This location had much better customer service than any other dealership I have dealt with. However, the website was incorrect on the description and availability of the car I wanted to purchase. Online, it said that there was a Nissan Rouge with chrome handles and I copied down the VIN number...we get to the dealership and was told Nissan Rouges do not come with chrome handles...even though I saw some in the parking lot. Then I was also told the car with the VIN number I wanted had been sold - so I wasted so much time looking at inaccurate information. I do not really care about the color of car handles, but I do not like being deceived nor wasting my time. The car I ended up with was also $150 more than the car I had researched...but I guess people cant count on salesmen or dealerships.

Took my car for recall, and they damaged it.. the police was call and my car is still there.

Went for Nissans sevice yesterday i.e. 07/14/21, specifically informed the concerned lady that right side front tire is leaking air. Nobody bothers, they pumped left side tire to 44 units and right was 30 units. I dont think they really check what they do! Ridiculous!Will switch to Criswell Nissan now for sure.

I brought my vehicle in for service. I had a deadline of when I needed my vehicle back to go on vacation. Tyler (Service Mgr.) was able to get a part from out of town and have it installed in time for me to make my deadline. The service team kept in touch with me the whole time even sending me a text with video showing me progress and easing my mind with respect to the deadline. Awesome job!!!

At Darcars Nissan of Rockville, the people are very nice,and they are very professional in their business. I will recommend them to anyone .

It was very good I got what I wanted with very friendly workers of Nissan.

Had an ok time purchasing the vehicle (young salesman, so I wouldn’t hold that against them. But the service center is in disarray. Called about walking in to get an oil change around 10:30, got their at 11 and was told they weren’t taking walk-ins. If a business has that much of a disconnect between employees in the same department, I wouldn’t recommend leaving your car in their care.Guy at the front didn’t even offer to schedule me for another day, so the customer service in general just isn’t dealership quality.

The process was smooth and transparent from beginning to end. The prices quoted were real and fair. I didn’t think I was going to purchase a Leaf, but they gave me such a good price on both my trade and the Leaf that I did.

We bought a 2018 used Rogue from Kambiz Faris ( manager) and Mauricio(Sales).They were great. Fair price and very honest people. Our key fob battery showed low after about a week. They helped us at no charge and with a smile.

I find it hard to believe that I am writing a 5-star review for a car dealership, but the sales staff, and especially Yashar Allyarzedah, were helpful, informative, not pushy, and truthful. When the information was mistaken, which can happen with details about a new EV, they corrected. No pressure. Pleasant experience, and then they didnt push when I double checked prices and availability before I returned to finish the purchase. They were also helpful after the sale.

Angela was extremely helpful in expediting my routine service. I was checked in immediately and told exactly what would be performed and how long it would take.

Excellent service! I was late a-few minutes after close of business but a lady and gentlemen helped me get the car .. Thank you

Excellent customer service as usual. My service expert Huey B. went above and beyond to make sure i was satisfied and my car was taken care of. Sincerely appreciated.

I began the buying process earlier in the week with sales consultants, Ramin. When i got there the sales Manager (Kambiz Faris) met me he introduced me to Ramin. Five star team, I got my dream car and they went above and beyond for me. I bought a used mustang and it is amazing.

After the salesman was a no show for my appointment, someone else stepped in to help with my purchase. (should have known then) They ended up selling me a certified used vehicle that spent a week in the shop within 30 days, was returned to me in pieces, all before I saw that mold is growing in my car and they dont even have the professional courtesy to respond to emails. GO elsewhere or you will regret it like I did.

Very friendly staff, not pushy or aggressive. Eddie the general manager and Chaz my salesman personally assisted me in my transaction. They were both very pleasant to deal with. Additionally Mauricio explained everything about my new vehicle as well.

Quality customer service, buying a car has never felt so easy and comfortable.

Good attention and the staff are very friendly.

I came for oil change and I had excellent experience at Darcars Nissan at Rockville. Steven Tyler Pires, Assistant Service Manager was very helpful and took care of my care. Also, he went through with me the report of my car and told me I need to change my battery and I did.Mr. Tyler is very professional and customer oriented manager who knows his staff. I will definitely will recommend customers Darcars Nissan at Rockville. Furthermore, I got to mention wait time for the service was less than an hour which was great.

