We regularly bring our Mountain Bikes to Roswell Bicycles for service. We are active riders and my boys race Cross Country for the local Nitro Team. The entire staff is knowlegable and offer up professional suggestions, upgrades, or fixes to our situation.I have to give a shout out to Kelly who was able quickly upgrade and service my sons new/used race bike. Additionally, Kelly quickly serviced another one of our bikes between their busy practice and race schedules.Fantastic Customer Service and professional work. Thank You!!

Just got a new bike here, and Taylor was so helpful in making sure I had the right frame and setup for my proportions. I had to go back a week later to get a mirror replaced, and again, he took the time to make additional adjustments so that I had the right geometry and was comfortable. Very customer-oriented, and now theyve got me as a customer for future bike purchases as well. And no, this wasnt anywhere *near* a $12K+ road bike.

As usual, top notch. These guys know one thing or two about bikes. 😊, and have friendly and helpfull staff.

In a word: impressive. Their bike selection and stock is the best weve seen around so far. Quite a wide variety of accessories as well. The sales staff was helpful explaining to us the difference between the models available and helped us make decisions on the many options.Their service department, while we have not used them yet, offers a lot of good services.On the downside, they were quite busy and had to wait over 10 minutes for a sales rep. But once we did get someone they were helpful.

Kind of felt smug in there if you don’t have a $12k or up road bike. I just needed a U brake assembly part and chain for my sons TREK BMX bike. New chain was too long and dude said “Can’t help you with the brakes and you’ll need a pin removal tool to shorten the chain”. He didn’t offer to help me or charge me to do it or anything other than “insert or tap your card”. I assume they have a pin removal tool? My field is customer service and, I felt very unimportant. Kinda sad honestly.

Best bike shop in the area—they took the time to get me set up right and feeling great about my bike, and I’m a perfectionist (read: neurotic) with stuff like this too. Everyone in the shop has been great but Taylor B helped me and my Fiancée pick out my Tarmac and her Ruby and was also nice enough to answer my 1000000 questions.

Incredible customer service for bike repair. Thank you! Highly recommend.

Knowledgeable, friendly and efficient. No high pressure tactics or rush to get you in and out. These folks really get it and will always make the 30min drive for their service.

I bought my son his first adult bicycle. Can’t stress enough how magnificent our experience was from start to finish. We where directed with what was the most comfortable bike for my 13 year old.We where not rushed at all, they took there time to ensure that he understood what was new to him, checked and adjusted everything and even let him test ride it around the parking lot.Todd Kaib, you have a professionalism about you that’s to be admired and can see that the same applies to all the staff.Would highly recommend this business for any bicycle needs.

Worked with Scott for new bikes for me and my girlfriend; he was incredibly patient and able to answer any question we had. I would happily recommend roswell bicycles for anyone looking for new bikes/equipment.

Looks like they do a great job with service. Lots of kids bikes. Some road bikes. Only a few mountain bikes.

I went to Roswell Bicycles because the bike shops near me are closed on Sundays. I needed to pick up a derailleur cable. I gave 5 stars because they are super knowledgeable, have a solid inventory, and are very friendly. The mechanics talked to me at length about how I can tune my own bike. Their prices are just a little higher than what you can find on the internet but I’m happy to pay a little more because of their customer service. I will return. I would highly recommend Roswell Bicycles to anyone and everyone

Great service and very professional team during these tough times! They squeezed me in to service my bike for a charity ride I am doing August 2020. Thank you and Ill be back with my fatbike!

Taylor was awesome! Fast service, very helpful

I worked with Scott to get an incredible deal on a new Pivot mountain bike. The service team had it set up and ready to ride so I could go straight from the shop to my local trails. Great bike, communicative sales staff, a great deal, and easy to get to from Atlanta. Great experience all around.

Awesome place got my first high-end mountain bike here Elizabeth was my sales associate and she spent plenty of time letting me look at all the bikes and help me make the right decision for my needs! All the other bike shop so I went to their customer service could not touch this place.

I went in looking for bike rack information. Dave was extremely helpful with no pressure to buy right away. I will be happy to make a purchase from them in the future.

