Purchased an Acura RDX. I was very specific on what I was looking for and worked with Abel to purchase the vehicle. Abel was fantastic at answering my MANY text messages and getting me the vehicle shipped the very next day. Call Abel if you want wonderful service!

We had a great buying experience purchasing our Acura. Abel was extremely responsive and professional throughout the process and he will be my first cal the next time I purchase a vehicle. The entire team there was friendly and the process was smooth. Chris in Finance was great as well. Thanks to the whole team for a great experience.

This is the second time I do my car service with Acura, Salem . Even though I bought my car at a different dealership, I love the service and honesty I get with the service advisor Kevin Tillett. He always greets me at the door and explains what they are going to do with my car and also at the end he makes sure that I understand what they did to my car . Brian was also very friendly and attentive. I’ll definitely be coming back. Thanks !!!

Best customer service we have received in years!! We bought a 2021 Acura RDX from Cynthia, she is amazing! We live about 4 hours away and she made our whole experience so quick and easy! Mike, the Manager, was also very helpful, they had our car all ready for us and paperwork printed by the time we got there. The car was all tidy and clean, we signed the paperwork and were out within less than an hour! Amazing amazing customer service! Will definitely recommend to all my friends

I had an excellent experience at Salem Acura! Abel was super helpful in answering questions, was responsive to my texts and calls and I think he is the lowest pressure sales person Ive ever worked with (which is REALLY appreciated!). I highly recommend the team at Salem Acura - Robby and Chris, the Finance Manager, were also wonderful to work with!

Abel at Acura of Salem helped me get my dream car. It was a friendly light hearted situation. I was so excited about my car that Abel had to take care of me by reminding me to empty my car! Everyone was friendly and helpful! A very pleasant and easy experience. I love my new Acura RDX!

In 2007 we purchased a TL from Acura of Salem great dealership great experience. A couple of days ago we settled on a 2021 TLX. We were fortunate to meet Abel Cardona. He spent several hours showing us the Acura’s and Benz. Answered all questions and helped us make our decision. We would recommend both Abel and the dealership to everyone. By the way. Love our new ride.

I have been looking into buying a car for almost a year, and finally was able to get the car I wanted this last month! Cyndy was absolutely wonderful, honest, and worked with me to get me the best deal. Chris executed the paperwork and did a great job explaining everything in detail! I really appreciate them both for making this a smooth and easy process! Loving my TLX. Thanks guys! 😊

Exceptional service, very clean and professional, staff is very friendly and helpful

We visited the Sprinter side, everyone is very nice! Great service!

I had to have some work done on my Acura. Kevin the service manager was very nice to work with, he explained everything and wanted to make sure I didnt have any questions. I feel safe driving my SUV, knowing it was serviced by Acura of Salem. Great people, great prices! Thank you!! :)

By far the best experience Ive had buying a car. Great staff as well. Sierra is the best salesperson Ive ever had the pleasure of dealing with. She was very helpful and offered some great suggestions that ultimately landed me the car Ive been waiting for. Thanks again!!

Top notch service department. Valley Motor Co/ Mercedes service dept

Great place to get service. Have always gone 110%

I have purchased many cars from this company. Truly a great experience.

Needed some major service performed on my old Acura and Im sure glad I decided to go with Acura of Salem. Kevin helped me with every step from quote, to loaner vehicle, to keeping me updated. The service techs are knowledgeable and the word shortcut is definitely not in their vocabulary. Really happy all around with the experience, thank you.

Excellent experience buying my new Acura. All of the salesmen were exceptionally nice and very knowledgeable. Bernado took a good deal of time explaining all of my cars technical features.

I have used Acura of Salem several times for the service of my vehicle. I am very impressed with all of the staff I have interacted with on each occasion.Service is prompt and easy, and the printout they provide showing future service recommendations is clear and to the point.While I was getting service this afternoon I thought Id walk around the lot. Ingrid took the time to show me and allow me to drive the new TLX. She did this fully aware that I am not ready to purchase a new vehicle. With that being said Acura of Salem will be on the top of my list when I am ready to move forward with a new vehicle. Theyre the type of people that seem to care about building a strong relationship with the customer. Thats crucial and makes all the difference.I absolutely recommend Acura of Salem to everyone!

