This was the most knowledgeable Verizon store I have been in. Ryan and Davis were so pleasant and professional. My husband and I had to update our cell phones and tablets which take a little time and the time just flew by. Was so patient with all my questions and comments all the while still working on our devices. This is definitely the best customer service I have experienced.

I do not recommend. The worst decision I made was to migrate from Sprint to Verizon. In addition to the reception quality not being satisfactory in the Middlesex,MA area, the internet that was said to be the best in the country in 3G seems to be more effective than now in 5G. In addition to the terrible experience I report on the exchange of equipment from the old company to Verizon, which became a soap opera as I describe below. The old cell phone (Galaxy S20Plus) I gave for the exchange simply disappeared inside the Verizon Store, no one in the store knows where the device ended up. Ive already made several complaints both in the store and in customer service questioning the fact, one passes to the other, ready-made answers like Im going to talk to the manager who is not here, blah, blah, blah, and nobody solves it. Ill say it in a semantic way. that “I ended up having a device practically taken by the store with the salesperson laughing at me.” When I asked customer service about it he told me go back to the store and ask for the submission id, it should have been described on the invoice that you exchanged devices and on None of the 2 invoices I have this submission id appears .In the store, the salesperson opened the service door and showed me a safe and said this is where we put the devices that we exchange and when they are processed, it generates the submission id, anyway, I believed ....Of the 4 devices I delivered to exchange, 3 were credited, but the fourth device (Galaxy S20Plus) has been 4 months since nobody knows where it ended up.....This is the worst experience Ive ever had with a telephone operator, between calls and chats Ive spent more than 5 hours of my life and the last promise I had was that in this new cycle they would solve this problem and the credit for changing the device would be credited to my account and today, October 15, 2021, once again nothing has been resolved. .... not to mention the quality of the phone signal that in the Everet region, Somerville is very bad.VERIZON NEVER AGAIN.

Ayahnna was awesome and very patient! We are older folks and had to upgrade to a 12 and she spent so much time helping us to set up our phones. I hope her team values her great service👍😁

Davis was a pleasure to work with!! Very knowledgeable and made the whole upgrade process simple and stress free. I would highly recommend this store for all your cell phone needs! Currently running a great promotion to trade in your damaged phones!!

Lee Ed and John are the guys to see very friendly and know their stuff made upgrading my wife phone easy quick and had a few laughs while waiting.

Verizon on squire road is the only Verizon Im ever going to anymore, theyre really helpful and nice! They always help me out no matter my problem. Ryan, Ayahnna, Davis provide a great customer experience and I recommend anyone come here for great service!

Davis was very good. He took time to explain different models and didn’t try to push the most expensive option. He is extremely knowledgeable of Verizon products and patiently explains all features of newer phone. Would recommend to anyone else looking to switch Verizon or upgrade their current phone.

STELLULAR-Cellular SERVICE from Company Rep. MIke Adams! I was treated just like a VIP. Friendly and knowledegable service made my visit different than any other retail experience I have had in a long time. Verizon is lucky to have this guy working for them.

Good location. Great customer service by the staff. They support after the working hours to help the customers.

I visited this store yesterday to get a replacement flip phone for my father in law. The Sales Rep Ryan was wonderful. He knew immediately what I needed and took care of everything. Since my father in law wasnt with me to have his contacts moved from his old phone to the new phone, Ryan explained to me how to do it myself. He was very thorough and personable. A great sales rep that Verizon should be proud of.

Amazing staff. Davis seamlessly helped me upgrade my phone as well as review/update plan, ultimately saving me a significant amount monthly. Couldn’t be happier with my experience at my go to store. Highly recommend.

Ayahnna Williams did an absolute splendid, professional job coaching and teaching myself and wife on new phones. Her patience, answering questions, overall interest and sincerity is an asset to your company..

Your lead member treated me with respect excellent service and best product he went the extra mile to please me and I was very happy with it I would recommend this place to anybody Verizon wireless is the best the one on squire road in Revere is the one I recommend you tell them you know me Robert and they will take care of you

Oh boy. The place was somewhat busy but cmon, you cant tell me that the employees couldnt take 2 seconds to ex knowledge us. 20 minutes wait.

Went to Verizon in Revere to buy out of my iPhone and upgrade to a newer model. If you have ever done this, at times it is not the easiest process and it is definitely longer than you’d think. Although the process was long Ayahnna was the most pleasant and helpful person to deal with!She not only upgraded my phone flawlessly she also took the time to go out to my car with me and check what accessory upgrades I may need (c-port chargers with the newer iPhone models). She didn’t try to upsell me and said I likely wouldn’t need any new car chargers. The whole process took a little over an hour and a half with phone updates and data transfers but it didn’t feel like that at all! Ayahnna made me feel comfortable and like I’ve known her forever. Really just a great, above and beyond type worker!

