This was my first time ever bleaching and coloring my hair, I was very nervous but my stylist Kylee Griffiths walked me through the entire process in depth, answered all of my questions, and made me feel very comfortable during the entire process. Such a beautiful, clean, and professional environment. Everyone was very friendly, and I was offered snacks and drinks. Thank you so much for the amazing service! I highly recommend anyone from just cuts to colors to visit Lunatic Fringe on Parleys Way :)!!

Sam C. is AMAZING! She spent so much time and effort on my haircut and it looks terrific. Very talented, very sweet, I absolutely recommend booking with her! Shyla is also super talented and Cole is fantastic. Really just all around amazing folks there.

Amazing experience everyone was really sweet! they offer snacks and drinks if you need them everything was really clean and the workers who did our hair were Samantha and Erica I highly recommend! my hair feels so soft and healthy.

I originally had come in and my hair was a bunch of different colors and it was super damaged and I got a color correction and cut from Kylee Griffiths and my hair looks and feels so amazing! Not to mention she is so informative and talks you through everything she is doing with your hair so you know you’re going to love it! I’m not much of a talker and she didn’t make me feel pressured to chat with her and that is always a huge bonus! 10/10 would recommend her to anyone!

Shyla did an amazing job. I highly recommend her if you have curly hair. I loved the products she used and how knowledgeable she was about curly hair and she explained how she styled it so I could do it next time.

I have had wonderful experiences both times I have come here. The service is on point. They are upfront ans honest about service pricing every step of the way to make sure there are no surprises. Both stylists that I have had have been knowledgeable, kind, and professional. I moved to Layton but will drive back to Salt Lake because of the quality and great results I get every time.

Tallie was awesome! She did a great job coloring my hair and really listened to what I wanted! I would definitely go back to her for all my hair cutting needs in the future.

I had an amazing experience at Lunatic Fringe! My balayage looks amazing, its honestly perfect and exactly what I wanted. Sam was so kind and attentive, and I cant wait to get my hair done by her again :)

This was my first time here and I had a great experience overall. My stylist Tallie was super helpful and patient with helping me to figure out exactly what I wanted to do with my hair. She gave me great recommendations and helped me to find a style that works for me. I will definitely be coming here for all of my future hair care needs!

I just had my first appointment with Katlyn and I am SO happy with how my hair turned out!! I get so nervous when trying out a new stylist, and have yet to find the one I want to stick with in the SLC area... until now! Katlyn was so easy to work with. I know NOTHING about hair and somehow she gave me exactly what I was hoping for! She is a very intuitive stylist and was able to give me exactly what I needed, even though I don’t quite understand hair language and what not. Hard to find!! Katlyn walked me through pricing before doing anything, which was much appreciated (as that has not always been the case in my experience with Lunatic Fringe). She was so fun and professional and the whole experience was amazing. Her ability to take me from a brunette/brassy blonde “melt” to a very pretty and natural, dimensional, balayage is incredible!! And it looks so natural which was my #1 concern. I have found my new go-to stylist and I highlyyyy recommend her to anyone. She is incredible and I’m so impressed.

Tallie took such good care of me today at Lunatic Fringe Parleys. She was extremely knowledgeable about all the right products for my hair and was able to educate me on what to do to keep my hair healthy. She also gave me the best scalp treatment and scalp massage 10/10 recommend coming in and seeing Tallie, or frankly any of their hairstylists, they are all amazing!

Shyla is literally the best hairstylist ever! I love this location and what she has done with my hair. HEALTHIER, STRONGER, LOVE IT.

Kylee Griffiths did an amazing job on my hair! I walked in with dry and dehydrated curls and left with shiny, bouncy curls. She is excellent at cutting in a way that complements and enhances the natural hair pattern. My curls feel lighter and are more defined. She is a great communicator and made sure I was happy during the entire process. The atmosphere here is very welcoming and clean. Thank you!

