I was recently involved in a car accident and unfortunately my car was totaled. Between the stress of the accident, dealing with the insurance companies, and literally looking at nearly 1,000 new vehicles during a time when car dealerships are experiencing record low inventories, we were so grateful to find Power Mazda in Salem, OR. We had found a car that they just had taken in on trade. They held it for us. And rather than having to drive from the coast where we live, we were able to take care of everything from the pre-approval to the financing all online and over the phone from the comfort of our own home. Madeline was our wonderful salesperson. She was honest, very helpful, and extremely courteous throughout the entire transaction. She even went above and beyond and delivered the car to us personally the day after the purchase. Mike handled the financial end. He walked me through all the numbers which included an extended warranty and gap insurance. Best of all, they listened to what we were able to offer and what we were looking for in terms of down payment and monthly payments and were able to completely honor that without any haggling whatsoever. It was by far the smoothest, the easiest, and most stress-free car buying process I’ve experienced in my life. Because of the outstanding customer service we received, we will take our new car to Power Mazda for servicing and will definitely return to that dealership for future auto purchases. Thank you, Power Mazda!--John & Jeanette Campagna
Spent the evening at Power Mazda helping family with the purchase of a new Mazda. Staff did a exceptional job listening to what was desired and needed, went out of their way to fine a perfect car to match, and finally arranged for financing to meet the budget. The new car is outstanding as was the purchasing experience thanks to Power Mazda Staff. Do yourself a favor and check Power Mazda out for your next purchase. If you find this review helpful, please click the thumbs-up below! Thank you!
Good service today. Great people and helped me with bringing the cost down for the maintenance on my car. Made sure I was updated on how things were looking on my car. Provided hot drinks while waiting. All around great customer service today.🙂
Really great experience here! Mikey Medina has great customer service as a salesman! Highly recommend him! He tries his best to get the best deals as possible! Very understanding and honest! He made it possible for me to get my dream car! Thank you Mikey!!
SJ did an amazing job helping us get our perfect vehicle! He was kind and listened to what we wanted. Even after we took the car home he has kept open communication and has answered several of our questions. We also had a great experience with the new General Manager! We will definitely be back for any future vehicles.
I bought a car here yesterday and had a wonderful experience. The three guys that helped me were so accommodating and kind. A big Thank you to Chris, Brian and Dan! Love my new car! :)
Wonderful place to go! I take my CX-5 there everytime to do my oil change and get a free car wash!
Great service dept! Everyone was friendly and helpful, Steve was amazing. Top of the line experience during a stressful time. Great service department!!
We stopped in to look at the car my husbands been eyeing. Angel and his crew were incredible. It was late in the day, we werent prepared, but they got us totally taken care of. Even followed us home to pick up the check!And Angel, I still made it to the store for dinner ingredients. 😉
Angel is the BEST. HE HIT ME THE BEST DEAL
Man Mazda power is a really one great people and fast help I couldn’t ask for a better dealer ship they got me in the right car for me 💯👌😃 thank Angel munoz
Service was top notch. They answered all my questions and were knowledgeable regarding the Mazda3 I was looking at. The finance department did a fantastic job getting us a loan and the payment amount we wanted. Overall a very pleasant buying experience and will recommend Power Mazda to anyone.
Dear Tony, Big Dave, Dave, & the rest of the crew at Power Mazda,We thought you were great during our first vehicle purchase, but we were mistaken. You were even BETTER during our second one less than a year later, leaving us with the impression that youre wonderful instead.Thank you all for being a trusted source for all our automotive needs.We love Power Mazda for several reasons:1. The staff are courteous & professional2. The pricing is fair, with low/no pressure3. There are no games with financing4. We can purchase wheel & tire, a clear bra, or a warranty5. Service after the sale is beyond reproach & always reasonable (we drive a 400+ mile trip to have our vehicle serviced with you.)Now, after our second vehicle purchase a week ago, we couldnt be happier. Its like having a friend in the business.Mazda is changing their image, and Power Mazda is leading that first class charge 100% of the way.Thank you for making our purchases so easy. We will not buy another car anyplace else, regardless of what state we end up living!Sincerely,Joe & Heidy
My warranty is about up and needed to check some issues and get an oil change etc. They let me know ahead of time what I needed to know and were quick And efficient. The customer service was the best part. I can’t remember her name but she was short and had dark curly hair and was super helpful. They are and have always been my favorite Mazda place to go. Plus Mazda has the best cars too lol. Keep up the good work and tell that service agent thanks a million!
