Had a great experience at this store. I felt like family with the attention and care from the workers there. Definitely found the right place to get answers I needed for my Phone service. Thank you guys 😊

Great experience! Process was super quick and easy. Big thanks to Adrianna for helping the migration process from Sprint to T-Mobile

Excellent Customer Service compared to other South County stores. I spoke directly to the Store Manager, Cecilia (well I think the Manager, if not she should be). Cecilia was extremely helpful and knowledgeable, answering my questions right away without hesitation. Even answered the phone right away and despite Google showing that theyre closed at 7:00 theyre actually open as listed on the T-Mobile website.

Claudia was so helpful, friendly, extremely knowledgeable and professional. Claudia is an asset to your company and deserves Kudos !!!

Any time you come here bring your patience only one person working Really.

Bella Multiple time impressed me, have provided the best customer service and helping me with my best cellphone with her mobile experience, shes with great kindness, patients, cross cultural understanding for elderly customers with limited technology. She’s totally exceptional in handling complex situations which will retain allegiance of older ethnic customers. Please consider Bella an OUSTANDING RECOGNITION Mobile Expert OF THE YEAR for the west coast 2020. During this Covid Shut down challenge for customers to be able to receive high level service from cellphone company’s.I am strongly supporting Bella, for being the best T-Mobile Expert. Please give her a raise bonus and provide her with extra vacation time off for all her hard work, and to become a trainer for other staff workers!

My boyfriend and I were there for almost two and a half hours. He had broken his phone while we were on a staycation and wanted to get a new one. He was a Sprint customer, and it was more than obvious staff had received no training with the new merger.We were assisted by Cecilia who was supposed to be a manager at the store. The confusing thing was she consistently went to her associate to ask for assistance on practically every step. Her associate helped an ample amount of people during the time we were there, and I’m sure she would have helped us in a smaller amount of time.Cecilia ended up having to call a Sprint store to aid her in the transaction. The amusing thing is the other associate asked if they had a manager on duty because of the dumbfounded questions she was asking. She replied she was the manager to only hear a grunt from the Sprint associate on the phone.Honestly at this point, it would be expected for her to try to remedy the situation to see if there were any types of discounts that could be applied to my boyfriend’s bill based off of employment or absolutely ANYTHING else. (I work management also.) But she did not try to do anything nor was she apologetic at all. She didn’t apologize once and simply kept stating that they were learning a new process. Yet why did your associate know so much more?It honestly ruined our day because we planned on going to the beach and at least watch the sunset, but we were at this store for hours. A store owner across the way even commented on how long we were there.I am just still baffled that someone that had absolutely no training could be promoted to that position. Lack of customer service and the ability to do something to appease the customer was disturbingly prevalent during this tiring transaction. I’m a T-Mobile consumer, and it almost made me want to switch. Luckily I have had terrific service elsewhere where I had lost a phone and was in-and-out in 15 minutes.

Today I was at the San Clemente T-Mobile and Cecilia P. was so helpful in replacing and setting up my elderly cousin’s phone. She was helpful, efficient, friendly. Thank you Cecelia!

If youre on a lunch break and need help, forget about this location. 30 mins to pay a bill that took literally 3 mins.

They were so very helpful and kind. You are lucky to have them as employees.

Cant recommend these guys highly enough! After having a terrible time with AT&T customer service while trying to close my account, Claudia and Kevin worked hard and went the extra mile to liaise with AT&T and smooth things out for me. They treated my husband and I as valued customers, remembering us/our situation and following up to make sure we were having a smooth transition to T-Mobile. Very happy with their customer service and confident that if we ever had any further problems they would resolve it quickly and professionally.

We went in to get our iPhone repaired and Cecilia provided incredible service. She was super friendly and super helpful. She was very knowledgeable. She did an awesome job. Great store.

Went in to the store not knowing what phone is be walking out with. The service, for me, was beyond what Ive experienced at most stores lately. The employee there helped me narrow down my choices without trying to push anything unnecessary. They were informative, friendly, and safe amidst all the covid stuff. We played rock, paper, scissors to narrow down my choices more (I am very indecisive) and we settled on a phone. They informed me of the insurance a jump program and also the return policy.I spent a day trying out my new phone. I wasnt a fan of the phone in general so I came back the next day and was helped by, whom Im assuming was, the manager. She helped me quickly and efficiently return my phone and get into another one. It was quick and painless unlike all the other stores Ive gone too. Very helpful staff.Special shout out to Cecy! She is a keeper.

