Was getting a maintenance service note for my 2021 tacoma. It was at 9100miles. Getting ready for road trip so I decided to take it in. It was 1030am on a Tue. Scheduled Quick Service on-line for 11am. Very easy. Showed up early & got taken care of by Ms. Freddie. With in 30mins I received multi point inspection video via text by technician telling me of their work and finding. All looked good 👍. Great and easy 10k service today. These guys here on 410 are excellent on their services. Give them a try 😉

Amazing service. I bought a Tacoma last summer and luckily got the warranty that covers tire repair and replacement. I managed to get four flats in the same night while driving in a storm, but made it to the dealership before my truck became completely unmovable. I called early the next morning and Ashley was extremely helpful in getting all four tires replaced within a few hours with no cost to me. The waiting area was clean and modern-looking, with several amenities to include a children’s play area and a coffee shop, as well as complimentary snacks and beverages. I’m thoroughly impressed with the service I received and my experience overall. I will definitely be doing business here in the future.

They did not provide the warranty nor rebate information they discussed with me to convince me to by the tires they sold me. They 3 men who brought me my car were rude when I asked about the inspection sticker not being placed in the window as I had requested. This is my first bad experience here. Normally they are exceptional.

I had an outstanding experience from start to finish and theres so many people to thank but the guy who really made it all happen was James Valdez. He walked me through every step of the buying process and made me feel comfortable in my new truck. If you want a great experience Im sure anyone can help but I KNOW James will take care of you. Im a returning customer and I can confidently say itll stay that way. Thanks guys!

One of the best service centers I have taken my vehicle to get its service done.

People were very helpful, pretty good service. Only issue, I went to pay and get my car Saturday after dropping my car off Friday and the specific payment system for my Synchrony card was down. They told me they would contact me when its back up but never did. Had to pick my car up on Monday since they were closed Sunday. So went a weekend without my car. My only issue was the lack of communication after they told me they would. Other than that most of it was out of their control but they were very pleasant.

Great service by Cavender. I am on my 2nd car with them. I have been swamped with work. And I learned they had a pickup and drop off service as I was close to the center and it went better then I was expecting. Even got a video going over my maintenance that to me was the best part. As I do like to see what they point out.

Great people ready to service my vehicle best in town

This was my first visit to Toyota service department for an oil change. Service staff Ernesto did an amazing job helping me know where to go, follow up with my visit and at the end walked me to the cashier area for check out. Toyota provides on online assessment of the vehicles inspection and a video of the rep looking over your car with recommendations. I have never had this at my oil inspections before, adds a nice unique experience. They are busy on Saturdays so the service was over an hour, but come during the week and service is much faster.

Not good. As usual you go in for what you think will be a routine $200 visit but techs manage to find so much more. Grandmas car is 2007 Rav4 with 64k miles... that car has had a cushy life with regular maintenance. Plus, after maintenance I picked up car to drive away and the battery light was on. They were letting go me drive away with that. So I drove out, did a U turn and drove right in to the service lane to leave it again a second night. ...hmmm