Charissa and Johan have exceeded my customer service experience and expectations! I would recommend Power Mazda in Salem to anyone! I didn’t even buy my Mazda car from them and I also drive from Happy Valley to get my car needs through them and wouldn’t go anywhere else! Thank you guys!!!!
Shout to Chandler Villarreal at Power Mazda! He had great customer skills. We told him what we wanted, instead of walking us all over the lot he looked up the information and found me a vehicle. He got it detailed 2012 chevrolet equinox,I love it!
The service department did what they said they would do for our 60,000 mile service. Staff were very courteous and friendly. Our car was in overnight, so we were given a loaner car that was nearly brand new. We were kept informed along the way and given the opportunity to opt in or out for other potential issues. I can’t say if this was the most economical route, but they do treat customers right!
Best experience ever purchasing a vehicle! The sales staff, financial staff, and manager were professional and knowledgeable. They listened to me and helped me purchase the vehicle that met all of my requirements. They weren’t pushy. They asked and answered questions to ensure my needs and wants for my new Mazda CX-5 were met. I highly recommend Power Mazda!
Out purchasing our sons first car over the weekend, and we were blessed to meet your salesman David Johnson. What a great employee you’ve got there! Polite, funny, while also very professional and knowledgeable. Thanks again!!
My salesman was very knowledgeable. He took a lot of time to answer questions. First car couldnt get financing due to high miles. They got me into something better with very low mileage. I am happy. Best experience ever with a dealer. Thanks
I really love Power Mazda Salem, because they are very careful to your car.My car used to run a little bit side way to the left. I went to other dealers many times before this one and it wasnt solved after I told them to check.It was surprisingly solved after the first time I went to Power Mazda Salem and they also even more surprisingly changed a part for my car from a recall.I like this dealer so much.
I just went here and a salesman came out after I had looked at all of the cars and asked if he could help me. I told him no and he asked why I was looking in all of the cars. I thought this was an obvious joke because I was at a dealership looking in cars and I laughed. He then told me to get off of the property for no reason, and was completely serious. He kicked me off of the property for looking at cars. I honestly wish there was more to explain so this would make sense, but nope. Thanks guys!:)
Great service team at Power Mazda, timely and professional. Mazda is among the best automotive manufacturers and it’s great to have a local service team of high caliber.Two thumbs up~
I judge service by the quality of the job and the amount of personal concern exhibited. Power Mazda service went the extra mile to make certain the job was done correctly and I was completely satisfied with the result. Thanks for the exceptional service.
My salesperson David and the whole team at Power were the best. They worked with me all day to track down exactly the car I needed for a good price. Financing team did a great job locking down outstanding rates for me, and management was willing to make the price work for me.If you go to Power, ask for David!
This was the Best car buying experience I have ever had. Kito S. Was Honest and Caring and is the type of Car Saleman that likes to see peoples Dreams come true.. He picked me up had all the paper work ready when I got there the rest of the staff was kind and helpful...There wasnt anyone being pushy and the process was quick and I was on the road in a Better Car than I expected... I 100% Recommend Power Mazda... Remember Ask for Kito..Thank You Again Kito and All the Staff at Power Mazda
Staff was friendly and professional. I liked that updates on service status were provided by text. Also, it was convenient to have the option to pay for service online.
Power Mazda treated me very well. I took my 2001 Miata in for a diagnostic test and said it would be $140. They ended up charging me half of that when I decided to work on the car myself. Johan was super helpful. 10/10 recommend
I have had an amazing, incredible experience with Tony Sonvilay. He worked with my budget, my institution and made my transaction easy! I love my new vehicleI really appreciate how Tony was so personable, caring and kind. We need more people in the world like him! PS the other staff at this dealership were also super friendly. In this day and age there are a lot of less personable people. But my experience with Power MAZDA was and A++Thank you!
Very friendly staff! I would recommend going to Mazda of Salem if youre looking for a car.