Hands down best bike experience ever! If you are in need of a bike Dave is your guys! He’s been selling bikes for 32 years. He’s also an avid rider himself. I appreciated the fact that he took the time. He’s asked us lots of questions. When we weren’t finding the color of bikes in store. He went to the computer looked up Specialized and we found the most perfect bikes for us! Bonus they were on sale! He also fitted us for our bikes. We really appreciated it, my husband just had hip surgery and he took that into consideration and was able to show him how to get on and off his bike easily. Another perk of buying from Roswell bikes is they service your bikes for free for lifetime of your bikes.

I had gone to performance down the road. I already had chosen a bike there. I came here to Roswell Bicycle to shop around. I entered was never greeted walked around the store for about 15 minutes no-one seemed interested in helping several employees were gathered near the register area but not one came out to provide service. Went back to performance bikes and got an awesome bike.

Excellent service on both the repair and sales sides. Just got a 2nd bike from this shop.

Friendly and knowledgeable. Scott spent hours with me picking out the right product, walking me through the basics. etc. Impressive bike selection given the shortage.

Horrible experience at Roswell bikes dont go there it sucks

I am not easily impressed when it comes to service, but I have to say that the Service team dept got a big WOW out of me. They are going above and beyond, making it right and taking care of the client. Thank you to all of them and especially Taylor.

I am big on customer service as I value where I choose to spend my money. My first impression was not a good one. I was in search of cycle shoes and this store was referred. Upon entering the store the young lady was helping a customer and never even looked my way to speak or acknowledge me. I went downstairs and received the same treatment from 2 other individuals that were assisting customers. I waited a good 10min before I asked for help from the young lady upstairs. She came and found someone from the back to help me. The guy appeared uninterested in helping and processed me. I felt uncomfortable and like I was bothering them by needing help. I toyed with even making a purchase because of the treatment I received, but really needed my shoes. Customer service 101, acknowledge all customers that walk into your store and make them feel welcomed. I probably will not be back and will just find some place online for my next shoes or cycle needs. I will also be going back to the store that referred me here to share my experience and advise them to be mindful of recommending places that treat customers like this.

Calling around trying to find someone to box up a small road bike for shipping. Ive done this many times myself--and paid many different shops all over the country to do it as well over the years. In the past year Ive paid $20, $30, $40... sometimes as much as $50 or $60 when theres little to no competition around. These guys quoted me $100--the highest of anyone I called in the area (at least 5 shops). Of course, they have the right to charge whatever crazy prices they want... but if their prices is that high for doing something as simple and easy as putting a bike in a box--which they get for free (incoming bikes shipped to them daily by their vendors)--I can only imagine how expensive their other shop work is. It takes 1/2 hr at most. But, hey, maybe their doing so well--making so much money--in February--that the dont need the work.

Mike in the services department is outstanding! He has worked on my bikes for 10plus years and has always done an excellent job...Highly recommend him...

Roswell Bikes is great. I have been using them for maintenance and repair on all of my Bikes for many years. They always do the job right!

I absolutely had a wonderful experience in the service department... Tried to do a DYI project, replacing my own suspension fork and ended up botching my project. Brought it to Roswell Bicycles and they fit my bike with a better fork and a few additional components that would make my overall riding experience much better. The turnaround time and quality work was fantastic. Thank you, guys!

A great experience working with Patrick as he guided me thru the entire process of shopping for my first road bike. He provided alot of suggestions and recommendations and I went with what I thought I needed for my biking experience. Didnt pressure or hassle me into buying anything like most salesmen would.

The staff were very friendly and informative. It pleasant to discuss my issue.

Top notch service! We bought our sons first bike from Roswell Bicycles for his birthday. He is turning 7 and we figured it was time to get a new bike, so we went back to Roswell Bicycles. We met Elizabeth when we arrived and told her we wanted to get a new bike for our son and that he hadnt completely transitioned to riding without training wheels on his current bike. She showed our son how to balance on his current bike and told us that it was most important for him to be confident on the bike, and its better to do that on a smaller bike than one that is too big. She took us outside and let him practice on his bike. After noticing his pedals were getting in the way and the seat needed be lowered, she took the bike inside to have the pedals remove and removed the tail light to lower the seat more. We went back outside again and she let him practice balancing again. Bottom line is that Elizabeth could have easily sold us a bike because that is what we thought we needed. We were very impressed by how she thoughtfully helped our son on his current bike and helped us make the right decision to defer purchasing a bike for him. When it is time to buy a new bike for him, we will definitely come back to see Elizabeth to buy a bike!

