They did a great job replacing my cars speakers!

Beautiful mall for shopping

Most people sales clerks dont know their right from left. Their favorite answer to all questions - uh, I dont know. No. Oh I help you in a minute. Ask someone else.

Clean and well organized store. Large selection of electronics. Helpful staff. Plenty of easy parking.

Really long line. My items were a bit overpriced. Easy return and polite service.

I went to buy a computer. While I was searching for one, I noticed two employees just chatting about hardware issues instead of assisting customers. Neither of them took the time to assist me, so I went somewhere else to buy one. These guys need some customer service skills.

Great customer service!

Cant really say anything about it.. because I must of passed by lol and it popped up for review...

It was a nice experience; the staff is servicial and kind. I found everything I was looking for.

Was great, the fella WHO helped me is BRIAN. Very nice young, helped me alot

I just went in there for one specific item. I found it myself, and checkout was fairly good.

Nice employees. If they dont know an answer they will direct you to someone who will know. Payment plans on everything, but be careful. My first laptop was a payment plan and ended up only paying interest for a couple years. Make sure you can pay it off within the 0 interest period. Some customers dont know how to wait in line to ask a question. Dont be that guy. Be patient.

Had the phone case I needed and wanted and the store pick was pretty quick only thing was the prices. They said clearance but it was a discount of $1 or $2. Usually you think at least $5+ or 15% off+ depending of course on price range of the product. But got what I needed and I was good

Just bought a Samsung 4k 65 Smart TV with 260hz (fps).Daniel, one of their TV experts, helped me out so well and got me the right TV to game on my next gen Xbox Series X!Thanks to everyone there.Great staff!5 stars easy!

I took my iphone for a repair they charge me 50 dollars more than my ipad that i send myself to apple. i got my ipad after 5 days, its been 8 days and i havent receive my iphone from best buy also when i took it thwy told me they were going to lag 6-8 days which they lied. Do urself a favor and dont bring ur apple items to this lying store

Bought a TV very satisfied with customer service and price

There staff is very helpful if you dont find what you need they will order it for you.

I had to wait 45 minutes and asked for help four times before someone came over to help me. The person that was sent to help me could not answer any of my questions or even check to see if they have it in stock. So I left and went down the road to home Depot and found the exact same thing but it was $65.00 cheaper. I would recommend checking out ether places before going in there again. What a waist of time. I work all day and want to spend my hard earned money on a new stove and refrigerator with a good reputation and get treated like that. Ill spend my money where they treat me like its important to keep there doors open. By the way I ended up spending $3872.83 on them.

BEST air conditioned store! 😎🔥

Very kind, helpful Im disabled. Would recommend that the workers are great🤩

I used to like going here, that was until we were follow all around the store by their loss and prevention team, my daughter that is 14 also noticed and felt really uncomfortable, this happened here in Salinas went to Marina to look for the camera for my daughter found it my husband bought it from there and we are on our way to returned it since it happened there too, thank you but prefer to spend our money somewhere else👎

Very clean and has a nice selection of items.Only being in here a few minutes before being greeted for help.

I like would be like shopping 🛍 much for sale everyday year ....great price....

I am very upset with Best Buy/Geek Squad. I purchased a new washer on April 1st, 2021 to be delivered, installed, and the old washer to be hauled away today, April 7th, 2021. Everything was great. Chris Gutierrez pre-called me 30-45 minutes before his arrival, we did our part clearing a path to the old washer and had space in our driveway to make it as easy as possible for them. He came in for a few minutes, determined a hose was corroded and couldnt complete the install or haul away the old washer. After Chris left, my wife took a pair of pliers removed this supposedly impossible to remove hose to come off with ease and did the install herself in 3 minutes. When I called them to get the issue resolved and my money back for the install, the receptionist on the phone was of no help saying that because the washer was delivered that they wont refund anything for the services that werent rendered. When asked multiple times to speak to a manager, they refused to transfer me. So I told them no problem and would dispute the charge with my bank who were more than happy to assist me. After this experience, I would NOT RECOMMEND utilizing Best Buy/Geek Squad services for installation and hauling away old appliances.

Greeted when entering store and observed proper protocol for Covid-19.

I didnt go to best buy on 8-7-2021.Need to investigate.

Ive always liked coming to Best Buy because of their customer service but today they lacked in that department. I was in to purchase a modem/router and I was having some difficulty on which one I should get. The thing that kinda bugged me was that at least 2 sales associates walked past me and didnt offer any kind of help. I was in that particular isle for at least 15 minutes looking confused but I got over it quick cause I found what I was looking for. A little acknowledgement goes a long way especially for people like me who have a confused look on their face. But this wont keep me from coming back. Today was an off day I guess you can call it for them which is rare. All in all I still would recommend coming her. Where else would you go? Walmart? No thanks!