My husband and I had a great experience with Power Mazda. Austin was quick to greet us and help us find the car we came to see. The car was as advertised...even better than expected...and we were sold. Austin and Ben were very kind and respectful while we agreed on a price and worked swiftly through the paper work. Our experience with Jamal in finance was good as well and then we were sent on our way with a celebratory picture. Thanks guys! We are so pleased with our purchase.
Excellent service. Great mechanics.
Called a total of 5 times, was transferred to the wrong department 3 times and was hung up on when finally reaching the parts department. The fifth call I was able to reach the department and was reluctantly helped and was not called back until and hour later.
I went in with a recall on my 04 Mazda air bags. Was serviced immediately. Waiting area clean and plesant. Polite staff.
Im telling you such nice people that work there. No high pressure selling. I will recommend them. Thank you
The staff are friendly, courteous, and efficient. They do an excellent job.
Drove from the coast to do some scheduled maintenance, noticed something funny with the way my car was driving. Steve moved the scheduled service off since I could only afford 1 repair this month, and started the more pressing repair right away! Amazing service department, and Steve was a pleasure to work with. I will be back next month to do the repair I had originally came for!
Grate place super frendly ask for nathon supper good guy
The Pepsi vending machine outside is so convenient. For one dollar each.
It can be a little hard to reach someone at times through the service line. That being said, once I got connected with someone, the staff were friendly, they were able to make an appointment really quickly and were flexible with my schedule/availability. If I didn’t have a ride back to work/home after dropping off my car, they offer a ride which is a nice service during non covid times. The price seems relatively fair for everything they did for my appointment: oil change, diagnosed why my check engine light was on (and fixed the issue under warranty), rotated tires, replaced all windshield wipers and filters in the car. I wasn’t told about what sanitizing was done inside my car after getting it back after the service to minimize risk of covid virus transmission. They did wash the outside of my car which was wonderful - a bonus would be if the inside could be cleaned too. All in all, I’m happy with the quality of the service I received and I’ll keep going back in the future.
Power Mazdas Service Department is the best! Every service Ive had since purchasing my 2019 Mazda (including Mazda recalls) has been professional, prompt and friendly. The service advisors are responsive and thorough.
Our salesman, Austin was phenomenal. There was no heavy sales pressure and he made sure that all of our questions were answered. He was very friendly and made sure that we had every service and convenience afforded to us before we left. Definitely planning to return next time!
Isaac and Michael did an amazing job amazing personality thanks guys.
Exceptionally helpful and kind. They understood my concerns with an older car and made the journey and change over to a new car very memorable. Thank you.
Great experience everybody was great kito did a great job and so did Angel took care of all our needs
Absolutely helpful, friendly, and made buying my first newer car such a delightful experience!Anytime I hear someone talking about needing a vehicle I send them that way.
I got a really fair deal on a fantastic car at Power Mazda. I worked with Tony, who was very helpful. He helped me look through my options and find the best fit car for me. Highly recommended.
Theyre one of my favorite places to buy a car. In and out inside of 2 hours.
Very friendly, helpful, and professional! They took my car in a pinch, and the quality of service and work done on my car was excellent!
Tony Songvilay at Power Mazda just walked us through leasing our next car without us ever leaving home. He listens, responds quickly, no pressure, offers great ideas, and has a wonderful spirit about him. Highly recommend him and Power Mazda.
Sergio really helped me out with getting a new Honda! He explained everything to where I wasnt concerned or confused. The staff is also very uplifting and its a good place to get help on buying, financing, or trading a car. Highly recommend them and Sergio!
Best experience at a car dealership to date!!! Kito was amazing, quick and efficient! Highly recommend him!
Every time we go into Power Mazda (whether it’s for an oil change, etc.) we’re met by Ben, with full gratitude and appreciation for visiting. Not only that, he spends his time TALKING to us, rather than a simple hello. He asks about our vehicle (which he helped us purchase), he asks about our family, and he loves petting our Bouvier (dog).He’s a truly stand up guy, and I will always be willing to do business with him, whenever I visit Power Mazda.Please, ask for Ben. He makes your experience worth going back. Thanks Ben!
Kito and the team at Power were very helpful and I got what I was looking for in a vehicle. Nice job guys!
We could not have had a better new car purchase experience! Angel brought the Maxda CX 30 to our house for a test drive on Sunday. He brought the paperwork to us for sigs on Wednesday. Then he delivered the beautiful new car Saturday. Angel was great!