Aubrey did a great job with my hair. As a man with longer hair it is great to go somewhere that knows how to handle it.

Was very impressed with my haircut. Ericka did a great job and was very friendly. The salon was clean and organized. And the prices were very reasonable!

Loved my experience here! Aubrey was amazing, and the rest of the stylists were so sweet! Will definitely be back!

I’ve gone to Lunatic Fringe a few times now and I really enjoy my experience. It’s a very professional and fun environment. The prices are higher than average I’d say, but it’s worthwhile due to the quality of the hair styling/cuts! I got a couple daring hairstyles and they did a great job.

Absolutely love this salon! Shyla is amazing, especially with curly hair!

Love this salon! Super professional and clean. All the stylists are friendly and make it welcoming.Kylee Griffiths is also a total rockstar. She is super kind and really took the time to understand what I was looking for. I would definitely recommend her for a color or cut!

I love coming to get my hair done here. They always do an amazing job. I always feel confident my hair will turn out the way I want. They are very informative and helpful when I have questions or show me the right product for my hair, and the proper way to take care of it. I highly recommend this salon.

Made an appointment for myself and a friend since we were both looking for a new stylist and this place has great reviews. I told the receptionist we were specifically wanting a stylist that does a good job with cutting and layering. I came in a couple days ago for my hair cut with Aubrey. While she was super sweet and easy to talk to, I couldn’t really tell how my hair cut looked with the way she styled it. After washing and styling my hair today, I looked at the cut. Every “layer” of my hair is uneven!!! I have longer and shorter pieces everywhere. My friend’s cut didn’t turn out well either. Super sweet staff but 2 expensive cuts aren’t quality!

Kylee is great! Always so friendly, knowledgeable, and professional! Front desk staff is always so friendly upon arrival and leaving. Staff you interact with during your experience always has a smile on their face!

Kylee Griffiths was amazing and recommended products for exactly what I needed. We started my cut on time (which is such a bonus to me). I love my cut and the service! Highly recommend!

Cole is the best! I will always get my hair cut here by Cole! He is really practical and listens to what you want and makes it happen.

Kylee Griffiths dyed my hair pink and she did a fantastic job! I love it so much! She was so professional and nice the entire time. I felt very welcome and comfortable in the salon! Her skill is incredible and I am so in love with my new hair.

Kylee Griffith is a phenomenally gifted hair stylists, the quality of her work is superb. Kylee also has a wonderful personality and it is always a pleasure to spend part of my day in her chair.

Im getting charged $50 dollars for having to miss an appointment. Most expensive haircut I didnt get! Too bad, I really liked my stylist and would have rescheduled, but thats a really insulting policy. Ill have to find somewhere new to go.

This hair salon is the perfect place to get a professional cut for a great price in relaxing and comfortable atmosphere. I highly recommend Tallie if you’re looking a the perfect layered cut and blow out! The staff is overall very friendly and knowledgeable about the best care for your hair.

Amazing!! The experience was overall great. I came in with terribly dead hair and left with silky soft hair. Sam did exactly what I wanted! Thank you!

Fantastic place, very welcoming, got a great hair cut!

I always look forward to my appointments with Anna at Lunatic Fringe. Everything about the experience is seem less, I love how easy it is to book your next appointment and of course the text reminders are always appreciated. From the moment I walk into the salon Anna makes me feel special. She listens to my hair struggles and gives me valuable feedback and together we come up with a plan for my hair. Anna is very knowledgeable and keeps up on current hair trends. It’s always fun to hear about the latest products and styles. I appreciate the time she spends with me going over hair care and styling. I can tell it’s important to her that her clients are comfortable with their hair when washing and styling at home.

I had a great experience with Sam! She was very professional and knowledgeable about the best course of action for my hair. She went through prices with me before we started so no surprises there. Not to mention great conversation while I was sitting in the chair! My hair looks great and I already have my next appointment in the books!

