The service by Michael was exceptional. I can’t think of one thing that would make my experience any better. Everything was exactly on time. I received the service I went there for, Michael went above and beyond to make sure I left with a second key which I had ordered. When I got to my car it was washed and vacuumed. Four days later I returned to pick up the key insert and they repaired my other key FOB. Exceptional.

Alex was great he was able to get me in on short notice to keep me on schedule for my vacation. The service department was extremely clean and welcoming and the waiting room was amazing. As my car was getting the brakes done I received videos and texts from the mechanic. I was out of there in the time they promised.

Great experience. Quick. Professional. Thorough. Don’t try and upsell. Michael went out of his way no to help me with a few things that went way beyond my repair. Highly recommend.

I recently took my Volvo for regular maintenance and it was by far the best experience I’ve had with car service. Mike was great in helping me determine what I needed for the age and mileage of my car. They sent me a video after the inspection was completed to explain additional service recommendations. I never felt pressured or felt they were trying to sell me things I didn’t need. They were honest and informative. When I returned to pick up my car, Mike arranged for Morgan, one of the sales associates, to meet with me and answer my questions about the car, as well as to show me additional features and benefits of the car. She helped me get my Volvo ID and the app. I appreciate their kindness and sincere help. Thank you!

They always provide excellent service. The video summary is a nice touch. This time, Michael was the one making my oil change/inspection flow seamlessly. My fuel injector replacement a few months ago went just as easily with Brandon heading things up that time. I definitely recommend them!

This review is now an Edit! Yay Ken Garff. Thanks for reaching out!I brought my XC-90 in for service, tires, repair of AC, and Detailing work. Everything was done well except the detail work. I was initially very unsatisfied as the detail work was not done so I needed to do it myself. See photos for water spots that were not removed. The General Manager reached out to me, and has made it right. What can I say! It might have taken a few weeks for them to get on this, but what counts is they do care about their reputation, and customer satisfaction, and do make things right when they dont achieve a good review. I changed my 1 star review into a 4 star review, and expect that next time I go in for services, I will be leaving a 5 star review.

Brandon and Russell were amazing to work with and took excellent care of me and my vehicle. Their attention to detail and consistent communication were greatly appreciated! I loved the video walk through of my car, as well as the text communications. They also provided a Lyft to get me home when I dropped my car off!Tip-top service; I won’t be going anywhere else!

We went to the Ken Garff Volvo with a pretty specific car and budget in mind. We primarily worked with Morgan and she was awesome. She was thorough explaining features about the car without overwhelming us. She was respectful of our budget and helping to find a situation that would work for us. Morgan was really knowledgeable about Volvo and answered all our questions, as well as being friendly and helpful throughout the entire process. Everyone else we talked to were also welcoming and nice. Excited to be part of the Volvo family.

Friendly efficient staff. Car was described accurately and ready for me as promised. Would buy there again.

I went into Ken Garff Volvo for my 50,000 mile maintenance. They did a full inspection of everything that was promised in the service and we were treated very well while waiting at the service center. The dealership is a little more expensive than it would have been to take it to a local mechanic but they were able to fix a recall and perform various inspections that I would not have gotten elsewhere. They also had a lot of knowledge and were great at answering any questions I had. Will be coming back for my 60,000 mile maintenance.

My sales guy was really great. He didn’t give us any pressure. The car we wanted was in stock and on the lot.The only compliant I have is probably the number one compliant among car dealerships the amount of time you sit and wait. We were there almost 5 hours. It was getting to the a point that we almost left and said forget it.

Mitch was fantastic I knew what I wanted going in, and despite it being a very busy Saturday for him, he made it happen quickly and easily. Thanks so much!

Brandon at Ken Garff was fantastic in communicating on my Volvo. The work done is fantastic and so far I’ve driven the car 300 miles and it’s running strong. Would recommend!

