During my visit, I was greeted by one personable staffer, and found a large, affordable, and well-labeled selection. However, most of the frames appeared filthy. In the age of Covid, I should not see fingerprints all over the samples to try on. I even asked if they’d all been wiped down and was clearly told an untruth—whatever the motivation.

Recently my son needed new glasses. We were the first ones in. They have a really good system to checking temperature and providing all you need to clean your hands. You check the frames out and whatever you touch you place on counter for them to clean. From beginning to end it was a pleasant experience. Since their in store lab is closed it is taking way longer to get the glasses. Used to be in an hour or so now it could be up to two weeks. Our case was one week. The call back to get your glasses gave us an appointment time for pick up and test glasses, etc. It was all quickly done. I thought the business has adjusted well to current circumstances. Have done our glasses here for years now. Have tried other places but my experience here has been the most positive of all. So we keep going back to it.

Ruben was an outstanding technician. He was helpful in making sure the frames I chose fit my face. He explained everything I needed to know about my vision care. Worked with me on an insurance issue and we resolved it amicably.Last time I visited Visionworks, it was at the Rolling Oaks Mall location. That wasnt a positive experience and I left in tears.Please value his level of excellence as an employee. I do.

This is a good place to get new glasses. A large variety of frames of every sizes. They accept most of the Insurances. If you have VSP insurance then take note that they do not send the glasses to be made at VSP labs, but send to their own visionworks lab. They have good knowledgeable associates that help you and provide good after sales services.

Awesome place. Friendly staff. No waiting. Quick turnaround.

I cannot say enough about my recent experience with Visionworks!I have bought multiple pairs of eyeglasses from here and each time the service surpassed my expectations.My son recently cracked his frames and Richard was EXTREMELY helpful with the reordering procedure. Richard went above and beyond to ensure that my warranty would be applicable in this case.I’m very grateful I have chosen them to take care of our vision needs and recommend their services to anyone looking for vision needs

The manager and the employees were awesome by helping me with an eyeglass emergency during the pandemic. I highly recommend this location!

This place is a huge scam! Before going in to visionworks today I had gone somewhere else and they gave me a printout of what my insurance covers so I had more info than the associate at vision works thought I had. She tried telling me that I was looking at around $400out of pocket regardless of the frames I selected. There was no printout to show me an itemization of costs, just her wordNo thanks

Poor quality products. Service lacking. Would not replace my extremely expensive frames that chipped up, looked terrible. Recommend avoiding this place

A happy 5 star review alert!! For certain, this is my Visionworks of choice! I am most trusting here, as I have always had good experiences with my contacts and glasses. I continue to return for the quality of service. I love wearing glasses, so choosing frames is an important decision for me. Fortunately, I get the best help from Eric R (I recommend calling and asking for him)! He is very personable and has such an acute attention to detail. I am very happy with him and this location.

One of my biggest pet peeves is to be ignored. For whatever reason I got no greeting and not one person even attempted to help me. No more than 3 customers in the store the entire time I was in the store. I do not recommend.

This place is a rip off between overpriced frames and non stop upgrade pitch on lenses. They took advantage of a dependant by misleading them about in-network allowances and what should have been 100 glasses in network turned out to be 500 because of actual out of network status. My son walked out confused and overcharged.

Best staff ever.

I’m glad we found this location when on our search for glasses because the customer service was truly wonderful. Liam assisted us through out the entire process and not only was he patient and informative, but he also made sure our needs we met and that we were satisfied with our purchase. He truly went above and beyond for us. Thank you, Liam and Vision works for your great service and satisfaction. We will be coming back again soon!

Both my normal pair and my prescribed sunglasses work great. I see clear and comfortable and really like the new look! I appreciated the customer service and the organization of the frames by shape.

Noah was awesome!! I called during the day and Noah answered and I told him that the nosepiece on my glasses broke and he told me right away come on in and we can go ahead and fix that for you complementary. I went and he approached me immediately and helped me with my glasses. He was very helpful and very nice! I will definitely be coming back to this location from now on because of how great he was!

