Sorry excuse for an entertainment provider. Price gouging, poor service provider. Local store useless, no help.

You would think seeing all the one star reviews on this company, someone would try to change things. I’ve had sudden link for a couple of years now, because Russellville only has a couple of internet providers. Whenever I first had suddenlink, my internet bill was $75. After a year they jack the rate up to $145 a month without telling you. I had to GOOGLE why I was being charged $145 a month because I could never get ahold of anyone. If you want to get ahold of this company you will have to go to the office. I know times are hard, but there is no excuse for the way suddenlink does these things. Hopefully they will see all the negative reviews and take action.

I feel like I have spent more time on the phone with technical support than need, I am talking hours! Only to have to wait for a technician to come to tell me they is not much they can do it is the equipment that they have. But I have to say the ladies in the russellville office have been very nice and tried to help as much as they could after I was told to take the equipment in to change out only to find out in the office that I could not. Thank you Carol Hand for making sure I got what I needed. I know the ladies in the office get to deal with all the mad customers face to face after they have been on the phone for 2 hours with technical support. And they can only do so much.

The lady didnt listen or tell me what she was doing and did not fix the problem

I was having issues with the 400 mb speed buffering. I called and they “upgraded” me to the 1g. I have experienced nothing but problems since. The WiFi will shut off every 5 min and make my cable shut off as well. I call and they send out a tech. Third tech has come now and each time I get the response saying that service is strong with no issues. Yet, I still have the same issue. I’m pay all this money a month for internet that I don’t get to use. Suddenlink I expect to get a email regarding my problem. This is beyond bad service.

An $80 late fee for me paying my bill in time. And the representative on the phone is so rude !!Kept talking over me, wouldn’t let me talk and kept getting mad at me for asking questionsCraig is the worst representative I’ve ever talked to!!He needs fired and definitely is NOT a nice person.Sudden link is ASSSSS!!

I have had suddenlink for 10 years and not one issue. I move to a different residence and all of a sudden we are getting the run around from them on when my service will be connected! I made a appointment for Friday no one showed, I made another one for Saturday they came but said we have to have a letter from our landlord to drill holes in the wall so I had to reschedule, called again and made appointment for Sunday they came and told my husband it will be $25 per hole in the wall and they had wrong information so they couldn’t do it, called again Monday to get a appointment bc at this point I have had it with the run arounds and lies I said I want it on today and the guy representative was rude and so I asked for a supervisor that said she will get me on Wednesday! I’m tired of the run around and the rude people! I’m about to move services!

Work at home nightmare - I’m on attempt #6 to get a problem resolved and am not sure how to get this fixed at this point.My neighbors had a power line snap in their back yard a few weeks ago, and it knocked out our internet. I reported the outage, a technician was scheduled to come out (a few days later was the earliest available)…he ran new cables to my house and it was still not the speed I’ve been paying for. It’s been very slow and intermittent since then.I called again and the same technician came out, ran all the same tests and said there’s nothing wrong with our equipment. It’s an issue with the signal coming into the house. He put in a ticket to “escalate it”, but he suggested I call to see when it might be fixed. I’m going on 3 weeks of hit or miss internet service, and as a work at home employee this is unacceptable. Another technician is scheduled to come out tomorrow (another 4 hour time block of my day to carve out).I’ve had to purchase a hotspot from another company (metro by T-Mobile) just to get work done. I’ve not received any sort of credit on my bill for the 3 weeks of poor / nonexistent internet service.

Seriously the worst internet I have ever had! They are worse than Time Warner and I didnt think anything could be as bad as that! Dial up would be better at this point! Whenever I call to resolve the issue, they tell me I need a new router. There is no way I should have to get a new router every other month! Absolutely pathetic!

How was visit Today I feel it was very helpful

Keep charging after I cancel 2 months now a 3rd bill via mail. I was told I would be credited the 2 months not told I would be charged a 3rd. According to Suddenlink their technician stole from my home. And suddenlink is charging me for that theft unless I file a police report against suddenlink. So I have. Today I am filing complaints with the BBB and the FCC and the Attorney Generals office. Suddenlink had weeks and months to correct their mistake. There is no way this theft and charging customers on the back end is legal nor am I the first.

