, waited for 20 minutes and was not greeted by a single person.

Ryan was absolutely as patient and knowledgeable as anyone can be. He answered all our questions and made sure we were well taken care of. Im not sure Ive had better service anywhere. Thanks Ryan for a stress free experience!

Everyone I dealt with was very knowledgeable and very helpful

Although Ryan seemed to be overwhelmed with the amount of people coming in due to the other Verizon store being closed, he still was very patient and polite. He did his best to get us in and out, gave us our options and we were able to make a decision and be on our way. Friendly service all around in the store.

Walked in with a attitude very frustrated with old phone storage. He calm me down explained why my phone was out of storage. He then helped me purchase a phone that would be perfect for my needs. Really appreciate his time in helping me through my anxiety will highly recommend him and that store.

Friendly,knowledgeable and professional staff. Forget to mention Todd by name, he was great.

It was black friday. So the wait was long. About 50 minutes. But once we got in the store. The rep was very helpful and knowledgeable. The fees for processes and out the door were more expensive then 3 smart phone. That and the wait were not good. Service was an A!

My experience at Verizon with William was a positive one. William was very polite and courteous in explaining everything and answered all my questions. He is an asset to Verizon.

Hello, this is Mrs Wallace. I was the one taking care of our phone needs today. I have to say Jennifer was extremely helpful, pleasant. She was right there to help with the phone. And to say she had another customer, which was not pleasant at all. While Jennifer was trying to help her the lady just ignored her, the didnt like the fact she had to pay her bill to get an up grade. Wow the lady got very Venable cussing your associate Jennifer out. Jenn was very calm . Honestly I w I understand have told the lady to leave. You have a wonderful employee, you should be grateful for her. I did feel very bad for here. She should get a huge pat o. The back, or maybe a paid lunch. Thank you for having such a value and knowledgeable associate. melissa wallace

I arrived with minuets to spare before closing on Saturday night. Mark had my phone activated, sold me a case and i was out the door and down the road at 7:59. Nice dealing with a competent person

Wonderful, a little deceiving with the pricing and add on s

As busy as they were, Bodie efficiently helped me out without making me feel like I was being rushed. He was was very knowledgeable and made the process really smooth. Kudos to him and the staff!

Mark H. at the E Cypress store is the best sales rep is have ever dealt with. this will be my go to store. highly recommend

The customer service was impeccable! All of the employees seem to be knowledgeable about your product. I would definitely recommend your business to my friends and family

Smart & savy; they arent the same thing but Bodie M is both. He didnt sell me what I asked for, he sold me something for less money that better met my needs. Thats something that gets my highest praise.Until now Ive done all my business with Verizon through Costco and been perfectly satisfied. However they dont have everything Verizon offers. I went to the Corporate store on Hilltop this afternoon and they offered to put me on a standby list and MAYBE they could squeeze ONE of us in, but not both my wife & I. The next time I need to do business with Verizon, I will do it here.

Thanks Mark! Your service was exceptional! You helped us out with everything and made it easy.⭐️⭐️⭐️⭐️⭐️

I recently needed to trade in my old phone, after it was experiencing some issues with the battery, and Robert was tremendously helpful in assisting me with choosing a new model based on what would best serve my needs. He went out of his way, even staying late after hours, to make sure that my new phone was all set up, and that ALL my questions were answered. I felt he provided all the support I needed, and had the customers best interest at heart, ensuring I was getting the best deal possible on all my purchases. Thanks again, Robert, for your excellent service! I would happily return to this Verizon store at any time for any future phone/technology needs! You guys are the best!

Great experience at the Verizon store on Cypress Avenue in Redding today. They had just what I was looking for. The service was prompt and I couldnt be more pleased!

Ryan R. and Bodie provided excellent service. I think in all my years with Verizon this location has the best customer service over all!!!

Ryan R. Gave us the best experience we have ever had at a Verizon store!

Just want to pay a bill, hello hour wait. FYI can’t pay online.

William was great. He he was very patient with a great attitude and a wonderful sense of humor. William is a definitely an asset at Verizon

Had a issue with my phone, and MARK fixed it. Great service! Thanks.

William was very knowledgeable and installed liquid screen saver and it was a fast and seamless experience

Mark always does an amazing job and his customer service is excellent! Thankful for his knowledge in helping with my phone.