Great bikes

Rapid, honest, friendly service department. Prices are fair as well.

Their service rep is quite unpleasant to talk to. Youd expect people who live off sales to be more professional, but thats not the case with Roswell Bikes. Not sure if I called in a bad time or what, but Ill be buying elsewhere from now on, just to be safe.

Make an appointment really?After driving all the way from Woodstock I arrive and find out you have to have an appointment this is not a doctors office.I went right down the road to try bicycles and they took my bike in and took care of things right away.I can understand wearing a mask but to make an appointment for a bike shop do not give these people your business they think way too much of themselvesUpdateBla Bla Bla. Definitely Democrats

Great service as always!

Some of the best service I have ever received. Not only a bike shop but any shop. Very nice staff. Unbeatable service. Love their selection and willingness to help. I’ve been to bike shops where they talk down at people. Super nice and courteous

Absolutely incredible experience.I went to Roswell Bicycles looking for a bike for the wife and was amazed by the level of information and help by the all the staff. I compared the products and prices to online options and gladly went back to Roswell Bicycles for the purchase. The bike, the accessories and a carrying rack purchase was so good, I picked up a new bike for my Grandson for Christmas. If you are looking for a bike or bike accessories, give them a chance to earn your business.

Visited with my two children to buy bikes for all of us. Was in the store for 20 minutes and no salesperson acknowledged us, not even to let us know they were helping another customer and would be right with us.I even stood at the counter facing a salesperson while he looked at items on the computer with a customer. He had numerous opportunities to slightly turn his head toward me, facing him just a few feet away, yet he never lifted his eyes from the screen. It was awkward.On the floor, my kids asked within earshot of three salespeople why no one was helping us, and no one responded. I examined a few bikes of interest and two salespeople walked right by. It was as though the three of us were invisible, and that has never been said about my kids in a store.There were other customers in the store but it was not crowded. No other customers were waiting for help. I appreciate that the salespeople were so focused on helping the customers they were with, but some one should have at the very least acknowledged us.I carved out time to visit Roswell Bicycles because they have a good reputation and support the local cycling community. They might offer good technical advice, but their customer service was nonexistent. They lost the opportunity to sell numerous bikes to our family as the kids grow.

Super friendly, knowledgeable, and friendly staff.

Today i took a trip to roswell Bicycles. I was very pleasantly surprised at how large and well maintained the shop was. Clay in the service department took extra time with me explaining the parts I was looking to replace and was very very knowledgeable. The whole staff was upbeat and showed respect to me being a novice rider. I will definitely be returning and recommending friends!

W O W ! Sylvester in service is amazing. He is goes the extra step to make it an exceptional experience. Roswell Bicycles is lucky to have him. The sales staff is helpful and friendly. I visit bike shops around the country and I am glad to have this as my go to bike store. I highly recommend......

Bought our 11 yo a bike today. Taylor was very knowledgeable. Took the time to answer all questions. Great service. Will be back again.

They can do work on aftermarket electric full suspension mountain bikes. Amazing quality they made my bike incredibly better with affordable quality cost on parts, excellent shop fee prices. Amazing amazing amazing!!!

Outstanding

Awesome service. Patrick was great. Thank you.

Outstanding bike shop- the finest I have had the pleasure of visiting. Staff are knowledgeable, friendly and patient, even staying with me after closing time to answer questions and show me a few bikes (I came in just 30 min before closing). I was helped by Parker and TAYLOR; both were friendly, welcoming and made sure I was taken care of. Selection is excellent- fantastic brands and so much inventory! Atlanta is lucky to have this bike shop....

The means of current operation, service and attention and inventory for this enterprise is an asset to our community - grateful I chose them for a new bike

Exceptional service and knowledgeable staff. We were greeted when we talked in and I got to try on multiple sites to see if they were comfortable and fit me. Im interested in riding for a triathlon, so Im glad this gave me an idea where to start. Plenty of parking. I highly recommend them.

These people are pretty awesome, and very smart. They’ll take care of you, and make sure you are set. I’ve been to other bike shops, and favor this one the most due to its community retro style they have going on. Great people, prices, and you feel like your family.