Claudia and Cecilia provide excellent customer service, Claudia was patience, kind, understanding and very helpful. Keep up the good work T-Mobile and keep hiring Smiley courteous customer service reps 🤓

I originally had claudia help me to switch my five lines over. she was great, knowledgeable and professional. however she is the only one i have dealt with that had any knowledge or customer service skills. she sold me on insurance . i’ve been paying for it and filed a claim last week. i have been given the run around for 8 days now. t-mobile tells me to call the insurance company and they tell me to call t-mobile OVER AND OVER AND OVER. no one will help me. i have been with out my phone which i use for business for 8 days. i have three kids that cannot reach me. i have literallly tried to get help a dozen times. this company is not legit. i will be switching back to att and if they refuse to credit me back for the insurance that they wont let me use i will be seeking an attorney. i have spent over seven hours in store, and on the phone to resolve this and have gotten no where. DO NOT USE TMOBILE. it’s the worst customer service i have ever experienced

Benjamin at the T.Mobile store in San Clemente on El Camino Real assisted me. He was polite, glad to help me, & professional. He located the correct case that went on my new little phone. He answered all my questions in a willing, friendly manner, & took care of changing little things on my new LG Q7+ that I didnt know how to do by myself. Benjamin was great! I look forward to having him assist me in the future.

Best experience I’ve had so far! T-Mobile is great and this store was absolutely outstanding. I spoke to Benjamin the manager and he explained everything from A through Z. He guaranteed me that if I went back his team would be able to help me out and of course they did!The following day that I went he wasn’t there so I spoke to his team and they were all super friendly and very knowledgeable!Props to you guys for giving an outstanding customer service! Awesome experience with you guys! Thank you.

Claudia and Bella were incredibly gracious and helpful in solving my problem. They were patient, courteous and kind while they listened to me and were able to fix the issue quickly. They are all-stars in customer service. Thanks again ladies! Muchisimo gracias!

Claudia was so helpful, shes a keeper

I cannot say enough about Isabella from T Mobile. For starters her patience with me coming from an android user and wanting to switch to an iPhone she was beyond patient with me. My husband went from an iPhone 6 to a new iPhone 10. This woman spent hours with us setting up these 2 new phones. She went WAY beyond just helping us even hours later still smiling sinked my phone to my car. Thank you Isabella, I hope T Mobile appreciates you for not only being patient and kind but being an OUTSTANDING employee. Thank you for all of your time and help.I wish I could give you a million stars!!!!!!!!

Just wanted to say how courteous Claudia and the rest of the staff have been she went way beyond the call of duty for both me and my wife

Benjamin was awsome. Made it easy for me to make a decision to buy and upgrade my phone today. He stuck right with my reason for the upgrade....(camera+) and helping me keep it at a price that worked. So happy to have him back in San Clemente. Thanks!!

Very friendly. It was very quick.

Claudia and Yessenia were a great help! This is by far the best tmobile location I have come across! I will be coming back here for all my future needs. Thanks so much for helping me switch from Verizon! You guys are the best.

I went to T-Mobile a couple of weeks ago for a problem with my phone. Cecilia helped me and was able to get my phone restrictions lifted without any cost to our account. Super helpful Cecilia did what I needed done.I had bought a new phone because if the problem with old phone. I was unable to unlock my new phone. Cecilia tried to help with my new phone.Eventually, Claudia entered the picture and she told me about a special on a tablets. I bought one. Claudia then attempted to unlock my new phone. It did not happen But Claudia ellicted the help of someone outside of TMobile to help. My phone (new) was unlocked.These two women worked with this 69 year old not so tech savvy person.I wish to tell TMobile how helpful they were to me.Yeah.

Cecilia was extremely patient and helpful! She took so much time to explain and answer all of my questions. Highly recommend!

Wonderful service from Claudia

Experience was great. I was not expecting to have the customer service as I did. Mr. Juan Lopez went above and beyond what was expected. He truly was an amazing representative of T-Mobile. His expertise and knowledge was excellent. Truly recommend this shop to anyone. Great atmosphere.