Ive had two excellent experiences buying cars at this dealership and I would buy from them again. They listen to me and genuinely work to make the experience pleasant.

It was great! My salesman Yashar was very patient as I test drove two cars and had such a hard time deciding. Once beginning the buying process it was all smooth and didn’t take too long!

They provide morning snacks with free and non-free coffees if your appointment is early in the morning before your breakfast.Free Wifi and comfortable waiting lounge with computer desk stations and Kids Corner play area...

Please know everyone that Ramin Robinson, and Eddie The general Manager and Mauricio as well as Jason all are very helpful and they know what they are doing when it comes to customer service in the Vehicle industry. Thanks so much for your help you all it was definitely an amazing experience and thanks again.

I have a great relationship with Darcars Nissan of Rockville. This dealer understands my needs and provides excellent transportation options and superb customer service. This is my second car I purchased and plan on a third from this dealer. My salesman, Zion Bennaim of Darcars Nissan of Rockville, is best salesman.

Yashar and Nissan Team is the best and professional service and if you want to know who is the best then go to Rockville Nissan team and Yashar wouldve help you at any days and time.

I spoke to 4 different dealerships in 4 different states and searched for months. None were as willing to work with me as Mohsen at Darcars Nissan was. Mohsen and the entire staff at Darcars were very helpful and got me in the exact vehicle I wanted at a price I was willing to pay. I cant say enough good things about this dealership. Mohsen was great throughout the entire process of my vehicle purchase. Super nice guy too.

The staff was very friendly, they were not pushy or aggressive. The Sales Manager, Kambiz Faris, & my salesman, Mohsen Pourdarvish, personally assisted me with my purchase. They were both very pleasant to work with! I want to point out that Mohsen was patient & walked me through all the questions that I had in the process of selecting my vehicle. I really appreciated his honesty & expertise. Kambiz similarly ensured that I was getting exactly what I wanted & nothing less. Additionally, Jason Ku & Angie in the Service department were a delight to work with as well.

These guys are great, gave me a really great deal on a very low mileage Lexus ES300H Luxury. Id buy from them again!

Long waiting time, service rep not proactive, lounge with very limited amenities.

Good friendly service. Everything done on time. Great facility

Were fixated on selling us an expensive car. Did not give other options. I felt like we were being tricked into paying a high price for a car. The assistant manager and GM did not care when I expressed my concern and never contacted me back. Poor customer service. Not impressed and I would STAY AWAY.Update: Reached out to me but still tried to sell for a ridiculous monthly payment. I went to Criswell Nissan and they were so flexible and willing to work with me. If youre looking for a Nissan - go there not to DARCARS.

I have to say, over the years I have had quite a bit of experience buying cars. Some good and some not so good. This time the process was like no other, quick and easy. I had the pleasure of working with Sion Bennaim and, let me say, he made it great!! Sion is very informative and punctual. When he told me something that’s exactly how it went. I highly recommend Sion! Will return for sure.

My Parents and I have been coming here for yearssss, About a year ago I went to get an oil change and 2 days later my car stops at 12am because they didn’t screw the plug back in, i called ANGIE the next day and she immediately helped me. Best person there. Literally. Now, i got an oil change this Saturday and on Tuesday My car stops again. DAN the service department manager tells us “if you don’t trust us with your car then don’t come back” mind you we’ve been going here for years, premium packages and all. I had a mechanic speak to him and off rip he starts being rude, yelling at him. Don’t recommend them no more at all. Very dissatisfied and disappointing.

When there for my vehicle service pay $66.67 for it than the next day the light of my car that said service needed came on. I call the Darcars Nissan service to see if they could see what was happening with my car.The guy on the day of the service told me that my car was in perfect condition but next day my light of engine service needed came on. I went back to the Darcars Nissan in rockville ask what was going on.The guy who worked there told me if i wanted to see what was wrong I needed to pay an extra feed .I did not like the way they handle this issue.