Poor customer service. Was put on hold mid conversation, then hung up on after waiting on hold for 5 minutes. Had to call back and do it all over. Better representatives recommended. Maybe more training would help?

Very helpful. I had my purse stolen about 6weeks ago and I forgot my account withdrawal were removed from the account I shut down. They helped me get new stuff set up.

Being charged late fees when you pay before the due date ! Was disconnected and paid before the due date! Charged for a months service, that I wasnt even a customer yet! When you call to TRY to fix something, NO ONE speaks English very well . Impossible to try to explain when they barely understand you !!!!!! Our experience has been horrible so far with customer service, billing and tech support ! The actual internet and TV service is good though. The billing and account issues are why we are thinking about leaving this company !!

Horrible rude customer service agents works here. They want you to accept a hand written receipt when your turning in equipment. Then I as I was getting ready to leave she said it would take 20 mins for her to take a cash payment from a customer and refused to give change. Is this what Suddenlink has gone to in their local offices. Not but rude service agents and refusing to give a printed receipt from your account.

I never do reviews. This is the most horrible excuse for a business I have ever seen. I warn you you are a fool to do business with them. They can’t remotely tell you the truth and do what they say. They used to be decent, not anymore.

This is the most mediocre internet service Ive ever had. Aside from the fact that its cable, theres nothing wrong right? No. Definitely not. Were paying more for a worse plan, and the loss of the previous hardware we had (which costed less per month as well as had an AP band for 5G wifi) made our internet service spiral directly into unusability. I will have you know I purchased a 50 ft ethernet cable to get internet in my room, as the wireless performance is absolutely terrible.

They have ripped me off the last time. Do not set up on auto pay. My bill was 96.00 for Two months as told, then charged me 288.00 and can’t get anyone to respond back! They use to be good company, now you deal with foreign people! Do not trust them!

I have Altice that is through Suddenlink,I had looked on line of course for the PKG that would best for my family and I!!!The PKG I choose,was having a special that if you signed up on line you wouldnt be Charged for the installation fee and you would also receive a $100 Dollar Visa gift card card,well Ive had my service for 6 months atleast and Im still waiting on my free $100 visa gift card!!!

Loved having their service but not currently able to get service.

A technician came out Tuesday May 25th and determinded the power box outside needed to be replaced and that he was unable to fix it. He sent a work order in and estimated it would be fixed late that evening or the following day. I did not hear anything by Thursday so I called suddenlink again, who decided to send the same technician out again on Friday 5/28, who said the exact same thing. I called suddenlink again later the same day and they guaranteed someone would be out by 8 PM that same day. It is now Monday 5/31 and I had to call in again just to reserve another appointment for this Saturday 6/5. I have no faith that the person who is coming out will be able to fix this problem, as every customer service rep has suggested that the modem is the issue, even though the technician has confirmed twice that isnt the issue. I was promised a credit when all of this is resolved but I highly doubt that will happen either.

I would give SuddenLink a 0 star review if I could. This is by far the most frustrating and incompetent ISP I’ve ever worked with. I’ve used them for two years and every day is a struggle. If you enjoy constant outages, getting hung up on by customer service, and your bill being increased without your consent then this is the company for you.I think the most frustrating thing not aforementioned is that when I moved out and wanted to extend service by a week to cover the end of the month they quoted my bill at $36 for the remaining days. I agreed and don’t know why I expected anything less from the following days. They proceeded to charge me for a full month at the start of the next billing cycle and cut off my internet days before the end of the month.If you live in the Russellville area, please look to another service provider if you can. Either that or use a hotspot on your phone if you can. I cannot stress enough that SuddenLink will continue to let you down.

I pay for 400 MB internet pkg but don’t even get 100. This has been going on for months. I’ve called a few times and they want to charge me for a service call. That isn’t fair because it’s not my fault. They suggested I could exchange the router so I took it to the Russellville location during the day (their hours on the website state 9 to 6), but no one was there. The store was closed. This was about 1:15 pm. It’s hard to find time to do these things when you work. So this is terribly inconvenient. Terrible customer service. They could take care of it if they wanted to. They’re good at promises, but where’s the delivery? Rip off. I should just go with Century Link.

No fuss no muss quick in and out no line maybe one person

Literally impossible to get ahold of anyone that knows what theyre doing or how to help :/ they said they would send someone out that day and then didnt show up for two weeks.