Always outstanding service. Amazing staff

I wish I could say I had a great experience, but I was not impressed by the customer service received by the service department. Initially, it appeared I was going to be impressed. There seemed to be a great operation going as soon as I arrived. I was greeted quickly for my 10 am appointment and brought to sign the forms to agree for maintenance on my safety recall. I was asked if I had some time to spare for the repair to be completed and that they could have it ready for me that same afternoon. I told them sure and they arranged for the shuttle to take me to the mall while I waited. I was given a call a little after 3 pm and was told that the sealant they would use would require a 12-hour cure check. This would obviously mean I would have to leave the vehicle overnight. I was not informed of this at the beginning, otherwise I would have never agreed to the service and picked a different day for arrangements to be made to leave my truck overnight. I was given the option of picking it up and it not sealing properly (it had been raining that day) or leave it overnight “so that it could be done right”. I had to pay for an uber to pick me up from the mall so that I could be driven to my wife’s work so that I could take her vehicle in order to pick up our son from daycare. My wife works at a hospital and employee parking is a good distance away from the hospital (they provide shuttles to get employees from the parking lot to the hospital). Given that I don’t have an employee badge, I had to walk from the hospital to the parking lot. It rained on me and my shoes were covered in mud. Then I would have to make a trip that same night to pick up my wife after her shift. All of this was a huge inconvenience that could have been avoided had I been told from the beginning that a 12-hour cure check would be involved after hours of maintenance. Instead, I get told after I’ve been waiting hours at a mall. The biggest thing that gets me is that I was not once offered an apology for the inconvenience. All I got when I told the service team when they called that I would have to pay for an uber to pick up my wife’s vehicle was the comment “sounds good”. I’ve been to dealerships where in the same situation they would give an apology, offer a loner vehicle for the night, or at minimum offer to call someone to assist me with transportation. I couldn’t even get an apology so it is no surprise none of the other options were given to me. I gave the team at Cavender a shot and I feel let down by the lack of good customer service. I will be taking my business elsewhere in the future.

The service is always great. The cost for some of the recommended services that you can do from home, a bit pricey.

Waiting area..top notch...service time...just too long for 5 stars.

Fast service, comfortable waiting area, friendly staff. Well done Cavender!

I had my first 10k service at Cavender and left very pleased. My advisor Matthew was very professional and prompt. He mentioned the service would take about an hour and half but it was ready in an hour. Overall, my service experience at Cavender Toyota was wonderful! Good job team.👍🏼

I always have a pleasant time when I go there and Im always treated with the utmost respect Chris rangel and Calvin Rangel you guys are the cream of the crop.... thank you for all your hard work... deal or no deal we will always shop cavender Toyota...I still love my 2020 carolla but I would love that 2022 xse...mmmmmm

Great serviceThe service manager Anthony Abogado made my day he helped me with my car service in professional way

Love this place! Very helpful and really works with you on payment and service!

Love cavender. Always great service.

Supposedly if you make a appointment and drop off your vehicle they tend to push it back because you are not physically waiting here, you dropped it off?? So in other words with what a assistant manager told me, doesnt matter if you make a appointment, because it wont be started right away. My car has been sitting in the back for about 45 with what I saw with my own eyes. I legit walked across the street at sales for a bit told them I would be here, but assumed I dropped it off? Basically wasting my time, dont take down appointments then! Everyones customer service was horrible.

I have bought several vehicles over the years from Cavender Toyota. I got up early to get scheduled maintenance done on my car. (35000 mile maintenance) I did not make an appointment for this visit. I was told I would have to leave my vehicle and it would take a very long time to get to it. This will be my very last trip to Cavender Toyota. I will never purchase another car or service from this place.

All these people and no one can answer a phone call. When I called in to make the appointment the woman told me to come in a 2 pm because it was the slowest time of the day. When I arrived I was told Id wait about 2 hours for two tire changes, tire rotation and an alignment... I WAITED 3 HOURS. discounts were not applied as discussed, I had to go back to get them applied. When my car was finally ready I went to cash out and the cashier was on her phone laughing while I was swiping my card. NEW BUILDING SAME SHITY CUSTOMERS SERVICE.

I got help from Gabriel Garcia. He helped me so much my car stayed on for a whole 8 years!!! Give him a raise.

Blatant disregard of the customer. I wonder if the discounts they advertise are necessary for the lack of professional salesmen.

Always do a great job on my car.

Cavender Toyota Service department is fast and the job done right the first time. Thank you for servicing our Tundra

Greatest Service Shop Ever!! This man named Gabriel Garcia Just helped me!! Thank god for this shop!!!!!!

