Elizabeth was amazing. She was patient and helped convince my husband to try something new and switch to iPhone! She saved us a great deal with our upgrades and even lowered our bill. Great experience!

Stopped in after 4 failed visits to other Verizon stores around San Antonio, finally came into the location at Huebner Oaks and talked with Daniel. He was the only one working but he was helpful throughout the whole question process I had! I had only stopped in to just look at getting a new phone and maybe switching from AT&T after being with them for 7+ years, to switching to Verizon but I hadnt made my mind up yet. But after talking with Daniel for a little bit he fully convinced me to not only switch fully to Verizon and buy a new phone but upsold me on all their products to go along with it. And he only recently started! I personally am in sales and this gentleman’s customer service is unmatched! Thank you so much Daniel for the new iPhone Pro Max and thank you for being so amazing at welcoming me to the Verizon family! Will be returning only if he’s helping!

Great service from Zach and Elizabeth. I needed a new account and the system wasnt working. Although it took several hours, they never made excuses and kept apologizing. Elizabeth even suggested I take a break for lunch while they continued to try to help. Finally, Zach made sure I got all rebates/rewards I was eligible for. In the end, it all worked out!

Customer service was excellent. The gentlemen working at the store were professional and were knowledgeable about what I was looking for.

We came to the store after tele sales completely messed up our 5 accounts, and Zach spent quite a long time straitening it all out. In the end, we left with 5 lines, all set up and working like they should be. As we left we realized they had stayed past closing to complete helping us with the mess we walked in with. Thanks!!!

We had an excellent customer service at Russell Cellular. We will go nowhere else when we need anything related to our Verizon phones.

Went there to exchange a phone and order a phone got as far as returning the phone in order to exchange it for another but so far as turning on my line they didnt know what they was doing my phone line is still off

Daniel was very respectful and helpful with us during our visit. Thanks

Kim was awesome! She was very helpful, had great customer service, and walked me through everything I needed to know! Definitely will be returning to her location!

Elizabeth was awesome! Such a friendly and inviting personality, and she helped me with everything I needed!

Me. Zack was a superb in his knowledge of our I phone products and the special offers!!!

Elizabeth was very knowledgeable and professional and was very helpful. Ill certainly return to the store in the future. She did her job with a smile.

Thanks to Elizabeth, it was an easy process of changing devices and getting a new SIM card.

Great experience with all the staff at this location. Zach was the only person working the store but he managed his time to help me, my wife, and about 3 other customers very timely and professionally.

Kimberly was extremely nice and helpful she did everything she could in a professional fun manner and I will go back to her if my phone messes up again! THANKS KIMBERLY

AWESOME STAFF!Went over and beyond to resolve our problem.Thank you!

Associate was most helpful and extremely patient. Thank you!

Always a quick, painless, no hassle, get it done right the first time experience. Kudos Russell you know how to business like a pro.

I went in to this store earlier this week and was very pleased with the superb service I was provided! Carlos & Carlos (yes, there are 2) were so helpful and professional- they made my experience so easy and comfortable. They took the time to look up what my options were and explain what would work best for what I was trying to do. I would recommend this location to anyone looking for an expedient and easy solution to any Verizon necessity.

Carlos was outstanding! The best service ever!I work with my phone and he went above and beyond to help me! Very thankful!I’m very pleased with my new iPhone 11 Pro Max.Miguel HerreraVP of Coldwell Banker Global Luxury In San Antonio.

Very helpful, kind, and fast service…..

This Verizon Wireless Retailer was great! Jerry was very thorough, efficient, knowledgeable, & solved my problems in an impressive manner! Thanks!

Kimberly was very helpful and patient with us!

We received very courteous service and recommend to all

Carlos was so helpful. Left with better plan saved me money and a new phone.

