I have been a customer of DirectTV-ATT for 7 yrs. Mailed my monthly payment each month - early - until about a year as go. I stopped because the customer payment center held my check until the very last day or day after and was charged a late fee several times. Calling the Philippines is horrific, so I began going inside the local store and using the kiosk. One month I’m humiliated and required to wear a mask - the next month not. Obviously, the ‘store rules’ change with the wind. No one asked if I had been vaccinated or if I had natural antibodies. Staff got a LOT closer to me than I was comfortable.I refuse to be insulted by staff. It was a scene that could be avoided if they’d leave the customers alone that use the kiosk. I would not speak to anyone and would be out in 5 minutes.Maybe a kiosk machine put outside similar to ATM machines would be the answer?

The employee who helped me was Shanitra Harris. She was Very Professional, Kind, Courteous and Knowlegeable. She is a Valuable Asset to the At&t Store in Ruston, LA.

Fast friendly, knowledgeable service.The only thing I would prefer to make it better is a an autographed picture of Milana Vayntrub.

Kori is a great asset for your company. Excellent knowledge and skills.

Shanetra. The Sales Associate was excellent. Great Customer Service, Very Friendly, Very Wagered to resolve the Problem and Know the answer of getting things done. She used All her resources and got everything completed and I was very Highly Satisfied

The team member, Shanetra, made my transfer from T-Mobile smooth & pleasant! She was knowledgeable on products, services and deals. She searched for opportunities for discounts (i.e. employee discounts) and listened well to my needs. Her presentation of the Fiber Home Internet at end was relatable and not sales pitchy. I had been wanting to know about alternatives to Cox for months and boom! I appreciated her kindness & patience, as I was indecisive on most things. It was a joy to meet someone that nice while being evacuated & just period. Glad I got what I needed!

The staff was friendly and attentive furthermore, they helped me save money and upgrade to the best plan. They even conversed with me and seemed interested in helping. Thank you Robert and the other employees! You were amazing ✨

Spent 3hrs in a mixture of online with AT&T app, and talking to Reps on the phone trying to order a new hotspot. Kept following there instructions, trying to order a new device for curbside pickup at this location. Each time it got canceled, each time there was a different issue. Long story short I decided to go to the store direct. Was first greeted by an very personable lady, who as she was registering me, she informed of all the information I needed and advised me on critical information on my data plan. Had about a 15 min wait, which I think is extremely good considering I had arrived around 5pm. I didn’t pay attention his name tag but my receipt says TAJARRIUS B. I want to give a special thanks to him. Not only did he he get me took care in all of 10mins, he also spoke to me in casual way to make sure all my needs were met, and made me aware of other AT&T products I might enjoy. Overall it was a extremely enjoyable experience, not once did I feel like just a number in the line. My best advice to AT&T is keep your brick and mortar stores open. Even with drive time it is far superior to the online store or going through the phone. Also as someone who has lead a team in a competitive sales business, take care of this group In the Ruston. They are top notch!

As soon as we walked in the door we were greeted by an energetic young woman. Although she was friendly, she stayed focused. She was thorough and sure not to miss anything. She suggested products but explored discounts that might be available. Excellent service and her supervisor was also friendly and helpful.

Can’t thank AT&T enough for being extremely patient and helpful yesterday. My iPhone had broken on the back so I went in for an upgrade & realized my iCloud was not backed up which took about 1 and 1/2 to do, but our sales rep was so patient and helpful even allowed my kids to play some games on an iPad. Will be back for sure.

Great customer service, great energy, and very welcoming!!

Sales consultant was able to make me feel comfortable and her personality was just as important. Very nice Women and excellent knowledge about the situation.

My sister sweats this is the only store she will go to cause of the customer service being better

Worst customer service experience and store doesnt have anything in stock.

Great place to shop. The workers were nice and friendly, and knowledgeable and resolved all of my phone.

Ruston AT&T store provided exceptional service when purchasing a new phone ...mostly due to the sales associate, Shanetra Harris, who help us and the manager.

This at&t was amazing and helped me out,thanks Robert

Wanted to change name on an account from the former deceased account name to the Family name. After providing proof of death, nothing could d be done. This was after speaking to 8 different AT &T people. Terribly disappointed.

After switching to AT&T, my husband and I were experiencing technical problems with our cell service. After spending numerous hours on-line with technical support, they finally recommended we go to an AT&T store to talk to someone in person. Feeling pretty frustrated, we arrived at the AT&T store. We patiently waited our turn. We were so blessed to have been assigned to Robert, an employee at this location. We explained the issues we were experiencing and Robert knew exactly what the problem was and had it resolved in a matter of minutes! Robert was professional, knowledgeable, friendly and helpful. Thanks to Robert we are now happy to be AT&T customers.

