They have the parts you need for whatever youre working on the employees were great to talk to and were able to understand and find what you needed

Friendly, knowledgeable customer service. Fair prices.

There first car show they put on was great food was great had a good time

Prices are fine and workers are nice enough as long as you dont need them to do anything for you. Just order off amazon

They have the right parts when you need them

Prices generally higher than other auto stores but always friendly staff

Nice, clean location. Had 2 hoses made on the spot in just a couple of minutes. Good, helpful people. Have a good selection of parts, accessories, oils and more.

The guys were friendly and very helpful

Efficient. Clerk was great.

Very poor customer service,had to call three times to get someone to answer the phone and then speak with a rude employee at that...just reminds me why I dont go here regularly..OReillys can keep my business

The employees were very friendly, and seemed to know what they were doing., And the place was well organized, with decent prices. However, what I went in for, 3 out of 4 items will not be in until Tues. Im glad I was paying attention to the receipt. They had to refund some of my money for one item, it was on sale and I was charged full price.$24.00 sale was $12.99. not the counter mens fault. Sale wasnt in the system.

Big help

On a road trip, saw had a broken tail light. No idea how to fix it and no garages open. Showed up and they put it in in 2 minutes for $3. Super nice people

Great location and people. And the parts u get at NAPA are 1st class!!! The only place in Richmond Ill use!!!

They have the worst customer service. I had called on the phone about needing to return a wrong part. The box it came in had gotten thrown away so I called ahead of time to find out if they would still take the part back. Mind you the part was just purchased on 4-03-19 i was told they would take care of it if I had the receipt. When I went in I was told by the manager they could not take it back without the box. I told him the employees name that said I could on the phone. He then proceeded to say he was the manager again and would not take it without the box. So I told him I will dig it out of the trash and be right back. When I got back not even 15 mins later. The manager left and told the other employee to tell me he could not return it. I would have to take it up with the manager. Knowing full well the manager told me he would take it back if I had the box. The employee was completely rude about the situation and said there was missing parts before he even opened the box. On my receipt it strictly says the part may be returned accompanied with this invoice. I will never purchase from Napa again if this is how they take care of business. For now on I will only be going to AutoZone or OReillys especially considering they will price match any auto parts store. Why do we need Napa? Again they sold me the wrong part. Please be advised do not shop there unless you want your money wasted and no proper part for your car. I will be calling corporate and only writing this review so no other innocent person gets their money stolen.

Saved us. Out of town and had a breaker on trailer go bad and they hooked us up. Friendly service.

As always Napa has the quality, store is well set up and has a very knowledgeable staff who appreciate the craftsman.

Knowledgeable staff. Very friendly. Great place to get quality parts.

These guys can help you figure out most of you car care needs. Great store.

Great people and great store. The added plus is that it is close to home.

The right parts are generally in stock and there is always a friendly face to help you with them.

I went there for a serpentine belt and they gave me the wrong belt.

Great place to get parts they know their parts

Best place to buy good quality parts

Employees help with installation and know what you need.

Good people find what you need

Kurt is an excellent parts man.

Great parts store

I went in for window tint but the dont sell it.

Got what you need

Great Locally Owned Parts Store

I wasnt there

Nice store, American made

Helpful

GOOD PRICES

Very helpful