Very helpful and knowledgeable staff. We were in the market for beginner kayaks and they had exactly what we needed. Lou was especially helpful with setting up my roof rack and ensuring that I could mount and dismount my kayaks before leaving. Fully recommended!

Despite the many good reviews this places’ customer service is one of the worst I’ve experienced. We had went to inquire about kayaks. The man that we spoke with was very male chauvinist. We expected good customer service from a highly rated place, instead we got Harriet Oleson. I would’ve liked to take a paddle off the wall and hit the man with it. We may not have been experts on kayaks, but we were treated inferior with the man’s raging attitude. Don’t recommend doing business with them, we will be looking elsewhere.

I bought my Wenonah Vagabond at Oak Orchard. It keeps up with a Necky kayak thats a foot longer on open water and holds all my camping gear easily...very comfy with a cloud 10 canoe seat strapped to the seat... you can sit in it for hours with the cloud 10 seat, i dont wanna get out at campsite lol. I use a long 275cm paddle that feels just right. took it on its first trip up stillwater and beaver river with 100lbs gear. Second trip to osewegatchie river with 175lbs gear. It was very fast on the oswegatchie rivers tight twisty narrow turns, faster than the 2 man canoes i was with.

Mike was very helpful and knowledgeable.The store has a nice feel to it. Bought a PFD and a kayak paddle.

This Place is AWESOME!!! I called yesterday and spoke to Lou and he found me a SUP Pau Hana board from a different location, and had it brought over. I was able to pick it up that same day, amazing! Lou also took the time to help me install it on my car securely. This is probably the best experience I have ever had in my life buying anything period. Everyone that was there was just super cool and rad all the way around. Thanks Lou for the kind service and the professionalism! Oak Orchard Canoe is the best around. Look no further. 🤟🏼🤙🏼

They will sell you kayak, let you test it and seem great during the initial sale but after that they don’t care. My seat back broke on my $500 pelican kayak after 2 years and I was basically told that it was a full repair and they couldn’t do it and couldn’t tell where to go. So much for kayak experts...so disappointing!

I had a kayak picked out and wanted in a different color. I also had a several hundred dollars in gear picked out. The owner would not honor the bundle price for a different color kayak than the one they had in stock in Rochester. Such a shame. I walked away on principal. I would have purchased the new kayak, $500 in gear AND a used kayak. Lost my business for good . I know they wont care because everyones buying kayaks during covid. Such a shame. I would have been a great advertiser for them had it gone differently.

Super knowledgeable and helpful! We love our kayaks they helped us purchase

Our sales person was Mike and to say he was very helpful would be an understatement. Although they did not have the right kayak for us he spent an extended period of time going through all the features and benefits of various different kayaks.

Over the phone experience; called there July 8, 2020 during the mad covid kayak buying rush, to find out if they had anything that met my criteria. We are new to recreational kayaking. We are from Central Pa and would have made the trip if they had what we wanted. As soon as I mentioned recreational kayak under 10, the guy states; we only sell expensive stuff. I guess he assumed I was looking for wal mart boats. Then he starts interrogating me; Did you look at what boats we sell on our website? Where are you from? How far away are you? Etc.? Then he offered me an 11.5 long boat. I cant haul that while Im pulling my camper. Then he tells me he has an Ocean Malibu 9.5....I had to ask him to repeat it so I could look at it online. Well that was obviously an imposition to him as well as me asking the color. Then he tells me its $649, so I told him that was in our price range. Then he says, well it will be sold in probably a half hour so dont bother coming. He was rude, short, condescending, and unhelpful. I wouldnt buy something that was free at this place! Tale your money elsewhere

These are nice people, Mike showed us some kayaks and even let me try one out. Very knowledgeable and willing to go the extra mile to help you pick out the right kayak for you and the right equipment to go with your kayak. Talk to several this staff while I was there and they all were very helpful. If youre looking for a canoe or kayak and youre in the area do yourself a favor and check these guys out.