Tallie was amazing! She was an incredible listener and completely understood what I wanted in a haircut! Thank you!

I had such a great first experience with Kylee Griffiths. She was super helpful at recommending styling/care tips and products to help my hair that has been struggling in a new climate. Cant wait to be back!

Tallie is amazing! She’s always willing to listen and help you achieve your hair goals! 10/10!

Tallie was the best hair stylist I could have asked for! She made my hair a dream, and the business itself is so professional and high class. Great place for any hair needs!

Such a great experience. Love the vibes and the haircut!

Absolutely love it here! This was my first time going and I had Sam. Very sweet and explained everything to me to help me with my hair goals. My hair looks absolutely amazing and most definitely going back for future hair cuts!

I got my hair washed, cut, and styled today by Kylee Griffiths and she was amazing! The entire experience was wonderful, I would recommend it 10/10. From the moment I walked in I felt pampered. Kylee made sure I was happy and comfortable the entire time. I gave her an idea of what I wanted and she made my hair dream come true! Not to mention the best head massage ever. Thank you so much Kylee!

Tallie has been super reassuring and making my hair something I love! She’s very patient and despite my difficult hair is making it something I’m happy with 🖤

I just had a haircut with Kylee today, and I LOVE her! She did such a thorough cut and really listened to what I was asking for. She made sure to confirm that we were on the same page, and I love that she’s such a great communicator. Her shampooing and scalp massage skills are 💯💯💯 she’s super sweet and will make sure you are happy! She is also very knowledgeable about hair care products so make sure you ask her opinion on those. I will be making Kylee my go to stylist from now on! I’m so happy I found someone to care for my hair needs after moving here to Utah from Florida! ❤️

I absolutely LOVED my experience at the salon!! Sam was the sweetest! She was so knowledgeable and helped me achieve my blonde goals while still keeping my hair healthy. Cant wait to go back :)

Kylee Griffiths is amazing! Shes so sweet and so talented! Highly recommend!

I love my new hair! Kylee Griffiths cut/styled it to perfection, and the staff is so friendly and welcoming. I’ll definitely be back!

I had Kylee Griffins who did color and the out come was amazing! Very professional and super friendly. I will definitely be coming back. Thank you

This is my favorite location! the staff is welcoming and friendly, and very respectful. I love the atmosphere and it is always so clean! My stylist, Kylee is the best. she is so talented and kind! I trust her with my hair, so should you! thank you guys :)

My son sees Cole and he always looks and feels great when we leave. Cole does the best cuts and color Ive ever seen. We love lunatic fringe!

Loved my salon experience! The space, the people, the products -- all top notch! Sam was my stylist and Ill definitely be booking with her again! She listened to what I wanted and did an awesome job with my color (blonde) and cut.

They were wonderful! Tallie did a great job and listened to everything I said!

Anna has been doing my hair for almost 3 years now. She is the most talented hair stylists out there. I always leave feeling beautiful and taken care of. She has transformed my hair in the last 3 years and I won’t go to anyone else. She is so loving, so sweet and ALWAYS gives 5 star service. She is a blonde expert and I when I leave I am already so excited to return to see Anna and to have my hair done by her!

I love the atmosphere! To wash your hair out you are taken to a room with dim lighting and music and given a scalp massage, which is very relaxing! Tallie gave me a balayage, she was very nice and did a good job.

Beautiful salon and great stylists. They go above and beyond to ensure a five star experience every time. I won’t go anywhere else after getting this kind of treatment.

Kylee griffiths was the best!! Love this cut and love these products! Will definitely be back!

Went in for a full single color, turned out absolutely great; the stylist was so nice and friendly. Overall the whole appointment was full of great service, kind staff, and a professional atmosphere. The salon is quite stylish and really clean!

I love Lunatic Salon! Kylee Griffiths does an amazing job with color and everything in between, she will walk you through your whole process and has really helpful hints!

