My experience for this place is Wonderful. Good people to bring anything apple for them to fix it or even get a new one for whatever you need. I have been here for every child I have,myself & other family/friends. They also have great communication with all there customers. All around, Great people that I highly recommend for great repairs & also to buy new at great prices…..!!

I love Experimac on Main Street the owner is so dope. When I brought my computer from them 3 years ago and if i had 1 issue with it he took care of it and I’m very pleased with they service. Thank you so much for everything love my apple Mac book pro

Experimax was fast, friendly and they helped resolve my issue. I highly recommend these guys if you have any issues with your apple products!

Overall one of the BEST experience that i have, they team is respectful and they work hard toResolve any technical issue you may have. Awhile ago i got my phone fix, had some minor issues but it’s wasn’t nothing they could not fix. They offer a 90 day warranty that i had pass after a few days and they still worked with me and fixed it under the warranty. I HIGHLY Recommend and i don’t even write reviews! Please go see them, better than apple if you ask me with great affordable prices.

I had an incredible experience with Experimax on West Main St. I am a skeptic when dealing with businesses that service things like computers and vehicles. However, the team at Experimax made me a believer. The staff is clearly knowledgeable and exceedingly competent and the owner seems to demand excellent customer service from them all. I can’t say enough about this team. I’m happy to leave my devices with them in the future. They’ve earned my confidence and my business going forward.

I thought my poor late 2012 iMac was gone forever, but these amazing folks were able to revive it and have it back to me very quickly. I highly recommend Experimax to anyone looking to keep their Macs a little longer. Will keep coming back to them if I need anything else for my Mac. The cost was very reasonable and I cant say enough wonderful things about this place. They have made a lifelong customer with me!

On 9/11/21 I came into the store needing some help with downloading a driver. An employee there helped me and gave me some courage and advice to make a good comment on your way over. I was very satisfied thank you and I will be back

I took my iPhone to apple; and couldn’t get it fixed. I brought it here and they fixed it within an hr. Saved my data and everything!

The only store that had a Dell 65W real charging cord. I went to 6 stores both in the west end and on south side with my computer to see. Believe me the compatible chargers are not compatible. Check out the computers while your here also. Great prices!!

Wonderful experience today at Experimax!. Ive been here before & always received great service. But today took the cake. Leonard and Alex could not have been more helpful. I needed to quickly add Microsoft Word to my MacBook Air. I had tried with another technician elsewhere who said it wasnt possible. But Leonard and Alex DID IT! Not only did they install Word, they installed all the newest versions of Microsoft Office Suite! And, they didnt charge me a thing! I will never go elsewhere. GREAT service, great location, and super helpful and friendly. Thank you, Alex and Leonard!

Excellent, knowledgeable service that has always met my iPhone and iPad needs. Highly recommended.

OMG! All of these guys are great! Especially Justin but they all are so helpful and patient and most importantly trustworthy!!! I was about to go down a remote viewer scam rabbit hole and Justin saved me from it! I have recommended two other friends to them and they both raved about them as well! There is nothing worse than having computer / printer problems that completely stop your work. They have always saved the day!! I will continue to use them when remote viewing can be used as I am now in a different city!!! Great store!!! Would give 10 Stars if I could!

Amazing service and good prices. They went above and beyond to help me when I forgot my password to my laptop. They even backed up my data for me an external hard drive at no charge. Highly recommend this place.

I have had nothing but fabulous experiences here. The staff is knowledgable and helpful. As an older and somewhat technology-inept customer, I am so grateful that they dont make you feel stupid for not knowing things!

Ive brought my iPhone SE to this place a few times now (for some reason I havent wanted to part with it). I ended up having a completely cracked screen and left it with the experts there to replace. Not only did they replace with a new screen they replaced with a new battery with no additional cost. Very nice, very fast and very generous. Will be back for all my future electronic repairs.

Theyre always so nice to me :D i came in to get my lens fixed and now to get a new laptop charger and its always nice and clean

Sooo.... I would just like to say that everyone here is highly recommended. I worked with a need staff member today and he was awesome from the moment I walked in. Just remember, for all of your tech- ting needs. Experimax is the place for full support services. Thank you Sandy!!!!!