I like how they had things before. They had way more movies..I dnt like that they got rid of so much. Sometimes the staff just look at you and dnt ask if you need help or have questions.

Thank you for having online order pick up be so simple!

I love best buy. But there is so few employees to help. I had to go to front checking lady - and wait while she dealt with other customers and didnt once look at me- to watch another employee walk by who I stopped as he was passing me by and not looking at me either so I could ask for help in refrigerator area.To be fair, the man did help us and go above and beyond looking at different stores to see which one had the freezer we wanted in stock, as well as models that were available for order when ours we were looking for were out of stock and not orderable.He is the reason there was an added star.

Service is horrible, just shop Amazon cheaper prices in every category.

Curtious helpful staff! But for this shopper; its a shell of its former self.

Me and my son love to come to this store. Friendly service.

Helpful customer service

Best buy has best prices

Went in for a new tv, mine died last night. I was greeted immediately with a bright cheery smile and given all the information and help needed to make my purchase. I purchase all my electronics from Best Buy. Its the only place Ill go.

Had the part I needed, able to suggest alternatives, benefits. Also, a welcome thing for me... recognized that I needed help, approached quickly to offer assistance, went directly to the needed item without wasting time trying to sell some latest, greatest of the day. I appreciate also being able to make payment in the area of purchase, from the sales person I was dealing with rather than having to wait in another cashier line. Allows sales rep to suggest other cautions, suggestions. Feels more personal than the herd line of some other big stores.

Dont expect to get geek squad service from many California locations including this one in Salinas, they will insist you make an appointment but will not answer their phones for you to be able to do so in advance. I have been trying to get a phone exchanged all day at multiple California locations and they all try to dismiss you. I will jot be buying my next phone through best buy.

Nothing too special. It is an electronics store. One thing to note however, the employees here were MUCH more chipper and excited compared to other retail stores such as Sears or Walmart.I might have been lucky, but I would say that this is a good store to go to if you want to buy computer parts, especially for replacing parts in a desktop PC. I came here to buy a new power supply, (that is the part in a computer that turn electricity from your house into electricity that your computer can use), and it was a great experience. I asked for help from an employee and they were quick and snappy to respond. Perhaps even eager to help.At the checkout, I inquired about their return policies. Their return policy is not as generous as Amazon, (Amazon is king of retail) but 14 days for if you want to return your item is plenty long in my opinion. Also, the checkout lady was quick answer my questions and I would say very good customer service.I would recommend.

A little too expensive item it best to wait until black Fridays

Cmon! Its the electronics place...take my money please.

Can’t even call for general questions.I placed an order online for store pick up, which stated “1 left in stock, order for same day pickup” and got an email after my order that it wouldn’t be ready until next week. Strange right? I tried to call an hour later so their system can update my order to ask if it really is going to take a whole week or if it was ready sooner, but the automated answering machine is just a hassle to get through, and when asking for customer service representative, I get put on hold for 20+ minutes until I decided to hang up. It was a Saturday so maybe they were just busy. I try again today, Monday afternoon, same exact thing. 20+ minutes on hold and I hang up. Something even stranger? The item I ordered is still listed online as “1 left in stock, order for same day pickup” If it’s not really available, just say so BestBuy. I gave you guys business over Amazon because you “had it in stock” but I don’t really think you ever did. Shame on your deceitful tactics.

For the most part Ive had good experiences at this Best Buy. That being said we waited over 15 minutes for our curbside pick up today. My husband went in earlier this week and they ignored him and when he finally got someone to help him they didnt listen to his questions or concerns.

Didnt have what I needed....went to WALMART LESS EXPENSIVE AND ON THE SHELF .. EMPLOYEES WERE GREST TO EORK EITH.

Mananger is rude and a liar

Best Buy is a Great Store although there was a long line at checkout not enough people at registers....

Great service pay my best buy bill always

No help if your not interested in phone or computer area.

Great customer service asked for a item and was given the location found it with no issues

I was waiting in line for one of the employees to finishing talking to another customer. A couple formed up behind me then walked off to look for what they wanted. Well the employee turned around and without even looking at the line walked off to help them out. Good 5-10 min wait and he decides to walk off and help them first. Not good customer service. Needless to say I was looking to upgrade but not at this location. Final trip I ever take to any Best Buy to shop for electronics.

Excellent Staff Very helpful greet you when you enter Very clean Love it

You Get your DVD player at Best Buy

Need more staff but friendly and good selection

Best place to go to to get controllers/ electronics good service

Always good deals!

Based on the size of a city and their demand; their in- person demand, reflects the technological availability...Montereys County- Marina and Salinas Technology department offer technology for not only agricultural demand (85-89% of Americas agricultural demand), but the rest of the demands that reside in and the surroundings of Californias Salinas Valley.