Patient and helpful. I love my new phone. Thank you again.

Had the pleasure of working with Ryan. We had a minor issue and he went out of his way to make sure it was corrected. I can honestly say I have never delt with a service rep as accommodating as him. Also a shout out to his co-worker who was very friendly while I waited for Ryan.You guys are the best!!

Great customer service, very nice person.

Service so horrible that I cancelled Verizon. No customer service=no pay. Good luck costing the company money. The money they made making me wait is not equivalent to the amounts of money you couldve gotten from me over the years.

Alonso really helped me out when my phone broke. Made the entire process smooth and easy. Definitely my go-to store for phone service.

Connor... Ryan... Not two people... Just 2 first names... Yes... Connor Ryan 10/10 sold me a new phone... But gosh darn... This young man was like a Jedi with customer service... I’m not saying he brought someone in to give me a massage while I waited... But damn... When I was a kid, I would go with my Mom to the Sprint store... Well... I was a child, and didn’t really have a say on the destination of the errands... Regardless... For one reason or another the store always seemed to have 5 piece of s*** men, acting like they were selling tickets for the first Elon Musk trip to Mars... Sorry... ADHD... Connor Ryan... He didn’t miss a beat, never struggles, answered any and all of my questions... Most of which had nothing to do with cellphones ☺️. Pout Being Connor Ryan may have 2 first names... but... Google just cut of my character count.... He was great👌🏼

Best experience with Verizon service ever! Kevin is the best

Lee & Davis are a credit to Verizon. They went above and way beyond. They worked as a team. Both reps were very pleasant and knowledgeable. They gave me several options. Saved me money. Sold me an Android and took years of stress out of my life. These two young men are going to be successful in any endeavors that they pursue.Much appreciatedAl Fiore

I worked with Deborah, the experience was excellent and speedy. She helped me add my parents to my plan from another carrier, helped us get new phones, and helped out with my tablet. She was very professional, answered all of our questions, and extremely kind putting us at ease. The whole experience was amazing. With there being so many people in my family being added to the plan we briefly worked with Zach, he was also professional and expedient. Thanks to Deborah and Zach for making the whole thing easy.

Very knowledgeable sales rep (Davis Donigal) saw my needs and came up with a reasonable solution.

I left Verizon a while ago and came backMy bad should have gone anywhere elseSame double talk same extra this extra that all about the money you mean nothingsoon as I can pay off the phone Im gone again Dont do it.Be well everyone Arthur K

I worked with Kristian, and it was a situation where a virus was detected in my 8 month old phone. With Kristians excellent knowledge and experience we were able to determine the best course to take, which was replacing the device.Kristian took me through this whole experience, explaining every step and also answering every question I had along the wayThis was a superb 5 star experience, I had, which I have never experienced before with Verizon.Thank you Kristian very much for your outstanding attitude and personality.

Deborah was amazing! I’m not very good with technology but because she was so thorough and patient with me I left with an iPhone 11 knowing exactly how to use it. She was so good with explaining all the little details and made me feel extremely comfortable using my new phone! Thanks!!!!

Loved my experience both Luis and Josh have patience and the best customer service EVER!

My daughter and I just had the pleasure of meeting Sarah at verizon. Her customer service was A+ with regards to her friendly, welcoming and extreme knowledge of the products she presented. It is people like her and this style of sales that will keep us coming back to Verizon. As well as recommending others to see her for their next upgrade, or perhaps when deciding what type of plan that meets ones needs!Thank you Sarah for your amazing assistance with this mornings purchase👍😍 Sincerely, Jena and mom.

This was my second visit to the store and my overall experience again was excellent!

Informative today, but the last guy(1 year ago) did not do as he said. He no longer works there, but told me then, I got a two for one deal on phones, but in actuality we were charged for both phones, and the numbers looked like a two for one deal. Now we are stuck with the phones as there are payoff balances for both phones! Plus the phones suck!

Jennifer and Aryanna were amazing at helping, especially when Metro PCS gave my husband and I a hard time about telling us the account number to my husbands account. We are so happy we decided to bring him over to Verizon from Metro PCS!! What great customer service!!! Love these ladies and their passion for what they do, making customers proud to be with their provider!!!

