Ill report two incidents in the last year: One a few months ago when they gave me a quote of $900 for a complete exhaust system replacement. I thought that was a bit high, so I went to a Monroe Muffler location and was told there that the same job exactly would cost $1800. As I started to leave the manager there told me that he might be able to find cheaper parts at another source and that it would be $1400. By the time I reached the door he said that if he could find some used parts it would be $900. Mavis became my go-to car repair shop that day.The second incident happened today. I was in for a wheel bearing and the brake pads on that wheel also needed replacing. Toward the very end the mechanic wasnt happy with the pedal, so he bled the system again and the bleeder vent broke. That required a new caliper (retail $239) plus a half hour to re-install the shoes and bleed the system again. They charged me ZERO for that extra part and labor because it wasnt quoted up front.November 2021 edit: Everything I said above is true, but I now wish Id toned down my positive comments. Ive always thought that they were high on their pricing. Ive given these people well over five thousand dollars this year to keep my car going (Im a high-mileage courier), and to be honest I feel like Im getting full retail pricing every time I go in. That and I bought what they described as their best radials a couple of months ago, and theyre both almost shot already after less than 20,000 miles. That may not be their fault, but Im shopping them now just the same.

Incredibly friendly and good at communicating with the customer. Theyve definitely saved my rear more than a couple of times and have just been a complete breath of fresh air dealing with mechanics, especially in high stress situations.Definitely a loyal mavis customer if only for this store specifically.Bonus: look how cute this is!

I was in the area for a doctors appointment, and stopped at Wendy’s for a snack. On the way out of the parking lot I hit a bolt that went straight through my tire. It was losing air fast and this was the closest place I could find. They had it on the lift within five minutes and repaired within 10, and I was on the road quickly after. Well worth the $22. I would definitely recommend this place to others.

Loved the work I got done here! Great customer service! Would highly recommend this location.

I’ve taken multiple vehicles to this shop and have had nothing but great experiences. Everyone is very friendly and down to earth. They offer a variety of services and all of the staff seem to be very knowledgeable and thorough. The Manager Joe is a great guy and ensures everything you need is taken care of. I highly recommend this location for any auto needs!!

On Saturday, Sept. 18 I went to get my vehicles oil changed, and so did my friend. The assistant manager Shawn spoke with us at the front desk, but he didn’t seem very interested in our business. He said there would be a wait, which was fine, but when I asked what the wait time would be his response was, “however fast the men feel like working”. What? This was not an appropriate response. I continued to ask him what the wait time would be, he just refused to respond and ignored me. While my friend was inquiring about her vehicle and the phone rang, he put his hand up while she was mid sentence, hushed her, and continued to answer the phone. You have 2 paying customers in front of you, the phone can wait. This entire encounter was very rude and unprofessional.

These people are the worst..i ordered new tires online.For some odd reason one of the new tires went flat nxt day. They say road hazard so i had to buy a new tire plus pay for a warranty. Not to include they said upper control arm needed replacing. Which was new. They are still using the tire to scam.Big SCAMMERS!!!!

Quick excellent work and the employees are very friendly and helpful. 10/10 wpuld recommend

Amazing experience, the store manager was fabulous and the work on my vehicle was great quality and completed quickly!

Very good, hard working employees. Stephanie is fantastic and has great customer service. I know when I bring my vehicle to mavis on mt hope it is in great hands. Thank you everyone for the great work.

Scheduled an appointment for Labor Day even though theyre closed. Last week I stopped in to see about getting an inspection. The woman at the desk told me she was booking out til Monday. I said that was fine, and made an appointment for today at 11. When I got there, the whole placed is closed for Labor Day. Why would she schedule me for an appointment on a day they were closed? Nobody there seems to have noticed, or anyway nobody bothered calling to let me know or reschedule.Front desk staff are variably friendly and this woman was on the ruder side, which is not unusual. This isnt the first time Ive had bad service at this place. After previous issues with bad and disorganized service, Ive sworn it off. I thought it would be ok for just an inspection on a new car, and I only gave them this chance because its a few blocks from my house. But after this Ive finally learned my lesson and I wont be going there for anything again, no matter how seemingly simple.