I did an online order for pickup in the Salinas location and apparently BEST BUY is giving away customers order to anyone. They are apparently not AUTHENTICATING with picture IDs they are only verifying with emails only. Unfortunately I was unlucky and someone compromised my email and was able to give the confirmation code to Best Buy and they just gave them my $1400 Mac Book Pro that I needed for work. The manager in the store says they cant help me to call customer care. I called they told me that they cant help me that it needs to be done at there store because thats the place the order was sent. So no one is helping me or taking the initiative to help. I tried calling back to talk to Mike the Assistant Manager and he says that I need to file a police report. For something that was not even my fault. Nor did I ever receive in my hands. According to customer care. Nationwide all Best Buys are being even more aware and more secure so we are checking IDs with all pick ups So sounds like the manager “Mike” doesnt want to take responsibility of one of his reps giving away a $1400 devise to the wrong person. Seems like they are just brushing me off so they don’t have to deal with it. Best Buy is leaving a sour taste in my mouth, sorry to say.

Thanks for asking I was just there and I think curbside pickup is great

Very helpful. Jim in the Auto Stereo Dept. always goes above and beyond to provide excellent customer service.

Great customer service and support...

Not very knowledgeable on products

This place is bomb love there stero and tv section.

Staff very helpful

Didnt have a very wide selection of what I was looking for. But then again neither did Office Depot. So I kept looking.

I was on the phone for 1hour waiting for someone to pick up. Then I called again no dice. Your customer service is horrible. If it wasn’t that my husband is really sick your manager would have gotten an ear full🤬.

Staff here are quick to help with questions I had and were super helpful. The guy that helped me went above and beyond to find me the game system and in the colors I was looking to purchase.

Ok but sometimes feel their employees make it uncomfortable, like stocking you thats just how I feel... sorry

NEVER EVER EVER EVER Get you car stereo installed here!!!!! I bought my car stereo here and they have rescheduled me three times and each time being a month apart.1st it was they couldn’t install it for a month when the guy I bought it from said it should only be a week! 2nd time it was they scheduled me at a time when the installer wasn’t there! 3rd time was the installer didn’t show up so I had to wait another month! I bought my stereo back at the end of August and now they’re telling me they can’t install it till the beginning of December!!! Biggest joke ever!!! If I could give negative stars I would!!

Super friendly and helpful

Sales Associates are very helpful. They pretty much have what you go in there to purchase

It was great. Got what I wanted and the check-out line moved fast.

Great place to get your electronics stuff.

Place is good to shop at but definitely dont work here, ever since Mario Barron took over the management has suffered as there is tons of obvious favoritism in the work place as well as poor employee treatment. Me and about 8 other great workers left since we couldnt handle the injustice at work.

They dont have a lot of Bose products.

Store quality and service has gone down

Staff was attentive and helped me immediately.

First time I ever go in and nobody ask me if I need help. Bought a printer a few months ago and needed supplies for it. I stood in line for about 15min rite in front of the male employee who was flirting with a customer. I walked away to printer supplies and another customer (male) told me he needed help but the employee had been with the same customer for about 30 min before me. Bad service today. If you dont belive me or the customer I spoke with. Look at your security cameras!

Mr. Bear was a great help. Price was great & the services I requested.

Customer service is good. Had to return a controller three times and the staff has been friendly and fast.

Curbside pickup is fast and the customer service rep was very courteous and friendly.

Kinda busy but it is holiday shopping time the staff was helpful

Friendly and verry helpfull

To go place for electronics....recently seems like they havent had what Im looking for ....Nov/Dec deals on TV are awesome

Good place to shop.

Always great service and friendly customer service..

Excellent customer service!!

During a pandemic people have to do the best they can. I think Best Buy does this well with very little inconvenience. I appreciate their efforts.

It is a good store but unfortunately there are a few people that take their job for granted. They forget that the person buying the products are essentially paying for their wages. They should take pride in their work and knowledge of their products. Half the time I feel as though I know more about their products and website than they do. Store is clean and organized and that is appreciated. Their in-store pickup is quick and they are normally attentive and ready at the registers. Overall a good store and better than others I have visited in the past.

Never fails love u guys!

They were very helpfull.

This new curb side pick up love it !!❤❤

Very friendly and helpful.

Good costumer service

Still operating even though ther is covid and have the gadgets i need.

Good experience. Found what I was looking for quickly and was out in just a few minutes

Long waiting time. Had to sign in if wanted to be helped

My experience at Best Buy was great, the staff was very helpful.

Great service here in salinas the employee was very helpful and patient 👍

Its a good place but Im just kinda mad that thay dont always have every thing in stock but thats just a dumb thing to be mad at because thay obviously are not going to have every thing 24/7 the employees were nice and I like it🙂

They sold me Wrong Electronics I use a motorized scooter & now I have to go back. Last time I shop @ the Salinas,Ca. Store @!@