Great experience. I was having brake issues and Jeff was able to squeeze me in the same day. They are also much cheaper than other shops around.

Recently brought a sports vehicle in with some tire issues. Mechanic Mike Forest took excellent care, going above and beyond to ensure that our vehicle was taken care of as if it were his own. Highly recommend Independence. Jeff and his crew are honest and reliable, and never fail to accommodate our needs.

Jeff and his team are very professional and fair. They have your best interest in mind. I will definitely use them again.

Short summary: Trustworthy, honest, and understanding - absolutely stellar service. I will be using Independence Car Care for the foreseeable future, and I cannot recommend them enough.Jeff and the rest of the team at Independence Car Care are absolutely amazing! I made an appointment and left my 2012 Toyota Corolla with them for a thorough check up, as I had quite a few issues. They called me back quickly and gave me a full run down of the issues and the costs it would take to repair them. I had a trip planned shortly after, and asked for their opinion on the things that I should fix first, and they were very honest with me. Very understanding about costs. One of the issues I was having was a rattling noise, I thought my muffler or exhaust was rusting and needed replacing, Independence let me know that it was a minor issue which they could quickly and easily fix - it absolutely was not the (more expensive) muffler/exhaust problem that I feared it was. I ended up getting all repairs done, including buying a new set of tires. Within 4 hours of dropping off my car, all fixes had been made, my tires were mounted and balanced, and I was able to get my car that same day - on a Friday evening. I had planned on not having my car that weekend as I assumed they would need all that time to complete the work, but I was so very happy to have been wrong about that!!I would also like to note, the next day I received a call informing me that they had accidentally double charged me for a smaller item (I believe it was about $60), and they were calling to let me know and to return that amount to my card. I hadnt even noticed the mistake, and would not have if they had not called me. The money was returned immediately.Since getting all of my updates done in June, my car has run perfectly, and I couldnt be happier. Additionally, Jeff recently reached out to ensure that everything was still working properly, and that nothing new had popped up or needed attention.

Best service ever their service are excellent and they have the reasonable prices for the services

Excellent mechanics. Their prices are fair and they are honest! I expected that I would have to leave my car with them for several days. I was very pleasantly surprised that it was done that day! I will definitely be bringing my cars there again and recommending them to my friends and family!

I’ve been using Independence Car Care for a few years now after being recommend by a friend of the owners. I have had various things done from brakes, battery, and finding out why my blower motor was rattling. They’ve always been top notch. They are easy going, get to the point and do the service in the time allotted all while keeping you informed. It doesn’t hurt they have good prices either.

Honest clean shop. They do good work here. Only complaint i have is make sure youre clear on the phone with what you want done. Called in for 4 pads no rotors was quoted at around $107 made an appointment and the total ended up being over $250... isnt worth arguing but i cant help feel slighted.

The 2 times I have had work done on my car at Independence Car Care Center the staff has been professional, friendly and very helpful! The work they did was excellent and the price reasonable.! I plan on going to them for all my car repairs!! Give them a try!!

I had some issues with my brakes that appeared suddenly. I plow snow and tow frequently, so it was necessary to be ready and have them repaired the right way. I was referred to Independence and I had a fantastic experience. I was quoted a lower price, but the economic state of affairs caused a shortage of rotors for my vehicle. I dont blame Independence, thats for sure. Well be back!

Very professional, straightforward, easy to deal with. They did the work quickly with no up-charges. Price was very reasonable. Would highly recommend Independence for peace of mind and quality car care.

Ive been using ICC FOR MANY YEARS.My Pontiac g8 is 13 years old and running like new with 166k miles thanks to the way the operation is managed with great technicians.Ill always use Independent Car Care .

Car repair shops are all very busy these days. I went longer between oil changes than usual and Independence was able to fit me in at the last minute. I had a long road trip the next day and really wanted my oil change before I left. They came through for me.

The team at Independence Car Care Center is very professional and friendly and takes care of all of our vehicle maintenance and repair needs. Great service and prices. I can say we finally found a repair shop that we can trust.

Independent Car Care Center has been servicing my familys vehicles for closer to 10 years now. It has been / is consistent professionalism and sincere service. Im a lifetime customer and encourage anyone on the fence to take the leap and try this place, you wont regret it.

Work was done quickly. Price was reasonable. Everyone was polite and professional. Will absolutely return next time I need service.

