I just want give this store a huge shout out for helping get hooked up with a new phone. It was very well in time for an upgrade as well as a better service provider. The young lady that helped me. Her name was Fallon, not only did she manage to get me set up with service and a new phone through T-mobile. She was able to help the long line of customers with only one employee on shift. Great job and Kickass job Fallon!

There a bit pricey. I like my device so far. At the time of purchase that werent real revealing on what they were charging and what the charges were for. Like, we were given 3 lines when we only wanted 2. Then, they charge us $30 to set up each line yet we didnt even get a phone for the extra line. They also added protection plans to our account without telling us. But, they quickly replaced a phone we broke on our account. We asked them when we started the account if we could get a lower quote and they said that was the lowest. Yet, they had all these add-ons that we didnt ask for. Seems a bit shady.

My husband and I went in to change from Verizon to T Mobile and we had excellent customer service throughout the whole process. Ashley and Dom worked diligently to assist us and to get us switched over. Ashley stayed late beyond the store hours to assist us. We are so happy with there customer service. Thank you!

There was a bit of a mix up, however we were able to figure it out

Miranda helped me with 100 questions about my new phone and even helped me do a bunch of stuff she didnt have to. She was friendly and patient which was refreshing after working a 12 hour shift. Customer service was amazing with her!

I had a certain issue that could only be dealt with by a manager. I was told he had stepped out and should be back in 15 minutes. After waiting for over an hour for the manager to return, I was again told he had stepped out and that they werent sure when he would return. I dont understand how this is acceptable behavior for a manager during business hours outside of an emergency.

Customer service is so bad. They charged me for a fourth line that I did not even asked for. Called them so many times and the lady that is suppose to double check our account and receipt never called back. Same thing happen the next day. She never called back.

They are very helpful and do everything they can to make your experience with them to be a positive outcome. Love t-mobile

Amazing staff! Chelsea was awesome got me set up in no time go see her for anything you need!

Finally with the help of the store manager and help with an agent on the chat app this issue after 9 weeks has been resolved. I appreciate the effort put forth by numerous people I have talked too over this time frame.

We called asking if they had SIM cards and they said that they did. We went in and they wanted to see ID, which they didn’t tell us that we would need. I didn’t have it because I didn’t drive there. That rule is ridiculous and they would not budge. I had two phones and my debit card with me, I knew my sign in information and my password. I asked to buy a SIM card that I could activate later by phone since the phone system doesn’t require an ID. They wouldnt sell a solo SIM card. I will never go there again.

Fantastic customer service and very happy with T-mobile

Worst store location,customer service. Very rude location.

Rick was was very informative and helpful associate, fantastic service.

Fallon was wonderful

I haven’t wanted to give a bad review since my last interaction with Kikee. Do not get me wrong before reading this know the associates for the most part here are wonderful. If you can avoid Joshua at any cost though I suggest to. He was impeccable as an associate as he would always help my family and I out along with some skinny red haired girl. We have been coming here for years and have seen the rapid changes in this store and now we take our business to Anderson following Josiah from when he was at the mall because he has always given outstanding service. The arrogance and “better than thou” cocky attitude Joshua now portrays fills the room and I can see it affects the associates and even the customers. I will continue to spend the money in gas on a 15 minute trip down to Anderson to get good service until they make a management change at the mall location. I suggest bringing Josiah over or bring back Bob, he was the man! Or Shane and the colorful girl Heather were outstanding. Hell even the guy that left and went to Africa I forgot his name but he was awesome at Anderson. Too many changes at this location and Joshua was not the right move with his never ending power trip always on display. Came in just for a bill pay to see if it got any better to save myself some time, that was a joke.

Absolutely love T Mobile! went in today to get new phones for me and my husband, was helped by Rafael, best customer service ever! Very kind, patient and most important extremely helpful! Every time I go into T Mobile they always go above and beyond I couldnt be more Happy! I would highly recommend T Mobile to anyone! Next time your looking to get a new phone T Mobile is the place for sure, I would ask to have Rafael help out as he was extremely helpful!

