The communication was excellent pertaining to each step of the process after the collision. Extremely friendly staff who were literally a pleasure to deal with. Upon picking up my vehicle I was beyond impressed. They went above and beyond my expectations. The body work was very well done. I would recommend the team @ Salem Auto Body anytime, as a matter of fact I already have referred someone there. Very impressed. Thank you all for everything

I just cant say enough about the quality of work they performed and the superb customer service I received. Went to a local place and Salem Auto Body was cheaper so I was a little skeptical. They kept to the schedule as promised, delivered on the day they said they would and my car looks amazing. They went above and beyond to not only repair/replace the door that was hit, but made my 100,000 mile car look new again. A very well run place with reasonable rates, excellent customer service and they did amazingly perfect work. Go see Jason and get your car fixed today and thank you very much for breathing new life into my aging car.

Great job and great quality work ! Brought my silver Cadillac there to have my bumper painted they went above and beyond the bumper came out immaculate they even got the fog off of my front lights and changed a light bulb for me. Cleaned the inside and outside I feel like I’m driving a brand new car . Awesome work ! And awesome people that work there and run the shop. I couldn’t be happier

My husband got into an accident with this new truck and we had a great experience at Salem Auto Body! The staff is communicative and very pleasant to work with. They truly make the process easy. My husband bragged that his truck came back looking better then when he first bought it!

Cant say enough good things about this shop! A self-inflicted scrape on my front bumper, and I thought Id need to leave the car for repair. Not only did they buff out the scrape and lightly touch up the scratch in the paint while I waited (!), the owner insisted I couldnt pay her. I did slip the artist who made he repair some cash, and I was out of there in less than a half hour. Salem Auto Body is a real gem of a local, family-owned business!

I absolutely LOVED getting my car fixed here!! I cannot express how much they did for me!! They were amazing!!! Corrin was fantastic and always on point. She kept me well informed on what was happening with my car. They got everything taken care of and worked with my insurance company so I didn’t have to. The car came back spectacular. I would HIGHLY HIGHLY HIGHLY recommended this place to anyone people!! Please check them out if you are in need of anything with your car!!!

They did body work on my vehicle from an accident and the job they did, I was very pleased! They also fixed my fog light that was not related to the accident and I was very happy! They are the best around here. I would recommend this place in a heart beat.

Fantastic service and great with coordinating information to insurance companies. Ive used salem auto body since 2018 for my past THREE accidents (none of which were my fault) the most notable experience was my first accident where my car was basically totaled, the entire rear driver side of the car was ripped off. I didnt have renters insurance at the time and it was a sorta hit and run incident, so I couldnt get coverage from the other persons insurance.. They were extremely understanding of my circumstances and allowed me to have a rental for free while they repaired the vehicle. I thought I was going to have to pay hundreds out of pocket for a rental but they really helped me out in a time where I needed it. Upon receiving my car it came back better than it looked when I first leased it! The following two accidents were much smaller but things were handled with the same care and attention I received the first time. For as long as I am living in salem / north shore I will be using salem auto body as my go-to mechanic and you should too!

They can always fit me in, Love my nails

Paid out of pocket and the owner did everything he could to make sure I paid the least possible. The dude saved me 40% from my initial quote. Really good work on my bumper and hood. My 10 year old car looks brand new. They also give your car a full detail when theyre done too. Thats crazy, you guys are awesome. Will definitely come back in the future for more work. 👍

I completely appreciate Corrin and her team at Salem Auto Body for helping my college-aged daughter with her recently purchased used Honda Accord this morning. We just drove the car over 100 miles to Salem yesterday from CT and noticed the car was making some noise at high speeds. So, this morning from home, I started researching places close to my daughters apartment that may be able to look at the car. After seeing so many great reviews, I called Salem Auto Body, but didnt realize they were not yet open. Before I could leave a voicemail, Corrin returned my call. I explained the car situation and she said although they may not be able to do the repair, my daughter could come in and have her mechanic look at it (whos awesome) free of charge, and this was after I asked what the diagnostic fee would be. I was so impressed and touched by Corrins generosity and kindness and, not to mention, her offer to have my daughter come in on a busy 4th of July holiday weekend! My daughter said everyone was so friendly and helpful and the mechanic instantly knew what the issue was with the car (exhaust flex pipe leak). They kindly referred her to a local exhaust expert (Andys Exhaust), who she will see first thing Tuesday morning. I am so thankful and grateful Corrin and her team were able to help my daughter out and would not hesitate to recommend them based on their excellent customer service, care and friendliness. Thank you so much, again and again!