Greeted by profession staff as soon as I walked in. Service was fast and efficient. Staff clearly explained the issue with my vehicle and how they addressed it. Would highly recommend this Mavis location.

Took my car in today last minute to have my tire checked out. All of the workers today we very professional and helpful! I will absolutely be back! Thank you!

Brought my car to Mavis for an inspection and oil change today. I was welcomed by friendly staff and assured they would work on my vehicle asap. They called me 2 hours later to let me know I needed new wipers and that there was a minor problem with my rear lights. They gave me an estimate, and I told them to go ahead and take care of those issues. Everything was ready when I came to get the car. It was a very pleasant experience, and I highly recommend Mavis Discount Tire.

Pretty professional and efficient service…I also loved how they keep us posted on the progress and some cool nuggets post service, which helps us to take care of our vehicles..

Sadly, I went there to have my tire replaced. I had two hubcaps in my backseat. When I got in the car I assumed they has put both on since they werent in the car. Got home and took a look and one was missing. I believe they forgot to put one on and they left it in the shop. New hub caps😭😭 called and spoke with a female manager that said she would get the GM to call me on Monday. Monday came and went with no phone call. Unprofessional!

Quality service, prices fair and very timely! The staff is very friendly and professional. Highly recommend.

Absolutely the best place around! I take my Jeep there for everything- brakes, tires, oil changes, inspection,etc. Their prices are fair and their service is both excellent and quick. I highly recommend!

From Roxanne:Mavis Discount Tire Employees: 4/2021Utilized Excellent Customer Service Skills, Implemented In-/Person & Telephone Etiquette, Delivered Up-To-Date Quality Tires, Clean Environment, Convenient Location, Organized Team Work, Awesome Time Management, (GCI&O) personal acronym for: get customer in and out. Also, I have referred others, also in April, 2021. Mavis Discount Tire is my new tire supplier and my referrals.

The service was friendly and very quick.

I WAS AT MAVIS TODAY TO GET A TIRE PLUG THE YOUNG LADY THAT WAS ON THE COUNTER HAD ME IN & OUT THAT WAS GREAT SERVICE PLUS SHE GAVE TIRE PRICES FOR WHEN I COME BACK TO GET TIRES KEEP UP THE GOOD WORK

Worst repair shop I had deal with! They don’t check brakes or other stuff, they just want to change and earn money so fast. No matter if it is necessary to change and they don’t care of your safety. Just one word DON’T ever listen to the manager and DO what you see it’s right, his name Shawn. And be carful of who taking care of your car because most of the workers are random and has less experience than supposed to be!

Very great company to work with. Great communication and the technicians are great

Great service if you have time to wait for them to actually get it done, but I dropped off my car for an inspection recently, with an appointment, and the car hadnt been touched yet when I came back 3 hours later.I cant fault the location in particular with this, as I experienced the same issue at a different one, so Im guessing this is a problem with upper management. But I just wish they would actually honor their appointment times

They were great! I was in and out very quickly and the price was reasonable! Thank you so much!

Giving these people 5 stars after the other Mavis shop didnt balance my wheels accordingly. Called this location on a Sunday and explained what happened. Without any hesitation they took my car and had it ready for me before the closed for the day. I would definitely recommend this particular shop for being reliable and friendly.

I was able to get an appointment on very short notice. Work was done quickly. Always super friendly to interact with. Im always satisfied with the work. Highly recommend.

Stephanie and Chad were phenomenal they got me right in.Top Notch Operation.

Mavis Discount Tire on Mount Hope avenue is really terrific. Great customer service all around and they have pretty good rates. I highly recommend!