My husband & I experienced wonderful customer service at this location on Sunday, 10/21/18. Eric R tirelessly tried to find the frames that we were looking for by calling locations in other cities & waiting on the phone for about 15 minutes - only to be told they were not available. His personality was warm & friendly & funny. There was a smile on every employees face & all were friendly and greeted all customers as they entered or left. Weve been customers at this location for about 3-4 years now, and have never had a bad experience - only good ones! Always pleased with our glasses, too!

I’ve been coming to this location for years and have always been very satisfied. Today however, the staff went above and beyond to help me out. I lost my glasses and needed a pair quickly. Within less than an hour I had a new pair and on my way.Thanks for great customer service!!!

Received great service from Liam! Went in on a busy afternoon and all staff was very friendly and attentive. Liam helped me choose a pair of glasses and didnt try to oversell me on extras that I didnt need which was really nice. I also went in the next day to see if they sold repair kits so I could fix an old pair of glasses that were missing screws and Cameron fixed my old pair of glasses for free! That was great!

What a great experience at this location. While, the store is one of the busiest Visionworks I have seen by far, the manager and the staff is so fast and friendly. The manager Desiree Huerta is engaging with all customers walking through the door and giving immediate updates when staff is ready to help. I was very impressed! She is great at her job. She did not only check on me and several people she ensured the service was still great! I really enjoyed all of the team and there expertise! She has groomed a great group of people. This store provides the service I hope to see for years come. They have earned a life long customer! I hope that Desiree exudes this customer service with all of her sister stores in San Antonio! Thank you Visionworks at Northwoods!

I loved the customer service I received from Desiree this morning. After my eye exam next door I went in asking for helping finding new frames. I told her I was clueless on what to get and she helped me so much! With her patience, I tried on several different frames out of a large selection and finally narrowed it down. She helped me decide what looks best on me!I like the way the frames are now separated by their shape instead of brand. This is helpful when choosing a style based in the shape of your face. I purchased contacts and glasses here today, have before, and will keep coming back. Thank you!

My experience with Visionworks today was awesome, and not short of a MIRACLE. AS SOON AS I WALKED INTO VISION WORKS, this young LADY, spoke to me and asked if there was anything she could help me with?? I told her whatHas been happening with my pair of glasses. She was very wonderful with me. She took my glasses and a pair of frames went toward the back of the store. She spoke to Akin Jon, in no less than 5 minutes she was standing and asked me to try on this pair of glasses,With my very own lens in them. Low and behold I could see again. Erica smiled and told me were square. So I’m writing this review, because I love Visionworks again. And Erica has restored my faith in humans again. They willingly helped a broken old 73 yr. old woman to see again and to smile again, no more headaches. May God Bless ERICA, AKIN JON. AND VISIONWORKS. I WILL RECOMMEND THIS TO EVERYONE. THANK YOU. BERNADETTE FELTZ.

This is one of the best optical places Ive been to. Lots of frames to chose from, very helpful and polite staff and glasses are ready really quick. I only had to wait 1 day since the lab was closed after leaving my prescription. Will come again for future glasses or contacts.

Great Service! Great Staff! Pricing is always great! I always get my glasses here, the staff and the manager are awesome! They are the most friendly, interacting crew. It makes you feel good coming into this store and you will always leave with a smile on your face. Thanks to all of you at Visionworks Northwoods.

The layout of the store is very open and easy to navigate as they have rearranged the layout by frame shape/style, making it much easier to narrow down frames if you already have an idea of what you want. The staff was very friendly and helpful. Desiree helped me pick out my frames and set them up, making my experience quick and easy. I have been to this location for my past 3 pairs of glasses and definitely plan on returning when the time comes again!

Had a fantastic experience going to this location. Erica was super helpful in finding me the right pair of frames that work great for me! She was very nice and patient with me and my antics. I highly recommend this location!

WOW! We truely enjoyed the experience of looking through the entire selection of glasses. Staff was outstanding, ready to work, eager to assist and very knowledgable. Thank you so much!

