We had the pleasure of interacting with both owners, Roberto and Diana, and they were both incredible. Their entire team showed utmost professionalism from the time they took measurements to the moment they finalized the installation.From design selection, to door color and glass options we felt comfortable we were getting exactly the door we wanted. We got frequent updates regarding the doors preparation and shipping which also gave us peace of mind. The installation was completed in one day and the area was left just the way they found it. Honestly, we were surprised the entire process was so smooth. After installation we even decided to install a smart lock and Roberto worked with us to find something that met our needs and fit in with the design of the door.Would recommend Exclusive Iron Doors to anybody looking for great quality and craftsmanship.
I contacted this company trying to find screens for a door I already had. I am so impressed with their customer service! The company was not able to assist me BUT gave me a lead on another company that could. 5 stars in my book!!
Absolutely stunning doors! I searched for months to find a company that not only sold beautiful doors - but also that would customize to my size/ design requirements! The selection is like nothing else youll find at your run-of-the-mill home improvement store... or even door company for that matter! I live in Ohio- and even with the shipping costs- I STILL would hands-down recommend Exclusive Iron Doors to anyone that asks! (And believe me... people ask! I have lost count of all of the times that Ive been asked about where I got my doors!) Such an easy process- and again, just beautiful doors!
High quality product AND great customer service.After coordinating with Exclusive Iron Doors on a personalized design and waiting the several weeks for it to be custom made, it was delivered and installed last week. The installers were very respectful and NEAT...they actually cleaned up after themselves! Due to the way our front door interfaces with our rock, they had to come back today to apply mortar around the exterior trim. Any time I corresponded with the office with Diana, she was quick to respond and was very helpful. Everything has been well done and we couldnt be more pleased. Thanks guys!!
Gregg has taken the time to assist my wife and I during the designing process and helped make the proper selection that fit our needs. I highly recommended exclusive doors for the designing aspects, numerous options for selection and the amazing quality of these doors! The before and after pics explain it all!!!
We had a great experience with exclusive iron doors. They were extremely easy to get a hold of and handled any issues that came up quickly and kindly. We get compliments on the doors every time someone new comes over. They are definitely a good bang for the buck! These doors elsewhere would be quadruple to cost . They give you additional touchup paint which is necessary. It doesn’t bother us to have to touch up little spots here and there, but it’s something to be aware of. We are very happy with our doors and would definitely recommend them.
Awesome product and reasonable pricingBetter yet is their costumer serviceAfter I thought I had some missing pieces, their response and help was immediateFortunately I found my lost items and all is goodHighly recommend
Update: Robert came to meet with us after this complaint and what a demonstration of Character. We could not be more proud to change this rating due to his integrity. Thank you Robert and we love our door.This is the company you want to buy from because Robert shows he believes in quality service.Well done!
Gregg and Dianne were always super responsive and helped make sure the process went smoothly. From design through delivery, installation and even post installation tweaks they were there to help every step of the way. The door itself is awesome and makes the entire front of the home feel welcoming.Thanks Gregg!
Stopped in today to look at door ideas for our home. We were wonderfully greeted at the door and given an amazing tour. The owner Roberto showed us some exquisite examples of the beautiful craftsmanship the company provides. We cannot wait to get this beautiful door installed and photos taken.Update 17May21: We got our beautiful custom door installed today from Exclusive Iron Doors. Far more beautiful than imagined. The install team of Enrique and Mario was fantastic as well. They ensured the job site was clean and neat the entire install process and made our entrance so beautiful!
Got some iron doors done for my home and words cant explain how Im feeling!!! I wish I could give more than 5 stars!!! Mario was the gentleman I worked with!! Ask for him, promise you wont regret it!! He made the whole process fast, easy and affordable!! Definitely will be telling family and friends!!! Looking forward to getting the rails for my staircase done!!
I just had my iron door installed from Exclusive Iron Doors and to say I love it is an understatement. I originally called for a shower door, and while it would have been easy for Gregg to sell me a door and then write me off, he took the time to explain why the door wouldnt work for the intended use. I was appreciative of his honesty to say the least. While speaking to him I was browsing the website and found my entry way door from the Riva line. The door is gorgeous! The quality outstanding! Ive had a constant stream of people stopping by to ask about the door. I couldnt be happier with both the product and the customer service. Gregg and Diana have been so accommodating and helpful and always accessible. I cant say enough about this company. As I said to him earlier...my only regret is that I dont need to purchase more doors. I wish I had found this company before ordering windows.If youre in the market for doors or windows I most highly recommend Exclusive Iron Doors. A rare find in todays world. Thank you so much!!
