The technician was very business like except for his badly stained shirt, company should provide adequate uniform so their employees can look sharp.Regardless, he was very helpful, informative, and professional.I take full responsibility for needing this service, tho I wish I didnt have to.My appointment took 30 min.I like the convenience of paying online and not have to go back in for another 6 months.

Install was straight forward after making appointment with the Smart Start 800 phone number, took about an hour. Each month the calibration took about 5-10 minutes. The uninstall was straight forward too and only took about 15 minutes. There was no damage to my car from the install/uninstall and the device worked fine for the 6 months I had it.

Great service!!! I highly recommend this location.

Very helpful and answered all my questions and concerns. Good pricing and in and out service. I recommend if you need one and its your first time.

Horrible place don’t go here. Worst customer service.

Not to bad . I jus dont like throwing my money away.

Gentleman in glasses was extremely helpful, nice & fast! I went on a Tuesday @9a, I was in & out w/in 15 min.

There is nothing here. It is a empty lot.

The business has the worst customer service that I have ever experienced. Today, while waiting at the window, it took the technician ten minutes to come over and acknowledged me. Plus he wouldnt even open his window more than four inch so I could his commands. When he was done downloading from my car he doesnt even say thank or anything, just slams the window shut. This is the worst technician that I have dealt with.The last one closed early, before 4:50 and he was still inside but would not open up. I called customer service but they couldnt do anything.Absolutely the worst place to go, if you can go to a locally owned interlock business, a place where they will appreciate your business.

Its not so much this particular location but the Corporation in general that really irks me. Of course the circumstances requiring one to use this service are in just about every case self incurred. The consequential nature of this device is one that can weigh heavily upon the users of the product. For instance it is possible that these alcohol monitoring devices can malfunction or provide inaccurate sample results which ultimately can end in legal repercussion. I have experienced this issue and the company would not provide me even the most basic documentation of the tests I submitted. Aside from the legal obligation shouldnt there be a separate relationship between this company and the users of its product. Of course Ive seen in many instances how local jurisdictions have vague and often ambiguous contracts with various outside companies and organizations. This is just yet another one of those. Basically due to public ignorance on the matter this sort of business relationship is more or less a racket that freely takes advantage of those involved without legitimate oversight

These things ruin your car! I have had to replace my battery 4 times! I had a brand new car that will never be the same...but its not their problem .

Yeah the guy is a dick. Doesnt say one word. The Broadway location is nice and helpful, just may have to wait in a line some days.

Thanks