We were extremely pleased with our time in the store! Courteous, knowledgeable, patient and overall nice folks!! We were much more impressed with that store than any we have visited in Shreveport where we usually do business! May drive back just to let Robert help us again!! Awesome guy!!

The rep was very professional and polite. I had a great experience.

Fast service from friendly folks

Very hit or miss. One time you go and have a five star experience the next a one star depends on who waits on you.

They didnt want to help me and they didnt help me

Robert was fantastic. Very knowledgeable on all products and services. He really deserves a raise.

Yesterday I went to this store because I was trying to add my employer discount to my mobility plan and the internet option wasn’t working - the phone based customer service told me I should go to a store.Evan and Aezia (sounds like Asia - hopefully I spelled it right) helped me and they were delightful. Their precautions with COVID-19 impressed me. As I waited in the parking lot in my car, Evan came and checked me in. Then when Aezia was ready to help I got a text and she called me to come in. She opened the door for me and closed it behind me on the way out, locking the door in between. We also stood at opposite ends of a table that had plexiglass between us in our short exchange.

The service was excellent!!!! The rep greeted me as soon as I entered the establishment and got right to work no waiting which was a plus!!!!! He was very knowledgeable and helpful with the service I needed and was extremely patient and answered all my questions. If you ever go to this location ask for Mr. Robert hell make sure you leave there satisfied and get exactly what you want

I went to get my bill lowered. The lady was very helpful and polite and knowledgeable. The lady I was talking to lowered my bill and talked over options and lowered my bill as I requested. I am very pleased with this store. I called for appointment first though. It Only took one mintute to set it up online. When I went in, I waited 5 or less minutes. Wouldnt go to any other store

This is the slowest place in ruston. They have 6 tables to help, yet always only a couple people working. Its ridiculously slow. They get in ZERO hurry to help anyone. Plain and simple, they know theyre hourly workers, they get paid the same whether they help 2 people or 20..

I came to get a phone upgrade and was helped by Shanetra Harris. Shes a customer service rockstar! Super knowledgeable, patient, helpful and friendly. Thanks Shanetra!

Great friendly service from Robert

The Technician was friendly, courteous, knowledgeable and professional. Great service and overall exceptional experience!

After a week of contacting ATT on line for assistance with a phone issue, went to ATT store in Ruston, LA. ATT Rep. Robert Frazier quickly solved the problem and got both our phones working. He was great to work with, super friendly, and was well versed in the ATT system.Thank you Robert, for all your help.

Staff is friendly and willing to spend as much time as needed to answer and solve any problems you may have.

Great service and knowledge of the phones, thanks

Nori, the lady that helped me, was so so sweet and helpful. She needs a raise! The best employee you have

Today, (9/3/15) the manager on duty, Jason went above and beyond to help me with an issue I was having with my phone protector. His customer service skills are wonderful; he is a great asset to this company. I truly admired his candor and will definitely be back to this establishment. Keep this gentleman around, because he is a wonderful problem solver. He approached me with a smile on his face, and one can tell that he enjoys his job. I have told every friend of mine that I have seen today about the awesome experience I had. Keep up the great work! Thank you again, Jason, you are truly appreciated. -Laura

Came in for help with my account and they ignored me and kept talking to someone else. Worse customer service I have experienced.

The entire staff was extremely friendly. They greeted you when you walked through the door and were very quick to assist you. My sales rep was Krystal and she was the best! She was so friendly and very helpful. I was setting up a new account, which took a little while, but when you have a good employee helping you, it makes all the difference! Best experience Ive had at AT&T!

Very helpful workers

Ricky had an ATTITUDE, and I understand he was sick but dang! I was in to buy a new iPhone and he wasn’t very much help. If you’re sick you should have stayed at home!

Employees are patience and understanding 🙏💕🤗

Great customer service. Management is very helpful. Sales reps do a great job. Worth the wait if there is one!

Maybe would be happier had I gone to AT&T before signing with Verizon because I had impressions that they had best coverage and services in the area and Im not so sure any more.

Nice service, I went to the store late but the lady helped me out and was very patient.It didnt have the note 9 that I wanted but ppl there are very friendly and helpful.

The staff (especially PJ) were very helpful... until I got home and still not service

Good service

Was very happy with service PJ was very knowledgeable and helpful. And asked if she wasnt sure about something and truly listened to the customer. Her manager Ivan I believe was his name was very kind and helpful also. I will feel very comfortable going asking for help and untrusting them to give me good advise for my purchases. I recommend this store in Ruston.