Brought my car in for an estimate on a repair for my bumper and side door on a Wednesday. They were able to take it the next day and had my car back Saturday. Work looks beautiful. Very friendly staff! Highly recommend!

Best body shop in the northshore i got my car painted there prices are excellent they detail your car as well and Jeff Lupo goes out of his way with his Customer service he will help you with anything he can and the secretary denise was awesome great staff I love this place

I just picked up my suv from Salem auto body it looks brand new. Not only did they give me a quality repair, they detailed it inside and out it looks brand new. I couldn’t be more happy with the repair and the way they took such care of my car. Top notch auto body shop. I am referring all my friends and family to Salem auto body. The Concierge rental It’s so convenient and the employees of Salem auto body are super friendly, kind and helpful. They deserve a 10 star rating!!! I have only good/positive things to say about this Autobody shop as they are a Class act!!

Hands down one of the best places Ive ever been. Corrin is exceptional. She is beyond professional and her attention to detail is well beyond others.

This is the Best Body Shop! My car looks brand new they always are very professional and friendly I would highly recommend !

Salem Auto Body was the best decision I made when choosing a place to get my repairs done. I am very impressed with not only the quality of their work, but also their commitment to their craft. It’s clear that Jeff and his team truly care about their customers and wants everyone to leave feeling well taken care of! Jeff and Denise gave me constant updates and they did a great job dealing with my insurance company (that other body shops told me would be an issue for them). My car looks brand new! I would highly recommend to anyone that needs their car to be fixed to come here!

The couple who run the place were chill and the dude Jason was super legit. Gave me a decent price out of pocket, and they got the job done quick. Came by for a quote on a Wednesday, dropped it off the next day and got my car back on Saturday morning. I think they cleaned the inside of my car too, and also left a bottle of touch up paint. Will come back again if need be, and hopefully get taken care of once more!

MOST UNDERSTANDING shop I have ever dealt with!!! Great customer service. Highly recommend!!!

Ive been going to Salem Auto for years. Great service, great job,. And Ill be be going again this week. Customer service is always something that is so important to me, and they are great !!!

I came here maybe two years ago after a small accident. Right bumper and wheel were hit. Repairs looks good and no issues. A few weeks ago I notice my bumper is misaligned and popping out, chipping the paint and making a big gap. I look inside and instead of replacing the part with broken plastic clips, they used sheet metal screw to go through the bumper into plastic. Now I need to replace the bumper and plastic part they damaged with a screw. Charged the hitter’s insurance a few thousand dollars and tried to hide a poor repair job on my car.

We had a great experience with Salem Auto body. They were quick with responses and did a great job fixing the entire right side of our car that was hit. They gave us a rental car from on site and dealt with all of the financials without involving us (it was all covered by the other drivers insurance, and thankfully we didn’t lift a finger get it sorted). I would definitely go back!

Cant rave about this place more. They did work on both my car and my husbands and they did astounding work. They went above and beyond by fixing a few things we hadnt even discussed which was amazing. Their customer service is second to none and the prices are more than reasonable. Not to mention their work is flawless and they even detail your car! Whats not to love, they gained loyal customers with us.

By far the best auto body shop I’ve ever gone to. I would recommend to anyone. They couldn’t have possibly made my experience any easier & went above and beyond for me. They helped me take care of my insurance claim, had a rental waiting for me, took care or returning the rental, and best of all- my car looks better than ever! I can’t thank them enough for doing such a superb job and treating me so well!

Salem Auto Body is AMAZING!! They have worked their magic on all of my vehicles over and over again! I can’t recommend them enough ... welcoming, professional, timely, understanding and knowledgeable. They are always my first choice, and they continue to extend my expectations each and every time!

