Grace Auto has been a fantastic experience at about every level! This was my first time buying a car and I was worried I was gonna get scammed or pay way more than needed, but none of that happened. They were all so friendly and they answered the obnoxious amounts of questions I had. I never felt scammed and felt the price and the services they offered were extraordinary! Everyone on their staff is incredibly knowledgeable and Richard especially was really helpful in answering all my questions about the car. The Warranty options are also incredible and the staff (I talked with John) was incredibly knowledgeable and helped answer all my questions about the warranty. Even the day of picking up the car after all the pre-work to buying the car was a breeze I was in and out in like 45mins. The only thing that wasnt optimal was they seemed to be a little short on the phone, yet at the same time I was asking a lot of questions and they still answered all my questions. My mom, who helped me during the process, says when shes going to buy her next car it will be with Grace. It was a beyond amazing experience and everyone there was so helpful, friendly, and knowledgeable! It was the best kind of car buying experience I could have possibly had. Thanks so much Grace!

Super nice staff and great car buying experience without the nonsense games some other dealers play. I was looking for a car under $10k and they had a nice selection to choose from without a ton of miles on them. They’re upfront with all of their prices/fees and they don’t try to rob you with those outrageous $799 or $899 dealer fees. They do charge a $475 dealer fee but that’s not bad at all. My salesman name is Nick so if you call or stop by ask for him. He’s very nice, polite and knowledgeable. The owner John was very pleasant to deal with. I Highly recommend them for your next car buying experience. I wish I could give them 10 stars.

We were so so glad that we ended up coming to Grace Auto. Everyone was so friendly and helpful and really went the extra mile to make sure were happy and confident with our purchase. No one EVER pushy or rude at all, and we can only say great things about Nick, who we worked with through the whole process, as well as the whole team. My favorite line from the whole process from Nick was “you all seem like great people, but we don’t want to see you again.” They make sure you don’t come back unhappy with your purchase, and it shows! Recommend!!!!

Purchased our 2015 Subaru Forester today. Great price and service. I highly recommend this auto dealer if you are looking for a great quality, fairly priced vehicle.

If you are in the market for a vehicle this is the first place you need to check out! I purchased a 2007 Tacoma a couple of years ago from them. We recently purchased a Honda Accord from them and John and his staff are amazing! His honesty, knowledge, and willing to help made it happen and helped our family. Honesty, hard work, and enthusiasm in what you do makes for a great local business!Many thanks,Phillip Mulligan

Nick was a great salesperson and we could tell he really cared about getting us the perfect car! He even went out of his way to give us a call when a new car came on the lot. Darren did a great job detailing the car and John was a fun, compassionate and made us feel very comfortable throughout the process. Great experience overall and will come back again!

Awesome experience with this car sale got the RAV4 we neededfor the family. Test drive and everything done in just a few hours. Great employees and an awesome owner we will definitely be coming back to get our next car from Grace auto sales!!!

We purchased this weekend from Grace Auto. What a pleasant car-buying experience. From the minute we saw the vehicle to the second we drove away.We were under pressure to get a vehicle for our son [way harder than choosing for oneself]. Once we found Grace Auto, we knew we would be buying from here. This wont be the last time.Thanks Sam and John!We will be back.

I purchased my 09 SONATA from Grace Auto a week ago I received nothing but TLC (tender loving care) Selma was fantastic, great personality and customer service. Austin was also great, very cool and cares about customer needs, got all of the little fixes done on the car. John what can i say, went out of his way to assist me in getting me finance and was very patient . And Nick was very helpful also, good guy.I would highly recommend buying a car from Grace auto sales, great place, great people. RC

Great Experience, sales personnel were quick to find desired vehicles, and left us alone to test drive and make our decision about the purchaseVery clean, and everything was well kept, top notch dealer

I just bought a car from Grace Auto and the experience was AMAZING! The entire staff is super friendly, professional and caring. My mom LOVES her new car from GRACE AUTO!!!