My favorite Toyota dealership. Everyone always takes their time to give their best, and go the extra mile. I took my car for routine care and got excellent personalized service. Beth Raimond took special care to keep me informed of the progress every step of the way. I highly recommend 👍

Took my car there back in October for general service. They drove it around after I paid and no one mentioned that they broke/didn’t put back on one of my hubcaps. Guess they just thought I might not notice. Pointed it out to advisor and he stated he would order one and I would get a call next week. No call, nothing for two weeks. I called in and was given the run around and someone said it was ordered but the parts department had gone home, so couldn’t get an answer. After two more weeks of nothing, I had to call 4 times since each department kept transferring me back and forth with no luck. Asked for a supervisor. I explained the situation, he apologized and said someone would call me back. Did get a call back and the advisor said my hubcaps weren’t specific to my car at purchase. I bought my Toyota from a Toyota dealer and when I look them up they are reading as OEM hubcaps from Toyota. So I don’t know what that was about. But he said I should get a call the next week. Again, it has been 2 months since I took my car to the shop and no call about the item they broke without having to hunt them down in the phone. Just complete poor customer service. They lost a customer as well as my hubcap.

Best Toyota service center in town hands down!!

This was a quick and easy check in and check out. Staff were professional and met all my needs. The place is beautiful and has a nice coffee shop indie.

Dropped van off at 930a.promised vehicle at 12p.at 12 30 p car was not taken back for service

It is my second time to the Cavender Toyota service center, I am Chinese, English is not good. Beth Raimond is so patient and kind to help me. Thank you Beth Raimond. Best service and efficient!!

Appointments dont matter here...a quick service lube will take on average 3hrs...

Tha music was great

Went to Universal as they were closer, didnt stay for service. Long story short Id walk 15 miles to get to Cavender Toyota (they wouldnt let that happen) just for their sales and service. Finally passed the original warranty period; but they still make sure I can get in for the services needed and not break the bank! You now get a walk thru video of your cars service in the bay too! Thank you Angela, thats ToyotaCare!!! (No paid marketing here)

Terrible will not go back. I will get my car serviced elsewhere. I have been buying cars from them for over 30 years. I bought two cars cash in September last year. Never again they lost my business. Enough said. Thanks but no thanks.

This place gets the stars for the techs and mechanics which is the best part here. The customer service is a lot of shine and empty vessel. Do not be misguided by the bright lights, and fancy looking furniture. I requested a shuttle, 30 minutes passed and nothing, i even checked with two of the front desk cashiers/attendants. They informed me that a courtesy shuttle would be made available as soon as possible, 30 minutes passed. Insteqd of the hassle I just got a Lyft myself. Got a call about an hour later to pick up my truck, showed up and yet again another 20 minute wait just to pick up the car. Im no efficiency expert but I know for a fact there are better ways to manage the flow and get customers out in a timely fashion. Not sure I will bring it back to this Toyota service. I have experienced tremendously better level of professionalism, courtesy, and efficiency.

Went for my scheduled oil change on Friday at 3 pm. And was out in 30 minutes, which is actually good for a dealership.

Want to charge $200 for maintenance check n oil change when it should be free . Smh

They always do a great job

Julian Lopez went above and beyond to make sure everything is done right. He worked with me with any concerns and questions that I had. I highly recommend him.

Its been about 2 years since I last posted about Cavender Toyota, so I thought Id give an update.While waiting here for my car to be serviced, I got to see the newly renovated service area and it looks as good as their service is! They now have a small coffee bar where you can order some Starbucks as well as snacks. They run down the list of everything going on with your vehicle after its ready and let you know exactly what was done. As always excellent service. Shout out to Caitlin at the service department for always having the best attitude and greeting!

I was assisted by Julian Lopez from the Service Department at Cavendar Toyota to get my vehicle (2003 Toyoalta Camry) inspected for the state registration. Julian was very patient and transparent in telling me the immediate and the future potential maintenance jobs that would be required on my vehicle. All in all, it was a pleasurable experience for me with Cavendar Toyota and Julian.

