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Pignatelli Collision
3925 Booth Calloway Rd, Richland Hills, TX 76118, United States
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Pignatelli Collision
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Da
Review №1

Pignatelli Collision is Truly a 5 star service company. Because of the recent hail storm we had in our area, we had all of our cars (3 brand new) serviced by them. We are very pleased with their honesty, courtesy, and high quality of the job performed. Our cars look brand-new again. Also, unfortunately for us, because of the storm we had to have all 3 cars in at the same time, and Pignatelli worked tirelessly and diligently to the best of their capability to fix them in a short amount of time making sure that we can return to our everyday day life as soon as possible. I want to thank the manager Joseph directly for all his efforts, for going above-and-beyond to make us very satisfied customers. Pics below are pre-repair. Thank you Pignatelli

Em
Review №2

So impressed with the guys at Pignatelli! They treated me with much respect and care. You can really tell they value each customer. I am thrilled to have found them and to continue recommending them!

To
Review №3

This was my 3rd visit to Pignatelli with the quality and customer service of the 1st two visits being exceptional. Based on that I history I returned for a paint job on my vehicle. I was told they were very busy and according scheduled my work for about 10 days later, as recommended by their estimator. When arriving as scheduled, I was warned it my 2,weeks not 1 and then never heard from them again. I had to call repeatedly to get updates and got only more unfulfilled completion dates in return. I am not sure what has changed but assume it is personnel related.

Al
Review №4

Pignatelli Collision is a 5 star service company. Not only did they fix my car in a timely manner they even returned it to me cleaner than I had given it to them. Beautiful work and lovely team to work with. 10 out of 10 highly recommend.

Ev
Review №5

I recently moved to Texas and transferred my car over to the state. It was kind of you and your staff in assisting me with my plates. I can’t thank you enough!

Al
Review №6

Great experience with the guys at Pignatelli!! Repairs were fast and very well done. They had replaced both front and passenger doors, repaired the rear bumper, and repainted and it looks flawless. Family owned business as well. 100% coming back for any repairs needed in the future, thank you!

So
Review №7

I tried to use this business, they sat on my car for 2 weeks with no contact, after I called them they hadnt even started and told me they were waiting on a different estimate from the insurance. When I dropped my car off and I had emailed the insurance estimate, they told me 2 to 3 weeks, nowhere did they ever say they needed different info from the insurance company, they never called me to inform me of any of this either. When I called and was absolutely furious that my car was not touched after 2 weeks, Joseph just kept saying that people make mistakes, people are running behind, anything except he was sorry, they dropped the ball, they messed up. Then we I explained I have been without a car for 2 weeks no way to get around, he proceeded to tell me he could hear me driving, which I explained luckily my husband hadnt gone to work yet that morning cause I was driving my son to football practice. This busines has terrible customer service and everyone should be aware of how they treat people. Apparently they have too many cars and didnt need my business! Shame on you Roman for letting your business be run like this, and for letting your staff treat people like this! SHAME ON YOU!

jo
Review №8

We have used Pignatelli Collision exclusively for our work vehicles the last 2 yrs. They are always friendly, helpful and honest about repairs needed. I highly recommend them for any repair work you need done!

Ma
Review №9

Jon and Lauren were fantastic to work with when some bone head smashed my driver side door while it was parked! Jons specialty is luxury car restoration so I felt at peace seeing his portfolio. He got my car Ruby repaired and in 4 months I havent noticed 1 issue. It still feels like its original factory condition. Ive referred multiple friends to him because he cares about the project as well as the customer. Jon is truly an artist that lives up to his Italian name.

ja
Review №10

Great Facility, Team and outstanding Quality! Nothing but great things to say with a quick turnaround and great communication!

Ev
Review №11

After hail damage on a brand new car only 3 weeks old, Pignatelli fixed my car up and returned it in BETTER than new condition! Extremely satisfied with the entire staff and process.

th
Review №12

Love the guys and professionalism at Pigantelli. Joseph and Jon are top notch in this industry. Highly recommend them and their staff.

Ge
Review №13

Took my Ford in for some repair to the front panels after getting hit, and the Pignatelli team did an outstanding job! Between working with my insurance and the fantastic customer service from Roman Pignatelli, it was a great experience! Highly recommended!

Sc
Review №14

Great business--and would definitely use them again. Great work, fair price---and GREAT communication throughout the process. Highly recommend.

Pe
Review №15

I am very pleased to have found this shop. I had a small issue which I needed resolved quickly. I spoke to Joseph in the morning and was very impressed by his knowledge and professionalism. I took my car to the shop in the afternoon and Joseph and Matt worked with me to quickly resolve my issue at a fair price. I will definitely be coming back to see them next time I need anything and will make sure to refer them to all my contacts.

Jo
Review №16

Clean, professional and friendly place. Quality work and even got it done faster than was expected. 100% satisfied with the experience here!

Ma
Review №17

Best auto body job I’ve ever had done. I Will not hesitate to return.