I purchased my vehicle from Kambiz Faris. I purchased and paid for the vehicle in full with a delivery promise of 2 weeks. It is now 12 days after the purchase that also took 6-7 days to complete making it now almost 3 weeks since i agreed to purchase the vehicle. My paid for $43,000 vehicle still sits at the dealership with no info on when it will be delivered. Kambiz who set up the shipping now cannot get ahold of the shipper and has passed the responsibility of contacting the shipper on me and my wife. So now i have a vehicle that i have paid for and no way of receiving my property.

Service Manager Steven Tyler Pires was beyond helpful and experienced. He went above and beyond to help me and make my service appointment run smoothly.

Hassler, Jason Ku and the manager were fantastic!! Extremely helpful and worked with us on our budget. Will definitely go back

The person that helped was very nice and didn’t try to push anything extra that was wrong with my vehicle on me.

Great dealership, take the “lifetime” oil change deal! “Free oil changes” aren’t free, but much cheaper than paying every time you get your oil change... includes other stuff too.

Duan Johnson was very kind and welcoming. He was very helpful in explaining what maintenance services my car needed to get done. Overall it was very great customer service

Quick easy no hassle. Out in hour in a half

Angie was quite helpful and responsive. I received extensive communication from her the entire time was car was getting serviced. She is amazing!

An absolute pleasure working with salesman Mauricio and his team at DARCARS Nissian / Toyota of Rockville. Mauricio made my trade-in, and the purchase of my new Toyota, quick and stress-free. I’ve never been more satisfied with a salesman, or dealership, and would highly recommend DARCARS of Rockville to anyone looking to purchase a vehicle in the DMV area.

Huey was very very professional! This was my first time at this location and I will definitely return because of the experience he gave me!

Juan Rubio provided excellent customer service!

Very pleasant people, nice customer service. Knowledgeable car dealers.

Probably one of the best car dealers I have done business with; honest, friendly, professional. Our salesperson, Yashar Aliyarzadeh, was particularly helpful and made our car buying experience a real pleasure. There was a minor discrepancy in their price and my TrueCar quote. I showed them my TrueCar paper and they honored the TrueCar price, no questions asked. No pressure, just a pleasant car buying experience.

I was frequently updated about the status of my car. He was polite and professional. He was looking neat and clean.

I drove two hours to come get the best car ever. I was a little scared because of my situation, but Yashar and Hugo made a world of a difference. They were professional, kind, and extremely helpful. They definitely went above and beyond to make this happen for me. If I could give them more than 5 stars I would.

Very professional and courteous customer service

Giving all the stars to Angie and the other tec guy I don’t know the name unfortunately, who were both very great helping with my car key issue after a not so good consultant being rude to me so I tried to leave and my car wouldn’t start. She was more than helpful and understanding of the situation. Maybe the manager should consider letting Angie do some training with the other consultants because some definitely need to develop their soft skills.I will come back and definitely ask for Angie to assist me next time of course!

The staffers who helped me were all great! Made sure I knew all of my options and provided me with opportunity that ensured I left with the car I wanted. I also felt safe the entire time there amid COVID-19. Overall great experience and I will getting all service work done there as well.

Very good attention by Boss Lady. The best

My daughter called to see if a vehicle that they had listed as certified was still available on their website. She spoke to a sales manager who said yes and they made an appointment for that night. When we got there we realized the vehicle in question had damage that was not listed on their website, the pictures used were stock photos that were not disclosed on their site and was pushed to another sales person. The sales person was not friendly, we explained our concerns and he responded oh we must have just gotten the vehicle (but you have it listed as certified on your website). Said he could find out how much it would cost to fix the damage on the bumper... I explained this was my daughters first time buying a vehicle and this was not going smoothly, no comment. WE left!Please train your sales people what customer service is!

It seems every time I bring my car in for a regular oil change something always happens afterwards! This time the memory for the seat settings is not working. I had the battery replaced and expected to have to reset my seat settings, but the function doesnt work. I will now have to drive 26 miles back to the dealership for this inconvenience! Fortunately my radio has not been affected. The reason I will not buy another car from this dealership is I wanted an all wheel drive car and they sold me a front wheel drive car. When I realized the mistake, they would not do anything about it.

