Very clean, theyre stocked very well They have a Starbucks, a floral department, pharmacy, very good meat & seafood dept, nice helpful staff.

Absolutely the best rotisserie chicken in town. Could do better on their selection of dinner rolls. What happened to colonial dinner rolls that come in a foil pan? You dont even have the plain dinner rolls anymore. Spoiler alert, uncut slider buns are not dinner rolls. Heritage Fare Buffalo Style Chicken Wing Sauce is also no longer on the shelf and its clearly the most popular product because I bought the last one 2 weeks ago. Its the choice sauce not only for the flavor, but for its significantly lower sodium content as opposed to all other sauces. These are 2 of your exclusive products that people come to your store for. Im not going to buy any other buffalo sauces no matter how many you stock because they are all nasty. Your selection of canned vegetables is also dwindling. One more thing, breakfast. Kroger used to be THE place to get a breakfast plate. Why did you stop? You sold out every day. Oh and one more thing for the people who commented on this thread regarding punerious people shopping here, I am one of those poverty stricken people, so you can smell my a**, literally, and learn to enjoy it, because Im certainly not obligated to live by your standards.

Store looks good but the ceiling lights really bother when you try to pick some good fruits out of there.

Its getting bad the prices go up and the service quality goes down they was they only place to stay open to 12 but now they follow Wal-Mart guess I will have to stop using them also hope management is really understanding how they are losing there customers

I stopped in to get some lunch and had a sandwich. Boars Head ham, Swiss cheese, spicy mustard, pickles and jalapenos. They have everything you will need including meats snacks and drinks. Stop in and visit for all of your grocery needs. This facility also has a fuel station. Remember, Plus members always get $0.03 off at the pump.

My Kroger store manager Mr “E” is AWESOME, he and the bookkeepers were SO helpful and professional to me! They helped my husband and I resolve a questionable charge on my husband’s debit card!! Thank you Kroger! Your employees are simply the GREATEST 😊 I know in these hard times you might not hear good things from customers, only COMPLAINTS!! Well I really appreciate all of your hard work and kindness to me!!

This store has the worst CS of all stores. (I travel and frequent many stores)The cashiers are rude and stand in front of God and everyone else gossiping about any and everybody, the pickup order people will run you over and not apologize-they expect YOU to move and the managers walk around not giving a care in the world!The produce looks like it’s week old and the deli is disgustingly dirty! And don’t ever have to use the restroom in there! 🤢 Go to the Calhoun store if you must shop a Kroger-much cleaner and a great group of employees!

Generally my go to grocery store. Especially for gas’s. But, maybe it’s just me, their produce is always nasty. The mushrooms and tomatoes seem to be riddled with mold every time I go in and by them.

I’ve never had a poor experience in this Kroger, as far as regular grocery shopping was concerned, but I had the worst customer service experience of my life at this store’s pharmacy. The young man’s name is James. I’ve never been spoken to so rudely and unkindly as I have been, every, single time I use their pharmacy. It doesn’t matter what I do, drive thru, call over the phone, or come into the pharmacy in-person, it has been nothing but bad experience, after bad experience, increasing in severity each time. My interaction with James was the icing on the cake. It’s awful, because their pharmacy is cheaper than the others, and I would like to continue using them based on that, but I just can’t get over how bad it is each time I go. I think I’m going to go out of my way to the Calhoun location from now on, but for what that would cost in gas and convenience....I am going to swap to Walmart. I just can’t go to this one anymore.

I have been trying to order food for pickup from this site for 3 hours and it keeps going down. Fix your website or I will go somewhere else. Also I have ordered in the passed Everytime yall forget something and I have received bad meat. Thank you

Mrs. Regina LITERALLY gives the best customer service, and goes above and beyond!!!!!!!

Great today 😁

Please clean your conveyor belt in between customers. It is always dirty with liquid substances.

Great place to grocery shop

Kroger is putting in a new hot food bar! 2

The produce looked old and pathetic. The girl in the deli needs more help. The Christmas aisle looked junky. We had to bag our own groceries while employees are standing around talking to each other.

Well drive thru pharmacy is for pick ups already ready I sat in line today I couldnt believe they were filling prescription at the window . IDK r understand why they would do this its was plain redicolous and Im seriously thinking about changing to a new place .but grocery store is ok good products but high in meats.

