It is difficult to find good service anymore but I found it! The employees at Valley Fair Mall were excellent on Sunday when I was there. Very friendly, personable and helpful.

The sales representative was very nice in helping me find what I needed!

I walked in today (06/11/2021) in the afternoon and young girl working issued me my birthday gift with no problem or fuss. I didn’t catch her name but she dark hair and was the only one working. I didn’t feel pressured to buy anything which was nice, all I needed was my yearly gift. I chose LANEIGE because this store didn’t have NARS gift set that I originally wanted. That’s okay, I still appreciate free birthday gift, it’s nice of Sephora to offer that!The store wasn’t busy today and I might be back to shop here next time I need something. The atmosphere seems relaxed and friendly. This store is just the right size where you don’t get overwhelmed with too many choices and too many people. Thank you.

There was a young girl, probably Hispanic, super super nice and kind. The other employees and the location itself it’s one star. Never going back.

The rudest employees Ive ever encountered. Twice this week Ive attempted to shop this location and been treated poorly both times.

Saw a lot of negative reviews, so I thought I’d share my experience! Went on a Sunday, and I was immediately greeted and asked if I needed help. Throughout my visit, I never needed to look around for more than a few moments before I found someone to assist me or get me a sample, and they were more than happy to do so. The employees were all very sweet and willing to help. I have always loved Sephora and had a great experience at this one.

Ive had a few strokes and it comprises my ability to talk. These ladies were just wonderful. I didnt know how to redeem my gift cards, and instead of making feel embarrassed, they stepped up and did it for me! I have never been so grateful for a salespersons help.

The consultant who helped me was amazing! She was super attentive, eager to help, and over all friendly and warm. She went above and beyond to help me get the right products for my skin! Thank you!

Love there free samples of perfume you get up to 3 a person

My cousin and I were doing an exchange and Kindra & Jess were waiting for a MOD to confirm and they were so attentive and helpful! Store was so busy and they were just like so nice!

I went in not knowing what to get or color but the staff there were so helpful and knew their products well. I am very happy what I bought, i am definitely returning back. @Elsa_Fun_Fit_PlusNutrition

Girls were nice once you could get them to talk to you. They were more worried about doing their own makeup instead of helping me find products.

Ive NEVER had a bad experience in ANY location ive ever visited. The staff are very knowledgeable and patient, and will help explore your options.

Just as everyone else has stated, they act like the dont want to help you. Ive actually pretty much given up on Sephora and moved to ULTA. This location is to small when I have to go in with my wheelchair as well. Also, just a side note, what the heck happened to the return policy? Its like Sephora vs ULTA reversed as far as return policies go.

Very Rude! Bad Customer service ! if you dont like encountering or helping people you shouldnt work customer service!!!

Bad customer service!!! Rude girl inside didnt pay attention to us was not polite at all is not like she was busy there was no one in the store with us !!!! And it wasnt like she was cleaning the store was a mess!!!! And after paying almost 200 got my things thrown in my bag!!!

A friend recommended I go. I tried to get some help from the employees and they completely ignored me.

Usually only one customer service rep available to answer questions/checkout

Great selection of products, friendly staff and knowledgeable staff members

I suppose its okay I didnt really go in and do anyting

Bad service you ask something and they barely speak and all the times that I’ve been there, is always so dirtyAnd they never have what I wantI asked her do you have this product no we don’t it’s sold out, and I think they should say you can order online pick up here and there is no charge in the shipping, one time a lady told me from city creek that.

Awesome place