Had a tech come out but there was some problems with the wiring in our apartment. The technician was very helpful and was was very eager to get us Internet. I would recommend their service to anyone, atnt’s service is unmatched and was a way better experience than working with suddenlink.

Lied to me about a phone being in stock so after I waited around for an hour to see someone I was told the phone wasnt there

Just moved in to new apartment wasn’t able to get internet installed because of some technical issues, but the technician who came to see us was very polite and did everything in his power to help us. Was a refreshing change from the rudeness of suddenlink. Thank you Edgar Flurnoy we appreciate all of your help and dedication to help us.

I was there and I had Ricky helping me, as a foreigner with my tick African accent he was so patient and helpful. I would definitely recommend him

Worse customer service possible.

I was lied to about the offer I signed up for. Evidently the employee that had been working there for over 5 years either didnt quite understand AT&T policy OR was just trying to get a sale and decided to not convey all the details. Assurances were given from the store, they did not follow through.Over 6 months later and there is still no resolution. The store employees never answer the phone and when you go in there, they say they will have to contact the district manager. It has now been almost 2 months, and I still have not heard from the district manager. AND when you call AT&T they say there is nothing they can do... This is VERY VERY BAD service for a company that I have been with for 10 years and pay over 200$ a month! I have wasted hours upon hours trying to resolve this issue.

The staff was very friendly and helpful!

I took a family member in and they were super patient and kind with her. The person who helped her was very knowledgeable.

Had to go get a new phone this lady was so helpful she worked with me and my mom with our every need

Extremeky patient and helpful staff every time i go there!

Rude rep. The rep who greeted me (Mike) was wonderful but the blonde lady who came next (no self introduction and name tag) was so rude I decided to call in my upgrade than just pick it up then.

Amanda and Jason Joe are the best will get the issue fixed! Great ppl

Great customer service!!! Will definitely go back when my husbands contract ends with their competitor we can upgrade :)

Very helpful I couldnt get in the door good enough before someone was assisting me good info

It is always crowded in there but they get yo you as fast as they can and are always helpful.

Be nice if your service worked better I always have just 2 bars

Soon as I walked in the store the workers was nice and did a wonderful job solving my problems

Great at&t store. Ask for Victoria Archer, my daughter.

To att in ruston, la because of problem with my att reception on my phone. was told didnt really know how to fix problem because had bought motorola att phone at best buy, another 30 miles away, i have pre paid $40 month with att. we live out in country so my husband kept working on my phone and finally got it to working properly. not impressed with att store in ruston. thanks, our att works great out in boonies!

Great place to shop for all ur electronic and other needs.

Staff very friendly. Recommend for family to visit.

The customer service was awesome .Dropped my phone and shattered my screen. They took time to help me transfer my data.

Ricky was a class act. He handled business quickly and not over bearing as a salesman

The customer service was excellent and the store Manager Jason is a valuable asset to the company.

Friendly people, but like most AT&T they know very little about products that arent iphone or Samsung.

Very nice and quickly attended my needs.

I had a bad experience at the local AT&T store.I was trying to upgrade my daughters phone and it was a total waste of time. I was put on a list and the guy (William) after me was waited on before us. A lady walked in the store as we were waiting and got waited on immediately! The guy that had signed me in saw I was irritated because wed been waiting over 30 minutes so he told another guy to help us. This new guy told me that I could not use my iPad upgrade to get an iPhone but I told him id done it before. He asked who helped me and when I described the guy he said that may be why hes no longer with us... - very unprofessional. The guy that is no longer there helped me MANY times and was always professional. I will drive two hours to the nearest apple store and get my daughters phone with the new apple upgrade program. Ive been avery loyal AT&T customer for years with three devices but I am phasing to Verizon. Cant believe the nonsense I had to deal with tonight. Guess the at&t in Ruston Louisiana can afford to lose customers for the company. Wish the professional guy was still there. I think his name was Jason (the good one).

They were so helpful!

Fast, reliable, and courteous service

Courteous employees, very high prices, not amount of selection. 4 stars for the knowledge and customer serve.

Amazing.

I like the way that this group takes care of customers.

Friendly customer service. Though they werent able to help me on a technical level.

Not good. Disappointed with help and service.

Great place

If I have a problem wit my phone I can get help from them and comfort

Awesome people and great customers service

Didnt have the case I needed but where nice to me

Not enough employees for the amount of customers that are always in there.

Great service and friendly people!!!

Not enough employees to cover the crowd.

Very friendly customer service

Great service

Great place

Outstanding service

Long wait time

Did what I needed done

They need do rite

Very helpful

Good service

Slow service

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