Pablo was amazing in helping out myself and my mom! He hooked us up with an amazing deal and spent extra time ensuring that we understood the plan as well as the inside and out of the phone. Very professional young man! Hes not manager but he should be! *wink* Thank you TMobile for hiring employees like him who make elders like myself feel welcome in the digital age!

Great customer service experience! Thank you for the fast fun and friendly service. Great staff switching from AT&T was a relief!

Yessenia went the extra mile to make sure my daughters new number was operating perfectly. It was a bit of a complicated situation, but she handled it with both grace and professionalism. I was in the store a few times that week and the entire staff was very attentive and friendly.Thanks Again!

Claudia was amazing and very knowledgeable and was able to get me in and out quickly if everyone worked like her our country would be great again She is definitely management Caliber work

Isabella helped me today. I have never opened up a phone plan let alone switch from an old carrier, but with my husband being away I had to do it today and she made everything really simple and was super sweet! I couldnt of had a better first experience with this company!

I was told that tmobile no longer sends signal to my phone. I had no warning, this could have been disastrous.

We couldnt be happier with our experience at the San Clemente T Mobile store. Pablo is unbelievably knowledgeable on all aspects of Tmobile plans AND the latest phones on the market. He personally spent an hour and a half over two separate visits ensuring I understood every aspect of my new phone. Pablo gave us his number and reassured us he would always be available for any and all questions. Im so grateful for Pablo. 5 stars!!

The manager Ben and his staff are very knowledgeable and they will go above and beyond to help you! Ben helped me out yesterday with and phone issue I had and he fixed it and i also had a question about my bill and he analyzed my bill and managed to get my bill down. I had AT&T before this and Ben is the one that got me out of that mess and even paid off the phones that I still had with them. Will definitely be coming back to this location!

Walked into the store and was immediately greeted by all the employees. Yessenia was friendly, and made sure I understood all the information correctly and she even helped me set up my new iPhone X! Great customer service and knowledgeable employees. Definitely going to come back!

Pablo was very professional, knowledgeable and extremely helpful with the whole process. T- mobile saved me a lot of money with thier military plan but Pablo made the entire experience pleasurable and very satisfying. I will not go any where else for service but the San Clemente store. Thanks Pablo

I came into store Isabella was really helpful in helping me transfer my data and helping me set up my phone. Excellent customer service

By far the best T-Mobile in the area they were super nice and patient with me and gave me the best deal possible on the galaxy S9! All my questions were answered and explained thoroughly! I’m definitely coming here for anything and recommending all my friends and family!!

I came to this store looking to switch my buisness from AT&T to T-Mobile because we travel a lot internationally. When I walked into this store, nobody seemed like they wanted to help me. Finally the girl with the red hair acknowledged me and started asking me questions to see what plan fit me best. Dont know her name due to missing name tag. She must be new because she looked like she had no idea on what she was doing. A younger guy Kevin stepped in to help her but even then he looked like he was half asleep. I decided these kids werent the ones I wanted to trust in opening my account so I left. If I had known my experience would rely on an untrained sales rep and a sleepy supervisor, I wouldve gone to another store. AT&T ended up getting me a better deal but if the right offer is made from T-Mobile I might switch, just not at this location. Train your employees!!!!!!!!!

DO NOT GO TO ISABELLA! DO NOT GO TO ISABELLA! DO NOT GO TO ISABELLA! Im not sure how many of these reviews are real or not but DO NOT GO TO ISABELLA!! SHE HAS BRIGHT RED HAIR!!!! Ex and I went in and she absolutely did not know what she was doing. She is very nice but she seems like shes numb in the head! Its a good thing shes pretty because she definitely doesnt have much else going for her. After messing up she called in her managers to take a look and not even they could figure out what she did. She made us wait for phones for an excess of 20 minutes!! Ugh! Him and his sister left happy but it was an absolute waste of my time for something that seems it couldve taken 10 minutes! Go to the store in mission Viejo instead, they know how to get things done.

This is not the store you want to go to when looking for a new carrier. My family was paying $300 a month when we were with att. the guy here was offering me all this free $h** and tablets and everything and he made it seem like I was going to be paying a little less for a lot more. i told the guy I only wanted phone service and he seemed very upset with me and became rude and seemed like he wanted me rushed out of the store. i took my business to the tmobile in the mall and got a nice girl to help me out and she gave me exactly what I asked for. no BS. sucks this is the only store in San Clemente, because it is closer to my house but I dont mind taking the drive somewhere else to know Im not being scammed. i already told my neighbors not to come here either

I have came into this location several times, and every single time is phenomenal. The crew is always happy to help. I sent my friends and family because i love the customer service.