This store is one of the best store I’ve shopped at. All the employees are very well knowlagible. I was helped by Liam and Erica. And I am very grateful for thatThey were both very honest and funny. They took time and explained so many things about my eyes that I’m had not known in the past 12 years of wearing glasses. Best customer service. Highly recommend shopping for glasses there.

Desiree and her team are first class! Six weeks ago I brought in a prescription and a young lady (Afrooz?) was very helpful listening to our concerns and we left feeling good about our decision to choose this store. She told us about a promotion that saved us a significant amount and walked us through a simple and easy to follow process to determine the right type of glasses for me.That is why I returned a week ago to order prescription sunglasses 😎. Desiree leads her team by example. She patiently walked me through the various options and pricing options I asked about and like my previous experience i felt genuinely cared about as a customer. From the time you walk through the door to picking up the final product ( thank you Liam!) You are the reason they are there and the people there are kind, understanding, and really want you to find the best for for you... After two weeks I realized the frames were not quite right for me...no trouble....Afrooz provided the kind of customer service you only hear about at training sessions! New frames! Look great! Thank you!

So I go to Visionworks a couple weeks ago to get the nose padding on my old glasses fixed an Jonathon fixes then right up, I tried to pay him and he just shook my hand and said my pleasure no charge come back and see us. I thought “COOL!” So when I accidentally broke my old glasses I remember how Jonathon helped me, I went back. Desiree fitted me with a new pair at A very great price and got me a great deal on contact also, I will definitely be back for the contacts In 2 weeks and have made this location my new eye care stop! They have great customer service and are very knowledgeable, thx again guys, see you soon!

This place is wonderful! The people are so kind and thoughtful. They truly value their customers. Ari was the associate who helped me along with her Manager Desiree they were so polite and patient. I changed my mind after we finished the sale and with a smile on their face they changed my order with no hesitation. I will never shop anywhere else. They have me as a customer for life. Thank you Ladies!!!!

My wife and I got glasses for ourselves here and the customer service was excellent. We will definitely be back for our next set of glasses. And we will also be recommending to family and friends. We had originally went to Lenscrafters which ended up being a complete waste of time.

Ari helped me choose frames, and went through the options of lenses. I was getting 2 pair, and one was covered by insurance. She made sure that the second pair was the lower cost frames. They were ready in about 2 hours. When i went back to pick up my glasses a young man helped me. He made sure my glasses fit correctly and wouldnt slip off if i bent down.I had my dog with me, and they allowed her in the store. We were in and out in less than 15 minutes. Great service.

Extremely unhappy with the glasses. They do not fit properly and I have been told by Visionworks employees that they never will. Was sold defected frames. Have tried to contact the district manager and he/she does not return phone calls. Stay far away from this store.

I bought my first ever pair of glasses here and Cameron made it very easy to understand my options and make an informed decision that best suited my needs. The store its self was also very clean and well organized it made finding frames very quick and easy. Needless to say Ill be back again when I get new glasses.

We buy all our glasses here. The staff is always knowledgeable about how to make the best of their current promotions in concert with your existing vision insurance plan.In the last three weeks, we use the buy one get one free for me, a new pair of glasses for my wife and they actually told us to hold off on our daughters glasses until 1 Jan 19...just great customer service.We will always be back to vision works.

Fast and friendly service. Much less expensive for named brands than what Ive spent years past at another store.

Desiree was the best!!!! She was very knowledgeable, caring, and passionate about her customers. She took care of me immediately, while my glasses were being repaired and she helped me choose and new pair. She is funny, and amicable!!! Will definitely be coming back!!! Would recommend this store to who ever is in need of eyewear!!! Thanks for the amazing experience!!!

I walked in 10 min til close and the 2 young ladies worked diligently til 9pm, never rushing me. Now I call that.. Great customer service!! Thank you for providing that type of service as well as a good looking pair of sunglasses.

Outstanding Service from Erica! She helped me find the most stylish glasses that really boosted my self confidence! Best customer service Ive had!

Went in last Saturday as my sunglasses lost a screw connecting one of the temples. Manager waited on me quickly, replaced the screw and adjusted the temples and nose pads. Great service as always!!