Very happy with the customer service I got when I went in to buy my new phone. Shane was extremely helpful with backing up all my important data to my new phone and he was very knowledgeable and kind. Josh was also very helpful with making sure I was being helped right away. Also Kiki was outstanding as well! Every one there was amazing! Just take a stop into their store, you wont regret it 😁

If you are developing a company with telephone and GPS tracking needs with automatic gate opening, look no further

I have had some negative phone store experiences but this was one of the best. I had a lot of things to juggle, upgrading phones and plans, having a line close, bringing in a new version member and changing my number. Drake took excellent care of me and made it all informative, clear and stress free. Wish all experiences could be like this one.

They all work hard for you their and do everything they can for you .always friendly and joke full .

Excellent customer service! I definitely recommend Jordan for any questions or help with your account. He helped save me $150/month on my account, while explaining everything proficiently! Joshua also came over and assisted with my account and was very friendly and helpful! Ive had nothing but positive experiences with this T-Mobile location and their employees! Thanks guys!

There was a guy with a beard... Im pretty sure his name was Derek! One of the nicest people and made me feel so happy and welcome while I was in there. I bought a new phone case that met my every need. How do I do? I go from outside to inside to this. So much nice it was. Thank you bearded gentleman!!!

Awesome place, great atmosphere and killer customer service! Josh took great care of me and gave me a smoking deal on my plan. Better service than anywhere else iv been before or since.

Oh my goodness, my life has been saved. I was totally getting screwed over at Verizon, so I went to t mobile at the Mt shasta mall, and this employee, Derek, helped me out and was able to help me out. He gave me a great plan and really made my day, Ive never met such a helpful enthusiastic person. I feel like he actually cared about my phone and my needs, like, he was there for me. My grandmother recently passed and Derek held me in the store that day, and told me about how we will pick out the best phone to play music for her funeral. Great guy!!!10/10 Id recommend Derek again!

Michaela is the best! Very professional. I highly recommend her to help anyone with their phone and phone plan needs. Great asset to the company. Thanks Michaela!

Absolutely hands down the best T- mobile experience Ive had so far. Jordan went above and beyond any others have done to truly hear my questions and concerns and explain in detail a response. Even going as far as to offer an option to save us money on our bill without having to be asked.

Drake, Hunter and Issac were all very helpful in helping me set up my new account and service. Drake was the main o e who helped me and explained everything perfectly. He helped me pick the right plan without being pushy or rude like other places have been. Thanks guys. YOU ROCK!

I went into T-Mobile today due to an unfortunate event that broke my other phone. There was absolutely no screen display and no buttons would work. I needed a new phone but most importantly I needed my calendar transferred to my new phone. Jordan was able to transfer everything but my calendar for me. I was devastated due to my life is on my calendar. I was for sure going to have to accept the fact that it was gone. Yet Jordan brainstormed and all of a sudden BOOM there was my calendar! This could have been a disaster but thanks to Jordan he SAVED ME. Thank you Jordan spool much for being my angel today.

Keirnan was amazing at customer service for me today. I had spent about a total of 3 hours on the phone with customer service, and 1 hour with a different associate, still the issue was unresolved, yesterday. When I walked into the store today, I finally was exhausted from the issue, Kieran fixed my problem in 10 minutes, with a full explanation on what had been going on. He made sure I was properly taken care of and walked me through step by step. Thank you Kiernan! I’m heading to you for any future questions. His competence, attention to detail, and customer service is why I stay at T-mobile.

I came in looking for a new phone for my lady and myself. Kevin helped me pick out the phone I needed for my personal and business needs. Im a tech so I really felt comfortable having another guru like Kevin help me out. Its always hard to meet my standards but this phone is killer and the customer service was stellar the whole way. I ended up buying the lg g6. Thanks again T-Mobile team you guys rock. 🎸

I went in today to get a new phone and Kiki and hunter helped me and they were absolutely amazing. They were fun and upbeat and so professional. They served us so well and met all of my expectations. They helped me find cases and helped me work on my account. They are amazing and I recommend going in to see them if you ever need help!

