Recent online order of Zipp Sl70 bars. Called store and spoke with Matt. He made sure I was getting exactly what I wanted. COVID has slowed down some manufacturerS fulfillment, he reviewed stock and assured me they would be here when I needed them. Shipping was on time, product well packed and arrived on time. Thanks for taking a few minutes to assure this order was right. Will look to purchase here again.

I was very impressed with the vast selection of parts and sporting accessories. I strongly believe maintain your bike is very critical to having a safe and productive ride. I had me and my sons bikes fitted in the time it took other places to do one! I highly recommend them for all your cycling needs.

Ordered a few things to get my bike back in order and had it on my door step 2 days later! Called with a few follow up questions on making sure that I used the right lube on my chain and Matt was awesome! Great customer service!

Ordered a factory blemish power meter that was discounted due to the blemish. The Sport Factory notified me that they had just sold the item in store but would honor the discounted price and shipped me a brand new one. Shipping was quick and free. Great customer service!

Great Company to have done business with, ordered some parts online got it very quick to my door in LA. Called in spoke to Matt over the phone because i had a couple questions before i purchased my working out/exercise equipment. and Matt was very friendly, guided me through all my questions. I highly recommend everyone to do business with the Sport Factor, you wont regret it. Even if your not in the same city they have quick shipment options. Talk to Matt

Top notch customer service and crazy fast delivery. I ordered a returned opened box item at a $50 discount. When they went to fill my order, it was no longer available. Amazingly they sent me a never-opened item and still honored the deep discount. What a company.

Great customer service. Ordered an item that was blemished at a discount. They had already sold the item so they sent me a new unit at the discounted price. Great service 5 stars.

Good prices, good service and easy to deal with.

I ordered a slightly blemished power meter and they had already sold it. They honored the price and sent a new one. They have earned a customer for life.

My experience with the Sport Factory was incredible! The owner, Matt, was knowledgeable, friendly, and extremely helpful. As an emerging triathlete, I found it refreshing to find a facility that I can depend on for everything from training to merchandise. I would highly recommend the Sport Factory!

Their customer service is top notch! Ordered a product that they were out of stock on, they upgraded me to the latest version, and honored the original price! GREAT!

Nice to have someone pick up the phone on the first ring and take the time to answer all my questions. They gave me a great deal on my power meter and shipped it for free. 100% satisfied.

Great service, more affordable prices comparing to other competitors, and prompt follow up communication on online order. Overall pleasant experience. Thank you!

Very knowledgeable and helpful in my power meter selection. They took the time to go through the pros and cons of each model and help me select the best one at my price point. Most shops would not spend this much time with a customer.

I came into this shop needing help on getting a power meter and this fine fellow named Matt helped me out. He got me a EXCELLENT price on a power meter and helped me select a good one that suited my needs. He was a very knowledgable man and knew what he was doing. Very good establishment would recommend to anyone in need of equipment!

GREAT customer service! Matt and Tracy are a dynamic duo to assist you with your next triathlon. I would highly recommend their services and expertise

Excellent Customer Service! These guys are knowledgeable, super helpful, and offer a great overall experience with everything you need triathlon related! Products, Coaching, Services... these guys are the best!

Just bought some new sports wear for a local triatalon I will be taking part in next week. Guy at the register was very polite and professional in helping me choose what I needed. Overall I will definitely be coming to your shop once again. Thank you very much.

I am training for my first marathon. These guys are in my circle to helping me do it. This store has has everything you would need for supplies, and the staff is really helpful.

Not sure about these old reviews, but they (Matt, specifically) provided some awesome online service for me last month. Very helpful and went the extra mile when I think most online stores would have just refunded my transaction.

They took the time to outline all my power meter options and select the best unit in my price range, installed for free, and made the purchase easy. I was completely confused walking in!

I ordered a store returned Stages Power Meter Shimano Dura-Ace 9000, which was listed at a $175 discount below full retail. I was able to complete the order online, but it turns out the unit had already been sold. Sport Factory honored the purchase and sent me a brand new unit at the discounted price, without my even having to ask. That is truly outstanding customer service! Thank you Sport Factory!

Ordered many parts for my bike build here, They have awesome prices and never an issue. Customer service is perfect!

100% improvement in my bikes comfort and climbing power. I highly recommend for your bike fit!

Wow! Very courteous, fast, and sent a new item when the display I bought was out of stock...for the same discounted price! Excellent!

The best place in Atlanta to prepare for a triathlon or marathon. Excellent staff. Reasonable rates.

Extremely knowledgeable husband and wife team. A pleasure to work with- highly recommend!

These guys have a nice selection of bikes, bags, and other biking gear. The staff are very helpful and everyone seems to be having a great time in the shop.

The Sport Factory provided me with great products and excellent coaching. I highly recommend!

Excellent support and fast shipping! Look forward to working with The Sport Factory in the future.

Helpful staff. Top productThey know what they are doing.If you need bike parts this is where you need to go

Quick, responsive and use common sense when managing customer service. Well done!

Great selection of bike rack choices, they took the time to help me select the best one for my car and helped me install it for free

I paid for a blemished item and got a brand new one instead! Super good deal, great communication!

Purchased my Focus cross bike from Matt and could not be happier with the process. Two thumbs up

I purchased a living social voucher for a complete bike maintenance and had a very bad experience.The regular price was $70, the place is closed Sundays-Mondays, they told me the service will take 48 hours, i took my bike on Tuesday morning and they had it ready by Friday afternoon.The brakes and shifters were not adjusted, the only thing they did was to clean and lube the chain!! They told me the front derailleur was damaged and that is why they did not make any adjustments. I asked them how much is to replace/fix the derailleur and they said they dont do that there because they dont work on mountain bikes!I got home and Google how to adjust the derailleur and did it myself in less than an hour, there was nothing broken like they stated.Very dissapointing, slow and mediocre service. I will never go back and will never reffer anybody over there.

Went above and beyond for me. Recommend

Really good prices and customer service, glad I found this company !!!!!

Talked me through the confusion of power meter selection, gave me a good deal, and shipped same day. I highly recommend them!

Great place, great people!

Ordered a blemished stages PM... they ended up selling the blemished product and mailing me a brand new power meter !

Great customer service.

Amazing products, Outstanding service!

Tracy and Matt are the best!

Only place I trust my bike to in Atlanta