Service gets a five star rating for coming in at the last minute to put on Bonnet Stripes on our new electric Mini. We did notice once home that we have a manual that doesn’t match the car. Speedy through F&I, parts department out of stock on a level 2 cable. Creed was great on sales day!

Niello Mini provided a wonderful and worthwhile experience. With great staff throughout the company, that works hard with you and for you, to reach the shared desired end goal, to get you in the car you want. I am pleased with the overall service and environment that the staff provided me. I would strongly recommend Niello Mini and Niello BMW to all, that looking for great prices and outstanding superb customer service and support.This is just my testimony of experience from being at other dealerships and franchise alike, that didnt make me feel as good as Niello did.⭐⭐⭐⭐⭐

I was pleased by the relaxed but professional atmosphere and the “client first” attitude that characterized the transaction. The only disappointment was that refreshments were not available (except for a proffered bottle of water) while waiting for paperwork to be completed due to restrictions arising from the COVID 19 pandemic. The sales manager was responsive and helpful even after the automobile was purchased.

Ivan (Salesperson) was very helpful and informative of the details for my new car. Same with Kristen (Sale’s manager), I would happily go to them again on my next vehicle purchase, thanks guys!

The customer service from the Niello Mini is the best. This is our second Mini from Niello Mini and each time the sales reps were friendly, helpful and knowledgeable. Their easy going and no pressure approach make car buying great. I’m still giving 5 stars despite financing taking way to long. If you’re looking for a Mini go see Creed or Ivan, both are awesome to work with.

I recently got my dream car from Niello MINI and had the best experience. Erika made the process very smooth and she was able to get me exactly what I wanted within my budget. The customer service at Niello was some of the best I have encountered while car shopping, they were up front and helpful every step of the way. If you are in the market for a MINI I highly recommend letting the people at Niello take care of you.

Ivan was a great sales rep! He was very personable and knowledgeable about the vehicles. Painless process but takes several hours. First purchase at at Niello and it was a good experience. Hoping the maintenance trips will be as good as we drive up from Modesto – a little less than 2 hours.

Even though the Mini dealership was recently combined with the BMW dealership, the service was just as professional and efficient. I needed some repairs and I was particularly impressed with the video that was made so show me what needed to be done. Anthony McCall was very nice and explained things well.It would be great if Mini could come to Elk Grove too - as part of the BMW dealership!!!

First time BMW/Mini owner. Made a service appointment to get an OC3 passenger seat occupancy sensor replaced again, failed again 5 years after the recall was completed. The receptionist lady on the phone was not very customer focused, didn’t want to hear any details about warranty or recall. Instead, she said I have to bring it in and it’ll be a $175 to have it diagnosed. A critical air bag SRS component has failed “again” after it was replaced under a recall and the customer is liable for any diagnostic or cost associated? Wow!Brought it in at 8:15am, service advisor Anthony McCall, tells me that they don’t have the capacity for me to wait at the dealership and can offer me a ride home. It will likely be in the afternoon before they run diagnostic and it will be $215 just for the code scan and estimated $1200 for the part before labor, not covered under any recall warranty. Anthony McCall made absolutely no attempt to help correct a known critical component failure by BMW/Mini. I cancelled the appointment, got my key and left, an unproductive morning. Epic failure in customer care and service in my opinion and has forever tarnished my view of the Niello brand.When I lived in the area some time ago, my vehicle would always be serviced by Niello Audi/VW. Louie always took care of everything and provided exceptional customer care & service. What is going on Niello?

Well organized, Ivan Vera/Justin from Finance/ and Jose the Sales manager we’re all knowledgeable and welcoming to our auto buying experience. Like any major purchases, the paperwork length is long. But this time it was under a couple of hours. I do recommend Neillo BMW/MINI- Fulton Ave as your top place to go to first.

Sales team & finance team were amazing! Made the whole car buying experience a pleasant one!Creed was the best salesperson ever! He has called twice already just to check on me & my née car! Super glad we ended up at Niello to buy my new MINI!!

Marwan was fantastic. He was patient, willing to let us work through things and ultimately help us select the vehicle that fit our family best right now. Ive always been impressed with the no pressure approach employees of Niello take but when you combine that with their willingness to educate its really refreshing.

Erika was amazing at helping me get into a better car than I thought I could afford!