They manufactured the exact door we were wanting. From the very first walk-thru of their showroom studio, to the initial measurements taken, to the multiple design confirmation processes, and the installation....everything was well planned, articulated, and executed. If you are okay with a mediocre custom iron door, go with other companies that can satisfy that need. But if you’re looking for another level of attention to custom detail, Exclusive Iron Doors will exceed your expectations.
Beautiful solid doors that help my custom designed homes stand out as premier homes in todays marketplace. Thank guys for being stand up suppliers and for a quality product. Randy Kitts Construction. Knoxville, Tennessee.
Enrique and Mario just finished the install of our beautiful new Exclusive Iron Door. They were both very professional and payed close attention to detail. The product itself, exceeded all expectations and really created a very elegant entrance to our home. The craftsmanship that went into this door are second to done, it is without a doubt a beautiful addition to our home.
Enrique Flores and his team did a great job installing our new door. They were courteous, professional and on time. They had great attention to detail . Clean up was super. I highly recommend Enrique and his team.
If I could give negative 5 stars that is what I would give. We contracted this company in The summer of 2020 for doors and windows in our house and they are yet to be completed! Completely unreliable contractor. Showroom is absolutely beautiful, but the experience beyond the showroom is terrible.
I purchased doors thru this company they are fantastic everyone that comes over wants to know where I purchased them they are unique and absolutlely beautiful. I highly recommend this company to anyone looking for new doors. My doors were customed made and are exactly what I wanted. GOOD JOB
Enrique and Mario were professional and courteous every step of the way of the installation service. Their work was done quickly and I would definitely do business with them in the future.
I ordered a front entry wrought iron door with matching transom and balcony iron railing to replace balcony railings that were of poor quality and had rusted through (provided and installed by Fine Patio Design only 3 years ago). Delivery took quite a bit longer than expected; however, it was worth the wait. The door is beautiful; amazing quality (better than other local vendor’s), elegant design, and everything I wanted (and I’m quite selective)! I couldnt be happier – completely transformed and upgraded the look of our home. The balcony railing replacement was quite an in-depth job: taking down railings from second floor, then hauling new railings to second floor, welding, etc. All of the installers were amazing. They did a fantastic job on our balcony railing and on the installation of our new door and transom (theres no sign that there was an old door there before) - everything matches and looks to perfectly belong. Lastly, Diana did a great job in responding to my status requests communications.
We love our door! It is unique and beautiful. The whole process was very user friendly and the staff was very easy to work with. We have a single door that was built to perfectly fit our rough opening instead of us having to modify our opening to fit some stock size door. This allowed us to have the biggest door we could for our space and at a reasonable price point. They were able to answer every question we had and sent great instructions well ahead of delivery. You will need to be prepared for the weight of these doors when you take delivery -- they are heavy! We can highly recommend Exclusive Iron Doors.
Enrique and Daniel installed the beautiful huge Metal door in record time and did an outstanding job. Highly recommended!!!!
I’m so please with my purchase. Exclusive Iron Doors staff members are very professional particularly Andrew who helped me from start to finish. He was patient and had a wealth of knowledge about the process of my purchase and installing my door. I could call him at anytime and he’d answer my crazy questions. Exclusive Iron Doors are not your advantage door company, they take their time to ensure everything is perfect. If you are in a rush and want a cookie cutter type door this isn’t the place. I’m most pleased with my installer he is an expert at what he does and his work speaks for itself. He ensured my home was protected inside and out during the entire install process. I can’t thank him enough on how he hand crafted the brick work around my door. I get so many compliments about my door. I highly recommend Exclusive Iron Doors.
This door is a game changer for my house. I had some early reservations, but Robert reassured me, and he kept me updated on any delays throughout the process.It took about two months to receive the doors, but it was well worth the wait. My only regret is that I didnt order the patio door during the initial purchase.The installers were very professional and detail oriented. It took about a day and a half to complete the installation, but they kept me updated on their progress. Outstanding workmanship!
A company with an impressive experience can work very well with them, people prepared from installers and vendors, thanks for everything
We love our beautiful doors! Excellent installation job.