These folks are great. My sales people Austin and Lucas helped me out a ton, and were very down to earth and relatable. 10/10 would recommend.
We went in today to trade in our own car for something better. We worked with the salesman Michael Mead who was nothing short of professional, helpful, and kind. He helped us get into a 2019 Hyundai Accent and we could not be happier. Impeccable customer service all around from Michael. We will only be purchasing from him from here on out. 12/10
Tony was amazing to work with! I was purchasing a car from a different state and he was on top of it. Very informative and easy to work with! Made my car buying experience extremely enjoyable.
My dealer was Angel. He was very helpful and friendly. He all my question and helped me find the perfect fit. If you had looking for a car. He a big help to get you on the right track.
I had the best car buying experience I’ve ever had at Power Mazda. Zachary greeted me promptly and was extremely knowledgeable about the vehicle I was interested in. Once I decided I wanted to move forward with the purchase, Zachary and Tony worked diligently through the process and got me out of the dealership, with my new car, in record time. It was a quick and painless process, yet at the same time, Zachary still did a super job of connecting my phone via Bluetooth and reviewing all of the bells and whistles!
Tony, Danielle and David were professional, knowledgeable and made sure we walked out feeling valued and respected as a customer. We will definitely be coming back for any future purchases.
Had an unexpected problem with my car. I took it to the dealership without an appointment and they took it right in even giving me a loaner. The people at Power Mazda always treat you well.
Thank you to Timothy, Tony, Mike and everyone out at Power Mazda in Salem for helping me buy my very first brand new car! Being immunocompromised I thought I’d never be able to test drive a vehicle and decide which car would suit me the best, especially since I don’t live close to the dealership. They made it super easy and safe for me to try and to buy my new car right from my farm. Thanks again I couldn’t have found a brand new car that I love and within my budget without all of your help.
My daughter and I were looking at co-owning a vehicle. We had both completed our research and we were ready to test drive. Ben was wonderful to work with; no pressure, all facts, and very personable. We ended up with the model and year of vehicle we were looking for and the price was right! We are thrilled! Thanks Ben!
My daughter had a wonderful experience buying her first car!! The moment we walked in the door we were greeted with friendly smiles and helpful people!Our sales guy Angel went above and beyond to make it a great experience for us both! He was very friendly, helpful and accommodating! He was knowledgeable and made us feel comfortable when we asked questions!I highly recommend him! Thank you to everyone at Power Mazda for such a great experience for my daughter and I!!If I am ever in the market again to purchase car, I wouldn’t hesitate!!Thank you again for everything!
Despite one of the worst winter storms to hit Salem, no WI-FI, no phones, and during a pandemic, the service department welcomed us. Its not our first time servicing our vehicle here but the service needed to be noted because of the genuine customer care!The man working the counter deserves so much praise! I wouldnt be giving this detailed account if it was not for his subtle gesture.Angel a salesman (who did not make a sale) went above and beyond with his his customer service also. With me trying to making an appointment online it alerted him, he called me, then got ahold of the service department by foot (he was at the GM lot across the street). He later found my fiance and I outside perusing vehicles and happily got us info on some extras for our current vehicle. None of the you know the 2021 model etc.Lastly, the mechanics, who were supposed to be going to lunch but stayed to start and finish our car, thank you!This was Monday the 15th of February and I appreciate each of you that helped my family vehicle continue to be reliable for the future.
I had a not so good issue with Service last week, I got in touch with the Service Manager today and he apologized and actually made it sound like I was important which is all I really wanted. I will be bring my Mazda CX-9 back for next service.If you make your customers feel important thats #1 for me. If all goes well for my next service I will 5 🌟 the review.
Initially they accepted my offer over the phone and after I got to the dealer and agreed to buy the car; They told me your offer is very low. How do you plan to negotiate the rest? And I said you accepted my offer and I dont want to negotiate anything so I dont want to waste my time. then came David; He is a disrespectful and arrogant person who tried to force me to buy the car under his terms. I left. it was a horrible and humiliating experience.
