Fantastic experience. When they turned my car over to me, there was a small exterior component missing due to material availability, and I told them I would come back later for them to install it.After a month, I never found the time to swing by, so THEY CALLED ME and sent a MOBILE MECHANIC out to MY location to finish the job properly.What amazing customer service and attention to detail when so many others would have considered the job over.
Im extremely grateful to have heard a commercial about Crossroads on the radio one day. They did an amazing job on my wifes truck after she hit a deer. I was going to have to wait months to get into other shops and Crossroad was able to get me in two weeks after my estimate. The staff is first class and makes you feel comfortable about everything. They went above and beyond to make us feel like valued customers. Their customer service was outstanding! I will recommend to everyone I know who needs body work to take their vehicle to Crossroads. Dont waste your time going to other shops, Crossroads is the best in town!
Crossroads Collision Center went above and beyond to exceed my expectations. From the owner John to all the staff I dealt with, they were extremely hospitable and kept me in the loop regularly. My car looks as good as new, despite my car’s paint color being unique. I would definitely recommend this shop to anyone in need. Thank you to John and all the staff!
It was very easy and quick to get a quote. When I brought my car in, Nelson called for an Enterprise rental car which was there in 15 minutes. When I picked up the car, it was clean & spotless. The work was the highest quality - you couldnt tell the car had ever been damaged. Very satisfied.
Honest and hard working people! They run a great business. Theyre very fast and efficient. Not like other places where they only care about the $$$ they care about their customers and thats who they watch out for. Definitely will go back if ever needed and will highly recommend. They will go the extra mile to make sure youre satisfied. They are truly incredible! If I could give more than 5 stars I would! They gave me the car back in better condition than the dealership, and that saids a whole lot.
Crossroads Collision were extremely helpful and quickly resolved an aggravating situation.. They fixed it on the spot and provided another free service all within 40 minutes of myself showing up without an appointment. The dealership I brought my car to beforehand stated I would need a new bumper, which was not the case. Thank you again to John and the mechanics for your very generous help.
I am always nervous taking my car in to any place but after the experience i had today i will not be taking my car anywhere else. The staff was extremely polite and friendly. Ronnie was very helpful and efficient. I would recommend coming here to anyone
Very helpful and friendly service!I got a scratch on my car bumper and they did a pretty clean work with fair price.Ronnie did a great job! Very professional.I would recommend this place any time.
Great service. All of the employees are really nice and helpful. They will let you know exactly how much it will be for any repair that you need. If something went wrong with the car after repair, they will go out of their way to fix it. Would recommend to any one who needs a car repair.
I’m not one to usually post reviews BUT the whole team at Crossroads did an incredible job and were always so friendly, kind, and accommodating. My car was damaged twice and they took care of everything both times. Car was spotless and perfect when I got it back. Couldn’t be happier with their service! They treat you like a neighbor and their craftsmanship is flawless. Thanks for everything!
So far the staff is very nice and respectful. Waiting on repairs before full review
Hands down the best spot to get your vehicle fixed. They went above and beyond what they needed to and was in and out for a simple fix due to a leaking roof. This place has great customer service and make it all about the customer. Definitely will be recommending this spot to anyone in need of repairs.
This is by far the best body shop Ive ever had the pleasure to work with. The repair work was flawless. They are professional, honest, friendly, efficient, and the work is completed on time. The communicated with me frequently throughout the repair process, and they were able to fit me in when other shops said no. Ronnie was particularly outstanding. Do yourself a favor and just take your car to Crossroads Collision. If I ever need repairs again, this is my one and only place.
Thank you to Ronnie and the wonderful staff! You all did a wonderful job with my car, going above and beyond! I was side swiped by another vehicle and not only did they fix the damage done by the other vehicle but they buffed out other scuffs and scratches and even un-fogged my headlights! I can see at night now! They also even cleaned the inside of my car. It looks detailed! I love you guys and will recommend you to everyone. I am also posting a good review on google. I want everyone to know how wonderful you are! Thank you!