After a 3-months of being bounced from mechanic to mechanic; each of them saying, that they knew what to do to take care of my poor Volvos many troubles. I finally bit the bullet and decided to try the dealership after 10 year hiatus due to the massive costs, I thought I would face. And then I got to Ken Garffs Service Department. Brandon, my point man and his team finally came through for me. When I had all but given up, gone nearly broke, paid 3 prior shops for an unfulfilled promise, the crew of experts at Ken Garffs Service Department restored my faith in auto shops. I highly recommend you save your money and take a ride to Ken Garffs Volvo service department. And avoid being taken for a ride by anyone who claims the capabilities and expertise that Brandon and his team possess. Thanks again yall, and Ill be sure to take my own advice and go see the good people at Ken Garffs Volvo for any of my future Volvo needs. Customer for life. Great job 👍

I have purchased 2 Jeeps from this dealership. Have had amazing experiences both times. Morgan, Chris and Lee made it a seemless experience. I also take both of the jeeps to them for routine service and they do a great job as well, even though my cars arent the Volvo brand.

Everything about this service was top notch. Brandon was very considerate, informative and prompt with letting me know what was happening. The service tech was awesome in his video explanation. Moses, my salesman…was and always is helpful and considerate with his time. Christian, in parts, very helpful in getting me a quote on new all weather mats. Continue to recommend this dealership to friends and family!

Being a new Volvo owner, I was quite impressed with the whole process when I took my Volvo into get serviced for the 1st time. Alex was great and I really appreciated the diagnostic video to keep me in the loop.Sincerely,Happy customer.

Ken Garff Volvo has truly exceptional service. Alex (my service advisor) has always been timely, kind, communicative, and friendly. I will be a life long customer of the service center.

Ken Garff Volvo Warranty Service is professional, courteous and timely. The staff is always helpful in coordinating a loaner car and working with my schedule since I drive 500+ miles. The videos of the work done on my car are very helpful. I’ve had great service. Thanks, Jan Buehler, Jackson, WY

Michael Johnson is great. Customer service was top notch.

It’s always a pleasure to get my car repaired at Ken Garff Volvo. Michael and the technicians took fabulous care of me and my C70. Michael also helped with my registration renewal. I know from past positive experiences that they can be trusted.

Outstanding service! Could not be happier- your staff went far above and beyond all expectations.

During my recent visits to the dealership I have received excellent customer service from Michael J. and Alex C. Was pleasantly surprised! Thank you guys and the whole team!

We had our XC60 serviced for the first time and it was a great experience from start to finish. Ken Garff Volvo has an easy to use online scheduling system that truly lets you set your own appointment. And, when you arrive it truly is your appointment. You dont show up to a crowded mess. Great customer service, great care and great communication. Just as you would hope for but isnt always delivered at other places. Thank you, Alex and crew!

They are very professional and take care of every detail. We went in with a tire problem and came out with a new tire and a very clean car. They sent a video to show exactly what the problem was and options for the fix. The waiting area was comfortable and clean and they provided snack and drinks to pass the time. I always feel confident when leaving the this service department.

Michael was very helpful and got me taken care of in a timely manner. In and out on the time they said.

These guys always take great care of me. It’s a little pricey but it is a luxury car dealer after all, and they go out of thier way to make sure you are treated well whether that be with great loaner cars if it takes a while, or getting you in and out quick when it’s something small.

I took my 2006 Volvo V70 R in to have the inoperable sunroof diagnosed and fixed. I was given me an estimate of $4500 to completely replace the sunroof mechanism!!! I had asked the service writer at Ken Garff to double check with technician and they came back and confirmed and said insulation from the headliner had jammed up the mechanism. There was no option and indicated the sunroof would not work with anything short of full replacement of the unit.A few weeks later I took the car to a local independent Volvo shop and asked them to diagnose the problem. I gave them no them no heads up as to my experience with the local dealer. I got a call the same day and was told the issue was fixed and they charged me 2 hrs labor for an adjustment to the sunroof mechanism. Sunroof works perfectly.It is clear the dealer is possibly lacking the know-how and training to do anything but general maintenance and wholesale replacement of broken or inoperable systems (Warranty service). If you want a real technician, and someone passionate about the brand, skip the dealer.

I loved getting a video showing the issues with my car. They were very polite and handwashed my car for free due to my vinyl on it. To notch service!

Volvo Garff service fantastic. Very clear information, did exactly what they said would happen. Every staff person really nice, efficient, and professional.