5 STAR review for this business. From the time we arrived at the lot, all the way through financing and paper work. The fastest, friendliest dealership in Sacramento. Thank you to Gary and Jose for making this such a pleasant experience. We will be back for sure ! ❤️❤️

Honest. Number one word that comes to mind. I’ve worked with Niello for the past 3 years now. They got me into my first mini, my second mini shortly after in order to help me through a personal situation, and a third time helping to simply decrease my monthly payments. But throughout each of these, they never tried to upsell me, they got me to each of my goals and actually shied me away from certain cars because it wasnt proper for me. Always courteous and open to all of my questions and needs.

I HAVE ALREADY RECOMMENDED NIELLO MINI AS A GREAT PLACE TO BUY A CAR TO A NUMBER OF PEOPLE BECAUSE THE SERVICE IS EXCELLENT IN EVERY WAY. AS A MATTER OF FACT MY NEW COLLEAGUE LOVED MY MINI SO MUCH, SHE WENT AND ORDERED A NEW CONVERTIBLE FROM NIELLO. SHE CAN’T WAIT UNTIL IT ARRIVES. EVERYONE SHOULD KNOW THAT SERVICE ON YOUR CAR IS EXCELLENT- HIGHLY TRAINED SERVICE TECHS HANDLE ALL ISSUES QUICKLY AND MOST OF ALL, YOU CAN BE SURE THAT IT WAS DONE RIGHT THE FIRST TIME. I’VE BOUGHT TWO CARS AT NIELLO MINI AND MY EXPERIENCES WERE PAINLESS. NOTHING IS BETTER THAN A MINI BACKED BY THE PEOPLE AT NIELLO.

Ivan was great to work with at Niello MINI. He made the process very smooth. He also is very knowledgeable on all of the details of the minis and BMW cars. I recommend working with him if you’re interested in a mini.

The salesperson was a good listener and easy to deal with. The other people, Joe and another gentleman, were thorough on the paperwork and loan. I appreciated the trade-in amount and not having to spend a lot of time haggling about that issue.

Had to take my 05 cooper s for a recall on the power steering pump. They took care of my car and was super easy and straight forward.

Our Mini Cooper had a dead battery this week. I called Niello Mini and they squeezed me in the next day. I waited while they replaced the battery. The service was excellent. Kaity was very kind and professional. This unexpected visit turned out to be a pleasant surprise.

Erika Paleny was our Motoring Advisor and did an amazing job in getting us our brand new electric Mini the very first day we walked into Niello Mini. Our entire transaction from start to finish was effortless and enjoyable. My wife is loving her brand new “Red Electric Mini”. Thank You again Erika, and the entire staff.

Took the vehicle in for a power steering recall notice. Decided to wait as an option, as the fix was minor. 4.5 hours later, vehicle completed. Also received a worthless video safety inspection of the vehicle. Video and audio were so poorly done, hard to see actual purported issues. Then an estimate to fix all issues which laughingly exceed the value of the vehicle. My review of the estimate are probably 50-60% less than quoted. Really Niello??????

When the half full engine light in yellow came on 20 miles from Tahoe on my way to San Diego, I asked my husband to look up the closest dealership - thankfully it was Niello!! Tony was kind enough to fit us in for a diagnostic despite having a full schedule, and was able to get us back on the road sooner than I could’ve hoped for. Two thumbs WAY up. :)

Casey Black does an exceptional job helping get the best service experience, she goes above and beyond to help her customers, I have ever had! The whole Niello Mini team is excellent!

The sales process went fast - probably helped by the fact that it was empty and I knew what I wanted. 🤣 But the paperwork part is why I hate car buying. I spent hours waiting just to give them my money and sign the papers. There were so many employees not doing anything other than socialize while I was there - maybe a few could be cross-trained? Nothing against the people but I was ready to just leave. I’m also not a fan of the additional sales during the signing process. Especially if I have to wait several hours doing nothing, don’t drag out the process even more by waiting until then to try and sell me additional maintenance and other add ins. I’m cranky and tired and hungry and just wanna leave.

My Mini broke down in Shingle Springs & I was towed to Niello’s. I was on a road trip to take a class. On Monday morning I got a call from Tony, the service manager, checking in with me. The service tech took pictures of what was going on with my engine so I could see the problems. Tony called me every day to give me a status update. He even scheduled me to be picked up by Lyft after I dropped off my rental car.I have never received such exceptional service by any company. In the future when I need service, I’ll drive from the Bay Area to see Tony. It’s so worth the drive to receive such service.Tony & his team were that awesome.I thank them from the bottom of my heart!!!