Cant say enough about my experience with Oak Orchard in Albion. Pulling into the parking lot, I was greeted by Mark who immediately took me under his wing. He showed me available used kayaks and then the new ones on the floor that would keep me under my target price and still be stable, well-tracking, and light-weight so that I could handle the loading and unloading by myself. I am 55 and 108 lbs, so he had a lot of parameters to meet. After paddling in their convenient pond, I settled on a great little Old Town Heron. Mark showed me how to install the carrier hardware, how to raise the kayak without help and safely tie it down for transport. I left with all I needed to paddle the lake and reservoir near my home which I did that very night! Love the kayak, love the service and congratulate the company for having such a fine staff and beautiful facility. I highly recommend the drive to Albion. The personal service assures me of a proper fit and positive experience with my new kayak.

Like a lot of the reviews I have read I will also comment and tell you to STAY FAR AWAY! This place was probably the worst customer service I have ever had. I left in complete and utter shock.We had planned to get a canoe so we decided to give Oak Orchard Canoe Kayak a call before we made the 1and a half hour drive to go pick it up. They said they had it available and that we could come down and check it out.We went through the entire process, since we are first time canoe owners we needed to get all the essentials. We needed life jackets, paddles, roof rack, something to store the canoe, etc. When we had FIRST walked in and went and checked out the canoe we had verbally told the young lady that we were going to buy the canoe. We then went and checked out the accessories we needed to purchase on top of the canoe. I would say we had been in the store for over an hour. It was not until we were ready to attach the roof rack to the vehicle to mount the canoe that they decided to tell us they had SOLD that canoe over an hour ago!!!!!!!!!!!! WE WERE IN THE STORE WHEN THEY SOLD THE CANOE TO SOMEONE ELSE OVER THE PHONE!!!!!!!!!!!!!!!!!!!We then talked to the manager so it seems and he told us we could order one and it would come in in about 3-4 weeks BUT since the canoe was going to be shipped individually instead of a load we would need to pay an ADDITIONAL $200.00 so it would be about $1,000.00 instead of $800.00.CAN YOU BELIEVE THAT HE WAS GOING TO CHARGE US FOR THE SHIPPING!!! It was not like he was going to have it delivered to our house, we would STILL have to drive all the way out there to pick it up. Then the manager decided to say, you dont need a 16 canoe you two look like the 14 would be just fine.. WHO ARE YOU TO TELL ME WHAT SIZE CANOE I WANT! He then ended it with, situations like this happen. HA!Regardless to stay this experience was HORRIBLE! I would never recommend this store to anyone!!

Great product! I purchased the keeper foot pegs for my husbands kayak. We are extremely happy at the price and the foot pegs. He broke his several years ago and we just now found a replacement. Thanks for the quick delivery and very reasonable price.

Mike is an amazing source of info and help. He clearly loves what he does.

Outstanding. Good assistance, good price, quick deliver and it fit perfectly. I have a large Perception tandem Tahoe 2 and it went on the first try. I have not had it Expedition Topping yet because I just put it on but will soon to give an update.There are few companies that are this serious about customers and products. The two six foot hull straps are about two inches from touching so about six inches too short to pull them snug. I had to buy two long bungee cords.

We have been using Oak Orchard products for more than 15 years. These are by far the most superior products on the market. The gullwing saddles are the most versatile and durable products available to carry kayaks and canoes. The Oak Orchard J cradles are by far the most versatile and usable J cradles also on the market. All of these products get professional use and daily use with us and they have yet to disappoint us. Double-thumbs up!

Great place for kayaks, canoes etc. I have a fishing kayak and they had ample supplies of fishing kayak accessories. Great selection of kayaks.

I have NEVER received the level of helpful, informative, and insightful considerations as at the level this store is consistent with. Example: jovial, tutorial, and lengthy care and interaction for a purchase on an insanely busy Saturday morning. This store has its own docks and rentals on a Lake Ontario bay, it is during a summer of seemingly endless rain; and on this day it was incredibly busy due to the current rare balmy, sunny weather. The store manager spent more than 1.5 hours with me AND still respectfully and efficiently dealt or managed his wonderful staff with subsequent customers and myriad day-renters. I am now a loyal customer from the first transaction on the phone! BTW: manager for 21 years is a lifelong serious and professional al canoer with very explicit experience from the craft to paddles and life preservers... and is a talented instructor.