This was my first time into the dealership with my car. They helped me figure out everything that needed to be done. I was never pressured into doing anything and kept up to date the whole time. I will definitely not dread going in the next time which is a huge plus. I was also signed up for a courtesy car which meant my day to day schedule was not affected and I could be where I needed to be.

Excellent and professional service experience. Brandon checked us in, was very courteous, and answered our questions. The necessary work was completed within the estimated timeOur service advisor, Michael Johnson, kept us informed of the new tire installation, alignment, and oil change with texts and videos. We also appreciated the applicable discounts. As always we enjoyed the comfortable waiting area and snacks!

Honest and upfront service. I went in expecting to pay $159 for the 90,000 service. Upon inspection of the vehicle they determined my tires did not need to be rotated, so they took $40 off the expected price.

Morgan was absolutely amazing from the first phone conversation that I had with her. Living 200 miles from the dealership, the purchase process was done over a week by phone and she was extremely attentive to every detail throughout the transaction. After the purchase and on her day off, she responded to and helped, going way beyond what was expected. Most pleasant experience I have ever had purchasing a vehicle.

During recent visit from out-of-town, my otherwise trusty XC70 needed to be towed due to sudden engine failure. Luckily I chose Ken Garff Volvo. The Service Advisor, Brandon, was pleasant and kept me informed on repair status. It was determined that the turbo return air pipe had blown loose, and simply needed to be re-secured and then tested. Good to go! Best news is that this work was done without charge and I was back on my way home to Seattle. My thanks to the good folks at Ken Garff.

We could not have been more impressed with Ken Garff Volvo! We worked with Canyon Bond and he was amazing!! He was so patient, showed us every car we wanted to see even when we changed our minds and got us a really good, fair price. He has a great personality and we will be back for our next Volvo from him and Ken Garff!

I started my “looking” to acquire a new car process in October of 2020 and Morgan A. was amazing to assist me all the way through until I decided to pull the trigger just recently. Morgan had been so knowledgeable about the Volvo brand along with patient and super fun to work with. She made my whole process of buying easy even when I started off with “I’m just looking and probably won’t buy for 6 months to 18 months”. I would highly recommend working with Morgan and this dealership as you look to purchase a Volvo. I’m so happy with the choice I made based on the knowledge and information Morgan shared with me between safety, vehicle features and the ride all around. I got to work with Chris G. for financing as well and he was awesome to take the time through the process with me even after hours. As long as Morgan A. is still at KG Volvo selling, when or if I need a new Volvo she is ALWAYS going to be my first choice of sales rep to contact.

Morgan Allen was awesome to work with. Best car buying experience ever. She was very patient and thorough helping us get all the settings just right and a delightful person. If your looking for a Volvo I would highly recommend working with Morgan!

Michael Johnson was very welcoming and clear in explaining the service work to be done on my Volvo XC60. When I called to check an additional item for me, e told me up-front what it would cost and adjusted the schedule to accommodate this add. The service finished on time and I was impressed by my entire service experience!! Nice job Michael and Ken Garff.

They had excellent customer service, and provided quality explanation and help towards all my cars issues. They were very understanding and easy to talk with. However, not as timely as I would have liked

Michael and the team always go above and beyond to make sure we are taken care of. The entire journey from drop off to pick up is focused on a great client experience. Hands down the best service team we have dealt with.

This was hands down the easiest car purchase I’ve ever had! Well, aside from the last 2 cars I purchased from them.I went in on a Saturday and they were insanely busy but I didn’t feel that I waited that long. I got exactly what I wanted and at a price I could afford. Everyone was so kind and professional. I loved the water and soda they had in the waiting area, I thought that was a nice touch. I will definitely buy from Ken Garff Volvo again and again.

Great customer service and these guys always wash your car so it’s ready to go when you pick it up! My service advisor Brandon was awesome!

I always get the best customer service, thoughtful, respectful, and timely responses from all the employees and love taking my vehicle in to get serviced here. It’s been my best dealer experience to date. Shout out to Brandon in the service department. He always goes above and beyond.