Called on Sunday to determine if new offer for 55 and above was less expensive than my military discounts. The man definitely didnt want to spend time researching my request and said they were the same. This didnt sound right so called the 1 866 number and the agent gave me the rates showing my discount was more expensive She put me on the 55 rate and saved $240 a year. Love Verizon just not this store where I bought my phone. Will not go back.

The staff here was very helpful when I was switching the family over to Verizon. They sat down and worked through all the numbers with us. They had answers to all of our questions. And when we returned after having an issue with one of the promotional rebates (turned out to be my fault) they helped correct it immediately.

My boyfriend and i just came in because we wanted to switch over to a family plan. but the person on staff was talking to other customers at his desk, which was fine...but he didn’t acknowledge us whatsoever. he didn’t say hello, or give any signal he would have time for us. we sat down and waited for almost twenty minutes while he was laughing with the others and just straight up ignoring us. it was near closing, and he gave no indication he would have time for us, he simply let us waste our time. sorry but there’s no way we’re coming back, it was so unpleasant and rude

When I entered the store, Valerie was by herself so was able to help me right away to select a new phone and transfer the contents of my old phone even though it kept shutting down. When additional customers arrived, she was able to multitask and help everyone. Her attitude and expertise was superior and Verizon is fortunate to have her on their team.

Naomi was great to work with. She sent me a personal text to offer me what I needed. Since I was so busy with work, communicating via text worked out perfectly. I told her what time I was going to swing by to get my device, and they had it ready. The entire transaction took less than 10 minutes. Ill definitely go again for my next device!

Excellent service! I went in about a week ago with a phone beyond salvageable repair and a very tight budget. Derek And Julian went above and beyond and went through many hoops in order to fix my delicate situation. It was close to closing time and never once looked at the clock. Now I’m very satisfied with my new device and was able to keep all of my old information. Thank y’all so much!

My phone died this weekend. We went to this store with our daughter..our tech go to..the young lady that helped us was tremendous. Very patient.we are an older couple. She explained all of the phones we bought, and got us a senior plan we did not know we were eligible for. She was a great help, and a refreshing shopping experience.Randy Tucker. KERRVILLE TX

On January 29, I had cracked my old iPhone 6s Plus. I came and two awesome helpful guys Julian and Marco helped me decide to get the new iPhone xsmax! It has been working awesome. These guys have great customer service. I even got a fortune cookie from one of them.

Talk about a total VIP experience! KeShan took great care of us and really listened to want were were needing; there was no pressure to purchase anything that we didnt need and he looked into all the great deals that Verizon had to offer and made sure that we received all the deals we could get; he also stayed after closing to continue to assist us with no problem. I highly recommend visiting the Verizon store at Huebner Oaks and have the pleasure of meeting and working with KeShan--thank you!

Excellent service from Derek. He was very polite and attentive. He was very knowledgeable and answered all my questions as well of giving me details about things that I dont normally consider. Made my visit enjoyable and easy.

We were helped by Marco and he was amazing! Super helpful, worked with us every step of the way and made sure we were happy with everything and were fully informed. Best experience weve had!

My experience at Verizon was awesome thanks to Julian the representative helping us out!!!He provided excellent customer service and attended my sister and I until all of our questions were answered. He was very knowledgeable and kind. Totally management material!! I would totally recommend my family and friends to visit that location, thanks to the amazing service provided! Thanks again Julian!😀😀😀

I love this Verizon Store. Everyone is really nice and try to help you as much as they can. Today I was helped by Keshan, he is great!! Thats the second time that he helped me!!! I recommend to everyone to go there, as I said is the best store ever!!!

Every time I step in the store I’m greeted like family. The girls there are very helpful and friendly. I switched from Att and don’t regret it because the service is amazing, along with the experience at the store. There is no other store I’d go to for business other than here for any Verizon needs. If you need any good deals when it comes to in store discounts go to them, they will hook you up.

The people were great and the service exceeded expectations! I have been a longtime AT&T customer and this was a breath of fresh air. Thanks Verizon!