I was helped by Zach. He was so great! Listened to all my concerns and he helped fix my messy account. I was able to upgrade my broken phone and find a plan than works best for me and my budget. I can’t say enough good things about the customer service I received and how helpful Zach was!

Cory took care of us and was absolutely amazing. Having had a bad experience prior at this location, I can safely say I will be dealing with Cory moving forward. He was amazing and recommend him to all my friends. Took the time to explain everything and even showed us how to use our new phones.

I called to get help with my phone and a possible upgrade and the kid who answered the phone was the least helpful Person I have ever dealt with. He sounded high and then hung upIn me. I called Back 3 times and he hung up every time.

Everything about my experience went so smoothly! The service was excellent and they answered any and all of the questions I needed to know with patience and helpful displays of cellular knowledge. Rhonda took me through the steps of my new iPhone from beginning to end and made certain that I was 100% satisfied with my purchase before I left the store. If any questions were to arise at a later date...she also offered her further assistance by letting me know I could drop in for help at any time. I recommend Cellular Sales on a Squire Road in Revere HIGHLY!

Ricki was with me for 2 hours trying to replace my phone... He was super awesome and had a great attitude despite many things going wrong. Excellent Service!

Had an amazing experience till the next day. Came in to buy my mom a note 8 with Ed for her birthday. I told him I wanted to put more money towards the phone, since I was buying the phone. When it was time to check out, I told him to add more money to the phone and he stated that he couldnt go back, that I could do it another day online. So the next day, I call Verizon, since I couldnt pay more towards the phone with Ed, just to be told I was suppose to pay more for the phone the day of purchase. To top it off, the bill comes in and the protection plan is almost $20, after being told it was $8. Ya, dont trust these guys. Never going back to that store.

We love this store! Tyler is a really fabulous manager who really took care of us today. Kyle did a great job making us feel right at home. We found out it was his first day today. He obviously is a very fast learner and I am sure we be a great asset to the company.Sincerely,Cindy Banker

Kyle Rocks!!! Helped my Mom with her phone and was a pleasure to meet. Super knowledgeable about plans, SIM card etc. Great guy and very easy on the eyes☀️☀️☀️

We dropped in while returning to Southern New Hampshire from Logan airport. My wifes phone stopped functioning correctly almost immediately after she landed. We stopped in to see if they could help since we are longtime Verizon customers. Nick,our sales rep was a very nice young man -a gentleman and a professional. We ended up buying a new phone and were happy with how he handled the whole process. I will add that all the other personnel were very couteous and friendly also. I switched to Verizon because as a self employed builder, coverage is critical to me and Verizon gives me great coverage compared to my former provider T Mobile.

Raul, Jennifer, And Nick we’re so great and helpful they really helped out a lot and had tons of knowledge and experience to help me choose what was righ for me and my family I wouldn’t go anywhere else besides this location I am extremely happy with the services I received and I will be definitely contact corporate to explain my experience and how happy I am.

I was a former Verizon customer who had left for a bit. I came into your squire Rd. Revere mass store and with the patients and educated information that Ed and Cristhian were able to give me I happily came back and was blown away by their customer service attentiveness​ to detail and knowledge of your product I purchased for phones and 4 lines because of them. The Verizon company should be proud of them because theyre doing an exceptional job and I will be sending a lot of people here for business.

Ben&Ed were both extremely helpful,friendly, and professional. Went in for an upgrade and they got me all set up and ready to go before I left. Highly recommend going to this store if not just for convenience but for great customer service as well!

Both salespersons were extremely helpful. They helped me set up my devices as I am not familiar with new technology. I appreciated their efforts very much. They even stayed after hours to make sure I was comfortable operating my tablet. Their employees should be grateful to have them as employees.

Great sales guys. Smart, friendly and They get you the best deal quickly. You don’t have to spend half the day there.

Location: 85 Squire Rd, Revere, MA 02151Cellular sales -VerizonReview : Do not come to this location or cellular sales Verizon in general. Would not recommend to friends or family. They lie about promotions and use your trade in phones to make it look like you’re “getting a deal”. If you absolutely need to go here in desperation, DO NOT work with sales person Michael Mitros. He will most likely be the first one you see when you walk in. Demand to work with someone else or lose your money.Stars: 1

The service provided by Michael has been professional in the way he handled our needs and wants. He was easy to talk to very knowledgeable in all products. He has met our satisfaction and we are going to come back and recommending my friends

Mike was really very helpful and pleasant. He went out of his way to help me back up my old phone and set up my new iPhone XR. HOWEVER he failed to tell me that that wonderful buy one get one free offer involved getting a new phone line for 2 years. I feel totally conned!! So underhanded.