Drake was extremely patient and consistent in helping me resolve my issue. He stayed on the phone with customer service for over and hour and eventually was able to find someone to assist us. He recommended the iPhone 7 and the best assecories to go with it. Drake is the best!

For being in the store for a couple of hours, Jordan answered every question accurately and honestly about any question I had about he phone. He did everything in his power to satisfy my customer needs and e did the with respect. I recommend him to other customers I know for sure, great job.

Kiki is the store manager and has done an excellent job of helping our family transition to T- Mobile. The whole store has been kind and know what they are doing. After almost 8 years with another carrier we were forced to transition after our previous carrier who wouldnt work with us in the midst of a personal bank fraud situation. We are so thankful for T-mobile and their honesty and willingness to work with us in a difficult situation. In fact we are happy to be with T-Mobile now because the customer service is impeccable. Thanks again for how easy you made things for our family!

Great customer service band friendly

I never do this, but Erick and T-mobile was incredible! He was super friendly and really knowledgeable. He helped us save hundreds and switch over from Sprint with no hassle on our end! We are so glad we chose to go with T-mobile! He needs to be promoted!!Thanks so much Eric!

The people there it is nice and friendly. Keep the good works guys.

Walked in to pick up my warranty phone replacement and was helped by a guy named Shane. He admitted to not knowing much about LG phones so it took longer than expected. Amazing customer service though and made the time fly by. 10/10 would go again.

Kiernan was absolutely awesome! Excellent customer service I would definitely recommend him to friends and family.

Eric is so awesome! He knew every answer to my 1000 questions. He helped me price and re-price to make sure I was getting the best deal, he helped me walk out with 2 new phones. . Thank you Eric, so much.

Love T-Mobile. Been a customer for 5 years. Whenever I have an issue, they fix it fast and efficient

Always helpful, and even if they cant help in store they always point you in the right direction to get your problem solved.

Joshua answered all my questions thoroughly and was very helpful and kind through the process of setting up my new phone. I feel comfortable going back for any other questions I have with my phone! Great service!

All I can say is WOW! Friday night we started our journey to get a lower bill and after a hour at our old phone company (AT&T) we decided we couldnt put up with such bad service. We knew we were changing service providers the second we walked out of AT&T. We walked into T-mobile and were overwhelmed with the customer service. Shane was the sales guy we had and he blew us away. He really broke down everything so well and really wanted us to get the best deal we could. He never tried to over sell us on stuff we didnt need. He even personally walked us down to AT&T when we needed some information to get switched over. We are so appreciative of the service we got! Thank you to everyone at T-mobile for making our disappointing night into an amazing experience!! You guys rock!!

Wonderful friendly service as always

I had a great experience yesterday, trying the help I needed opening a new line on my current service and swapping phones! Thanks Joshua for helping me and my sister! I would highly recommend this T-Mobile location!

Couldnt have asked for a better customer service experience. My husband and I worked with a young man named Kiernan. He was friendly and very knowledgeable as regards both available phone & service options. Will definitely return when ready for upgrades. We will always ask for Kiernans service.

Jordan was knowledgeable about a t-Mobile products and very patient with customers. We really appreciated his help. Well done!

Anahi at Mt shasta mall gave me the most incredible customer service I have ever experienced at a phone store!!! Usually what is a very irritating experience was actually super pleasant with her quick and knowledgeable service as well as hooking me up with great deals on a new tablet and phone!! I have always had amazing customer service at this store but she really takes the cake for patience quickness and professionalism I am so happy to be a t-mobile customer and will send all my friends and family to her with any future cell phone needs!!!

