Ordered Cpap machine etc, on the phone I was told I could use it for 30 days then if I wanted to keep it I would be charged $61 and then $7 and some change each month. If I wanted to return it I had to do it before the 30 days was up. I returned it after having it for 13 days. I got a bill for the $61 even though I returned it before the 30 days was up. I was told by someone else you still have to pay the $61 that they do not do 30 day returns. Make sure who you talk to before ordering your supplies from them.

Do not use this company terrible customer service! After receiving a walker I cant use they said would pick up walker and refund my sister. The walker dat all night. Called the next day only to find out I have to drop it off! The walker is not a stand up Walker and doesnt have a seat the representative guaranteed I would recieve. I cant walk far and sit and walk and sit and walk. Ill let you know what they do when I go to Apria and return the walker

They have the authorization from the insurance for two months and never called us to set-up the appointment. After calling them, we were transferred 3 different times and they still had no clue. We have to wait again for them to get back to us. Our PCP had to call their office because they were telling us something different over phone that are inaccurate. Their customer service is awful!! They need to hire new staffing and retrain.

Customer service it’s awful. I asked for a manager and no manager ever calls me back. They say they don’t have drivers to deliver oxygen to my house that I need to pick it up. I don’t drive. Then they say they’ll only give me two bottles. This place has stressed me out since I’ve been dealing with them. I have great health insurance that pays immediately. You would think they would treat someone better because of that. But nope. When you’re sick the last thing you need is stress from a company basically holds your life in their hands.

Apria services, if you can call it that, are the worst. If I could rate it as zero stars I would. The individuals that answer the phone do not have any skills. You cannot get to any real person at the Riverside,CA branch. I was told multiple times to pick “other” as an option when that option did not exist.If you have any other choice for your equipment use anyone but Apria!!!!!!

Must unreliable service! I wish Kaiser Permanente would not contract with them. They have literally raised my blood pressure with their unreliable employees

On hold for 30 minutes before I hung up. What a waste of time. Will find a company that cares about customers

Cant go any lower. Representative calling my dad within two days demanding to get paid. They need to train representatives to be more compassionate. Didnt ask how mom was doing just wanted there money

So bad i dont even know where to start.This company has so many BAD reviews it should be shut down. They tried multiple times to rip my senior citizen parents off .They caused my parents great deal of stress until i intervened.

Absolutely horrible company, they delivered a regulator and 2 oxygen tanks and the regulator had a bad seal so the driver grabbed another regulator wich seemed ok till he drove off. We tried the regulator an hour later and it leaked, we called Apria and they said sorry we can fed ex you a new seal but we can’t deliver one until Friday wich is 5 days away. This is absolutely unacceptable. Their office Is over a hour away and my wife can’t make that drive without the oxygen due to COVID pneumonia.

Very bad customer service they came to pick up the breast pump Kaiser got me rented and still charged me $457.67 from my master card I keep calling them asking why if it was picked up from them they said they couldn’t find the breast pump then I called them again they told me the Breast pump was there and that I need to wait 10 days to get my money back now I call them to ask for my money back and told I have to wait up to 10 more days to get my money back because the lady Orlanda “ never posted 😡please never hired this company bad bad service.

Horrible over the phone customer service!

This place never answers calls or return calls... Now they have messed with my bi-pap settings.I have seen my pulmonary Dr. 3 times because they have an issue with Medicare. All 3 times Dr. said he/his staff had talked to them and all looked. Time to find a new supplier.

ABSOLUTELY the worst F U company 4 day with my late brothers death bed in my living room! Call after call Lie after lie when it was going to pick it up.This service reflects on the many Hospitals and other that use them !

Sent to collections in 2017 for a bill from 2012 that I was never notified about. Equipment is ordered directly from insurance company (Kaiser) and never a mention of outstanding balances. Orders were placed afterwards in 2014 and 2016. I am now unable to order equipment prescribed by my medical doctor. So frustrated and they are not willing to assist me with resolving this issue, directing me over to collection agency.

