Hands down the best phone experiences my husband and I have ever had. I hate getting new phones because the amount of time it takes. Today we were helped by Ashely, who made the experience enjoyable. First off we were greeted like we were someone special. She walked us through all our questions and found us the best savings options. I was very impressed how she managed the time with us while still running the shop. If you ever get the opportunity to meet this amazing employee you will be treated with the best care.

Ashley helped me with my business account and helping my daughter set up a new phone on our account. She was professional, efficient and helped us save money. I had a great experience at this local and will be working solely with Ashley from here on out. Thanks for your professionalism Ashley.

I have typically dreaded going to the Verizon store in the past. This time was different. Ashley was very upfront about all costs and details. She was concise and eager to help. No surprise fees or hitches in getting an upgrade and plan change. Will no doubt be back for Ashley’s tentative service. Genuine, knowledgeable, and friendly. Ask for Ashley, she is great!

I had a great experience working with the pretty blonde gal Ashley. She helped me lower my bill and get a new phone. Usually it takes all day to get a new phone set up but she was quick, efficient, and professional. I highly recommend this store. Thanks Ashley, Don.

Ashley has great customer service. She helped me switch from att and I couldnt be happier with the service she provided. She was helpful and catered to my budget as well as help transfer all the data to my new phone. I had a great experience at Verizon. She made the process of switching phones, which can difficult, a pleasurable experience. Ask for Ashley. Shes the best.

It’s been a while since I’ve been in a Verizon store because it’s never a good experience and there’s always a mile-wide chasm between the info you get from a rep trying to make a sale and the actual account/device/plan details you encounter when you subsequently review online or by phone. So, when I saw nothing but “Victra”in the area, I thought “who the??”… but it’s a Verizon store in every way but the Google search returns. Maybe only I didn’t know that.Ashley was a true pro, efficient, knowledgeable, fun to shoot the shizz with, and she was super cool to my 6 year old daughter who’d have rather been eating slugs. Got a great deal, great phone, great accessories and was in and out in less time than it’s ever taken other store reps to even speak to me. Far less. Great service. Almost offsets Verizon’s price gouging! 🤣🤘🏽

This is a great place to do business! The staff makes you feel welcome, and does an excellent job helping you find exactly what you need. I wont hesitate to come back in the future. Highly recommended!

Ashley was friendly, helpful, and expedient. Picked up my phone and was out in no time. She and the staff were also excited to help other customers while I waited for my phone data to transfer. Thanks!

Ashleys customer is absolutely incredible! She really had my best interest in saving me money and getting me a phone perfect to my needs. I will always come back to Ashley.Nelson

Ashley, at the San Clemente location, provided the best solutions and superior service in handling my complicated transaction yesterday! Highly recommend and I’d give her 10 stars if I could!

Love love loved my whole experience!!! Ashley was efficient, professional and lovely to work with! It was a seamless and fun experience buying my new phone! Ashley went above and beyond to make sure I got the best price possible and the phone that I wanted in the budget that I wanted!!! make sure when you go you ask for Ashley!!!!

The guy who helped seemed nice. He told me that all of my videos from an app will transfer from my old phone. I reiterated 4x that these videos were precious. Now, videos of my first born first steps, first time eating spills, rolling over, crawling, talking, etc are all gone. He reassured me that they were all backed up. Well, they werent.... didnt even try to help me retrieve them back. I told him all of this before the transfer.

Ashley was very helpful and professional with helping me upgrade my phone. She was very knowledgeable with setting up an eSim. I highly recommend coming to this store. 10 stars

Ashley has great customer service! She had my best interest and gave me the best deal possible. Ask for Ashley

Great experience trading in for a new phone. Ashley was very helpful and set me up with a new phone in no time.

I walked in to store the sales person very helpful found me what I needed and checked my phone and away I went very happy in 5min awesome thank you salesperson

Scott was awesome. He was very kind and relaxed, took the time we needed. We were there for 3 hours. He is very knowledgeable. We got home noticed a minor problem and called him back at the store and he helped us to fix it.So i totally recommend Scott to anyone .Excellent service.Melanie

Great customer service, awesome experience. Grant helped me out, and was very accommodating. Really down to earth guy and patient.

Isabelle knows how to help customers. She was able to help me get a great deal on my phone and plan as well as easily transfer all my contacts, photos, messages, & app. The experience was top notch I would highly suggest visiting with her for your Verizon needs to see how she can help you!

She was wonderful! Multitasker, personable, knowledgeable and professional. She expedited updating my new phone as I left to get fresh air outside between transferring data. She was cool, informative and kind. My only gripe is that her mask exposed her nose two times that made me feel uncomfortable. Great working woman.... need to provide them with better PPE! Do. Customer for over 18 years!