Recieved Horrible customer service over the phone today. My girlfriend and I live in the Bay Area but some of her family live in Redding, including her grandmother. We have her on our phone plan and wanted to know how to make her an authorized users so she could replace her broken phone. We also wanted to pay off the balance of the broken one. All the man that answered kept repeating was we cant help you unless youre in the store. Even if thats true, repeating it over and over to every question we ask is a very rude way to handle the situation. I hope the staff works with their team and addresses this issue. I have his name but an eye for an eye makes the whole world blind.

Kiernan did an excellent job, provided us with options and heard what we were asking and got us into the plan we needed and provided us with solutions. Thanks everyone for your help.

Awesome service, got two new phones and am on a monthly budget. Thank you, and for all your help Jordan. Your the best !

Every time weve gone to the store Joshua and Shane have been extremely helpful, providing us with fantastic support and friendly service. The whole staff is great.

Jake is amazing!!! He did everything he could to help me out. I was at the store for a very long time trying to figure things out and my interaction w him made it all okay

I came in and bought a couple of iPhone cases and jordan helped me out the whole time. He showed me what the best types were and what would fit me the best. He was amazing and I will be coming back just because of him.

Erick my man! Hes a great worker. Helped more than I couldve asked. Keep this guy. I would love to see him as a manager

Great service by Derek Parma! He explained my options for the new iPhone 7 and accessories. He made me feel like I was a customer and not just someone else in the store. Thanks Derek!

Josh and Kelsey gave me an outstanding experience! They were quick and efficient in getting me into a new phone and transferring my data!

Erick was awesome and really patient! We couldnt remember any of our passwords or pins and he helped us figure out how to still get our new phone. If you go in ask for him!!

Brian, Josh, and Kelsey were all very friendly and helpful. They always provide the best experience of anywhere I go!

Today I came in to TMobile to switch from at&t. Jordan helped me out and showed how much more I could get for even less money. Hands down best guy in the store. If you want GREAT CUSTOMER SERVICE go see Jordan in the mall. Thanks jordan!!!

I dont write reviews, but my experience at T-Mobile at Shasta Mall with Erick compels me to do so now.I walked in to T-Mobile with a friend who is on my family plan and we spoke to Erick - the issue being my family member had a broken screen. Erick helped us with the process to get the screen replaced. While doing so, he reviewed my account and asked if I wanted to change to T-Mobiles new T-Mobile One plan. I said no, I had an unlimited data plan and hotspot plan that I acquired through a corporate account when I used to work at a large corporate firm. I had previously tried to add more lines to my account to get the same unlimited data and hotspot plan, but was unable to do so because that promotion was no longer available. Over the years I had occasionally done a cost comparison and realized I was getting a great deal with my unlimited plan. So, I thought he was trying to get me to sign-up for something that was not beneficial. He asked me to reconsider as I would save money and I was - not proud of this - rude. He took it in stride and continued to help us professionally and when my friend asked to upgrade his data plan, he said I would save more money by switching as opposed to just adding a set data plan to my friends line.I decided to crunch the numbers right there and we did a line by line cost comparison, and throughout the process I was sure the result would be that my grandfathered plan was preferable, it was not. After walking through the math, I realized I would be saving $50 a month and adding unlimited data to all 5 phones on my plan... I felt rather foolish after having been impolite throughout the process. To top it off, once I asked him to switch my plan, he spent 15 minutes with his corporate office on the phone attempting to have the switch be immediate without incurring overlap fees (the system double bills if you switch in-between pay cycles). He could not, but suggested I make the switch at the end of my pay cycle to avoid those fees.Bottom line, Erick was incredibly helpful, professional and explained things to me while I was being antagonistic the entire time. I may steal him in the future from T-Mobile, it is hard to find personable individuals who can stay helpful in adverse situations. T-Mobile locked down all my future business because of Erick.

I had to wait in line for almost an hour while they had two open computers and multiple employees standing around. When I voiced my complaint, I was given contact infomation for a higher up manager. Apparently Dan doesnt know how to properly run a team, very dissapointed.