After a terrible experience with the location on Hilltop working with Billy at this location was refreshing. The other location sent my father home with a new phone, case, and screen protector and offered no other service other than the sale of the items. Billy righted all the wrongs we experienced at the other location. He was patient, knowledgeable, and very helpful. We will be sure to go to him first next time.

Great experience really helped me when I brought my own device. Definitely would recommend again.

Ryan was an excellent technician explained everything he could. In detail he was very courteous working with 3 people he multi-task with us and we were quite impressed very good employee

I enjoyed my time with the rep she was friendly and helpful.

Ryan H at E. Cypress Verizon store is definitely the most helpful guy in the store. Hell get u in and out. Thx Ryan.

Really great service me and my ex-boyfriend when we were still together werent there got phones together really great people very knowledgeable very helpful

Ryan was great he was able to help me and while we had to wait for the confirmation text to go through he was able to help some older people

Quick service. Great when I don’t have time to make an appointment at Verizon. They wear masks, provide sanitizer and masks.

Very knowledgeable and sincere:-) thank you William for making the transition so easy :-)

This store is a very welcome alternative to the Verizon store on Hilltop! The employees at Victra on Cypress, on several Occasions, have spent time to help me with a problem and not tried to sell me anything. They have always been polite and helpful, never pushy. They have earned my business when it is time to purchase,

Had great service and bodie took the time to answer all my questions respectfully

Robert, Mark and Todd were very helpful and patient. They gave me a great deal and set up everything for me. I will definitely go back to them in the future.

I walked in to look into getting a phone. The person who helped me was Bodie. We talked about what I needed in a phone and then he showed me a few options and gave me the pros, cons and deals running on all the options. Once I picked the LG Velvet and stepped away from apple I had some issues come up with opening the new line. Bodie was there to go above and beyond to fix the issue. He was in communication with me multiple times over a few days to make sure things were made right and it got the extra discounts available. I work in customer service and have done many training classes and Bodie showed great service to me and I also saw him help someone that was not a kind person. He apologized for the wait and helped her with her check out and by the end she said thank you. I know that during Covid businesses are short staffed because people have to take procautions with the long list of symptoms. Seeing him interact positivly with a negative person reminded me that human kindness is more important now then ever! Great job Bodie! You made my visit to your location a positive one.

William was great and he found just the phones we needed.

I was very happy and pleased with my helper Ryan he was patient with me, kind and understanding when I was confused sometimes. Place was cleaned but the temp could have been a little cooler.

Outstanding service from Todd and Billy! You totally changed my day with your amazing service! Left on a high five! Keep up the great work!Previously Mark helped me out too. All these guys go beyond the call of duty and I’ve had experience with many different providers in the area to compare!

Quick an easy in an out got set up with a killer phone for much less than i anticipated

Robert is very informative! He helped us active a new phone and answered questions while providing us information about current promotions. He also assisted me in locating an open Verizon location in my area, Medford, Oregon. I would strongly recommend him to anyone with question and/or sales.

Ryan was great answered all my questions and upgraded my phone

Bodie is a great fellow to work with. Thanks for all your time and help.

Ryan was very patient . Im VERY technically challenged so he had to explain things to me...sometimes twice. LoL. He even set up my ipad for me.

William Beuhling is the man to see for all your phone needs! He’s the best in the northwest!

Great fast and friendly service Jennifer was very knowledgeable and helpful

I had to get a new phone because my phone was messing up. Mark at the Redding store,he had everything transferred from my old phone and to my new one in like 5 minutes alone. Not to say how he helped out my best friends wife with hers.

Go to the 1 on hilltop, at least youll get honest answers, and the truth.... not just sold into bull.

I had numerous issues with my phone so decided to come into the store for help vs on the phone. I was lucky enough to be able to work with a gentleman named Todd. He very patiently worked with me to not only fix my issues, but to also teach me how to fix these things myself in the future. He also cleaned up and organized items in my phone which will help me greatly from here on. It is wonderful to have a salesman not rush you and actually really care about making you happy and satisfied with the service you receive. That is so rare these days. Thank you Verizon for hiring such knowledgeable, efficient, kind and caring employees.. You have one extremely satisfied and loyal senior citizen customer in me!

I was really having a problem getting into my email account on both myiPhone and I pad. Struggled for two days, drove drove an hour to ReddingVerizon. Expected to wait in line for awhile, but with in minutes Mark called me up. He helped me change password on both devices, explained a some things to me, and with in 15 minutes I was out the door and on my way home! Thank you Mark!!!

Ryan was very professional and knowledgeable. He went above and beyond to make sure we understood everything.