I have been going to the Verizon store in Revere for 2 years and very happy with the service. The sales reps are very helpful. Josh spent a lot of time explaining the phones and showing special features. He was very patient with me and answered all of my questions. I highly recommend going to this location.

When picking up an order, I was told it would take about 30 minutes to an hour to process but the woman behind the counter was able to expedite the pick up and I was in & out of there in 15!

I has the most outstanding customer service when I went to get my new phone. The young man was pleasant, knowledgeable, quick and very professional.I am happy with my new phone and was quite happy with the service.

Visited the store to have my phone checked ended up having to purchase a new phone. The rep Colin was very helpful not only did he assist me. He also answered the phone and other customers as they entered the store. THANK YOU COLIN!!!!!Went back to store for another purchase the two reps on that day were terrific as well.Jared and Ed were very helpful to me too!!!!!Thank you all for making this visit a pleasure!!!!!

Not good still cant figure our y my phone says off line constantly

Michael was such an excellent help with the whole process of upgrading my phone today! Not only is he professional, funny, and a joy to work with, but he is also extremely knowledgeable and even gave me a free tablet with my new phone! I will definitely be recommending my friends to come out to schedule an appointment with my new friend Michael in the Revere Verizon!

Lee was the best at all he does for the customer. He went above and beyond for me.Ive had the best experience in a long time . You have an excellent worker in regards to verizon as a whole. Sincerely

Tony was really great at explaining my account and finding a solution to my unstable bill, he went above and beyond for me. I highly recommend his service and I would definitely shop here again.

Came into this Verizon location on Squire road and switched from Metro PCS.Very happy with the knowledge and professional service here.These guys hooked me up and took the time to set up my new phone and explain everything.

RJ was extremely helpful! I would recommend him any day :-)

Aimav was awesome. Helped me activate new service and called to make sure that I was happy with the service. Where else can you get that type of service? Im definitely shopping here again!

Mike and Zach are the guys to go to did an amazing job got me out really quick recomendable these 2 whenever you go to a Verizon store

Had a great experience with Matt! He took the time to go over all current options and promotions best for my lifestyle! Would highly recommend this location.

The service was very nice, waited about ten minutes before I was assisted since all the reps where helping other customers. The whole process took less then an hour to upgrade to a new phone. Over all experience was fantastic.

This store has the best customer service. I love the personal attention and I always get offered the best deals to save me money on my bill. I recommend this verizon store to anyone any day

First time I was there they were extremely mean, like they are better than everyone else. Second time was just as bad. Stuck in contract. There phone service is great.

Aimav was a tremendous help for me in upgrading my phone. He made me feel very comfortable in asking him questions and explaining every detail with concerns I had. Hes awesome!

Candice and RJ were great! Very knowledgeable and answered all our questions!

Michael is extremely knowledgeable, very friendly & courteous. It was a pleasure doing business with him. He taught my wife & I the benefits of changing phones & upgrading. Michael also gave us 2 free tablets!Michael is very much an asset to your company.

I believe people should be rewarded/acknowledged for outstanding service especially dealing with the public. As a Verizon customer, I recently stopped by the Revere, MA (Squire Road) Verizon and met the most wonderful, helpful, knowledgeable, and very professional supervisor named MATTHEW MCGILLIVRAY. Matt was very pleasant and honest about all the new cell phones and plans. He helped both me and my fiance choose a new upgrade of cell phone and I am pleased to say that we are very happy with our choice, thanks to Matt. Matt has been so helpful since our new phones and every question that I text to him has been answered or taken care of. Matt did not try to empty our pockets with the most expensive phones. We had the Galaxy 4 and wanted to upgrade to the galaxy 7 series but we thought it was quite pricey. We told Matt what we need from a cell phone and he took this into consideration and found that the LG G4 had all the gadgets we need and the price was within our reason. So, in conclusion, Matt made a sale for his employer, Verizon, and make two customers very happy with their choice. I BELIEVE VERIZON SHOULD RECOGNIZE THIS OUTSTANDING EMPLOYEE, MATTHEW MCGILLIVRAY FROM THE REVERE MASSACHUSETTS, SQUIRE ROAD FACILITY, as Matt well deserves it. Matt, youre the best. You get 10 stars ++++

Outstanding service. Very helpful and patient. I recently gave up my flip phone. Staff here very knowledgeable.

Ed and Cristhian were awesome Customer Service Reps at this location. They made my transfer from my old service provider smooth and quickly as possible. I would definitely recommend this Verizon Location to anyone who has Verizon or is considering switching to Verizon.

