Love these guys. Great tubs, helpful, continue to provide service after 18 years (yes, hot tub still working although it needed some new parts here and there)

We were looking for cleaning tools for our pool and we came across this location. The staff is friendly and very knowledgeable. Tools were affordable and in stock unlike everywhere else (during this pandemic time.) You won’t be disappointed. We will be coming back for any future needs.

The store inside is beautiful, however they only carry specific name brand items.

Great customer service and care. We bought our hot tub a year ago and enjoyed it ever since. Recently we moved and called to have them help us to relocate it. Both times the crew were extremely nice, knowledgeable and professional. They worked quickly and took care of our unit. I would highly recommend using them and their hot tubs rocks!!

Should not be listed under pool supplies

The heater went out in my spa over Christmas vacation, their technician showed up within an hour and fixed it. Excellent product and service. And very nice people

Don’t waste time anywhere else. Call this place. Mr Allen is so great!

We purchases out hot tub in 2013. Robert Allen disposed of our old equipment and was very prompt in installing our new hot tub. They have all parts and chemicals to maintain the equipment in perfect operating condition so I get all my hot tub supplies from them. We love our hot tub and appreciate how helpful all of the employees have been during the past four years.

Weve had two other pool companies whose service and integrity were questionable. I LOVE Robert Allens staff (especially Lei and Cody) and their willingness to always go the extra mile whenever a problem with our pool or equipment arises. Proactive, honest, and super pleasant people to work with -- and its always great that the same people are there season after season and know who you are.

Edit (4/11): Codi contacted me and was apologetic and offered to refund the cost and install the cover. Generous and great service. Unfortunately, Lee left a VM a few hours earlier that was robotic-sounding and annoyed, with no apology. She actually said I understand you called and were very, very upset - never once did she admit she dropped the ball or apologize for the inconvenience. High-five Codi... Lee probably shouldnt work with customers.(4/9)What has happened to this company? I bought a Bullfrog Spa from them (via Sarah) in 2014, replaced the cover in 2016, and I called them on March 1 (2019) to order a new cover as I was selling my home... and they said 10-14 days.I followed up 14 days in as I hadnt received a call and received an apology and a promise they would look into it and call back. Heard nothing. Called back about a week later, another apology and a promise that they would find out and call me back. Then I called a few days before my house was to on the market and they promised it would be ready on April 1... but since I wouldnt be there, they would add a $100 fee to swap out the old for the new. Ok, whatever.So, now I am in another state and my realtor calls to tell me that the cover, which was to be swapped out 8 days ago (on 4/1) is still the old one. I call and spoke to Cody who apologized (very nicely) and has now promised she will speak to Lee (apparently the person who repeatedly dropped the ball) and get back to me.These guys used to be great, but this is just bad... bad... bad. I hope they recommit themselves to service and communication and regain the trust of customers like me who trusted them with our business.

I cant thank the Allens and their staff enough, for making the spa buying experience as simple and pain-free as possible. We absolutely love our Bull Frog R6. First snow of the year and we were enjoying the great outdoors as a family! I cant believe I waited so long to buy one. Our kids cant wait to get in every night!

We love the spa and use it all the time. Robert Allen and crew has been friendly and helpful from installation to any questions we might have. We struggled in trying to find the right spa for our first purchase and found so many different companies. We lucked out with Robert Allen

I would have given zero stars if I could. This is a horrible company. If you are interested in installing a new pool, dont even bother trying to hire this company. They dont follow up and they dont return calls. They came to the house and looked at the project, then a month (and numerous phone calls) of trying to get an estimate out of them, they finally told me they are just too busy to bid my job and werent interested. Talk about unscrupulous! Who keeps their potential customers hanging on for that long, just to tell them you are not interested in working for them? I found another company that was more than happy to bid my job. I am so glad Robert Allen Pools didnt take my job. I know it would have been a nightmare dealing with them.

This is where I purchase all of our pool filters, chemicals and test kits.

Great service. One of the most calm and clean places

We bought a house in Incline Village that has a BullFrog hot tub. When we learned that it was purchased from Robert Allen Pools & Spas we visited the Reno, NV store. We learned so much from Sarah ... from the marvelous and attractive features of the hot tub to the proper care and maintenance. Sarah patiently walked us through the various steps and gave us options for care comparing the costs, benefits and possible complications with each. Sarah is helpful and eloquent. She obviously loves her own hot tub and speaks with a dozen years of experience. We will continue to call Robert Allen Pools with our questions and visit their Reno location to buy supplies, which are reasonably priced. We give Robert Allen Pools & Spas and Sarah the highest possible marks!!!

We had our pool resurfaced, as well as the pool deck re-done with pavers, and a new automatic pool cover. This whole process needed to be coordinated with the paver construction company and it was done without delay and with fantastic results. We also switched from an in-ground spa to a hot tub from Robert Allen. This is allowing us to use the hot tub in the winter, which we could not do before. I would highly recommend Robert Allen Pools and Spas for any pool installations or re-dos or spas. We also use their pool maintenance service and they are always reliable and professional.

What can I say Ill be working for Robert Allen Pools and Spas for over 30 years now his son his sack hes taking over the company what Im trying to say long experience I have is thanks to Robert Allen Pools and Spas give me the chance to know this is the kind a job I love working for Robert Allen is a big experience for men because there are a good all I can say thank you boss what everything you do for met

I have been a customer of Robert Allen Pools for over 12 years. Anytime a have had a problem with one of my two bullfrog spas, they have been right there to provide service and repair. I recently had an expensive repair that I felt should be under warranty, and although Bullfrog disagreed, Robert Allen stood behind there product and warranted the part for me. Thanks Robert Allen Pools & Spas.

Horrible people. Their workers did extensive damage to my home and then tried to cover it up. When i called the office I was put on with the book keeper. This lady was rude and refused to take any responsibility for the damage. She actually said her employees didnt do the damage and to not call back.

Smart people who do good work

Awesome staff, and great spas!