The continuing saga with Suddenling internet never ends. I am really thinking of cutting off and going with starlink how much worse can it be ?

New customers can get the service I have, a loyal customer of 10 years, for $55/month. My bill was $134. They jack up the prices every month on every bill and there isn’t anything you can do about it. Awful to treat long term customers so terribly.

The customer service I experienced since disconnecting has been really good. Why did I disconnect you ask? Poor customer service. Tried numerous times to contact and given up after long long wait times. I wanted to discuss the fact I was paying for 1 gb service and could never hit over 600mbs hooked directly to the router. The one time years ago I did get someone to answer they said my equipment wasnt good enough. However with my new service I immediately hit the marks. I understand this could be due to new service and it is possible it will experience issues after a while. However the thing is...Good customer service should be first priority not last hope to retain customers often it is too late.

Great Staff very helpful

I have no comment for these rude people.

I would leave no stars if this was an option. Customer service is awful and extremely unhelpful. My internet goes out on a regular basis but my bill continues to go up. When these things are pointed out to your CSR she wouldn’t even speak just kept breathing her hot breath in the phone. So you’re welcome for paying your bill every month for a service that doesn’t even work properly. I will be gladly switching services since Suddenlink does not care to fix the problem.

Don’t answer any questions you have. just “unplug it and replug your router”. horrible service. lack of leadership. no back-bone. weak.

I have been with this company for many years, the prices have gone way up and the quality of service has gone way down. My internet price has tripled in the last year. I have to call in every week due to the internet constantly disconnecting, when they come out they never seem to find anything wrong. Every time I ask the technician to change the modem out, he never has one. I wish I had another internet option because I would leave this company. If you have another option, STAY AWAY!

Trying to move, I didnt have my account number so Andrew who told me he was the manager said i needed it he refused to help n said he couldnt do anything to help but transfer me. look if u guys are really this bad why is nothing being done someone needs to come in and clean these useless people out, so when i got transferred the guy who was suppose to help me get my account number didnt he said he needed it to. so at this point how useless is your people that you pay to help us who keep you guys in business. your rating is at 2.3 stars really how trashy

This is a company that no longer deserves to do business in Arkansas.CONSTANT rate increases, closing of offices, and you only get a break on high fees if you sign up for a special package, then it expires and you have to haggle with them for another discount. Also, unreasonable late fee charges, I mailed my payment with 4 days to spare and no weekends days and they said it was 4 days late! Everyone knows the Post Office has been under stress with Covid checks etc, but there is no excuse for charging folks late fees if the postmark is four days prior to the due date.If I could give this sorry company less than one star for poor value it would be a ZERO !

I also would leave no stars if it was an option. Ever since suddenlink changed to altice mobile the customer service has been terrible and the fees are ridiculous I am highly considering switching back to CenturyLink for my internet provider!

Signed up for price for life last year so you think that would not change. Wrong 1 year later discounts disappear bill goes up so I call 2 different times to get help pretty much get told the same thing that price for life means 1 year so pretty much its a scam to get you to sign up. Gonna do some shopping around and find a better internet provider

Tested positive after leaving yesterday was in search of a new phone. Customer service was great.

This is the worst. They are rude and not well trained. They charge you for services you dont get. When they make a mistake it takes weeks for refund. They over charge. Hidden fees on service.

A company that takes pride in taking advantage of its customers over and over and again, while providing terrible customer service! They are interested in only one thing..... taking your money, and trying to get more of it with their constant schemes. For what you pay for, their product is pure trash. It’s honestly embarrassing. If I could give them less then 1 star, I most certainly would.

I would not recommend Suddenlink to my worst enemy. My internet was at 25% what it should have been running at. They sent a technician the next which I thought was awesome. He replaced a wire and said the modem was probably messed up but for some reason didn’t replace it. The next day my internet was running even slower. After sitting through the call center telling me to troubleshoot things that I had already tried my internet will not work at all. Now I have to wait 10 days for them to hopefully try to fix it. If there was another option I would have different internet no matter the cost but they are the only ones so they think they can get away with anything. Never use Suddenlink unless they are your only option.