After one long day and a very broken phone, the Verizon team at the Squire Rd Revere location saved the day! They offered exceptional overall customer service, a speedy delivery on turn around time and exceeded my expectations in overall value. Thank you to Alex, Angelo and Mike H for all your help today!

The service was very helpful and friendly. The costumer service was good and nice we had Aimav and he was very cheerful and positive. I highly recommend this place.

Ed was very helpful with my plan and getting me a mobile Hotspot from my home in Maine.Thanks for the help. Great bunch of guys.

You would think after a year of having your opening time wrong on both Google and your website that you would fix it. Place opens at 10:00 am not 9 am. Dont plan your morning around it like I did. Worse is the ineptitude of management to have this issue going on for over a year and I mentioned it over a year ago when it happened to me the first time. Will never be returning to this poorly run establishment.

Was having a hard time after I broke my phone, hesitated coming to the revere store because of poor service in the past. I decided to give it one more chance and I am glad i did. Alex was great, explained everything to me and eventually helped me get several new devices for my account at a great deal. I would refer him to any friend .

Aimav was by far the best customer service representative that I have worked with. He helped and provided memorable service. Made this long process easy.

It was quick And I would have been lost if i were to do all that myself, adding all the apps transferring on numbers and apps just amazing work from our tele. love my new phone

Ed and Aimav were great! They set me up on a great and affordable plan with a new phone and a tablet! Ill definitely be here again!

My experience in revere was awesome because they could not have been more caring, especially that Angelo. When I leave my husband, I will marry him. Ive gone in the swampscott store, and not happy with them. I felt ignored. Never in the revere store.

I switched over from AT&T and the service here was great. Ed and Dave really took care of me.

Just had and amazing experience at this locations Matt was great with getting our Samsung 8 setup and then rest of the staff was so helpful and polite even when our daughter was eating dinner in the store and playing with all the phones. Great experience will only be coming here for any of my Verizon needs.

Jared was excellent! set up my devices for my wife and i. We know we can count on him for any future help! I recomended him for anyone that needs advice!

Aimav and Ben were very helpful in helping us port over from Sprint. We even got some excellent deals on tablets and mifis! Definitely make this your official Verizon store!

Voury and Steve from the store in Revere located at 85 squire road were very helpful and the best ! They helped me restore my phone and data after it fell in water !

Excellent service and professional attention in cellphones in Revere, Massachusetts. Clerk, Aimav Gnonzou was very attentive and responded to all my questions in a timely manner. I highly recommended Cellular Sales.

I came to this store and a gentlemen called Voury and his team was very helpful in getting my contacts uploaded to my new phone - thank you

Very good experience, Andrew was able to find the best deal for my phone for me and my daughter. I would defiantly recommend to friends.

Fun,fast, funny,kind workers. Very helpful and will spend a lot of time to help you with all your questions.

Well to all concerned Scott Marchillo has taken very good care of all of my phone needs, and is a wonderful man. You people are lucky to have a great person working for you.

Make sure you get everything in writing before you make the decision to switch to Verizon at this store. Alex and his staff were great until we werent getting all the rebates and promotions promised to us. We spent countless hours each month fighting to get our money. Our calls were were not returned and texts unanswered by both the stores manager and Verizons customer service. Finally, after telling customer service to waive our contract and shut down our account we were we given the rest of our promotional money. I even had to threaten them with a false advertisement suit.. It shouldnt come to this. Make sure you get all the figures in writing like we did or youll be screwed like we almost were.

Fantastic expierence was in a hurry and they helped me with all my concerns quickly I recommend this store very professional

Great customer service by Voury and the store ! The entire process of getting a new phone was pleasant, interesting and educational! I recommend this store !

I really enjoyed the time Ed took with us to learn our new phones. I would recommend this store anytime.

I came to the Verizon in Revere Massachusetts and its the best place Ive ever been talk to Cristhian and Ed are the two of the best people I have ever met very helpful polite took all the time that I needed to explain everything to me would recommend them to anybody

I would highly recommend this Verizon wireless store. Our salesperson was very knowledgeable.

Caline, was super helpuful. I was there for a good,five hours asking so,many questions an he was patient as could be. I went in the store to demand answers and he gave me them and then some. Five stars for such an energetic staff.

Hey Josh was fantastic. He answered all my questions an showed me how to use the most important phone features.

Just met with Josh...my tablet was having some issues and he helped me sort out the warranty and connect me returns/repairs. Friendly and super easy service!