Very easy to set up my appointment n they had me in and out very quickly
Last year, my ex decided he wanted us to have a brand new car so that we could get rid of my 99 Corolla. So we went to Power Mazda and he picked out the newest, most expensive and luxurious car he could find: $28,000 worth. Eventually, down the road, he decided to leave me with this car that I never really wanted and car payments of $460 a month and insurance payment of $220 a month to pay for by myself. Almost another year went by and I felt like I was physically drowning. I could barely afford a meal, but thank goodness I had leather seats and a Heads Up display. I called Power Mazda, having a meltdown because all I wanted was to just get rid of this car. They connected me to an associate named Angel. He wanted to meet with me right away. He wholeheartedly listened to my situation and instead of trying to rip me off again with another expensive car, he fully understood why I was so upset and just wanted to help me. Angel was able to find me a simple older model of what I had. I now am able to have more that $7 in my savings account, I dont have to worry about either paying for shampoo and food or having to pay my car payment. Angel Munoz made that possible. It just shows there are still some good people in this world, and the wonderful things that can come from bending over backwards for a stranger, he is truly an Angel.
I decided to go to Power Mazda and I’m so glad I did! I started working with Tony S. and he took the time to understand my situation. He kept up a great line of communication throughout the entire process and I couldn’t be more thankful! I am extremely happy with my new car and I highly recommend working with Tony if you are in the market for a vehicle.
I went on lot today randomly with no intent to buy. When we got there we declined assistance from a nice gentleman, Angel. We looked around the lot for a few minutes not really seeing anything within budget. Alex (aka Harry, as there are other Alexs in the office) came out and asked if we needed anything. He was upfront that he wasnt going to try to sell us a car, but wanted to help. We told him our needs- smaller SUV. AWD, good gas mileage, under $10,000. We stepped in his office and he went over the options available at ALL of their locations. We wanted to check out a car at the Sublimity,OR Power. He offered to drive us there to test drive it and bring it back if we wanted. We followed him there, test drove, and decided we wanted it! Angel assisted in the paperwork to help make it seamless for us. The gentleman we signed finance paperwork with ensured we got the best rate possible. We feel everyone at Power Mazda cared about us and our experience. They went out of their way and wowed my husband and I. We highly recommend!
Worked with Austin. Came in had exactly what I was looking for work on a price with me and got through the paperwork nice and quickly. Highly recommend.
Definitely best service and least amount of stress I have had car shopping due to amazing customer service done by Kito. Five stars well earned and will be coming back in future for my next auto purchase.
Easy to deal with and I had to poop and they had a clean bathroom
I love my new Mazda 6!!! It is the Soul Red color that I wanted. I traded in my 2016 Volvo that was fully loaded, and my Grand Touring Reserve has MORE options! Say was our salesman and he was so wonderful. Everyone I talked to was great. Its rare when you meet people that instantly feel like family, thats how it felt at Power Mazda. The showroom is beautiful, the people are great, and the product is awesome! I highly recommend, if you are checking out a Mazda, get to Power Mazda...Ill bet youll love it/them too!
Thank you so much David for helping me find the right car for me.
I never write reviews but my experience at Power Mazda was phenomenal! Tony made my buying experience soooo easy! I never once felt pressured and he made sure to thoroughly explain every step of the buying process, I really appreciated that. Everyone at Power Mazda was so friendly, genuine, and helpful. Many of my friends have purchased from Power Mazda, I now understand why. I’ll never privately buy a vehicle again! Thank you to the entire crew at Power Mazda!! Can’t recommend them enough- I am so happy!
Just got a new Mazda 3! Beautiful car but even better than the car was our awesome guys we worked with, Ben.and Jermaine. They were extremely knowledgeable about their cars, but more importantly, just super nice guys! If you are in the market for a new car, please give the team at Power Mazda a chance to earn your business.
Best car buying experience ever! They truly make sure you get into a car that you love and do their best to stay to what you can afford. Tony was the salesman that helped me out and he was the best! Very polite and so nice and welcoming. I would definitely recommend him and power Mazda if you are looking for a car!Thank you, Tony and Power Mazda!!
Best buying experience in years ... thanks guys for going above and beyond. Much appreciated!!!
Working with Tony and Angel was awesome. They helped every step of the way and gave us the best deal we could find. I would recommend anyone come here and ask for them and you will not be disappointed!
I have been a Power Auto Group customer for years, a tradition that was passed down from my parents, working with Power Mazda only further engrained this tradition. Sergio was a great salesman that was attentive to my needs and steered me to the perfect vehicle for me. You bet I will be referring everyone I know to Sergio at Power Mazda. The atmosphere at Mazda is one where you feel at ease and like you are being taken care of. Thank you Power Mazda!