What a great place! I needed someone to install a used fender on my 2005 Audi A6 after I crashed it. I called and the next morning we scheduled a time for it to be put in. Jeff and all the staff where super friendly and easy going not pushy at all. I waited at the shop while the work was being done, they had comfortable seating and coffee. After the work was done Jeff noticed a the chip on the door and gave me some touch up paint to make look better. I will be back to get the door dent fixed up once I get more money. Really great family operated place that will take care of you.I did notice that the fender is not perfectly lined up but that might just be because of the age of the car and it being a used fender. Ill ask Jeff about it, not to woried because they are very honest. If you need some auto body work this is the place to be! Will be recommending it for sure.

Jay sprays glass! Highly recommended

Salem Auto Body Co was the best decision I made when choosing a place to get my car fixed. Everyone there was super friendly, and offered me an incredibly generous price for fixing my car. Not only did they give me a great price for fixing my car, but they got the job done quickly. My car looked brand new! I would highly recommend to anyone that needs their car to be fixed to come here! And if that wasnt great enough, they even vacuumed and washed the inside of my car!

Bad news: Both of our cars got hit this year. Good news: Salem Auto Body. They did awesome work on both cars, and they were very easy to deal with. Two different insurance companies and both times they got adjustments approved when the original appraisals were too low. Gave us rental cars and our vehicles came back looking fantastic.

There reviewed are great and there work looks 100% great thats why my car is getting work on there right now cause they are Awesome

Jeff and his team did a great job. Went above and beyond what I was expecting, fixed a few things that I hadn’t expected to have fixed, plus car was immaculate on the inside when I got it back, another nice surprise. Seamless for me with the insurance company- they dealt with everything. Highly recommend!

Jeff and his crew are great! Had some girl hit my car and her insurance was awful to deal with. Jeff and his team made the rest of the process so smooth I really appreciated everything. My car looks brand new again and I am so pleased with the work!!! Recommend them to everyone!

They did a great job replacing my front bumper. As I was driving away, they noticed my tail lights were burned out and replaced them without charge. They also greased the side sliding door and tailgate without charge. I appreciate such good customer service.

All I can say is....AMAZING and GRATEFUL! They are fast, friendly and family owned and operated, which to me, is very important because they treat you like family, with so much on my plate already and then adding the stress of an accident...it was just too overwhelming!I was so thankful that they helped me navigate through the whole claims process from the towing from one yard to the other, to the adjusters appointments, and then to dealing with the insurance and car rental companies! Honestly, I was so happy that all I had to do was pick up my car....which was washed and completely detailed, PLUS they gave me a little gift box with goodies and a handwritten thank you note...Such a great touch!Keep up the great work!! ❤️

I cant say enough about this body shop. They did an awesome job on my car and Jeff was willing to work with my time frame. They are wonderful to deal with and would recommend them highly.

Jeff and his team are truly the best auto body shop experts in this area.... actually in the world! Thats a big statement to make but honestly thats how I felt about my experience.Jeffs prices are the best around. I am promoting his bumper special just to get my personal friends in there.I was truly struck when I went to pickup my car this morning. It was absolutely beautiful! He did such a great job. It actually looked better then when I bought it. 2015 Buick lacrosse.I highly recommend Salem auto body to anyone regardless of what needs to be done with your vehicle.Thank you very much Jeff!! Youre the best!!!

These guys are great from Jeff to Denise in the office. This is the second car I’ve had fixed and both times great work and great customer service. Best place in the area!

Best auto body shop in the New England

The job they did is fantastic or extraordinary. I am so amazed as to how you can barely tell anything happened. My car looks brand new! Very quick & cheap. Thank you Salem Auto Body for the spectacular job done.

They did an amazing job with our 2016 Jeep that had dents in few areas. All at a very competitive fee. We will be spreading the good word🤘

What can I say....awesome work and even better customer service. They took care of everything from the rental car to the additional damage assessment. They even gave me a present when I picked up my car. I would highly recommend Salem Auto Body Shop to everyone I know!!! Thanks again for taking care of me and my car!

