Please do not visit this location. Firstly, I scheduled an appointment today to return our equipment and per the e-mail instructions I was to “check-in” via a link and I would receive a text message or e-mail indicating when a representative was ready for me. After 20 mins of no text message or e-mail, I received a cancellation notice and I decided to enter the store to clarify. They informed me that they “no longer call customers” and that it’s a “new policy.” I informed them that I was simply following the instructions on their e-mail. I was then called by a different “technician” to return my equipment and right off the back she had a terrible attitude and lacked ANY customer service. It was a very unpleasant visit. Please do better for paying customers.

The staff were so amazing and helpful. The manager was so nice and they really cared and explained everything to me about my service.

Very helpful and courteous. Just a short wait and we were assisted. Very organized.

Great service! Not enough workers though. Me personally Comcast never did me wrong

Came in to exchange equipment. Took me 5 minutes max and Zach Dobson was really helpful and friendly. Have had problems with Xfinity before but Zach definitely isn’t part of the issue.

Zechariah was terrific! Long wait time. I would suggest visiting anytime other than Sunday around lunchtime.

Great service! Comcast/xfinity have been really good to me.

Don P. was very helpful, got us out fast when we were in a time crunch. Super nice and not pushy. Give this man a raise!

Zechariah was more than professional with accommodating my requests today.

Made an appointment to get free phone upgrade that I was told online I qualified for. They sent me a confirmation for said appointment only for me to show up and they didnt have the phone they confirmed my appointment for!! Waste of time

I have tried to go to this Xfinity store on two separate occasions and every time it is at least a 30 minute wait outside in the heat while waiting for customer service agents to bring you in the store. Once in the store its usually another 20 to 30 minute wait for the representative to help you. I would recommend definitely going to a different store because theyre customer service people on the 1-800 line are horrible.

Unfortunately i had a bad exp with a spanish speaking female the Truxel Rd location. She was very rude and had no customer service skills. Before i was finished explaining to her my concern, she was calling the next person to come up to the counter. I was very disappointed with the service i received.

Easy place to do business. Love the service we get there!

Excellent customer service! Joshua was patient in answering all of my questions. His recommendations were clear. Great attitude! Overall experience was quick and easy.

There’s bad service then there’s Xfinity.Comcast covering up under a different brand.

Their customer service is questionable but I love the convenience of paying my bill at a kiosk

Just came to drop by old equipment and have to wait for a hour after i returned it. According to the person that first helped me, I had to wait for a representative to remove the equipment from my account. It was supposed to be an easy just return of equipment and ended up taking over an hour. Poor and slow service.

Very well-kept place friendly staff. Service with a smile!

Xfinity was very helpful when my previous phone was on its last leg. Thank you Xfinity crew.

Check the prices everywhere. Before accepting their prices. 100mbps internet only was list at $55 a month. I checked their own website and saw it was $34.99 for the exact same item. So do your homework and look for sales before going in. I would have paid $55 a month for 12 months if I had not checked the prices online first. The staff sometimes dont know about the sales. So dont rely on them to guide you. Xfinity internet services are good. But the sales places are not as good. Check before and dont get ripped off people. Stay sharp. And compare between other sources. They didnt know about there own sales and it will cost you hundreds.

Great cowokers and some customers. And of course good grocery prices

I’m adjusting my rating. I’m absolutely appalled with how my Grandmother and I have been treated and now I’m being forced to keep a phone because they never sent me a FedEx return label! I was told over and over to check my email for label. I’ve been sited a total of 10 hours in the phone for this one item. Months have gone by and now I’m stuck w a 1200.00 phone!!!! Plan on spending a little time waiting at any location. . The mobile app online is absolutely awful. Can’t wait to return to the.blue team... AT&T, America’s true utility company. but theres a tv in the waiting area and if youre lucky..a circus next door - perfect for the one they run. Their automated phone service makes me want to jump into a river. Worst experience ever!!! Tack on another 10 hours there just to get disconnected. Unfreakingbelieveable🤬

First time I went in there this past week the girl that helped me should not be in customer service, she was almost rude.Had to go back yesterday had the best guy that really seems to enjoy his job, super nice and helpful!This is why I can only give 3 out of 5 stars, middle of the road.

This review is for Xfinity as a corporate entity and not this one shop as they have always been very helpful, thank you.My service has been down for a week today IN THE DOWNTOWN AREA of Sacramento and the company has no agents to talk to regarding it. They just shuffle you around an automated system and send you emails.They have made their physical stores phone forward to the automated system.This is breach of contract!They used to give an estimated time for repair, but now its just as soon as possible.This is F***ING RIDICULOUS!