Se
Review №18

Great communication through insurance claim, made all arrangements needed and finished out great.

Wi
Review №19

I have had multiple cars repaired here and they always do top notch work. Recently did $12,000 in full body repair and they were done in half the estimated time from the dealership. I have worked with ‘Joseph’ both times and have referred multiple people to the shop - all of which have had great experiences as well!

Or
Review №20

After someone rear ended me on the highway. I took my car here. Great communication and such an amazing job. My car looks better than when I bought it!

Da
Review №21

Matthew and his crew fixed my challenger so well it looks new .got it back when they said I would and it was cleaned spotless my wife and I couldnt be more pleased.

Ro
Review №22

Friendliness mixed with professionalism, as well as an excellent level of craftsmanship. I would recommend them to anyone.

Da
Review №23

Owned by a wonderful family who knows their stuff! Very talented staff with excellent service! Would recommend to anyone!

Mi
Review №24

Professional service

Bi
Review №25

Extremely satisfied with the work and customer service

Sa
Review №26

Visited them for our Infiniti a couple of years ago, they did a great job.

Er
Review №27

Wonderful experience! I will never take my vehicle anywhere else!!

Ka
Review №28

Through a series of unfortunate events, I needed to visit Pignatelli Collision 3 times in 5 months. Their professionalism and quality workmanship is unparalleled. To make anything in this industry worry-free is really challenging when there are so many shops that do less than quality work. Im very fortunate to have found the right place for my vehicle. THANK YOU Pignatelli Collision!

Be
Review №29

My wife scraped her back passenger door on a pole. Her car is pearl white, which apparently is a hard color to match. They repainted it and perfectly matched it with the front door and rear quarter panel at a reasonable price. Her car had previously had the back bumper repainted somewhere else, where she was overcharged for a worse job. Joseph at Pignatelli pointed that out to me, which was great, but now I notice it. Both of our cars are pearl white. So if we ever need any more work done, Im definitely taking them to Pignatelli.

Co
Review №30

Best place for painting your car! They did a phenomenal job on our Infiniti. We were hit by a truck, smashed both drivers side doors. They replaced, repaired and painted and had our car detailed inside and out, all done and back to us in under 8 days. Awesome service and great people to work with. Thank you to the owner, along with Joseph and Courtney.

Br
Review №31

Matt handled my insurance claim on my daughters car after she was rear ended. They did an excellent job. They where on time with the vehicle and meet all my expectations. They had to go back to the insurance a couple of times and got all my repairs covered. I have seen other cars painted at some local shops and thier quality is excellent. I had a 2017 mustang that the dealer damaged while in for repair and the people they used butchered my car paint. I wished I could have got the dealer to allow me to use this place. Thier quality is really good. Thank you for the excellent work.

Sc
Review №32

Best in the business! Pignatelli Collision is the only place Ill bring my vehicles. Excellent service, top notch repairs and quick turnaround times. I couldnt ask for more.

Gl
Review №33

Great place to go for repairs. Expert repairs, great price (much better than a prior estimate from another place), friendly and polite employees, and honest and ethical business practices. We are customers for life!

Ri
Review №34

Great place to have your vehicle repairs done. The owner is a super nice guy and the work is top notch.I would recommend this place.

CO
Review №35

Local Excellence followed by family warmth.I will let everyone know about the team at Pignatelli Collision. John, Joe, Tori, Noah Thank you again for turning a bad experience into a great one!

Do
Review №36

They fixed my car back to new! Finished before the promise date and they stand by everything they do. Best experience ever.

Jo
Review №37

Taking my vehicle to Pignatelli Collision was a no brainer. Their reviews were great as well as people I spoke to that brought they’re vehicles here couldnt say enough about the quality of work they had experienced but also the relational difference in coming into a shop like this. I totally felt like they cared about me, my kids and the situation as well as taking care of my van. Pignatelli Collision did such an amazing job repairing my vehicle. I was so happy to return the rental van and get back into ours. Looked like the day I bought it. Thank you Pignatelli Collision for going above and beyond and getting our family back into our vehicle so quickly.If you need a body shop for any reason, you NEED to bring your vehicle into this shop!

Da
Review №38

Awesome people who go above and beyond. Thank you, Jon and Joseph... Youre the best!

Mi
Review №39

They do everything above and beyond expectations and even helped me with stuff that they really didnt have to make the extra effort to do

As
Review №40

Fair price; good communication; great work; cleaned the car inside and out at the end. Impressed by this outfit.

Ju
Review №41

Great place with great people to get your car fixed after an accident.

Je
Review №42

Great family owned business. Service with integrity!

Br
Review №43

Awesome guys! Thanks for an efficient job!! Yall went above and beyond!!

le
Review №44

Good shop. Solid work

Information
50 Photos
44 Comments
4.8 Rating
  • Address:3925 Booth Calloway Rd, Richland Hills, TX 76118, United States
  • Site:http://pignatellicollision.com/
  • Phone:+1 817-282-0158
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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