This was my first time visiting a salon but it certainly wont be my last. Kalli cut my hair and she did an amazing job of explaining what would work with my hair and what wouldnt.She was also very personable and easy to talk to. An hour flew by without me even realizing it and I was left with the best haircut(and a new style) Ive ever had along with notes on what the cut was and how to style it.Overall l had an amazing experience and if I wasnt moving this would be my new regular place to go.

I have been getting my hair cut by Micky for 10 years and she never ceases to amaze me! Even as a new hairstylist, Micky always knew exactly how to make me feel beautiful and fun. As the years have gone on her skills and vision have skyrocketed. I can now go to Micky and get a different cut each time and it always looks perfect! I dont even tell her what cut I want. I just sit in her chair and let her artistry shine through. It is never easy for a woman with short hair to find a hairstylist that can make your hair look feminine and edgy at the same time, but Micky does that every single time. She truly cares about me as a client and makes sure I look perfect every time I leave the salon. I am so glad I found her!

Getting my hair done is a major self-care thing for me and McKinley at Lunatic Fringe did not disappoint! I will follow McKinley anywhere but I have to say I love that shes at this salon now.First, about the salon. The front desk attendants were kind and helpful. The Lather Lounge is my new favorite thing! A quiet, dark place where I can relax while my hair is washed and scalp massaged... the absolute best! Most salon shampoo stations are super uncomfortable but the Lather Lounge chairs are amazing. My neck was so comfortable and you KNOW that never happens, especially for short people like me! The salon is brightly lit and not loud like some others can be. It was a quick jaunt off the 215 and really easy to find.McKinley was great! She listened to what I wanted, then explained how she would do it. She checked in with me through the process to ensure we continued to stay on the same page. She had some suggestions for me that I really appreciated. I love my haircut! It can be scary to do something different but I felt reassured the whole time. I cant wait for my next appointment with McKinley!

Always come out with the best hair all thanks to Kalli Edwards❤️

My stylist Aubrey was amazing!! It was such a good experience, especially compared with the bad experience I had with another salon recently. Everything about Lunatic Salon was awesome and I am very happy with how my hair turned out. The Lather Lounge where they wash your hair is extremely relaxing- dim lighting, lovely spa music, good smells. The salon was also affordable (it was 1/3 less than the last salon I went to, except this time I was actually happy with the results!). I highly recommend this salon.

Wow! My hair needed some major love and the service was amazing! Shyla Waldner styled and cut my hair and was amazing ! 10/10 recommended !

Kylee Girffiths cur and style my hair today and she was awesome. She recommended the products I need for my type of hair and let me style my own fringe several times. Cause a girl needs to get her hair her own way 😊 thanks so much! I’m so happy with my haircut

Okay long review ahead!! Went there this last weekend and saw Kallie. Seriously can not say enough nice things about her!! Her customer service was NEXT LEVEL. Ive always had bad experiences with getting my hair done at a salon and have resorted to cutting and coloring my hair from home on my own for the past 5 years. I have brown hair and wanted a blunt cut above my shoulders and wanted to go blonde as well. I was very nervous that bleaching would damage my hair and was hesitant to commit to it. Kallie did a bleach test on my hair and made sure that she would only do what she felt like would keep my hair healthy and look the best. We ended up deciding to just do the blunt cut that appointment and schedule another one to bleach it so that she could have enough time to make sure it looked the way I wanted it to. Will definitely be going to her again!

Squeezed me in same day with Tally. She was so knowledgeable and professional. I loooove my haircut, chopped off at least 6 inches which Ive been too scared to do for years. she told me which length would look nice on me and she was spot on! Great experience from shampoo to cut to style!