I was in town last week with an issue with my phone. I tried to handle it through customer svc., but that was a joke. I found your number, called, and spoke with Ms. Shae who invited me to come in. Traveling, it didnt matter how far I was from you. I scurried to the store in frustration. When I arrived, I was met by the kindest rep Ive ever encountered. I told her what my issue was impressed as she remembered speaking to me. My, my...courteous, knowledgeable, and took time with me resolving my issue. I loved her professionalism and she also invited me to look at other offers. All and all, my time spent with Shea was less than the wasted time with customer service. Thank you Shea for your great service!

I recently had to replace my phone. Robert reached out to me via text and knew exactly what I wanted and was prepared when I arrived at the store. Robert was extremely helpful and personable and made this a very pleasant experience. He also followed up w a text to make sure I was happy w my service. Best Verizon experience Ive ever had. Thank you Robert!

We recommend seeing Naomi at Verizon in San Antonio. She was very helpful and very professional. She cared about our budget and had great recommendations for our family plans. Fast service I ever had at a Verison store. Great Job !!

Shae helped me out a couple days ago and I was very impressed on her approach and willingness to help out with my situation. Shes very knowledgeable and understanding and not once did I feel rushed or feel like I was being sold to. As a furniture salesman myself I can honestly say she did a great job. True professional.

Purchased a new vehicle over a month ago. Tried to sync my phone contacts...nothing. Spouse was able to sync his phone contacts so knew it wasnt the vehicle. Called a Verizon Tech coach who worked very hard to figure out the problem, but we were disconnected after over an hour. Spoke with a 2nd Tech coach and after about 10 minutes, said it was my vehicle. Very frustrated... finally decided to go to my fav Verizon store. Theyve assisted me before. A young man (didnt get his name) and Valerie both assisted me with the problem, figured out what they thought it could be. Valerie and I went to my car and within 5 minutes, my contacts were synced in my new vehicle! Now, this is excellent customer service and then some!!! Guys, thanks a million!

Glad I Came to this store today! Highly recommend going in and looking for a very helpful employee Naomi Cano! She was awesome, knew what she was doing and why she was talking about! the process was a smooth one on switching plans she found the best and affordable plan we ever had! Happy with overall experience😀

I had a problem with my account as I had changed credit card for my prepay Verizon account. I tried many, many, many times to update information and found it impossible for me to do, then my account was locked. I tried repeatedly by phone and with my Verizon app and could not get account updated, now I am extremely frustrated, so I went to Verizon at Huebner Oaks. I was so very fortunate to have your representative KESHAN SMITH, approach me when I entered the store to see if there was anything he could assist me with. I am a Senior Lady, and I have found that many times no one will approach me. I think because, I’m a senior, I am a little slower and not as technically savvy as younger people, therefore I “take up their time”. KESHAN was very patient with me and would not stop until he solved my problem (which did take quite a bit of time for him on the telephone with Verizon) KESHAN got my account back on track, he saved Verizon a client, because I was ready to go with another company.

Shae was awesome helped me two days in a roll and gave me a good deal on getting a new phone. Her boss as well heard about my problem and took care of me as well. I will only shop at this Verizon store and will recommend my family and friends for all their Verizon needs. Thanks Shae and Steve!!

I just wanted to give a HUGE shout out to Shae!!!I went into the Huebner oaks Verizon store this morning after purchasing a phone last night at the Rim location. She sat there with me for almost 2hrs setting me up. She’s an amazing gal. And I wanted/needed to give her this well deserved compliment! You Rock Shae! And Thank you from the bottom of my heart for your time and help!

I had a great experience at this store with Shannen Smokes. I have been to the store when she was alone and have seen her take care if multiple customers at a time never missing a beat. She smiles and greet customers and tries to take care of their needs and get them out as quickly as possible

Outstanding service from Valerie. She made sure my transaction went as smooth as possible. She was there to answer all my questions. I definitely recommend this store for your vzw phone needs.