I wish I could give Crossroads 10 stars instead of 5! I picked my 4-year-old Lexus up today after getting some rear bumper damage repaired. They not only did a beautiful job on the bumper but they touched up some rock chips in front for no extra charge. And the charge was a real concern since I was paying out of pocket. After a bit of negotiating, they dropped the price to a lower price than other quotes I got. They also drove me home and picked me up (5 miles away) for free, and I was very pleased with their turnaround time. I enjoyed dealing with Nelson and everyone I had the pleasure of speaking with at Crossroads Collision.Best auto body shop EVER!!!
The entire staff went above and beyond for us when we first arrived. The customer service is outstanding and I would highly recommend!
I dont even know where to begin...The service at Crossroads Collision Center was 100% the best I have ever seen at a collision center. They were great communicators, did the work on time, and most importantly they did an AMAZING job on my vehicle. The estimate was very fair and the whole office was filled with trustworthy people. I definitely know who Im going back to for any future incidents!
Went by today to get an estimate on a scratch for a hit and run on my truck bumper. The guys came out to make an estimate, buffed out the paint transferred to my truck and revealed the true (minor) damage. Gave me a fair and honest estimate, but I decided the minor scratches were not worth the hassle. I super appreciate them for buffing out the scratches and will definitely remember Crossroads Collision Center when the need arises again. Thanks for the help!
First of all, no one wants to take their vehicle to a collision company, because that usually means youve been in an accident or you have some type of damage to your vehicle. BUT..if you have to use a collision company, I 100% recommend Crossroads Collision. I took my Ram truck in for a minor repair of a damage rocker panel and their service was quick and affordable. Every person I interacted with at Crossroads was polite and attentive. Shout out to Nelson for helping me get in and out. Thanks guys.
I had a tree fall on my pickup and was looking for a good body shop with good reviews as my last experience with a major chain Caliber collision center was a nightmare. I had Crossroads mentioned on a list and saw their ratings were great and reviews mentioned the type of service I wanted. My vehicle was towed to the shop and within 2 days work was commenced on my vehicle. Nelson Brett kept in touch with me through phone calls, text and e-mail and even sent pictures of progress. The owner even called and encouraged me to visit and look at the work and shop. Within less than 2 weeks my vehicle was repaired, washed and ready to go. It looks brand new again! This is just plain old fashioned great service. And I cant forget to mention the friendly and welcoming secretary that always answers the phone Elizabeth Pena. I will definitely recommend CROSSROADS COLLISION! - Baldemar Garza
Ronnie and staff gave me such amazing customer service today. I was a walk in and I was helped beyond measure right away and treated like I was a guest. I was almost in tears when I showed up because I couldnt find the right help I needed for my issues. I will be coming back and referring everyone I know. Thank you for your amazing customer service today!
When was the last time you went to a place expecting to spend a few hundred dollars at least and came away being told the work was complimentary?I took my mother’s car in to have some serious scrape marks removed. The gentleman went out and used a buffer that removed most of the damage and told me a full-scale restoration would be several thousand dollars and didn’t recommend it.But he made it look so good, it’s not that big a deal anymore. Then he said he wouldn’t charge me anything, not even for his time - wow! An unethical person could’ve taken me for a ride, I wasn’t sure this kind of person/business even existed anymore.
Crossroads collision took very good care of my car and always kept me updated with everything going on with my vehicle. I highly recommend this collision center. I promise you will be in great hands
My two month old car looked like a sardine can that had just been opened after my accident. Needless to say, I wasnt a happy camper. These guys made my car look and drive like the brand new car I had prior to the accident and they did it in a reasonable amount of time. Incredible job and polite to boot. The only thing I didnt understand is why they changed my clock to a weird unknown time. If that is my only concern, its nothing. I would definitely recommend Crossroads Collision Center without any hesitation. Incredibly job!
I work for Enteprise and we pickup customers from here all the time. The staff is absolutely amazing and they treat their customers with great service. In addition to that, the customers always tell me how satisfied they are with not only the service provided to them but the work done on their vehicles as well.