I found this company online, I was a little skeptical about ordering a little bit over 25K + worth of door for my home in NJ, when I was about to quit from taking that risk, the sales representative offer me to video conference, so they can show me around their showroom and operation.I was thrilled with their showroom, and was very happy to see so much professionalism from every member of their team, that was able to share a smile to a random customer being behind a camera.The doors arrived just in time, my builder had some questions regarding how to put together every pice, since they arrive in a very good and protected crate separately, he was immediately contacted by the owner witch was a surprise by him and was able to clarify every single aspect of the install process.We are very happy with the overall service, product and look off our doors! we get many compliments.I would definitely recommend doing business with Exclusive iron doorsI would be posting pictures once the project its done!!Thanks again Exclusive Great Job!Andrea
So, the one big extravagance in our town house renovation was opening up the back wall of the garden level to the back yard. This was serious engineering work and not cheep so we wanted iron doors that would justify the expense. The doors we bought from Exclusive Iron Doors are everything we hoped for and more. The doors are beautiful. The manufacturing is meticulous down to the last detail. The door swing is smooth, like buttah... Diana and Roberto were there for us at every step of the way with support and advice to make the installation as easy as it could be. Huge value for the $$ and an enormous value-add for our Harlem haven..
Absolutely awesome experience. I bought 6 doors and a transom window from Exclusive. I am a home owner that designed, purchased, and installed the doors. I do not have a background in house design or construction. Exclusive worked with me to get my vision and rough sketches into a final design. All of the doors were custom sizes and fit perfectly. I live in Florida and the order was delivered factory direct. If you are a DIY person you can definitely order and install your own Iron door. I was able to do it. A team member even contacted me months after my purchase to see how everything was going. Something that is missing from customer service in America, nowadays. I had a friend make a purchase from Exclusive based off of how my doors looked when he came and visited. The doors aided in transforming our house from basic to grand! Thank you Diana and Exclusive team for a great experience!
My customer experience was terrible.I met with Roberto, in order to go over my custom project. Which we did, and I was beyond excited to start, unfortunately & unprofessionally he never called or emailed me back.I definitely feel, and know that he wasnt going to make a good monetary gain or waiste his time with my mini project.I personally reached out to him, and he never responded back..Customer service experience is key, and its prime from start to finish, and its something I did NOT experience with Exclusive Iron doors. They definitely did not meet my expectations, and dealing with the owner himself, just shows the transparency of his poor customer service.On the bright side, I went with a great Iron door company in San Antonio TX, and they excelled with my customer experience, and the Iron provided is made in the USA, VS Exclusive Iron Doors are not.
I learn about Exclusive Iron Doors from a good friend, she said quality and good price. What q beautiful job they have done on my property. Everything fits great and look amazing. This is an excellent company and highly recommend them. Very profesional
Worst company I have ever worked with and I am a GC. I assure you they are the worst!
Love, love, love our doors!! The owner was very patient and was able to envision and create exactly what I wanted. I did my research and chose Exclusive Iron Doors because as a company, they create doors that are absolutely different from anyone else!
Great quality products and beautiful designs!! They know what they do and go the extra mile. Customer service is excellent and very responsive.
We are extremely pleased with our iron door from Exclusive Iron Doors! The craftsmanship and design of the door is beautiful. The door also feels very sturdy yet opens/closes very smoothly. Most importantly the company offered great customer service. They communicated with us consistently and were flexible and patient with us throughout the design process. Finally, install day was a pleasant experience as the installers were courteous and paid attention to treating our home (and floors) carefully as well as cleaning up after the install. Would definitely recommend!
We love our new iron doors. Very solid and yet engineered to open and close very smoothly.
My house is the project Martindale and as you can see they have done excellent job very professional people and Roberto is wonderful to work with my house would not have looked like if it wasn’t for this co.Archie
We got our door installed from Exclusive iron door about 2 weeks ago. Our house is still in the rebuild process so we havent got the chance to see our beautiful door fully operating. The purchase and install process was very smooth and the team excellent at communicating from the day I sent my first email almost two years ago to the day the technicians team came to my house to install the door. The door was delivered on time, it looks exactly as the picture model we have chosen.
I ordered an entry door with sidelights for my new home from Exclusive and discovered a small design mistake. I contacted Roberto the Owner with Exclusive Iron Doors and without any HESITATION he sent two of his employees from SAN ANTONIO all the way to my home in NC to fix the issue! I was AMAZED by this level of service. This is a company that stands by its product and guarantees customer satisfaction. I absolutely love the way my door looks now and highly recommend this company for anyone looking for quality products at a great price! Thank you Exclusive!
I would recommend this company to anyone. From my first encounter I was treated with pure professionalism. Shawn was so polite and very knowledgeable about her product. She answered all of my concerns as well as my husbands. She told me it would be about four weeks to get my doors however my doors came in 2 1/2 weeks earlier. She has kept in contact throughout the entire process. The quality of the doors are top notch and I absolutely love them!My doors were installed by Ceasar and Allen and they were geeat! They were very polite and very neat and clean. I can tell they take much pride in their work. I have even requested them to do another project for me.In todays world unfortunately good customer service is hard to find. I wanted to write this review to let everyone know if you are thinking of using Exclusive Iron Doors you will not be disappointed.