The internet is constantly going down. Its hard doing business with the Comcast system . I did not have this many problems with AT&T.

Not very friendly when asking questions but not a long wait time

I was only exchanging equipment for an upgrade. The service was fast and professional. Xfinity isnt the best deal out there, but, I believe its worth the extra money.

NOT very good customer service!! They dont listen to what people want. They just want to make a new sale, even if you have been with them for over 20 years. If there was another company that was worth while, I would be gone to someone else.

I have always had great service here. Staff are knowledgeable and courteous.

Fastest internet out there.

The employees were great. Felt so sorry for Romeo that he was sitting on hold for his employee help/customer service. We finally left. Well never do business with Comcast again.

Apparently they dont have the ability to give change back they need exact money for the self kiosk machine? Even soda machines can give $ back. This must be evidence for large corporations enacting the digital dollar and trying to get rid of cash all together. The store had no register they couldnt break my $100 bill. Not cool Comcast you have enough $. Your forcing me to pay with credit cards which ads interest to my bill, going debit could be risky since its directly out of my account. By not having a way to pay with cash in exact amounts is ludicrous. Look up Walmart and safeway their self checkouts can give you change.

Needed help since I just moved here, today, and trying to reach Comcadt by phone is impossible. Staff was professional and helpful. They scheduled a tech to come out incredibly quick. Unfortunately do not remember the gentlemans name. Keep up the good work!

Excellent customer service. Friendly attitude. Enjoyed doing business

We have been with Comcast sense the start this was the worst experience my daughter has ever had to deal with the lady she felt went was extremely rude and refused to offer us help in getting a better package deal being that weve been loyal customer for 20+ years the best she offered was $10.00 and a lower package deal them we have. I always believed that loyal customers are what pay for the companies to profit and thrive as Xfinity too big now to offer their loyal customers special discouts😠

1st time customers and was happy with Zachs help, explaining, and answering all our questions. Thank you

Worst customer service I have ever had..

Customer service was hella helpful and the manager of the store also came over to smooth things out for me...5 starts.

Friendly service and followed very strict distancing rules and regulations. Felt very comfortable to be able get everything I needed with out feeling stressed about it

I did not go to the store, physically. I called Xfinity, & my issue was taken care of.

Employees are like robots. It is as if they memorize a script and wont deviat from it. Horrible.

Got good service, but I think I lost my wallet here. 😵😵

An amazing service. High speed, affordable Internet. Great support.I would like to thank Eric Tubman in particular - a technician who turned my new apartment into a geeks dream fortress - all wired and optimized.If your building does not yet have Xfinity Store by Comcast, do yourself a favor and ask the owner/landlord to investigate it as an option.

Very bad customer service long long wait time no staff

Sucks the people that work there dont know what theyre doing? 🤔🙄🙄

Quick access to pay bill inside location at the kiosk.. But internet service at home has been a lot of in and out service lately where I have to power off and reboot. Thats not so good

Very good customer service

Its more convenient for me to pay my bill there and when I need customer service its good.

Staff is amazing very helpful and they know their stuff and work 👏Kudos to management

Only thing they didnt do is tell me we had to have a cable line in the house but it was fast easy and I was out the door in about 10 minutes

Cathy was so kind and understand when she called helps us. Service was quick and she was very understand with our issue. I always appreciate great assistance. Thank you for everything.

They do not even have a phone listed. Please help me !!!

Great service by your rep zacharia

Not a great place to visit or shop. Because too expensive plus long wait, also better to hire more employees in order to avoid frustration of the customers.wont recommend to anyone 👎👎