These guys are awesome and very welcoming. Pablo helped me with all my needs. very knowledgeable young man. Keep up the great work!

Super easy upgrade! Awesome customer service! Thanks so much Claudia in the San Clemente store!

The voice service I receive in San Clemente between Pico and Hermosa is terrible. I am constantly receiving complaints that my voice disappears for words and sentences. T-Mobile told me they do not have proper coverage in my area and they do not when it will improve. My question: Why would they sell me service in an area they do not properly cover!

Wow, great location! Best customer service, I had went in to get some information regarding switching phone company because I currently have sprint( not for long) but with the help Yessenia she convinced me to switch over to them! She’s very sweet and helpful!

My experience was poor. The woman who helped me had really bad cigarette breath. Later another woman gave me water in a dirty cup which was kind of a bummer, then they had the courage and asked my husband to leave them a Google review. Well heres your review. Im not surprised you guys have more 5 stars than anything, you pressure customers to leave you 5 stars and think its ok. Your CEO should be ashamed of this kind of behavior.

I has the Samsung Galaxy 5 for a few years, I wanted to upgrade and came in here and got the Note 8, I love this phone. Pablo was able to activate my new phone with in minutes and transfer all my photos and videos.I will be returning to this location.

Isabella was very helpful in getting me a new phone line and setting up my new phone! Great customer service and very interactive!

Isabela is a very nice and sweet I came in to get my phone fixed ended up upgrading to the XR she was extremely knowledgeable about the product it was like my 1st day of course she is an amazing teacher. Thank you Isabela for all your help you are amazing.

Came here a few days ago and my Upgrade went ok. Nothing special. The girl who helped me Yareli looked high. The people who the guy was helping got a better deal. When I ask the girl how do I get that military plan she told me to call customer service. Parking lot sucks to.

I am so pleased to have amazing people like Pablo help me with my t mobile questions. Thank you Pablo for your great customer service and for being bilingual.

Employees lack knowledge of their own products

Stopped by earlier to activate my replacement device and the associate Yessenia was beyond helpful! She made it simple for me to understand what is supposed to be done and conepleted the process without any problems. Don’t bother with tech service, stop in to visit any one of these experts for excellent, efficient help!

My experience with this location was great Juan Lopez was well informed! I would recommend this location to anyone in the area

Service was absolutely amazing. When here ask for Isabela, she has red hair, she makes it a very simple process.

Dont go to the redhead!! When I first walked in here she was taking selfies! I cant count how many times she had to tag in another agent to help her. She was texting while helping me and I was so annoyed I just took my box and set up my phone at home! I didnt want to ask too many questions because I was afraid shed mess up even more. Luckily Jonathan from customer care assured me everything was ok on my account. Wish I had been helped by someone else or would have gone to another store

Came in here as i waited to get my hair cut looking for a case and the hispanic girl with the big nostrils brushed me off. not cool. amazon had a good case for 7$ instead. this place is wack.

Pablo is the best! He helped myself and my fiance join tmobile! From the moment we walked in he approached us in a professional manner and made sure we understood EVERYTHING before he even ran my husbands credit. He transferred our data and even told us about some nice San Clemente hotspots since we recently moved here from Missouri and are new to the area. I was genuinely surprised to find out he wasnt a manager! Coming from ATT I was NEVER used to this kind of customer service but Pablo has singlehandedly changed the name of the game! I will be referring all my coworkers to go see him! Thank you T-Mobile for having people like Pablo working in your stores!!!!

I wouldn’t mind making that 30 min drive again when receiving that 100% satisfaction customer service from Pablo. This guy is very knowledgeable, intelligent, and well informmed with devices. Pablo won’t hesitate to give you the best plan there is out there. Very appriciative of his service.

Great customer service! Very pleased with my purchase Thanks Claudia for your help

Anyone notice the employee Claudia left her store a 5 star review, and other TMobile stores 5 stars as well. Im assuming shes worked in those in the past to. this place is a scam ! save yourself the time and go to san juan or laguna

She was really good helping me to get up my phone her name was isabela

Great experience. Wonderful service!