Ken Garff has been amazing at keeping our Volvo in pristine condition and helping keep our family functioning by arranging for a courtesy car for us to use. Brandon communicated clearly and frequently via text to make sure things went smoothly.

I brought my Volvo to Ken Garff Volvo for assessment and recommendation for how to proceed. It turns out that my car was toast and they recommended to NOT spend on repairs because the costs would far exceed the value of the car. A lesser service shop would have fixed some things up and charged me a bundle and sent me out with a still-defective and hopeless car. I learned that Ken Garff Volvo service has integrity and does the right thing even when it means turning away easy money. Honesty is what I found.

We had such a great experience here especially with our salesman Morgan! She made sure that we got a great deal and was so great at explaining everything to us. Even when it took a little bit for the credit union to get back to us she made sure that we had the best customer service and was very open with us about the whole process. 10/10 would definitely recommend this dealership to anyone extremely trustworthy and no random unexplained fees.

Michael is always thoughtful and helpful. He anticipates my needs while providing excellent customer service at Volvo Service in Salt Lake City, Utah.

Thank you for the excellent service at KG Volvo! I appreciate your understanding with me traveling so far to have my car serviced there.

I always feel well taken care of at Ken Garff Volvo service department. They are prepared when I arrive, communicate well as my car is being repaired, and provide alternate transportation. A great experience!

Best car buying experience I’ve had. No pushy salespeople or gimmicks.

Professional, caring. Mike took care of the vehicle in order that our return trip back to San Diego was done worry free.

Very satisfied with the service provided by Ken Garff Volvo. The service advisor is very knowledgeable and friendly. Also impressed by the well trained technicians.

Service for the recall was great, thanks Mike for all of the information.However —-When my car was returned to my home by the driver, I got into it and noticed that the light carpet had two large dark shoe prints on the floor matte as well as dark smudge on the carpet near the door of the passengers side.KG always provides a courtesy wash, nice right! Clearly they washed my car, However this time some strangers grunge was left behind in the passenger side.

Brandon, the service advisor, demonstrated once again why Ken Garf is rated so highly.He was extremely knowledgeable and, more importantly, committed to making my service experience the best possible. Both often rare gifts Great job Brandon!

Tenacious, I had no ac last. Attempted repair & it worked. That was late in the year& didn’t need ac until this year. Returned for repair again & this time I had a loaner for a week. The tech did not give up & finally found the leak in the evaporator. AC works great & the repair was covered by warranty. They even apologized for having to make a second trip. Highly recommended.

Michael led my maintenance service and he always goes way above and beyond. His customer service is unmatched 10/10 everyone should buy a Volvo just so they can get it serviced here.

I just bought a used Volvo V60 wagon from Ken Garff, and the entire process was great. Mark Williams, my salesperson, was fantastic. He helped me through the process, got me the price I wanted on the car, and was a no-pressure salesperson. He was great. If you go in, Id recommend you ask for Mark. He was by far the best car salesperson Ive ever dealt with. I cant recommend him, and this dealership, highly enough.

Michael Johnson (Im not sure if its correct name) who is in the service department is awesome!He is very knowledgeable and nice. I have worked with other people in the service dep, but never satisfied. But when I get to work with Michael, Im very happy with my appointment.

We had a great experience! We are greatfull for how patient Morgan and Josh were with us. We spent most the day and evening there and they were so happy to help us! Very great experience! If we get another Volvo we will definitely come back here!

Jerimy made our car buying experience so smooth and easy! So happy with our buy!

Long wait for loaner service but overall good experience. Michael has been very helpful and always eager to help. Courteous service. Thanks

Great customer service from Michael at Ken Garff. Extremely helpful in providing info on products and also helped set up rides to and from the dealership.

Always great service here! They always go out of their way to make sure all warranties are covered on my vehicle and super professional.

Luxory cars and wonderful customer service. The XC90 inception is gorgeous and you get all the amenities. We just got quick annual service of our Volvo. The service department is thorough and they are willing to accommodate when needed. They have loaner cars available while we have our service completed and they have even delivered our car to our home before.

I was well taken care of and they gave me a fair deal on my trade. Happy to have my new Volvo!