I was totally amazed about the service with Niello, much better than that we had in the Bay area. Mr. mcCall explained to us in details what has been done and what we expected to have in the next maintenance.

We had previewed the vehicle online. AJ came out to help us, before we left on our test drive he made sure we had the seats adjusted the mirrors adjusted and knew where the buttons and knobs were at. A quick check to make sure we had our seatbelts on, and some suggestions on where to drive, we were on our way. I felt very well cared for, his knowledge of the vehicle, suggestions of aftermarket ideas, and genuine love of the brand.Zoey checked us in, and Robbie got us out the door in time for dinner!

For about a year or two now I wanted to get a MINI Countryman. I wanted an SUV but I didn’t want a extremely big car, the countryman was perfect for me because I get a compact SUV, and still maintain a small go kart car. In the month of June I built my own MINI. I then contacted the Niello Mini office of Sacramento and Mr. Marwan Nure was there to help me. From start to finish he was there every step of the way. From finding the color interior/exterior I wanted, to the iconic trim and all the special features I looked for. I was able to get my Mini Countryman in the start of July. I am so excited to complete the journey to the buying process and looking forward to experience an adventure with my new vehicle.Mr. Nure is and was a true gentleman and a consummate professional. I was happy to have him as my sales person and guided me to the whole process with ease.Also huge shoutout to Mr. Tim from financing services, he was entertaining, and a great family man. He was able to guide me to financing services with ease and explained all of the other components that MINI has to offer.

First time at the new location.Things went very smooth and Katie was awesome.

Amazingly effortless! :-)

I have had great experiences with Niello Mini. I had a wind noise issue and they triaged and fixed it on the same day which is amazing turn around time.

Had some much needed Cosmetic work done on Ma MINI, and couldnt be Happier with the Service Team, And My Service Specialist in particular, CASEY BLACK!!!Sincerely, Jeff Bender(#1 MINI COOPER S 💪 FAN!!!)

Average car dealer with great product. It would be nice to shop without having the pressure. I was able to look at what I wanted but wish I didnt feel like I had to purchase right away.

Everyone I dealt with was really helpful and professional. I had no issues with my experience.

We had a great experience and a very knowledgeable salesman ( I’m talking about You AJ) at Niello Mini last weekend. AJ made our car purchase stress free and he took so much time to explain all the extras these little Mini’s have. We decided it was time for a fun car and Niello’s had just what we wanted. Ask for AJ if you need to have a little fun in your life!

They went above and beyond with their service. From finding my dream car to finance, very professional. Couldnt thank them enough. Thank you AJ and Tim

Really wonderful experience with this dealership and sales people.We saw a very clean Jeep on the lot. Our experience was very comfortable and no pressure at all. I appreciate not only the assistance with the sale but help with the financing as well. Many thanks. Dan and Terry

I took my 2011 countryman there to have some engine issues diagnosed and fixed. My service adviser Hans was amazing, kept me well informed while my car was there, and even managed to save me $500 off the original quote. Was a great experience with very friendly staff.

Xavier is the best salesman Ive ever met. We had a geat experience.

Niello earned my business today and my highest recommendation. Today I bought a used Honda Accord at the Niello Mini lot. After spending several months looking for a used car all over Sac, I met the nicest and most low key car salesman, Creed. I was really impressed and put at ease with his approach — he was very knowledgeable about the car we test drove, which isn’t always the case with trade in used vehicles at dealerships that specialize in other cars. I was also impressed that they put work into replacing the bumper of the car I bought before selling it. The car I’m buying is in immaculate condition and I felt confident in their inspection and repairs. Even though I was preapproved with my bank, the financing department found me a better loan. As we worked on the paperwork, I sat back and watched the rest of the team and the atmosphere here is pleasant and not high pressure or stressful. As a single woman buying a car, I’ve been through the ringer with rude salespeople and I’m very pleased to say this was the best car buying experience I could have asked for. Creed is wonderful to work with.

Very friendly repair service. Good lobby and one of the cleanest repair bays I have ever seen.