Valerie was very helpful. She was very knowledgeable on phones and the best possible route to take instead of paying an arm and a leg. Thank you so much!

Things become a little tricky when you work with an authorized dealer. That being said, the guys here are more than willing to do everything they can to help and provide all services with a smile. Verizon wireless by Wireless Communications definitely sets what should be the standard of customer service and then surpasses that by always making sure everything is resolved to the best of their abilities.

I was having such a horrid problem and Jerry really took the time to make sure I didnt leave until it was solved.

Naomi has the utmost professionalism in this store, and provides the greatest customer service with a smile. If you drop in regarding your service or just to purchase new products, make sure you ask for Naomi. You wont regret it!

Naomi was wonderful to work with. Made my upgrade painless and easy. She made sure everything arrived in a timely fashion and was enjoyable to visit with. Thank you Naomi!!

Would never recommend anyone to go to this location. During a 2 week stretch I had to return to the store 7 times and spend an additional 20 mins on a phone call with customer service. All could have been avoided if the sales professional would have listened to my need on the upfront as opposed to making a sale. I only stayed with Verizon because their cell service is the best Ive had, otherwise I would have dropped it all.

Shae is very knowledgeable and she is very friendly. She always has a smile on her face. Shes also quick. Most definitely the BEST verizon rep that is out there hands down. THANKS SHAE!

Julien was so helpful with my upgrade and he made sure everything was taken care of! Thanks so much for the help and I would recommend this store!!

If you need any help ask for Naomi! She has excellent customer service! I recommend you talk to her if needing any questions answered or just want to go and buy a new product!

This is a small spot but the staff is awesome and you will be treated great here.

Naomi Cano was an excellent sales rep, from start to finish, she made it seem so simple and easy to get setup and activated. I highly recommend her for any personal needs you may have for your Verizon wireless cell phone. Thanks Naomi!!!

With the help of Robert I was able to get my galaxy s8 awesome phone. Would recommend his service. Thanks again

Naomi was really helpful with helping me choose which phone was best, informing me about all the promotions going on, and to top it off she had a great attitude! If anyone else decides to stop by, definitely ask for Naomi, shell provide excellent service!!

Customer service I received at this location was just above and beyond. Never thought I would switch my service. The service I received sealed the deal from explaining charges, plans and phone options. Naomi was my rep and I would highly recommend her.

I had an awesome experience at Verizon wireless at Huebner oaks. When I decided to purchase an iPhone Josh* was very helpful and went above and beyond to help me. Excellent customer service, he took the time to listen to my concerns.

Place is well kept. Customer service is amazing as well

Ive had a ton of bad customer service experiences in my time, but nothing compares to this. If I could give them a negative 5 stars I would. Do not go here, for any reason. The associates seem nice but they dont care about you. Its been 4 months and Im still dealing with an incorrect returned product where mothership wants to charge me $600 for a defective product I returned to their possession. Good luck calling, literally 100 calls have gone unanswered. This place is absolute garbage.

This is the best in store service I have ever had with Verizon. The staff here has compassion you dont see anymore. This is my new go to location

Shae is s professional and very knowledgeable person. I received the best service. Would highly recommend Verizon because of her service...

Super nice employees and very friendly. Naomi helped me and she was so helpful. Store was clean and I am looking forward to my next visit.

Great customer service provided by Naomi. Go visit them. She will answer all your questions and get you all set up

Great customer service! Staff is knowledgeable and listens to the needs and wants of its customers.

If youre ever in need of fast service make sure you ask for Shae!She was very nice and quick to answer any questions I had about my service .Overall great expirence !

Shae provided excellent customer service!! She helped me with the learning the features on my Apple phone! She made me feel confident when I left the store!!

Sal and Josh at the Huebner Oaks location were absolutely terrific! They were very knowledgable and went over and beyond. This is an exact example as to why I have been a Verizon customer 15+ years! Out standing customer service, thank you guys! I really appreciate all your hard work! Ill be sending friends and family your way!

