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North Park Lexus at Dominion
21531 W Interstate 10 Frontage Rd, San Antonio, TX 78257, United States
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North Park Lexus at Dominion
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Au
Review №1

I made a call to the dealership and asked for a salesman. Nathan Hamblin answered and I could not have asked for a better salesman. He is friendly polite comfortable to be with and really knows his product. He put me in the car of my dreams. Never pushed me. He was like a best friend. He went beyond any salesperson I have worked with. Lexus IS lucky to have him on their team!

Yu
Review №2

North Park Lexus at Dominion exceeds “Excellence”. I want to thank Fernando “Fernie” Maldonado my sales consultant and Frank Jiang the finance manager for surpassing the overall customer experience! The level of attention paid to the customer is superior. As a loyal customer my appreciation and satisfaction at North Park is simply outstanding! If you are in search of a LEXUS this is the right place to go!!!

Ti
Review №3

They have earned a customer for life. This dealership is friendly, courteous and really goes above and beyond. Our salesman Leo, the absolute BEST in finance Frank was over the top and the Sales Manager were fantastic. I dont write reviews often, but felt compelled to speak out about how great of a dealership it is.

S
Review №4

If you are looking for a car, Kent and his team (Raphael) are the way to go! He explains everything. He wasn’t pushy at all. I first made contact with him 1 month before I actually saw him and made a purchase. Great guy!

Ja
Review №5

Fantastic experience!My wife and I went in looking for a used ES 300h, and instead left with this NEW beauty. Our sales rep, Cooper, was a consummate professional throughout. He never pressured us, actually making the process relaxing, fun, and easy. He knew knew all the questions we had or knew who to ask for a prompt answer.This was, by far, the most enjoyable car purchase my wife and I have made. Great job Lexus, and a big thanks to Cooper for bringing it all together!

Me
Review №6

North Park Lexus at the Dominion never disappoints! We are always extremely satisfied with our service. Our Service Rep, Justin Campbell goes above and beyond to provide excellent customer care. He always keeps us informed and at ease. He is the best! We reside in Corpus Christi and would much rather take our car to San Antonio rather than wait for hours at the Toyota just around the corner from where we live. Thanks you North Park Lexus!

Pa
Review №7

Leo Rodrigiuez and our finance person,, Chris Nickels were exceptional. They did not rush the process. They were sincere and professional. They gave me some tips that actually provided me cash back I was unaware of on my trade in.

Ha
Review №8

The team who assisted me in buying my first car was extraordinarily helpful. Kayla Martin and John Garza helped me find the best vehicle to suit my needs; a young professional who does a lot of commuting for work. Then Houssein walked me through all the nuances of the financial side. I felt very comfortable throughout my interactions with these individuals, and I trusted them to help me to the best of their abilities. I was concerned about the car buying process, but they made it easy. Overall, I’m pleased with my purchase and the experience at this (gorgeous) location. I will be going back with any car-related needs.

Pa
Review №9

North Park Dominion is a beautiful place! Everyone is so friendly and helpful. I was happy to work with sales specialist, Bobby Roth! He was so attentive to what I was looking for. He was incredibly polite and so very helpful in purchasing my car! If you’re in the market for a vehicle, Bobby can help you find the right car without any pressure! Great job, Bobby!

Al
Review №10

Hands-down one of the coolest Lexus Dealership in the country. Well maintained and Friendly Staff. Customer Service 5 Star.

Ra
Review №11

My sons car would not start and we took it in. Rico made everything so easy and simple for us. He helped us every way he could, by communicating with us by text, and by phone. I was astonished by the video he sent me telling us in detail the problem with the vehicle, and the condition of the car under the hood. Recommendations of what needed to be changed and the positive things as well. Such detail! All I can say is WOW 👏! I WAS TRULY pleased by the professionalism of the team. Definitely a lifetime customer now. Thank you to the technician of the review of the car as well. Great job!

Gr
Review №12

From the moment I arrived I was greeted and treated like a valued customer. I have never received such great and accommodating service anywhere Else and I do by vehicles frequently. Nothing compares to Alexis they are dependable affordable and gorgeous. The sales team and managers are the best I have ever experienced in the car industry I don’t plan to go anywhere else for my vehicles.

