Nice reps at the store, but T-Mobile customer service and phone/date service are horrible. Do not waste your time or money. Stick to either At&t or Verizon. For example, Ive been promised devices and call backs from customer service/Tech Support and have received neither. They obviously do not check their call history. NO matter how much money you may save, its NOT WORTH IT!

This review is to recognize Geraldo and NOT T-Mobile. My wife bought a phone at this store last year and the super hero that took care of her never gave her a receipt at the time. Fast forward almost a year later and my wifes phone malfunctioned to point of it being unusable. We dealt with 3 employees at this store, two females and Geraldo. We needed a receipt so we could get a replacement phone from Samsung. Geraldo was kind, patient, and kept looking for my wifes receipt and found it. The other two female employees were satisfied with telling my wife and I, we cant find your receipt and we have no record of your buying a phone at our store. Kudos to Geraldo for saving the day! Thank you Geraldo! We greatly appreciate your help!

Gerardo. Is great good service and attention.

Never has anything I need, I call ahead and ask but they dont have anything. Not the staff’s fault, maybe a manager or something. I even asked if they could order some stuff (screen protector) and they said no.

Sprint is the worst service anybody could ever go with. Everything is extremely slow from the moment I signed up. Sprint will also start charging you random fees for things you didn’t authorize. I got charged for a app called playkidz that I never even downloaded or used I spoke with the customer service and they told me they were going to take it off but I still got charged for it. I looked it up because I had no idea what I was but come to find out there are several people being charged this.When I signed up for sprint the sales representatives told me that the only way I could get the phone I wanted was if I did the 5 line/5 phone plan and it was going to be under $200/mo I don’t even need 5 phones what am I going to do with 5 phones. They charged me $307 for 5 phones I don’t even need and sprint drive device they lied about the cost. Sprint is the worst!!!!!

Took almost 2 hours and still no resolution... Gezz to think Ive been with T Mobile 5 years now??

Emily and James were very helpful. We were in a bind, and they really helped us. I will definitely refer my friends and family to them as well.

These guys were the bomb, James and Emily took care of us, they helped us with all our cell phone needs, they gave us some really great deals, you got to go here. T-Mobile saved us a lot of money compared to what...verizon what costing us...and the signal and service this the best.

I have never had phone/data service as horrible as Sprint. There’s never consistent service. Calls drop 4/5 times. When the data actually works it’s slow. I want out of my contract NOW. Save yourself the frustration go with ANY other company. Was sold faulty equipment. I was given a out of state number. Which wasn’t a big deal. Then I was told there weren’t enough towers to provide adequate service. Seems to me that’s why I was given the out of state number bc they know there’s no service in my area. Went on a trip to Dallas (the area my number is for) phone worked the best it’s worked since I got it.

The fellas here were very friendly and knowledgeable. Will let my friends and family to come here!Thank you t-mobile!

Switched from straight talk to T-Mobile and got two new iPhones for almost nothing thanks to Matt and David! Amazing people skills.

Well, it was an experience ! Im still processing weather or not it was enjoyable ? Or a cross between the doctors office and county jail ! The help was good, I think ! These phones are out of control, the leasing plans feel like your buying furniture from a rent a center ? And all the cost and insurance is on you ! I think that it might be the biggest legal scam Ive seen to date . 19 dollars a month insurance, but if you break it ? You have to pay 299.00 to replace it ? Because they say its worth 1100 dollars ? There no such thing as a free upgrade anymore ? No customer loyalty that is just free and easy . Your best perks are if your a new customer .

David did great he is a 10! Helped me out with everything and everything with smooth!

They catered to everything I needed and James was incredibly helpful through the process

Excellent service at excellent pricing, leading the way in 5G

Amazing customer service. Stayed way late to take care of me and super friendly employee. 10 out of 10!!!!!!!

The staff were friendly and helpful. The store was very clean and organized. Easily seen from the road

Just signed up this week. Got my first bill today. It is $60 higher than I was quoted. Customer service tried to have me downgrade plans from what I was given to fix the situation. Going to the store tomorrow. I hope she can fix this. If not Sprint is just a huge bag of lies.