Upon recommendation from family, we took our SUV to Mavis on Mt. Hope Av. To get an oil change and our muffler repaired. The staff there are very friendly and knowledgeable. While on the lift, my husband noticed that our rear shocks were shot, so they replaced them also. All this was done with, what we thought, was a very reasonable price, and while we waited!! I would highly recommend them to anyone. We intend to return to purchase our snow tires!!

Ray at Mavis tire is awesome! So kind, knowledgeable, and helpful. He took care of ordering a special size tire for me and answered all of my questions. Great service here!

Wonderful service! Needed a last minute tire replaced. They were able to change quickly. Thank you Mavis

Fantastic service. Very through service. Great manager Joe

A GREAT CUTOMER SERVICE TEAM !!!WITH EXCEPTIONAL AUTO KNOWLEDGE, FROM TIERS TO MECHANICAL...Joe and Kierstin..A great combination ..

Super job as always! I am a repeat customer. Highly recommend! Great customer service!

Excellent Service and timely Communication. Ive been to many mechanics in the local area. Not all are bad but Ive had BY FAR the best experience with Joe at Mavis. I needed new tires and pads/rotors, it was a price I couldnt afford and these guys worked with me to get me back on the road and saved me a ton of cash. 🙏

Stephanie and Matt are great ! Every time I come in the shop for bodywork or a simple oil change the service is always fast and honestCannot recommend enough !

Yesterday was probably my 4th visit to the Mt Hope Mavis Tire over a number of years. Each time I have gone in for something (tire leak / tire replacement) The staff has been friendly and professional. Sometimes it takes awhile, some times its quick. I dropped off my wifes car at 8am with a slow leak in the tire. I didnt have an appointment but got a call before 10:00 am saying they found the problem and patched the hole. The prices are fair and they have been honest in all my dealings. They could have easily sold me a new tire instead of the $20 plug in the nail hole.

They got me in last minute before my trip to change my brakes. I didn’t think they’d be able to but the manager Stephanie was fantastic and super accommodating.

Great service kierstin and steph were very helpful!!

Great customer service at front desk and best mechanic. Can trust them to fix my vehicle properly it a fair price.

Bought 4 tires with warranty last year staff was very nice. Later part of 2019 pick up a screw in one of the tires, they repaired it. Being of 2020 tire pressure light started coming on, so I’m putting air in the tire ever 4/5 days. September took my care back and they said they put some sealer in the tire, 3 days later tire low. October I called and spoke with the manager and told him I need this problem corrected because it’s getting cold and I don’t wanna have to put air in the tire every other day. He told me to come in he and if I had taken the warranty on the tires he would give me another tire. I went in and they moved the tires around and told me to drive and the light would go out. I drove and still driving and the light did go off. I’m a disabled senior citizen, I guess I’ll have to keep putting air in the tire. Want talk bad about them, but I want go back.

Friendly staff, quick service and abiding by covid regulations. Highly recommend this location for service.

Went in thinking my tire needed to be replaced. Staff advised me it was the valve and I saved money at the end. Thanks for your honesty!!!!!

Excellent service!!! Highly recommend coming here! I was very satisfied with my service!

Great service, professional and courteous staff. Fixed my flat tire quickly and I was on my way. I will definitely be using Mavis with any future Tire needs and will certainly recommend to friends and family.

Excellent customer service 👏 we had a tire issue steve reached out and went above and beyond. I will return in the future.

Very nice people. I went here because Pepboys would not let me make my own decisions on what I wanted fixed. They are very nice and give me full control of every process.

Detail oriented and very helpful, always polite and fast service

Great location. The team knows what theyre doing and got the job done right. Will be returning!

Good customer service! The mechanics are super friendly and gets the job done fast!

Car drove totally fine until I took it in to have two new tires placed on my vehicle. Upon departure I immediately noticed a rubbing/ scrapping sound with left hand turns. I called the location and Joe told me to bring it in as its common for the mechanic to mistakenly bend the backing plate with tire installation. Once I brought my car back in the mechanic was visibly frustrated after supposedly fixing the problem but soon as i got in the car the noise remained. I use to prefer this location due to its proximity to my house but my last few appointments there have been disappointments.Just jacked my car up and indeed it was the backing plate. Problem solved.