This place is absolutely amazing, my husband’s brand new car was hit by a coworker, it was already a very upsetting situation. Well CrossRoad was such a life saver and helped relieve so much stress from this already stressful situation. They have great customer service, they were kind and very helpful and explain everything they were gunna do, and answered any more questions and concerns I had. Their work is amazing, you can’t even tell that it was ever hit, the paint job they did looks fabulous, and they also worked with a dead line, due to having to leave outta state. This place deserves 100 star rating. This review isn’t even good enough, especially after all they have done for us! Thank you so much.
Great customer service. Locally owned and reliable. Very friendly staff and helpful with all aspects of the process--rental, insurance company, etc. Ive had two cars serviced and will be back shortly with a third.
This place is awesome! They do wonderful work. Ive had three jobs done with them, and they have done truly exceptional work with excellent attention to details. Thanks!
Good wholesome people. Provides excellent customer service.
Very BAD experience. Gives a written estimate for auto body repair, DOES a poor job at it AND charges $1000 more than the written estimate. CLEARLY improper . TO SECURE the job LOTS of sweet talk and thereafter VERY POOR customer service.YOU ARE on your own AND DO NOT TRUST THE estimate on the paper it is written
Fantastic Collision Center. Honest people who do amazing work. Would definitely use again and will recommend to all my friends.
Very helpful and friendly. My car ended up needing more extensive repairs than anticipated, but these guys kept me updated and got me back on the road as soon as possible. It’s clear they went above and beyond.
Simply the best in customer service and technical expertise in automobile body repair. I would have not a moments hesitation in entrusting my treasured classic Porsche to their care.
They were GREAT! I needed to have some body side molding installed on my car. It was a small job! They did it while I waited and treated me like royalty.
I cannot say enough great things about this place. This is my 3rd time going to Crossroads Collision and they are honestly the best of the best! The first time I walked in with a minor problem and walked out in minutes with amazing results! I returned for a 2nd time to get an estimate for some recent damage on my car. Ronnie took my car around back and returned in less than 10 minutes and whalah! Problem fixed! My 3rd time John and Ronnie assisted and were able to get my issue resolved in less than an hour. There honesty and service is impeccable. Hard work and integrity, this is where it’s at. I am very pleased with there friendly service, honesty, and results! This is definitely the place to go to with any cosmetic/body issues you have with your vechile. I would give Crossroads Collision 10 stars if google allowed me too! In my book they are a 10! You cannot go wrong coming here. You will love it! Now, let’s just hope I don’t get into anymore collisions!
You did a great job painting my truck
Super friendly and extremely professional. I hope I never need them again, but if I do Im confident they will take care of me again.
Reasonable prices, friendly employees, good service.
Professional, I went for a small job and found the people honest and extremely helpful. I would highly recommend this place for any future jobs.
Ronnie did a great job from the time I arrived for an estimate until I picked up my car 3 days later. Excellent work at a great price (I shopped and got 4 other bids) for this cash out of pocket repair.
We had a tree jump out and sideswipe our Infiniti SUV, so checked around with multiple collision centers including Bracken, Service King, Caliber...but felt most at home with Crossroads Collision and John Booker. While our repair took a bit longer than expected, we could not be happier with the result which is basically factory new look. I will travel the extra distance to bring any future repairs here as the quality for the price (even though it was with insurance) cannot be beat. Proud to show anyone the repairs.
I gave my car for hail damage repair, they fixed my rear glass but have not tinted it, they said they gonna come to me have it done, it has been 12 days I have picked up my car from the shop, I have never been called until now. I called them up twice and every time I was told that they gonna check and schedule. Such a poor service.
Not much help over the phone
Closed in person. Open online.
As Soon as I Arrived Did Not Have To Wait. Service Was Excellent. .Thank You.
My wife and I will only take our vehicles to this place. They are very helpful and do an amazing job.
Opens and closes businesses. Advised to be cautious of this business owner John E Booker. Ended up skipping out on $1780.00 bill. Advised by another he settled their bill by returning parts.
Great service.
Great staff
Nice job
They sux