I typically only buy cars from larger dealerships out of fear of “used auto lot” nightmares. I found my 4Runner on their website and came in the very next day. I immediately knew I wanted to buy a car from them. John and nick were amazingly friendly and helpful and the whole experience felt like I was doing business with family. I absolutely love the car and the price was amazing. I had been looking for a 4Runner and almost came to the conclusion that I would not be able to afford one until Grace Auto. The price was incredibly fair. Would buy from Grace Auto again

I wanted to thank Nick and John for the amazing customer experience today. I came in the dealership with specific vehicles in mind but they didn’t fit my budget. Nick and John never gave up on me. They allowed me time to process my decision with amazing options in mind. I’ll tell you, Nick doesn’t mind running around and looking for exactly the right car; and, John trust me has your back on making sure the deal fits you and your budget. I will be back and I’ll tell all my friends about how amazing Grace Auto Sales is. I said YES 😉

John and nick were awesome. John got us into the car that we wanted same day and we LOVE it. I recommend coming here if your looking for a car.

We had a very pleasant experience. Very up front from the get go and hidden messages fees. The two who help in the front very nice asking if we needed anything and pleasure to chat with

I had an amazing experience here purchasing my first car. They make you feel welcomed and help with any questions or concerns you have! Definitely recommend!!

Great selection of autos. Excellent customer service. Very helpful sales staff. Really went out of their way for my daughter.

I want to give a big shout out to Grace Auto Sales. I, typically, dread buying a new/used car, but my experience with everyone at Grace was pleasant. Not only was the car in great condition with low mileage, the few things we found that needed attention were quickly fixed, the car detailed and ready for pickup the following day. 2 weeks after driving it off their lot, the car wouldnt move. We expected the worst. When I called and spoke to Nick, he passed me on to Richard, the Service Manager, who instructed me to get it to him ASAP and hed take a look at it! Within a few minutes of the car returning to the lot, he called me to say hed look at it as soon as possible because he knew my son was without a vehicle...and worried about the condition of the car. Well, within 24 hours Richard had diagnosed the problem, fixed it (a random stone was thrown up into the brake system keeping the car from moving...not their fault in anyway, by the way!) and said we could come pick it up...no charge! Thank you to everyone at Grace Auto Sales. We will be referring our friends and family without any reservation. Mary Johndrow

Just got my new truck today! Aaron the detail guy did a very good job by cleaning my truck last minute & Nick had wonderful customer service. John did a wonderful & professional job getting everything set up on the day I picked my truck up. Austin did a wonderful job explaining everything to me before I made my decision, & I am very glad I made it! Thanks guys for all your help.

Nick, the sales associate was extremely knowledgeable, but more importantly straightforward and honest. He has an indepth understanding of the vehicles on the lot and didnt waste time trying to pitch us. The entire purchase process was efficient and the staff was very professional. They worked, and found us the very best loan rate available. Thank you Grace Auto!!!

I was car shopping within the last two months and initially was glad to have stopped by Grace Auto. Everyone I encountered was pleasant and extremely hands-off. Over the numerous days, I was there, I spoke to or interacted with at least four people; only one offered me their contact information. The day I attempted to purchase, I was kept standing at the counter talking to the associate about specifics like needed repairs on the vehicle and what they would and would not fix, purchase price, loans, financing, and rates. All while other associates were 1 foot away listening to the conversation while on their phones or computer, and customers were coming in and out of the very small and confined lobby/office/register area. It was distracting and not a very personalized service experience. I was never asked to sit down and have a conversation. I felt like I was at 7/11 trying to purchase a Coke rather than a big purchase like a car. Ironically, the associate I was dealing with LOOKED like an unprofessional 7/11 clerk, not a reputable salesman, so I guess I should not be surprised by how he handled the inquiry.