Quick and excellent service.

I highly recommend this service center. The staff is incredibly friendly and the courtesy text messages help to keep me up-to-date while I wait. The facility was recently remodeled and not only does it make check-in easier, the waiting area is inviting and comfortable with free waters and coffee.My advisor, Ignacio Ortega, is very knowledgeable and courteous. He makes sure that you know whats going in every step of the way and I will definitely be back to see him.

As soon as I pulled up to the service center Julian Lopez was the first to greet & assist me. He was professional yet very friendly and answered all the questions I had regarding my vehicle. He made sure to check in and update me frequently and even had my car cleaned! I love coming to this Toyota service center! The staff are always friendly and the tacos are (low key) pretty good too! I will definitely be coming back for all my car service needs! :)

I took the car in with concern with my ABS/ Brake system. Brian F. From the service department was amazing from the beginning. He kept me up to date every step of the way. He was able to service the car and get it running to 100%. Brian is very knowledgeable and the entire staff was polite. They have all gained my confidence and I look forward to working with them in the future!

Nice service 👍

Superrrrr easy to work with, and the majority of everything is done via text message (So much easier this way)!!!My car completely did not start and I spoke with Ignacio in the service center and helped me the entire way from setting my appointment up and having my car evaluated.They are also not pushy about making you buy all the services at once like some places Ive been to... The prices are a little bit high but I have a hybrid and its not like I can go buy a battery at AutoZone :-( So I think its worth it.

Always great! Toyota know how to do it right

Matthew and his team provided outstanding service and kept me posted throughout the entire process. I appreciate the prompt service, communication, and thorough work.Thank you so much!

Have used multiple services from this business. Always a different Advisor, even if you make an appointment. No consistency of your information thru different visits, always have to re-visit and re-explain because I cant get the same Advisor, or have my cars information available to the next Advisor with history. I have even paid for service I didnt order because a different Advisor misunderstood my request. The service I requested wasnt performed. Add insult to injury, Cavender Toyota made no effort to provide the requested service. They just took my money, and walked away.Also, they dont have the ability to duplicate your Toyota key. Their duplicator failed 3 times, and Im still waiting for a software update to be applied . They have in their possession, a purchased blank there, waiting to be cut.Terrible business.

👍

Very good service

Very pleased with the customer service today. Went in to get my car serviced & Juan Guzman was very informative & timely fashioned. He made sure to keep us updated so we understood what’s to be expected. Quick & to the point! 10/10 Thanks Juan!

Great job all around. Had to get a regular service for my 4Runner, and it came out way better than before (to include that shiny exterior). Special shout out to my service advisor Allen and shuttle driver Carlos. Cherry on top was they managed to drop me off at the gym while I was waiting. 💪🏽🏋🏻‍♂️

As a women I always feel discouraged going in to get my car serviced only because I always feel that I can get taken advantage of because I don’t know much about vehicles. But today’s experience at Cavender Toyota Service turned that all around with the help of JUAN GUZMAN my service advisor who really helped take more care of my Camry and helped me understand what I needed done and he got it done. I was concerned about my brakes and of course he answered me and had a solution .I went in for an oil change and my car looked and felt fantastic. (:Thank you . Definitely going back my service advisor is awesome .

Fast service

Great service

Pretty disappointed. I bought a brand new car in September 2019 and was told that when I brought my vehicle in for the regular maintenance the first two years, that my vehicle would get a complimentary wash. Well, I brought my vehicle in today for it’s first routine maintenance and was told that my vehicle would NOT be washed because THEY were not meeting people’s expectations with the car wash. In what world does that make any sense? Seems like that’s an issue they should fix on their end instead of making their loyal customers suffer. When I’m spending a fair amount of money, and I’m promised certain benefits that help make my decision to purchase with you, at the minimum you should uphold your end of the deal. I make sure to pay my bill with Toyota Financial every month and brought my friend here to purchase their brand new vehicle not even a week later. That won’t be happening again moving forward. Thanks a bunch.