I walked in to pro shop & was immediately greeted. After stating the equipment I was looking for the young lady put me in contact with Taylor.Taylor had answers to every technical question I had. I have very little knowledge about todays biking scene, geometry & components. With that said I left Roswell Bicycles updated & highly informed of todays idustries standards.As I looked over inventory, Taylor was away gathering various products for me. I had 4 other employees in total that greeted me & made sure I was being helped.The over all experience I had from walk in to point of sale was amazing & above average by far.Now lets shift gears.I felt the need to post a review which is probably the first time I have ever done this for any business. If you are buying bikes or any related gear I recommend Roswell Bicycles! Keep it local & keep it classy Georgia.

Great customer service. I approached Todd for my saris 3 bone bike rack warranty. he provided the best options to get my rack parts replaced. Always great service in the shop / friendly front office staff.

Have used Roswell bikes a number of times over the last few months for my time trial bike and today for my mountain bike. Each visit has seen a great outcome and each person I have dealt with in the service department has been highly knowledgeable and very helpful. Today Sylvester went above and beyond the norm as after I had mentioned I had planned to mountain bike over the next few days until I had a shifting issue he said he would do his utmost to get me back on the trails. As good as his word he called me twice to give me updates. He also was as good as his word and fixed the bike!Great job Sylvester and Roswell bikes!

Just had my mountain bike serviced at Roswell Bicycles by Tim McClain, and what a pleasure to deal with. Not only did he do an amazing job on my bike, but was so helpful to inform me of all the upgrades he did on my bike. I was in need of some instruction and he took all the time I needed to understand how to work my full suspension ride.Thank you so much Tim. Eager to hit the trails!I use Roswell Bicycles for both my bikes and I love the great store and repair shop. Super friendly staff.

Great bike shop. They have fair prices and honest sales persons.

This bike shop is the real deal!Brought my bike in for an issue I was having and I had a great experience! These guys do good honest business which is greatly appreciated. They did not try to take advantage of me like another shop tried. I dont want to throw that shop under the bus but lets just say I am thankful that I ended up calling and dealing with Roswell Bicycles instead! Thank you Dave once again!This will be the only bike shop I deal with from now on. They have earned a customer for life.

Roswell Bikes is an outstanding bike shop with a great customer service: they have very knowledgeable sales people, an amazing services department and more importantly have a huge selection of parts, gears, bike. You can find anything from entry level to high end racing gears/bikes. Highly recommend this bike shop.

Todd is the best! He always take the time to make sure you get your questions answer and gives you an honest advise when you are searching for a bike or have any other concern, plus the maintenance department has an exceptional service. Best place to go and buy your bike!!!

My son and I where where on a MTB road trip in the Atlanta area.We stopped in looking for some Dirt Jumper shoes. Rosewell bicycles has a great selection of everything. We got the exact shoes we where looking for.Todd and Mike also went out of there way to help us immediately fix a brake problem on my sons bike. Forget the big Box Stores, go straight RosewellsSupport your local bike shop They where there for us when we needed them.

I stopped by Roswell bikes a few times just kicking tires looking around. Clay helped me each time and took tons of time on multiple occasions teaching me all about road bikes. They allowed me to test drive a bunch of bikes until I found the perfect bike.I will continue to drive 40 minutes to shop at Roswell Bicycles.Thanks guys you all are top notch.

Went and bought a bike today from Roswell Bikes, and could not be happier with my experience. Dana spent over an hour and a half with us going through everything from sizing to pedals and we never felt like we were being pressured into anything or spending more than we were comfortable with! I know where I will be shopping from now on.

This is not a simple bike shop. The entire sales floor are experts and enthusiasts for cycling. I have always been approached in an educational manner rather than as a likely sales opportunity, so its a great place for someone with no experience to go as well as those that are conditioned athletes

I recently had an experience that didnt start so great at this shop, but Kyle stepped up in a big way and well above and beyond what I expected to make feel like the customer is their first priority. I couldnt be happier with the end result, and would highly recommend this shop.

Purchased my wifes bike here. Cant even get in the store. Covid-19 really has these people spooked! You have to call for an appointment for service or to shop in the store. I was given a two week wait on service. In and out of another shop in 15min. Problem solved and back on the road thanks to another bike shop!