Saw the negative reviews and decided to put my paddle in. I purchased a kayak there last year. It was a very positive experience; the salesperson was very knowledgeable, patient and helpful. By special arrangement with the owner, I was permitted to store it there, and each time I went to use it, someone helped me get it to the water and launch it. Summer staff was generally kids and they were very polite and helpful. Whenever I visited the office, there was someone to help. Never a problem with availability or attitude. I sold my kayak because I didnt have the wherewithal to carry it on my car, but this year I asked if I might use their ramp to launch my inflatable kayak, and they graciously allowed me to. This is not true of other launch sites. I wholeheartedly endorse this place based on my experience buying, selling and launching. (no one gets five stars from me)

Tom and Johns experience and knowledge much appreciated 👍

My wife and I recently had the pleasure of doing business with Oak Orchard Canoe Kayak Experts in Waterport, NY. It was my first experience there since I purchased a canoe from them over 25 years ago. This time was for kayak shopping. We had Robert, a true kayak expert, show us several kayaks that fit our price range and we then paddled a few of them in their on site pond. He really made sure to show us kayaks that fit each of us and because they have so many brands and models in all sizes they will have something to fit just about anybody. Its a real treat to actually get in and paddle prior to buying to assure youre comfortable. I had read too many reviews of people being unhappy with the fit, comfort or performance of their new kayak. Robert also filled us in on the various accessories. Another great thing about their business is that they have almost everything you see on their website at their store so you can see it firsthand. The shopping and buying experience was great. I highly recommend Oak Orchard Canoe Kayak, and their salesman Robert in particular.

My Wenonah Royalex Aurora arrived safe and sound. After I unwrapped the expert wrapping job, I found the canoe to look like it was just made that day! Not a scratch. It was a pleasure dealing with Oak Orchard and I cant thank Mark enough for all the help and attention. Thanks again!

Knowledgable, friendly, professional, great inventory. Will make sure you get set up with the right boat and everything you need to go with it. These guys are the best. PS: Shop local!

I was so happy after I received my new Werner Kalliste kayak paddle. Todd was so helpful and knowledgeable. Came to me in Florida in less than a week packaged beautifully. Thanks so much.

Cover fits perfect. Very snug so unwanted things cannot get in. Very fast shipping. Great service A+++

I really like this company. They are my go-to kayak-related supplier. Prices are right. The service people provide very helpful information and options. The items arrive very quickly.

Mark was very helpful with our purchase. He was busy with another customer but was very skillful at balancing our needs as well as his other customer. I will recommend your shop to others.

Great assistance with selecting a cockpit cover for a kayak long out of production. Prompt responses to emails and fair prices. I highly recommend Oak Orchard!

Our condo group ordered several j-cradles to store our kayaks several years ago. Recently one of the straps broke so I went to the website to order a replacement. When couldnt find it there, I called on a Saturday and a kind woman helped me find the correct item. It was wonderful! I also was able to find out that by using a uv-protectant spray, the straps may last longer.

One of the best websites Ive ever seen. I wished to make a complex purchase and the staff was excellent, knowledgeable, friendly and efficient. For kayak equipment, this is my go-to site.

Great service! Excellent quality! Fast shipping! So glad I discovered OOCKE, will definitely be my first source for my kayaking needs!

Great service! Found exactly what I needed after endless time searching other companies. Carefully packaged & great communication!

Very helpful and knowledgeable and patient in answering all my questions

2nd time Ive used them. Same top notch experience as the 1st... knowledgeable customer service, timely delivery of high quality product. Thank you!

Picked up a NuCanoe from Mike yesterday and the experience was excellent. This was the fourth boat I bought from Oak Orchard. Great people!

I bought my first Meyers SportsPal in late 70s after seeing an adv in Ducks Unlimited MagIt is still in use today no worse for the many years of ware and tearI moved to Fl last fall leaving it to a friend - didnt take long to miss itI got on web which lead me to Oak Orchard CanoesPlaced order via PayPal : receive a phone call from Todd within an hour who made sure order was in order- gave me some great advice.Now thats service !!!!

The CD Solstice GT Titan that I ordered from Oak Orchard came VERY well packaged and came without a single scratch all the way to Florida. It was great working with them on this purchase.

Knowledgeable staff, very helpful

Ive only ever dealt with the store in Waterport, and found they were very accommodating, if a bit pricey.They have a huge inventory of boats, accessories, and racks / rack accessories.They also run a shuttle service to the creek so you can go play while they put the rack on top of your car...

Excellent item good price perfect fit for my sup paddle easy installation A++++++ thanks.

