After the July 2021 hack of over 14 million customers on Metro by T-MOBILE and T-MOBILE Ive paid for over 4 months of little to no service. I want my money back now! Longtime customer over 5 years who always paid a few months in advance.Cant use internet interactive programs for languages etc. Pages online dont load.Im frequently offline altogether.Cant shop on Amazon or anywhere else. Have to restart phone more than 20X/day to try and study for 2 hours.

By far the best t-mobile store Ive been to. The staff is informative and knowledgeable. Jose got me the sweetest deal on two new lines and phones. Thank you for being so patient at the toughest time of day. I will be back for those carwifi adapters!

I went here in absolute tears this past Sunday after my brand new iPhone shut off within just a few hours of purchasing it. I was an absolute mess and they were getting ready to close. I appreciated that they kept the store open for me to help me out knowing I was on my way. I was so grateful. Once I got in the store, there was a kind lady that was willing to help me out, or at least try. There was another very unpleasant lady not willing to help at all and made sure the other tech knew she could not help me either. It was extremely frustrating. I know that it was late and they were ready to leave- but I felt completely helpless in the moment and they could’ve helped. I went back to Brickyard the next morning where they helped me in a matter of minutes.

I was turned away at 7:40. The lights are on the people are inside and they refusing to take customers because they wanted to go home by 8:00 p.m. . If your doors are open you should allow customers in if not then change the hours on your door. It was some short Latino girl

Jimara was extremely professional and helpful. Kudos

Love this store and it’s people! Everyone is so kind.

I used to always be satisfied with customer care service. But now sense the merge, my experience with T-mobile has been lousy when trying to get my phone issue fixed!!!)

They were friendly, helpful and quick. I told them what I needed and I was in and out in about 15 minutes.

Stopped by today in order to get my new phone switched over. A very pleasant young lady by the name of Jimary I believe was her name, spent nearly an hour with me if not a bit longer trying to get me up and running. This type of service certainly represents why her name tag said manager. She never got upset while trying multiple times to transfer data. All the while taking questions from her employees /coworkers. Tmobile really needs to keep this one and consider them selves blessed and fortunate.

Daisy was so helpful and patient with me and kids . Updating our phones and answering questions.

Very helpful in explaining the different plans

I use to think this store hated me. I was wrong had the best experience with this store ever. If looking to get problems solved dont blame the store. Maybe you ought to give second and third chances before placing the blame

Went in with a probably with a new phone and Jeanette did everything she could to help me. I could tell it was important to her to help fix my issue. Thank you Jeanette.

Good place for customer service, especially from Jeanette. Professional, friendly, knowledgeable and personable.

I read the reviews before I came to this store and I noticed a girl mentioned a few times. As I was talking to a super helpful employee I looked at her name tag and recognized the name. Jimary really was extremely helpful and so sweet. Makes sense other reviewers mention her by name. I was there when an older gentleman came in asking for help setting up Netflix and knew her by name and I thought it was great that even though he wasn’t there for anything other than help they treated him very kindly. I know what store I’m going to for any future needs.

Ive been in this store several times and they are not very helpful. This time I called the 800 line first and got set up before hand, thinking if they didnt have to do anything and just had to pick it up it would be better. Nope. Still not helpful.

Called ahead to see if they had a flip phone that I could get for my 76yr old mother in law, said they had it but when I got there they made me wait an hour to tell me the 1 they had in a special safe in the back that takes 10 min to open was a demo and they could not sell it to me. Wasted all that time and the lady was rude the whole time.

I had the best customer service here! Jimary helped me out and she made the process so easy. She explained everything in detail to me and answered all of my questions that I had. By far the best customer service I have received!

Super nice customer service! Jimary was amazing and explained everything thoroughly so I new exactly what was going on and what I would be paying for!! So much better then a previous location I have visited!

The worst T-Mobile location and the manger have very bad attitude

Daisy exceeded my expections, she was amazing to work with!

This T-Mobile has the best customer service I have ever had! Their team is so kind and helpful:) definitely would recommend switching to T-Mobile. Amazing phone service

Went to two different stores and they wouldnt help us transfer our data from our old phones to new phones but this store on state thankfully helped us out. The manager Jimary was great. Thank you

I switched from -T-Mobile to Verizon because T-mobile wanted $700 down on my IPhone 10 when I upgraded and Verizon didn’t require any sort of down payment. When I switched I logged in to my T-mobile account to see my last bill and pay it. It never showed me a balance or even let me see my last bill. Was never mailed a last bill or anything l. Fast forward 3 months and I now have a collections on my credit from T-mobile. No phone call, no last bill in the mail, no way to see it online just sent to collections. I don’t care about the balance but now I have a derogatory mark on my credit thanks to them. Stay away. Their price isn’t worth the headache you have to go through with them.