Liam R. is the best!!! I came in very indecisive about getting a new set of prescription glasses. He was very patient with me in trying to find the best pair that would fit me. He was a very good listener and even asked for help from his coworkers to ensure we could find the best pair. Erica E. & Mykah P. were super helpful!! Overall, the entire staff was very welcoming and helpful for the moment I walked in the door. I may not have made a final decision on a pair of glasses today, but Liam gave me a lot of great information to make an informed decision!!!He is Zeus!!! Lol!!! Thanks Liam!!!

Liam was fantastic. 3 of us. Very patient dealing with our pickiness and figuring out what we liked. Worked up the pricing so I would know how much I could spend. Thank you.

Jonathan was amazing!! He recommended frames that fit my style so well and was very knowledgeable about lens type and how to properly care for glasses. Best experience.

Odd to say but this is such an enjoyable store. Everyone was nice and knowledgable and HELPFUL. But if you get a chance, try to request Liam R. he was the BEST!

I am a very stubborn person and I hate the hassle of replacing anything I own, that includes glasses. I have owned the pair I currently have for over 6 years and dont like going to any doctor. My wife finally convinced me to get a new pair and at first I was hesitant I didnt think Id find anything I liked for the price I wanted. I walked into this location and Erica greeted me right away and after a few short minutes she was able to point me in the right direction. She was very knowledgeable about the products and pricing available to me. I could not thank her enough for being so patient and understanding with me and my needs. Now in the coming days I will finally have a new set of glasses, thats right I found two different glasses. I would highly recommend Erica and the staff at this location to everyone that reads this.

I had an amazing experience ! Walked in not entirely knowing what type of glasses I wanted, but Derek helped me pick the right pair. He was very patient, professional and listened to what I was looking for and ended up knowing what I wanted before I even figured it out. Definitely will come back!

WOW, what an experience! Could not believe how helpful and driven these group of folks are to everyone! I had a damaged pair of glasses and need a new pair as soon as possible. They fought long and hard to find a pair for me. They went to the length of traveling to several stores because I am extremely analytical about my frame and lenses. They found them and got them to me in a day!!! Yes, a day!! I don’t not believe that anyone would not speak anything but highly about this group of people! Just have to say kudos to the Visionworks Team at Northwoods!

Liam & Leah (?) sorry were so helpful when I brought them my glasses that I had bent. Liam carefully straightened them and then Leah helped with the screw. They were awesome!

Had two pairs of eyeglasses adjusted and checked for one other minor detail. Erica provided immediate and great customer service. Very pleased!

Horrible customer service no one greeted me for 10 minutes and rushed me to pick out frames I ended up just leaving. The store was not very busy. I think they need more training and structure at that store. All The other Visionworks I’ve gone to I have always had a pleased experience.

Erica was amazing! She helped me get my contacts and they came in super fast! She was friendly and so fun to talk to.

Cameron is Gandhi!He was great, took the time to explain our new benefits and what they cover, went over all our options and got my daughter a great deal on new glasses!Brining the whole family back and requesting Cameron!*Update - cant post a second review so I will add to this one.Had another great experience at VisionWorks! This time we worked with Liam, he is Zeus when it comes to answering questions and making sure we were well taken care of! Thanks to all who work there, a joy every time we go!

John was excellent. He helped me find the frames that best suited the shape of my face while never being rude or seeming impatient. Even picking up my glasses was easy and everyone was smiling.

The service was excellent and the rep Erica was very knowledgable. She helped me pick out a couple of complimenting frames. I would recommend this location.

Excellent customer service. My lenses were scratched,had to order new lenses.they came in in 4 days.The manager was very curteous and friendly.Took less than hour to put the new lenses in the frames. Took time to show me the best way to keep from scratching them again.will definitely go back again!!

Service was Excellent, Great prices

Staff great friendly and very helpful they where able to fix my daughters glassesThank u for my beautiful medal and VIVA FIESTA🎉🎉🎉☺

Great location!! Erica was super helpful! Had my lenses in house only waited 30 mins.