The Entire Car Buying Experience was Phenomenally Graceful. Thanks

This place was so wonderful! This was my first solo car purchase and I couldn’t be more grateful for the experience. There was no pressure applied, they gave me all of the advice, and walked me through every step of the buying process! I highly recommend coming to see this crew if you are looking for a new used vehicle. Great selection, amazing staff. All around just awesome. Will recommend to everyone who is looking h for a new car!!!

Great job from Nick Turner and Selma, great young sales team amazing work. I recommend anybody looking fr a vehicle to reach out to this amazing yung team doing what they do best. 5 stars for them.

Great customer service. Made it quick and easy every step of the way. Id definitely recommend anyone here to help with finding you exactly what your looking for in a vehicle.

Very nice attention to detail family business work with you to the end. Even the staff are proud of this place

This was an excellent place to buy my car, John was very helpful and patient throughout the whole process. Took the time to help me purchase the car that I really liked. Would recommend it all who are looking to purchase car!

Nick was absolutely wonderful! His smile is contagious and he’s so pleasant and patient and had pretty good knowledge about what I was looking for. The entire staff had great attitudes and very customer focused. They addressed my concerns expeditiously!

I cannot even put into words how satisfied we are with Grace Auto Sales! My husband and I have always dreaded the car buying experience, until we came to this dealership. They made everything so incredibly easy. We will be back in the next 5 years when our oldest daughter gets her license! Major shoutout to Don and Austin for all of their help and hard work!

I would like thank my friend John! He worked so hard and diligently with myself and my partner. We came in with our mind set on a specific car and he made sure we left with that same car! Thank you very much John, and thank you Grace Auto! I really appreciate you guys!

Absolutely best experience ever! Patient, experienced and friendly environment. Addressed all our concerns and questions. Definitely recommend to friends and family. Shout out to John and Nick you guys are the best!

They did a beautiful job with selling me my 2009 Honda Accord. I love my purchase and the whole crew did a wonderful job with my purchase. I am excited to pull off in my (new to me) car. Thank you so much to the Grace Auto Parts crew. HIGHLY RECOMMEND

I am very happy with the way i was treated by the owner and sales person at Grace Auto sales. They represent their inventory fairly, price is competitive, and i would do business here again. Mark.

Came in and found a gem of a car for a great price. The owner, John, was very welcoming and made the process of buying a car very straightforward and easy. He worked with us throughout the whole process and really seemed to go the extra mile. Very chill place, calm environment. As good as it gets when buying a car in Richmond. 👍👍👍

Great people and good deals, clean cars,and very clean environment, excellent service.

Great sales experience and I wish every car purchase goes like this. They are very knowledgeable and no pressure. John and Nick were extremely helpful. 10/10 car buying experience since they care genuinely

Grace Auto Sales is a super great dealership! They’re honest and upfront, and extremely kind. They made it super easy and stress-free, so you could focus on the decision you were making. Definitely would recommend, 5 stars.

Such a relaxed, environment where there was no pressure! Excellent customer service. Exceeded our expectations and met ALL of our needs. I will never buy a car anywhere else! Highly recommend Grace Auto and happy happy with the car!! They are the best!!!

Awesome dealership. They assisted me from the beginning to the end with the process. They made getting my dream truck easy peasy!

I have found everyone at Grace Auto to be very helpful, friendly and knowledgeable during my buying adventure. It s been a pleasant surprise!

I received A+ customer service from Nick and Austin. Very friendly, personable and they get you in and out of the door feeling satisfied. Nick answered a difficult question that I asked with grace and diplomacy. Great place!

We bought a used 2008 vehicle from John and his crew on Friday, August 20th, 2021 and we live almost 2 hours away from his location. So, I was grateful we got to take the car home the same day. This is your one stop shop for purchasing a car; the Amazon of car dealers, John has everything set up in house - DMV registration and tags, mechanic work, financing, detailing, etc. John and his staff (Nick, in particular) were friendly, informative, and helpful. The process took several hours but we were updated on the timing for the steps in the process as the day wore on. No complaints about the car. We love it. Thanks!