Mark was excellent! He was very knowledgeable and was able to answer our questions. Glad that he was available, as we have never had as much help as he was able to provide, more so than any other associate at this facility.

Great folks! My wife purchased a phone yesterday, and I got an awesome phone today! Kudos to Ryan that took care of my phone today and Todd and the rest of the gentleman that helped my wife yesterday. We have been going to Verizon for years and will continue to do so! Thanks for the wonderful customer service!

They are super nice and willing to be helpful in store when you’re buying something, which is a given. However, they fail to be fully transparent. I bought an iPhone and was also up-sold a glass screen protector with the understanding that if anything were to happen to the screen protector that I could “easily” just bring my phone down and they’ll put a new one on no problem, as is comes with a warranty. Now that I’ve contacted about this their response is, “Yeah, no we don’t do that.” Not very professional in my opinion, and I would definitely not recommend going here for the simple fact that my second inquiry was nothing less than a rude experience. They weren’t helpful in any way and surprisingly didn’t even give me enough time of day to try and sell me a whole new screen protector, shockingly. Just a quick brush off.

Very help full and helped me get a phone that would suit my budget! The manager came over and helped with any questions I had! I highly suggest this store best one i have been to so far.

Great services was helped right away! In and out with in 2mins!

I have been completely satisfied with my experiences here. These employees are terrific and go the extra mile. MARK helped me again today with a product called liquid glass. I love it!! Instead of the tempered glass cover this is new technology that protects your device without having an extra layer.I will not go to the corporate Verizon store on Hilltop. They are snobby and just want to make a sale.Please check this store out!! They will help you if at all possible. Thanks so much. Sarah R.

My Daughter and I came in to Verizon to transfer data from one phone to another, we worked with Mark who was efficient and knowledgeable. He knew exactly what he was doing and was pleasant to work with. Thank you Mark!

Worst store ever. Network out. Forever to pay bills. Long wait.

I am very dissatisfied with this store. They are only interested in their sales commissions. They prey upon their customers. Go to customer service or the Hilltop store for real help.

Robert was such a big help couldnt have asked for better service we will definitely be doing all our phone service needs through this store. Everyone was very friendly and helpful. It was nice getting such excellent service.

Mark was great to work with and quickly helped with my requests.

I went to this store tonight with a s pen problem on my Galaxy Note 9! I told the employee that my s pen has suddenly lost connection and is not pairing with my phone!!! And the first thing he said was what do you mean not pairing? So I explained to him that the s pen is a blue tooth device that needs to pair with the phone in order to work!! Then he said l have no idea about that and those phones! I mean come on a phone sales rep that just told me he has no idea about these phones!! The main problem was he didnt even look at the phone in my hand or even ask a fellow employee that might be more knowledgeable to take a look at it, and all he asked was do I have insurance on it!!! Its a brand new phone for God sake!!! No help at all!!! I hope management will retrain or rehire Knowledgeable and experienced employees in customer service and relations!! Ive been with Verizon for a long time now and it looks like their going down hill, at least in that store!! I will avoid that store and advise others to do the same until they get their priorities straight!!!

Verizon is a fantastic company and the workers are always so nice and helpful

Mark was extremely knowledgeable and friendly. He took the time when we came in right before closing and still took his time. Great experience and would definitely recommend the store and him to friends!

I dont know if this place is okay most people dont know every single person there is a sales associate and there is a wall in the back that literally tells the margins for every single thing do yourself a favor and go to the corporate store by Best Buy they actually have people with different job titles I had to go there with the customer to try to get his account unlocked and they can do anything about it I guess thats what you get for being a company that is a second party vendor and we ended up going to the corporate store and it was faster even though it was packed for the new iPhone 11 guess what they also have people there that are designated as technicians not just sells Associates to where they fix all the problems Im off to his account and I was able to achieve my sale as well as theyre so expensive and will not tell you but Ill share this they will match any price including Amazon so the next time you go in there come prepared and be ready to be lied to about a lot of things I literally got my Verizon bill and Im an AT&T and Verizon rep they told my girlfriend there were no activation fees when she bought two Galaxy watches lo and behold we received the bill and theres two activation fees on it simple call to Verizon waived dont get me the wrong I love their service and their customer service but I dont like greasy POS sales people

William was super cool and hooked me up with everything I needed! I left with my new iPhone 11 as a happy customer! Actually all the guys at this Verizon location are awesome at what they do!