We have been going to this location for at least 10 years. I find that the Customer service has declined drastically and the worst ever this year. This was our last time going to this location. The time explaining my bad experience is not even worth it.

Very busy on Sunday. Liam Rogers was very friendly and knowledgeable. Lab is not open on Sunday.

This place was a little busy but the staff is awesome and Erica quickly found what my insurance covered and didn’t rush me until we found perfect glasses for me.

Had a great experience going to this location. Everyone was super friendly and very helpful and the Sunglasses I picked up today were perfect!

Ive been going to this location for the past 10 years. Never again! I purchased 2 Kate Spade frames with the buy one get one sale. Ive had frames since Ive been in kindergarten so this isnt my first rodeo. I was called when my frames were ready. I arrived to find only one pair ready with lenses so thick it looked like bottle caps. This was odd given my prescription didnt change. Long story short the lack of customer service & assertiveness of the lense tech it took more than 5 visits. I will not be back. Im very disappointed especially as Ive been a long term repeat customer.

Great customer service great frames great place to get your Prescription refilled!

John did an excellent job helping me select my frames and decide which lens options were best for me. Highly recommend the optometrist next door as well.

This is the best VisionWorks I have ever been to! Great service and staff. Deseriee and Eric are the best! They provided lots of information I had not known about (e.g. how to read the glasses stickers, what frames would result in the thinnest lenses, what lenses were the best price, and advised on the most efficient cost savings). I would definitely go back and I highly recommend others to go here to get glasses!

Best place to get prescription glassesThe store manager is very energetic and always on pointThe whole staff is very caringDefinitely recommend the place.

Husband and I went in not knowimg what we wanted or what was the best eyewear to get. They were awesome and helped us get the best for what we could afford!!

Erica helped me she was very helpful and nice and helped me find the perfect glasses :)

Excellent service and quality products. Got my second pair today.

Staff was very helpful with figuring out the best options for me with my insurance so I wouldnt have to spend so much out of pocket and get what I needed.

Erica and Myka were wonderful helping me with everything!

Erica was awesome! She helped my husband find a pair of glasses for work and for recreational use!

Eyemasters is now Vision Works. Carmela runs a sales routine. She asks where you work and then says oh a lady from your work named Claudia got her glasses here. Next was the standard story that the frames you want can only take the thinner(more expensive) lenses. We started to leave and a miracle happened! The less expensive lenses will fit our frames after all.

Desiree Huerta was a big help to our family. She is very professional and listened to all of our needs. Excellent representative.

My family and I went in about a month ago to get contacts and glasses, we were greeted right away. The staff was helpful and polite, Erica recommended great choices and the glasses came in quickly and accurately . I will be Recommending the Visionworks at Northwoods to family and friends .

I went in and everyone was patient with me and my three boys. We took our time, and I asked if it was possible to get the glasses in before we left on vacation in 10 days. They promised to have them done in three days, then called me and had them done in less than 6 hours! Could not be happier!

Desiree Huerta is the manager … both she and her staff provide prompt and thorough assistance … kudos for great customer service! Been going to that location for years and will continue thanks to Desiree.

I am so disappointed in this location. My family and I have been going to this location for over 9+ years and I never had any issues, the selection was great, prices were reasonable, customer service was AMAZING. However, about 2 years ago when the store manager Anita left for a higher position within the company this place made a turn for the worst. Now, this is the type of service Im getting: my new glasses are given to me with broken lense, I get bounced around from person to person and non of them know what going on, the new manager is terrible and I get yelled at from her for getting upset for them loosing my glasses. They were supposed to be done in an hour and its 3 days later and they cannot find my glasses in the store. Lmaoooo. I have expressed to them I dont have any other glasses and the manager said to me, we will look for them and call you when we find them. That would have never happen if Anita was still there.So, Im done with this place, this was the last pair of glasses my family gets from eyemasters. You have lost my 9+ years of patronage. And, I dont even want to give them 1-star.

I was helped by a Mr. John and he was the nicest most pleasant man I have dealt with in a while. Such a nice guy!