Lunatic fringe is the absolute best hair salon I have ever been to. Rescheduling with the same hairstylist is a breeze. Everyone there is super nice and talented. When your hair is getting washed there’s no uncomfortable staring at the ceiling or neck cramping, they put a stand in the basin to rest your head on and you get a scalp massage while the conditioner soaks in. But most importantly I have never, ever walked away with a haircut I don’t like. 10/10 will always recommend.

I had my hair done with Tallie and loved my cut! Plus her washes and scrub felt so good 😍

I only ever let Micky touch my hair. With my complicated curls and texture, she always knows how to finesse the color and cut to perfectly suite my style. She’s a master with color and always adds depth and texture to any style. Plus her friendly demeanor puts you comfortably at ease.The facility is clean and professional. Opposed to the salons where individual stylists book a chair and everything looks so haberdash, Lunatic Fringe in Parleys Way has a unique and uniform professionalism.Micky’s books often fill up quickly so I try to book at least 2-3 weeks out. Worth every penny to sit in her chair and have her work her magic!

This saloon is fantastic! My first visit with Tallie. She helped me pick a darker color for my washed out hair and it looks amazing. Super happy!

Everyone here is so friendly, I really enjoy Lunatic Fringe Parleys way. I had my hair done by Katlyn Graff, She took extra good care of me and my hair. It turned out so beautiful.

This place is fantastic! Always love the result and the experience! The dark room where they wash your hair and give you a head massage is AH-mazing!!!

I always get hair cut with Kylee . She is super nice and professional . She will listen to what you want about ur hair and give u a perfect beautiful hair cut.

I have always wanted to get blue highlights, but I was afraid that it would turn out terrible. I am also very afraid of my conservative mother-in-law and care way too much about her opinion of me. As a 30-something, I have never colored my hair before -- but a global pandemic can make you do strange things, including seeking one of the few semblances of normalcy like a trip to the salon to try out a fresh new look.I booked my appointment to Lunatic Fringe online (thank you for taking online appointments so I dont have to talk to a human) and was randomly assigned to Kylie as my stylist. Upon entering, the salon was squeaky clean and they took my temperature. Good to go.When I sat in Kylies chair, she listened to my ideas and suffered through my anxiety, but quickly calmed my fears about coloring my hair - especially a fashion color as she called it. Throughout the whole process she so kindly held my hand (metaphorically, of course) and explained every step.And oh my goodness, my hair turned out amazing!!! I am in love. And I am so happy I pushed myself to do something a little crazy. I am especially grateful for the expertise of Kylie who is a true color artist and an all-around awesome stylist. Ill be seeing her again for sure and returning to Lunatic Fringe. Maybe in a few months Ill try purple?

I went in as a almost platinum blonde needing my roots done and left as a brunette with green grey ashy brown blonde on the ends. FYI the color darkened overnight as well so woke up with Dark brown green grey ashy color. Nice right? No. I drove back to the salon to explain my grievance and the manager couldn’t be bothered to stop a hair cut that she had not yet started to come and speak to me a few feet away. When I demanded she speak to me she did so reluctantly. I now have to walk around with this awful color for 5 days until some one different can try to fix it. I will never use this salon again.

Tallie did an amazing job at giving me subtle highlights for the spring.

I absolutely love Lunatic Fringe at this location. The hairstylists are super friendly and welcoming. The atmosphere is very down to earth and in a way I feel like a celebrity walking through those doors. It definitely is celebrity quality work. I have never had damaged hair leaving this salon and always get what I asked for if not better!If I could give this a 10 star I would!

I’ve been coloring my hair blonde for 20+ years and never found a stylist that I loved professionally and personally until I met Anna!! I can’t say enough amazing things about her. Not only is she an expert at hair coloring, products, and styling, but she is also such a pleasure to talk to. She has become a dear friend of mine and I can’t imagine going to anyone else. I don’t know how I lived without her!! Highly recommended!!!

Kylee was my stylist. Friendly, professional, clean, and easy to work with. Gave great advice and guidance for a first time hair coloring. Came back for the coloring because she did a killer job with my haircut the week before.