WHERE IS SOCIAL DISTANCING?! There are so many people getting covid and these staff members wear the masks below their nose! Very unprofessional. I would rate this 0 stars if I could. There is no social distancing in the store and they are saying PlEaSe SoCiAl DiSTanCe, yet they do nothing about it when the customers walk right up on the other customers! Please, save your family and keep your children out of this place! Spread the word!

Good grocery prices but not clean its very cluttered. Some of the isles are hard to get down. Long lines and no effort is made to open more registers.

Ive been shopping Kroger all my life I like it a lot better than Walmart it just seems cleaner and better kept

Store is clean, personnel helpful and friendly, and checkout quick. Just about all shoppers were masked and all personnel were masked. Store was well stocked.

Decent Kroger. Good selection. Slow pharmacy.

I had a question and as a customer me waiting for you to finish looking at your cell phone and not acknowledge me is rude she needs to be trained on what good customer service is I walked off and decided not to buy another thing. I went to self check out with my 2 items and the scanners were gross someone should clean the scanners

Kroger offers a lot of various food choices. They offer a free Friday items at least once a month. There are a lot of kitchen gadgets to choose from. They have a pharmacy and sell other health care items. They have items for babies and pets. There is a large selection of health food items available. The associates that work there are always willing to help you with whatever you request. The prices are reasonable. They have there own brand of most products available. They always have special prices on select items, which vary week to week. You can always find most items that you want here.

I will never stray from Publix again.The aisles were hard to go down and the shelves have items in the wrong place so I was not sure how much some things cost. It was very busy and no one working seemed to care that the lines were ridiculously long. The employees were not nice and frankly the store felt unkept. In comparison the Publix in Rome is top notch in customer service and cleanliness.

Parking is nightmarish. Dont have decent amenities for disabled people. Hardly any room to move so youre pretty much always on top of someone else while trying to get through aisles.The pharmacy staff is sweet and helpful, and thankfully there is a drive through where you dont have to deal with the BS that is trying to get through the store itself.

Good place to shop. Easy to find the products that you need.

Usually good experience but today not.Trying to check out my groceries early this morning found the conveyer belt too filthy to place my items on. Waited..but clerk just watched the belt roll on and made no effort to clean. I waited longer and told her I would not put my groceries on a dirty surface. She STILL made no move to clean - but reached out her hand to individually take over $200 worth of products!! Amazing waste of time!!

The selection of fresh and good quality groceries is great. The prices are fair, the customer service excellent and the location very convenient.

Great, every time I come its wonderful.

I work with the public and would be out of business if I ran my business the way this Kroger is run. Good customer service brings people back to your business bad service drives people to your competition.

Staff are very friendly and helpful. Store is a beautiful facility with outstanding selections. We have shopped a lot of Kroger stores, and my husband is retired after 26 years as a Produce manager from them. We enjoy shopping most of our Kroger locations. The deli and cheese shop area personnel are always very helpful and pleasant. The Pharmacy department seems to need a little improvement but most of that is due to the fact that they seem to always be so severely understaffed (at least that is what their signs state). The Customer service dept has improved very much from earlier this year and for that we thank you! Staff out at the gas pumps are always pleasant too in my experience any way. Usually we can find everything we need very easily and I enjoy the product layout at this location. Thank you!

Less than half the shoppers in the store were wearing a mask tonight. Shameful!

Used to be an awesome store, but you can read the other reviews and find out why. Good variety at this store. Clean. Nightmare womens bathroom doors, gaps big enough to sling a cat through.

Get it together kroger this kroger is terrible it needs to be cleaned and please hire some people who treat your customers better we had a very frustrating experience we will be calling the 1 800 number

Great sales. However, Im not grocery shopping here anymore unless I need a few items. No registers open what so ever besides the self checkouts. I heard the other workers say the cashier whose register was open was purposely hiding outside then she scoffed when someone wanted to buy cigarettes. Hire better people who actually want to work for their dollar.

Ive read the last few reviews and encountered the poor service too. Deli people ignore your presence. Another employee in the store the name tag said Sylva was unpleasant and made me feel like I was bothering her. The poor service is also a reflection of the manager. The managers must carry a bad attitude so the employees do the same. I used self check out and didnt wait long and that was okay since I didnt need to ask an employee to assist me .