I went in with an issue with my bill, and Daisy was able to help me with my issue in no time. She even remembered me from when i first went into the store which was awesome! Shout out to the other worker lady with the beautiful long lashes as well, you guys are awesome!

Jimory was the absolute best customer service representative weve ever encountered. So informative and bubbly, showed us multiple options and was patient explaining in detail our plan/options.10/10 definitely recommend this store, the whole staff was just amazing!

Jimary and Magali helped me & my son switch my service from Sprint to T-Mobile. They both made the process very easy and straightforward. They stayed late to ensure all our stuff was transferred from old phones to new ones. 5-Star Experience all the way around! Thanks so much!

I love this store and appreciate the staffs patience and willingness to help everyone out even when they have the rudest customers I’ve ever seen cursing and raising their voice when all theyre doing is their job. I’ve worked customer service before and it takes a lot but I mean a lot from people. So thanks for your hard work and don’t let those bad customers discourage you.

WOW! The manager Jimerry is the best! Not only did she make sure we were taken care of and understanding everything but she reversed certain fees and services that the previous salesman had dishonestly charged my account. If you need to go to T-mobile this is the best location 👍👍

The ladies are always awesome every time weve gone in. Daisy is awesome and so is Jemary. Kudos to the team!!!

Daisy activated me about a year ago, sweet gal thats always very understanding to our needs, has a smile on her face and makes things so quick and easy for us! Definitely recommend her and this locations staff!

T mobile tried to okie doke me and sold me a new phone line and 2 new phones, one 8 and LG v60, and Samsung tablet for 3rd data. I was told to go into a store for faster service and they told me it would be over 1200+ to get that. Disappointed in marketing tactics

Thanks for all of your help Jimary and Mayra. We appreciate you so much.

Jimary was very helpful, I lost my phone and she went out of her way to get my contacts back after an hour of trying. Thank you

My husband went in there and the sales associate Izia told him he could get a free line if he bought one because it was Tuesday. Which wasn’t true. She told him he would be paying $140 every month for 3 lines and a tablet line. Before ending the transaction the bill ended up being $220 a month. So when he told her to cancel the lines since it wasn’t $140 like she said. She told my husband to call himself and cancel the line because she couldn’t. She could cancel it but she wanted her commission. Needless to say, this is why I don’t go into stores. Customer service is soooo much better over the phone.

Just had an awesome experience with the manager, Jimrey (hope I spelled her name correctly). She was extremely nice and super helpful. She explained everything that was happening with our transaction and even hand calculated everything to show us the breakdown of our total. She even went above and beyond to get to know us personally. I would definitely recommend working with her.

So grateful this group of Tmobile hero’s are still open and taking care of all of us Jimery the manager was nothing but excellent and the way she’s managing her team through all of this was inspiring. Appreciate her and her people so much. Thank You.

Hello my name is Lacinda and the workers there are so amazing I refer three people there and they took care of them very good !! And they are so friendly !! I love going to this T-Mobile store 250 3303 s state St ste 100 Salt Lake City Utah 84115 !! They are so amazing !! Thank you for all your help !! God bless

I came in with a use note 5 and Adan S. Came to help me he had a good attitude and he got my phone working in less than 10 min fast service nice people no run around . Nothing to do with what the same store were 3 years a go Many problems. the staff know are helpful i recoment this store !! To every one!! They done a very good job with the way this staff is trained!

It was an amazing experience all the team was very helpful will definitely recommend to family and friends!!!

Noemi was phenomenal in helping me out with setting up my new account. Keep in mind, I am illiterate when it comes to these new types of cell phones. She made sure I understood my plan and even helped me set up my phone before leaving the store. Thank you Noemi for being patient with me and providing the best customer service Ive ever had!

Jimary was awesome she explained to us 100 % how the plans work and gave us 100% attention she’s the best

Daisy & Jimary did an amazing job helping me today, thank you ladies! Great customer service!

Daisy was so amazing to work with!

I had some issues and went in to see Jose. He hooked me up and was very patient while I explained to him what I wanted. Will definitely be going back to this location even just to pay my bill.

Awesome

This store seems to always remedy whatever issue I am having. I want to say thank you to NOEMI for taking such great care of me and my strange situation. She apologized for what was happening. I know customer service and customer care and this was it, Top notch! Yes, I have a great plan but Dang! I would pay top dollar if they asked me to just because of her. Again thanks to you Noemi!