Shane, Jake & Hunter helped us out today. We switched our service from Sprint to T-Mobile and I am extremely pleased with the customer service my husband and I received from the moment we walked in. They were friendly, kind and patient as we had our littles with us. Jake even stopped to make our one year laugh when she started to get fussy. I highly recommend stopping by t-mobile in the mall and see whatb these guys and gals are all about!!

Josh and Kelsey were very knowledgable and a great help! I have never recieved better service from a sales team!

I was having issues with the keyboard layout on my ZTE and went into the TMobile store to get help! Erick was extremely helpful. He was able to figure out the problem and fixed my phone. Thank you very much 😉😊😋😄😅😃😆

Hannah, Arianna, Jake, Isaac and the boss Joshua are always a great help with all my service needs,Joshua has the best team in his storeSincerely dirksen known as (the phone destroyer)

Erick Stewart has given me outstanding customer service today. I have been so frustrated with T-Mobile and he came to save the day!!! He went the extra mile to iron out all the run around Ive been given and took the time to resolve my issues.

Horrifically horrible customer service. Hands down worst company Ive ever dealt with. If there was an award for doing the least for its customers, Redding CA T-Mobile would win. Incompetent employees. Incompetent management. Their only concern is to upsell and grab as much money as they can. Customer service is of no concern to them. Dont expect to get a solid run down of products or cell services. Period.

Todays visit was fantastic. Working with KiKi was great, she made the experience wonderful. Very polite and knowledgeable. Thank you KiKi!

Quick and easy and friendly service

Shane was a great representative with T mobile and set us up with everything we needed. Also tried to get as much money back to us as possible.

About Jordans your Redding store. Ive been a customer for cell phones to several organizations over the years and found Jordan to be the best helper Ive ever seen.

The experience was amazing!! I had a very lovely on a sales associate and her name was Hunter and she was also great!!!

Kiernan was stellar! I didnt write a review last time He helped us but I made sure to do it this time. We had to transfer our daughters number from Virgin Mobile to our T-mobile account and activate her new iPhone 6s. If you dont know Virgin mobile is a nightmare company to deal with. Kiernan handled our case over the phone because I was out of town and still did a wonderful job. He texted me back when he was finished and all I had to do was stop into a local T-Mobile store to have them install a SIM card. This is why T-Mobile is back on top because of guys like Kiernan. My go to Tech Guy now.

Josh and Rafael were a great help getting me a new phone

Kiki did a fantastic job I highly recommend seeing her she is a great asset to the company.

This place so slow only one worker here and i staying here 2 hours to pay my bill!!! Still here

I am so happy that I switched from metropcs, the customer services was great, the associate Joshua made the switch very easy!

Yes all the representatives are awesome expecially Kiki the branch manager and her crew are very knowledgeable and courteous to all customers

Josh and Shane provided me and my family an amazing experience that was personal and one of a kind!

Bad!!!!!!!!!!!! They do not Pay your ETFS!!!!!!!!! they say they will reimburse you. I have been calling them on and off for a YEAR trying to get my reimbursement. Now they are telling me I never sent in my paperwork and Its past the time line to get reimbursed.!!!!!!!!!!!! UGHHHHH!!!!!! My old Verizon bill went to collections ruined my credit because I couldnt afford to pay all the fees (thats why T mobile was suppose to pay them so we dont have to right) They suck!!!!!!! wish I never would have changed

Awesome service! Very helpful! Great hair 😝

They tend to talk to each other n each others customers while helping people. Makes it take so much longer than things already take.. This has happened both times Ive been in the last week.

So frustrated by the return policy at this store. I bought an iphone 5se at the T mobile store in Shasta Mall in Redding CA operated by MobileOne LLC and after 7 days returned it to the store in the box with all the packaging and ask for a refund. I was told that if I had ported my number back to the previous carrier that they could not refund me the money and it had to be shipped to a Texas address and that I would be refunded by T Mobile corporate. So they created a ups shipping label and packaged it up and I took it to the local ups store in Redding. It shipped and was recieved in TX which was confirmed by UPS tracking. So I call when it was recieved and ask about my refund, the T Mobile customer rep at a call center said I had to wait 17 days to ask about it and they could not call and check on it. I called repeatedly and never got my refund, so I returned to the local T Mobile store and ask that they escalate this to upper management. They gave me Steve Perry the north California Market director. He escalated the issue and I recieved notice by email that the warehouse had not recieved the phone and to go to the local store where I purchased the phone. So I still dont have a refund after returning the phone and its been over 90 days since I tried to return the phone at the local T Mobile store. I paid $488.26 for the phone, security deposit, and sim kit.