We had our internet service hooked up in early September. Getting it hooked up took two appointments scheduled with the last finally being successful. When the tech hooked it up, he left an extremely long cable that ran from our front yard all the way to the back with it running across our back deck stairs. He said that he would put in the work order to have someone come out and bury the line. Never heard anything. My wife called and they scheduled someone to come out. It was simply another tech that said he couldn’t bury the line but he marked the yard and said he would put in a work order and if we didn’t hear from them in two weeks to call. My wife waited 3 1/2 weeks and called to have it scheduled. It was scheduled for Wednesday November 11th from 10am-8pm. No show, no call. She called and scheduled again for Friday November 13th, no snow, no call. She called and scheduled again for Monday November 16th. Again, no show, no call. My wife called and requested to speak to a supervisor but was given to a gentleman that said he could not discuss why they never came out. He continuously interrupted her saying a supervisor was not available.I still have the line going through my yard and no answer as to why no one has come out to bury it. It is a safety hazard to my family and the person who mows our lawn.I would not recommend this company to anyone! The customer service is extremely poor.

If I could give this company zero stars I would. This is the worst customer service Ive ever dealt with from any company ever. I wasted my whole day off for a technician to come to my house and set up my internet service, just for them to lie to me twice and say that someone showed up, then they lied again and said someone would be there in thirty minutes, just for them to not show up at ALL!!! Then when I called again and asked what was up they hung up on me!!! Then when I called again they said the technician didnt come out because there was an outage in the area and that they cant set up my internet for two more days. I literally cant believe a company as bad as Suddenlink exists.

Most UNPROFESSIONAL company in the world. I have been placed on hold for over AN HOUR because the TECH didn’t call me before the appointment, as promised, and i was at work so I obviously wasn’t there to let him in.This place is TRASH.

Suddenlink is the biggest problem with the rivervalley area.You have any questions or problems with them you get poor customer service 😕cant fix ur problems,only suggest a technical person come out to change boxes,because we show nothing on our end

Raised my rates without proper notification. Then gave me the run around and would put me on hold for 5 min and hang up. The absolute worst customer service I have ever had. Went to the store to talk to them about my bill and they then redirected me to calling a 1800 number that had hung up on me twice. She said we are sales associates and we do not perform billing questions. The new 1800 number after my visit was for a scam. They tried asking me for my Visa card information to verify my account. Do not be fooled into this scheme! Finally got my services cancelled after being on the phone for 3 hours with 2 different individuals and will be moving on to at&t in the future. The internet is fast but if anything goes wrong be prepared to have your entire day taken up to get one thing done. They will also raise your rates without notification. I will not be coming back and I recommend any other provider.

Customer Service has never been a good quality for Sudden link over the phone or online. Now that the store has shut down in, Russellville Arkansas, their service has gotten sooooo much worse. Since the covid we have not been able to speak with a supervisor of any sort. They have ignored our messages, told us no we could not speak to someone else, took money from our account without permission, changed our billing info, the list goes on of the trouble i have had with them since June. As of now they owe us 250 dollars and have added an additional bill to our bill, so now it looks like we owe another 200 and something dollars. Its absolutely the worse service I have ever came across!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Why can i not speak to someone who cares about their customers and can actually help fix this problem, i have sent proof and have kept any information dealing with this matter and it doesnt seem to help.

Internet works poorly, customer service is horrible. Automated system is difficult and has hold times often over an hour to get to speak to human who generally can’t help but rather schedules someone to come out, who usually shows up a few days later and says they can’t help because it’s all controlled in corporate in some super secret room and you get to repeat the process of calling in and starting over. After 4 runs through this for me I still have poor internet that is intermittent and speeds that are less than 20% of the advertised speeds I’m paying for... if you have other options use them, anyone but suddenlink.

If you have a business, dont get lured into switching phone service. You will save money but there is no support, at any price, when you have problems. Suddenlink installed their modems, but would not correct a bad wire they used to install to the old centurytel interface because they only work to their modem period something about someone named Altis having poor customer service policy and no offer of who to call to fix it, So on my on my own after waiting a week to get fixed.

They are always very friendly when you go inside help you with everything that I can and even will go over your account to make sure youre getting all the savings you can

After a sales rep boldfaced lied to me, they then increased my internet bill, without notice, during the middle of a pandemic, all while my wife was being furloughed and I was taking a pay cut. When I called, they stated that the rep most have misspoken. Of course, I purchased their services based on what the rep promised me, and now Im penalized for their reps lies. Ive never seen a companys customer service and customer care decline such much over a 3-year time span. Weve always paid our bills in a timely manner and this is how they repay us.