The employees at this store are incompetent. I wanted to return an old phone after I had jumped to new phone. They were unable to locate the water damage sticker. While they were looking for the sticker I observe them fail to help every other person in the store due to inability to use the computer or lack of knowledge of services and product. After 35 minutes I left with the old phone, went to another store 1.5 miles to the east and it was a five minute Wham! Bam and I’m done. Avoid this store like it has crab covered plague.

Keaton at this location helped me out and he was amazing. He went out of his way to get some issues I had taken care of. In that, he also sold me the best phone I have purchased, the Galaxy s8 Active. Thank you Keaton for your service and for helping me out in a timely manner!

Best customer service. Manager Jimry was great.

Thanks Daisy! Great experience working with you.

I walked in, there are three employees, all three looked at me, not a single one greeted me or let me know that they were helping other customers or anything. I made eye contact with the manager and she avoided me completely.

The manager on duty today was very patient, my dad is an older gentleman who didn’t know any of his passwords which made things take forever to switch over from Verizon to T Mobile, and she was very friendly to us, And patient. Good customer service, seems like great management

Very friendly staff. Good service

I just spent 2.5 hours dealing with an upgrade issue that is extremely simple, but T-Mobile likes to turn a small situation into a maze. I’m disappointed in T-Mobile because I’ve had them for over 7 years, and their training program lacks consistency. You are almost guaranteed to get a different answer from each person that you speak with. This creates bad experiences for customers and it damages your reputation. It’s 2019, and although you had offer competitive pricing, your customer service lacks delivery and that should be a priority.Thank you for wasting my time tonight.Sincerely,A customer of 7 years

The help of Yaneth and Daisy was immense. They answered the questions correctly and did everything necessary. Thank you.

Noemi was great and helped us out so much setting up new accounts! The other t-mobile wasnt helpful at all and she was just splendid and amazing! I love her!

No help at all, the service representative was really unfriendly. She had to call her manager for every question we had. Dont waste your time.

THE BEST EXPIRIENCE I HAVE EVER HAD! Athena (t-mob. associate) was very helpful, nice and professional (and very cute!). Took her 10 minutes (did solve a bunch) to help me and I was out of the store in no time. Will definitely return! Great job T-Mobile!

I went in the other day and I had the most helpful associate! Her name is Noemi and she helped me find everything I needed, helped me set up my new phone and had a great personality! What a great employee!

They are very nice and offering a good service!

Daisy was awesome, highly recommend her service!

Finally! A location I can call home. The fellas at this location were patient and incredibly helpful. I think I may have a cell phone store phobia but associates like Peter and John made purchasing my new android painless. I have been a customer since 2007 and they do what it takes to retain customers like me.

Was sold a promotion that wasn’t valid, didn’t find out until after grace period to return the phone.Do not go to this store, they will lie and sell you plans that aren’t valid.

Great experience .knowledgeable help, fast and friendly.

If I could give a 0 stars I would this location was full of rude imature people we spent an hour getting a phone that should have only taken in 5 minutes for them to walk back get the phone and put the sim card in it and hand the phone over. the lady was talking about us thinking we couldnt hear. The Absolute worst customer service I have ever experienced I will never go there again.

I will not buy another phone from them xfinity is better.

Jimary was absolutely wonderful! She deserves a big raise! Excellent customer service! It’s always a pleasure to walk in and to have friendly faces. She answered all the questions we had helped made the process of getting new phones and apple watches flawless. She was knowledgeable and not pushy. We would reccomend her and this tmobile store to anyone. Best in-store support we’ve had!

After having a very bad experience at another T-mobile store location, I came to this location to try and get things sorted out. The employees and the supervisor were especially helpful and friendly. I was in and out of the store in short order with everything I required. Very impressed, especially compared to the shady used care salesman-esque service I got from the staff at the Location just off 1300E.

OMG THIS PLACE IS AWESOME. My roommate had been having a hard time getting a phone so I took her to T-Mobile and she was able to get a new phone with EXCELLENT customer service and phone services.

After walking out of another store, I went here. the manager Charlie went above and beyond to take care of my needs. if you need a phone you should come here. VERY HELPFUL CREW

The sales rep. and manager were very cool and easy to get along with, but they flat out lied to me about the new rate plan they put me on.This event was January of 2016. They said my plan of $80 + $10 for each new line would only change to $20 per line and everything else would stay the same. My bill was $175 HIGHER THAN IT SHOULD HAVE BEEN.24/7 customer service was AMAZING and switched it all back for me. I recommend T-Mobile, just not this management. Double check your bill if you have gone here.