Worst dealer and service center ever.I bought a very expensive Nissan, hopping to have all the new technology.From the dealer side, they told me 3 months later of purchased that they made a mistake with the numbers and that I have to pay 650 dollars more, because their mistake I have to pull 650 more dollars.The car from day one had problems with CarPlay and back up camera. CarPlay keeps disconnecting or you can see my phone on the screen but my music comes out my phone, this happens 50% of the times. Very frustrating. The back up camera freezes, which means the i could be about to hit a car but I dont see that because i am looking yo an image of 2 seconds ago. This happens 30% of the times. You only need a 1% to have an accident anytime.So last week I took it to service so they can check it out. The guy from dar at Nissan Rockville drove it first less than 20 minutes, and he told me he didn’t go anything. Of course I said it happens sometimes, and you probably won’t see it in a 10 minutes drive. He told me he couldn’t do anything.I Got so disappointed . In my way back home all so frustrated with 60k dollars car that doesn’t work properly and they can not even fix. I found out that the car Doesn’t play CarPlay anymore, I have already 2 days trying to figure it out looking online. And nothing. More frustration.My friend bought a car from another dealer, had a similar problem with CarPlay, they reset it and now is gone. In dar cars they told me that this was not possible.I would avoid making business with this dealer and any dar car Nissan, cause I have other comi plain ta from the one in college park.

Hassler my saleman and Jason in finance made this the best car buying experince I ever had. Even towards the end when I got picky, they were patience and made sure I got the right deal for the right car. Im extremely happy with my 2020 Kicks SR. Thank you Hassler, Jason, and Darcars. Ill definitely be back for my next vehicle.

Outstanding customer service. They have done their job by providing an atmosphere that makes me want to bring my car back for all service. Thank you to Angie. Super smart and efficient. Also, he wasnt there yesterday but Jose was the first person I encountered in the service department back in December. He speaks to and listens to the customer on an authentic level. Thank you Nissan Service for the job you do

Made an appointment 8 AM to do a recall fix quoted 2hr wait. At 11:30 I asked about the car to find out nothing had been done to the car. Staff lied saying they are working on car. After pointing out that the car hasn’t been worked on. In fact the mechanic is just opening up the part they admitted the car has just sat there for 3+hrs. Manager less than helpful. Hoping after 4hours I can actually go home. Avoid any and all DARCARS like the plague.UPDATE: After getting home I realized the glovebox was loose. Tried to close it and glove box came away in my hands. Talk about to quality service. Now I’m questioning if the airbag was properly installed.

Very bad service and not at all happy with the service

Top of the line service department. This is the way slit should be. Very professional, very helpful. Thank you.

The person at the counter was very helpful in explaining the details of issues and services that were needed based on vehicle inspection. Appreciate the service.

Bad, I stay there for 4 hours and the person was no nice 👎

Wonderful staff! They let us take the car for a ride before we purchased it to make sure it was the right fit! 5/5

I went into get my oil change. Jose was the one that assisted me and as usual he was very attentive. I was able to get work done in the waiting area which by the way has great work and lounging areas. Jose and other staff of the floor made sure to check up on me to see if I needed anything and also updated me on the progress of the servicing of my car. This is the only place I’ll allow work on my car because they’re kind professional and sensitive to my needs. Thank you Jose and staff for all that you do.

Jose was a very nice rep. I brought my car in because I had a slow leak from a nail. The first day I was there for at least two hours (perhaps three). I had a tire policy which covered the service. It took over two hours to just have the coverage verified. However, a new tire needed to be ordered. So,they fixed the leak so that I could get home. When I returned to have the new tire mounted, I again waited over two hours. This was not acceptable in my estimation.

As always Jose provided a great experience. Car was done as promised on time and waiting in the lounge was great with the wifi, coffee and News to watch.

Great service and wonderful helpful staff. Car feels like new.