Great customer service!!! And great price for tires!

Really love this location for dealers! Out of all the Mavis’s, this is the best one! Joe the guy that heads up the dealer section is wonderful! Does an amazing job and a great follow through! Would highly recommend him for any of your tire needs!

Got service done same day, fast service, prices are reasonable

Great service

Really went out of way to make me feel welcome young blonde woman but she was not wearing a mask.

So I was a walk in, was told on the phone it would be about an hour, which was fine. An hour an half later my car goes on. Still no arguments, it happens. 2 hours later my car was done. 2 hours for an inspection. Dont get me wrong, the people working were pleasant and I have no issues with them. But 2 hours for a state inspection is pushing the limits.

...Very rude manager smart mouth and they jack the prices up compared to others would recommend going here if your car broke down in front of their garage

The crew is very nice to talk to but the work wasnt done the right way. Went there last week to get an alignment done and asked the manager specifically to check all the suspension components before doing the alignment. After 2 hours my car was done and as per the manager all the suspension components were in a good shape. The alignment was off as soon as I drove it off the lot. I checked the air pressure and went there again this weekend to get it realigned. I was told that my rear left camber bolt is seized and it cant get any better unless I change it. I should have been informed about this in the first place before the alignment was done.

Excellent customer service, Great work, Amazing prices, and Fast efficient service. I am very pleased and will recommend Mavis anytime.

Fast service, not pushy,understanding, price is reasonable

As advertised. Great service. Left car for the day expecting delays considering their workload from the recent early season snow storm. There were none. Car ready in stated timely fashion. All requests fulfilled. Highly recommend.

Steph is the best

Well tires seemed to be installed properly at least. Received no tire rotation which the guy said was routine on the phone. Was told to come back for a re torque the next day and had to wait 25 minutes watching the assistant manager (i forget her name) and some other workers smoking and talking before going back in to remind them i had been sitting outside.

I had a flat tire and brought my car in. They said they could get to it the next morning, but called me a couple hours later and said they were able to get me done that day. So happy with how fast and convenient it was to go to the Mavis on Mount Hope since its less than 5 minutes from my house. The staff were super friendly, as I was very stressed about my flat getting fixed on time for a long trip. Highly recommend. Will be going back when I need to get the back two tires done.

Yes, I had a five star experience here - three times in a row, within a year. The shop is clean, someone always answers the phone, and theyre always polite and thorough with their service explanations. This puts my mind at ease. Im giving my highest recommendation to this shop for honesty and integrity.

Had an excellent experience at Mavis Mt. Hope. From when I walked in, I was helped with great professionalism by Joe. The entire staff was accommodating, 2 tires replacement took about 40 minutes from when the job started. Id reccomend just watching over whats happening with your vehicle if you happen to wait. My tires almost got reinstalled without moving the back ones to the front and one of the tires which I wanted back would not have been returned to me had I not reminded them. Truly reminds you that were just all humans who are capable of making mistakes. With an expensive vehicle, it was essential for me to make sure that everything was done properly and after everything, I am satisfied with the result. Just note these few things when walking into this location.

Thanks to Mavis I got my snow tires installed and rotated and headlight replace under a hour with no appointmentThanks guys

This is my second visit and second location within four (4) days. Experience was like night and day. Mt. Hope location staff were much more helpful, more courteous and caring about my tire issue. I was very pleased with service and would not hesitate to come back again.

Friendly staff very helpful!!

Do not go to mavis tires my son bought 2 new tires and in 3 months the thread was showing they are terrible and I’m telling everyone I no not to go to them

Very surprised that they dont do coolant service on your car. Such a big company. My friend did that same service in my yard in 20 min cause all it needed was antifreeze of course I didnt know this. But wow! They did change my wind wipers.