Je
Review №13

Just moved to Boerne from the Houston area and had my first service experience at Dominion Lexus (the 25k service for my LS500). The service rep John was fantastic and very personable. My car was serviced quickly and cleaned as well. The amenities were nice while I waited. John also gave me a tour of your beautiful facility since that was my first visit there - it looks like a hunting lodge in the mountains, very nice! It was a great overall experience!

An
Review №14

Purchasing a car from North Park Lexus at Dominion with their salesperson, Said, was the easiest shopping experience Ive ever had for a car. I never felt overly pressured to buy the used vehicle, but at the same time, Said did a good job pointing out features of the car I appreciated. They let me put a refundable deposit down to hold the vehicle while my mechanic came in the next day to inspect it, and everything checked out fine. The icing on the cake was when they drove the car to me all the way in Austin and picked up my trade-in. Everyone there was pleasant to work with. I will shop here first the next time I intend on buying a car.

Ed
Review №15

Walked into the dealership and received the best customer service. Fernie did an awesome job and made sure we felt at home. I didn’t feel rushed to make a decision and the finance department made our purchase the easiest it has ever been.

An
Review №16

North Park Lexus at Dominion took care of my wheel and tire on a timely efficient manner. I got a flat tire that damaged the wheel. They gave me a loaner and kept me updated everyday. Thank you for great service.

Er
Review №17

I absolutely love this dealership. Every time I go up there the staff makes me feel incredibly welcomed and taken care of, even if it’s at 7am or 6pm. I ask a ton of questions, especially when getting my car serviced and the service team is never bothered or too busy to quickly respond and get me the answers I need. I have mainly been taken care of by Rico over the years but the entire team is always friendly and so helpful.

Ti
Review №18

Great customer relations and timely work! Brian and the service guys took outstanding care of us. As always, these professionals provided excellent comprehensive analysis and preventive care for our vehicle. All questions are answered promptly. Hospitality area is great too. Dominion Lexus provides the best service we’ve ever had. Thank you Brian.

Ma
Review №19

Have bought three vehicles in the past four years from this location and have had nothing but a great experience. Bought new and used vehicles and they have always worked hard for our business and treated us fantastically. Whether it’s with the sales people or the service department, they have all been friendly and helpful. The service department as always ready to answer my questions and help out anyway they can.

J.
Review №20

I picked up a nail in a tire on vacation and the dealership was very accommodating. Loved the complementary Starbucks!

Ni
Review №21

We had a great experience from start to finish. Bobby was our salesman and he took such wonderful care in answering all our questions and making our purchase as seamless as possible. He made sure we were happy with everything and made sure we got all the things we wanted done. We love our RX 350 and can’t imagine buying a car from anywhere else other than North Park Lexus Dominion and Bobby.

Be
Review №22

Purchased Lexy my 2014 Lexus GS430 from Joe at North Park Lexus at Dominion. Absolutely beautiful car. It truly is like new. Perfect interior..... even smells new! Great mileage. Awesome car. The dealership is gorgeous. Was a first-class experience buying the car all the way around. My only complaint is that I expressed that I wanted to put down a sizable down payment and finance the rest. It wasnt until I was sitting with my cosigner the next day that Frank the finance guy told us it would be next to impossible for them to find someone to finance a 14-year-old car. I feel I should have been told that upfront. I ended up paying cash for the car and drove away a proud Lexus owner in the end. However, that could have been a deal stopper for someone else. Overall, I would highly recommend North Park to anyone who wants to purchase a new or used Lexus!

Je
Review №23

I had a great experience at North Park Lexus! Fernando “Fernie” is hands down the best “car sales man” around! I have bought several cars from multiple dealerships around San Antonio and I can say that this experience was by far the best! He is super attentive and has a passion for helping people find their perfect fit! The sales manager was also super kind and attentive to my needs! From walking in the front door to driving off the lot it was an A++ experience and I would never purchase a Lexus any where else, ever again!

Ka
Review №24

My service experience has always been stellar, Brian is an awesome service advisor, I never have to worry about anything with regards to my car and suggested maintenance. He is that honest, 100% without a doubt.My sales experience in December 2019 was great, it was fair and I came away with the best sales experience Ive ever had (and Ive bought a lot of cars over the years from multiple different manufacturers). My husband and I bought a vehicle for him recently and it reminded me how much more exceptional Lexus was in many regards, not that the buying experience was bad at the other dealer, but overall with some time after the sale, Lexus still impresses with their continued care long after the sale.It feels like you are genuinely family, at least for me.