They got us in next day (we called shortly before they closed for the night), and had the car ready within a few hours. Friendly and professional, I highly recommend!

This rating of 3 stars should be taken in context. In the interest of transparency, my experience with this location starts and ends with a phone call. The gentleman I spoke with was very aggressive, accusatory, and not very polite. It was enough to send me to a competitor.Upon reading reviews for other patrons, it is disheartening that the representative from this organization is so argumentative with previous customers in such a public forum. Some customer service training for those that interface with the public could do the business some good.

This is an awesome repair shop. Im always treated fairly and respectfully. Jeff, Cody and the guys are very professional. The prices are fair and done in a timely manner - Great Service!!!

Very honest dudes. Its hard to find artisans nowadays. Found these dudes and havent looked back since. Honest prices for the service you get. work is done quickly and professionally.

I called with some questions and to schedule an appointment and was told to come right in. They were kind enough to actually take me to the back and show me exactly what was wrong with my car. Very kind professional staff, clean business, they honor veterans by offering a veteran’s discount.

Im very excited because I have finally found a place with great service and people. Thier knowledge about cars is fantastic. Ive gone to other places where they never are able to give a complete service and gives a false diagnostic information. Thank you for your awesome service and time. Ill definitely be a returning customer! Thanks to Jeff for all of his help and knowledge!

Professional and honest service at a fair price.Many shops lack the customer service and have no problem with heavy handed billing. Looking for a good place, this is it. Had AC estimate performed, was quoted then had the work done. No complaints.

This place is hands down the easiest and most professional shop to work with in Rochester. When I need something done with my vehicle, I do not shop around, as I know I will get a great price and great service with Independence Car Care. Jeff is great to work with and goes above and beyond expectations. I highly recommend them and they have a customer for life, with me!

Jeff and the guys at Independence are great. I discovered these guys a few years back and have been bringing my car here ever since. They are always upfront about everything and never try to oversell you on things that you dont need. I trust these guys completely with my automotive needs.

Excellent service, on time, and reasonable price. Highly recommend

Great, quick and affordable service. Will definitely continue having my vehicle serviced here.

I had to get my brakes done and they were able to get my car in very quickly. I had a 9:30 appt and once I called back to authorize the repairs needed, it was done within an hour or so. They also offer a warranty that had lifetime brake pads, which is nice. The cost for everything was also a lot cheaper than anywhere else I had seen, so between the great service and great price I’d def recommend going here.

Love this place. Treat you like family. They are very professional. They are Honest and upfront about repairs. Would highly recommend . I know as long as i own a car. They are the only ones i will take my car to be fixed. Thank you Independence Car ❤De

My car wouldnt start so I had to get a jump. I knew I had one chance to take it somewhere to have it looked at, so I chose Independence Car Care because I had my car serviced there before. They were about to close and were booked solid for the following day, but they still found a way to fit me in. I left the car over night and first thing in the morning I got a message that all I needed was a new battery. I would recommend Independence Car Care to everyone. They are kind, honest, and offer excellent service.

My wife and I moved to Rochester 6 years ago, and one of our biggest anxieties was who to trust with our vehicles maintenance. After meeting Jeff at a networking meeting and hearing every other member thank him for his dedicated, timely, and affordable service, I knew we found our mechanic! Ever since they first serviced my car, Independence Car Care Center has been a peace of mind for my wife and me. They get the job done and look after our best interests.In the past year, we’ve taken both of my family’s vehicles in for some major work (each car is over 10 years old and Jeff’s team kept me up to date on work that was on the horizon). After Jeff and his team were done, both cars drove and sounded like new! I’ve been so grateful for their dedication to quality work and not trying to up-sale me on unnecessary fixes or tweaks. They value my business and I value theirs! THANK YOU!

I have been going to Independence Car Care for about 3 years. They have done a great job keeping my 11 year old vehicle running smoothly. They are timely on repairs and have great customer service. I would highly recommend!!

I love Independence Car Care! The are so friendly and really knowledgeable! They take the time to figure out what the problem is and then take care of it!!! Very happy with Jeff & his crew!! I know that they will always help me and at a reasonable price!!

I was able to get my car in with no problem. The owner is very kind and professional. He explained the quality of parts used . Job was done in a timely manner at a price you cant beat.My new shop for My car

I came at the end of the day with an emergency repair. This shop fixed my car quickly and for a great price. Clean waiting room and friendly staff. I definitely recommend this shop. Great service!!