I have a Toyota Camry, my son just bought a Toyota Corolla and my daughter has a Toyota Rav4. Never have had any problems with the actual dealership or the service department. Everyone there is amazing and we will continue to be loyal customers. Michael Mares was very patient, understanding and went above and beyond to help us when my son purchased his car. Cavender Toyota is great, everyone who works there is amazing, the vehicles are built to last. What more could a person want. If youre in need of a vehicle you should definitely stop into Cavender Toyota and ask for Michael Mares.

Took my car to get serviced and from the start great customer service. Caitlin took care of the process and made sure I was frequently updated. The team was efficient and got my car out quick. Overall great experience. Thank you Caitlin!

My two experiences coming to this Cavendar have been phenomenal! Jonathan Foster has been my adviser twice and has always been incredibly transparent in regards to what my car needs now, in a few months, or in the next 5K miles; Ive never felt scammed or forced to purchase a service I dont need and have always been treated with respect. Whenever I didnt understand the necessity of a service or what the service itself entailed, Jonathan was extremely patient with me, so that I would have the automotive literacy to understand what was happening to my car. I plan on coming to this service center in the future while Im in San Antonio and would highly recommend it!

If you want to ruin your car which is in good condition and want to regret about driving your car again after taking it here for the routine service, then you should go to this place. It feels like they recommend unnecessary additional services, and just charge a lot for everything, and if something is not done correctly and you call them back, their attitude changes to the worst and they try to charge you even more to diagnose it further. I got some service done here after their recommendation and they did a horrible job and messed it up real bad. They wanted to charge me again just for checking the mess they did and to look at what is going on. Also gave excuses to set up an appointment to get it fixed. I would never go back here and DO NOT recommend.I would give a negative rating if i could!

Had a very good experience today when I went to get my service done and a lady named Caitlin helped me and was very nice and friendly. She made my experience very easy and went threw every detail with me in my services and up coming services that are and will be needed in the future

Ashley was an amazing representative of this facility. Coming into the appointment, I expect to be waiting for my vehicle for over an hour. I was in and out of their waiting room in under 45 minutes! She personally looked for me and gave me updates on how my maintenance on my CHR was. Facility was clean and well taken care of. Overall, amazing experience and team! Thank you Ashley!

Matenense of my Rava 4 2018. I was pleased in the past and now in the present. Staff from the moment I drove up till the moment I drove off was professional, polite and knowledgeable. Beth was very helpful with the needs of my Rava. She was polite and kept me aware of what the technician was doing with a vedio.I must say the technician explained everything. 👏Im felt I was in excellent hands. Thanks Cavender your service is exceptional. Better than in NYC.

Ive always taken my car to Cavender Toyota for service, since I bought it there. Its very easy and reliable. Today, a gentleman named Sergio Vasquez helped me out. I was so appreciative of his service because he explained to me which services were needed on todays visit so I could get those taken care of and also let me know what services my car would be needing soon, as well as cost so that I could plan ahead for those services.

I had a great experience with Ignacio Ortega in the Cavender Toyota Service Center. Ignacio took the time to listen carefully about the problems our 2013 Avalon was having. He went out of his way to make everything right for our car. He also took the time to explain to me the issues involved with our car. It was a real pleasure to work with him!

Fast service! Needed a last minute wheel alignment and they took me in right away. Caitlin was very informative and helpful throughout the process.

Very helpful

Let me start by saying Cavender service is the way to go! They are fast and reliable, always get exceptional service no matter what. Also if you guys decide to visit them make sure you ask for Caitlin shell get you in and out of there quickly!

My service adviser, Jonathan Foster and the service team did an amazing job. I have been a customer for about 4 years and have always received spectacular customer service. I am loving the upgrades in this location. Highly recommend.

I have always had great service them. I hand had all my services done on my 2014 Trunda.

