Bought a battery from Universal city location. Have not had the battery for more than 1yr. Went to the fair location to get it tested. Battery was bad, employees checked to see if it was in warranty. They decided to come up with a bogus date that I purchased the battery. Apparently to them Ive had that battery for 2 years. Out of warranty according to them. So since Napa doesnt keep records of customers that purchase items. You are forced to pay out of pocket. Not good business at all. Ill stick with auto zone.

Absolutely amazing!! The assistant manager was so helpful (despite me knowing nothing about cars! 😅) he was so knowledgeable and personable!! And fast!! Got me checked out and on my way in no time!! Super appreciate it!

Helpful staff. More parts available than the competition

They didnt have the parts I was looking for. Nice selection of specialty tools.

Had what I wanted, unlike Oreillys they wouldnt even try. But costs me more than expected

Great place to get auto parts. Great customer service.

Canceled my order on the basis that he said that he did not have a delivery driver. No call to inform or even help. do yourself a favor and go somewhere else

The sales associate was very helpful. He helped us get what we wanted and we were on our way.

Buy online get discounts good prices good quality parts

Good helpful employers

Excellent customer service

Great service

This is a real parts store, with a large inventory and knowledgeable associates. Much more professional than the other chain stores (O’Reillys, Autozone, etc.).

Excellent service

Service was very excellent. Jaime was very professional and gave us a lot of advise. We definitely will be back

Went here a few months back and I will be a repeat customer forever at this location. I am the business owner of Jons Material Hauling LLC which is a trucking company. Big rigs need lots of maintenance and I have ordered quite a bit of parts from here. Jaime and Jay went above and beyond my expectations and I fully recommend them to anyone! Hashtag real customer service!!!

I wish this site let me put ZERO stars!We went in 8/15/19 purchased a part and was told by the MANAGER “CHAPA” that it would be there in 3-5 business days. I called on the 5th business day (nothing) was told they would call me when it came in. Today is day 7 I had to call and “CHAPA” said there was a problem when the person ordered it.... come to find out he was the one that did the ordering. Take some ownership for your mistakes!!!!This place should seriously consider getting a new MANAGER because obviously CHAPA doesn’t know what he’s doing.

Highy accurate knowledge of the auto parts industry .always meeting customer demands would recommend to others .

Employees were super helpful

Rude. Never has anything Im looking for

As the parts I need most of the time.

Ordered a part and payed for it and still have not got it! Tried to call about it and employee left me on hold for 15 minutes so I called back and employee said he was by his self and had 6 customers ahead of me so I would have to wait if I wanted any information! So I just hung up! Poor cust service!

Fast service and knowledgeable.

Best customer service!! Knowledgeable staff I recommend

Napas institution been there forever great place to shop and get Auto Parts

Jaime did great job helping..

Huge variety of parts. Great people.

Juan G came in clutch at the last moments of his day. Came through for me with the part I needed.

Honest

Everything you need!

Auto stuff

Never been a customer of napa

Very professional

Very bad service if they order parts by phone, dont do it, they wont, they made me lose all day and they never told me they explained or anything that to bring them from another store you have to go personally and pay for them to be ordered.

Very good service, very friendly, and help you with the spare parts

Good assortment of parts