Yashar was amazing and answered all my questions and went above and beyond to make sure we were satisfied. Hugo did a great job with the financing and got everything done pretty quickly. Yashar gave us a complete walkthrough of the features the car offers and how to use them. He even walked us over to the service building and explained the whole process start to finish. I couldnt be happier with my experience at darcars nissan with yashar and hugo. Will absolutely be back for all service needs and future purchases.

Moshen was extremely helpful and did not pressure me into a car. He listened to all of the things that I wanted and helped me to pick the best car for me. I could not be happier with my decision and would be happy to recommend anyone to Darcars Nissan.

Hugh Boyer was awesome in communicating with me while my truck was there. I typically do not go back to the dealer for service thats not part of the warranty because they usually over-charge, plus its far away for us (we live in Columbia) but Ill probably return to Rockville for the fluids. Thanks!

Darcars Nissan has always taken care of my wife and I. Tyler in the service Department has taken care of us on every visit.

All the staff at Darcars from sales all the way to finance did what they could so we would go home happy with our new car. They are the best can’t complain, also they are very welcoming! I have recommended to friends and family.

My encounter is limited to the service department.Michaelangelo served A1 customer service . He was engaging, personable and thoughtful of my time. I have to mention the tech, Edwin who upon receiving a concern I had, investigated and corrected the issue immediately. My experience with that team was awesome!

Interested in buying or leasing a car? STAY AWAY FROM THIS DEALERSHIP!If you would like to NOT get ripped off and get clear information on a lease especially do yourself a favor and look into other companies. We leased a car from here and service was so bad we started taking it to Fitzgerald for servicing.The lease was almost up and the Finance directors miscalculations led us to an overdue payment. After finding out what happened, I tried contacting the finance director, James White, and in any way did he try to dodge my calls and messages.I then reached out to the store manager to directly talk to him and nicely asked him to help us out since we had been loyal customers of 7 years to DARCARS in general and that turned out to be a dead-end as well. Although he promised to have James contact me again, I never received a call. Our payment went to debt collectors since Nissan Corporate needed a verification from the store and the finance director was not responding. For the first time ever we had to deal with debt collectors and believe it or not it made it very clear to us that this store is not about the customers. losing our business might not be a huge deal to them but I hope this can save someone else from the hassle of going through a similar experience.

I appreciated all the efforts of the team to expedite our visit and purchase. We were able to accomplish all our negotiations over email and phone. Everything was set when we came in and this was probably our best car buying experience ever.

Mauricio was an extremely pleasant sales consultant. He answered all of my questions, assisted me in getting everything synced up and working properly in my new vehicle, and even took the time to walk me over to the sales department, well after his day had concluded at 5 pm.

We recently purchased a car here and the service and hospitality was extremely professional. Huge thanks to Eddie Mortaya and his staff for making our purchase easy and smooth. My family be returning back here in the future.

I could not be more pleased at the level of professionalism, knowledge and service that was provided at DARCARS Nissan. Assistant Service Manager, Michaelangelo, was not only courteous but very attentive despite being only 1 of 2 available to help customers. My car was quickly diagnosed and my options thoroughly explained to me, and when my car was done being serviced he made sure I was satisfied and provided me his contact information should I have any concerns or run into any car issues (which I havent, car is running smoothly!!!) He also made sure to follow all CDC social distancing guidelines and hed wipe down his workspace after each customer left his office, which was very reassuring given these times. All in all, I will be going back to have my car serviced here and I will be sure to ask for Michaelangelo.

I had an amazing experience at Darcars Nissan. Yashar Aliyarzadeh helped me purchased my car. He made the sales process very easy and showed me the maintenance center for Nissan. Furthermore, he showed me how to use my Altima. Jason Ku helped me get a loan for my Altima. Also, he got me a 0 % apr for my car which helps me tremendously! I am grateful for both of them! They both deserve a raise. Thanks Nissan for always helping me especially in these hard times!

I leased my car from here and use the service center. I can tell you that the customer service is top notch. Theyre always looking out for getting you prompt service and keeping you going if youre a busy person. I highly recommend purchasing, leasing, or servicing your vehicle here. Its a wonderful experience.