INITIALLY, I WAS INDIFFERENT ABOUT THEIR CUSTOMER SERVICE, SPECIFICALLY, MARK HELPED ME!THE FIRST VISIT WAS OK, BUT THE 2ND VISIT, & MY REQUESTING THIS REP, MARK, WAS AN UTTER DISAPPOINTMENT!! HE WAS SHORT, RUDE, & VERY U PROFESSIONAL!! IT BLEW MY HAIR BACK, LITERALLY!!THIS REP, MARK, WAS QUITE OBVIOUSLY SOMEWHERE ELSE BY THE WAY HE SPOKE TO ME, IM ASKING FOR HELP & HERE HE IS BEING INCONVENIENCED BY MY ASKING .. I LEFT THERE FRUSTRATED & VERY DISSATISFIED!! FOR THE SERVICES IM PAYING WITH COMCAST, I WOULD HOPE THEY HIRE BETTER, TRAINED, PROFESSIONALS TO WORK THE FRONT END!! WE DONT NEED ATTITUDE AT ALL!!IN MY EXPERIENCE WITH CUSTOMER SERVICE, YOU ARE ALWAYS TO BE FRIENDLY, COURTEOUS, & PROFESSIONAL, MORE IMPORTANTLY, MAKING THE CUSTOMER FEEL SPECIAL & SATISFIED!!!UPDATED REVIEW:HOW FRUSTRATING IS IT TO CALL THE CUSTOMER SERVICE, HAVE THEM HAVE YOU IDENTIFY YOURSELF WHAT NOT, AND THEN COME TO FIND OUT YOU NEED TO BE TRANSFERRED TO ANOTHER DEPARTMENT, OMG. YOU ALREADY PROVIDED THAT CUSTOMER SERVICE REP ON THE PHONE WITH ALL YOUR IDENTIFYING INFORMATION, YOU GET TRANSFERRED TO ANOTHER DEPARTMENT, IN THE MEANTIME, WAIT FOR HELLA LONG, FINALLY GET A REP TO ASSIST YOU, AND THEN THEY ASK YOU THE SAME IDENTIFYING INFORMATION AGAIN!!WTH ARE YOU SERIOUSLY SERIOUS RIGHT NOW? ALL I WANTED WAS INFORMATION ABOUT REPLACING A DAMAGED PHONE, AND THAT COULDNT EVEN BE FULFILLED, BECAUSE THEYRE TALKING ABOUT OTHER THINGS ABOUT YOUR ACCOUNT THEYRE REFERRING TO OTHER WHATNOTS IN YOUR ACCOUNT, SO ANNOYING TO HAVE INEPT CUSTOMER SERVICE REPS... UGH IM SO FRUSTRATED, MY ISSUE WAS NOT RESOLVED!!!

I went to this Xfinity store to drop off my equipment the lady with the ponytail kind of short was very rude to everyone. Reason why I dropped off my equipment and canceled my service with Xfinity is because they slow down my Internet but increase my pricing to the point where it was not worth having them as a provider. Cut the cable everyone drive down those prices

Fast service on the phone. I really like it. Thank you 😊

Great service! Seen quickly! Polite courteous staff. Kind of hard to find though, so beware!

Parked in the parking. Lot. Went some where. Else

Professional staff, also call you on your phone when you are next in line. Great promotions.

Clean place and very helpful staff.

Every staff member here is amazing. So kind, helpful, and goes above and beyond to make sure that we get what we want even if it requires extra work. Management is amazing. Highly recommend them.

Went for a remote exchange, he gave me a handful. Good customer experience.

Everybody goes by Covid 19 polices.

Went in to ask if they have remotes or channel guides for my mom, who cant see fine print on either. They dont offer anything to help seniors. Im pretty disgusted with their lack of concern for people with low eyesight.

This is the second time in a year I tried to get internet from Comcast. Both times the cable box was defective. Both times their technician stood me up. The 800 number is useless and all their staff is incompetent. It is impossible to get tech support or any customer service. The staff is dumber than a sack of rocksATT is bad and Comcast is even worse

Visiting the store made it easier to inquire about services rather than calling. I can appreciate not having to strain to understand what I was being offered. Its not always this easy over the phone. No swimming through menu options either.

We signed up as a new customer for Internet only service. Good customer order entry service with straightforward information. They didnt hide the fact that the $29.95 rate is a 1-year promotional rate that would more than double next year.We set installation quickly, however there was a delay for construction services to bring cable to our newly constructed home from the street.

Wait was short. Informed staff. Comfortable environment.

The staff here is awesome... Got a problem? They are there to fix it... Why only three stars? You would think, customers who all pay well over $100 a month, could get BATHROOM ACCESS!... Seriously? :/

They helped my sister-in-law with her internet needs. Thank you.

I went to another Xfinity store and had a horrible experience. I go to the Xfinity Store by Comcast on Truxel and they were amazing. They figured out how to resolve my issue and even saved my phone number that I lost. Thank you Franchesca and girl with dyed red hair; you made my week. I wish I could give 6 stars!!!!

Helpful staff. Plan on spending sometime to get your business done. But the staff is very helpful and I was happy with the results when I left.

So, check out the deals they have for cell service if you already have another established Xfinity service. YOU WILL CHANGE YOUR CELL PLAN TO XFINITY. No really, Im nearly certain you will, it really feel unbeatable. Besides that, the store is awesome and the telephone customer service is amazing.