Awful customer service. Never again will I use this company.

If I could give 0 stars I would. Literally the. Worst. Service. I have ever experienced. They send promotional cards in the mail and then have no idea what you’re talking about on the phone, they raise your bill without warning you first, they charge overage fees randomly and their customer service is awful. Any time we have an issue, we get told something different every time we call. We were without internet for over a week once and everyone told us that it was a different issue every time. We have been told that they would call us back and then never call back, causing us to have to call back and wait on hold for over an hour. Don’t waste your money or your energy.

After being on hold for 39 minutes customer service answers the phone only to put me back on hold, then they hung up. not aware of any time when calling Suddenlink that the hold time is under 25 minutes and when they do finally answer pray you get someone that speaks English and you can understand. Customer Service at Suddenlink needs help, and most important we need another service provider in this area to shake up the competition.

Kind of hard to get what you need done.

1 star is too generous for how horrible they are. They have a bunch of hidden fees and will change your plan without your knowledge whenever they want because there is “no contract”. The workers dont know what they’re doing because I’ve received different information from each employee and no one can ever gave me a straight answer for the questions I‘ve asked. Any other service would be much better than Sudden Link. They are money hungry and will double your bill just to make more money.

Got a $50 gift card for Amazon for perfect on time payments. It was just in time or Christmas which helped big time! Always great internet service and affordable!

I am a grand mother with 3 teenage grandkids that I am raising. I had to get internet for their school work and decided to go with this provider. My first mistake. I was told all about their packages and deals. So I went ahead. My first bill was 56$ as promised. My second was 116. Now my third bill arrived a whole 500$ ! Now let me tell everyone the kids do the same thing on our internet faithfully every single month no change at all. But all 3 bills keep getting higher and higher! Apparently they went over 400 something dollars worth of internet. I was not notified or told of this. When I called she said everyone knows there is overage charges. No not me I wasn’t told when y’all was trying to get my money. Then she said we can set up a way for you to monitor your usage daily. Also was never told this when getting their service. But now that I have a 500$ bill for what is suppose to be 55$ internet they tell me all this. They said there wasn’t nothing they can do to help me. Good job guys not only are y’all wrong for overcharging customers but during this time. Just plain wrong. I plan on talking to a lawyer and sending around a petition. They have to be stopped. They are dishonest and rude. Also refused to let me speak to management.

Suddenlink is the worst. Everyone knows their quality is well below average and when you call to inquire why your internet is poor and constantly goes out they act like it’s on your end. Not their fault. Very bad service!

Loves Suddenlink brake service

Never get anything close to the speeds they say they have. Internet shuts off once or twice a week. High priced

I am absolutely angry. Suddenlink is the worst. I’ve been on hold for almost 30 minutes. When I moved they never informed me that I was getting a new account number nor did I get an email about this. I’m now behind on two payments because I didn’t have access to this new account number. You would think they’d email me or send me something in the mail but no. This the worst internet company I have ever dealt with. Don’t waste your time or money on them.

Horrible service. Constantly increasing the prices to their services. Internet speed is not what i pay for. They do not value their customers.

Customer service needs to be retrained.Called today about a billing issue and no service. Well, unable to fix the issue, I was told that if I wanted to speak with a supervisor I would have to hang up and call back. REALLY!Switching services.Need better customer service!

Great customer service

Suddenlink promise if you switch to them they will give a promotional gift card after 3months probation on paying on time and No late payments. So I did ! In fact since Sept 2019 and last 3times i checked calling them, reviewing my history they told me i was eligible on receiving one ! But they told me that every single time i called ! wow ! Until now I still HaVE NOT RECIEVE what they promised! So i guess those are just promotional strategy to trick customers on switching provider . That is not good at all .

Fast internet speeds, quick service and installations. Simple online bill pay. Cant complain- they make things fast and convienient.

They are very helpful, I just would like to know why our bill changes from what they say its going to be.

If your looking to pay for services that when broken they wont fix this is the place to get it. Until I had a issue I had no complaints. Now i cant get anyone online or in person to fix my issues and they still charge me full price. Suggest finding someone else to use that will care about your issues and help fix them. Also dont count on there promotions. $150 GIFT CARD never got called multiple times and now they tell me. They have no records of it.