I came to get my hair dyed purple. My hair stylist was very nice! The only problem was that she didnt have much experience with curly hair, and I ended up having to style my own hair all over again when I got home. It was my first bleach job, so I dont really have anything to compare the dye job to, but the dye washed out in the first month ish of getting it done, which was much shorter than my second and third times dying, even with the conditioner for the few times I washed my hair during that period. Then again, the original color had washed out to a gorgeous peachy color, so I was still happy with it!(Edit: thank you for reaching out!)

I’ve been going to Micky for a couple of years now and I’ve had an excellent experience every single time. She is so talented, fun and professional. My hair is the healthiest it’s ever been, thanks to her recommendations and skill. I recommend her to everyone!

Great place. Sam was extremely attentive and gave me an excellent cut. Will certainly be returning!

I’ve been coming to the location on Parley’s for over three years and have seen a few different stylists, all of them have been wonderful! The wash room is my favorite, so relaxing and my favorite part of my visit. The salon is always clean and everyone is very nice and pleasant. Love coming here!

My lovely stylist Kyle was such an amazing hair dresser and person to talk to. He is so personable and makes you feel comfortable and excited the moment you are greeted by him. He is especially great for younger clients like myself, seeing as we know the same stuff and enjoy the same topics. I have never had such a great hairdresser and will most definitely be coming here long term !!!

Mckinley is amazing and did such a great job with my hair!! It was such a relaxing and comforting experience. Very good customer service, it felt like I could just relax and talk. Also following COVID-19 guidelines beautifully, i have no concerns! thank you mckinley for my gorgeous cut!

I love this Salon. I love all the stylists that work there, but Micky is my favorite. Shes really listens to my needs and Im always happy every time I get to see her! 10 stars if I could! Highly recommend.

I came in here today with hair that was waxy and struggling, Tallie gave my hair a whole new look and I will walk out of here feeling like a queen!!

Came in with no plan, Aubrey helped guide me through the difficult process of navigating long hair for the first time. PHENOMENAL!! And the head massage was on point too!

Kylee Griffins is the absolute best!!! She had done my hair a few times and I plan on always going back to her:)

My experience with them has always been wonderful. My appointments are always on time. It’s a very clean environment. They have flowers that are changed weekly to bring a little more life to the salon. They are always patient and kind when I bring my kids and offer snacks as well. Plus Shyla always knows just what to do to make me feel gorgeous no matter my hair length, color, or style!

Kylee griffiths is amazing

My experience at lunatic fringe was amazing. I saw Aubree and she was great! I have very long unmanageable hair, and she cut and colored it to perfection. They also offer drinks and snacks through your service. AND the best part is the head massage you get while your hair is being washed! I highly recommend Aubree and lunatic fringe!

Such a good experience! Everyone one was so nice! Aubree did such an amazing job on my hair, and I have seriously never been happier with my hair! Will continue to keep going back. :)

It was amazing that my daughter did amazing job I love my hair and she took great care of me it was a amazing salon and I felt very welcomed thank you Misty Garlick!!

Anna Nielson is the best. I have been coming here for a while now and o always schedule with Anna. She is the best hairstylist I have ever had. If I could have her wash/cut/style my hair every single week I would. She is the only person I trust with my hair. 100% worth the price (which is not even bad by the way). 11/10 recommend. I love Anna!!

I’ve NEVER walked away with a cut or color I didn’t like and I’ve changed my hair a TON. I’ve been with my stylist, Micky for 10+ years and would absolutely recommend her to anyone and everyone. She’s very skilled, full of knowledge on coloring and processing and how to get you where you want to be. Always ask for Micky! Xoxo ride or die!

Horrible Horrible!!! They have no idea what they are doing!

Loved my experience at Lunatic Fringe. I had Kea do my hair and she was incredible. She took the time to get to know me and figure out what I wanted to do with my hair. She helped me find a style that fit my needs and looked good. I would definitely recommend this place to others!