We just purchased a Mazda CX-5 from Ben at Power Mazda. Ben was courteous and professional. He went above and beyond to make sure all of our questions and concerns were taken care of. I would not hesitate to recommend Ben for your next vehicle purchase.
Took my car in for an oil change, I have an ignition interlock on my vehicle which they were aware of. Ive had 2 oil changes no problem. Well this time they left my vehicle running for an extended amount of time which resulted in me having a violation and now Im locked out of my vehicle.. I made it clear the vehicle cant be left running without me there. This is the first time theyve caused a violation but Im not happy since this is an expensive mistake.
Kito songvilay is an awesome salesman. he is friendly, and very accommodating. willing to work with you and listens to your needs. I will definitely come to power Mazda and work with kito in the future.
Angel was great, helped me get an amazing Hyundai. All around an amazing time, and would recommend to anyone looking to buy a car.
My wife’s car has had a recall for a headlight assembly for a while. She scheduled to take it in for the recall as well as an oil change. They made it sound like it was all going to be taken care of that day. They didn’t tell her the parts were on back order until she arrived for her appointment. So they told her they would call and reschedule her when the parts came in. It’s has been MONTHS!We keep calling to check in on the status and they keep saying “we are waiting on parts “. I understand with Corona virus things are slow. But for months my wife has had to drive with one headlight, with my child and they have done absolutely NOTHING to help us out.I’m extremely disappointed with their service and our experience with our 2016 Mazda CX-5 Grand Touring.This isn’t the first issue with their service department.
Ive had good experiences with Power Mazdas service department lately. They were generous and forthright when working with a hard-to-diagnose problem. When the first fix proved to be temporary, they took it back, found another issue, and fixed it without charge--and provided a courtesy car while they had it. Based off my experiences over the last few years, Id definitely recommend them.
Say was an amazing salesperson. Made the entire experience very easy. I saw a car I liked and drove away in record time. This was my third vehicle I bought from Power. They treat you like family and work with you to get you what you want.
I hate buying a new car, but, wow, was I pleased with the service and price at Power Mazda. Tony Songvilay was a delight to work with. Hes very knowledgeable of the Mazda product line and cars in general and provides great information and suggestions. But, if he doesnt know something he says so, and then finds out. (Im an engineer and can ask some obscure questions.) Tony is friendly and very professional, and is NOT a high pressure salesman. We were into the dealership 3-4 times before we bought and we drove several potential vehicles and I never felt pressured. The dealership is clean and stylish, without being an overpriced, huge facility that the car buyer has to pay for. It is very convenient to the freeway. In addition to Tony all the staff we encountered were professional, helpful and friendly.We wound up getting for my wife, a beautiful red Mazda 3 with a the safety and comfort features that we wanted in a car that is powerful and fun to drive.I highly recommend Power Mazda of Salem, Oregon. Next year, Ill need a new pickup or SUV to tow my trailer and Ill shop first with Tony at Power Mazda.Thanks Power Mazda
A GREAT experience at Power Mazda. Quick, efficient, courteous, and down right pleasant to work with. Get it,,, They work with you and not for you or against you. Say Pathammavong our salesperson, was just great along with the sales manager Dave Beard. State of the art store and felt very comfortable with the glass walls and nothing hidden.. Very happy with our vehicle and the purchase experience! I will recommend them to everyone!!!!
Worked with Ben, he’s great and super helpful. Made the car buying process I was dreading, way easy and fun. Definitely going back to Mazda to purchase my next vehicle.
I was a first time buyer with my wife today. We went in thinking we were getting screwed. But got the exact opposite. Kito was a very good sales men, he went the extra mile with us today probably 4 hours before we even came in he helped us search. And we had a couple of fall outs with some cars. But he helped us get a great family car. In short I hope he is there when we get our next car. I worked in sales for years. He is one of the best. Thank you Kito for everything.
Awesome buying experience, we love our new GX5 GTR
Tony was the most helpful salesman! He helped me get into a car in one of the worst situations! Super quick to get things done and super friendly. Even bought me Starbucks on our test drive! Come see him for any of your car buying needs!!! :)