Worked with my warranty company and Mae repairs fast and good.

They went through my entire truck they told me everything that was wrong they gave me good prices the place was clean and they made me feel comfortable while I was waiting there and I trusted their opinion they were very helpful confident that they will do a good job

Great people, convenient location, honest assessments and just all around straight forward repairs. They also are great about letting you know in advance if there may be further issues with your vehicle. 5 stars!

Jeff got me in same day. Also him and his team stayed late to make sure my AC got fixed correctly. Great work done for sure !

Very good service, great prices, honest and trustworthy, which is very hard to find at an auto care garage these days . I will definitely be returning here for all my auto mechanical needs ....

Where to begin.....Absolutely TERRIBLE auto repair shop! I took my vehicle there to have it looked at after reading the stellar reviews. They decided to take it upon themselves to fix it without even telling me what was wrong with it. Then I called to see what was wrong with it and Cody said it was the cam and crank shaft sensor and it was fixed. I asked why they fixed it without consulting me and he said I owed them over $400 or I couldn’t get the car back. Then I talked to Jeff and he added a discount to the bill but still charged me $364 to change the two sensors which take about an hour for both. Yet, somehow I was charged over 2.5 hours of labor without my consent. I paid it because I needed the car. A couple weeks later Jeff said I never paid him and there was something going on with his account and my card AFTER HE ALREADY RECEIVED THE MONEY! He literally stalked, harassed and threatened me into paying him again because there was an issue with his account and the money was taken out of it. I provided him photos that the money was taken out of my account but that wasn’t good enough. He continued to call me 10 times a day from different numbers, stalk my social media asking people about me, then threatened me with small claims so he could get more money out of me. I literally had to borrow the money to pay him another $300 to leave me alone after paying $364 for a job I NEVER authorized. The stress and panic regarding this was unbearable. So, ultimately a crank and cam shaft sensor replacement WITHOUT my consent cost me $664. Do not listen to the reviews. GO ANYWHERE ELSE!!!

Jeffs business has an efficient staff, a very nice waiting area and theres usually a dog hanging around. Whats not to like?

They are a good.Auto machanic shop there reasonable on they rates i referred my uncle and my aunt 2 independence car care.👍

Best mechanic in Rochester! My whole family uses this shop, it was recommended to us by a trusted friend. Jeff and Cody are very professional, warm, and do a great job explaining repairs to someone like me who isnt well-versed in mechanics. They also offer flexible payment plans with the AutoCare credit card. Highly recommend!

Reasonable, quick and affordable. First place I go to for repairs and to get my inspection.

Every time I come to Independence, I’m even more impressed than I was when I walked in. Jeff (owner) is so easy to talk to and genuinely wants what’s best for his workers and customers. He always shoots straight, which I love! Cody does incredible work and I refuse to go to anyone else. In all the states I’ve lived in, he’s hands down the best I’ve come across. I’d much rather drive a couple hours to know I’m getting the work done right than go to Joe Shmo down the street. Thank you Independence for being reliable and capable, no matter the size of job I bring you!

When my daughter was about to run an errand she noticed that her auto’s check engine light was on. She drove it to Independence and left the vehicle there without any advance notice. The vehicle was diagnosed, an estimate was prepared and work was authorized. Even though a lot of work was required, Independence performed the necessary repairs quickly and her car was done by the end of the day. We trust this repair shop with ALL of our needs and will continue to do so in the future.

Pleasant and responsive employees . Waiting area was comfortable when waiting for service to be completed . Thorough explanation on any issue with car, and follow up was encouraged . Prices are affordable . Shop local !

On time, repair was price quoted and my car sounds beautiful!

Brought my 2004 Jeep Wrangler in to Independence for much needed repairs. They did an awesome job on all the work and the Jeep drives better than ever! The Jeep had the famous death wobble in the front steering. Independence replaced the track bar and shock and the problem is gone! A very pleased customer!

Jeff and his team maintain all three of our vehicles.Theyre professional, courteous, and responsive.All work is done in a timely manner at a fair price.I highly recommend Independence Auto care for all your automotive needs.

Have used this business for several vehicles over 8+ years and have been very satisfied with the work as well as with advice.