Always friendly staff. If you have bought glasses from they will gladly tighten frame screws and make sure frames arent bent so the fit properly, anytime at no cost.Be aware that their 2 for one price on glasses is exactly that. Two sets if glasses for the price of one, frames not included. Not false advertising technically. The ad states glasses, not gkassez and frsmes. A lityle shady if you ask me. Even uf you opt to by one pair, prices are reasonable. Yes, Walmart is cheaper but much of a hassle. Lenses are done in Dallas. Takes upt to 2 weeks to get glasses. If they come back incorrect, 2 more weeks to fix them, back to Dallas they go. At Vision Works you get glssez in a couple of hours, unless out of stock on lens you need, but that has never happened to me. Overall, Vision Works is nicely priced and efficient on service.

This summer I had the pleasure of being a proud grandpa... With my 13yr old grandson & 10yr old granddaughter from Ohio. I had to get my Granddaughter Sunglasses for this brutal Texas Sun... Especially with her prescription being a speciality Lens for her eyes! Took her to the optometrist next door and we went to West Texas to see the McDonald Observatory in Ft. Davis, at the Big Bend National Park. By the time we were back after 5 days, speciality sunglasses and glasses were ready... She was so happy about the great frames she selected fit her perfectly and love the way she looked. That night Her brother and her were rough housing and he broke one of Her New glasses... She was very upset and I had to calm her down... Its alright because I can take them back in the morning and have them fixed.We went first thing in the morning and Desirée and her associate joked about how it was less than 24 hours to see her again so soon! We explained what happened and left to go see a movie and afterwards they were good as New.Shes just like Her Grandpa... Dropping, breaking, stepping, losing, misplacing my glasses all the time.Ive been going to Visionworks at 281&1604 for years for my prescription glasses... Even if Im an Air Force veteran... VA glasses just dont go with my style... And Desirée has proven to be a Loyal Crew Member of Vision works. Im a person who sometimes gets demanding because service has declined in quality in all fields for Customer Care and Service!Desirée took Care of my granddaughters sunglasses and glasses and proved to Me she really cares about her Customers!I will be returning soon to fill another prescription very soon.

If I could give this place less than one star I would.I came in their store yesterday to ask if my glasses could be repaired, all the sales consultants were working with people but I just wanted to inquire at the customer service desk if I could have them repaired, a young lady greeted me rudely and told me to sit down someone would speak to me later, I sat for more than 10 minutes, another older gentleman walked in and left his glasses to be repaired, and she spoke to him and waited on him right away, leaving me to still sit there, I finally told her I would come back when someone was able to speak to me, then sales consultant told me they could not fix my kind of glasses and I would have to have a doctors exam, I told her that was fine, and then proceeded to give me prices without insurance, she assumed I had no insurance she never asked me if I had insurance or not.Dont waste your time coming here.

So my husband broke his glasses and couldnt Make it to an optometrist since he gets out of work so late.My usual eye doctor wouldnt help us since his prescription is expired and they had nothing available for him to come in after work and get his eyes checked. So he was stuck without glasses.Luckily, Visionworks worked with us and got us his glasses by the next day.Thanks guys!

I just walked in and showed the folks my broken glasses. We were on our way to a ComiCon, and I wasnt going to be able to see anything without my glasses. Visionworks didnt ask me for any insurance or any info at all! With a smile, they fixed the broken wire under the lenses, and in less than half an hour! For Free!!Thanks Visionworks!!!!🤓

Excellent customer serviceHighly recommend this placeThe staff is fantastic

Piss poor service. Put wrong prescription in one lense and never fixed it right. They recut a lense that never fit right in the frame and refused to fix it after several attempts including talking to the manager. They basically want me to accept a gap between the frame and lense and lense just falls out anyway. Waste of money. Need to find a good shop to take my business to so I quit wasting money

This is an awesome location to get your glasses

Great staff and contacts that fit properly.

Great customer service

The lab that orders are sent to always make mistakes. Lenses come too thick, are not cut right, etc. Im tired of going back and asking them to fix my order. There goes $400. Word of advice, go somewhere else. Save yourself the trouble.

There are far too many similar shops in SA to settle for the poor service one receives here.