Jake did an awesome job helping the 4 people in the store. He was the only employee there on a Sunday afternoon and he made sure every person he helped knew about the wait time for help. He was kind, answered all questions, and gave great service!

Isabelle is awesome! She took so much of her time to get both me and my daughter’s phones updated while helping new customers. She’s very knowledgeable and helpful. We couldn’t have done it without her!

I wanted a new phone before Christmas, so I went into this branch to find out which were available. Jake, the manager, was very helpful and called me when the phone had arrived. He helped me set it up and respected my goals to keep my plan the same.

This place was super cool. the staff was friendly and knowledgeable. I would use this store again for sure.

Jake is awesome! Super helpful and patient. His customet service went above and beyond to make sure I understood everything.

Isabelle was great to work with. I told her what I wanted and she got the new phone set up with screen protectors and a case. I was out of the store in less than 30 minutes!

It was fast and smooth transaction any questions I had they answered before I even asked!! Great conversation as well.

Jake is a great manager! Always very helpful when I am in town and need some assistance!

Jake was awesome. He got me in and out of the store fast, which turned a potential long visit into a joy. Thanks Jake, l would give him 6 stars if possible.

Great help and service. Always get our phones at this retailer and they do a good job!

Above all, the customer service was excellent. Although there were other customers in the store, Jake did not rush through the sale or the information I asked for. Thank you!

We had a great experience thanks to Jake. We were transferring a line and buying 2 new phones, he made it all very simple and easy and never made us feel like we were a burden or were wasting his time.Thanks Jake !!

Great service, very helpful answering my many questions and helping me make informed/educated choices!

Carson was Awesome and would recommend all my family and friends to see him for their cellular needs. Very informative and gets you in and out quickly.

Jake is very courteous & helpful. He answered all our questions & explained the reasons for our purchases!

Great service from Jake at this Verizon location! Friendly, helpful and efficient!

Jake was extremely helpful and walked through some problems with me to my satisfaction. I would recommend working with this Verizon location, Victra retailer. Thank you Jake.

Our Verizon sales rep, Scott, was patient, informative & efficient in helping us with our Verizon upgrade.

Carson was super amazing today! He was very patient and calm while he juggled four different people with all of our problems. He was gracious, professional and very helpful for all of us....Great job today, Carson!

Jake was knowledgeable, efficient, courteous and friendly. Thank you

Hi. I am taking time tonight to leave a review.Dean at the San Clemente store gave excellent customer service. Everytime i visit the store he always welcomes me with a smile. Tonight i had several questions, he was very knowledgeable, he gave me his undevided attention, finding the best plan for my unique situation. He is focused and serious about his work and representing the company. He is a valuable asset to this company or any other company, would be so lucky to have him.

This store is great was in and out. Got all the help I needed!

I’m sorry I did not get the young mans name on January 15 about 10:30 am. He was extremely helpful getting my phone info transferred to another phone. He was very friendly and was glad to be able to get the help.

Dean was top notch. Very knowledgeable on all the devices and polite! Did a great job getting things switched over.

Jake was awesome. Very helpful

Jake was great. Service excellent.

Dean was so kind and professional. I know the process of changing over lines is always a long thing. He made it bearable and knew his stuff!! I would recommend Dean to everybody ⭐️⭐️⭐️⭐️⭐️

Great sales staff! Dean was incredibly helpful in finding the right setup! The gentleman(sorry terrible with names) that set up my phone was very nice and helpful as well! 6 out of 5 stars great service!

Irving was awesome. Changing phones can be a hassle, but he made it very easy for me. Great service and very nice. This is my new Verizon store. Thanks!

The Verizon rep I dealt with was Dean. This young man has incredible knowledge of his product. My phone was really difficult to transfer data etc to my new phone. Dean didn’t give up or get rattled he just kept on trying different approaches til he suceeded.Give him a raise, he’s the best.

My experience with Dean was great. He was polite, efficient, very knowledgeable and made the experience easy. If you need help I would highly recommend Dean.

I had problems with this store initially and I was given false promises when I signed up for Verison. When I came in the store to confront the staff it was under new management (the current management). These guys were very apologetic and did everything they could to make it right. I highly recomend going to this store to get your problems worked out. I didnt catch the persons names who helped me but thank you. I hope if youve had a problem with past employers/ deals you will give these new guys another shot. I think youll be happy with the result. Ive never made a review before but I felt obligated considering I was treated so well after being taken advantage of.

The best interaction so far with Verizon. Carson was the best.