Jonathon Foster and the service team did it again when it comes to knocking it out of the park with an exceptional five star service experience. I brought my Prius in for a safety recall software update, and without any hesitation the team reeled me and my Boston terrier Pepe into their comfortable waiting room and accommodated me immediately into their service schedule. Before I knew it they were calling me to pick up my car. 2 years ago when I first bought my car I received the same outstanding service from a team that creates a very comfortable environment to be around. Everyone had a smile on their faces whenever we made eye contact making me and Pepe feel right at home!! Thank you so much for making my day run smoothly on Tuesday!!!

Sergio did an excellent job of keeping me informed of my vehicle while being serviced!! Thanks again Sergio

Great service!

Good team work. Very nice peoples.

Needed a center wheel cap for a 20 inch cavender employee Jonny would no help without a vin #. Its a common wheel cap, should be a no brainier.

Connor Christensen was my service contact at Cavender. He was professional, courteous, and knowledgeable. He contacted me as soon as possible with the results of the diagnostic tests and shared them with me. As usual excellent service as Cavender.

Mr. Juan Guzman was really quick on his feet and was ready to explain the options that would benefit me, someone on a student budget, the most. Great experience every time I visit this location. Thank you.

Sergio Vasquez Jr - was a great service adviser! Please go see him for help at the Service Center. Excellent customer service.

I have been going to Cavender Toyota Service center for over 7 years. It keeps getting better. Not only is the new service center a better layout. The service was excellent and Gerrilyn Mohler made sure I was not only happy with my service but understood all aspects of it. I will happily be back.

Friendly and service.

My service rep Anthony has treated me extremely well. Took care of everything and followed up with me. Made sure the warranty covered a pretty rare malfunction on my vehicle and put it in the notes so it’ll be covered past the normal warranty. Would recommend.

Caitlin Mitchan was super. She kept me informed throughout my process and explained thing thoroughly. I always have an awesome experience at this dealership 5 plus years!

Service at Cavender was great. They took care of my vehicle while it was in the shop. Service Advisor Juan Guzman was very courteous and professional.

My service adviser, Juan was great!He helped me with all my questions and had my car ready in a timely manner.

Sergio was great. Service at Toyota is always fast and great to see the my car being taken care of...

I always have a great experience here at Cavender but want you to know Caitlin is the best she gave me this best customer service ever 👍🏼

Excellent service, the sales man and management went all out to make sure I drove out of there with the truck I wanted.

Sergio did a great job getting me in and out for the service on my truck

Sergio helped out with my service on my Rav4. He was friendly and prompt with updates. Would definitely work with him again!

Came in for a routine oil change on my car and Caitlin was extremely helpful.

Always have a very good experience when I come to get my car serviced. Juan Guzman was very helpful and informative.

Sergio, the service advisor, was really helpful and had great communication. Kept me updated while my car was being serviced.

I needed some regular maintainence on my Land Cruiser. I really enjoy my LC and have had it for almost 20 yrs. Kate Dawson and Mike Quinn were on top of everything. They saw to it that everything was done right and punctually. Plus Kate made sure I was on the shuttle in time to get me where I needed to be and also made sure I got picked up to pick up my LC when it was done. She went out of her way to make sure I was satified with the work done after I picked up my LC. Mike saw to it that the work was done and then double checked to make sure. He checked out a couple of concerns I had and made me feel real comfortable with the work he suggested doing and even more comfortable with the things he told me were in great shape. He creativly suggested a couple of ways to solve an issue I had and he got it done for less money than I thought it would cost. Mike knows his business and the end result is I have a car that still runs like new and it gets worked on by folks who I really trust and make me feel like part of the family. Its not really surprising that I will always bring it back to Cavender. Land Cruisers run forever but if I ever buy a new one I will buy it where I bought my last one. Cavender.

Caitlin was awesome, got me in and out in one hour.Thank you.