I needed a body shop after some a***ole swiped the rear right of my car while parked (and, of course, didnt leave a note). Salem Auto Body was close to home, and came highly recommended. And it didnt disappoint: First of all, Scott kept the bureaucracy to a minimum. Granted, that was easy, since there was no insurance coverage involved. Scott also found ways to save on repairs to make them as affordable as possible, since I certainly wasnt aiming for showroom condition. I certainly hope I wont need a body shop again anytime soon, but if it should happen, I wouldnt hesitate to go back to Salem Auto Body.

This is the second car I had fixed, both needed at least 1/3 painted they matched the paint perfectly. And the body work was amazing. Really a fantastic job

I went to Salem auto body to have some work done on my car & they did excellent work. Made My car look like new & they washed & detailed it for me also. Thank you so much Salem auto body.

Salem Auto Body is the best! Brought my car here after a minor accident that left some significant scuffs and scratches. Got a quote from here that was less than half of what everyone else was telling me it would cost - and the work looks beautiful! Definitely recommending them to anyone who needs auto body work from dependable and trustworthy group of mechanics.

Great results and fair price. Got my truck back quickly and they worked with me on price.

Love what you do and do what you love...this sentiment rings true for Salem Auto Body. My car looked better than when I purchased it from the car dealership. Fair, reasonably priced and the brothers have a good sense of humor when the stakes seem high. Id take my car back to them in a heartbeat. Well done.

Friendly staff. Reasonable prices. Good work. Speedy service.

Salem Auto body is awesome! My car got hit by another driver and my insurance told me to find a Body Shop. I remembered using them before when I lived in Peabody, but now I live an hour way and thought about going to another place, but still decided to go back to Salem Auto Body because their professionalism, car rentals onsite and more important, my car looks like it never had the accident!

Salem Auto Body does great work! My truck probably had the rustiest doors theyve ever seen. They were able to make them look brand new with replacement skins. Very impressed. I highly recommend checking these guys out if youre in need of body work!

Jeff is the man! My car looks better now than before the accident and he did it for half what the other guy quoted me. I can’t recommend these guys enough. Exceptional work for an honest price. You don’t see that very much anymore.

I recently had to do some body work on each of the two cars that I currently own. I chose Salem Auto Body based on the preponderance of good reviews and was not disappointed. Excellent quality, highly competitive prices and professional, courteous staff. Going forward, will use them exclusively if the need arises.

Recently had a great experience at Salem Auto Body! Not only did they fix the damage from my accident, but they also took care of all the small scratches and dents from nearly 10 years of ownership and cleaned it from top to bottom. My Mini now looks brand new!Customer service was great too. The work took a little longer than expected, but everyone was super-nice and understanding. The finishing touch was a cute little care package. Love it!

The repair looks great. The service was expeditious. The folks were down-home and very pleasant. All in all, it was a good, old-fashioned, first rate, service experience. Unusual to find anymore.

I was recently in a minor car accident and Salem autobody took care of my car right away. The staff was amazing and very professional. They set me up with a rental right then and there and made the process so easy for me. My car was fixed in a timely manner and looked beautiful after a detail. I highly recommend Salem auto body

Brought my Nissan Rogue in for an estimate yesterday. By the end of today the car was transformed from unpresentable and on the verge of embarrassing( passenger side collision) to looking like it just came off the showroom floor. Jeff and his team are the best of the best in their field. I could not recommend them any higher.

The work done by Salem Auto Body was outstanding. I dropped the car off on Monday, they said it would be ready on Wednesday and I got a call to pick it up on Wednesday afternoon. It looked like it came out of the showroom. I would not hesitate to recommend this shop to anyone I know.

I am so pleased with the outcome. Thought my little Suzuki had to be junked. Then I called Jeff at Salem Auto Body based on the reviews I saw on Google. This place is worth every star! Took only one week and the price was very fair. Could not ask for more. :-)

Couldn’t be happier with my experience. Jeff would have taken my car the day I called if I wanted! Service was fast, friendly and of high quality. Thank you Salem Auto Body for making the recovery of my car accident super easy.