Great service

Slow speeds. Bad customer service. Unreliable. Too Expensive. The guys that come out to your house are pretty cool though.

Worst customer service experience with a company I have ever had. Their customer service line will not answer a question in under 45 minutes,have been to get rid of my TV service for nearly two weeks to no avail .

Horrible Horrible horrible place to get cable the ladies in the front are so rude beside one lady that recently started. You can tell they have attitudes as soon as you walk in especially (shay)They should shut this place down. It’s horrible I do not recommend

Went in to local office there was a huge line?? A very rude employee informed every one that there would be an hour long wait.I called customer service over an hour ago. They said they would call back in 20 min or so..... Well!! Customer service stinks!

What a nightmare. Have been a catv customer in the same location for 40 years and this is the worst imaginable experience, Been trying for 4 days to fix a billing problem where I was charged $185.00 for equipment that I never ordered. When I tried to straighten this out my service was cut off and its still off. I could go on and on but I need someone to call me. You should have my phone number in your records. I live in Atkins Ar. I have been disconnected and lied to about return phone calls. Maybe you will help.

The internet is great... when it works. Been having problems with random disconnects for a year now. After several tech visits, one finally figured out that it was something to do with the tap outside or the line beyond it. Says he put in a call for repairs. Nobody showed. And now customer service chat conveniently doesnt work, and the last few times I tried calling customer support, I was on hold for 3 hours before the call was manually disconnected on their end.Absolutely ridiculous. The internet was perfect last year before we moved. What gives?

Very disappointing was quoted $54.99 for everything no other charge and when got the Bill it was $68.00 they said $10.00 was for the router I told the sales person I had my own router he said that there was no extra charge for there router/mode. This is called switch and bait in the sales world. I live at spring lake I will be letting management know and calling the BBB for overcharging. Tell the customer one thing and charge them another.

I love this cable provider. It never shuts down like all these other providers. They offer package deals to.

In February I downgraded my internet package from 100mb to 50mb. My bill went from $75 to $80. I was told my bill would be $45. I was lied to by multiple reps. Now I have an investigation open with them which was supposed to be addressed 3 days ago, and still no response. If it is not taken care of before my bill is due in 2 days, I will be filing a consumer complaint with the Attorney Generals office and cutting my service. Ive had to suffer with this company for almost 5 years and I am simply exhausted dealing with these people.I would never recommend this company to any new potential customer. Their customer service and business practices are absolutely abhorrent and dishonest.

Advertised 1gb, never runs at that speed. Broken pedestal in front yard that I have told them multiple times to fix and they refuse. Quits working everytime it rains and they wont address that problem.

Ive never witnessed a companys customer service and support go downhill so fast. Thank goodness their technicians are very proactive, competent and actually care.Russellville needs new internet providers immediately!!

Most of staff is great. Company is subpar and dont deliver even close to what they promise. Thats probably why their staff has adapted so well. I would switch in a second if I lived somewhere with options

Staff very unhelpful, they told us us they were unable to help with anything other than cell phones. No help with services we had already bought from them.

They are charging me for two main boxes when I only have one spent a hour trying to explain it to them. They could not tell me even how much they charge for a box. Customer service is the wrost iever seen.looks like if not resolve will have to change service. Sad they would loose a customer over eleven dollars.but I not paying for something I dont have

Suddenlink service is very poor but the only one offered in this area. The bill constantly climbs and you cannot get a hold of anyone that will help other than the automated service that does not understand anything you are saying and hangs up on you. Very frustrating. Hopefully ATT will provide internet services in the near future.

Bye bye suddenlink

Has got to be the worst service I have ever encountered. Changed my plan without notification twice, the coverage is spotty on its best day, and go forbid you try and contact them to get anything done about any issue you have. Put you on hold for half an hour and then get hung up on. Trash.