We were very impressed with the selection of the lot and quality and price of our new purchase. Very grateful to be able to test drive without a hassle, we were great with eye contact and kindness. We will be shopping here again!

Nick made me feel really good about buying a car from Grace auto .He took a lot of time helping me with the SUV I wanted. Real nice guy

I had a great experience with this dealership. Selma was really nice and understanding through the process of finding the car I liked.

Mr. Grace was the best. He found what I was looking for within a couple of weeks and saved me the time of going place to place!!!! I would recommend to anyone looking to buy a car.

Fantastic experience! Amany is fabulous and incredibly communicative throughout the entire buying process. John went out of his way to help me with financing my vehicle. This is the second car I’ve bought from here and I’d recommend it to anyone looking for a reliable dealership!

We had a phenomenal experience from day one with shopping for a new vehicle. Selma and John had patience, understanding and were so accommodating until the deal was closed.

I had a wonderful experience with this company, theyre family friendly and not pushy at all. They helped make everything smooth and were quick and easy. I would recommend them to anyone in Richmond looking for a good price and easy people to deal with !

5 stars, great experience. Good vehicle, good warranty, good customer service, would buy from here again. Thanks Grace Auto for the great car at a good price. I would highly recommend this place.

CAUTION - BE WARNEDBought a vehicle for close to $5000 from them early last year. The first month my wife was stranded on the side of the road and they said it wasnt covered under their warranty. Over the next year my wife was broken down 4 more times on the side of the road until eventually the engine blew.We invested another $1200 after the $4800 price tag, and it was the timing belt which should have been changed before sold according to the manual. They had sold us a car which has a timing belt that had never been changed, causing permanent engine failure We are now out 6 grand and my wife has no vehicle.The people here will do anything to get out of honoring their warranty, and sold us a lemon to begin with.Dont be fooled by the smiles on their faces, take it to a certified mechanic for a full in-depth inspection before ever signing anything with these people.13 months after our purchase our now $6000 investment is deemed valued at $100.Im sure one of their employees will try to diffuse this post or deflect it the way they did all of our attempts to get things made right through their warranty.EDIT- in response to owners post, It was like pulling teeth to get you to do anything, when the new alternator stopped working less than a month after you put it in. My wife tried reaching out to you all numerous times with no resolution or help from Grace Auto, leaving the car once again undrivable until we got it repaired at another shop at our expense. Grace Autos mechanic, whom said it was just the alternator was wrong, and it had been a more serious issue. So we did reach out. You once again fought us on covering anything even though the original new alternator was not a repair but merely a band aid to help it drive off your lot and maybe an additional 150 miles before breaking down again. Your mechanic seemed to do only what was necessary to get it to drive long enough to go past the initial warranty period. Based off of the lack of response and help from your company that message was loud and clear

The worst experience with purchasing an Auto. I purchased in June of this year. Had to bring it back same month with transmission issues, Richard Young Manager of service department, he thought it had a leak so never took care of that and ( some services done). I ask for trade with in the 30 grace period and they dont offer that. It had continue with same problems and they cannot do nothing with it. What poor people for salesperson and service. A car not even with 4 month of pay.

They were great, made sure I left in the vehicle I wanted. Truly great people

Thanks so much for helping our family find a fantastic vehicle. Grace Auto has been a great dealership to work with. Thanks so much Nick and John for working with us.

Had the best time purchasing a vehicle! Nick was the most helpful sales associate. They were very kind and easy to talk with. Super straight forward and not pushy by any means.

The owner and all employees were very helpful in getting me a car quickly and easily. They were all kind and thorough and made the whole experience easily.

John, Salma, Nick and John have been really sweet and helpful. There was no pressure and just overall they make the car buying experience much much easier. Highly recommend them for anyone that’s trying to buy a used car. I wasted my time trying to buy from individuals I wish I had come here earlier honestly!!

I had the pleasure of working with Kevin the Sales men, he is very nice and helpful. I am extremely excited to drive my new car! thank you!