Today I came in to T-Mobile with my boyfriend. Jordan got us in and out and everything was transferred on ours phones in less than an hour. Jordan was great today and I highly recommend you talking to him.

I brough my 7 edge inIt was non responsive and the tech jordan was knowledgeable and courteous and took care of the discrepancy by simply restarting the phone.I explained my lack of understanding for todays technology and was met with freindly jokes to feel less stupid.I was most pleased being my last interaction with employees from t mobile were in ny and they were very unprofessional. And refused to work to find me a solution for my problemI am immensely pleased with the quality and knowledge of the staffThanks again,Travis

Fast, friendly, and knowledgeable. These guys arent your average just outa school teens who have a first job selling phones and pushing tech on cutomers to make quotas. This group is hands down, the best in Redding. JOSHUA, my associate, is about as quick as a nascar pitstop. Helped me make a couple major purchases and did not try to upsell me, or even make suggestions. THAT IS CUSTOMER SERVICE. When you are as good as these guys, you dont need to sell anything, you just get what the customers want and give it to them. These guys are gona go far in life, they seem to realize that a great salesperson, never sales a thing (think about that for min). If you have half a brain, come check out this store and tell Josh hes fricken awesome for me! If you dont have half a brain, that sux, because your losing money everytime you pull out that device and push a button...get it...paying a fee, with crappy customer service, so you can lose money every month (hmmm, now think about that!). Well, thank you t-mob, thank you Josh. Ill be seeing you guys, because i wont go anywhere else. I refuse, and im worth the best. Are you??

Jordan was awesome with helping us out of our old carrier plan and into a New T-Mobile plan!

I do not write bad reviews typically, I just end up nno doing business with that place of business if feeling treated badly. This place how ever deserves a 0 star review.I moved into town with 4 years of retail sales experience, hoping thay they would be hiring.So, I walked anout 3 miles to get there then, talked directly with the store manager about employment finding out that they were hiring.So, being on top of my end, I walked ( by choice because of not having a car at the moment) a few miles to redding Library to print out a cover letter and Resume to semd in. The manager left me with the impression and told me that they would be calling me back for a phone interview. But, that did not end up happening. NOTHING was conveyed or spoken, and rather them following up WHAT SO EVER, I walked about 7 miles 2 times to check up on the store because I wanted to see where we stood. Ended up never getting a phone interview((s promised)) or any follow up from anyone other than an automated email saying that they found a better canidate. And that I was not needed.THIS PLACE IS GARBAGE, DOES NOT HOLD THIER WORD, AND LACK THE SOCIAL SKILLS OF A MERE 4 YEAR OLD. DO NOT WASTE YOUR TIME WITH THESE PEOPLE

The employees rock. So helpful and nice.

Shame did an amazing job helping me set up my new phone.

2/25/17 Shane the assistant manager @Redding TMobile was sooooooooo Helpful and took so much of his time to help me get All set up!!!!!!Erick was super helpful!!!!

VERY SMOOTH AND STAFF VERY INFORMATIVE.HELPED ME WITH ALL THE PROCESS. GREAT TEAM WORK .SET MY PHONE UP BOOM

Anahi was amazing at the Redding store! Very helpful!

Josh was extremely knowledgeable and professional. I have never had a better experience at a wireless company!

Kiki is the best.. I love you girl..=)

Uninformed gum-snappers dont keep up with T-Mobiles latest offers, cannot believe that a customer knows more than they do. At least they were polite in giving me misinformation.

Awesome experience. Helped get my bill lowered