Worst experience I have ever had. They gave me false information and misleading information claiming that they would wipe a prior balance on a damaged device and instead increased my bill by $100.00. Outrageous bait and switch.

My favorite T-mobile store of all times. Everyone is so friendly and knowledgeable.

Eddie and Ellie (employees) both promised us a $200 credit on accessories with our new Samsung 7 phones, they said we had to pay the sales tax on the accessories and they would credit us the monthly installment payment on each bill. This never happened, I visited them and called them months after each time they apologized and said it would get done. Needless to say, they never did, I called t-mobile and they never heard of that deal, reporting them as a up-sale fraud and nothing happened. Eddie later told me his manager Sergio Jimenez had a stack of contracts on his desk that he was behind on, but it appeared Sergio was going to manually provide credits to buyers accounts. Meaning the deal was never official and he never got around to mine. Dont go here, youll be defrauded, dissatisfied and youll just end up paying more.

Noeimi helped me pick out exactly what I needed. Great sevice! Didnt feel rushed at all, the staff really seemed to care. They also had a bunch of really great phone accessories! If you are looking for the right case, stand, or speakers, this is the place!

I have never had better service anywhere. Noemi is amazing! Shes patient and has helped me with anything I have needed!

Great service Jimory and very friendly.

I just went there last Friday 01/26/2018 with an skinny caucasian guy over there,no name,not even 10 minutes,I left way disappointed one more time,I just wanted switch from verizon,and I didnt, no help at all,just try me to give me $80.00 Dollars plan,just for me,REALLY? Customer service is to provide help,not to bring ARROGANCE. Another fruit of legal thieves.

Noemy helped out with my bill and was so friendly. she made my experiences so amazing.

Id recommend calling 611. They are much more helpful, and wont charge you for things like a SIM card.

I went in for the Note 7 recall (for the second time) the staff was very friendly, I loved the store environment and how they welcomed each customer that walked in. This is the T-Mobile store I also go to and would highly recommend it.

Went there for a phone issue, staffing was super friendly and very kind, it took a while but my not only they helped me solve my problem but they gave me 30$ credit and lowered my bill. Thank you so much!

Noemi at this location helped me a lot and really showed she cared for her customers and really made,me feel welcome at mobile T-Mobile I suggest everyobe who wants awesone service and good atmoshephere to go and visit Noemi at this location

Awful! While I was at the store, I had to call customer service to ask what I could do to set me up with a good plan, after I got the account and phone set up, the girl that helped me didnt let me know the plan she put me on or my any info on my new phone, I had to call customer service again to ask, the rep let me know about the unnecessary services they added on my plan! So disappointed!

I have a lg g6 I recently found out that my sum card tray was broken I come in here thinking I can get it fixed cause I pay 10 extra a month for insurance but in order to get that fixed I have to pay 120 dollar deductible on it. Just another way a company wants to take money from your pocket smh ill most likely just end up canceling this useless insurance plan thats pretty much doing me no good

What happened to T-Mobile? They have really lowered the bar on their hiring practices. The employees in this store are useless. I needed help with my voicemail and all I got was attitude. The manager Erica was completely unqualified and immature. My whole image of T-Mobile has changed :(

I would really like to thank the team at 33rd and state, for helping me with my dads gift. They really went up and beyond for me.

Excellent service this store is highly recommended...!!!

The employees at this location are very rude. I was having some problems with my phone but ended up leaving. Erika with the fake nails, fake hair and fake lashes needs to try to get back into beauty school because she and this location are a mess. Try the Brickyard location. The people there are much better.

Not the worst T-Mobile Ive ever been to, also not the best. Usually the wait here is reasonable and Ive found the employees to be helpful.

Was busy but they took care of a lot of people quickly.

Friendly atmosphere, helped me take care of my problem and helped get more for my money. Definitely going there again

Horrible customer service, the gal with black haird was rude, unprofessional, really nasty actitude, And I was looking to get service, but nevermind I go get it somewhere else really avoid this store call the 1(800) or go to another store.....no words to describe the bad experience..... This store sucks...... never going back here again....

Very bad service. Very unhelpful and they overcharge for phones.they told us they will transfare our sim card information.Then it turns out they have an old machine. also, phone are overprice.advice, go to another tmobile store.

Took literally 20 min to help me for a simple question there was only 1 person in front of me. Idk if I came at the wrong time or if they were understaffed or what.

Good Customer service and great selection of wireless plans....

Beware. Just stay away. Store is clean🤣😂😉

Horrible service and i cant make calls it stops on me dont go there save your money change carrier

Its really sad that we dont like going to this store anymore. The staff is poorly trained, rude and dishonest.