Great service! Ken Garff Volvo went above and beyond my expectations! Valet service is the way to go for the elderly! When my car was cleaned the old paint that was in my bumper was cleaned off to my surprise! Thank you for taking such good care of my car!! I love my Volvo! Thank you Mike and Jesus!

This is the best service center in town. World class service with the best technicians in Salt Lake!

Very professional. Quick service. Great explanation of upgrades. Kept me informed of progress through out service and installation. Awesome experience overall.

They missed worn brakes on my wife’s car during service. They’re not great at answering the phone, and the phone system itself has more automated menus, and disclosures than any other I’ve come across. A surprising amount really. They seem under-staffed on clerical/receptionist positions, and try to make up for it with automation.

I’ve always love work with the service guys here!I never feel like I am being ripped off or taken advantage of. I hate going to dealerships for service I feel like they are appraise trying to uptake me on services I don’t need. Ken Garff Volvo has never done that and I feel a sense of security with them.They are always helpful and will always try and get down to any problem I am trying to figure out. It’s good thing they are so great, otherwise I would know where to go!

A fantastic experience! Alex & Michael were friendly, informative, and made the Volvo service of my car worry free.

Service advisor was professional, thorough and respectful. The one complaint surrounds Ken Garff’s online appointments and invoicing. I booked an appointment for early morning. I dropped my Volvo off the night before, filled out drop off paperwork and included the print out of the appt and service requested. I had signed as requested which should have allowed the work to begin as scheduled. I received a voice mail from advisor at approximately 11am asking me to confirm service requested and cost. As most customers are working professionals, msg was not returned for 2 hours. This wasted time. My signature along with a print out of expected service should have allowed work to be done in the early morning per scheduled appointment. I appreciated the video from the mechanic or tech regarding completed work. Excellent idea! Lastly, Ken Garffs online invoice should be updated to include discounts. Discount did show up on final printed invoice however, for added customer confidence, the online invoice should show discounts so final payment owed matches between hard copy and online.

Had an awesome experience at Ken Garff Volvo. Mark Williams took great personal care as well as Lee and Moses.. This was my first experience with Ken Garff and wont be my last!

Amazing and fast service. Always leaving me satisfied. My car came in dirty and left spotless once the service was over. Jesus the young man cleaned my car and left it like new.

Josh and CC service manager ..we’re great.Yes..real people and no hard sales.I would give them 5 stars but their paperwork process buying a car is Slow

Brandon was the best Service manager. Best service I have ever receive from a dealership. I recommend anyone who has a problem with their Volvo to come here for their service.

It only took a month to get an appointment but once I was in the staff was great!

Always a great experience getting my Volvo serviced, and Brandon is simply the best to work with in the Service Dept.

Helpful, knowledgeable and friendly. They were great to work with.

Michael Johnson, and the entire service department team are amazing! They are always very accommodating, and thorough.

Never buy a Volvo in Utah. It takes months to get into the dealership to get serviced, incredibly insensitive and slow moving service department. The dealership is dead, no one greeted us, asked to help us and we had to navigate a maze to find the service counter. Once there, despite the fact that our car is virtually undriveable we were told, sorry, youre just going to have to wait till your appointment time (in several days) before they can even LOOK at it.We took our car in to leave it, hoping MAYBE this dinosaur of a service center could find some human decency to help us get back on the road...were not offered a loaner, only as an afterthought as we went out the door did they bother to ask if we had transportation.I have been to 4 Volvo dealerships across the country in the years we have owned Volvos and never been so disappointed. Never buy a Volvo in Utah, the one dealership here doesnt care about people, service or excellence in any way.

My Service Agent Bradon was very professional, understanding, and helpful.He took note of the things I had previously told him when making the appointment over the phone the week before!!!These folks can be trusted.They serviced my Volvo, fixed what needed to be fixed, advised me of any future concerns, and got me back on the road pronto.Thank you Brandon and the rest of your team.

I appreciated the help of Mitch and Josh S in picking a car. It was my first car purchase and they both were helpful and informative. Thanks to them!