A very pleasant experience

Last yr i was helped with tiedown lesson and launching from their dock. I would highly recommend this store for knowledgeable people and help for newbie kayakers such as myself.

Mike was a great salesman & very very nice!!!!👍👍👍👍👍

Dont shop here! I bought a canoe from them last winter, and it was a total rip off. They sold me the canoe as a new canoe from 2012, at a reduced price, just to get rid of it. Turns out it was, in fact a factory 2nd The title was in bad shape and illegible, so I had to order a new one from the manufacturer. When it came, I noticed the Quality, 2nd written on the title. I called the manufacturer who confirmed that they sell 2nd quality boats to dealers at a reduced cost. The manufacturer said that, usually, the dealer will pass on the reduced cost to the consumer.Not only did they misrepresent the canoe, they charged me just as much if not more than other local shops. The only reason I bought from them was that no one else had this specific canoe in stock.The salesman, Mike, was a smooth talker. Even though we clearly expressed what a huge purchase this was for us, and how tight $ was, he sold us a junk boat.The defect in the boat was that one of the load bearing supports for the front seat had been molded too thin and had crumpled on itself at some point during the manufacturing / drying process. This is a big deal. Unfortunately, we didnt notice this until much later.The boat came with 2 fishing rod holders they installed. Mike said it was equipment worth well over $100. Turns out, the rod holders were less than $20 each.I finally called the owner of oak orchard after I got really disgusted. He gave me some bs runaround about what a great deal it was.There are several other issues, but hopefully the ones described are enough for you to see what a scam this place is.Shame on us for trusting this business. Never again.

DO NOT SUPPORT THIS BUSINESS. THEY ARE RUDE, INSULTING AND ALL AROUND POOR. HORRIBLE EXPERIENCE. TAKE YOUR MONEY ELSEWHERE. Long story short, they may call themselves canoe and kayak experts, but the only thing they are proficient in is poor customer service. We went to the Waterport location. We were not greeted or welcomed and treated like we should be the experts while loading the kayaks we wanted to rent. The owner came out and told his employee that we had to take shorter kayaks to fit better on my trailer. He looked at us and hollered that HIS KAYAKS ARENT GETTING LOADED LIKE THAT... like its our fault the poor employee was giving us the longer ones. Their biggest thing was to make sure we got the equipment back to them on time, so they could go home. Then, when trying to pay for the rental, the guy at the desk made us wait while he took a 15 minute phone call trying to locate someone elses shipment online. Really!!? Get the guys number and call him back!!!!! Time is ticking! Oh, and the owner came in while the guy was on the phone and told US to keep his dog in the office. We dont work there, worry about your own dang dog. Maybe I should send a bill for dog sitting. They never gave us any pointers or instruction on how to properly use their equipment or keep us safe either. So anyway, determined not to let it ruin our day, we went kayaking. When we returned (on time) with the equipment, another employee started to help us unload. At which time the owners wife walks by and gives us attitude and a lecture about the mud in the floor of the kayak..... Wait..... You run a kayak rental place. Kayaks get muddy taking them in and out of the water. (You dont need to be an expert to know this). I asked if they thought we should have a hose in my truck to wash them out? Maybe I should have taken them home first? But then they wouldnt have been able to close on time and charge me a late fee. She said that next time they will charge us to clean them out. I told her that there will be no next time. They didnt have a hose available for us to clean them out ourselves either, they just want to charge you more. And besides, I should charge THEM for having to clean out the birds nest and broken robin eggs and yolks all over the bottom of them when we picked them up. Pretty nasty for being so concerned about cleanliness..... Anyway, this place is WAY over priced and will ruin your day if you go there... Tell everybody you know, save your hard earned cash for a different business. STAY AWAY FROM OAK ORCHARD CANOE AND KAYAK..... the experts.....

Very knowledgeable.

Super fast service and the cover fit perfectly.

Didnt stop there

The prices are a lot higher even on their clearance kayaks.The predator MX was priced at over 1300.00 and we found it for 1100.00 at Gander.Just shop around a little and you can save a lot of money.

Ok good to go wanna go fishing.

The only thing they have going for them is a large selection. Their attitude is terrible, they are rude, they have no concept of customer service. Bay Creek knows what customer service is and would get all of my business, except that they have a much smaller inventory.

Fun

Very friendly and helpful

Lots of fun