I cant say enough about this place! The entire process from buying our MINIs to services done for our MINIs, my wife and I have had nothing but a professional experience. We have also participated in community-related MINI events such as the Holiday MINI parade. It just goes to show the family-orientation of this dealership. Its also nice to see, when we walk in there, that employees are the same employees, which means turnover is low, employees are satisfied, if not happy, working there. Overall, its been a pleasure being part of the Niello MINI family. Ask for Creed, Jose, Tony, and Matt - great leaders of this company.

Josh at Niello Mini was great! Got us a great deal and into an awesome 2016 Mini S. - Kin

Always get great service and care for my MINI here. Wouldnt trust my baby with anyone else

Erica was delightful from start to finish. She was friendly, helpful, and did not pressure us at all. She listened to us and provided us with everything we wanted. This is the second mini we have purchased from Niello. The experience was excellent. We have been more than satisfied with the customer service in the sales and service departments.

They took great care with my car. They explained everything clearly and listened to me about the problems I was having.

I like the fact that they wash your car when you visit for service/maintenance. Hello Toyota are you listening?

My experience here was completely different from my last Mini visit (in San Jose). Maria was fun, knowledge, and made us feel like we were buying from family. She even introduced us to a coworker in case we came back and she wasnt there. That alone made us feel like our experience and satisfaction was paramount and a push for a sale didnt exist. As a mini family, we are excited that we have a home.

A place with Good service and Cute 🐶

I had a great experience at Niello MINI! Everyone I interacted with was friendly and helpful, and I got the car I wanted for a price I loved! Thanks Jose and Creed!

Thank you Tony (Anthony McCall)for 2 seamless service appointments. I brought in 2 MINI Coopers to be inspected before making a purchase. Tony shared an extensive amount of knowledge with us about the vehicles. He was patient and friendly. He has excellent customer service and worked hard to make sure I was a satisfied customer. I really appreciate all the help in making this a great experience.

Thank you Creed and Niello Mini crew for making the purchase process simple, quick, and fun. Can’t wait to enjoy my 2018 Porsche Macan GTS. Thanks again, Creed, for another easy deal.

We had a great experience at Niello Mini. If you’re looking for a Mini go talk to AJ he is great and knowledgeable!

I bought what they said was a used car but with new car miles on it, so they didnt certify it as a Certified Pre-owned Vehicle to get the 5 year unlimited mile warranty. I asked them why? All they said was that it was pretty much a new car. I responded back by stating that it should be no problem then to certify it, but they refused to do so. I guess they dont believe that my car would last, but Im pretty sure they are just greedy and wanted to charge all the warranties up to 125,000 instead of providing me the unlimited mile warranty for 5 years. They also over charged me for the vehicle warranty and the maintenance warranty. With all the over charges it brought the price back to being a new car, but mine wasnt considered new, so I paid too much for. I guess there is no one I could trust at Neillo.

They had the used car we wanted. The sales person was great. Answered our question took us on a test drive loop that was several miles and was freeway, city streets, and some back/rough roads, a balanced test.Then we had to endour a pushy finance guy who was trying to sell OVER priced warranty and protection products. The warranty started at $3500 but for us he could drop the price to $2500. We took a pass. Not sure I would recommend because of the finance guy. Should be noted we had prearranged financing so I am sure his commission was reduced. Later we check credit and found he pulled and sub to three other lenders again. We had 2 previously arranged letter of approval we gave them.

Three weeks ago my husband and I decided test drive my dream car, a Mini S Cooper Convertible. We were greeted by Luis who was really laid back with a no pressure attitude. We told him that we were just looking to test drive a mini convertible with the intentions of purchasing in a month. Luis was kind to let me test drive a cream mini s convertible. To make the long story short, Luis kindly explained the features of the car and was so knowledgeable. What i loved the most was he listened to my needs, understand my concerns of buying a car, and really the took the time to understand why buying a second car was essential for my husband and I. We ended up purchasing my car that next day!!!Overall the customer service was amazing! My husband and I never had a stress free experience purchasing a car! Jermaine the finance manager was very helpful in making our car budget fit our finances! They really worked hard for us to get the rates we wanted!! Stress free, no hassle. The store manager was fantastic too and did everything to make my dreams of owning a convertible come true!!I am a happy owner of my dream car!!