I just had the guys at Salem Auto body paint one of my customer motorcycles. Motorcycle parts are intricate and take much more attention to detail, due to their size, surface, and the fact that they are visible at many different angles. Jason produced a flawless paint job, he knew exactly what was needed from the prep work to the finished product. I have finally found a reliable body shop to serve my motorcycle clients needs. Thanks again from Boyd Cycles.

My first time & I was beyond thrilled. My car looks brand new. Service was phenomenal. I will only go here from here on out. The friendliest customer service around. You must check them out!

Great service! New bumper. It took 5 minutes for an estimate and before I knew it, there was someone already matching the paint color of my car. The part was ordered that day. Next day I dropped it off and within 4 hours it was done. They even cleaned the inside of my car. Best prices in town. I will be back! Thanks again

My car was all smashed up when I brought it to Salem Auto Body. Jeff and Scott took care of my car so that it looks better than it did when I bought it. They went way above and beyond expectations. They were also both very courteous and pleasant to work with. I would recommend this place to any one!

Great job fixing my truck. Salem Auto Body has been a great business for many years. I recommend to all my friends to bring their vehicles to Jef and his crew

Salem Autobody did an excellent job with my car. It looks like new. They also treated me like a queen and were very kind and punctual.Thank you very much!

I would give these guys 500 stars if I could. Fast work and amazing price. Brought my 03 Town Car in to have the bumper fascia replaced and some rust removed. Car was repaired immaculately in 2 days and it clearly received a very thorough cleaning, inside and out. Price was the absolute fairest in the business, I have gone to Maaco and another shop previously for work but will never again look elsewhere. No games, no hidden prices, none of the BS you get from most places. These people are the embodiment of great Americans and how business should be done, and I would recommend them 1000x over!!!

They worked on both of my cars, were fast, fair, and extremely courteous. They are our go-to body shop from now on. Thanks, Salem Auto!

I am the coach of a brand new rowing team on the north shore and Salem Auto Body did a wonderful job painting our oars!! I came in looking for advice and expecting to do the job myself, but Scott Lupo went out of his way to help our start-up crew and paint the oars at no cost. They do excellent work and are passionate about helping out in the community. I will definitely be back next time I need any work done!

Dealing with vehicle repairs after an accident can be confusing and stressful. Scott and his team made the entire experience simple and clear.I felt informed and confident leaving my vehicle in their hands. During the claim and repair process, they kept me in the loop and took care of everything.When it was time to pick up, my vehicle looked good as new. No hassles - great service - will be sending everyone I know over to Salem Auto Body.

These guys were awesome. Two people in 3 months hit my front bumper. Needed to be replaced twice. They were quick and extremely helpful. Couldn’t have asked for a better experience.

Great body shop 1st class work handled my insurance company gave me a rental while it was repaired THE BEST 👍

Great shop! They do excellent work, and they do it fast! The staff is very friendly and helpful. Best shop around, hands down.

Amazing service. These folks rock. My car is beautiful!! These guys go the extra mile!

Salem Auto Body has become my favorite shop on the North Shore. They always perform my repairs quickly and return my car looking better than ever for a fair price! They provide an unparalleled level of service.

SCOTT and JEFF LUPO are true professionals and do an excellent job on all body repairs. Tap into their expertise on bumper cover repairs and ask them about the specialty of the shop - alloy wheel refinishing-you will be extremely pleased with the results

One of their mechanics gave me a quote that was lower than what the job normally cost yet they still honored it. They did a very good job and fixed one of my cars busted lights for free.

Salem Auto body did an outstanding job on my truck following a Christmas collision. High quality work in a timely manner. I would recommend them to anyone.

Very professional, went above and beyond the work I asked to have done. Car was done on time, washed and vacuumed. Great job!

Friendly, competent and completed the job to my satisfaction. Easy to work with and they have rental cars on site. Will use them again in the future.

This place is amazing Jeff Lupo is extremely friendly and very very fair...He really helped us out when we were in a bind...I recommend this Auto Body Shop... Thanks Jeff.