We bought a door from Exclusive, after looking at many options from California, North Carolina and Tennessee the Texan company did it all good for us, Shawn was very professional and guide us from 0 to 10, I’m glad we found them and will definitely recommend them with all of my builder friends .The door was promised in 8-9 weeks and we got it here in 8.5 so we really appreciate the commitment as a builder its a must to get thing on timeDoor looks GreatPaint its really smooth and the faux finish make it look unreal!The price is super fairThe install just make sure its done by a professional and at least two strong guys this doors are heavy!Thanks Exclusive
There are not enough words to express how happy I I’m with this company and their amazing staff and team, my door is amazing they made the process very easy and they were there every step of the way, I had the pleasure of dealing with Shawn and she was great, very pleasant and helpful, every question I had she would always give a quick response I’m absolutely pleased and will recommend them with my eyes close.
Did an awesome job from start to finish. The installation guys were incredibly detailed and did a great job!!
Top notch quality on both products and services. Pleasure doing business with you all and I will definitely recommend you to all of my friends.
I normally dont write reviews but i have to let people know how amazing Exclusive Iron Doors is . The quality is top notch. You will get a beautiful door for a Good Price . On top of that, the customer service is great . the owner call me. since im a builder and introduce me to his builder program . Do not hesitate to buy from them. You will not be disappointed!!!! Thanks ! Guys Door looks awesome
Absolutely beautiful doors!! Great communication with designing custom grand entrance front door & accompanying side door. High quality peices that will last a lifetime for sure.
Very professional and excellent service, customer service always attentive to my concerns, Its my first time I buy a product of these dimensions online, I am very happy with my door and with the experience. Highly recommend !!!!
As far as this companies door quality, they have some of the best quality out there. I work for a builder and have seen many iron doors. We chose to start using this company for our iron doors because of the quality finishes. Based on quality, I give 5 stars. We did have an issue with customer service but Laura has contacted me and is going out of her way to make it right.
Great doors!! They have an amazing client service and will definitely help you on your specific needs. I highly recommend Exclusive Iron Doors.
Great experience!! We Ordered a large double door one week later they showed up with a beautiful door that was well built and installed it that day . I talked to Greg and Benjamin they were very nice and easy to deal with and they Offered very competitive pricing . I recommend highly . Door looks great works great and is well built !!
We bought a $5,000 door from this company a year ago. We have had nothing but problems since. The stationary side of the double door is rusted shut, latches are rusted. It’s a piece of garbage. Customer service is dreadful . Trying to get help from them is non existent. They wanted $1400 to see if they could help the situation. Right, not giving them another dime. Make sure you live within 20 miles of the business and you can hold them accountable face to face.
Best service ever, didn’t know a lot on this matter, Laura Ard was full of knowledge and super helpful, next project I will definitely get back with you guys!
Communication is a HUGE issue. The door is beautifully made but we had multiple scheduling issues. Also, I paid for a different handle and when they came to install it it was broken. They said they would come back and replace it when they got another one in. I had called over 10 times, texted the owner, called the owner, and no response. I even offered to go pick it up when I was in San Antonio for a weekend, no response from anyone. I still have a non-functional door for over 5 months.
I would like to thank Exclusive Iron Doors for the beautiful piece of art that my front door is, it has an amazing hand craft work ! and at the same time it makes me feel so safe !! Again, thank you, you were so professional and always there for all my doubts with patience and kindness .
Love the door and the service was great. A lot compliments everytime someone comes over. Thank you!
Excelent service and great quality product
I talked to the owner and he is very nice and professional.
Beautiful doors and very neat and tidy in their work! A little bit of a communication issue at times but overall great work!
As a door Specialist i can say this is by far the best company i have deal with, not just the quality, of the doors their service is great, all of their doors come with a retouch Kit and for us thats a sub-plus + + doors are ready to be install.guys ! thanks for always being on top of everything ..will be ordering more doors from yall soon !!!Keep the Good work !
Awesome Job ! Thanks for the doors my wife its so happy, im glad you guys used our door to show off ; ) you guys are definitely getting the next Job!!
Hands-on owner that stands behind his product.
It is a very good quality company in residential wrought iron doors made in Mexico
I had an amazing experience with this company and I will definitely be a returning customer. Since the beginning they were very professional, they offer QUALITY and that is what I was looking for. Excellent customer service, they did everything on time. I highly recommend them.//I had an incredible experience with this company, I will definitely be a client who plans to return. From the beginning they were very professional, they offer QUALITY and that was what I was looking for. Excellent customer service, they did all the work on time. I highly recommend them.