Always been happy with this location. Had flat tire, they plugged it for free while doing an inspection. Oil change, tire rotation and all tires balanced for $50. When I need new tires in October, will be getting them from here.

Just saved 15 percent by switching to another store .

The staff at Mavis was wonderful, professional, and knowledgeable about what I needed for my vehicle. They were great to work with and I would recommend others to seek them out.

Fast and great customer service

Had amazing service

Very Good Ser Polite Very Attentive

Good customer service and professional.

Decent pricing but Im not pleased with the service. I spent over 600 on 4 new tires and an alignment, which isnt horrible, but all my tire pressures were off. The attention to detail made me seriously concerned over other work done, like whether or not the tires were properly balanced. I also confirmed that the tire pressure reading my car provided was, in fact, accurate. Ill be going to my dealership to have the vehicle checked out.

Everyone was great!Needed a rack and pinion replaced. I had several estimates and theres was the best. Great rate and service. Store manager kept me updated on status of car. Ive come back twice since (tires and tail light replaced) and Im still happy with the service. For the taillight I showed up 5 mins before close and the guys were great.

Highly reliable Fast service and Very Friendly I have had nothing but the best Service At the MT HOPE STORE wit Stephanie & the Rest of Staff there over the years continue your GREAT work with the surrounding community💯💯💯♥️♥️♥️🙏🙏🙏

Car was in need of dire maintenance, they helped me quickly even when they were busy

I arrived as a walk in, exhausted after an overnight shift of work. Dave and Aaron got me in and out and my car unloaded from the tow truck very quickly and efficiently! They told me to go home and get some sleep and whenever I wanted I could return for my vehicle! I cannot even express how happy I was to be able to have my car fixed and returned so quickly on such short notice to Mavis! Thank you guys! I will definitely recommend you in the future!

Great service, very knowledgeable

Very punctual.

People were great and friendly, but they dont know how to do a balance here. Had two tires put on, with a balance and an alignment. Balance was completely off first time, couldnt get up to 55MPH without a hard vibrating and shaking wheel. Called, they took it in, re-balanced againg, came out better but still a vibrating and shaking wheel when getting up to thruway speeds. Went to the dealer and everything is perfect now.

Update: The morning after I posted this review, Kenny from Mavis contacted me and apologized for the inconvenience. I brought my car in this morning and they took care of me immediately. Showing any willingness to please a customer is all good in my book. I appreciated the service and will now continue to be serviced by this Mavis location. I appreciate all the help and quick response.I had taken my vehicle here to get my brakes done. I had brakes, rotors, and discs replaced. I was originally told it would be done in 2 hours, as I had to pick up my kids...that being the only reason I stayed. 6 HOURS LATER they finished my vehicle. During that time I overheard the lady at the front calling to have parts ordered for my vehicle but never informed me thats what needed to be done. After I had finally said something about it, she then told me that since they had already stripped the vehicle theres nothing they could do. 3 hours later I overheard them calling yet again to order parts for my car. And AGAIN not informing me of the situation. I stayed extremely calm, overly calm considering the situation. What was I supposed to do? They finally finished my vehicle at the 6 hour mark and offered me 2 free oil changes in exchange for waiting triple the time I was told. I thought that was not enough but so be it. I have now attempted to use those oil changes twice and both times I end up waiting for 3 hours for an oil change and end up having to leave. As if Im jot a priority. The second time I went there they asked me to come back at 1pm and they would get me right in. I did that and STILL waited for 2.5 hours and never got my oil changed as I ran out of time. I do think that they do good work, however this location is extremely mismanaged and does not prioritize properly. So if you have 12 hours to set aside to put air in your tires then sure. Otherwise you get the service you pay for I suppose. They are very understaffed and also constantly have random people in and out of the garage which I dont worry about but do not appreciate while Im putting a full work day in for my brake replacement. Ill give them one more chance and if it doesnt work out Ill never return here. Its a shame because they do decent work for reasonable prices.