Difficult to win here. Tight machines.

Much better experience than it used to be. Theyve adopted a new system that involves getting a ticket and sitting comfortably while waiting your turn. The wait was short considering how many people were in the store. The technician that came out to my house (when I ran into trouble) was knowledgeable enough, and went above and beyond to get me connected.

Long wait. I feel like i am at Tmobile. Checked in and left to die waiting in the lobby. Great a tv is on.. wait no sound and loud 80s music that no one except maybe 5 people like.

Went there to replace my 2nd box because it wasnt working properly. The one who helped me, (forgot his name) was very helpful, patient and even answered all of my concerns. He replaced my box for a new one. Took only 10 mins.

Incredibly fast service. No hoops to jump through they took care of my issue and sent me on my way. Very impressed

The staff was very friendly and very helpful and answered all my questions I had about their merchandise.

I waited outside for 45 minutes not fun still havent got a call from them

The reps at the store are way more helpful than the folks from India. However Comcast lied to me several times while trying to have my internet service installed. I got some great help from the utility trades commission and canceled my service with ease. If you can avoid Comcast please do.

Super helpful and friendly people from the manager to the staff even though we got in about 10 minutes before closing. An accident tied up the freeway and delayed us but they still were pleasant, respectful and went out of their way to make sure we were served.

What I dont like about them is the Price Increase whenever they want, however much they want, just because they can. They recently increased my bill & gave the excuse that it is their Yearly Price increase (Mind you, Ive had the service for 5 months). I do not like the fact that I was not made aware of these increases ahead of time. The 12 month contract is actually bullsh*t. Last time I checked A contract was an agreement for a certain amount that you have to pay for a set period of time. As a business, theyve made up their own rules. I know exactly what you guys are doing. YOU ARE GREEDY!!!

Scheduled new service. I told them it would require two visits because it was new construction. They insisted I did not need two visits, and said they would do it all in one day. When the installer came out, he said he could not do the install because two visits were required to connect a new construction. He said it would be at least 3 weeks before the initial wiring could be done, then I would have to schedule another appointment to complete the install. I requested to speak with a supervisor and was denied. Call taker said she would have a supervisor call me. That never happened. Unacceptable. I cancelled the install and found another provider who did everything the next day. I will not use Comcast again.

Very friendly and helpful staff.

Great set up for handling COVID safety protocols

Good customer service and support

Order a replacement remote and they for got

The experience could have been better. The woman that helped me was nice, but not very knowledgeable. She wanted me to leave to get a copy of my lease when it wasnt necessary. Thankfully someone else stepped in to help!

I used to dread going to this location but they have greatly improved their customer service. I was in and out in less than 10 minutes and the staff was very informative and helpful. Clean and comfortable seating and layout.

Place, the workers are SLOW....

I have been helped here twice for damaged components and both times Shayla has been very helpful and quick with replacing what we needed. Very little to no wait time and a nice staff

Had to fire this company .. Very sad service and charge to much for very poor service ... Went to at and t very satisfied now.. After 10yrs i could not take bad service anymore....

Zach was fantastic at helping me out today. Very professional and informative on pricing and what speed we needed for our internet. Would recommend.

Fast service after you check in and they dont remove your name so it keeps getting called

Their service is the greatest and if you have a question itll be answer on the spot if the person dont have the answer theyll get the answer and youll be a happy camper

Alpsoluty bad. I mean bad. My cable has been turned off tree times in one month. Because they day I have.t paid my bill. Thats so wrong. Now they say Im three months behind. You know thats not true. They dont let U get not even one month late. I would not recommend to any body.

When I left Sacramento. I payed my bill and was told the only equipment I needed to return was the tablet used for the security alarm. This is after coming to the store twice to insure things were taken care of the right way and there would be no problems. The day before I left Sacramento I turned in the tablet and was given a receipt. I asked If this cleared and closed my account and was told yes by the service representative on 3/31/2018. Since that time, I have been harassed by Comcast stating I owe $1000.00 for not returning equipment. Called there customer service number and told no your account doesn’t show you owe anything, we owe you $49.00. Then in May another bill you owe $700.00. I call customer service. Ask for the direct number to the Comcast Natomas Ca. store and they wouldn’t give it to me. Explained to them what I was told 3 times by my last visit to the Natomas store in March. They said mail back the equipment for free at a UPS store. I did. Now I get a bill stating I owe $250.00. Scam! Buyer beware if you are leaving the area. Get it in writing that you have fulfilled all payment and return obligations.

In and out in 15 min.. Donovan was, clear and precise with a new account...thanks