I would love to shout out Shei for being so wonderful during my time in Kays! He was extremely helpful and very knowledgeable. He helped me pick out the most beautiful jewelry and I appreciate all the time and dedication he spent helping me! Thank you Shei!

The manager was so rude that you won’t think he is a manager. I have shopped at Kay from my engagement ring to my wedding ring and lots of other jewelries and never treated like this. Today I bought $300 worth of watch just because I didn’t have time to go another shop. I will never come to this location!! 9/3/21

Beautiful jewelry, however terrible customer service at this store. I went in telling the employee that I knew absolutely nothing about engagement rings and wanted to customize the engagement ring I was proposed with, that had previously been bought at Kays. The women that helped me was of no help out all, seemed to know very little about the engagement rings, and when she did provide me with answers, explanations were very short. I had my engagement ring resized that same day, with no explanation on how tight it should fit or how many sizes is recommended to go down for an engagement ring. When I got the ring back a week and a half later, it still was loose and felt like it may have not even been resized...Never going back to this store

I had an amazing time and experience with my other half! The jewelry consultant that helped us was Megan H! She left a very profound and positive memory that will forever last by coming to this specific location of Kay jewelers!!! Someone better give her a raise! Not even kidding! And to think I almost gave up on the Salem mall...

Top notch experience at this Kays location. Came in with literally zero knowledge about diamonds or ring shopping at all, but Damien was so very incredibly helpful in educating my girlfriend about what to look for and the differences between different kinds of diamonds and settings. He was very patient and not pushy at all, giving us the space we needed to soak in all the information in a safe space. Would definitely recommend this shop any day!

Just in case you where wondering, Kay has always treated us well. We usually deal with the older gentlemen with the glasses. He really makes you feel right at home when you come in. Great customer service. We been going To the Salem center location for 4+ years. Always glad to spend my money here.

My husband and I have shopped at the Salem Center for many years. The new store manager should not have his job. We have witnessed him berate other customers and degrade his women staff. If Kay’s wants to keep their customers they need to get rid of him.

We had a ring set serviced, received a call that my ring was ready for pick up. Mind you I live an hour away, so when I got there they only had one ring out of the two I sent out together. I never received two separate tracking numbers for them but was told they were considered two separate items??? Ok fine. But why wouldn’t they tell me only one out of the two were ready.My husband got a call a few days later that my other ring was ready. This store opened at 11, when he got there at 1:30 there was no one there until 2:30. We got attitude when expressing how that was poor customer service and I will definitely not be going back.

We have doing business at the Salem Center Kays for years. They are very knowledgeable of the stuff they sale. And stand behind anything you buy. They are also very friendly & helpful.

I was at the Kay Jewelers in downtown Salem Oregon. They have a male worker there by the dame of Dave, he was either not wearing his mask or not wearing it correctly. He was extremely rude to customers and even to other mall staff as they try to do their jobs. I ADVISE NOT TO SHOP HERE! The rest of the staff is as bad for they let these things happen without doing anything.

Always good to shop or just browse

Kacey is always amazing, we have been working with her for 5 years now and love it.

Salem Center Kay Jewelers is amazing! thank you Doug and Kasie for helping me out! Your amazing people.

Ive been a customer for a few years now and its always been great doing business with Kay Jewelers!

Fairly nice place. Very nice guy. But the price point on diamond here is as unreasonable as buying diamond to start with. Literally $2,600 difference for a something​ that cant even be resold for $400.

Sophia helped me get a wonder deal with getting a pendent for my mothers ashes getting my total price down 30% she is the best

Great people. Do whats best for you

Beverly from the Salem Center Store did NOT know what she was doing. I went in to buy a ring and she ended up sending the showroom ring in to get resized for my fiance. The process took almost two months and during that time no one seemed to know what was going on. The Salem Center Kays has uneducated employees and is highly unorganized. I will not ever recommend anyone there, the opposite actually. My experience was so terrible and I barely got the ring in time. When I asked the manager why it took so long she gave me a crap answer of well we didnt actually send the ring on this date so the promise date was incorrect. The promise date was January 27th and I just now picked it up March 9th.

Great store! Well set up, organized and clean, the ladies who work there are lovely and care very much so for your experiences here. I had a hiccup with a location in my home town in California before I moved to Oregon. This hiccup nearly cost me my lifetime insurance on my fiances ring! 😩😰😨🤯🤯😡😠🤬🤬But these ladies helped me get back into good standing, re-instated my insurance after jumping through a few (much less than I expected to!) hoops. Rockstars here! And they love my little girl and will interact with her and make her feel like part of the experience too. Will def go back when I need to 🤘🏻🤘🏻😎🤟🏻

I used to work here this place is no good. They are dishonest with their customers call sales tactics if you want, and the staff are very artificial with you, you dont want to see their genuine side. They are mean and unprofessional. I was blamed for things i didnt do, was accountable for more duties, held to higher standards and harsher punishment than all the other employers. It was aweful and then to top it off they fired me right before the holidays which ruined them and a whole lot of other things. I suggest the Lancaster location.

Gorgeous jewelery & wonderful service from Kasie! Definitely going to continue doing business there.

I was looking for a specific piece of jewelry to complete the set for my wife and with the help of the great staff at the Salem Center Kay Jewelers, my quest was short and painless. Thank you for your help.

Love this place, great deals!

Great place

This company uses a third party banking institution for their financing. If you get a bogus late fee and try to rectify it, Kay can’t fix it even if it is a mistake that occurred in their store. They will advise you to go through the lender directly, which of course won’t do anything because they aren’t the ones who made a mistake and also because YOU aren’t really their customer, Kay is. Don’t go through companies like this. Go through Harry Ritchies or someplace that does their own financing who can help you on the spot.