The sales staff is friendly and professional. I have enjoyed working with them

Wanted to make sure I thanked the young lady from instant service and Kyle Jones the service writer for the great experience. Best I have ever had in all my years of servicing cars (Im 72 and was a sales manager for a few auto dealerships in my younger days). Exceeded expectations in every way. Parts was also right on the money on getting my weatherstripping in on time for my service appointment. The 7 people I talked to while waiting also had the same opinion of this dealership.

Did most of my negotiations over email and text message with Ingrid. Unfortunately we couldn’t agree on a price so I “walked away”. About an hour later Mike the sales manager requested me to call him, so I did and we hashed things out. In the end we came to an agreement and I got my RDX! In person meeting with Ingrid and Mike went smoothly. Ingrid took the time to come in during her day off, which I really appreciated. All and all things worked out great.

Easy and satisfying car buying experience.Ingrid did a great job of understanding our desires and getting us into the car we wanted at an agreeable price. She was easy to work with and dealt with our time constraints in a professional and non-high pressure way. We would not hesitate to return to Acura of Salem in the future and would want to work with Ingrid.

Great car shopping experience! I just started looking for a new car ( not sure what kind I want yet) and I had a lot of questions. Ingrid was able to answer my questions, show me a nice selection of vehicles and we even took one out. I was impressed with the openness when discussing vehicle history. I am still looking but this place is the top of my list!

I can not say enough about this dealership. We have bought 3 vehicles from them. The last 2 with Lisa as our sales rep. She is extremely knowledgeable about the vehicles she sells. She even helped me program the car to my phone. We will definitely recommend this dealership and Lisa to everyone we know

Great experience. Salesman, George Kirschner was great to work with. Also finance person, Bill, did great job. They had the vehicle we were interested in, pricing was good, and overall great to work with. Would recommend giving them a chance to earn your business.

Gave a great no hassle deal on a used Lexus. Good people, no games.

We were interested in one specific used car on the lot for our daughter. Salesman Bob H. was very easy to talk to and work with. He even let us take it home overnight so our daughter, who was working, could drive it. Settling on the price was an easy process. As with any dealer, be sure to know exactly what you want for extended warranty and other extras when you meet with the finance person to sign the papers so youre not talked into something you dont need. Thank you, Bob!

We recently purchased our new 2020 Acura RDX Advance from Abel over the internet from Acura of Salem. Our total experience couldnt have been better. After besting all offers of all Acura dealerships ON THE WEST COAST, we soon realized that beyond the best price, Acura of Salem is completely in a class all its own. Abel Cardona and Acura of Salem GM Mike Harder, were with touch often and answered any and all questions we had. Their straight forward honesty and trust was exceptional. I purchased the vehicle for my wife on Monday and made arrangements to pick it up on Saturday. The car was fully prepped and we were in and out of the dealership in about an hour. Everything was arranged and completed! Abel set up the car to our preferences and when we left, felt as if we had been taken care of like family. Kudos Abel and Acura of Salem! Well be back!Sincerely, Rick and Joanne Atkisson

I ordered a shift solenoid first thing Monday morning 3/18/2019 and I was told that it would be available for pick-up in 4-5 days. Today is day 5, so I called to see if it was in. I spoke to the parts manager Bret. Not only was Bret incredibly rude when I asked if the part was in, but worst of all the part is not in and Brets now telling me that it will be another 3-4 days. If when I had originally called about the part, Bret had told me that it was going to be 8-9 days, I wouldnt have ordered the part from them. This is what I get for trying to keep the business local and help out a local company. Fair warning, do not buy parts from Acura of Salem. Save yourself the hassle, time, and some money and order parts from one of the many Acura/Honda dealerships online. Not only will it save you the hassle of dealing with a bonehead like Bret, youll save some money as well. Truth be told Im embarrassed to admit I even gave Acura of Salem a second chance with this part order. This was not the first time they tried to screw me. The first incident was when I took the car in when it started having transmission issues a few years ago. I was told at the time that the transmission needed to be replaced (at a cost of about 3K), which seemed odd to me based on the symptoms, so I took the car to another transmission shop for a second opinion. Turns out it was just the linear solenoid that was going out, not the entire transmission. I had it replaced for less than a couple hundred bucks, and the car ran great for years, until shift solenoid B started to fail a few weeks ago. Ive learned my lesson. This will be the last time I do business with Acura of Salem!