I signed up for a lease using a service called Fair and Niello Mini in Sacramento was the dealership delivering the car. My experience with them at first was good, the car delivery was super smooth and the salesman very kind.Things got a bit more messy after a few weeks when I realized that the car had issues with the tires. Three tires had tiny cracks and needed to be replaced (see attached pictures). The scary part here is that the tires were mounted in that state on the car as you can see that the wheels were in a perfect condition, and the tires were not.I should have noticed that the day I picked up the car I guess, but it was pouring outside and the car was all wet so I didn’t pay attention closely to the tires.I called Fair multiples times to get that covered since the car was clearly delivered that way, but they wouldn’t help me since it was past a 30 days limit. I also tried to get some help from Niello Mini, and called them twice regarding that issue, but they never called me back.The after sale support from Niello Mini has been pretty bad for me. They didn’t seem to care after I picked up the car which is very disappointing.If you are about to deal with them, make sure to check each tiny details of the car because they won’t take responsibility and help you after the sale is done.

I recently purchased a used Subaru Outback at Niello MINI in Sacramento. My experience was seamless and exceeded all of my expectations. Creed Cate was transparent and honest throughout the exchange, its easy to see that he genuinely cares for his clients satisfaction with their vehicles. As a first time car buyer, I felt comfortable throughout and couldnt have asked for a better experience.I definitely recommend this dealership, thanks Creed!

Roger B. was professional and made the deal happen! Everyone we had contact with was very nice and provided excellent customer service! Our son was very happy with his first car:)

Had a terrific buying experience with Jason. He listened to what I could afford and style I wanted. He helped me get the maximum amount for my trade. Very pleased.

Great Car Buying Experience. A+ Luis was great.We recently bought a certified used Mini from Niello Mini and we couldnt be happier with our purchase! Luis, our sales guy was fantastic. He was extremely accommodating to our schedule and made the buying process a breeze. We received truly exceptional service. Luis was very easy going and genuine... not pushy at all. The Finance specialist, Jermaine, was professional and made sure we were well taken care of. In fact, everyone at Niello Mini gave us great customer service. The showroom is beautiful and overall it was a great car buying experience. Oh! and we love our new car!

Super customer service with highly knowledgeable reliable and honest team. Always happy with the rentals. Always satisfied with the maintenance and repairs

Yeah this was and awesome experience buying the limited Additional Ice Blue Mini Cooper off the showroom floor, Creed was the agent I worked with easy transition to ownership. I hope you all work with him to own your next Mini. My wife said hey this car is fast! That was cute coming from a person that drives a Discovery Land Rover.Thanks Creed see you on the next one!

This was by far the best car buying experience I or my wife have ever had. Our sales rep (didnt feel like that is what he was doing) Ivan was really relaxed about the whole thing, but at the same time extremely informative and helpful. This definitely did not have the traditional car buying feel to it, which is definitely a compliment.

Always excellent professional service.

Brittany, our motoring adviser, and Roger and Howard, were exceptional examples of how buying a car should be done. This has to have been the easiest purchase of a vehicle in our 40 years of purchases. The most flattering compliment about them would have to be, GENUINE. We shared pet stories with Brittany, photography with Howard, and military affairs with Roger. They all greeted us warmly and spoke directly TO us; not AT us. It was worth the 800 mile round trip to make our MINI purchase.

Good experience with the service advisor.

My experience with Niello Mini was great from the beginning! I found a truck I liked online and called on it, spoke with Kevin Powell who started my deal while I was at work. Upon my arrival I was greeted by Kevin and able to finish my deal quickly. I loved the atmosphere of the dealership, great staff and good location as I came from out of town. I highly recommend doing business with Niello Mini!

A Great Dealership for service and assistance with a SmileAlways a pleasure doing business with the Team.

I didnt come here for a MINI, but I left with a used 2015 Hyundai Sonata. AJ, the sales guy who helped me find my car was beyond great. He knew the ins and out of the vehicle even though it wasnt a MINI. I didnt feel pressured to purchase the vehicle and he made the long process bearable by being very approachable with his upbeat attitude! Great guy, and 5/5 for Niello MINI of Sacramento, CA.

Oh my goodness!! Kris Matson!!!! Amazing. What great customer service and willingness to do what we asked to make the experience so much better than expected.Above and beyond. Over the top!! How much more needs to be said.Thank you!!Thank you!!