Outstanding Service and very very knowledgeable! A great place to buy your next bicycle. Bravo.

Ive never been unhappy with my bike stores, however Roswell Bicycles has been the best so far.... from customer service, bike maintenance, and general PK; Theyre the best around town. 5 stars no question.

Taylor was awesome! We are novices. He explained bike fit and features and answered all of our crazy questions, didnt try to up sell us or sell a bunch of accessories, only what we asked about. The store has so much selection, youre sure to find something just right for you or your kids!

Great selection of bikes and accessories. Awesome staff in sales and service. I spend way too much time and money here......

I began looking for a new mountain bike and reached out to Roswell Bikes for advice. Kyle immediately responded and we began emailing back and forth for a few weeks and he offer me recommendations based on my budget and never tried to upsell me. I planned a trip (from Macon) and I was immediately greeted with I walked in, and they spent the next 2 hours with me, 1-on-1, making sure I understand the bike I was purchasing, explaining all the features, and letting me test ride.Their customer service is the best Ive ever experienced in a transaction and their selection is incredible - there was a rep there the day we were, and he said its the largest selection in the Southeast. Well worth the 1.5 hour ride.

Best selection of bikes and accessories in Atlanta. Just picked up latest road bike and new wheelset last week. Staff is extremely knowledgeable and helpful - Taylor and Kyle took great care of me.

Have used Roswell Bicycles for the past 3+ years and have found their sales/service staff to be courteous, responsive, and knowledgeable. They are a top rated bike retailer but have never gotten so big to forget about customer service. I have had 3 different bikes serviced over the years and have been pleased with the quality of work and timeliness of repairs each and every time. They are also willing to order that special part that other bike shops just dont carry. I highly recommended Roswell Bicycles, whether a recreational cyclist or a hard core racer!

I’ve purchased 7 different bikes, going back to 1993, from Roswell Bicycles, each time Todd & Company have treated me with 5 Star Service, they are and always have been a 5 Star operation!! Thank You Todd, you will certainly continue to get my business!!

Excellent bikes, service, & staff. I live 40+ miles from the shop and I bought a bike from there and I have returned as a customer several times. A also received an excellent warranty on my bike and lifetime maintenance.

Great bike shop selling Giant, Specialized, and Scott bikes. The service department is top notch. Highly recommend visiting this shop for a new bike or if you need some work done.

A-1 service department and an awesome selection of bikes. Tim brought my bike back from the dead and had me back on the trails in no time. If you want your bike to run at its full potential, Roswell Bicycles is the only place to go.

I just bought a bike from them and the service was exceptional! The staff who helped me set up and tune up the bike spent two hours measuring me and adjusting the bike back and fourth, to make sure I have the most comfortable posture on the bike. They also carry a variety of brands like Specialized, Giant, etc. I am so happy with my bike and the set up and will definitely come back in the future. Ask for Taylor Kaib he will take good care of you.

Taylor is awesome!!! My husband and I just bought 2 carbon fiber road bikes at Roswell bikes. Taylor went above and beyond when helping us with our bike fittings! Two thumbs up!

Been tough to get in but they always take care of me when Im there

If your looking for a new or used bicycle, this is the place. Probably the largest selection in the North Atlanta Metro Area. Great selection of both adult and kids, helpful/knowledgeable staff, great technicians, and a great selection of accessories. Highly recommended.

One of the bike mechanics help me look at bikes! Super nice guy!! The sales girl with long brown hair spent 30 mins talking about bike racks with a guy (who did not buy). Once she was done she just hung this poor mechanic out to dry to know specs on these bikes without looking at the websites.

Best staff,equipment and experience ever.

Great shop with an experienced staff

Nice, helpful staff and super knowledgeable. Answered all of my questions and helped me find out what bike is best for my skill level and budget.

Very professional and friendly. Very knowledgeable about all of your inventory. Offered alternative options e.g. wider seat

Very professional. Friendly staff willing to please and work to get you onto the right bike. Have purchased 4 bikes from them over the years. Good people

Great selection and great service. Weve bought bikes for our whole family here.