Yesenia helped me with my pre order but there were a few issues on the other end that could not be resolved she told be to come back next day and we could try again (Sunday)2/24 when I came back the guy that assisted me seem to be only training when he was asking his coworker for help who did not seem to be paying attention (was too busy on the phone offering family members great deals, heard entire conversation...) I was only there to pre order and could not be done he also priced me wrong on the deposit double from what everyone had told me and my monthly pymts also double I told them no thank you and left

Had a pleasure coming into the store! Ben was really knowledgeable and friendly, and helped me figure out my situation. Definitely going to be back!

Great experience here getting a new iPhone! All of my contacts and info transferred like a breeze. Ben made the process easy and quick. Will be coming back. Thanks!!!!!

Great store. Ive gotten all my phones here since moving to town. 👍🏼

YESSENIA IS EXTREMELY KNOWLEDGEABLE AND KIND. I RECOMMEND SEEING HER WITH ANY PHONE ISSUE YOU HAVE. A+++THANK YOU YESSENIA FOR HELPING ME, NO OTHER LOCATIONS WERE AS KNOWLEDGEABLE AS YOU ARE. THANK YOU A MILLION TIMES!!!

Kevin is rude. Hed much rather play games with the girl that works here. I asked him many questions and he kept getting upset with me. In el toro they transfer my stuff when I got a new iPhone for my daughter, but Kevin said to do it myself and watch a video on YouTube on how to do it. I normally dont review but this was such a bad experience that even my wife wanted to go back and say something. This store only has kids working here. The only nice one is the girl and the big guy. Everyone else here only cares if you are there to buy something. Not coming back to this location. I will be going to El Toro again instead.

This location was so amazing yesenia was such a sweetheart and helpful even helped me put my accessories on I’ll definitely be coming to this location whenever I need any further help :)

Came into the store and was immediately helped. They were willing to work with different situations and customer satisfaction was excellent. I definitely recommend coming in to this store if ever you need assistance at a t mobile store!

Great service! Juan Lopez was amazing and very helpful.

Yessenia was a great help. Customer friendly. And definitely 10/10 would reccomend this store. Will be coming back for all my tmobile needs.

Way better than Verizon!!! This saved my husband and I a lot of money and great customer service!!! Well recommended

They were helpful in a way where I didnt spend over and I got a deal better than I thought. Appreciate the service.

Walked into the store. Told me they would be with me in a moment. Waited for 10 minutes still wasnt given any help. All I wanted was the T-Mobile Tuesday sun glasses and a new screen proctor. Wont be getting either from this store now.

Very helpful and informative and service was pretty fast so that’s a plus

Pablo is very helpful! Best customer service around

I was having an issue or two w/ my phone and thankfully to Yessenia my issue was resolved ! She was very sweet and very helpful, answered any questions I had . Will deff be coming back to this store !

Juan L was lots of help, best experience ive had with any wireless carrier

The service was fantastic and the staff helped me with any questions I had.

Amazing store, Shoutout to Pablo & the rest of the team for making my switch so smoothly, Definitely recommend this location

I walked into the store while I was shopping and felt ignored the workers put in little effort to attend me I almost felt unwelcome until a nice girl who at the time was attending another customer became available imediattely she greeted me and proceded to provide me with great sevice with a smile witch is priceless its no secret everyone hates there jobs so when people are so enthusiastic about there job like she was is in my opinion a Verry important part of providing customer service I can surelly say me and my wife will be switching to this company and Im looking forward to coming back thank you Yessenia

Highly recommend this location. Yessenis was very pleasant and helpful!

Came in to upgrade. Guy with the hearing aids told me to wait for the new one and did not even bother to check my account. I will be going to another carrier to get my new iPhone now. Wasted my gas coming to this store.

Such a friendly store! The employees are really friendly, and Kevin and Ben are always happy to help!

Customer service was excellent..

Best experience with T-Mobile Juan L was lots of help!

Amazing customer service Juan was a lot of help

Fast and friendly customer service ask for the associate manager!

Horrible service. Incompetent management. This is not a corporate store.

It took 5 mins and she fixed my phone 👌🏼👌🏼

Ive been waiting here for way over 50 minutes and they couldnt even help. Theyve been with this family the entire time chitchatting and spending 20 minutes putting on a damn case. Seriously???

Exellent customer service

Great customer service!

Great service thank you

I just love it