I’ve been coming to Jeff and the Independence Team with all my (and my kids’) vehicles for years, actually following him over from a previous franchise car care center he worked for, once he opened his own. He treats his customers like family and I’ve never had any reason to question the work they’ve done or the cost of the service. I’ve recommended him to all my friends and family. VERY grateful that there are still businesses like Jeff’s that believe in customer service and continue to put the customer first. Check them out. You won’t be sorry.

Had a broken flex pipe that needed to be cut out and a new one welded on. They had an opening that day and it was finished that day all for $150. Great service, car sounds brand new!

I called independence, and they took care of my wife and my vehicles back to back and I was done in less than a week. It is hard to find a place that can perform all your automotive needs I would definitely recommend anyone if they need a mechanic to check out independence car care.

The service was excellent as always. Ive done business with Independence Car Car from day one And With Jeff for close to twenty years. Alway satisfied with the work on my vehicles.Thanks Jeff and crew.

I dont trust anyone else with work on my car, needed 4 new tires and was in and out in an hour, highly recommend to anyone that needs work done

Independence Car Care is great. Very friendly and knowledgeable staff. My wife and I have taken our vehicle for service here several times. They are now the primary car service center we go to.

From the moment I entered and throughout my wait I was pleased with the communication and always knew the status of my car. They were transparent with the cost for additional services needed and did not push anything extra. The waiting area was comfortable and spacious, which in this time of COVID was greatly appreciated.

The staff and service at Independence Car Care Service are exceptional. At Independence Car Care Service I receive honest, and timely service at a fair price. Jeff is a very kind, knowledgeable owner and manager. He and the staff consistently go above and beyond. Thank you Independence Car Care Service.

I have had other work performed in the past as well. The staff are awesome and very informative. They truly are the best place I ever had work done. I never worry about coming here. There are no surprises as Mavis. I would rate independence a 5 star organization. The best mechanics I have ever come across. If the need arises I will always take my business with these folks.

Always great service. Very professional and thorough. They always aim to please.

Incredibly friendly, fast and affordable! MUCH better than other auto shops ive been to.

Tie rod ends, sway bar, and transmission mount replaced. Oil change and alignment. Professionals. Fast tat, very clean shop, very knowledgeable. Very helpful diagnostic advice and support.

Received same day service. They are always responsive to my car service needs and get the car in quickly. Service time is great and their rates are very reasonable and the work is good. I used a different repair shop for 15 years but Independence has my business now!

Jeff and his team are great to deal with. Always exceptional service at a fair reasonable price. Ok

I’ve been a customer of Independence Car Care since 2016 when I bought my first car, my parents have been customers since before that. We’ve always been extremely satisfied with their service, they’ve always treated us with respect unlike many other service shops. I will always recommend them to anyone looking to get their car taken care of.

This is the place to go if you are looking for quality work at a fair price. All work is explained before it’s done and why it needs to be done. (They don’t use “scare tactics” or try to take advantage of people. I’ve been taking my vehicles here for years and I would highly recommend their services.

This team is amazing. I know that no matter the issue they take the time to review and give you an in depth diagnosis with the fastest and what cost saving options are for solid repair. Everytime I take my vehicle there I know Im in good hands.

Hands down the best shop in Rochester. I dont like taking my vehicles in anywhere to begin with but when I have to I wont go to anyone else. They do amazing work, have great customer service, and they do it at a fair cost.

I have always received expert, professional care with honest answers and diagnosis of my cars problem at Independence Car Care Center.They have gone the extra mile to get me good pricing on parts and services. I have recommended them to family, friends, and my next door neighbor as a place you can trust. I have been bringing my vehicles to Jeff for years and I know his guys will fix it. They have even helped me fix problems the local collision shop wouldn’t help me with for example the back door hinge broke and the door was almost off and they found another hinge in their parts search and fixed the door. They really care about their customers and will do anything to help. They’re an honest and hard working group.

Thanks a bunch. Independence Car Care Center is the place to go. Excellent price and service. Due to the covid and the kind of SUV I have it was hard for them to get my parts but when they got the parts in they serviced my vehicle quickly☆☆☆☆☆

I am a repeat customer of Independence Car, and because of the great service they provide. They are quick to respond to any form of communication quickly. I will keep going back to them as they have repeatedly proven that they are honest and willing to work with you.

My experience was extremely professional and efficient as always. They communicated with me, from the diagnostic process to the completed repairs. When Im in need of a repair or routine services this is a shop that can trust to get the job done !