My 3 year old daughter got her first bicycle last Christmas, and I was looking for a way to introduce some more fitness into my life, so I thought it was time I got a bike for myself.After a few weeks of research online, I was thoroughly overwhelmed with the breadth of options, so when I discovered Roswell Bicycles right around the corner from my house I thought I would swing in and check some out in person.Parker greeted me when I came in, and after a brief description of what I was looking for he walked me through some of the different options, helped me test ride a couple of bikes, and showed a lot of patience with all my questions and my 3 yr olds antics.I decided to think on it for a bit, and after talking it over with my wife we decided to go back up to the shop. I looked at a few more options, did one more test ride, and made a decision. We also decided to pick up a Wahoo trainer, which Parker also did a great job of explaining to us. As a nice perk the bike receives free tune ups for life.All in all it was a great experience, Im thrilled with my purchase and the service I received, and excited to have such an awesome LBS right around the corner.I highly recommend Roswell Bicycles if youre in the market.

Still an excellent bike shop after many, many years.

Tried to call to make an appointment, can’t get through the recorded answering service.

Best bike shop around. Great selection, sales staff is knowledgeable. I dont know about the service department.

Great service! Courtsey, knowledgable and patient. We went in 3 or 4 times trying to find just the right mountain bike. We road like 5 of them!

I went in there with a fork with a broken lockout. The mechanic looked at it and told me it was a major repair job and I would need to leave the bike there for a couple of days. I was just travelling through and didnt have any tools so I ended up riding that day with a locked out, rigid fork. When I had a minute, I googled how to fix it. I borrowed a screwdriver and a 4mm allen wrench from somebody and it was fixed in less than 5 minutes. I would not trust this store with any repairs more complicated than adding air pressure to a tire, and even then I would double check their work.

HORRIBLE CUSTOMER SERVICE!!! The service department and management are absolutely terrible. Purchased my bike here and on the very FIRST ride the brakes weren’t working. Took it into the shop and they wanted to charge me $60 to first clean the bike when I hardly rode it since the BRAKE DIDN’T WORK. Ended up cleaning it myself and taking it back again where they said they fixed the brake. Went out for the SECOND ride on the bike and the rear brake pads FELL OFF before even making it out of the parking lot. Took the bike back again and they wanted to charge me for the brakes until I got a manager involved. Picked up the bike and tried to ride a THIRD time only to have the rear brakes not work and squeezing the handle all the way did nothing. I tried to take it back one last time but when they wanted to try and charge me again I decided to just call the manufacturer for a warranty myself.Thankfully at least Specialized and Tektro have proper customer service and I am now finally able to ride again without feeling like my bike is going to fall apart. I will never again go to or recommend Roswell Bicycles to anyone.STAY CLEAR OF THIS BIKE SHOP

Every time I go there either to the maintence department or the store I get treated really good! Best customer service! Thanks Todd!!

Really like the people at Roswell as they really give you great advise. I wanted to go road biking with my mountain bike and after 5 minutes talking with the guys we decided to just put new tires on my bike.Besides I had had a problem with my saddle it was not width enough as Im a pretty tall guy. I was able to test two saddles to see which of the two felt the best. After I choose one Dave told me that I was allowed to bring it back if I found out in 10 days if this was not the right choice. Really awesome advise. If you are looking for a bike shop you found it.

Bought my 2016 Addict here a while back. Recently the front derailleur was having trouble. Got new cables/housing and bar tape. It turns out there was a small pin in my front derailleur that was broken off. Instead of having to get a whole new front derailleur, they found an old one and replaced that pin for me. Wanna give a shout-out to Riley for helping me out and doing a superb job. Thanks!

I stopped by Roswell Bicycles to get a replacement spoke for my kids bicycle. It really was that simple in my mind. I absolutely cant believe that after the whole big conversation about the geometry and the calculus and the trigonometry of the whole process, they absolutely refused to sell me a spoke similar to the one I held in my hand. I had to go another day without my kid having a bike. I could understand if this was about a prescription drug -- but for goodness sake, this is a simple metal rod. Im really not sure what to do now. They want me to bring the whole wheel in so they can measure the wheel with their precision instruments. But after the enormously condescending exchange, Im shy about going back there again.

Great selection. Extremely knowledgeable and friendly staff!

Great bike shop! They have a large selection and helpful, knowledgeable, employees.

Ive been going to this place for years, fantastic service and great selection.