Gr
Review №25

Our entire experience at the dealership was wonderful. It started with Vanessa at the front desk. Her personality makes you feel immediately welcome and like a top priority. Nathan H. helped us purchase our new family vehicle and made sure we knew all of the benefits of purchasing a Lexus and becoming part of the Lexus family. He made sure we were taken care of and comfortable through the entire process which was a big deal with myself being 6 months pregnant! Car buying is stressful but this dealership makes the customer and comfort a priority before all else.

Ro
Review №26

Simply the best service experience anywhere across any industry! Having owned several high end vehicles in the past, no one compares in my opinion. Our Service Advisor (Arielle) was great as usual and the service experience is always top notch. Everything from the initial greeting by the valet staff upon arrival to the service bay, to the customer refreshment area, to the video walkthrough from the service tech and finally the completion of the repair, our needs are always met and expectations exceeded. Having just recently purchased another Lexus vehicle, I am now extremely happy that my wife can experience this higher level of service that I have been bragging about during my 8 years of Lexus ownership. Continued thanks to the entire Lexus of Dominion service team for creating such a perfect experience for us every time.

Br
Review №27

Purchasing a vehicle from North Park Lexus at Dominion was an experience complete in itself. Domingo made our car buying experience enjoyable and stress free. Brian is always professional, helpful and courteous in the service department. We’re beyond impressed with the level of service we’ve received

He
Review №28

Shanti Sutton was my sales person. She was excellent to work with, got me a very fair deal on my trade, and even had the autoshop repair a large dent in the front of the CPO lexus I bought. (Neither of us saw the dent until after the sale, and she had a loaner ready for me the very next day so they could fix it.) very happy!

PH
Review №29

I purchased my very own car at North Park Lexus at Dominion and my experience was amazing! It was all thanks to Julie, who is very patient, kind, and very professional. The dealership was so clean and nice as well. Did I mention complimentary coffee and snacks. It was a lifetime experience and I LOVE my new car. I would highly recommend you to come here and get your next vehicle here; just ask for Julie.

Ry
Review №30

Great dealership. Fernie was great and fair. Service is excellent. Chris in finance was very helpful and thorough. Happy to be a part of the Lexus family.

Li
Review №31

My car buying experience was made memorable by my Salesman Kent Hathaway, Finance Director Oscar, and today by Kenny Vacek. I never felt pressured or forced into anything and each one took the time to explain the entire process along the way. My car is a week old today and I met with Kenny, who answered all my questions regarding my beautiful Lexus RX 350 and showed me things I wasnt even aware of. I understand the importance of Kent and Oscar but the added experience of Kenny and his knowledge on all aspects of my vehicle was definitely an added bonus. Dealerships stand to learn a great deal on how the car buying business should be. Thank you North Park Lexus at Dominion for the exceptional way you do business and thank you for the care and comfort you gave me throughout my purchase. I recommend anyone looking to purchase a vehicle to try the Lexus way of doing business, you perspective will be forever changed and in the end we all deserve this.

Va
Review №32

Had a fantastic experience with North Park and their sales rep Cooper. I was buying from out of state, the process was easy and flawless. Minus the shipping. Cooper even gave me a referral for shipping which I chose not to use because of the price. But you get what you pay for. DO NOT use Montway shipping. Horrible experience. Finally got the car and it was in even better condition than I expected. Cooper was a true professional and helped me in any way he could. They also had the best deal I could find for the convertible mustang I had been searching for for over 3 months. If I could give 6 stars I would. Highly recommend even if you live out of state!

Le
Review №33

I was met and greeted by Shanti Suttin as soon as I entered the dealership. She was very helpful, friendly and polite throughout the whole process and dealing with the finance officer was a breeze. Should you need to buy a vehicle from this dealership, I highly recommend Shanti Suttin.

Pa
Review №34

Very beautiful place with very nice people. Specially thanks to Bobby Roth he is awesome 👍

Da
Review №35

I just bought a used white Scion tC in great shape. I was pleased with how easy the transaction was and how helpful everyone was in the whole process. Plus, I feel that I got a great deal. Bobby Roth, my sales consultant, was extremely helpful and exceeded my expectations. Hes very knowledgeable. I would highly recommend him to anyone.