Received excellent service. I am computer challenged. I received a lot of patience in resolving my problem.

Mr. Blue and his staff are friendly, helpful, knowledgeable and and an excellent place for any computer related issues .

Im Veronica from Show You Care Give a Bear project! And I am so extremely happy with the surprise that Experimax of Richmond will be out sponsor. After being introduced to Blue by a friend Alex ( Marketing Director ) to see if he could recover items on my old computer, they supplied me with a new one. Im so happy to have your support with all we do for the community😍 and btw all my data was recovered securely. Thanks You all! Bunches of love 💕

It has been over 2 weeks since I dropped off my laptop. I was told the repair would take 5 days. I was told when I called to check on my laptop, 9 days after dropping it off, that I could pick it up later that day. Then got a call 30 minutes later saying it would be another 7 to 10 days before I could get it back. As someone who works from home on that laptop this is unacceptable. I have to call the check in on my laptop, the staff is not very communicative. I cannot yet comment on the quality of repair but so far the customer service has been severely underwhelming.Edit: Picked up my laptop 15 days after dropping it off. Took it home and it stopped working with the same issue within 4 hours. Took it back to the store and they were able to fix their own work by the next day. Total time investment was 16 days but they did give me a refund on the original repair because it broke same day. So far, 5 days after picking it up the 2nd time, the repair is holding and laptop is working fine.

The team here is awesome! Ryan did an amazing job fixing my laptop super quick and very communicative!

If youre looking to buy or repair any electronics, look no further than Experimax! Leonard Blue and his team are the best there is. Not only is everyone incredibly kind and wonderful, but they are also SO good at their jobs. You will not be disappointed.This store has everything you could need, especially when it comes to Apple products. If youre like me, having to go to the Apple store for repairs is a complete nightmare. Save yourself the headache and come here, this team has never let me down!!

Took my 2012 Macbook Pro into Experimax because it was having issues. They ended up replacing the hard drive and ram. Leonard was very professional and had my computer fixed super quick. My Macbook is running like its brand new now. Thank you!

Great techs very knowledgeable and also willing to work with there customers

Experimax is by far the most efficient, fairly priced, and worthy repair store I have ever been into. Every single time I walk in with a problem, I walk out with a smile on my face. Not only does the staff solve my technology issues / repair needs in a timely manner, but their customer service is beyond 5 stars. The staff is friendly and reasonable, and they are always able to solve my issues at an extremely reasonable price and time frame. I have been there four time and have always left satisfied.I may be the clumsiest person in the world when it comes to my technology devices, and Experimax is always open, welcoming, and willing to quickly and skillfully fix my problems. If you want your needs to be met, Experimax is the place to go.

I love this store and the staff!!! Customer service is excellent! The whole staff is very knowledgeable, accommodating and are able to give you great consultation on your computer needs. I highly recommend them to anyone looking to purchase any Apple products. The owner always takes great care of me and always gives me great advice!!!

Experimax of Richmond is the best! They have helped me several times and today was no exception. Sandy got my iPhone working again in no time flat. He and his colleagues have always been so kind and knowledgeable and the shop atmosphere is very friendly and pleasant. You can’t go wrong with Experimax of Richmond!

Sandy is the absolute best and Ryan. Had some hack issues in gmail and he worked like a wild man immediately. Thanks guys you are the best!

Great customer service and very affordable computers. Thanks...

The people at experimax helped me so much with the issue with my laptop! They were very understanding and took time to really fix the problem for me and I got to pick it up much quicker than I expected. Ive come to them before and its always been a good experience. I definitely recommend them if youre having some kind of problem with your phone/laptop and need low cost/quick fixing

The folks at Experimax Richmond (Main St) are wonderfully helpful, fair-minded, and generous. They helped me sort through and trade in a collection of older devices for a refurbished iPhone and didn’t charge me a penny! They’ve also been great with iPhone and computer repair for me in the past. Highly recommended!!

Ten-star service!!! Today was my second time visiting this location for a repair to my 2011 iMac. I was prepared to be without my machine for at least a day or two, but the issue was corrected ON THE SPOT. The owner, Mr. Blue, as well as his staff are attentive, positively respectful, courteous, and highly skilled . My previous experience was equally as fantastic, and I would recommend Experimax of Richmond (1307 Main St location) hands down. Give them a call and thank me later! ; ))

The place is good service and fixes phones well

I had the best experience with Experimax! The staff is friendly, the prices are affordable, and they work fast! Would definitely recommend to anyone looking to repair their apple products.