About a month ago I went through Suddenlink’s website and saw that speeds up to 1 Gbps was available for a home that we were looking at purchasing, having high speed internet was a deciding factor for our new purchase. After closing on the home and attempting to setup service through the Suddenlink website, it was revealed to us that Suddenlink does not even provide service to our home that is literally 7 minutes away from the Russellville office. The ONLY other provider in the area is a DSL connection at 3 Mbps. This is beyond upsetting, misleading, and very surprising. With a connection speed this slow I am unsure how my wife will be able to efficiently work from home, after being a customer of 6 years with Suddenlink.EDIT: Contacted the email per comment below, which resulted in the exact same issue. (Customer service didnt help)

Fraudulent people! I DID return my equipment years ago to this exact location. Now theyre trying to say I did not. They are crooks!

Having issues with Alltice service. Called Suddenlink and they aren’t able/willing to help. Talked locally to Suddenlink and they won’t help. Basically there isn’t anyone to talk to about the issue. Very rude and not willing to help!

Suddenlink has the worst customer service I’ve ever experienced. They’ve messed up multiple installations for me and when I went to the office to straighten it out, their employees were rude to the customers waiting and told them they would be waiting for an hour for service. They have no respect for their customers’ time.

Our internet is never the speed we pay for, and weve had multiple tickets put in about this until someone finally gave us the highest speed at a low price even though were still not getting a quick speed. Whenever we call, its never a pleasant experience, and the wait time is almost an hour despite the automated message telling you over and over again that an agent will be with you shortly.The store is a joke because anything you need from them will be redirected to the 1-800 line and you will end up in a pit of neverending hold music.When we moved, we had to send them three seperate emails and a phone call to convince them that the apartment complex we were moving to was in their cover range. The new account information cant be accessed online because its a new account. They couldnt be bothered to take the old account number and transfer it, nor could they combine the accounts in any way. OH BUT WAIT, when you call and give a phone number, THEY ASK YOU WHICH ACCOUNT YOURE CALLING ABOUT. Couldnt do that for the online accounts huh? Cant sign up the new account since all the info is being used for the old account which no longer exists.We are currently on hold for the 2nd time today because after 24 minutes, the phone went dead and while we were still on hold, it sounded as if someone picked up and immediatly put us on mute. This company is horrendous. There are a few people in the customer service dept. that do their job well, but theyre underpaid and outcontrasted by the shear amount of people that dont know what they are doing.And Ill never forget that time we came to the store to pay and the guy thought he handed us an extra $1 back and chased us down in the parking lot to ask if we had, then give us a look like he didnt believe us when we told him that we had the correct change.

One month and two installers visit later still no internet. First visit installer basically to lazy to install on sat so made up every excuse why he couldn’t! So spent ten minutes to run my own line for internet. No prob right called for them to hook up again and wait for him to show up. Boom the have it in the computer as repair not install I’ll have to come back when they change in system. Now wasted two Saturdays waiting for internet and transfered to 4 different poeple to get this simple fix. Currently on hold again after I was transfered to closed office.

Doesnt do anything with WiFi. Only with mobile.

Worst customer service. charge 60$ just for a single tech visit. it is your fault that your internet service sucks why I need to pay for that?? I pay 98 bucks every month and it still does not even cover a technician visit? The internet comes out randomly and the modern restarted by itself for no reasons please give me a reason why I need to pay for a visit fee?? I even rent the modern from you guys. isnt your responsibility to cover the repair???

I have been trying as a new customer for a week to get services or the simple curtsey of the phone call they have all promised to do and call me back (Steven, Teagan and Dayton) same broken record and am ready to have them come get what they have brought and to hell with it. Not a good way to start for new customer and just moving to this town. Still do not have what I ordered, tap issue still not fixed and guess what still no service.

Ok service people wise, internet and cable is awesome and first rate, but us way to expensive for what you get. Especially cable wise. Internet you have several options and the fastest one is no joke.

Great service

Internet goes out all the time, they have been out to work on it several times. Fixing to switch to sat, pitiful service

Currently in store standing, waiting on a customer service person. One of the agents has told the growing crowd that wait time will be almost an hour, and the phone number on the bill would be more helpful then us. I get the feeling she is doing everything she can to get the standing crowd to go away. There are 3 service agents, yet there is 4 desks so, you get the feeling of the long lines at Walmart with open registers. One of the agents just walked away from his desk with a customer standing there. I can only assume he is diligently looking in the back for a new cable box that doesnt exist and having a smoke break Im sure. The supervisor looking lady has stood over one agent the entire time I have been waiting. I understand the PR response of quality service to everyone but I would suggest chairs for the older people that have to wait.