Easily the best to deal with. Haaaate buying a car, but they let me pick and make sure I was approved before I even drove to the lot. Did not waste my time which I really appreciate. Everyone was friendly and not pushy at all. Thanks so much! Im definitely coming back for my next car.

Nick Turner and all employees were so helpful and we found the perfect car for our grandson.Thanks again Grace Auto for a job well done!!!

I had a great time and hassle free experience.Salma with a bright smile helped me navigate through my whole buying experience.Salma was knowledgeable and pleasant.Thank you for such a great experience.Ivan

Had a great experience at Grace Auto Sales. Nick was very helpful and friendly, as well as Darren and John. Highly recommend purchasing your next car from here!

John is the best. Made everything super easy and was absolutely pleasant to work with. Highly recommend!

Making my car buying experience completely hassle free. Highly recommended! Thanks guys!!!

Sam was awesome and made everything so easy. We are very pleased with our purchase

Good place to do business. Hard to find a conscientious, honest, helpful used car dealership today. This is one! Even though very busy,, they were very attentive and helpful while we looked. They gave me more on my trade in than a previous dealer had offered.If you are looking for a good quality used car with less than the average pressure and hassle, I would recommend giving Grace Auto a try!

Sam was really great! The entire staff was very accommodating & i was able to get the car that I wanted.

We had a great experience at Grace Auto Sales. The family atmosphere was welcoming and there was no pressure. The owner worked with us personally and was very helpful. I feel like we got a good, fair deal and the process was quick!

Family owned and very nice people! We arrived one day just looking and weren’t pushed at all to buy anything and we met Don who was very helpful! Came back the next to actually buy and the process was smooth sailing. John was excellent and Everything went smoothly and we felt very welcome! We figured out there was a problem with the back seatbelts and John was quick to assure us it would be taken care of. Called Richard there the next day who told us he was already made aware and was ready to help! Definitely recommend for first time or continued car buyers :) Thank you to John, Richard and Don!

I had a great experience here. They all were friendly, nice,helpful and made the car buying experience a breeze. I would highly recommend buying a car from grace auto!!!

Just got my new car today! Excellent service from everyone. Super easy super helpful 10/10 recommended.

Great experience! Easy process and friendly staff. Will return for future purchases.

Excellent buying experience! Everyone who works there is extremely helpful. Not pushy about selling their cars like some dealerships can be. Would definitely buy from Grace Automotive again!

Very satisfied with my experience at grace auto. John helped me out and did and excellent job explaining everything.

These people are very nice, John is a great financial person, omniah is such a great person really helped me out, even when I was freaking out, I love these people I love this place they are awesome, I would always recommend for someone to buy from them.

Don at Grace Auto is just marvellous. Wrapped up a great sale with kindness and such courtesy! Highly recommend.

Phenomenal service and buying experience. I have never left a review for any business but Grace Auto deserves the praise. I am always apprehensive when buying a used vehicle but especially when buying from a used lot. Grace Auto Sales put all of my worries at ease. They went above and beyond to make sure the vehicle I was looking to purchase was in the best shape possible in order for me to drive home to my family. I highly recommend them. They care about the cars they sell and the people they sell them to. John, Austin, and Evan are all great guys with great attitudes. GREAT FAMILY BUSINESS!

First time buyer and this was probably the best experience I could have had. John and nick are awesome, super down and earth and friendly. Thanks ya’ll!

I came in to Grace Auto and everyone was THE BEST!! Austin me test drive in the evening and let me come back after closing with no problem. Don helped me with the paperwork and John got me the best finance plan Ive ever had. This place is definitely a hidden gem that everyone should check out when looking for a good affordable used car!

Great experience. Owner is honest and very helpful. Next car will be from here.

Was really pleased with the service and familial feel when shopping here. Nick was extremely friendly and helpful and John was the same. Can’t recommend Grace any more!