Fast, friendly service from the guys behind the front desk. The mechanic, Matt, was very knowledgeable and pointed out some problems with our vehicle. Was definitely not pushy and provided great information. Would highly recommend this location for any automotive service.

Amazing customer service. Quick and was always was up to date on my car. Everyone at the desk smiling or willing to help. Go the extra way to make customers fill at ease!! Highly recommend!!

Ive been bringing my car here for years and they are always friendly and help me get the best deal when fixing it

Excellent Customer Sevice! Manager Remembered Me & Even Offered Me Discount 4 Service. He Explained Thoroughly & Answered My Questions. They Have Earned By Future Business!

I purchased 4 new tires from Mavis to replace my tires I bought less than a year ago at a local competitor. Price is what brought me to Mavis. Before I had the tires installed I replaced both from bearings as well as my routers. The assistant manager also suggested I get my vehicle aligned he gave me a discount on the alignment. I did have my vehicle aligned last fall when I bought tires from a competitor. When Mavis was done installing my new tires they put it on the alignment machine. They told me it did not need an alignment and did not charge me for it. I thought that was very honest of them, especially since the fact I had just replaced both bearings.I am very happy with the service I received from Mavis and the prices. My vehicle was done within the specified time I was quoted. I certainly will be a repeat costumer.

I am very disappointed in my last visitThe mechanic was very lazy and customer service was rudeWent to two different locations for this store for their mechanics to lie about work that needed done on a part that clearly had no damage and quoted me for a $1500.00 job to find out it was not the part they so called claimed to be broken. To later find out it was a $60 fix on a totally different part of my vehicle.

Best prices I could find. Great customer service. I will definitely be going back!

This is the only google review Ive ever written! Terrible...just terrible! Thats how I would describe my experience at Mavis. We went to the Mt. Hope Mavis to get new brakes for our Nissan Pathfinder before we made the drive across the country to move. If March, my wife took it in and left with squeaky breaks. She called and they told her that the breaks may squeak for a few days, but itll go away. After a week she called again, and they told her to come back in. She went back (this is now one week before moving across the country) and they told her they fixed it. Guess what...they brakes were still squeaking! We made the trip across the country hoping that it wold eventually go away like they said. Guess what, it didnt. We took to a different shop in Colorado (there are no Mavis Discount Tire Shops in Colorado), they pulled the brakes off and revealed that whoever installed the brakes at Mavis removed the heat shield (see pic of new brake pad and brake pad with no heat shield)!! No idea why they would do that! We called the manager at Mt. Hope and asked for them to pay for our new brakes in Colorado because we were explicit that we were moving across the country throughout the process. The store manager was hesitant, but said hed call the regional manager. After about a dozen calls, the store manager (Dave Smith) tells me in July that the check from the regional manager for the full amount of what I paid (~$230) in Colorado was in the mail. After waiting almost two months for the check I contacted him again. FINALLY, about two weeks ago I received the check...for $80. After about 2 dozen calls almost 10 emails and 8 months, I finally received my check, for 1/3 of what it was supposed to be. Im giving up on getting my money, and decided to write my first and only Google review instead.

Great service!

Last week I was told all 4 tires, all 4 pads and rotors, spark plugs, arm bushings and alignment needed to be done to the tune of $2,100. Considering that my tires only have 20000 I thought maybe the place I went wa trying to cheat me is just because Im a dumb girl. Brought my car here because I had them do the brakes and the tires two years ago. Verdict: tires have no issues; nothing wrong with spark plugs; bushings are fine; alignment perfect; front pads and rotors over 7mm; back pads and rotors would need replacing due to my driving. So my $2,100 bill turns into $376 for back brakes, oil change, tire rotation, and inspection. Thank you to the people here for not taking advantage just because Im female!

Great service. The manager opened the door and welcomed me 15 minutes before the store opened. He was very helpful and friendly. Customer service done right.