They are the best!! Alex and the boss (didn’t catch his name) were super helpful, I walked out in less than an hour with a great deal trading in my MacBook! So much better of a deal than Apple tried to get me and so glad I came here instead!!!

Experimac is the best place to go to. They have great customer service, great intelligence in technology, and actually take their time with giving their customers a great product. I highly recommend 10/10!

Expirimax hooked me up with a new computer charger power adapted when I needed a new one! They were prompt to address the issue and had an unbeatable price. My roommate recommended them to me and I’ll do the same to anyone else.

My computer was on its last legs so I needed to do something about it. I had a good experience at Experimac on Main St a couple of years ago when Leonard, the manager, took care of my cracked screen, so I went back to Experimac to inquire about buying a new MacBook Pro. Leonard said he could do that for me but suggested a money saving option- buying a used MacBook Pro with a larger screen with a huge increase in memory and storage. Perfect! I love the new computer.One problem, though- my hard drive was on the fritz and wouldnt fully boot up. I was crushed because all of my itunes playlists did not make the transfer. Im a music collector and had spent hundreds of hours curating playlists. Justin noticed my disappointment and spent hours and over a week(I think sometimes at home) figuring out a way to get that hard drive to reboot. Amazingly, he kept at it even after several failed attempts until he recovered everything. What a relief!!!!!The Experimac staff really cares about their customers. I will never go anywhere else!

Absolutely excellent customer service! My 2010 MacBook Pro’s ram was stuck in it’s bay. Not only did they rescue my bar, we upgrade my ram and strategized my beast for best optimization and cost. All inside of 20 minutes!!Can’t say enough about this consistently talented staff. I’ll be back in sooner than they think.

Great people, great prices, even better service and hospitality. Definitely will shop again!

Love the service & they stand by there product! Affordable pricing & great variety of product!

I was experiencing a small problem with my MacBook keyboard. I was in and out in five minutes-problem solved. Goodbye Genius Bar, Hello Eperimax!

Customer service exceeded expectations.I needed a new keyboard for my Lenovo laptop. When I called to inquire about procedure, friendly customer service was given. I took my laptop in to ensure that the correct part was ordered. Staff and customers were socially distanced, and I was treated respectfully. Communication throughout the ordering and repair process was prompt and cordial. I will go back again whenever I have a computer or phone issue.

Thanks for everything Experimax of Richmond, I truly appreciate your help.

Knowledgeable staff, Sandy was very helpful! Preowned computers in top notch shape, and very reasonably priced. Also included a case and one year warranty with it and installed microsoft word on it for me for free! Highly recommend and will be a repeat customer!!

Went in to get a new camera for my iPhone 8. No hassle, changed the camera out in 15 minutes and at a very fair price. Kudos.

Ryan has been very helpful during the purchase, installation and follow-up for my new computer. He had been knowledgeable, and patient, explaining how to operrate my new computer and its programs. I am not IT savvy, but he made it easy to understand how to use my new computer. The price for my rebuilt computer was very reasonable and the service has been excellent. It is much faster and more efficient than my previous desktop, I highly recommend Experimax

Extremely helpful. They were able to repair my iPhone after two other locations stated that it was unrepairable. Thanks Leonard...

Excellent work and turnaround time. Very reasonable pricing. Staff was helpful and fun!

They were fast, reasonably priced, friendly... our computer was moving like a snail and it’s now like having a brand new machine!! Can’t recommend this place enough!

The manager is always so kind, professional and most helpful. The other staff members are knowledgeable and friendly too. The prices are very reasonable and fair. It’s in a good location, and the atmosphere is nice inside with a good selection of apple products. I’ve had several apple products serviced, and I am always pleased. No complaints, only praise! :)

I had the best experience with Mr. Blue ! He was very attentive and made it a point to get my phone fixed in a timely manner. I would 100% recommend going here any day !!!

I cant say nothing but great things about this store. The staff is always helpful and they are by far the best repair store in Richmond.