I was well serve at Grace Auto on September 14, 2021 when I bought a RAV4 Toyota. I will recommend friends.

My experience at Grace Auto Sales was one of the most pleasant Ive ever had. John and Nick made the entire purchase process quick and easy. Everyone was great!!

Thankful for Austin, John, Selma, Steve and the whole staff for making our experience such a pleasant one! Very friendly and helpful. We drove 6 hours round trip for great deal on this vehicle and that’s exactly what we got! The awesome customer service was an added bonus!! I would recommend them to anyone!

Everyone at Grace Auto Sales is great! Amany is the best and took great care of me. I felt very comfortable with the entire process. I like that there’s no negotiation and they make your car look nice and shiny before you drive off with it. Would shop here again in the futur!

I bought a car for my lovely wife as a Christmas surprise this year. Grace Auto was instrumental in making sure the process went swimmingly.Talk about excellent service. Every staff member I encountered was thoughtful, responsive, and considerate of my situation. They moved quickly without ever prodding me to make a decision I was not comfortable with. They were open and efficient communicators every step of the way. Even weeks after I paid for the car! Still there, ready to clear any and all of my uncertainties.Since stepping foot into their exceptionally-maintained shop I’ve felt nothing but friendliness. I can go to Austin, Evan, Richard, or any other employees there with ease of mind — knowing I’ll be taken care of. This group of people is among the easiest and enjoyable to work with in the region. They’ve earned my 5-star respect, and I would recommend this shop to literally anyone in pursuit of a new vehicle.Truly, I can say that Grace Auto eliminated the negative and preconceived notion I had of buying a vehicle from a dealership. That’s something you shouldn’t take lightly. They are a great group of humans who will absolutely look out for you.Tell them Ian sent you!

Great customer service! Totally recommend! 10/10

Absolutely no complaints! Made buying a car a easy and seamless as possible. John Grace sold me my car and couldnt be happier with my experience. He was great to talk to and enjoy my time there. Will definitely go back if Im ever looking for a reliable car for a great price!

We had an amazing experience and love our new car we got here. Everyone was super helpful and went above and beyond to help us out. It was my first time buying a car and they were patient with all my questions and never rushed me or made me feel pressured in any way. There was a great selection and prices too.

Great team, Everyone there assist us with getting my oldest daughters first car. Thank you all.

What an incredible experience! From start to finish, the staff - Selma, John and Don were so professional. No pressure, answered questions, were ready for us at our appointment time. It was great to watch John Grace in action helping his time with copies, license plates whatever it took to make the process efficient and painless- not the typical owner tasks you would expect to see. I would recommend to everyone.

What can I say about Grace Auto Sales other than excellent job!! This dealership was A+ from beginning to end! Every vehicle on the lot was clean and well maintained. I drove all the way up from Chesapeake to get my vehicle and was not disappointed! Hope to do more business in the future. John and the crew have everything you need to get you rolling today...Thanks again for everything

100% recommend Grace Auto for you next vehicle purchase! They have a great selection and a great staff - we love our Honda CR-V!!

We had an amazing experience. We went in looking for a cheaper car and left with a better vehicle at an amazing rate. The staff was knowledgeable and friendly. Couldn’t recommend more.

This is exactly how car buying should be. No pressure and its all on your terms. I worked with Amany and John who were both truly fantastic and made the experience pain free. Thank you all very much. I love my new (to me) car 😊

Great dealership! No one pressures you but are available when you need someone. Everyone is very nice and friendly!

John was amazing, great customer service! He made the car buying experience very enjoyable and stress free!

Great service and great staff, John made it really simple and quick to purchase my new Honda. Would recommend here if your looking into getting a new car. Amazing experience thanks again to Grace Auto!

Great experience buying a car! Nick and his team were thoughtful and knowledgeable in our process.. thanks !!

Met John and determined we would stop looking at other dealerships and deal with him for our vehicle purchase. Came back 3 times in 2 weeks and bought today. Great selection great service. Very trustworthy.