Ma
Review №36

My recent purchase of an ES 300h was the best car buying experience I have had. Our salesman, Said Cantu was very helpful in our decision process and bent over backwards for us with our trade-in. The financing process was very easy, quick, and professional. I was definitely impressed with the dealership....they didnt try to add-on dealer costs that you read about at other dealerships. I highly recommend Lexus at Dominion and if you get to work with Said Cantu you will be extremely well taken care of!

fu
Review №37

The MOST pleasurable car buying experience Ive ever had. ⭐⭐⭐⭐⭐HUGE shout out to Nathan Hamblin! 🤙🤙That young man went the extra mile to get me in my vehicle.Professionalism and courtesy - off the charts!Will definitely be using this dealership, and Nathan for my next vehicle purchase - cannot recommend enough!

Is
Review №38

I’ve been waiting for my license plate for months. Been driving with expired plates now. Getting the run around from sales guy Eduardo. The car is still under the someone else’s name and no one knows what’s going on. They were quick to sale you a car but the back end of things they are the worst about it. I hope I don’t get pulled over. Last thing I want is to give city officials a reason to be pulled over. And per the city of Austin there is no delays so stop using that excuse.

Cr
Review №39

Justin from the service department provides the best personalized service. He ensures our vehicles are serviced and maintained! Positive customer experience 😀

Pa
Review №40

Driving 40 minutes to have my car serviced is not too hard specially if you are offered a courtesy vehicle in case of delays. Normally. my appointments have all gone in a timely manner so no need for the vehicle except for once, Chad my service agent is always very informative and polite.

C
Review №41

Just a quick comment about the service department. We have been taking our car for service for a year and a half. The service is wonderful, prompt, and they keep you informed on progress. Thanks Brian!

Da
Review №42

Job was EXCELLENT as always! My service with Lexus Dominion is ALWAYS Top Shelf! From the ladies and/or gentlemen greeting me, to my Service Advisor. Literally cannot ask for better service.

Ki
Review №43

After having a issue with purchasing a vehicle at this dealership, The General manager James Cole reach out to me personally to discuss how he could make things right. Mr. Cole was very understanding and fixed the issue promptly. My husband and I appreciate everything Mr.Cole did for us. Thank you so much!! I also want to say how wonderful Mr. Leo Rodriguez and Chris (in finance) have been to my husband and I. These guys really went above and beyond to make things right and make sure we were taken care of and we greatly appreciate everything they have done and continue to do for us. Thank you so much, you guys are the greatest!!!

Ma
Review №44

Travelled from Houston to buy my latest RX350 and had the best car buying experience! Said Cantu initiated everything over the phone and they were ready for me when I arrived on a super busy morning! The dealership is beautiful and Jacob and Ian rounded out the team that helped finalize the sale! Enjoyed the coffee bar before hitting the road in my new car! I would definitely do business here again.

ri
Review №45

I just bought my second car here (Used Ford Edge) from James Garza. He is straight forward and never pushy. Also, Frank in financing was absolutely amazing. Been a customer since 2017 and will be for life!!!!!

Cr
Review №46

I went in to Lexus Dominion for maintenance on my 2020 ES Lexus, Nikko was great. While I waited Fernie noticed I was looking at vehicles, and came up to me and I mentioned I loved the RED interior vehicles. He immediately handed me keys to take a drive while I waited for my car. Well I was sold immediately, his professionalism was outstanding. He introduced me to Mike who went over all the electronics on vehicle and set it all up for me explaining everything. Ferne then introduced me to Chris finance dept, he was awesome, not pushy just explained everything in detail and found me a great deal. Fernie took me to vehicle to make sure I understood all about vehicle and set my phone, radio stations, lighting etc. Plus introduced me to another young gentlemen who offered to help me further with any vehicle technology in the future. Im absolutely in love with my NEW Lexus ES SPORT RED INTERIOR! Thanks Lexus Dominion your Customer Service and TEAM was awesome.

Ju
Review №47

Just took my LX 570 for service and had a great experience. Chad met me quickly when I arrived and set expectations for how long my vehicle would be there for service and quickly took care of it. They completed my 35,000 mile service and replaced a tire in an hour after my arrival. He reviewed all the work completed and went over next service with me. I got my vehicle back washed and ready to go. Always a great experience having my service done there.

Ge
Review №48

Thanks Chad and North Park Lexus at the Dominion for a great customer experience. Chad was great to work with. He helped me understand the services that my Lexus needed and made the process very easy. He kept me updated on the progress and answered all my questions. I will certainly be a repeat customer.

Mr
Review №49

My place. Ariel at service dept is really helpful and always looks out for the customers best interest.