My wife and I have been here twice now for warranty service and the employees have been spectacular and friendly.10/2017. Updated review. Sometimes trying to deal with Apria can be really difficult and they can make you feel rather small.06/18. I received a call from a social media response team specialist and the lady was very nice and wanted to discuss my for review.She seemed very interested in the way we were treated and give us some new phone numbers for contacts within the corporation when we need service.I believe they are trying to improve their customer experience and I will update my reviews later after I order from Apria again.

I put a star to be able to comment but this company should not be in business, i have been trying to get my supplies ships and been waiting for over 8 months and have benn calling and they keep telling me its the insurance i put the insurance on the line and its all cleared but not received called again and same thing all over againDONT PURCHASE ANYTHING FROM THIS APRIA have no idea how can they still be in business

This is terrible. I placed an order for supplies in Feb 2018 and they sent them in March. I didnt open right away and then when I did, it was all wrong. I called immediately and they said its too late to do anything. The person in the phone was not very nice and there was so much loud noise in the background. He told me to call back in 10 days to change my order but the humidifier they cannot accept. The first person that took my order I was on the phone with forever and she obviously ordered the wrong humidifier. It hasnt even been that long plus its their mistake. It was a hassle to place the order with them and now they are not even willing to exchange what I have for the correct equipment. And their representatives are not professional at all. Terrible, terrible experience. If there was an option for zero stars thats what I would give.

Absolute HORRIBLE and Unorganized !!! This company has no regard for people in need!! Find another company, this place is a JOKE!!!

People you need to realize the company does have many employees answering the phones, but there are a multitude of phone numbers to be answered, along with phones. I used to work for a place that has over 200 phone numbers, & 20 people to answer, or transfer the calls to the right areas they need to go too! Only problem I ever have is, talking to someone that cant really speak, or understand English!

Horrible customer service. I had to go in to their office in Riverside because i been trying to get a new CPAP machine for my husband for the past month. Left multiple messages, no one had the courtesy to call me back. Finally i was able to get a hold of a customer services rep and he told me what was needed to futhfill the order, which i immediately follow up with my doctor and they fax over the paperwork. Today i decided to go in person to the office since i still was not getting any response. The employee was rude, and never got up from her desk to ask me how can she help me. She was shouting from her desk and it was hard for me to hear her. She told me that my Doctor did not fax the authorization from the insurance company. I reach out to the Doctor and they confirm that they had proof of the faxes sent and authorizations is for Apria to obtain. She was ignoring me by pretending that she was on the phone with a customerSomeone else also walk into the office and she went ahead and help him from her desk across the desk. I left the office frustrated and upset. By the way when i arrived she was chatting with a co-worker. That may be the reason why she took that attitude, i interrupted her social moment. Horrible, horrible!

This really is the most frustrating company I have ever dealt with. If you have any choice, use another company. Would give them 0 stars if the system would let me.

Currently trying to find someone else who can provide CPAP supplies besides Apria. They are the most laziest company I have ever dealt with. I think their call center is in South East Asia. Weird.Update: They just called and wanted to clarify what exactly is the problem. They do not get proper authorization before sending out equipment. We are dealing with a company that is tone deaf to the myriad of problems in their customer service chain. DO NOT SEND OUT EQUIPMENT W/O AUTHORIZATION.If you like dealing with billing mistakes caused by the company, you have come to the right place. How these mistakes happen defy logic. Everything that can go wrong, will go wrong when doing business with APRIA. From the sounds of the social media posts, most people would rather die a slow fiery death than deal with APRIA another day. You have become that bad. There is no accountability other than to Blackstone.

This place and workers have been nothing but a nightmare for me. I understand Kaiser had a phototherapy blanket sent to my house for my baby (around May 1, 2016). I returned it July 18, 2016. A gentleman came out to my car to get it because it was too bulky to carry as I had my baby. He gave me a confirmation paper that I lost which is what I need to prove that I returned the blanket. I was a new mother going through postpartum depression & who was in the middle of moving. I am so sorry I lost the paper, but they have no account of me returning the blanket and I owe a thousand dollars. There is a camera in their lobby/office that I walked in and so did the guy who carried the blanket from my care back into the office. I am sure I am not the only one this has happened to. They have their blanket, but sent my bill to collections now and theres nothing they can do. I am so disappointed and upset I have to find this money for something I returned!