They do a great job. But almost more importantly they really care about their customers. As someone with apparently a cursed car I’ve used them a few times already and won’t be going anywhere else. They will hook you up.

They have helped me 4 times with 3 different vehicles, two different infinities and a Range Rover. They have provided me excellent service, and it was great to have rental cars on location. Thier work has always been above par and the prices have always been extremely reasonable. I also appreciate them cleaning the inside of my car when it is in for an external fix! Will continue to utilize thier services as needed .

Excellent Service . Got my vehicle there the same day, and my insurance company was there the same. Scott made the call my vehicle was in Danvers and it was there in Salem within hours. And my insurance appraiser was there the same day thanks to Scott. Great service thank you.

Hands down best experience I have with putting my car in a shop. I would highly recommend going here and nowhere else!

I have been bringing my car here for the last few years and have always been satisfied with the quality of the work. I would definately not recommend any other body shop. They have always given me the lowest quotes....and I get a free detail everytime. My car looks spectacular like its new again. So excited!!! TY SALEM AUTO BODY in Salem, MA ...AGAIN!!!!

Great work!! Car came out looking better than when I bought it. Lol..Thanks Guys!!!

They were so easy and nice! My car looks like new and I’m so happy to have it back!

Great place to get your vehicle looking like new!

Had to get a new front bumper, headlights and my hood fixed after someone hit my car and ran off. Salem Auto Body gave me the best price of all the places I went to, and Ramone made my car look brand new! Highly recommend this place!

Scott & his team were great!! They worked with my schedule and my insurance agency flawlessly. My car was sparklin clean when I picked it up, and youd never know it had been in an accident :)

I highly regret bringing my car here for an insurance case. This all started in the winer when I brought my car that got side swiped by a tractor trailer to them with the insurance appraisal.They took a month to fix it initially. I got it back and the exterior looked great but my car still was not driving well and was loud. My dad looked under the hood for me to discover my axel and suspension were still completely in half!!! They tried to say it was not listed on the appraisal but it did on my copy and was the reason they deemed my car unsafe to drive which I had also verbally told them when I brought it in. The took it back to fix it and supplied me with a new rental since I had already given my other one back to Enterprise since they had said my car was fixed. My car has not been the same since I got it back and electrical things keep going one after another. Today I finally had to bring it to another shop because my hazards and blinkers went and according to where I brought it they told me the previous shop (here) completely screwed up my wiring when fixing the front end!! Also the icing on the cake was someone stole my bluetooth connector out of my car when it was in for the repair and now is going to cost me so much money! Overall just DO NOT GO HERE!

Its not everyday that you find a business that does great work and treats their customers like family. The staff here do just that. I think the shop is a family business thats been passed down through the generations, and you can totally feel that energy as soon as you walk into their office.I got work done to my car before trading it in, and the trade estimate went up $2K after Salem Auto Body worked on it. They even detailed the inside! I was sold after that and convinced my sister to drive up from Dorchester to get her car done there as wellIf youre look for an auto body shop that 1) does what they say theyll do, 2) charges you what they say theyll charge you and 3) takes pride in treating customers well - this is your spot.

Excellent work and customer service. Work was completed quickly and professionally. Great attitudes from everyone that works there.

They said it would take 2 weeks but did it in one. Car was clean inside and out. They even gave me choice of rentals. Scott and jeff are awesome!

Amazing service with a great price and the job was finished in a timely manner! I highly recommend this auto body shop.

Pleasent

They did an awesome job on the body work of my ford focus. The car came back looking brand new. I will be going to them for all auto body work from now on.

The guy that Salem auto body are great people picked up my car my car looks like a brand new car I appreciate everything they done thank you guys very much

Salem Autobody was amazing to work with, thank you! They replaced a damaged rear bumper on my 2018 4Runner AND aligned my front bumper - the front bumper had been replaced by a different Autobody group earlier in the year and looked horrible. 4Runner looks like new, they handed it back fully detailed and ready to go. Hopefully nobody else will hit me, but they probably will - and this is the only place I’ll trust for Autobody work in the future.

Great experience