Pa
Review №50

Brian is always a delight to work with when I go for any maintenance. He keeps me informed and explains everything truly needed based on mileage. I appreciate the explanation.I’d definitely recommend this service center. Plus, I love the coffee shop and boutique.

Ge
Review №51

Amazing service. Service staff is very professional & knowledgeable. They showed extreme attention to detail & fairly competitive pricing.

Ca
Review №52

My first visit @ North Park Lexus started off w/Bobby Roth selling me a beautiful red 350RX . Going in for various maintenance upkeep, etc. has always been an enjoyable experience. Both Bobby & my service mgr., Rico Rivera, are very professional & courteous; greatly appreciated. The North Park Lexus dealership not only offers great service but a lovely “setting” while waiting! ALL of the staff are super friendly! Thanks North Park!

Qu
Review №53

Brought my vehicle in for routine maintenance and was informed my alignment had failed inspection. Due to tires being fairly new and the alignment failure was minor and had not caused any uneven wear yet, decided to fix it before it got worse. While waiting was informed there were a few others getting an alignment and only one tech available, they put me in a loaner. When I returned I noticed on the drive home the slight play in the steering wheel was gone and also the minor vibration was gone. I had assumed it was road conditions and Due to the GX model being on a truck frame. First experience with a luxury auto dealership, definitely a night and day difference from the Big 3 Ive dealt with in the past. Felt like I was a customer who mattered!

S
Review №54

Excellent service as usual. Have been using this dealership for service for the past 5 years. They look after your vehicle and maintain it correctly. Thank you.

Ka
Review №55

My experience at purchasing my very first car at North Park Dominion Lexus exceeded my expectations! Every dealership should show this kind of customer service and focus on the small details to show the customer they care. Julie was outstanding and the kindest, most patient help I had to make this experience smooth. I can not praise her enough, she truly outdid herself!! Thank you for everything 💜

Ka
Review №56

We highly recommend Domingo at North Park Lexus @ Dominion for your next car purchase. He was very helpful and got us a fair deal on a great SUV. We are very pleased with the whole experience. They have a beautiful facility and excellent staff. The whole process is very smooth and painless.

Lu
Review №57

Great dealership. The service department really takes care of you. I had scheduled maintenance due as well as an issue of a recall. Since it took a couple of days I was given a loaner car. Since I am not in San Antonio, Arielle was very accommodating and let me drop my car there and get the loaner on Saturday. When the vey was ready they let you know and send a video! The entire process was great. They make you feel special!

El
Review №58

My family and I loved our experience at North Park Lexus at Dominion. We drove from McAllen, TX to get my new vehicle because of the remarkable service we were getting virtually/on the phone. Thank you, Julie! It was truly worth it. I highly recommend this location for anyone looking for a place that offers superior service to meet all your car buying needs. I love my new Lexus RX 350❤!

Me
Review №59

I hate the process of buying a car which is why my husband and I always call James Garza at North Park Lexus at Dominion. James is not pushy, knows how to listen, and I never feel like I am engaged in some weird psychological warfare exercise. We have bought four cars from James and never once has he tried to sell us something that was not exactly what we wanted and he has never pressured us when we just were not ready. He values our time and when we do buy, we show up and he has everything ready so we are in and out in less than two hours. Arielle Alvarado in the service department is equally outstanding and has taken care of every single one of our service needs for the past 6 years including me calling in a panic because I dont know what a light on my dash means or because I managed to get a nail in my tire. I will not be able to buy anything else besides a Lexus because in the past 6 years these folks have become like family.

Sc
Review №60

Simply a beautiful dealership with fantastic people! Our sales consultant was Julie Hendricks, and we couldnt have had a better experience. Julie was responsive, informative and extremely helpful. She located the exact NX Hybrid we were looking for, and we rode off the lot that day with the perfect vehicle for our family. Thanks, Julie and Lexus Dominion!

Ge
Review №61

I bought a beautiful 2019 Lexus ES350 from Ferni M. I traveled from out of town and he had everything set up ahead of time. I was in with him for a test drive and out of finance in two hours. It was my second purchase from him and I’ll be back next time I’m ready for another used vehicle!