I had the best experience here! The atmosphere was so nice and Kylee is AMAZING! I love how she took the time to do everything perfect and took the time to educate me about my hair and the best home care to keep things healthy! Such a great experience!

Anna at Lunatic Fringe Parleys is THE BEST! Im so glad that I found her after moving to SLC from NYC! She always does such a great job no matter what Im asking for and I know Ill love the results every time!

Lunatic Fringe Parleys is seriously so amazing—especially Anna Nielson! Before coming to Lunatic Fringe Parleys my hair was fried and I hated it. Anna is my hair ANGEL, she made my hair healthy and beautiful again! I’m so grateful for her and I haven’t gone to anyone else in two years, since the first time! Anna always makes my blonde hair perfect! I can’t recommend this salon and Anna enough!

I had an all over bleach performed 1.5 weeks ago, it was fine - my hair is usually toned to be cooler and Kiley (?) toned it to be more ashy, the color is fine - nothing miraculous, not exactly what I asked for but fine. Today, I was called and asked if I was coming to my appt. I apologized and said im sorry I have it written down for tomorrow, they told me they would have to charge me the cancellation fee (which she later informed me was the cost of the service) - i asked her how much that would cost and said she would have to check but i was scheduled for a color (but I had just had my hair colored 2 weeks ago) instead of believing me she put me on hold for 5-10 minutes to check my history which is one whole appointment but apparently that requires a long hold, i was under the impression that she was hoping I would just hang up. So they scheduled the wrong appointment and that was my fault. Maria then said that she mistaken and i was correct and it was a cut, and she was going to charge me $50 for having the wrong date because I was informed of the policy, although I was not - i booked that appt in person, and no one mentioned it to me. Also, when i scheduled the cut I was told it would be $35 since it was supposed to be done with my color but we ran out of time - but apparently Kiley and Maria (the manager) can make up prices as they go along - i would have been happy to pay a reasonable cancellation fee, but most places give you some grace especially if its the first time its ever happened. I myself do therapy and have people that dont show up, but id never charge a client the full cost of the service and am very lax - in the long run you make more money building relationships with your customers. I asked to speak with a manager, and Maria said she was the only manager which also seemed weird bc i kept asking her about the cost of late cancellation fee and she again, put me on hold to check - when she returned she asked me for my credit card info to put on file. I will never use Lunatic Fringe again. There was miscommunication in time, and apparently that means i have to pay for something I never received and then pay again if i want to reschedule the service. I didnt receive a reminder call/text, the first contact with them after scheduling the appt was asking me where I was and if I was coming in - i answered their call bc I thought it was the reminder call and that I would have to answer covid screening questions. I requested an owner call me and not one has not reached out by end of business day. Go anywhere else, literally this place may get the job done when there is no one else that can get you in- but there is clearly a reason they always have open appointments and can fit people in last minute. Im super upset I gave Kiley over a 20% cash tip when I got my color done and told her she didnt have to blow dry my hair since I was in a hurry - which took 45 minutes to an hour off the total time of my color. i also said i could still come in tomorrow when I thought the appointment was and would pay up front ... But they wouldnt let the cancellation fee go, im glad that they finally confirmed it wasnt a color appt as I would have been charged $145 and up .. Honestly since they charged me anyways i should have just shown up with my toddler and baby and got my hair cut, lord knows i wont be able to afford one now after paying for an expensive cut i did not receive but was trying to be considerate - but they offered no solutions, so i should have just done it. They clearly show no consideration to their clients.The best of your ability is replying to a google comment stating you can do nothing? I asked for an owner to contact me to Maria, you clearly have my contact information please have one reach out. I am very upset. Any funds that are charged to my card will be disputed. You claim that I was “aware of your policy” but as stated I made my appointment in-person, and your manager was completely rude on the phone.