Lisa and Mike were absolutely amazing! Truly the best car buying experience I have ever had! They made sure we were well taken care of and Lisa even came in on her day off to accommodate our schedule.

Frustrating to deal with!!! Never experienced a more complicated buying experience!! You would think a cash purchase would be straight forward, evidently not. Bought my truck from them a month ago and still dealing will paperwork problems!!At least most of the staff is helpful.

We had a very good experience at Acura of Salem. We definitely recommend George Kirschner. He worked with us to find just the car .we wanted. We felt he was working for us to find the right car. We cant thank him enough for his efforts in our behalf.

Thanks Chris! Easy process and loved my Acura TLX!

My experience at Acura of Salem was awesome! I never felt hassled, rushed, or bothered to make my purchase. My salesman Bernardo was fantastic. He completely went over all of the features of my new TLX with me and made sure I didnt have any additional questions. The finance manager Tom was great as well. Usually finance managers kind of like to have you sign and rush you along. Tom was very down to earth and made my car buying experience pleasant. Bernardo and others from Acura have checked in with me to make sure I dont have any questions regarding my purchase. Best car buying experience Ive had by far!

Great, professional, and friendly service with wonderful people! I was treated like a friend and I look forward to doing future business with the great men and women at Acura of Salem.

Great place to buy a car! Not a good place to get service done. I have tried them twice and “accelerated service” is 90-120 minutes not 30 as the website states.

This has nothing to do with the dealership, its all about a guy named mike that works thereI had to pick up a car from there and it had few scratches on and he wanted me to take them off my inspection report cuz he wiped them with a rugHe is the most ridiculous man, plain stupid and most likely his brain is flatter then bloody salt lake also note for management ( send him to a doc to get his eyes checked cuz apparently he is blind too

What a great dealership to work with! The kind of buying experience that you would hope for without the caveats! Be sure to ask for Lisa!

Showed up for scheduled oil change and complimentary car wash. Been here over an hour and a half and just now getting the wash. Lots of employees laughing and having a great time, seems like a fun atmosphere, but obviously serious mismanagement issues.

We bought a Honda here over a decade ago, and ended up buying our 3rd vehicle today from them also! Friendly, without being pushy! Welcome George to the West Coast, and thank you for a great experience! 😊Lance & Julie Petersen

I worked with Ingrid on getting 2020 Acura RDX Tech and it was as smooth as it can be. We visited other Acura in portland area and they tried to push us to get their preferred car (NOT ours!). I really liked the way Ingrid was upfront about what she could offer and what she could not. I felt she was listening and trying really to sell a car to a customer - whereas at the other dealership it felt like that they were trying to con us into getting the worst deal assuming that we are math-dumb people. Ingrid provided us with all the info we requested and waited patiently when we needed more time to decide on this major purchase. We did everything via email/phone and only went to pick up the car after everything was finalized.I would highly recommend working with Ingrid and I have best wishes for her and Acura of Salem.

Great experience buying a car! Cyndy was great, we would definitely buy from her again - thanks so much

We havent bought a new car in several years. We appreciated the no pressure buying experience and the knowledge and exceptional service of our sales rep Lisa and her team! Thanks for making my birthday special today!

What a great stop for a cup of coffee while I got my oil and air filters changed. Very glad for the express service I got this afternoon. Thanks again Acura service team.

Loved the service we received from Mike, Ingrid and Octavio! Transaction was quick, straightforward and honest! This is our 3rd vehicle from Salem Acura!

Bought an Acura TLX in 2015 and had a great buying experience, Paul was a great person to work with. Throughout the last couple years of oil changes and a couple small warranty issues they have always been a great company to do business with. I look forward to buying another Acura or Mercedes in the future

Awesome car buying experience at the years end. We purchased an Acura MDX w/ Tech Pkg. George Krischner is charm to deal with, very patient in answering our questions, showing the features and test drives. The dealership has good choice of vehicles and configurations. The entire team is pleasant to deal with - No pressured sales tactics.

My wife and I test drove a 2017 RAV4 that we didnt end up buying. However, the sales associate Bernardo (I think was his name) was very professional and polite. I would return to this dealership to purchase a vehicle if I found one I wanted.