Ive been going to this shop for years. Jeff and his crew have always performed great maintenance on my vehicle for a reasonable price. I always recommend their shop to friends who have car troubles to get them back on the road in a timely manner.

Very accommodating! Squeezed me in for oil change and ensure car was checked for winter travel at the last minute! Great jobThank you!

My vehicle had multi issues Jeff and his team went right to work looking over my SUV fixed everything in a timely fashion with straight forward pricing I bring all my vehicles there they are a great group of guys I highly recommend them to all my family and friends. Merry Christmas guys

Been using them for a couple years now. Great people and great service. Always a pleasure.

Good Costumer Service,imprese how my car was fix in a timely matter, and their Comunication with the Costumer is very good.I will definetly recomend them.

I searched 2 years for a mechanic after mine retired to say the least there are let’s say some are not always honest! A friend recommended Jeff and trusted him and his staff with my first encounter 👍I would and have recommended Independence auto to anyone looking for an honest company!! Thanks guys.

Cody and Jeff are very professional and honest. I have been doing business with them from last 4 years or more. Very nice people to work with. Thank you to Independence Car care center team.

Bought a new truck from Fla, and needed a inspection, it was 5:30 and they where closing at 6pm. Cody took care of me without any hesitation, Ive been going here for years, there was up front with a reasonable price. Thanks again guys

Have been going here for all work needed on both of my vehicles, for over a year. They have always been on time with their repairs. In addition, they have never tried to sell me in work that didnt NEED to be done. The prices are always fair. A couple things I like are that the staff is professional and courteous, and the waiting area is clean and comfortable. If you arent taking your vehicles here, you are missing out.Also, they communicate via phone call and text message, which is nice.

They are such a great Auto mechanics place you know needs no words no introduction they need no Praises they are excellent at the work they do at a reasonable great price thank you continue the good work

Very helpful and great to work with. The work is always done.

I was recommended to this Car Care Center by a friend. I loved this place as soon as I walked in. The works were awesome and curious. The work shop was clean and neat. I recommend this place to everyone!

I take all my vehicles here. I am always extremely satisfied. Jeff and his team do a great job.

I saw advertisement for lifetime brake pads and rotors for $189.00. The dealer wanted $600.00, probably not lifetime on the pads. I am very happy with the service that I received and I will be telling my family and friends.

The AC compressor was broken in my car and the dealership was charging an excessive amount for the repairs. Independence Car Care was highly recommended by a friend. I am beyond happy with the quality, price, and speed it took for the repair. When I spoke to Cody on the phone, he was so helpful in explaining the situation to me. He took the time to listen to my concerns and was able to get me in for an appointment the same day. They were also able to squeeze me in for an inspection at the same time. Independence Car Care has earned my repeat business and I would recommend it to all of my family and friends!!!

Fantastic shop with a wonderful staff. Always fit me in when I need last minute repairs and inspections. They work fast and are incredibly helpful. Only shop I go to!

They completed my inspection, air filter, and cabin filter in an efficient amount of time! They staff was professional and punctual, definitely recommend.

My partner recommended Independence to do the work I needed on my car to have it good for inspection, and I’m glad I did. The staff is very kind and informative, I appreciated the explanations they gave me without me even needing to ask for specifics. Prices are fair, and I’ll certainly be going back. Thank you!!

Cody is my trusted mechanic glad to have found him.

This is a business that makes you feel like family. Very honest and helpful and will let you know what your car needs and doesnt need. Been doing business with Jeff and his people for many years and will be doing it for many more.

My car is driving great the repair to my tire as well as lug nuts is just what I needed I will be back for service 🔧🚗

The service is best in town fast and always right. They fix the problem right the first time never go any were else ever

Amazing people and outstanding service.No one else like them in Monroe County.

Clean waiting area, all the guys are pleasant and nice to deal with. Jeff and his people are the good guys. Theyre honest and fair.

I took my car to my favorite service center cause a terrible sound wascoming from my left front brakes . I was expecting a huge repair bill,but instead I get a text from Cody that car was fixed free of charge.I thought I was hearing things but was true . With my limited knowledge of car repairs he could have told me I needed all kinds of things done, but they didnt . THANK YOU ALL AND IN MY EYES YOURE NUMBER 1 !

Outstanding service and very reasonable price. I bring all my vehicles here,even my ex-wifes car. Always honest and reliable work.