Cpap machine works well, but got overcharged for it - - paid $650 more than I should have because Apria didnt bill my insurance properly.. I took them to small claims court and won. Frustrating to talk with customer service. It seems their primary objective is to say whatever it takes to get you off the phone, even if it means lying to you. They dont deserve even one star, but I was being generous.

Took over a week on a critical rush from the Dr. They called left a message, I was at work. Called them right back left a message. Called them a few times throughout the day no answer. I even called the next day right when they first opened nothing voice mail again, left another message and Im still waiting. All the reviews must be true.

Went to pick up equipment. Could not find the building. When calling was put to an out of state person. Of course they aren’t in Cal. Had to ask a ups driver. They wouldn’t transfer the call to their office in California. They are not on marobaro st they are facing north gate.

Awful customer service... will no longer deal with them, and only Kaiser. Tried to give the delivery man the benefit of the doubt, however, after calling the company, I can understand why the work he did was so half fasted... today, 2 days later, they are fixing the problem, which I am frustrated began in the first place, and the driver is telling me I am acting crazy... READ everything, before you sign, as this is why I had issues in the first place. There are dozens of pages, but again, if you dont read them, everyone of them, and you sign, then you will find yourself in the same, avoidable, predicament, I was put in... they act like YOU are the doctor and should know everything about the process, instead of them, sadly....

DO NOT USE THIS COMPANYI too, would give ZERO stars if I could. I could write seventy two paragraphs but know that most people don’t read the lengthy reviews. Just know the problems I’m having are like everyone elses.After much effort, my elderly father-in-law finally received a CPAP machine with NO mask. Jumping through hoops, many phone calls to the Philippines 🙄 nothing is resolved.Like everyone else, I agree, THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.

There must be better options for supplys, just a poor compnay to work with

Take last left on Marborough. Go around main drive about 3 buildings. Its on the right. Signage isnt great.

Had a problem with my CPAP, called customer service and got a next day appointment. They were very helpful and got it resolved In 20 min.

When I was called last week about Walker I was told hours were from 9:00am to 5:00 PM for pick up nothing about closed for lunch on website either, I came @ 12:30 & you were closed. I didnt have the option to have it delivered either. Receptionist was rude as well. When we talked to receptionist about this she said it was Corporates fault & they need to fix it. Customer service should be #1 & it is not. I give ONE STAR to Riverside Apria

Pathetic!!!! STAY AWAY!!!!!! Sent wrong supplies, want payment for unopened unused supplies!?!?! Been calling me for months, cannot seem to communicate beyond their company policy of ripp off bully tactics,.... Abosulutly DO NOT RECOMMEND !!!!!! 2 thumbs down....no stars...

Ive been trying to work with Apria for over a week now.The customer service rep told me to have my doctor re-fax the prescription. After many attempts Apria told me to take a copy to the local branch, the branch seems to have lost it.Now Im being told that by another customer service rep on the same order line .To take my business to another provider. Hmm...I wondering if possibly they just dont have my item.What a rack-it....😫👎👎👎

The hold time was an hour and 13 minutes just to order monthly supplies. The need a call back option or hire more people to answer the phones

I was put directed to five different departments all who couldnt help me. Was on the phone with them for a total of 2 hours, most of the time was on hold.

I would give zero posting if i could. Sorry excuse for s medical service company. Shame on you.

My doctor place order on May 25 2018, I have not got it so I called they sent to wrong address,I was told they would reship to right address and as of June 21 still no order I called could not get a answer as why .this is just poor customer service.

Yeah, long wait time on hold and then you talk to someone who is clueless. Not very good customer service.

Rude receptionistTech tried to rip me of by keeping my sims card poor customer service hard to find building

After waiting on hold for 15 minutes I gave up. Always a horrible experience dealing with these clowns.

Was on hold for more than 30 minutes.Poor costumer service. They need to hire more people.

They Suck