Niello Mini really helped my wife out when she was driving on a road trip to California from Washington State. A notification light came on while on her trip and this was the nearest Mini dealer. They took her quickly, found the problem, and fixed it. She was able to get back on the road in no time flat. Their service people were super helpful and friendly. I highly recommend them!

Very friendly staff.Brought in my girlfriend new Mini to get inspected before we bought it (private party) with the expectation that their service department would do the most thorough check possible.We were able to make an appointment that fit our schedule with only one days notice, everybody we encountered was very friendly, and the inspection was very thorough.We live over 2 hours away from this dealership thus the timing was critical.We were constantly very impressed by the folks at this dealership. Would return here (despite the drive) to buy a car if need be.

This was my second time buying a Niello Mini & the second time I worked with Creed Cate.Creed set me up with a fantastic new Mini - much more than I had expected. The entire purchasing experience was stress free.Creed & Niello Mini went above and beyond to make me happy and I got a fabulous deal.I loved my first Mini (purchased from Creed 8-years ago) and I know I will love my new Mini!I highly recommend this dealership and this sales person.

Amazing service. I have been here for three vehicles, bought one somewhere else and came back. Great service before, after and during the sale. The only way this gets better is a free weekly wash. Thank you Creed, Howard and Niello. I’ll be back again.-Mark L.

After car shopping for a few days and visiting multiple dealerships, I can say that this place was the best dealership I visited by far. They gave me a good deal with a minimal amount of negotiating, helped me get a great rate on my loan, and the salesman was very nice and not pushy, and actually listened to my preferences and didnt try to talk me into something else. (Also, the best test drive I have been on. Most dealerships just let you go once around the block, but we went on a real test drive on the freeway and rough roads.)

Luis P was awesome!!! He helped me pick out the perfect mini for me, despite the fact I was probably the pickiest car buyer hes come across! He was calm, knowledgeable, patient, funny, and made the whole car buying experience fun... So happy he was my car dealer! Luis...you rock! 🌟🌟🌟🌟🌟

I found the whole experience with Niello MINI very pleasant and relatively painless- I say that because I feel its always somewhat of a painful process buying a new car. Chris Padilla was the salesman that took care of me. He did a wonderful job of explaining everything about the car and the process once I did decide to actually buy the car. He was very patient and wasnt pushy, which was great. He went over everything in and outside of the car before I left to make sure I was comfortable with it. I would definitely recommend to anyone looking to buy a MINI to go to Niello MINI.

They promised me so much with the Mini I purchased... Make sure you get what they assured you and take care of everything before the deal is set!I had an overall bad experience. I do not recommend this to anyone. Be careful with the hidden fees!

On my first visit I just came in to look at Minis because of their unique design. Creed was my salesman and was a very open minded salesman. I was looking around but at first I came in thinking I wasn’t gonna buy anything. After trips to other dealerships, I had become more attracted at the Mini and decided to save money towards a down payment and returned when I was ready to buy. Throughout the buying process, everyone was nice to me and willing to help me buy a Mini which wasn’t what I was expecting as such a young buyer.

I have been thinking about buying a MINI ever since BMW re introduced them. I recently received an email from MINI with some videos links on history and racing which finally made me think more seriously about a purchase. I got on line and built my Cooper S the way I wanted it. The following day I received a call from Jordan, a Motoring Advisor at Niello MINI in Sacramento and my wife and I made an appointment to see her.She was one of the most cordial and knowledgeable salesperson we have ever dealt with at a vehicle dealership. To make a long story short, we ordered our Cooper MINI in Volcanic Orange. It was a real pleasure to deal with Jordan and Niello MINI of Sacramento.

Recently I was in the market for a much smaller car. After test driving many different makes and models. I chose the new Mini Countryman S with the all4 all wheel drive package. The sales staff was incredibly well versed in their product and were never pushing for a sale. They at all times wanted me to be comfortable and for me to make the most educated and pressure free decision. I highly recommend going to Niello Mini Cooper if you are in the market for a new vehicle.

I am now part of the Niello Mini family and could not be happier!! I had the very best service from a young man named Marshall. He was attentive, knowledgeable, and made the whole experience of buying a car enjoyable. I whole heartily recommend Niello MINI and especially Marshall to everyone I know.

Motoring Advisor Creed Cate is knowledgeable and most helpful. Additionally, his low pressure sales style was very appreciated. I chose to order a rig, instead of buying from existing inventory, and he was with me every step of the way. If youre interested in buying a Mini, I encourage you to seek him out, hes a hard worker, and you will not be disappointed.