Experimac looked through my computer as soon as I took it in and resolved the issues that I was having. Thanks!

Solved a problem Id been having with Microsoft work in 10 minutes!!!Friendly, helpful

I spilled tea on my keyboard a week ago. I went to youtube, talked to a friend . It worked for a week and then it didnt 😢. I finally brought my macbook to people who know what theyre doing. I should have just come here in the first place. The staff has been really kind and helpful during this difficult time 😢 and I really appreciate their kindness and experience !

I went for a laptop repair. The staff told me it will be 24-48 hrs. I received a call a few hours later stating my laptop was repaired and ready to be picked up. The staff was clear and concise of the problem and how it was fixed. I will definitely return to support this local business

Thanks for fixing the button on my Chromebook. I just purchased the Chromebook....Two days after. I appreciate your promptness and assistance.

They were able to repair my computer within only a few days at a very affordable price.

I lost three years of important folders and and files in trash and was unable to recover them. Thanks to the profresionals at Experimax they recovered the three years of sensitive data. This is the second time they have help me. Their service is amazing! Thank you Eperimax of Richmond!!!

I highly recommend experimax! They have amazing customer service and efficiently gets the job done.

They saved me from having to pay 700$ for a new phone 🙌🏽🙌🏽

I bought an ipad from here and it was great. And then when I cracked my inside computer screen they fixed it the next day!!!! 100% recommend this place, it is a little bit cheaper than regular apple stores (not by a lot) but the customer service is excellent and they for sure know what they are doing!

Super helpful and very efficient

Leonard and his staff are very attentive to detail and making the repair experience as easy as possible. They go the extra mile in answering questions and making sure that not just repairing the computer, they offer as detailed an understanding as one would like. I highly recommend Experimax and hope that I wont need to return but I would be happy to come for future repairs!!!!!!

Did a quick watch repair for me and were really friendly!

These guys are the real deal! My computer broke on the second day of class, but they were able to quickly diagnose the issue and fix it in an efficient and affordable manner. When I say that they saved my life, I am only slightly exaggerating. In addition to their top-notch repairs, they give you a one year warranty on the work they perform. My friend recommended them to me and now I will go on and do the same.

This place is amazing. Excellent customer service. Everyone is very professional and they get you in and out quickly. I have been here twice now and I will not go anywhere else to get my phone fixed! Extremely happy I found this business, the people are awesome. Thanks for going the extra mile for me!

A very nice place with some very nice people. They do all types of computer repair, even though they bil themselves as a Mac store. Theyre busy but they stay cordial. They are also flexible around some price & time issues. I have been very satisfied with my two experiences here. I plan to go back.

Great service and very reliable. Thanks

I came in with an emergency problem. Ryan helped me. Did some extra stuff as well as fixing the problem. I got a chance to check out the store which was something Id been wanting to do, since hearing ad campaigns on radio. I was very satisfied. Wil be replacing my Macs battery here! Great store! Clean, cool, comfortable. Was even offered water.

Excellent service! My fathers computer died and the Experimax team expertly transferred the data and set up the computer with the programs he needs and malware antivirus software for a seamless transition for him. I greatly appreciated their expertise and customized service.

Ive broken my computer screen twice. Both times Ive taken my laptop to Experimax and have been extremely satisfied with the results! I was surprised at how fast I got it back. Im just appreciative of how efficient they were. Customer service is great, they are all very friendly and understanding, over all just a very comfortable environment . Highly recommend.

This store never ceases to amaze me with the excellent customer service. Besides the customer service the deals are phenomenal! Great staple for the city of Richmond. He also gives discounts for college students!! Everyone please come through!!!

Just went by this store because I needed new earbuds and there were two people working. One was wearing his mask on his chin and the other was wearing his covering his mouth but not his nose. There was a sign on the window saying customers are required to wear masks and employees will be as well. I did not feel safe going in as they had both clearly been maskless for a little while, and aerosols can linger in the air for hours. Disappointing, but I’ll look somewhere else or buy online :(

Want to thank the guys in experimax for being professional and getting my laptop fixed in a timely manner. Even with having to get my laptop screen ordered it took less than a week. I’d recommend this place for anyone who needs their tech repaired very good spot. Everyone I spoke with had good customer service skills and very helpful.