This was one of the most seamless service appointments I’ve ever had. Michael & the rest of the staff are incredibly friendly, efficient, and knowledgeable. I was able to check in quickly and was set up with my loaner vehicle just minutes after I’ve arrived, received a detailed overview of my service and a thoughtful follow up the day after. Would definitely recommend to anyone who needs to service their Volvo.

Just had a great purchase experience with Byron and his entire team. The selection of vehicles is second to none.

Great experience. Our sales guy, Canyon, made the whole experience effortless and low stress. Everyone at Ken Garff Volvo that we interacted with made us feel at ease. Can’t recommend them enough. Go buy your car here.

I bought my XC60 from a mark miller dealership and this is the second time I’ve trusted Ken Garff Volvo for maintenance. They are thorough and always willing to help navigate your decisions on any last minute repairs and won’t push you on decisions to hold off. FIRST OF ALL, being a female and having to take a car in is always a nightmare, most male technicians are quick to glance but never fully observe what your vehicle needs, extremely fast for the bogus labor costs and time delays. The honesty from Michael was amazing, I got a nice sized rock chip on the moonroof, cracking after a car wash and Michael didn’t make me feel like the sky was falling if I hold off for that price tag! I love the loaner car service because I can be worry free getting to and from work, my car was done so much sooner than I expected that I wasn’t able to pick up myVolvo until the morning. When I went to return, the city had shut down all access to the dealership. After driving around trying to see a way back there, giving up and heading to work; Michael calls me in the afternoon and sounds worked to a pulp from dealing with the chaos all day! He was so understanding and made me feel comfortable that I didn’t have to break away from the clients or show up late to work. This shows just how much Ken Garff values and respects their clients….even after a day of hell given to us by the beautiful & impromptu UTAH road construction!

Michael took time to explain the options and provide helpful solutions to my car maintenance. They finished quicker than expected and he kept me informed all the way.

Everyone at this dealership is exceptionally pleasant and the place itself is very clean and pretty. However, despite going in there knowing exactly what car I wanted to buy, from the time I went in until I was leaving with said car, was a little over 5 hours. (That is not an exaggeration, I timed it.) I was told it took so long because somebody was in line in font of me...So maybe knock off an hour and a half for test driving, price haggling, and paperwork. The rest of the time I spent waiting without having any idea how long it was going to end up taking.Regarding the price haggling: I was initially offered an obscenely low price for my clean trade in. I came down on my asking price for my car, they did not budge on their asking price, which was a little higher than what was fair according to NADA. Based on my experience I would surmise that someone new to buying cars would most likely be taken advantage of at a place like this.When I came back a couple weeks later, during a quick work break, to pick up my plates and give them the extra key to my trade-in, I was asked to, yet again wait, for the salesman who I worked with previously. He was apparently in a meeting around the corner and unable to step away.Regarding my new license plates: they sent me a nice card in the mail to inform me that my plates were ready and on this card it warmly welcomed me to pick them up and said that they would even be happy to install them. When I arrived they handed me the plates and did not offer to put them on. Now, I understand putting a license plate on is not a real challenge but, after this very poor experience it was the least that could be done. I then asked if there was a screw driver I may borrow to go put them on myself, I was told they didnt have one available there at the front...In conclusion: I would never purchase a car again from this dealership and I would not recommend this dealership to anybody I cared about.

Paid over $700 to get my car running properly and I made it two blocks down the street before my car broke down again the same way it did before I took it into the shop. Clearly did not fix the problem.

These guys are great! Super quick and even got me an uber home and back!

I had a great experience working with Canyon Bond. He worked with me to get the deal I wanted with a great used vehicle.

Always greet me with a smile and are very fast and helpful. They are fast and have a very nice waiting area

Very thorough - even drove out to my place of business to complete my motor vehicle inspection for registration .

The ease of making an apt and the incredible customer service provided is worth the hour drive to have my car serviced.Volvo service does an amazing job!

Great service department. Brandon took great care of us. Would highly recommend

Quick work getting a new key programmed. Good stuff🔥

Great customer service. I’ve been to a total of 4 different Volvo service centers across the country and this one is the best so far. Alex was organized, courteous and quick. The service video was a nice touch too.

Mitch is excellent! The dealership sales staff was professional and accommodating! I highly recommend doing business with them!