The staff here is helpful as they can be but they are just a 3rd party store. I will never deal with Sprint again. They broke contract by not repairing our service tower for 2 months and still wouldnt give us a refund and tried to make us pay fees for cancelling contract. Even after they told us this store shouldnt have sold us phones because of poor service in our area, even though I live 1/2 mile from tower.

I had it out with them if they dont fix their problem I will change companys next month.

Excited about the deals they are offering right now. Black Friday deals early.

Awsome

I came in to Sprint today and the workers were so nice to me. I had so many questions about upgrading and they answered all of them. It was like Christmas time when I purchased the new iPhone XS Max. I definitely recommend everyone going to Sprint for there phone services!!

Amazing place for benefits of those who are McDonalds Employees

Been waiting for refund since September this is insane Rob Gordon please help me resolve this Ive been to the store numerous times Wich is an hour away from my home . Ive talk to customer service 50+ times .Ov 7 er two months I still have got no where everyone has just told me lies and strung me along .

This place is amazing. They have helped me so many times with payments. Pretty much life savers!

The Sprint Store: Where customer service goes to die!Regrettably, I had to go into the Sprint store in Russellville today. My preferred locations of Hell and the heart of an erupting volcano were all booked up. In the store I was treated to blaring music and an absence of customer service that rivals the behavior of employees at a slaughter house. The comment that really made me feel that my paycheck was being misspent at this store was when the sales-zombie asked me if I was on welfare. I wanted to have my due date changed because of my once a month payday and he asked if that was because I was on welfare. Oddly, enough I am a teacher - so yes, I am kind of on welfare. But I really dont need to have economic recriminations cast upon me by a part time phone jockey. Suddenly, Verizon seems like a pretty reasonable company. Ten months to go.

The worst experience EVER!! Was lied to about the extra lines being added at no cost. Given faulty equipment on 2 of the 4 lines. Paid almost $1000 in fixing phones BEFORE the $300 a month bill came! NEVER use sprint

Had an awesome experience getting my phones through Hannah! Would recommend this place to anyone who is trying to save money and also receive GREAT customer service!

Silas and Hannah really helped me get a phone that was perfect for me. They just asked a few simple questions and knew exactly what phone I needed. They paired a free tablet with it, so all of my stuff on my phone and tablet is connected now! I would recommend this store and the employees to anyone trying to save money!

Awesome.got a free Motorola e4 just for switching prepay account.Hannah Ingold is the manager and she is the best ever.would recommend to anyone.

The best Sprint store in the U.S.they are the nicest and have the best customer service and should be a model for all Sprint stores to be as good as this one Im a truck driver otr from Missouri and they were more than help full they took care of my problem and it was the best customer service period

Great Customer Service! Quick and Helpful Reps! Great savings! So glad theyre here!

Would not recommend this phone service! Rude staff, horrible signal

Excellent customer service. Friendly staff, clean store, great prices!

They have good customer service. You all are good and good friendly customer service.

Very friendly all around great customer service

Helpful

Nice store and helpful people

Great customer service and amazing deals!

We wanted a replacement phone and the new one we bought wasnt functioning correctly. We go back to get a new one again and the one they ordered wouldnt even turn on. And the employees there had no knowledge of how to help with simple questions. It took way too many days to get a new phone.

Taken care of and answered any questions..

Friendlier than Verizon

They need more that one person who actually knows what they are doing in the store at a time.

The deals seemed great too bad that they did not honor them.

Always fun to go

Awesome service the best experience

So slow lazy rude employees

Hannah is the the absolute bomb diggity!

Horrible. They lied about coverage and pricing and didnt honor the deals and return policy they told us.if u dont want scammed go elsewhere

Best Customer Service in Russellville!

I was lied too

Long wait lied to

AWFUL EVERYTHING!!!!

They lie about the price of their contracts

Blasted music the whole time.