I have been looking and researching Acura NSXs for awhile now, noticed Salem Acura had the color combination I was looking for so I decided to drop by while there and I was greeted by Steve who was awesome to work with and I highly recommend, made my experience go very smooth, everyone was extremely helpful, Mike was instrumental into working the finance portion of the deal and Chris expedited the paperwork, very satisfied and professionally completed transaction, thanks guys for your help, will definitely be buying from Salem Acura again.

Professional; mindful, considerate, grateful, sense of humor, courteous, fast, flexible, content, even happy. Handled an expensive fuel tank issue with real class. 285755 miles on 2006 E350 4MATIC Wagon! Some people say MBZ is over designed, not me. I do hands on work on this rig as much as possible, replace parts with OEM only. Like? It, no, I need to say I LOVE IT. Ive been thinking of upgrading this engine to an AMG. Well see. Thats enough outtakes me, thanks guys, great car, good times.

Great people and great selection.Low key and fast and efficient paper work process.

Thank you Bernardo for your help in getting my MDX. You gave a perfect delivery.

We loved our experience at Acura/Mercedes of Salem. Lori was our saleswoman and she was so much fun to work with. We had had a horrible experience the day before at Wilsonville Mercedes, so it was so refreshing to do business with Lori and Duane (Jeff). We ended up purchasing a totally different vehicle than we had planned on, but we are so pleased and thankful that Lori was patient enough to let us try multiple vehicles and inform us on each one. Just for fun, while we waited on paperwork, Lori even let my husband try to fit into his dream car, a Porche 911 (didnt work due to his height). Our whole experience was very pleasant and we would recommend Acura/Mercedes of Salem to anyone wanting a great vehicle and great service.

I quit going there, because they kept telling me my 1992 Acura was too hard to get parts for and wanted me to buy a new one. I now take it to Bellingers and they have no problem getting parts.

The have great deals on service and also are a wonderful Mercedes dealership as well

Ive been coming to them for a few years and they have always been great. Whether service or sales. Absolutely no complaints and easy to work with.

Showed up one hour before closing absolutely exhausted from looking at cars all day long and Lisa Upex was amazing! She had the car parked out front for us, went for test drive within five minutes and the whole ride she was very friendly not pushy and knew that we were not in mood for sales type of talking. She was very straightforward and honest with everything, and her personality was super fun! Back at the dealership made the offer in and out within an hour! This is very rare as we had bought two vehicles this year at other places and they took 2 1/2 hours just to do the paperwork Plus the back-and-forth with the manager and the sales person on the pricing etc. blah blah blah. General Manager was friendly and upbeat even though it was past closing! Thank you for a wonderful experience and please give them a shot in Salem first!!!

WARNING!!! The dealership sells over priced vehicles, inflated interest rates and side deals on their warranties. Their finance department is hands down the most unprofessional ever and has heavy handed negotiations that will up sell you on EVERYTHING!Go to Portland, go to another manufacturer, go anywhere but to this dealership and warn your friends!

Not very helpful

Lisa is great. I would recommend you work with her.

Enjoyable experience with Lisa, Mike and Dan. They were very helpful, and informative. I will return for our next car, and recommend them to everyone.

Helpful staff, and good customer service.

Weve leased or purchased several cars from Mike and Bernardo; they are great to work with (not your average car salesperson). Our most recent lease was a 2019 ILX Premium. I contacted Mike with our preferences, and he and Bernardo found the car we wanted and worked a great package deal to get our son his next car. The deal was so good, we left with a new MDX!! This dealership sets the standard for others to follow.

Nice show room, staff was decent. No body seemed too happy about me coming in for service covered in dust and cobwebs but I guess I cant hold that against them

Thank you, Lisa for all of your time & patience! You & your team we’re anaxing & I love my new RDX Advanced Package!

Returning Satisfied Customer. Thank you guys

Brett over in wholesale parts is the man. Very helpful with great knowledge about Acura! Will be ordering parts with him again very soon!

Although we later bought a car closer to our home for servicing, we were very pleased with both the Acura RDX and the salesman, Steve Fortier. He was professional, patient, helpful and personable. I was most grateful on the test drive for his explanations and instructions for the newest safety features. The RDX was the quietest car that we tested out of 4 other cars and dealerships.

What a great buying experience at Acura of Salem! We had done a lot of research prior to deciding on the 2017 MDX hybrid, so we knew what we wanted. From the moment we walked onto the lot, Steve Fortier made us feel welcome and valued. Car buying is not always fun, but we enjoyed working with every member of the Acura of Salem team. The paperwork was seamless and the car was ready when promised. Steve spent a great deal of time with us in the car, so we were comfortable with all the bells and whistles, and ready to drive our beautiful new MDX home.