Experimax in Richmond,VA provided great customer services and they were able to help me with the purchase of my new iPhone. They ship anywhere in the US and it arrives quickly to my front door. I recommend shopping here for your PC or Phone .

Excellent customer service and products at fair prices. I called around town, and the employees at Experimax were by far the nicest and most patient people with whom I spoke. They listened to my computer needs and did not try to up-sell me on an unnecessary computer model or accessories. I will definitely be returning to them for any future tech needs.

Ryan has worked vigorously and earnestly in helping to get my laptop properly fixed. At my age of 77 he was very kind polite professional ect at getting the job done. He is truly an asset for your company. I enjoyed working with him. Experimax Richmond is my go to place for computers and computer problems.

Did a better job than Apple and stayed late to help me

Heroic efforts made when I accidentally spilt a full glass of water on my MacBook Pro! They were able to save my laptop from water damage and clean it good as new. I was very lucky and am grateful for their assistance.

My Macbook was in the OS Big Sur startup loop and it was way beyond what I could fix. I thought I would have to leave it with them for a night or a few days, but they were able to work it out same day. Very positive experience.

No better place to get products or service. Hardest problems always solved because they care about customers. Technical skills are unsurpassed. They know Apple products inside and out. Also happen to be as understanding with students as they are with seniors. Owner Leonard Blue is a true professional.

Having had moved from the west coast to the east coast, I hadnt backed up my iMac in over a year and suddenly my HD was failing. I took it to these guys who not only saved all 730GB of my art files but put a new hard drive on too, all at an incredible price! And they are friendly and obviously know their stuff! Theyre my go-to iMac guys now.

Fast service not too pricey very friendly loved the environment

They work Soo fast and my phone to new !!!!

I have had nothing but good experiences at this store. I recently brought my old MacBook to sell after upgrading to a newer model, and he gave me a great deal--much more than I could have received if I had traded it in with Apple. Such amazing customer service!

Awesome customer service. Had a screen replaced here over a month ago, they replaced it free of charge even after the standard warranty had expired. Fast repairs and close VCU & the interstate.

Great store and super friendly staff. Leonard the general manager went above and beyond. I came in asking for a spare Macbook Pro box so I could ship mine out, and he gave me a shipping box specifically for shipping Macbooks out. And for free!I chatted with him about the store which is nice (the old Capitol Mac location) and mentioned I dug those keyboard covers and he just hooked me up.If you are looking for a used Macbook (great prices), repairs, etc, check this place out. I know theyll take care of you!

I’ll give them 2 stars instead of 1 because they warrantied the second iPhone screen, but DO NOT, I repeat: DO NOT have them install a new screen on your iPhone. 6 months ago I had them install one and within 6 months the whole screen came off! No cracks, no drops, had it in a case, and one day I took it out of the case b/c the screen wasn’t responding correctly and THE ENTIRE SCREEN had popped off of the phone! I went back and they wouldn’t warranty that one, said the case probably caused it???? So I paid another $120 or something. That screen started to come off like 3 weeks later and that’s the one they warrantied. I hadn’t put that one in a case or anything, this time they said it was probably b/c the phone was left in the sun??? No, it was not. Now, not even a week later THAT screen is starting to come apart. What is it this time? Is it the aliens that probably shot it with a ray gun?

They help clean out my phone for me

I’ve been going here for the last couple years and they have been so helpful!

The absolute best in town

Walked in and needed a print . Excellent service

Awesome service and extremely informative. Keep up the great service

I have been a regular customer for many years. Leonard has always been upfront with me regardless of situation and their prices are very reasonable. I highly recommend this store and I hope to continue using them for many more years.

I have used Experimax for a few years for repairs and purchases of my laptops and phones. Mr. Blue and his staff are unfailingly helpful and skilled. I highly recommend them.

I had a screen issue with my iPhone and Experimax of Richmond was able to replace it right away. They even replaced the battery at no additional cost since I didn’t have the money available. They really care about their customers and try to make sure they are completely happy with their service. Thanks...

I had a great experience here !!! Called this morning and they told me I can come in whenever to get my phone looked at. Only took 10 minutes to get it fixed!! Great place with great staff!