Needed a replacement screen protector, was in and out of there in 10 mins under $20.

I feel completely scammed.LONG STORY SHORT- They conned me out of $140. I bought something here for $170, and a few hours after I bought it I realized there was a mistake and I didnt buy what I thought I had. When I went to return it, due to sketchy contract rules they get you to sign off on, I was actually going to be CHARGED $140 to return my stuff. Thats right, the company that runs this place wont even give you all your money back if something goes wrong.---I went in to sort some problems out with my phone, and after about 3 hours, the sales rep had talked me into getting this special deal for a new phone and a few extra random devices, and if I did it I could save some money. Now, I may have misunderstood something, and this guy was really nice and I could tell he was trying so I dont blame him at all.But that night I checked on my account and these changes that I was under the impression would LOWER my monthly bill actually made it go up.So, without having even unboxed everything, the next morning I went in to return it because obviously there was a miscommunication.The sales rep understood and explained what happened, but it wasnt something that I wanted. So I asked if I could return the stuff I had bought yesterday, because it was going to cost more than I thought it would.Thats when he told me that the company that runs this place has a bunch of policies that were in the contract they get you to sign that say that they charge $40 to return each device. That they dont refund any activation fees, and on and on.Because they sold me a deal that only worked with also grabbing these extra devices, I technically had to return three things and with the stupid contract it was going to cost me around $140 to return it.$140 to return something I mistakenly purchased the night before.The contract they get you to sign has a lot of sketchy and seemingly predatory stuff in it.Instead of being able to just return the stuff and fix the mistake, I literally had to sit there and figure out the math of which option I would lose the least amount of money. It was awful.Again, the guys in here are nice, but the company that runs it is awful and the contracts they get you to sign have a lot of sketchy stuff that honestly seem like its trying to force you to never return anything ever.I feel like Ive been robbed and wont be going back. Ill also be informing my friends and family about it.Honestly, just deal with your stuff online, where youre in control of it and dont have to sign contracts written by companies that arent Verizon.

They were actually open when the other store required an appt. 6days in the future...

Todd and Mark were amazing! They were so helpful and knowledgeable and I appreciate that. Thank you to Todd and all of his staff! Ill be back again.

Ive been to this store with many questions about my new phone as well as a need for the liquid glass since I tend to drop my phones alot. Marc has been very patient with me in helping me figure things out and help me with some issues. I highly recommend this store especially Mark!

Very helpful and enthusiastic group of folks there. Mark found a number of discounts for my new phone, smartwatch, and accessories to help my device upgrade experience stay within my budget. I highly recommend them.

Mark was very Helpful n was very Polite n was willing to help w all of my technical needs he deserves a 5 star rating thanks for all Ur help...

Billy and Todd were amazing! Very helpful and even helped me learn how to use my watch. Excellent service!

Todd and Ryan are the two that have helped me each time I’ve gone in for something and they both go above and beyond.

I was impressed with Roberts initiative and his follow through. He will do well in sales and customer service.

Nothing but the worst customer service I ever received I arrived at the store way before closing on Friday and the man working refuse to help me saying nothing he can do to get my phone working and he didn’t have access to help prepaid customers said he wasn’t even able to swap my SIM card then ask me to just come back the next day not to mention he is higher then a kite while at work he smelled like nothing but weed. Went to corporate Verizon on Saturday, yesterday they switched my SIM card and my service was running great! People working for a company to meet customer needs shouldn’t push them out and refuse to help

Had an amazing visit at the victra Verizon wireless store in cypress ave. The crew is exceptional and they give great customer service.

Prompt and courteous service with knowledgeable reps!

I spoke with Robert and told him I LOST my phone. He was very professional, knowledgeable, and in a short time he had me set up with an upgrade, better plan and explained it all.

Mark went above and beyond to help me. He corrected a situation their Sacramento location created. I walked in completely irritated and left with a phone I love and happy.

The new manager here goes above and beyond to make sure your happy with what you get from them. Great customer service! Thanks

William was knowlegable, cordial and efficient.

Great service and friendly people!

We were on vacation and our phones broke. Ryan H was knowledgeable and flexible in helping us get set up with new phones at the best price for our needs.

Staff was very helpful in getting my phone to take a charge. Diagnosed the problem quickly and repairs were done on the spot.

Thank you to Verizon and the store employees. They helped me out today with my iPhone and the new updates that have been giving me problems. Bodie walked me through the process and I got a new screen protector. Appreciate the help!