El
Review №62

I was highly disappointed with my experience here. I went to this dealership with a few different models in mind from research. The visit started out fine with the salesman mentioning a few vehicles he would like to show me. We first visited a newly available IS F sport, which I was very interested in. When I asked to test drive the vehicle, the salesman became very pushy and stated I could only drive it if I was VERY SERIOUS about purchasing the vehicle because those who buy want low miles on it. I felt very uncomfortable and deflected by saying Id like to see the other model I mentioned (RX FSport) and test drive that and maybe circle back. When we went to drive that vehicle the salesman talked so much about the car that when I tried to interject and ask a question, he spoke over me. At this point I was done. At the end I told him I would like to go home and think it over with my family, to which the salesman scoffed at and said the vehicles would be sold by the end of the day. I persisted that I could always order and was not in a rush to get a car today or even in the next month. The salesman stated again that both vehicles would be sold by the end of the day.I do not plan to return.Lexus of NorthPark-you have very nice vehicles and a seemingly very high track record considering you have five-star reviews here. Unfortunately, I think I may be the one in the bunch that had a negative experience. Please teach some of your salesmen to let the vehicle sell itself a little and to listen a little better or ask more questions of the potential customer.

Su
Review №63

Great service department. They are thorough and offer great customer service. The waiting area has lots of amenities so it is a pleasure to wait there while your vehicle is serviced.

je
Review №64

Shanti Suttin is absolutely fantastic. She was incredibly helpful and patient with us as we changed our mind multiple times and she worked with us to come up with the absolutely perfect solution for our family. We will continue to work with her for all of our purchases in the future, both for ourselves and for extended family. The dealership is amazing, also.

Jo
Review №65

We recently got a new vehicle for my parents through Julie Hendricks and let me tell you she went above and beyond to help us out. Honestly purchasing or leasing a vehicle has never been a good experience for me but wow did she turn that around. There is not enough room here for me to list all the things she did for us but my family will be calling her for all our purchases or leases. She treated my family like her own and we will never forget her kindness professionalism and understanding of our situation. Do yourself a favor and ask for her. Your experience will not be the stereotypical one, it will be the best one you ever have when buying a vehicle. Thank you Julie!! You are the Best.

Lo
Review №66

I brought my car in for a scheduled maintenance service and while I was there I also notified my service advisor (Rico) of other issues I encountered. Rather than most service advisors I have used he came out a little rude. He made it seem like if I were making up things just to get my car looked at thoroughly for no reason at all. I have a 3 year warranty on the vehicle and when I was talking to him he countered with everything I would have to pay out of pocket. This is my third Lexus and my first and probably last time I use this location. I have used San Pedro in the past with no complaints guess I will use them from now on. So disappointing 😞

Jo
Review №67

Our sales rep is Fernando Maldonado and we purchased a new 2021 GX460 from him. We found him to be highly professional and an excellent car salesman. We were impressed with his overall knowledge of the vehicles we were looking at and his honesty and integrity. Fernando was a pleasure to work with and we will not hesitate to purchase another vehicle from him in the future. We will gladly recommend him to our friends when they are looking for another vehicle.

Ki
Review №68

We have had a great family experience with this beautiful dealership! Roger was our salesman and was easily accessible and accommodating at all times. BTW - We were NOT the easiest of customers!! I have a very picky husband and kids that wanted input on the new vehicle, too! We changed our minds frequently and often. But once we test drove the GX 460 we were sold! I am grateful for Roger and the personal touches he helped us get with our new vehicle! Frank was also pleasant in the finance dept! All in all it was a very painless process and I believe had we gone elsewhere - we would not have been as happy! Thank you North Park Lexus @ Dominion! We won’t soon forget you guys! ❤️

Jo
Review №69

Took our RCF for service due to check engine light. Rico our service manager was super professional, and does a great job communicating. Been there several times the past few months, and he is terrific!

Bo
Review №70

We have owned 3 Lexus vehicles over the past few years, and John Barecky has been our advisor for all of those years. His knowledge and product expertise is outstanding. He greets us with a smile, and accommodates our requests. It’s a pleasure working with him, as well as the entire North Park Lexus team! We highly recommend them!

Ki
Review №71

My husband and I just purchased our first Lexus this past weekend. We were very lucky to have Cooper as our salesman. He was very professional and answered all our questions. He made the whole process of buying a car very easy. North Park Lexus at Dominion is awesome...everyone was very friendly and helpful. We definitely recommend this dealership to anyone looking for a stress-free experience.