Recently in my favorite Verizon store, Marc, The manager is the real deal. Service is always first class, even when I’m not here to spend money does that. Brandon is fresh on the team, and doing an outstanding job! Keep up the great work Marc!

Had a great experience with dean, he drove to another store to get the iPhone I specifically wanted. Made the new phone transfer easy and fast. Everything was throughly explained and I’m satisfied with my new iPhone XS Max :)

I went to pick up a phone for my boss and the whole experience was a breeze. Not only was Jake knowledgeable, he was friendly and now my boss wants him to setup a business account with all new phones.

Love verizon and their service!

This store is top notch. The guys here are informative, patient, and honest. I have bad experiences in the past at other stores. This store really sets the bar high. I recommend this store any one looking for a full service honest experience.

Great & fast service 👍👍😁

Just got a new iphone recently and Mark got me all set up. Both times I went to the store he was extremely helpful, professional, and friendly. I was even able to call from home when I had trouble connecting to iCloud. I’m very happy with my new phone and will definitely be going back to this store in the future.

Switched from T mobile today and Mark and Dean were extremely helpful and made transition seamless. They are very knowledgeable and i would recommend them.

Great service.Mark and Benny were very helpful.Got in and got out.

Mark was excellent salesman. Very knowledgeable and helpful. Didn’t mind taking the required time to complete two Apple phone sales.

Dean was very helpful and took care of our new phone plan.

Dishonest, dishonest, dishonest!I upgraded 3 iPhones at this store, purchased cases, screen covers, and two wireless chargers. After returning home, reading my new agreement on the Verizon Wireless web site and examining my store receipt, I discovered they had added insurance coverage to each phone without my knowledge or consent. This would have added up to about $400 per year If I hadnt caught it. They had also charged a total of $59.97 in Set up and Go fees that had never been mentioned to me. Additionally, they had not given me a promised 50% discount for the second wireless charger.Unfortunately I hadnt read the many negative reviews posted on Yelp and Google before patronizing this store. I naively thought by choosing to do my familys iPhone upgrades at this store rather than through the Apple Store or Costco I was supporting a local mom and pop Verizon dealer. Wrong. This Verizon dealer, Victra, is owned by a company based out of North Carolina with over 1100 stores. After doing some research I discovered there are many similar complaints against a large number of this companys stores. These dishonest and deceptive sales practices appear to be part of their business model. Stay far away from this companys Verizon stores.

Mark and Benny are a dynamic duo. The best in customer service.

Tried to call this place, heard someone answer and immediately hang up, called back 10 more times and the phone kept being disconnected, great service! I’ll be calling AT&T!!

Do NOT go to this store. So unprofessional .The manager was so quick to delete / wipe clean my old phone. I lost contacts and pictures because my phone did not fully back up. I asked the manager to double check for me that my back up was made before he did the transfer and he said yes. On top of that, he didn’t install my new phone correctly and I had to go back the next day. The manager was 15 minutes late opening the store and said to me there is no human way possible your text messages and contacts aren’t showing up . Well, they weren’t backed up bc you stopped the back up too soon. Please save yourself any frustration and go to an actual Verizon store - not a franchise store.

Seena at the Seneca many Verizon store knocked it out of the park once again ! I went today because my phone has been acting up and working slow . Not only did Seena figure out and fix the problem, he described how to keep it from happening again! In addition, he also save me $23 a month on my bill, by finding stuff I was paying for, and did not need! I highly recommend this Verizon store!Thanks you guys !KirkSouth Coast Window Cleaning

Very helpful

Beware - do not shop at this store at any cost. The store manager, SEENA AFJEI is dishonest, unethical and only interested in lining his greasy pockets. Seena intentional hid the fact that I could have had my broken iphone replaced - instead he convinced buying a new phone was my only option, now I am out $1200! This stinkin fish reeks from the head though, Seena and the parent company VICTRA refused to do anything to make this problem right.

WARNING do not use this store it is only a franchise that cheats customers and is not a Verizon Corporate Store. Tommy the manager is a lying criminal who represented a tablet and other items to my wife as completely Free as part of a goodwill gift with the purchase of a phone cover she made. When the next statement came there were $38.00 in extra charges for the supposedly free items and these charges were for a 2 year contract. When my wife called to complain Tommy said he couldnt cancel the contract but could only cancel the $18.00 in monthly extra insurance charges. Checking the next statement Tommy never canceled the insurance charges either. I called Verizon to complain and they said this store is not a Verizon Corporate Store but is one of their franchise stores. I told Verizon they needed to cancel the franchise for this store because it was a terrible representative for Verizon and based on other customer reviews and a 1.4 Google Star Rating they also lied to and cheated other customers the same way they lied to and cheated my wife. Verizon suggested that we use their Corporate Verizon Store located at 27040 Alicia Parkway in Laguna Niguel if we needed any future services.Note: Response from owner was a joke and did not include a refund.