I was looking to buy a murano at several dealerships. I narrowed it down to two dealerships at the end of my search. It quickly became and easy choice for me after the first dealership in Boston did not offer temporary plates and their customer service was something I did not like. Darcar nissan became my first and only choice up by the murano at after i spoke with the sales person yahar. He did not overwhelm me with the purchase by rushing me to purchase it but he guided me at a speed I felt comfortable at. He was respectful, honest, informative and patient. I drove over 200 miles to the dealership as yahar held the car for me for a few days knowing that I as coming from another state. The transaction was smooth and I left the same day with the car. When I had questiona he answered them. I only dealt with one sales person which made it more personal. They even offered 60 days of temporary plates which is great especially during a pandemic. At the end I was happy with my purchase and I recommend you ask for yahar.

My last experience was excellent!! I came in for a routine oil change and expressed some concerns I had about my car with Michaelangelo Guillen, the Assistant Service Manager. He was amazing!! He not only explained what the issues were, he explained why they were happening in a way that made total sense. He also told me not to worry that Id be taken care of. Not only did they take care of my issues, they did it in the exact amount of time promised. I was truly impressed with everyones customer service, especially Michaelangelo. I have been going to Darcars Nissan Rockville Service Center for over 10 years, and this is an example of why I keep coming back. Thank you Michaelangelo and the Nissan Service Team!!

I had a great experience with Hassler and the entire sales team.

Jose helped me he made sure my wait for a oil change was very short and he’s ordered a new tire that I need for my back wheel he was great and he surpassed all my expectations. He rotated my tires which I was surprised and happy he did without having to ask.

Good customer service. Nice staff!

Great staff! Closed a great deal in timely manner and exceeded the expectations of me and my wife.

Great customer service.

Had my Nissan Rogue serviced (oil change, brakes repaired, various filters changed according to warranty) and had a detailed cleaning. Car runs like brand new.

Sale went fine. I needed service just a few days later and the dealer was unable to communicate with their other location and my car has been in the shop for 2 days now. Of the 7 days I will have owned the car through tomorrow, it will have been in the shop for 3 full days. Unacceptable.

Great service experience. The adviser was very helpful, attentive to detail, and courteous. Way to go!!!

Amazing service, they explained everything clearly, fair prices, friendly stuff.

I’m so grateful for the people at Darcars Nissan Rockville. Mauricio, Jason, and Chaz were incredibly helpful and knowledgeable. There entire process was organized and smooth. Definitely a great overall experience.

The sales man was wonderful, very helpful and very patient with us. Best sales man I have ever dealt with. Keep up the good work.

Simon did an excellent job to ensure that I received the best deal possible. He listened to what I wanted in a vehicle down to the color. I left the showroom excited and happy with my purchase.

Service dept staff was extremely friendly and helpful. Prices a bit high, but good service. I was pleased that a shuttle was offered. The handwash and vacuum of my car was a really nice bonus.

First and foremost I want to thank all the staff in Service Dept. for enforcing social distancing during these times. It means a lot to know they care for the well being of their staff and the public. I went in today get my oil change. Luckily, Michael, who has helped me twice before, was there to assist me. While I waited, he showed me the diagnostic report and explained to me what needed immediate attention (brake fluid, replacement of filters,etc.) He made sure to keep me updated on the status of my vehicle. For these reasons and past visit experience, I will return. Thank you Michael and everyone else for all that you do. Stay safe!

I would have given a 10 but I was promised a car wash and it was not done. I was told after the fact the Dealership closes at 4pm even though I got there at 2:30pm.Also, I was told via phone a 2:30pm appointment was scheduled for me only to realize when I got to the dealership they dont schedule appointments for oil change.

Huey is an amazingly professionally, nice knowledgeable guy. Everytime I come to get my car service he gives me top customer service. Huey you rock!! Great place to bring your car!

Eduardo was such a big help . He ensured we knew everything about the vehicle and made sure we were able to understand and use all of the functions like the Apple car play. He showed us the night drop off and made sure we were familiarized with how the dealership works . He even called to check in to see how the vehicle was doing. Best customer service I’ve ever received at any establishment !