Love their service, made the approval happened 😀 happy camper ☺

If you want a nice rig come by an Acura

The service department at Acura of Salem is very professional, organized, detail oriented and extremely friendly. Terry Mosgrove is the service advisor that weve dealt with in the past and hes always provided top-notch service and has gone out of his way to make us feel welcome. Thank you! - Joe and Carrie Daye

Great staff and service you get what you pay for

Thank you Lisa Upex and Michael Harder!!! Such a unique, personal and friendly experience. We love Acura of Salem!!!!!

Friendly and honest. I felt no pressure at all to buy. Lisa was a pleasure to work with.

We found this Acura dealership very unorganized and deceptive in their sales practice. After arriving at the dealership, there was no trained & experienced salesperson available to meet with us. They had only a new person who really did not fully understand all about the car were interested in. We told them we came in specifically for the special lease program on a 2017 RDX at $299.00 per month. The new salesperson placed us into a 2017 RDX for a test drive car but that car WAS NOT what was included in the lease special. I was very clear what payment and leasing program I was looking for and it turned out to be a big waste of everyones time. The finance manager came up with a $400.00 plus monthly lease payment that did not even match the Acura National Lease Program. He said he would look into the paperwork but was not familiar with the Acura Lease Program. Turns out, the car was more expensive than the advertised special. The car we tested was very similar in price and package to the $339.00 lease special YET he tried to put me into a $400.00 per month lease. Who ever put him in charge of running the finance department that day should be fired! They really presented themselves as completely unprofessional and I would never recommend them to anyone. Get your act together Acura of Salem! Folks, go to Portland and get your Acura there!

Its actually a Mercedes-Benz dealership also. Awesome group of employees in there.

Excellent Service!My family and I know now we wont go to any other dealership but this. :)

We were interested in an RDX but had never driven one. Lisa showed us the features of an RDX and took us on a test drive. No pressure. All help. When it became apparent we would be happier with an MDX, we drove two of those. We arranged to pick up our new MDX the following week. Couldnt have been more satisfied with the result. Lisa really knows her vehicles - a wealth of knowledge. And Mike offered us a fair price and trade-in. Good folks to work with.

I recenty went in to service my car and my experiience was not what i am used to. To begin with I left cash in my car. After picking up my car I looked for the cash and it was missing. Ever since Terry left things at acura of Salem have not been the same.

Terry Mosgrove is a very friendly service manager....will be back for more service

I recently purchased a pre-owned car from Acura of Salem. My salesman Klause was very helpful and the experiance with staff I encountered was pleasant. No high pressure and lots of knowledge. The car is great. Thanks, Barbara T.

Service Dept very helpful and experienced . Kudos to Terry in Service especially.

My wife and I purchased a brand new 2019 RDX Advanced along with a list of Accessories that my wife picked out. The sales person Lisa Upax was fantastic to work with as she showed us all the new things for Acura in 2019. Lisa knew her stuff and we were impressed with her and the car as we test drove it. The dealership was easy to work with as we found our correct financing option and the rest is history as we now own this beautiful white 2019 RDX. The service department put on or installed all our requested vehicle options and everything was done on time and the car looked immaculate. This was our easiest and finest car buying experience thus so far and we look forward to Salem Acura keeping our car in tip top shape while we put on the miles from days to come. Sincerely, Patti and Scott Hunziker.

Love love the staff, selection of Acura’s (especially my fave RDX), and ease of purchase—thank you for my amazing 2019 RDX!

Some really nice cars, and Steve was a friendly rep !

Good store

Love this Acura store, great people and great attention to detail!

Lisa is the best! Everyone is very professional.

They are friendly helpful and accurate

Thank you for doing a good job!

I will write my review but first I would like the owner to get ahold of me and we can chat first....

Very nice and affordable

Good service at parts department

Just called to talk to their parts department at 9:50 and a guy answered was very rude, I asked for parts he said that theyre closed and he hung up before I could ask any questions. Not going to call or come in anymore. This place is very disrespectful.

Great and friendly folks !

Extremely great to deal with.

Fixed my main issue that another acura dealer hasnt twice.

Good customer service

Awesome people