Tommy at Verizon was honest, helpful and quick. I so appreciated his expertise.

Great help.

Usually quick and easy

Horrible. Went in on a Friday to get two phone upgrades and Tommy the manager who we were dealing with said he was going to throw in some FREE phone charges, FREE Headsets, FREE Ellipsis tablets all with the two new phone upgrades. Great right? No.... By end of transaction he charged me $601.97. When I questioned how my taxes were so high he began to say they charge a $220 activation fee per phone. When I asked for a receipt he said when I come back later today to get my phone he will provide me with a receipt. So at 11:30am I leave the store. Come back at 2pm my phone is still not ready.. call at 5pm still not ready. Finally get my phone at 7:30pm. Ask for a receipt and Tommy says he will have to email me it as the printer isnt working. Get home no receipt. Saturday comes no receipt. Finally Sunday morning I go back to the store and request a receipt. Get home look at the receipt and no where does it state a $220 activation fee. Drive back to the store and ask an Tommy and he says that they dont have a sku that rings up as $220 so they need to scan the product to equal out the cost of the activation fee. I come back home call Verizon to ask about the fee and I was told these guys get commission and I was scammed and to take everything back and that they arent an actual Verizon store. Monday morning I take everything back and Tommy who originally helped me never once came over to help me instead had someone else deal with his mess. While at store returning the other guy helping me informs me that the reason for my high receipt is that I bought the bundle package . WHAT???? I said no and begin telling him how Tommy said everything was FREE. Long story short I return all the accessories and get a credit of $374. The tablets however they are now wanting a $70 restocking fee (not to mention Verizon has also charged me a $35 activation fee per tablet on my phone bill -- another charge I was unaware of). Now to hand back the tablets that I never wanted in the first place is going to cost be $140.00. I am already $75 each in the hole for these ($20 tax, 19.99 in-store set up fee, $35 verizon fee). Remember these are suppose to be FREE. I am told again that these tablets which normally cost $10/ month will not show up on my bill and that they have already saved me $30/month on my bill. After being reassured I am NOT paying monthly I decide to keep them since ive basically already paid for them. Next day I decide to call Verizon and get a detailed explanation on my bill as I am just uneasy about this whole transaction. Get talking to a supervisor and she tells me that I am being charged $10 a tablet and there is no possible way to waive this fee. So Yesterday at 2pm I pack the tablets back up-- I am now at the point where I feel like I should not have to pay this $70 restocking fee per tablet when its something I never asked for in the first place. In store the guy says he will need to call his manager see what he can do in order to waive any fee. Nobody above him is answering the phone so after making a few calls I tell him when he gets a call back to call me and I will come back into the store. I only have 14 days to return (Note: in most cases by the time you get your bill your 14 days has passed and then your stuck with product. how convenient!) Here we are on to the next day and I have still not received a call from the store. Going in again at 9am when they open ...I highly recommend avoiding this store. Never felt so scammed in my life. They clearly do not care about their customers once you walk out the door. Even when your in the door dealing with them they are constantly staring at their own phones texting while your talking to them.

Shawn gave great service but a manager was rude and condescending to my wife. My daughter had to follow through for her and Im sure took care of business!

My mother had insurance on her phone but they manipulated her to buy a whole new phone for $800. They took her used iPhone 6 Plus and when she came to her senses and returned the new phone a few minutes later with me...they refused to give her used iPhone 6 Plus back to her! They stole her phone and police and Verizon corporate had to get involved. Worst customer service, dishonest staff. She NEVER signed or was told that they would keep her phone if she cancelled. They said she had 14 days!

Took care of my family when we went in. Fast and provided great customer service!

The best manager at store on Las Mares.

Friendly and helpful

Excellent customer service!

Awsome

So far so good

Did not know the product, available discounts, nuthin! They want to sell you whats in their inventory. If you want another color, style, etc., theyll say it isnt available. Go to a real Verizon store.

Very helpful staff!

Trash customer service very unprofessional and useless!!!

It was great!

I’d like to commend Ashley at this location for assisting me with patience and tackling a problem I was having with my iPhone. She goes above and beyond. Ask for Ashley

My mother and I came into the store today and Ashley helped us. She was AWESOME! She helped us with all our problems, gave advice on other questions and was very friendly! She was all by herself and helped other customers with ease too! So impressed by her! We will definitely be going back to this location only.