Excellent food, vegetables, meats are always fresh, Someone is always there if you need help, Cashiers are quick and accurate Ive never been held up in line with anyone having a problem at the register. Great Staff including Management

Been here a few times.. its filthy they need to do some cleaning.. on my most recent trip the carts had trash in them, isles with busted bags... the person working on the office supplies didnt care to help customers shes not friendly...cashier kept checking her phone while ringing up my stuff I shouldnt be held up because youre using your phone.. they need new employees who care..

I will never shop at this store again!!!! This morning this rude employee Christy that works inside the store in accounting was racially profiling me!!! Kroger in Rome Ga.... need to do better! I will NEVER shop here again!! I will be calling corporate and also the Better Business Bureau

Waited and waited and waited and then I left. Good and friendly service is nonexistent here.

3 yrs ago this place was my jam. They had the best natural/organic section. Now its a chore to locate anything, and their produce has gone to the pits. Im forced to go to Publix. Makes me sad. Also, I almost die in the parking lot every single trip.

Couldnt find a product and asked a clerk for help. She said she never heard of it. Couldnt be bothered to help me look further. Im 72 years old and handicapped. Was in a scooter due to leg problems. Thought she was very unpleasant and must not like her job. I wont go there on a regular basis. Only when something is on sale that I really want. I went to Kroger today because Progresso soup is on sale. Have been catching that sale for a few weeks. Makes a fast and inexpensive meal for a person on a very tight income. Thanks, Kroger!!!!!😁 I ❤️ the help!!!!

Great grocery store. They carry almost everything you want. The staff are helpful and the store is always clean.Edit: the store has not been manage well as of late. There are dairy products that are dated from November 23 on December 4th still in the coolers. Not to mention the bathrooms are not kept stocked or in proper order.

I was at Kroger on today with my cousin and we had a smaller cart filled with grocery items. There was another customer across from us with the large cart filled. The white elderly sales person had the nerve to tell us the self check out was not intended to be used when you have lots of groceries. I kindly told him no one had ever said that nor were there any signs indicating such. He continued to make comments in a snippy way. As we checked out instead of him being helpful he was critical. Now mind you never once did he realize my shopping at this store helped keep him no n his job. He grumbled everytime he had to come and assist us. As we were finalizing out purchased he he proceeded to say that is why the self check out is not intended for checking out large amounts of products. I kindly told him I was not fooling with him and he could just keep his mouth shut. Imagine the rudeness of an employee to a customer. As I left I realized my power as a customer that has shipped for years at Kroger let me know in this day and time people are showing their true colors. It is sad and it is time for diversity training for your Rome, GA staff. When I go grocery shopping my encounters are meant to be fun and pleasant. I have worked in Customer service for well over 30 years and have never been rude to customers. So know I expect the same courtesy. Let your employees know that all customers are meant to be treated with kindness and respect. Also, I had 14 items and yes my cousin had 56 items including 2 cases of gatorade. A bit less combined of my bill on last Saturday with 150 items. In todays climate, just 1 post on Facebook could result in a boycott. Do right by your customers and those same customers will do right by you.

I really enjoy shopping here. The staff are very friendly and helpful. Which make my shopping much easier for me to get the things on my shopping list. I also love the deals they have. As well as da fuel points I score when I purchase groceries and other things.

Didnt have what I wanted.

Great price on wine, and cashier scanned her card for extra savings. But the one thing we came in for they didnt have. No sweet potato pies 4 days before Christmas in the south, really?

The only good compliment I have for this store is the amazing stock and variety they have. The store is nicely kept and is very welcoming. I never use cashiers, so I can’t advocate for the store service.What I can say is the pickup service is AWFUL. Please do not waste your time. We have always used the Walmart grocery pickup, and it’s awesome. The average wait time has been less than a minute for us. We used the Kroger pick up for the first ever for a SINGLE item because Walmart doesn’t sell it. They have a number you have to call to let them know you are there, which is already more inefficient than Walmart’s check-in button on the app. We waited 30 MINUTES for a tub of yogurt! After 30 minutes, we called twice to try and find out when our order was going to be ready because they had fulfilled orders of cars next to us that came way after we did. The first time they didn’t even answer. The second time the girl had no idea who we were or our order. Kroger’s system had shown our order as fulfilled! They didn’t know where our one item was. They found it in a bin with other orders. We will never do that again.

A very busy store but over run with penurious shoppers and some of the employees look penurious themselves. I am no longer a loyal shopper, the Rome Kroger has changed into a place I dont recognize anymore.