Pa
Review №72

Rico was fantastic! I was scheduled for service at the other dealership, but talked with staff and they were able to take care of my service. Rico took time to demonstrate and explain an issue I was having with the navigation system in addition to explaining in detail my service received. I will definitely be a repeat customer. Thank you very much.

Du
Review №73

I have now purchased 2 vehicles from North Park Lexus at Dominion within a 2 week period. Their customer service is second to none. We were treated so well from the moment we entered the lot until the time we left. Customer satisfaction is their main objective and it shows. I would recommend this dealership to anyone looking to buy a new or used vehicle. I’ve bought from dealerships all over Texas and have never had such a good experience. HIGHLY RECOMMEND!!!

Je
Review №74

We recently purchased a vehicle from North Park Lexus Dominion and had an amazing experience. If you’re looking to purchasing a vehicle, be sure to ask for Julie. She was our sales person and did an amazing job. We felt comfortable throughout the entire process and she kept the process moving so that we were in and out quickly. She was very knowledgeable, friendly and professional. My husband and I want to purchase all of our vehicles from Julie at North Park Lexus Dominion.

Al
Review №75

I was thoroughly impressed with my experience at Lexus Dominion. Nobody was pushy or trying to sell you anything you don’t need. There was actually a lot of laughs which made the buying process fun. Cooper my sales rep was awesome. He made the process super relaxing and didn’t make me feel like a fish out of water. I couldn’t recommend Lexus Dominion and Cooper Lawson enough.

Tr
Review №76

My purchasing experience at North Park Lexus was second to none. Cooper Lawson was my sales associate... he really made you feel like a Celebrity When it comes to the level of attention he gives you. He makes you feel like the only customer in the world. Even went as far as hand delivering my vehicle along with paperwork to my place of business. Of course a great salesman is only a reflection of his wonderful manager Ronald Ronnie Vaughn. Special thank you to Ronnie on the wonderful treatment, and giving me top dollar for my trade. I will be a forever customer of North Park Lexus...PS. They even have a Starbucks in the dealership!

K
Review №77

Prakash is the BEST Sales consultant we have EVER worked with! We met up with him mid-way through our journey to find a sporty but luxury SUV. He understood my needs and didnt pressure us on the initial test drive. I still had several other brands I needed to check off my list. When I came back for the RX 350 F-Sport he welcomed us like old friends (I have a feeling he knew we would be back). We made a GREAT deal and the rest is history :)

Sa
Review №78

It was first experience visiting the service center at Northpark. Everyone was very friendly amd helpful. Even the girl that helped me with my coffee could answer my question about mypossible wait time when I told her what i was getting done. John and his team fixed the issue in a very timely manner. Overall a great experience.

La
Review №79

Love lexus at the dominion! Seriously, best customer service there is. James was my salesman and did a wonderful job getting me into my beautiful lexus with ease. Brian is my service technician and he is always trying to help and go out of his way to make my experience the best. The facility is not only gorgeous, but always clean and inviting. The free Starbucks and and cookies are just the cherry on top 😋 go check them out and see for yourself!

Mi
Review №80

Brian has been my service advisor for 4 years and every time I bring my vehicles in, he is attentive, courteous, friendly and professional!

Ro
Review №81

The service was EXCELLENT. Ariel sent out the road service to replace dead battery. Very responsive and service was very quick. The young fellow was extremely courteous. It was an extremely positive experience. Thank you.

Ho
Review №82

At Lexus Dominion in San Antonio, the customer service in the Service Department is second to none! Richard, Brian, Kim, and Sharon are outstanding employees. I’ve had a Lexus since 1994 and the service department is what keeps me coming back! I have the 2007 GS450h that was featured in the Neiman Marcus Christmas Catalog. Mine is numbered “75 of 75!” She is lavender and her license plate says, “Cloud 9!”

Al
Review №83

I recently purchased my new car from James Garza. He made the experience very pleasant. Hes the best.

Od
Review №84

I love love my NX 300. Just wish I had someone on the spot to show me how to use all the features that came with it. However someone will be coming out on Friday to help.

Ea
Review №85

North Park Lexus at Dominion has been the most professional car sale and service team i have ever dealt with since buying cars. We are always extremely satisfied with the service we received from Arielle and the service team.