Naomi Cano was excellent in customer service. She was patient and helpful in assisting me with a phone. I give her a outstanding performance.

Shae was great, she went above and beyond to help me out. Very happy with my new phone. Thank you

Came into this store because of the good reviews and I was not disappointed! Naomi was so helpful I wont be going anywhere else.

Naomi Cano is very helpful, courteous and did an amazing job in helping me find what I needed with a smile at all times. Her customer service definetly deserves all 5 stars and even gave me a reason to refer my friends and family.

Very helpful employees.

Just went to make a payment, Naomi Cano was very helpful a great sales she almost got me into buying another phone. I definitely will be going back.

Josh at this location is phenomenal. I walked in frustrated after having to deal with customer support over the phone that was going no where. Josh was able to reassure me that hed make sure to get it resolved and unlike hearing that from customer support on the phone over a handful of times, Josh followed through!

Would highly recommend Naomi Cano she helped me find the perfect plan for me and my family had exceptional customer service will continue coming to her for all of my cellphone needs:)

Im definitely doing business here. Everyone had great customer service especially Naomi P. Thanks for helping me with all my questions!

Went to this Verizon store 3days ago and Robert the employee helped me out with some good deals and told me I qualified to take out 4 phones and did what he promised very awesome!!!!

Rudy assisted my Uncle, a first-time iPhone user and new Verizon customer, with great care. This trustworthy store manager keeps me confident in the Verizon brand.

I highly recommend Naomi. She is always very professional, & looking to find the best deal and devices to suit your family & account.

Went in and came out quickly Naomi, was very friendly she explained everything to me made it easy to understand. Very satisfied!

Came in with a ton of questions and Rudy was able to simplify my options so I could make an informed decision. Couldnt ask for better service, and Im excited to start making use of my new phone and plan!! Your the man Rudy!

Naomi supplied me with a great phone and was very helpful with anything we needed! Great service.

Best customer service Ive seen in a while, Naomi was super patient with me and explained things well, I would definitely come back here!

Prompt and helpful service.Update: the screen protector they installed has bubbles in it. Also, sync with iCloud wasn’t complete when I left the store- made for a headache later on.

Good customer service. They knew what they were talking about. Had me in and out within mins.

Naomi stayed late to help us with our upgrade and phone backup. This was the best customer service I’ve ever had!

Valerie was wonderful to work with. Knowledgeable and very helpful.

Thank you for your help Valerie and Derrick!I am happy with my iPhone 8plus & my iPad Air.

My husband and I were both experiencing push ads on our Android phones. Valerie gave us exceptional service, solved the problem, and thanked us for our continued business.

These guys dont always have the promotions that the actual Verizon store and website have, and when Ive discussed promotions with them, the staff hasnt been well informed or they dont understand what the promotion means. Though they are very kind and patient, I would think that theyd be up to snuff on ANY promotion that Verizon would be putting up.The franchise owner also wasnt very aware of the promotions either. I was buying a phone that they told me was on sale, only to buy it and it was NOT on sale! They refunded me, thankfully. Not a huge deal, but a little aggravating.They also said theyd wave the last payment I had on a phone if I bought a Pixel phone the day I went in there, but I told them I wanted to think about it for a little bit, and when I came back, they denied that they had said they would pay for the last phone payment. I think they got confused, because they were trying to sell me a Moto Z Droid and offered to wave my last phone payment AND all the sales tax as well, but then I guess they forgot that they also had offered to wave the last phone payment for the Pixel phone that I wanted to buy. Not a huge deal either, a phone payment is only like $30.All in all, working with them was awkward, uncomfortable, and a little frustrating. They are kind and patient, and thats why I gave them 2 stars. I think Ill be purchasing future phones at an actual Verizon store. They may not be as warm there, but they tend to know their stuff a little better.

Shae is very knowledgeable. She was able to get me in and out and handled my matter very professionally .