Its not as good as it used to be. I have something go wrong when I shop here and yesterday I ended up with Kroger brand medicine that was expired. The time before I didnt make it home with my bread.

We were just at this location and it is very evident that the management shift has happened for store manager.We were on average six people deep to the three lines opened. The self check was manned by an older gentleman who didnt seem to be in a hurry. It was nine people deep, as well.The cashiers didnt seem to be in a hurry and there was an atmosphere of chill, no one is in a hurry.The new manager baggied our groceries and he looked like he was about to pass out.Whatever was said about the previous manager, he definitely wouldnt accept this type of lax in work ethics. They WILL have customers that will not return.

Great store. Great service. Better selection than Publix. AND they have a gas station...with discounts on gas as a reward for grocery purchases!

Shop here every week.

Always clean...not a single shopping cart a available. I went to the desk twice. Nothing. No one could find the sauce I was looking for...took 20 minutes. Moved Indian sauce jar from International to gravy mixes. What??? Still no carts after 40 minutes

Not so good today the girl working was not nice but store has good prices

Very clean good variety cheap produce really like there points system for there ⛽ there employees are very helpful and friendly it is my favorite grocery store to go to in all of floyd county they have great Kroger brand of everything and the quality of the generic is almost as good as the name brand products highly recommended you buy you groceries here and in the pharmacy the over the counter medicine is probably the cheapest place in town to buy its just a great store, the working crew here cannot be beat! Theyre just the best morning or evening.

I love Kroger... Im in my own little world when Im shopping for my groceries. Everyone is friendly but kinda just leaves me alone and lets me do my own thing. . its actually kind of a stress reliever. And my fiance charlie I love the time we get to spend together while we are shopping. It really means a lot to me..

Your employee Sylvia was extremely rude when I was there and clearly wanted to talk on her phone and not help customers. Kroger train your staff better.

Great grocery store. Wide and varied selection. Great meat and produce. Download the app for digital coupons. Use points to save on fuel also.

1 cashier! Im not quitting Kroger bc of 1 experience. They used to be awesome. But for a while now it seems like every time I go, Im disappointed one way or another. Im going to give Walmart and Publix (out of my way) a try for a while. I hope theyre more customer friendly.

Clean facilities and friendly staff. The produce fresh and with a large variety from which to choose. They also have a good wine selection thats worth checking out. If you need some coffee, theres a Starbucks located inside to help keep you going.

I like the selection and prices. It is not a neat store. The shopping carts had garbage in them so we sorted through that. The employees arent that nice.

The people here are friendly and helpful. I love the sushi bar that they have in here and buy from it often. I also have a specialized diet (milk allergies) and can find a lot of food specific to my diet without fuss in their health food section. Shopping here is always pleasant.

I have been shopping here for years and I am extremely disappointed at the lack of customer service lately. The woman working on the sales floor was not nice (texting on her phone) and the cashier didnt speak to me. I dont even think I got my receipt. The store is busy but that does not excuse the bad attitudes of the employees.

A big variety of produce, meat, cheese, and sweets. The Kroger Plus card can help you save a ton on groceries with sale prices, and even more with loaded coupons on the card! Im very happy with my savings. The cleanliness of the store and the friendliness of the employees pleases me. Every time I go to Kroger for a grocery run, I always have to stop by the fuel center to pump on gas because you can save 3 cents off a gallon and even more if you have over 100 fuel points on your card!

Busy, but some mask less customers, stay away from them.

Have never had a bad experience here. The meat is a little pricey, but you get what you pay for... Love 10 for 10 deals.

I was supposed to pick up a birthday cake for my daughter but when I got there there was no one in bakery they apologized and said they would be in later and would make my cake, I got a call from the manager Will apologizing they had called in sick with flu and offered a ice cream cake or anything I wanted I said I would just come pick up a premade cake and itWould be fine, however this manager went above and beyond and he went to bakery and made my daughter a cake, in the colors she wanted and tried his best to make a beautiful cake, for free, and also balloons, plates and forks, he tried his best in every way to make upFor it and give my daughter her special cake! I was blown away by this thoughtfulness! Amazing! Staff is always always nice and helpful, I wont go anywhere else!

Kroger is the best,in my opinion, grocery store/deli/pharmacy etc. In Rome. Selection is always good. The staff and management are polite, knowledgeable,and helpful. Rate A+

My favorite place to buy groceries. I shop the ad, use digital coupon, save money. Never have to wait in line.