Kris was fantastic! Let me say that again.....FANTASTIC! Howard was also wonderful for our 30 minutes of signing.Niello Mini earned a customer for life today! I can’t express how much I was dreading having to go through a new car purchase, but Kris made it all fun, easy, and pleasant! I look forward to bringing my car in for it’s regular maintenance just so I can say hi to her! Niello has a true gem with Kris! Thank you for sharing her!!!!

Creed worked very hard to get me the best deal for my trade in! The manager was awesome too and he went the extra mile to make us happy. I cant wait to buy my next Mini from them. Great overall experience.

This was my first time buying a car and it couldnt have gone better. I felt comfortable and not pressured, and it was overall a great experience. Also excited to take my car back for service!

What a fun and happy place! I love the showroom and all the accessories they have for your car, person, and pets. They have a wonderful team to help you with all your needs.

Just purchased Mini Countryman S All4 from Creed. Great experience! No BS. No pressure. Incredible salesperson to deal with. Knows the different models inside and out. Did two test drives on two different models. I was concerned I was taking up a lot of his time. NO WAY! Creed was patient and actually listened to what I was looking for. Even offered another test drive! In the end, I made the purchase and could not be happier! THEN, he calls me the next day just to check in to make sure if I had any questions to be sure to call him! What the heck!! This is what a dealership should be about and the reason I rated Niello Mini as EXCELLENT. Highly recommend!! Thank you Creed!!

Had a great experience buying a used car at Niello Mini. Salesman Mark found what I was looking for and had financing worked out for me in no time. He was so friendly it felt like I was buying a car from an old friend. The team at Mini had a good time with each other and joked around, but when it came time to negotiate and sign papers, they were courteous professionals. It was a great experience and I have had no buyers remorse.

Did test drive here and the employee was super duper full of humor (ehm, need that commission). But overall, he just gave a detailed description of what youll find in this car (opening that and this). Welcomed us inside, drank some coffee, we were on our way.

My Mini quit working while I was traveling—I was towing it home and stopped at Niello on the way back to Chico and the mechanic heard me out, checked a few things, and advised me that my key battery was dead and just needed to be replaced. Luckily I didn’t need to be anywhere for the next week and I ended up getting my new key for $250...now my car works! I’m glad it wasn’t something more complicated that needed to be resolved! I love Mini. 😃

I recently purchased a vehicle a few weeks ago from Niello MINI. Right from the start, the staff was very accommodating and ensured that we were taken care of promptly. Kristen helped us out with the sale, and did a fantastic job. We were able to negotiate a great price for the vehicle, and Kristen provided us with a clear breakdown of all finance information. I would highly recommend to anyone looking to purchase a MINI or another vehicle in their inventory to consider shopping at Niello MINI. You will not be disappointed.

WOW this place is awesome! No pushy suit wearing salesmen here! This place is so relaxed and no pressure! Chris Padilla in Sales was great with helping me purchase my MINI :) process was fast and smooth. If your thinking MINI choose this store and see Chris Padilla!!

Super clean, great puppy to relax you

Mini has the best service and people. The car is great and very impressive but the people in the dealerships make the difference.

If I could give a lower rating than 1 star I would... After my last experience at this place I would rather pay someone else to tune up my vehicle. While my vehicle was there for a standard tune up I was contacted from one of their employees telling me that they had broken out my back window of my car while washing it with a pressure washer. They ensured me that my back window would be replaced and that I should be able to pick it up the next day after it was fixed. They also notified me that I had a screw in my tire (mind you my tire was holding air) and by the time I picked it up the next day it was completely flat because they had removed the screw. Before I even initially knew about the screw they had sent me a quote through my email for 4 brand new tires... They basically acted like they were doing me a favor by giving me a rental car for the time I didnt have my vehicle and I felt like I was treated very poorly given the situation. I will never go back to this place, ever.Edit!: Was told to bring my car in for my last warranty tune up by the sales manager... I arrive and they wont even work on it since it was slightly over the warranty milage. 👎👎👎 Thanks for wasting my time.

Been going to Neillo Mini since 2008. Always had excellent service. Always treated well enough that Ive gotten my current and previous car through them.

Leo is amazing! I highly recommend Niello and especially Leo. He made car buying a simple process with no stress.