Mi
Review №86

I wanted to share my excellent experience at North Park Lexus of Dominion. Fernie was fantastic at helping me find the perfect vehicle I was looking for. He was very personable and knowledgeable about the Lexus sedans I was interested in. I’m so happy with my new 2021 IS350 F-Sport. The follow up experience was equally great as Darren took good care of me in coordinating a follow up visit. The whole place is so nice and everyone is friendly. I never imagined enjoying the waiting at a dealership while your vehicle is being serviced. Overall great service and experience. I will definitely be a repeat customer.

Ja
Review №87

Thank you so much for the care you have for me and my vehicle. Your team members, especially justin in the service department, are amazing and always provide exceptional customer service.

Je
Review №88

I just want to share an amazing experience that I have had at Lexus North Park Dominion. As I arrived I was greeted by a nice young man whose name is Cooper! I had a wonderful experience I was not sure exactly what I wanted I thought I was when I got there but with all the beautiful cars I had to test drive others. Cooper was so patient with me he took me around and let me test drive whatever I wanted. To say the least I did go back to the original one, but that was no problem Cooper made it all happen! Once I had made up my mind he got the ball rolling and he went to bat for me when I needed it! I have to say this was the best experience Ive ever had purchasing a vehicle and I am so happy with my purchase! Also shout out to Chris Nichols finance mgr for making it all happen!❤

Sy
Review №89

My husband Gale and I took our Lexus to be serviced. The Service Agent was Jeff Polson, who took the time to thoroughly explain in detail the diagnosis of the car. Jep was courteous, attentive, excellent communication skills and made sure we had a car loaner as long as the car was being repaired. That was crucial!

Jo
Review №90

First, I love the Lexus cars, and Lexus at Dominion makes it easy to own one. My service advisor, Justin, is always a pleasure to see when I take my car in for service.

Me
Review №91

Thank you James Garza for being such a great and patient salesperson to me and my family. Definitely went above and beyond. You made the process so smooth and definitely took care of us. I love my vehicle and couldn’t be happier with it. I will definitely be recommending you to my friends and family :)

ol
Review №92

We bought our Mitsubishi lancer here back in September & Said & Rusty made the car buying process really simple. We were able to get a really nice car for a decent price 🥴 The whole building is very nice & clean. The complimentary Starbucks and snacks are super cool too.

De
Review №93

I just bought the car of my dreams after searching for months with the shortage of cars. JAMES GARZA was WONDERFUL so if you are looking for a car today they have them both new and certified pre owned. I waited and was not going to settle.

Na
Review №94

Lexus Dominion always takes great care of my car and has me in and out in a quickly. I love the ability to get my car serviced and work from the waiting area in the various rooms provided. The service technicians are all very friendly and helpful. Love everything about the exceptional service I receive at Lexus Dominion.

We
Review №95

I always have my 2013 Lexus 350 serviced here and the service department always takes great care of us!

Ti
Review №96

Im the owner of a 2017 Lexus. I relocated to SATX in 2017. I chose North Park to service my vehicle and Im glad I did. The service department is on point! Justin Campbell has been my service advisor for more than 3 yrs. And he has done a phenomenal job. Thank you Justin, you are the epitome of Great customer service to everyone every single time. I appreciate your assistance and kindness. 👏🏼👏🏼

Pa
Review №97

Excellent experience!I had a great experience at this dealership. Customer service is excellent. James Garza, my sales guy helped me a lot from the minute I walked in, and still doing his job above and beyond. I would highly recommend North Park Lexus Dominion for your next car purchase.

Do
Review №98

Shanti Suttin is the best car dealer I have ever purchased a vehicle from. I just purchased my 3rd Lexus from her and it was my best experience yet. She works hard to get you a good amount for your trade in and goes above and beyond to show you what you’re looking for. I’ll be back here next time I or a family member needs another Lexus and will be looking for Shanti.

Xa
Review №99

Brought my GX for service and the team was excellent. They had me in and out and explained everything well. Great experience!

Ir
Review №100

Excellent customer service! This is my favorite car dealership so far. As a lexus car owner you have access to complimentary amenities such as free Starbucks inside, free car washes on your car, and you can get a mani and massage while waiting for service. About out to Mike Hagee as a salesman. He is great and takes your concerns in hand.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:21531 W Interstate 10 Frontage Rd, San Antonio, TX 78257, United States
  • Site:https://northparklexusatdominion.com/
  • Phone:+1 210-816-6000
Categories
  • Brake shop
  • Auto parts store
  • Auto repair shop
  • Lexus dealer
  • Car dealer
  • Car leasing service
  • Motor vehicle dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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