The customer service is horrible and the mask requirement is not enforced

I travel an hour to shop here as it is the closest Kroger to me. I wont buy my meat from anywhere but here because you can still be sure your meat comes from the US here, not so much with other places.There is a huge cheese bar, deli, and Starbucks. There is a huge Organic section as well. The only thing that would make this place better would be that it was a Marketplace and they would sell scarves, hats, clothes, etc.

I love the deals and its convent for me to go there how close it is to my house but now its not 24 hrs they close a 1am every night now.. I wish they would make it back 24 hrs..

Pretty much my go to store although I avoid on Wednesday(Senior day) and Sunday(Gossip Church Day). 😂 Good sushi, which is a must when I Grocery shop for the week.

RUDE staff!! You will not get friendly service with a smile! The customer service is pathetic. I have too many options for my groceries to put up with such bad service.

Will have their listed merchandise most of the time, but overall, its a good store. Aisles and restrooms are kept clean and neat. I have had few problems with the store associates in the checkout lane with only one major incident involving an associate being rude to me and my wife. That issue was brought to management and was resolved. The pharmacy staff are always courteous and professional. The staff at the cheese bar are helpful and go out of their way to offer suggestions or samples.

Store has really gone downhill since Steve Van Meter departed as store manager. Looks unkempt and it’s been overrun with the meth crowd from Walmart. This place used to be the pinnacle of grocery shopping in Rome, but it’s really gone downhill in a hurry. Sad.

On yesterday the cashier didnt use my coupons krogers owes me about $4

I shop at this store 2 to 3 times per week. Employees do not speak to customers. When i asked a young employee a question, he took his ear bud out of his ear and asked me to repeat my question!Where is the manager?

Thumbs down 👎 don’t bother y’all go somewhere else

I believe Krogers is to be a fine store Im there at least at least four sometimes even five times a week I think mr. Ben meters is a very nice man he always takes the time to say hello people Marty and the meat department Debbie and the cheese department and all the girls on checkout I always have a great time talking with them thank you Carl Sheffield published author

I never write reviews but I got really ticked off here. Sylvia is rude and lazy If not for Carl in produce I would’ve given 1 star.

Some people are just hard to please and I suppose that I am one of them.The store is amply stocked and has a huge variety of choices. The isles are arranged in what appears to be a haphazard manner and there are isles where you have to thread your way around various obstacles.

KROGER IN ROME-THIS USE TO BE A CLEAN STORE....

Starbucks employees inside the store were super slow. As for the Kroger Employees, they are very friendly and helpful. Got help in the produce section by 2 employees. I was very pleased.

Very good store. You pay more for good service

Recently ordered a cake from the bakery off the website. Apparently, the website was out of date, but the wonderful lady working at the bakery saved the day and made him a beautiful cake (with an especially awesome Captain America shield). My son loved the cake and his party was fantastic. Thank you!!!

This Kroger location has been good. They generally have many registers open and quick service. I like the Kroger brand items and their sale prices are good.

Great prices when buying multiple sale items. Good selection of health items. Digital coupons and gas points add up to save $$$.

Your experience is dependent upon the crowd... Not necessarily the size but more on whether or not they know where they are and/or why they are there. Sometimes its fine. Sometimes youre convinced were doomed as a society.

Great selection, Great app and coupon deals. Friendly helpful staff and the lauout of the store is good. It isnt what it was as far as as organization and cleanliness when it first re opened but its still preferable over Wal-Mart. Just get some more motivated staff too organize and clean/stock and itll be 100% again!

Kroger on Turner McCall Blvd. in Rome, GA is all in all the most cost effective place to buy Groceries in Rome. You get fuel points for all your Purchases. The Kroger Card saves you even more money.I have tried all of the other Grocery Stores in Rome, GA and have found thatI save more Money by shopping at Kroger.

Kroger carries lots of good veggies both fresh an d frozen and my hubby lives their bakery

Quick, as soon as a line started to appear more registers opened. Always great service.

I drive across town to do my shopping at Kroger. You can find some great deals and a good selection.

Great store with friendly staff and good customer service. The parking however is awful. Bad design in the parking lot with pedestrians walking in areas where they cannot be seen.

Wont be back service is terrible

We are very grateful Kroger is open and doing all they can but sadly the employees are making rude remarks while they are working on the shopping isles in ear shot of customers.

Easy to find what I was looking for. Employee was very helpful when I asked a question.